Philipp Fuchs. Profile. Manager EDUCATION Information scientist in Service Management with Swiss diploma Kantonsschule Rämibühl Zürich

Transcription

1 Profile Philipp Fuchs Manager EDUCATION PROFESSIONAL TRAINING 2004 Information scientist in with Swiss diploma 1985 Kantonsschule Rämibühl Zürich 2014 Gallup StrengthsFinder Coach for Individuals, Teams and Managers HP ALM Trainings for s PMI Programme Course PMI Agile Certified Practitioner Course 2013 Project Methodology, PMM GxP Basics Online Course Project Portfolio, Clarity Project Library Administrator Module 1-3, Open Text Content Server SDLC RUP Iterative Project 2011 PMI-PMPProject Professional 2010 IT Solution Delivery CMMI Maturity Level 3 Process Training IT Audit: CMMI ML 3 Assessor Training 2009 Lean Six Sigma Green Belt Training 2007 IT ITIL Manager V 2 Training Page 1 of 12

2 SPECIAL ACTIVITIES LANGUAGES 2005 Swiss Corporation of Adult Education, SVEB 1 Trainer Certificate 2002 Manager Training Certified Gallup StrengthsFinder Coach for Individuals, Teams and Managers IT Teacher at The Higher School of Business Administration in "Strengths-based Leadership" Project Coaching IT Teacher at WISS, IFA German (native language) English (business fluent) French (good spoken and written knowledge) Spanish (basic knowledge) INTERNAL FUNCTION CORE SKILLS Manager IT IT Consulting IT (e.g. Incident, Problem, Configuration, Release, Level ) IT Programme and Project, Senior PMO, Project Assessments, Project Turnaround Project Portfolio Business Definition of Global Operating Models Definition of Risk & Security concepts Business Assessments Remote Compute (VPN, Citrix, VDI) Document Systems Page 2 of 12

3 IT Quality und Compliance Quality in Programs, Projects according to Capability Maturity Model Integration, CMMI ML3 Quality Coach according to Capability Maturity Model Integration, CMMI Maturity Level 3 IT Auditor according to Capability Maturity Model Integration, CMMI Maturity Level 3 Project Risk Prozess, Software Entwicklung gemäss Capability Maturity Model Integration, CMMI Maturity Level 3 Development and introduction of computer system validated applications IT Auditor Med Tech BUSINESS EXPERIENCE Program and Project Process & Organizational Development Application Portfolio. Project Portfolio. Document System Protocol Deviation System. Affiliate Passport. Release Programme Manager Desktop Transition Programme, DTP, Programme Manager Remote Compute Windows 7 Migration Programme Manager W-XP international Deputy Programme Manager Solution Delivery Tools Programme Review & Coaching: Assessment on Planning of 50 Sub-Projects Offshoring initiative IT / Trading Room, Global Offshoring in a leading Private Bank Conduct a Business Assessment for the main 9 Processes (MAPIT) with ITIL; CMMI and ISO20000 Conduct an internal IT Audit Page 3 of 12

4 METHODS AND TOOLS Program and Project Process & Organizational Development Project-: Guidelines: Project Methodology, PMM. Knowledge Books of PMI, PRINCE2, HERMES. Network technique, effort estimation e.g. PERT, Earned Value. Agile Project (e.g. SCRUM). Project and Applications Portfolio Portfolio : CA Clarity, CLARIZEN; Project : MS Project 2013, Smartsheet ITIL v2 2&3, CMMI Maturity Level 3. -Catalogue, -Report, SLR, SLA, OLA, UCGlobal Operating Models and Support Concepts Tools: Now, Remedy, HPSM Performance Measurement IT-Strategy: SWOTIT-Controlling: Balanced Score Card, BSC Measurement / KPIs, Benchmarking, TCO, Cost Controlling Compliance Guidelines in accordance with ISO 9000, ISO 27001, ISO 13485, ISO Regulations in accordance with GxP, SOX, ORF2 System Development Analysis and creativity techniques: brainstorming, mind maps Process models: V-model (CSV)Testing: strategies, planning and implementation, traceability INDUSTRIES Request : ClearQuest, Requirements Engineering: Requisite Pro, Testing: HP Quality Center V. 10, HP ALM, JIRA Banking, Medical Technology, Public, Pharma, Research & Teaching, Professional Development Page 4 of 12

5 PROJECT EXPERIENCE Business Assessment Conduct a Business Assessment for the main 9 Processes (MAPIT) with ITIL; CMMI and ISO IT Consulting - Global German medical technology company Application Portfolio Define mitigating measures to gain productivity. Define a Project Plan and Roadmap to improve processes for the upcoming years ongoing Project incl.: IT Global Swiss healthcare company Gather Requirements and evaluate possible vendors for an Application Portfolio Solution. Align between Global Informatics and global R&D Informatics team. Document System Take over the s role of one of the major DMS systems for this client called RAPIDdirect. IT Global Swiss healthcare company Add more functionality to the existing tool in the area of Virtual Document Collaboration Migration to a new Platform called IDM, Integrated Document Page 5 of 12

6 IT Audit Conduct an internal IT Audit with regards to QMS, IT both for IT Systems as well as Production Systems. Compliance German biopharma manufacturer Auditor Project Portfolio Create an IT Audit Report with recommendations IT Conduct an Evaluation for a Group-IT wide Project Portfolio (PPM) Solution. Gather all requirements in the different IT departments, analyse existing processes and tools and finally provide a pre-selection of possible vendors. Global Swiss speciality chemicals corporation Protocol Deviation System Evaluate a shortlist of vendors and present them to IT The main objective was to build a web application and simplify Business Processes (incl. a new SOP) in order to track any major violations in clinical studies. IT Global Swiss healthcare company Operationalize and deploy the new solution including Support, Operating Model, Training and Communication to the affected communities. Affiliate PASSPORT IT Build a web application and simplify Business Processes. & Business Analysis Main result was to show status on approx. 40 KPIs (metrics) on a central Dashboard for Pharma Leadership Team. Global Swiss healthcare company Operationalize and deploy the new solution including Support, Operating Model, Training and Communication to the affected communities (around 85 affiliates) Page 6 of 12

7 Release implementation IT Consulting - IT The main objective was to harmonize the Global Release Processes for Swiss, EMEA and APAC Units of a Global Swiss financial services company and introduce an instantiation of the Global Software solution Global Swiss financial services company Now. Operationalize and deploy the new solution including Support, Operating Model, Training and Communication to the affected communities. Remote Access IT Program Manager (Turnaround) Remote Compute Consulting - Projêct Definition of the Risk Security Operating Models Global Swiss financial services company Program Manager Definition introduction of the Issue Process Operational Readiness Activities Turn over / of Change Program Manager (Leading 5 Global Software Projects and some small projects) Lead of several Migration Projects for Offshore Locations Windows7 Migration Project Windows 7 introduction IT Swiss Government Project (Initialization, Planning and Tracking the Rollout Identify of potential Risks and Mitigate adequate measures Definition of the Test Strategy, Test and Remediation of 350 Applications, Virtualization Page 7 of 12

8 Start and lead Task Forces Coordination the Migration Oracle 9 to 11R2 Remote Access Remote Access IT Swiss federal administration Requirements Definition and Setup Project Plan, Definition of the call for bids Definition Quality Strategy Create the thread catalogue IT Quality IT Consulting - IT Quality The Main objective was to make the whole project management team fit for purpose in using CMMI ML3 and successfully pass the external Appraisal. Swiss based financial Definition of adequate Quality Toll Gates service company Assessment of all the Projects in CMMI ML 3 Quality Manager Coaching 15 s in CMMI ML 3 Processes and tools Co-Assessor 5 Projects Solution Delivery Lifecycle Process & Tools The programs objectives is the alignment of SDLC Tools with CMMI Maturity Level 3 process requirements as well as the automation and integration of all solution delivery tools IT Consulting - Process Swiss based financial service company Program Manager Development of an umbrella paper (Tool Strategy) for the harmonization of solution delivery tools (SD Tools) with CMMI ML 3 processes Change and Request Responsible for the programs communication activities in specific Page 8 of 12

9 of the programs communication portal Heading an Expert Team for Integration (process experts of all process Areas) to develop and design an integrated SD Toolchain Achieved CMMI ML 3 compliance for SD Toolchain of the migration of over 30 projects to new CMMI ML3 Requirement of the compliant Tool workbench. Programme Review The main objective was to assess the IT Consulting - IT Quality Swiss based financial service company Quality Manager Programme Planning of 50 Sub-Projects, identify any Gaps and show Quick Wins as well to coach the s Quality Assessments on the overall Programme Planning Introduction of best practice methods Enable the s and PMOs to design Project Schedules with high quality (through hands-on Coaching) Definition of quality criteria and Quality Assessment approach. Training a group of Quality Managers (trainthe-trainer) to introduce the Assessment Approach E-Learning - IT IT The Main objective was to produce an e- learning tool for ITIL V2 contents. Consulting - IT Development of the customized e-learning course Global Swiss healthcare company IT Manager Training concept and learning targets Page 9 of 12

10 Offshoring - IT IT Consulting - IT The Main objective of this Offshoring Initiative was to offshore the Software Development Unit to India Definition Request for Proposal (RFP) Global Swiss financial services company Prepare for Senior decision Define and evaluate the SLA Setup the Infrastructure between On / Offshore Windows XP Migration Own Company - Rollout The Main objective of this Program was to harmonize the Global IT Processes, Tools and Infrastructure to establish the proven Swiss Processes and Tools Global Swiss financial services company Program Manager Planning and tracking of overall rollout progress Identification of potential risk and initiation of mitigation actions Initiating and leading task forces Planning and enforcement of quality assurance measures Preparation of appropriate customer and user communication Supervision and coaching of the local rollout managers Problem resolving and escalations Coordination in respect of deliverables from suppliersoutside the project Coordination with business representatives Continuosly improving the overall global rollout and service model Page 10 of 12

11 IT Own Company - IT The Main objective was to migrate the existing trading floor pc clients to Windows 7 and to define and institutionalize the ITIL V2 Support Processes Employer All-round bank serving retail, private and commercial banking clients Institutionalize the ITIL V2 Support Processes Setup Incident, Problem and Change trading floor migration Trainer IT Trainer in ITSM and IT Project Own Company - ITSM Training Employer Informatics Sector Education Program Manager Configuration Essentials ( Support Delivery) Satisfaction and Measurement Project of ITIL introductions IT Project (HERMES) Trainer Own Company - Training Main objective was to teach the fundamental knowledge in using a Personal Computer Development of customer-specific course Employer material Training outplacementparticipants Trainer Leadership Head of Unit and Procurement Leading and Setup an internal Helpdesk with 3 Specialists. Establish IT processes Incident, Problem, Employer Swiss Equity Bank Configuration and Change. Department Head Page 11 of 12

12 Leading IT Procurment with 1 Procurement Specialist incl. Supplier and establish a SW-based solution for e-commerce. Planning and development of Level Agreements for IT s. Leadership Deputy Head of IT Employer Deputy Head of IT international private bank Department Head Responsible for the business-critical applications (SWIFT, SIC, SECOM) IT Implementation of an ERP Systems (Apsys) Page 12 of 12