Business VoIP service

A simpler way to manage your business calls Make and receive calls from anywhere with a phone system that is hosted in the cloud. Save on set-up, maintenance and call charges. Have reassurance that we ll support you and provide everything you need. Imagine trying to run your business without phones. It s almost unthinkable. And finding a phone system, which meets all your requirements, can be tricky. In an ideal world, you d have a solution that makes your communications easier to manage, the ability to control costs and a system that can adapt to meet your changing needs. But what if you could also save time, present a more professional image and give your staff the ability to work from anywhere? Well now you can with our Business VoIP phone service. It s a really simple, entry-level solution that s ideally suited to smaller businesses. But it can scale up as your business grows and your needs change. What is Business VoIP? It s a call-management service that s hosted in the cloud. So you don t need an office-based phone system or PBX to benefit from the latest call management features. Using a cloud-based phone system gives you the ultimate fleibility too because you can use it anywhere you can get online. It means our Business VoIP service is available whenever and wherever you are. Best of all, it s a solution that takes full advantage of the latest Voice over IP (VoIP) technology, and it couldn t be easier to get started. In no time at all, you can benefit from all the functionality of a traditional phone system but have the ability to do so much more. And whatever the future holds moving to new sites or an epanding workforce our VoIP phone service can adapt to meet your changing needs. NTE Limited, Ground Floor, 7 Camberwell Way, Moorside Park, Doford, Sunderland, SR3 3XN. Registration no: 3451873

How it works Instead of a traditional phone line, your calls are carried over the internet. You ll need one of our Business VoIP phones, one of our business broadband Internet services plus your choice of Packs and then you re pretty much ready to go. We ll help you with all the technical bits if you want us to. But it s all done remotely so we won t even have to visit your premises. Our hosted service is packed with features that make it easier to manage calls. Your people can keep in touch with their colleagues and customers, regardless of their location in the office, on the road or working from home. You get the business benefits from improved productivity, a more streamlined communication process and lower call costs. Getting started is as easy as 1-2-3 Our Business VoIP service is a simple, plug and play solution so you don t have to be a technical genius because we ve got it covered. Our eperts will provide all the support you need. There are three easy-to understand Packs to choose from, which give you all the calling features you need, without the complicated set-up. And, as there s no time-consuming on-site installation, your business won t be interrupted either. Your Business VoIP phones arrive ready to use. Simply plug them in and you re in business. When you re ready, you can arrange for us to give you a call to help you get started and then again to make sure everything s working. Here are some of the reasons we think it s worth taking a closer look at our Business VoIP service. Manage customer communications more effectively As well as having access to our standard call management features such as call forwarding and transfer, team pick up, voicemail, hunt group and auto receptionist, you ll benefit from mobility features too, like our handy mobile or desktop apps. They turn your smartphone or laptop into an etension of your desk phone, so your people can handle calls from almost anywhere. You can also appear local to your customers, with a virtual geographical phone number. So wherever you re based, customers will think you re nearby. Work better with colleagues Colleagues can team up and work together quickly and easily from different locations with tools such as conferencing, presence and desktop sharing. And as they are easier to reach, customers get better support and a more responsive service. Control costs Switching to our Business VoIP service could help you make savings. With less equipment needed, you ll benefit from lower hardware and installation costs. As it s a cloud-based system, you won t need to budget for ongoing maintenance or upgrades because they ll happen automatically. You decide on the number of users and the right call features for them, so you only ever pay for what you need. And, to help you manage costs even more, there are predictable monthly charges, with no additional costs for calls between colleagues that are also using our Business VoIP system. NTE Limited, Ground Floor, 7 Camberwell Way, Moorside Park, Doford, Sunderland, SR3 3XN. Registration no: 3451873

Future-proof business communications To stay competitive, your business needs to be as agile as possible. That goes for your people and the technology they use. Whether it s moving offices, adding new sites, epanding your workforce, or adapting to different ways of working, our Business VoIP service offers the long-term fleibility to meet your changing needs. A cloud-based phone system simply grows with your business, allowing you to focus on running it. That s what makes Business VoIP such a great fit for smaller enterprises. Peace of mind Our Business VoIP is a fully hosted service. That means you can rely on us to take care of everything. From making sure your broadband connection s up to speed and supplying the latest IP phones to providing epert support we ll do it all. And, of course, we ll make sure you have great quality calls. We have a dedicated team of eperts to provide support before, during and after set-up, so you don t need to worry about a thing. Create your perfect package We ll work with you to make sure you have the right internet access, so you can run your business and manage all your calls and data needs. Then you ll need to choose the Pack that best meets the needs of everyone in your business. Think about what features your people need and how many calls they make. It ll help make sure you get the most cost-effective set-up. Finally, you can take your pick from our wide range of IP phones, including conferencing and cordless. Beyond that, we can offer all aspects of your Business VoIP service, including virtual geographic numbers if you need them. Here s a breakdown of what you ll need: NUMBERS Choose your telephone number. CHOOSE a Pack for each user IP PHONES Select your IP phones ORDER your Internet access from NTE How much does Business VoIP cost? This depends on the Pack, IP Phones and Internet Service that you choose. Just give us a call to discuss your requirements and we will help you to assemble all of the components you need to build and cost your Business VoIP solution. NTE Limited, Ground Floor, 7 Camberwell Way, Moorside Park, Doford, Sunderland, SR3 3XN. Registration no: 3451873

Packs To keep things simple, there are three Packs to choose from. They re available on a 12 or 24-month contract. Everyone in the business will have the same Pack, so just pick the one that best suits your requirements. If you would like to discuss your requirements in more detail please just give our network team a call and we can go through each of the options in detail with you. feature packs Standard Functionality This is ideal if you have very straightforward voice needs but want the call handling features to offer professional communications. Ideal for a fied office worker who needs to make and receive calls in and out of the office, but does not need voicemail and does not need to control features. Advanced This includes all the functionality of the Standard plus a few added etras. Ideal for a Roaming Office worker that is regularly away from their desk and wants to control features and/or requires voicemail. Mobility The top of the range Pack offers the widest range of call features and can help to improve your business s efficiency. Ideal for a Mobile Office worker, who travels, has access to a Smartphone (Android or iphone) and wants to make and receive calls from smartphones, tablets and desktop devices using a single phone number. NTE Limited, Ground Floor, 7 Camberwell Way, Moorside Park, Doford, Sunderland, SR3 3XN. Registration no: 3451873

Call handling features The table below provides a breakdown of the call handling features included in each of the Packs. Type Call handling feature for the entire Account/Authorisation Codes Call Capacity Management Call Director Call Logger Call Park Call Pickup Calling Plan: Incoming Calling Plan: Outgoing Contacts Configurable Etension Dialling Configurable Access Codes Device Inventory Report Enhanced Outgoing Calling Plan Group Calling Line ID Group Calling Line ID Group Contacts Group Intercept Holiday Schedule Music On Hold Phone Services Series Completion Time Schedule Voice Messaging/Voice Portal Standard Advanced Mobility Type Call handling feature for the Authentication Basic Calls Log Call Forwarding Always Call Forwarding Busy Call Forwarding No Answer Call Forward Not Reachable Call Return Call Transfer (Consultative & 3-Way Conference) Call Waiting Calling Line ID Delivery - Blocking Calling Line ID Delivery - Eternal Calling Line ID Delivery - Internal Calling Name Retrieval Client Call Control Standard Advanced Mobility NTE Limited, Ground Floor, 7 Camberwell Way, Moorside Park, Doford, Sunderland, SR3 3XN. Registration no: 3451873

Call handling features Type Call handling feature for the Flash Call Hold Flash Call Transfer Intercept Last Number Redial Personal Contacts Phone Services Three-Way Calling Video Calling (On Net Point-2-Point) Alternate Numbers Answer Confirmation Automatic Callback Anonymous Call Rejection Automatic Hold/Retrieve Barge-in Eempt Call Director Call Forward Selective Call Notify Calling Line ID Blocking Override CommPilot Epress in Toolbar CommPilot Epress in Toolbar Directed Call Pickup with Barge-in Do Not Disturb Fa Messaging App Mobile Toolbar (iphone) Priority Alert/Distinctive Ringing Push to Talk Remote Office Selective Call Acceptance Selective Call Rejection Sequential Ringing Simultaneous Ring Speed Dial 8 Speed Dial 100 App Toolbar Control Application Voice Messaging (Voicemail) Voice Portal Calling App Mobile Office Smartphone App Shared Call Appearance 10 Standard Advanced Mobility For more information about specific call handling features please just give us a call and we will be happy to walk you through the different options. NTE Limited, Ground Floor, 7 Camberwell Way, Moorside Park, Doford, Sunderland, SR3 3XN. Registration no: 3451873

Additional call handling features These features are optional and can be added to your chosen Pack to epand your Business VoIP capabilities. The features carry an additional monthly charge. Applications for the Auto Attendant Call Centre ACD Hunt Group 1 level IVR call routing service, offering 1-9 options, i.e. Push 1 for Sales or 2 for Support. NB: One free Auto Attendant is included per site. Where more than one Auto Attendant is ordered per site, subsequent instances will be charged. A basic Call Distributor that provides call queuing, comfort music and call statistics. A call hunting service, offers a variety of alternative Hunting options for a group of workers. Reception Console (SMB) Reception Console (Enterprise) Busy Lamp Field Applications for the - Enhancements Call Centre ACD Plus Hunt Group Plus Applications for the CRMConnect Hot Desking Guest Call Recording & 30 Days Storage Mobile Office ipad Mobile Office Desktop Applications for the - Enhancements CRMConnect Plus An SMB software Receptionist Console that can monitor up to 30 users. An Enterprise software Receptionist Console that can monitor up to 250 users. A hardware Receptionist option, allows you to attach a BLF unit to the side of an IP Phone. Adds enhanced call forwarding & disaster recovery functions to a Call Centre ACD. Adds enhanced call forwarding & disaster recovery functions to a Hunt Group. Enables a to screen pop customer CRM files on inbound calls and click-to-dial from approved CRM systems. Enables a to log into another IP phone to download their CLI & settings for a maimum period of 24 hours. Enables a to record their calls and store them in the cloud for 30 Days (PCI Compliant). Inclusive storage subject to fair usage policy, see Product Handbook for details. Enables a to make and receive audio and/or video calls over Wi-Fi on their ipad using their 'One IPVS number'. Enables a to make and receive audio and/or video calls on their PC using their 'One IPVS number'. Bespoke CRM Integration. Enables the use of CRM Connect with non-approved systems. Non approved CRM systems will require integration which will incur an additional one-off charge (subject to survey). CRM Connect user licenses will then be required for each user who needs this functionality. Call Recording Additional Storage (180 days per GB) Enables a Hosted user to store their Call Recordings in the Cloud for 6 months to meet FSA storage requirements. Amends Call Recording service from free 30 days storage to pay as you grow. The storage costs charged is a cumulative volume across all end users. NTE Limited, Ground Floor, 7 Camberwell Way, Moorside Park, Doford, Sunderland, SR3 3XN. Registration no: 3451873

Business VoIP Handsets Our Business VoIP service works via a range of pre-programmed IP phones and handsets. Whether it s a desk phone, conference phone, or cordless handset, there s an option that s right for your business. IP handset Description Polycom SoundPoint IP331 An entry-level IP phone, which is ideal for handling a low to moderate number of calls. Ideal for Home workers. Polycom SoundPoint IP450 A mid-range phone that s designed for use in SOHO, call centres, or at an office desk. Polycom SoundPoint IP650 An IP phone that delivers best-in-class desktop productivity and unified communications for busy professionals in offices and call centres. Ideal for eecutives and receptionists. Cisco SPA 502G 1 Line IP Phone An entry-level IP phone, which is ideal for handling a low to moderate number of calls. Ideal for Home workers. Cisco SPA 508G 8 Line IP Phone A mid-range phone that s designed for use in SOHO, call centres, or at an office desk. Cisco SPA 525G 5 Line IP Phone An IP phone that delivers best-in-class desktop productivity and unified communications for busy professionals in offices and call centres. Ideal for eecutives and receptionists. NTE Limited, Ground Floor, 7 Camberwell Way, Moorside Park, Doford, Sunderland, SR3 3XN. Registration no: 3451873

. Enables IP handset Description IP6000 Polycom Soundstation IP6000 IP Conference Phone An IP conference phone that s designed for mid-size rooms. 12 ft microphone pick up range. Polycom Soundstation IP7000 IP Conference Phone An IP conference phone that s designed for mid-larger sized rooms. 20 ft microphone pick up range KX-TGP500B02 SIP Cordless Handset An IP DECT phone. A cordless IP phone that s perfectly suited for home offices and small businesses. It allows users to move about without the phone. Why choose NTE? We re networking eperts and have invested heavily in our 21st Century network to ensure we can provide ecellent coverage and cost-effective access options to customers across the UK. We do this day in, day out so you can rely on us to get it right for you. We have the epertise and technology to offer you a complete end-to-end cloud solution that delivers the reliability and performance you need. Because we provide every element of the service, we can make sure it all works together perfectly. And if there s ever a problem, we can fi it quickly. You can get everything you need in one place from a single supplier, helping to make life easier. Our epert team of VoIP specialists are always on hand to make sure your system runs smoothly. Call our network team on 0345 034 6622 or email us at to discuss your requirements. NTE Limited, Ground Floor, 7 Camberwell Way, Moorside Park, Doford, Sunderland, SR3 3XN. Registration no: 3451873