www.swisscom.ch User guide NATEL easy

www.swisscom.ch User guide NATEL easy

Communication made simple Contents Welcome to Swisscom With a mobile phone you can do much more than just make calls: listen to missed calls, send SMS and MMS messages, download information, pictures and music and much, much more. You made the right choice in choosing Swisscom, because we can offer you a quality network with the best possible coverage and excellent value for money. This brochure describes our key services and user instructions. 1. Getting started 1.1 Entering your PIN 4 1.2 Unblocking your SIM card 4 1.3 Changing your PIN 5 2. Making calls in Switzerland 6 Important: Personal data The new Federal Mail and Telecommunications Monitoring Act (BUePF) requires all Swiss mobile network operators to record personal details about and data generated by their prepaid customers. Swisscom stores this data for a minimum period of two years and provides the responsible authorities with relevant information thereon in accordance with the legal provisions. Note In this document the term refers to the call set-up key. Depending on your handset, this may be marked with OK, YES, SEND or a green telephone symbol. 3. Your credit balance at a glance 7 4. Topping up call credit 8 5. Using your mobile phone abroad 11 6. Useful services 6.1 COMBOX 14 6.2 Free SMS for missed calls 16 6.3 MMS 17 7. Mobile Internet 7.1 Internet on your NATEL 18 7.2 Vodafone live! 18 8. Call forwarding 20 9. Switching to another NATEL package 21 10. Addresses and telephone numbers 24 2 3

1. Getting started How PINs protect your phone. 1.1 Entering your PIN PIN stands for Personal Identification Number. PIN 1 protects your phone against un - authorised use, whilst PIN 2 activates and deactivates individual functions. Both numbers are provided with your SIM card. After switching on your phone, you must first enter PIN 1 correctly. Otherwise, you will not be able to make calls with your mobile. Important Please refer to the special PIN functions in the user guide for your mobile phone. 1.3 Changing your PIN Change PIN 1 and PIN 2 the first time you switch on your phone. Choose numbers that you will remember easily, but which others cannot easily guess. Change your PINs regularly. To change PIN 1 * * 0 4 * old PIN 1 * new PIN 1 * new PIN 1 # Important If you enter an incorrect PIN code three times in succession, the SIM card will automatically be blocked. 1.2 Unblocking your SIM card You can use the PUK (Personal Unblocking Key) to unblock the SIM card and reset your PIN. You will have received a PUK code with your SIM card and PIN code. Unblocking/resetting PIN 1 * * 0 5 * PUK 1 * new PIN 1 * new PIN 1 # To change PIN 2 * * 0 4 2 * old PIN 2 * new PIN 2 * new PIN 2 # Tip Keep your PIN and PUK codes in a safe place separate from your SIM card and do not disclose them to third parties. Unblocking/resetting PIN 2 * * 0 5 2 * PUK 2 * new PIN 2 * new PIN 2 # (You can also enter your previous PIN code as the new PIN.) 4 5

2. Making calls in Switzerland 3. Your credit balance at a glance Swisscom s mobile network allows you to make cheaper calls than networks abroad. Make sure you select the NATEL network for Swisscom to ensure that your mobile phone does not accidentally switch to a foreign network when travelling in border regions. Store all numbers in the international format: +country code, area code (without the zero), telephone number (e.g. +41 79 123 45 67). It s easy to keep your mobile costs under control. Each time you make a call, you are sent a free SMS showing the cost of your last call and your remaining credit. To deactivate or reactivate this function, proceed as follows: Activate: * 1 0 6 * 1 1 # A short tone will sound if you dial the mobile number of another mobile provider. Further information can be found at www.swisscom.ch/signaltone When you call freephone numbers such as 0800..., there is a NATEL easy connection surcharge of CHF 0.50 per minute. Exceptions: Calls to our 24-hour hotline numbers 0800 55 64 64 and 00800 55 64 64 66 are free. Customers under the age of 18 are automatically barred from dialling numbers with 0900, 0901 and 0906 prefixes. This call barring can be lifted by contacting the hotline on 0800 55 64 64; however, this requires the written consent of a parent or legal guardian. Deactivate: * 1 0 6 * 1 0 # To help you keep track of your costs, you can also be sent a free SMS each time you transmit data or send an SMS or MMS. This notification provides information about the costs incurred and your remaining credit. To activate or deactivate the SMS Info function proceed as follows: Activate: * 1 0 6 * 2 1 # Deactivate: * 1 0 6 * 2 0 # You can check your current credit balance free of charge at any time * 1 3 0 # Alternatively: Call freephone number 00800 55 64 64 66 and select menu option 2. With NATEL easy xtra-liberty, your SMS notification also indicates the number of free SMS messages remaining until the end of the month. 6 7

4. Topping up call credit Maintaining sufficient call credit. Top up your call credit to keep your credit balance above CHF 10. You can top up the balance of your NATEL easy xtra-liberty, NATEL easy liberty or NATEL easy liberty uno in the following ways: > via Internet at www.swisscom.ch/easy (must be paid by credit card) > with Xtra-Sponsor (see page 9) > in Swisscom shops, including Globus > at Postomat ATMs > at SBB ticket machines with touch screens > at Coop shops, kiosks, post-office counters and petrol stations. Important > If your credit balance is zero, you can only receive calls. > Your call will be terminated without warning if your credit balance is zero. > Swisscom will send you an SMS if your credit balance is too low. Xtra-Sponsor How to sponsor a NATEL easy xtra-liberty customer The Xtra-Sponsor subscription add-on enables NATEL easy xtra-liberty customers to be sponsored by their parents, godparents or family friends, who agree to regularly top up the sponsored customer s prepaid card. The special benefits of Xtra-Sponsor > The first hour of all national calls from the sponsored customer to the sponsor is free of charge (if the person being sponsored has a NATEL swiss xtra-liberty plus subscription, all calls to the sponsor are free of charge). > Calls can continue to be made to the sponsor even if the sponsored NATEL easy xtraliberty customer s credit has been used up. Who can take part in Xtra-Sponsor? > All NATEL easy xtra-liberty customers can be sponsored. > The sponsor must have a Swisscom mobile subscription (not a business connection) and be at least 18 years of age (excluding NATEL basic xtra-liberty and NATEL swiss xtra-liberty plus). > Each sponsor can support up to three NATEL easy xtra-liberty customers at the same time. > Each NATEL easy xtra-liberty customer can have up to three sponsors. What amounts can be sponsored? > The sponsor chooses an amount between CHF 10 and CHF 100. On the first day of each month this amount is automatically transferred to the prepaid account of the sponsored NATEL easy xtra-liberty customer and charged to the sponsor s NATEL bill. > The sponsor is free to adjust the amount at any time. > The sponsor can also make a one-off top-up at any time via SMS, e.g. as a birthday present. 8 9

Activating and managing Xtra-Sponsor Xtra-Sponsor can be activated and managed via SMS. Activate Xtra-Sponsor Deactivate Xtra-Sponsor Change the amount sponsored each month One-off top-up Information about Xtra-Sponsor accounts already activated SMS text to 444 START SPONSOR Recipient s mobile phone number Amount STOP SPONSOR Recipient s mobile phone number START SPONSOR Recipient s mobile phone number Amount PAYMENT Recipient s mobile phone number One-off amount SPONSOR CHECK Example START SPONSOR 0791234567 30 STOP SPONSOR 0791234567 START SPONSOR 0791234567 40 PAYMENT 0791234567 30 SPONSOR CHECK For more information about Xtra-Sponsor, go to www.swisscom.ch/xtrasponsor 5. Using your mobile phone abroad You can use your mobile phone anywhere in the world. Your checklist before setting out Find out which mobile network operators support NATEL easy roaming in the country that you are travelling to You can obtain a list of the international operators whose networks you can use to make calls with NATEL easy from our hotline 0800 55 64 64 or on the Internet at www.swisscom.ch/roaming > NATEL easy. Make sure you have enough credit Information about methods for topping-up your credit can be found in Section 4 on page 8. Calling from foreign mobile networks The roaming function on NATEL easy products is already activated. This function can be deactivated or reactivated at any time. Activate: * 1 0 0 * 1 1 # Deactivate: * 1 0 0 * 0 0 # Important Make sure you have enough credit. For topping-up your mobile abroad you will need a credit card. 10 11

Calling Switzerland from abroad + 4 1 Phone number with area code (without the zero) Example: +41 31 123 45 67 or +41 79 123 45 67 Calling within the country you are visiting Country code Phone number with area code Example: +33 1 234 567 89 Some network providers do not support direct dialling (see above). You must therefore use the prefix code: Tip Your display indicates the network you are currently connected to. Important If you receive a call on your mobile phone whilst abroad, you pay the cost of the connection from Switzerland to the country you are in. Information For further information about making calls when abroad and call costs, visit one of our Swisscom Shops or go to www.swisscom.ch/roaming * 1 1 1 * Country code Phone number with area code # Wait for a callback then press again Example: *111*+41 31 123 45 67 # An automatic announcement tells you how long you may speak for (maximum 15 min utes). You can find out whether a foreign mobile network supports direct dialling by visiting a Swisscom Shop (including Globus), a specialist dealer or www.swisscom.ch/roaming 12 13

6. Useful services Using the COMBOX and the mobile portal. 6.1 COMBOX The COMBOX is the convenient answering service provided to all NATEL easy xtraliberty, NATEL easy liberty and NATEL easy liberty uno customers. It will accept calls if: > You don t answer within 20 seconds; > Your mobile phone is switched off, or you are in an area where there is no reception; > You are already making or receiving a call. Retrieving messages from your own mobile phone in Switzerland and abroad There are two ways of listening to your COMBOX messages: 1. The COMBOX number +41 79 499 79 79 is preset as quick dial key 1 on your phone and is also stored in your handset s phone book under COMBOX. In addition to listening to messages, this number also allows you to check your COMBOX from abroad and takes you straight to your messages. Example: Press and hold down key 1 or select the COMBOX entry from your phone book. Your messages will be played back to you. + 4 1 8 6 10-digit NATEL phone number 2. Example: +4186 079 123 45 67 Your messages will be played back to you. Note When accessing the COMBOX for the first time you will be guided through the COMBOX settings via a free set-up menu. Once you have chosen your settings you can listen to the first message. The password will be subsequently sent to you via SMS. From abroad: Calling from mobile networks that do not support direct dialling * 1 1 1 * + 4 1 8 6 10-digit NATEL phone number # Wait for a callback then press again You can listen to and manage messages in the same way as you would in Switzerland. Important A password is required for accessing your COMBOX from abroad. You can get your password at any time by sending an SMS (free in Switzerland) with the text COMBOX to 444. Managing messages When listening to your messages you can press the following keys to call up certain functions: 1 Automatic callback to caller s number (unless number is suppressed) 2 Stores the message for 15 days 3 Deletes the message you have played back 4 Repeats the entire message # Skips to the next message 14 15

Note Messages that you have not listened to are stored for 15 days. Messages that you have listened to are deleted after 72 hours. Tip You can set your mobile so that all calls are automatically redirected to your COMBOX (see chapter 8 Call forwarding ). This is extremely practical when you are travelling abroad. Calls then remain domestic and you do not have to pay any fees for forwarding the call abroad. 6.3 MMS MMS messages are multimedia messages containing pictures, videos, music, voice and/or several hundred characters of text. All NATEL easy customers and customers with a NATEL subscription and an MMS-enabled mobile phone can send and receive MMS messages. Sending an MMS to an e-mail address If your friends don t have an MMS-enabled mobile phone you can send an MMS to their e-mail address. 6.2 Free SMS for missed calls You will receive a free SMS for missed calls, if: > Your mobile is switched off or out of range (e.g. in a tunnel); > The caller does not leave a message on your COMBOX, even if you have set one up; > You switch on your phone within 7 days of receiving the call or you move into range of a mobile network. If you read the SMS you can call the person back immediately (either directly by pressing the call key, or via the mobile menu, depending on the model). Deactivating the Call Info function Simply text the word STOP to 180 (the SMS will not cost you anything). Deactivation is free of charge and you will be sent an SMS as confirmation. MMS Postcard send your own pictures as a real postcard There are two ways of creating and sending MMS Postcards with a mobile phone. 1. Mobile phone with integrated postcard function: > Take a photo or select a picture stored in your mobile phone s memory. > Select Send as postcard. > Follow the instructions on the mobile phone display. 2. Mobile phone without integrated postcard function: > Take a photo or select a picture stored in your mobile phone s memory. > Send the picture (without text) to the number 8855. > You will receive a link as an instant reply. Open the link and follow the instructions for completing and sending your personal MMS Postcard. 16 17

7. Mobile Internet With Mobile Internet and Vodafone live! as home page and mobile portal, just a single button on your mobile phone is sufficient to conjure up coloured photos, cool sounds, exciting games and the latest news. You must have a Vodafone live!-enabled mobile phone to use Vodafone live! services. To access the Vodafone live! portal directly, send a free SMS with LIVE to the number 888. You can find additional information at www.swisscom.ch/vodafonelive 7.1 Internet on your NATEL From sports news and weather to YouTube videos now you can enjoy a real Internet experience on your mobile phone. NATEL easy liberty uno offers you good-value Internet access anywhere and at any time. A must-have for all those who want more from their mobile phone! You can find more information on the Internet at www.swisscom.ch/ mobileinternet 7.2 Vodafone live! Ring tones and call tones > Ring tones: Use the latest hits and classics to customise your mobile phone. Vodafone live! lets you choose from a multitude of songs in a wide range of different styles to use as real tones or polyphonic ring tones. > Call tones: Surprise your callers with your favourite song instead of the usual ringback tone. Call tones are real music clips that your callers hear before you accept the call. Wallpaper, games, videos > Wallpaper: You can find images, photos and graphics on a variety of different topics at Vodafone live!: Download them to your mobile phone as wallpaper to make your handset unmistakably yours. > Games: Say goodbye to boredom: At Vodafone live! you can find all types of games including sports, film-based, adventure, skill and others. > Videos: You can download video clips and watch them anyplace, anytime, or select the Streaming Video option and play clips without loading them onto your handset. However you do it, you can find the video clips under Video & Picture on Vodafone live! > Music videos: Download them once and play them over and over again. As a customer of Swisscom, you have access to over 3000 of the latest music videos via the Vodafone live! mobile phone portal. Bluewin TV mobile Everything I want, when I want. Never miss a football game, the latest news or a single episode of your favourite TV show, even when you re out and about. Bluewin TV mobile turns your mobile phone into a mobile television. You can use Bluewin TV mobile on any standard UMTS/EDGE mobile phone. With an HD mobile phone (e.g. Nokia N77), you can now experience television on your mobile handset with brilliant picture and sound quality (HD quality via the DVB-H network). Further information about the services described, along with information about numerous other services (such as sport, news, weather, videos, chat & dating) can be found at www.swisscom.ch/vodafonelive (this site is only available in German, French and Italian). 18 19

8. Call forwarding 9. Switching to another NATEL package Forwarding calls and withholding telephone numbers. You can forward your calls to mobile or landline numbers anywhere in the world. Simply enter the destination number. Call forwarding on no reply (after 20 seconds) Activate: * * 6 1 * Destination number with dialling code # Example: **61* +4186 079 123 45 67 # Deactivate: # # 6 1 # Never worry about call credit: If you choose the right NATEL package to suit your needs, you will receive a cheaper, more convenient and simpler mobile telephone service. Xtra-liberty cheaper for all subscribers under 26 NATEL easy xtra-liberty: The subscription without a fixed monthly charge for all subscribers under 26. Plus 25 free SMS messages a month to Swiss numbers. NATEL basic xtra-liberty: A good, low-cost service. Low subscription charge, free evening calls to the Swisscom mobile network and Swiss fixed network between 8 p.m. and 6 a.m., 50 free SMS messages a month to Swiss numbers. Check status: Call forwarding on busy: **67* instead of **61* Call forwarding when mobile is switched off: **62* instead of **61* Directly forward all calls: **21* instead of **61* * # 6 1 # NATEL swiss xtra-liberty plus: NATEL swiss xtra-liberty plus: for when long and frequent phone calls are just as important as SMS messages. Total freedom call free of charge to the Swisscom Mobile network and the Swiss fixed network (Switzerland and Liechtenstein). Also includes 100 free SMS messages per month to Swiss numbers. Notes > You can activate call diversions 61, 62 and 67 at the same time. > SMS and MMS messages are not forwarded. > ##XY# disables the service and deletes the destination number. > You cannot activate call forwarding if incoming and outgoing calls are barred. Details can be found on the Internet at www.swisscom.ch/xtra or visit one of our Swisscom Shops. 20 21

Liberty telephone calls shouldn t be rushed With our low-cost, transparent tariffs you can make calls as often as you want, without having to worry about time and costs. NATEL easy liberty: Perfect control over your costs, even for long calls: No subscription and low tariffs. NATEL basic liberty: The subscription with the lowest fixed charge and a low hourly tariff. NATEL swiss liberty: The attractive subscription for users who regularly make long calls. Surfing and calling NATEL subscriptions for the mobile Internet NATEL easy liberty uno: Surfing without fixed costs. The Prepaid option for mobile internet and telephony. NATEL liberty piccolo: The subscription for those who do not use the Internet frequently and want to make phone calls at a low hourly tariff. NATEL liberty mezzo: The subscription for those who surf daily and who frequently make long phone calls. NATEL pro liberty: The best subscription for those who use their phone constantly. Details can be found on the Internet at www.swisscom.ch/liberty or visit one of our Swisscom Shops. NATEL liberty grande: The perfect subscription for those who surf frequently and want to make phone calls at a low hourly tariff. Details can be found on the Internet at www.swisscom.ch/mobileinternet or visit one of our Swisscom Shops. No matter which NATEL package you choose, you can keep the same mobile number and SIM card. Any remaining call credit will be credited to your first monthly bill. Want to switch? Then contact your nearest specialist dealer or Swisscom Shop customer adviser (includes Globus). Alternatively, call the hotline on 0800 55 64 64. 22 23

10. Addresses and telephone numbers Swisscom (Switzerland) Ltd Contact Center Mobile CH-3050 Berne Hotline In Switzerland: 0800 55 64 64 (freephone number) From abroad: +41 62 286 12 12 (subject to charge) Internet www.swisscom.ch 24 25