Job Description Applications Development Manager Band 8b
Job Title: Team / Directorate: Band: Responsible to: Accountable to: Application Development Manager (Hub) Commissioning Intelligence, Commercial Directorate 8b Head of Development, Data and Integration Associate Director of Commissioning Intelligence 1. Context GEM CSU believes that strong management and integration of data is a fundamental enabler to delivery of commissioning intelligence services. Supporting early national work through the DMIC programme, GEM has been fully accredited to deliver data processing and integration services as part of the national HSCIC model. GEM CSU will continue to develop to achieve accreditation for its own data warehouse under the new guidelines recently released. This role will work within the GEM CSU Data and Development Team. GEM CSU, one of the largest CSUs in the country, is developing a new and innovative approach to commissioning intelligence systems aiming to support not only CCGs with the commissioning cycle but also by extending the remit of the system to inform and influence change of behaviour directly with practices to support their role within CCGs. 2. Job Summary Develop, and provide leadership to, the applications and BI development service, which develops and manages all aspects of commissioning intelligence reporting and web system development and maintenance. The team is fundamental as an enabling service that supports GEM CSU and customer organisations to meet their strategic and operational objectives. To deliver services in a consistent and corporate manner aligned to the GEM CSU vision to design and deliver high quality, cost effective commissioning support valued by our customers. Working with the wider Commissioning Intelligence team and customers the postholder will support design and delivery of a programme of continuous improvement. The role will work closely with the Head of Information Services and information managers, to ensure the GEM commissioning intelligence system is developed to be an enabler in delivery of localised insight and intelligence. 3. Key responsibilities To deliver a high quality, responsive and efficient applications development service supporting GEM and customer objectives through delivery of analysis and insight. To improve efficiency in delivery of commissioning intelligence services to customers, through development of a commissioning information system to support and enable. To take a central role in the ongoing development of the GEM integrated commissioning intelligence system. 2
To ensure that the GEM commissioning information system is developed and maintained with maximum efficiency and that the system is developed, tested, integrated and meeting the requirements of the GEM customer organisations To ensure that appropriate validation and quality of service (QoS) is assured through implementing rigorous testing processes and release management protocols. To provide inspirational leadership to the development team to drive innovation in delivery of service, motivating the team to implement a culture of customer service and continuous improvement. To be responsible for establishment, implementation and maintenance of a reporting architecture within the guidelines of industry standards and best practice. To ensure robust processes and frameworks are in place for reports design, rapid development / deployment and reporting applications. To be responsible for the day to day running of the applications development function aligned to corporate standards and processes whilst maintaining a customer focussed and responsive service. To work closely with the spoke information managers / teams to understand the services they deliver and ensure that reports and applications developed are aligned with customer requirements. Develop and implement a comprehensive data quality improvement programme, working with the Development, Data and Integration team and Spoke Information Managers to ensure a corporately consistent approach to data quality. To develop and deliver a corporate programme of work as agreed with spokes and GEM Executive Board including delivery of mandated elements of the service. To work with Chief Operating Officers and functional heads in GEM to identify opportunities for use of the GEM commissioning intelligence system to support functions in their delivery of services to customers. To maintain specialist knowledge of application methodologies and techniques to support development of the team in achieving excellence in delivery of services to recognised professional standards. To maintain detailed and up to date knowledge of national policy and professional best practice in the field. To support consumers of information, both internal and external to GEM, to ensure applications developed support informed decision making in commissioning of healthcare, including promotion and support for the GEM CI system. To contribute to the programme of work to delivery an integrated commissioning intelligence system ensuring corporate needs are reflected in the development of the system. To work with customers to define KPIS to measure the availability and quality of reports and applications developed and contribute to the overall approach for performance management to support a culture of continuous improvement. To be a proactive member of the senior management team for commissioning intelligence supporting strategic development of the service. 4. Staff Management Responsible for the day to day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary processes such as grievance and disciplinary matters. Responsible for an individual s development on the job and job performance management. Work in conjunction with line managers and other job managers to assess and manage confidential information about an individual s performance and capability development.
5. Key Working Relationships Develop and maintain strong customer relationships, working closely with a number of customers including developing good knowledge of the customer organisational aims, objectives and initiatives so as to provide meaningful expert advice. The post holder will be required to communicate and provide highly complex and specialist information to a wide range of internal and external stakeholders. Commit to working and engaging constructively with internal and external stakeholders on a range of complex, specialist and often contentious issues. Nurture key relationships and maintain networks internally and externally, including national networks. Support collaborative working across GEM CSU, customers and other stakeholder organisations as relevant Assist with public relations and marketing activities Assist with Freedom of Information requests, maintaining records as required within the framework and in accordance with the legislation.
6. Person specification requirements Factors Description Essential Desirable Assessment * Education / Qualifications Significant experience and training in Microsoft SQL Server 2008 or 2012 software especially SSIS, SSAS and SSRS along with web technologies e.g..net an IT or related technology degree or equivalent qualification Significant experience in delivery of the responsibilities described at senior management level Evidence of relevant continued professional development in specialist area Management / leadership training (or experience) Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master s level equivalent Demonstrable understanding of the background to and aims of current healthcare policy in the NHS and local area Member of relevant professional body AF / C / T
Factors Description Essential Desirable Assessment * Experience and Skills Extensive experience of developing extract, transform and load functions using SQL Server. Experience of developing and delivering large scale enterprise BI Solutions utilising the Microsoft BI stack Experience in using the Agile Development principles Experience in Managing programmes of work Ability to interpret and express user requirements and translate them into specifications. Demonstrable track record of success in management of teams Experience of working in a pressured and complex environment requiring prioritisation of workloads and negotiation of delivery timescales Excellent verbal and written communication and persuasion skills Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery. Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales Experience of interpreting national policy for implementation AF / I / T Knowledge In depth insight into database management. In depth understanding of application development cycle utilising application development methodologies and ensuring quality assurance Development and measurement of key performance indicators AF / I / T Personal Attributes Team working skills Self-motivated Ability to move between details and the bigger picture. Demonstrates honesty and integrity and promotes organisational values. Embrace change, viewing it as an AF / I / T
Factors Description Essential Desirable Assessment * opportunity to learn and develop *Assessment will take place with reference to the following information AF=Application form I=Interview C=Certificate T=Test