Leadership and Management Framework Responsibilities

Transcription

1 Leadership and Management Framework Responsibilities Leading and Managing People 1. Provide clear purpose and direction to your team 2. Understand and communicate measurable performance objectives 3. Supervise and allocate work to team members 4. Communicate clearly and succinctly 5. Support team members through on-the-job training 6. Resolve problems and conflicts positively 7. Lead and Manage people in line with appropriate University and Faculty procedures 8. Create a supportive, inclusive environment within the team 1. Help your team create and maintain shared team values 2. Delegate responsibilities to Team Leaders/Superiors 3. Monitor Individual and Team Performance and take action when required 4. Provide Regular and constructive feedback 5. Develop staff 6. Respond appropriately to diversity within the team 1. Recruit and Build an effective team or teams 2. Communicate University, Faculty and Departmental objectives 3. Monitor, review and evaluate performance of individuals, managers and teams 4. Delegate responsibilities and decisions to help empower people and teams 5. Provide specialist guidance and support, acting as a mentor/coach 6. Contribute to the overall management of the Faculty /Department and to the development of strategy, policy and practice 7. Create a culture where diversity is respected and valued 1. Provide effective leadership throughout your area of responsibility 2. Create and Communicate the Strategic Direction for your area of responsibility 3. Act as a coach and mentor 4. Act as a Leadership role model across the University, clearly demonstrating the LMF Behaviours. 5. Champion an inclusive environment where diversity is valued 1

2 Leading Change 1. Identify opportunities for better service delivery and development 2. Support team members through change processes Managing Yourself 1. Develop effective personal networks 2. Identify and undertake selfdevelopment activities 3. Ask for feedback from others about your performance as a manager 4. Plan your time effectively 1. Plan activities to enable successful change 2. Encourage others to be creative and innovative 3. Take account of all stakeholder issues 4. Be aware, and understand implications, of external changes and wider developments in own profession 1. Delegate effectively 2. Demonstrate selfmotivation 3. Demonstrate resilience in achieving personal goals 4. Plan effectively both shortterm and long-term activities 5. Make changes to the way you lead and manage people, based on selfreflection and feedback from your team and manager 1. Scope, plan and drive change within the team 2. Identify and lead change initiatives within the team and at departmental level 1. Recognise and distinguish between own work and that of the rest of the team 2. Role model effective selfmanagement behaviours 3. Undertake leadership and management development activities when appropriate. 4. Seek and respond to feedback about your leadership and management skills from a variety of sources 1. Create and direct new initiatives 2. Anticipate and manage large scale or high-profile change 3. Communicate strategic change effectively throughout your area of responsibility 1. Demonstrate excellent personal effectiveness and management skills 2. Develop and maintain internal and external networks 3. Allocate time to ensure delivery of short-term objectives whilst responding to long-term strategic challenges 4. Undertake executive level leadership and management development activities to update knowledge of best leadership and management practice 2

3 Managing Activities and Resources Managing Information and Knowledge 1. Take responsibility for small scale resources 2. Identify ways of Increasing operational efficiency and effectiveness 3. Plan and prioritise projects and activities 4. Ensure delivery on time, to budget and to the standard required 1. Know who to contact for advice 2. Apply simple problem solving and decision making techniques 3. Collect information to help make decisions 4. Use management information and communication systems 1. Identify resourcing 1. Manage large scale project priorities 1. Optimise use of financial and other resources 2. Run small projects within the group/as part of the management of a larger project 3. Understand the University s Financial Directives and use appropriately 4. Manage the team s finances 1. Establish team-level management information and communications systems 2. Provide and use appropriate information to support decision-making 3. Understand how key University policies should be implemented within the department 4. Liaise with key contracts in the wider University body to support work of self and team 2. Lead and/or contribute to a range of projects at Faculty and University level using most appropriate techniques 3. Monitor and take responsibility for managing resources and budget planning 4. Ensure sufficient resources/staff are available to deliver team objectives and responsibilities 1. Contribute to strategy documents/departmental plans, etc 2. Make effective decisions and solve problems 3. Review and improve Management information and communication systems 2. Manage a number of projects consecutively 3. Control large budgets and high value resources 4. Make clear financial case to University for resource allocation 5. Promote a culture of financial prudence. 1. Understand, conceptualise and interpret the requirements of others 2. Create and Implement Knowledge Transfer policies and processes 3. Establish systems for sharing information and knowledge throughout the University 3

4 Delivering on Our Promises 1. Develop effective relationships with internal and external stakeholders 2. Indentify customer-driven improvements to products or services 3. Help deliver University and Faculty Customer Service initiatives. 1. Manage activities to meet stakeholder expectations. 2. Review customer satisfaction and implement changes to service provision to meet agreed quality standards, guidelines and procedures 3. Promote customer care as a key objective 1. Deliver departmental objectives 2. Review service provision for internal and external customers and identify and introduce additional services 1. Take overall management responsibility and leadership for the service provided 2. Influence the creation of University strategy 3. Role model effective customer service 4. Act as ambassador within the University and beyond 4

5 9. Leadership and Management Framework Skills & Knowledge These are generic management skills across all four levels of management but some senior and strategic managers may require additional or advanced skills as per their job spec. Not all skills will apply to all levels of management eg team leaders may not be involved in recruitment and selection. It is or senior managers within Faculties and department to determine the full range of skills and knowledge required for the post using the LMF as a guide. Leadership & Management Principles 1. Different styles of leadership 2. How to set measurable performance objectives 3. Motivation theories and techniques 4. SRDS 5. Coaching and Mentoring Skills 6. Conflict Management Theory 7. Feedback and briefing skills 8. How to delegate to and empower people & teams 9. Recruitment and skills 10. Promoting Diversity and Equality 5

6 Communication skills 1. How and when to use a variety of communication techniques 2. Communication Theory 3. How to communicate to a variety of audiences 4. The relative importance of written, verbal and non-verbal communications 5. Presentation and Report Writing Skills Personal effectiveness 1. Time Management Techniques 2. Understanding how you learn best (learning styles) 3. How to use the University s on-line Learning Management System (LMS 4. Networking Skills 5. Assertiveness Skills 6. Negotiation Skills 7. Understanding and managing organisational power and politics Project management 1. The roles and relationships between project manager, project sponsor and key stakeholders. 2. Key stages of a project lifecycle. 3. Develop a project plan in consultation with relevant people 4. What should be included in a project plan, ie activities, resources and timescales 5. Ways of identifying and managing potential risks and the importance of contingency planning 6. Use a range of basic project management tools and techniques 6

7 Problem solving/decision making 1. Obtain qualitative and quantitative data and information 2. Analyse information to support decision making and problem solving 3. Use a range of decision making techniques to ensure effective decisions are made Teamworking 1. The difference between a Group and a Team 2. Lifecycle of a team 3. Setting Team Goals 4. Avoiding Team Conflict 5. Creating a Self-Managed Team 6. Creating a Balanced Team 7. Meeting Team Needs 8. Creating a Team Vision and a team culture 7