INFORMATION & APPLICATION PACKET 2016 2017 HEALTH SERVICES MANAGEMENT Assciate in Applied Science Degree in Health Services Management Certificate f Cmpletin in Health Services Management
108 N. 40th Street Phenix, AZ 85034 (602) 286-8000 www.gatewaycc.edu Health Services Management Dear Prspective Student: This is an exciting time t be wrking in the health services field regardless f whether yu are wrking in an ffice setting r prviding direct patient care. Leaders are needed in every health services setting t help emplyees meet the challenges and reach the gals f their rganizatin. T be a leader in the health services field requires mre than just technical cmpetence. T be prepared fr supervisry and management psitins the Health Services Management Prgram prvides the pathway fr advancement. The Health Services Management Prgram prvides educatin in the knwledge, behavirs and attitudes necessary t becme bth a successful supervisr and a successful leader. It is designed t prvide training fr emplyees already in supervisry and management rles as well as thse wh are seeking t mve int leadership psitins. Students awaiting admissin int ther health careers prgrams at GateWay wuld als find these curses beneficial fr their verall career develpment. If yu have any additinal questins r wish t register fr classes in the Prgram, please cntact a Health Sciences Academic Advisr at (602) 286-8183 r (602) 286-8185 r (602) 286-8536. I lk frward t having yu in the Prgram. Sincerely, Wendi Nugent, M.B.A., RPSGT, R. EEG T. Prgram Directr Health Services Management Office: (602) 286-8495 Email: nugent@gatewaycc.edu A Maricpa Cmmunity Cllege learn mre. live better.
TABLE OF CONTENTS Career Overview... 5 Degree and Certificate Requirements - Health Services Management... 5 Admissin Criteria fr AAS Degree and Certificate Prgram... 5 Prgram Prerequisites... 5 Certificate f Cmpletin Health Services Management... 5 Assciates f Applied science degree Health Services Management (By Semester)... 6 Estimated Prgram Csts... 8 Health and Immunizatin Requirements... 9 Frequently Asked Questins... 9 Accreditatin... 10 Plicies, Rules, Requirements, and Regulatins Cmpliance... 10 Cntact Infrmatin... 10 Cllege Cmmunicatin... 11 Hw t Apply & Enrll... 11 Student Services... 14 Health Services Management Infrmatin Frm... 15 Health Service Management 4 June 2016-1
CAREER OVERVIEW As a Health Services Manager yu will plan, rganize, crdinate, and prvide leadership in a variety f health services and business ffice settings. Yu may begin as a team leader and then mve int higher level psitins with mre respnsibilities. Yu will be respnsible fr directing thers, crdinating wrk activities, mnitring financial resurces, and helping t develp an effective rganizatin. DEGREE AND CERTIFICATE REQUIREMENTS - HEALTH SERVICES MANAGEMENT ADMISSION CRITERIA FOR AAS DEGREE AND CERTIFICATE PROGRAM PROGRAM PREREQUISITES Nne CERTIFICATE OF COMPLETION HEALTH SERVICES MANAGEMENT Semester 1 Credits: 13-19 The fllwing HCC curses may be taken as prgram prerequisites r cncurrent with required curses. HCC130 Fundamentals in Health Care Delivery *(3) OR HCC130AA Health Care Tday (0.5) and HCC130AB Wrkplace Behavirs in Health Care (0.5) and HCC130AC Persnal Wellness and Safety (0.5) and HCC130AD Cmmunicatin and Teamwrk in Health Care Organizatins (0.5) and HCC130AE Legal Issues in Health Care (0.5) and HCC130AF Decisin Making in the Health Care Setting (0.5) OR wrk experience r equivalent curse educatin as evaluated by the GateWay Health Cre Curriculum Crdinatr 0 3 HCC145 Medical Terminlgy fr Health Care Wrkers OR wrk experience r equivalent curse educatin as evaluated by the GateWay Health Cre Curriculum Crdinatr 0 3 + HRC101 Overview f Healthcare Cmpliance 1 HSM122 Health Services Supervisin 3 HSM125 Current Issues in Health Services Management 3 HSM222 Health Services Management 3 HSM226 Ethics and Legalities f Health Services Management 3 Health Service Management 5 June 2016-1
ASSOCIATES OF APPLIED SCIENCE DEGREE HEALTH SERVICES MANAGEMENT (BY SEMESTER) Semester 1 Credits: 7-13 The fllwing HCC curses may be taken as prgram prerequisites r cncurrent with required curses. HCC130 Fundamentals in Health Care Delivery *(3) OR HCC130AA Health Care Tday (0.5) and HCC130AB Wrkplace Behavirs in Health Care (0.5) and HCC130AC Persnal Wellness and Safety (0.5) and HCC130AD Cmmunicatin and Teamwrk in Health Care Organizatins (0.5) and HCC130AE Legal Issues in Health Care (0.5) and HCC130AF Decisin Making in the Health Care Setting (0.5) OR wrk experience r equivalent curse educatin as evaluated by the GateWay Health Cre Curriculum Crdinatr 0 3 HCC145 Medical Terminlgy fr Health Care Wrkers OR wrk experience r equivalent curse educatin as evaluated by the GateWay Health Cre Curriculum Crdinatr 0 3 HSM122 Health Services Supervisin 3 HSM125 Current Issues in Health Services Management 3 HRC101 Overview f Healthcare Cmpliance 1 Semester 2 Credits: 14 ACC111 Accunting Principles I 3 + BPC/CIS+++++ Any BPC Business-Persnal Cmputers (2) OR CIS Cmputer Infrmatin Systems curse (2) 2 CSM\TQM101 Quality Custmer Service 3 HSM222 Health Services Management 3 HSM226 Ethics and Legalities f Health Services Management 3 Semester 3 Credits: 10 + GBS233 Business Cmmunicatin 3 MGT276 Persnnel/Human Resurce Management 3 HRC228 Healthcare Industry Regulatin 3 HSM282AA Vlunteerism fr Health Services Management: A Service Learning Experience (1) OR HSM298AA Special Prjects (1) 1 Semester 4 Credits: 9 HRC230 Healthcare Crprate Cmpliance Prgram Design 3 HRC232 Health Care Regulatry Cmpliance Prgram Design 3 HRC234 Health Care Regulatry Enfrcement Case Studies 3 ** Please see the cllege catalg fr full descriptin f prgram requirements. T receive this degree, students must earn a grade f C r better in all curses within the prgram. Health Service Management 6 June 2016-1
General Educatin Requirements Credits 22-27 COM100 Intrductin t Human Cmmunicatin (3) OR COM110 Interpersnal Cmmunicatin (3) OR COM230 Small Grup Cmmunicatin (3) 3 + ENG101 First-Year Cmpsitin (3) OR + ENG107 First-Year Cmpsitin fr ESL (3) + ENG102 First-Year Cmpsitin (3) OR + ENG108 First-Year Cmpsitin fr ESL (3) 6 + CRE101 Cllege Critical Reading (3) OR Equivalent as indicated by Assessment 0 3 + MAT120 Intermediate Algebra (5)) OR + MAT121 Intermediate Algebra (4)) OR + MAT122 Intermediate Algebra (3)) OR Equivalent curse OR Satisfactry cmpletin f a higher level mathematics curse 3 5 Any apprved general educatin curse frm the Humanities and Fine Arts area 3 Any apprved general educatin curse frm the Scial-Behaviral Sciences area 3 BIO160 Intrductin t Human Anatmy and Physilgy (4) OR + BIO201 Human Anatmy and Physilgy I (4) 4 ** Please see the cllege catalg fr full descriptin f prgram requirements. T receive this degree, students must earn a grade f C r better in all curses within the prgram. Health Service Management 7 June 2016-1
ESTIMATED PROGRAM COSTS The estimated cst fr the prgram is utlined in the chart belw. The student is respnsible fr prviding transprtatin, husing, and unifrms. Certificate f Cmpletin Prgram Tuitin* (13-19 credit hrs @ $86 per credit hr) 1... $ 1,118 1,634 Registratin fees ($15 per semester)... 15 Bks... 685 Other Prgram Csts: Graduatin Fee... 25 Ttal Estimated Csts $1,843 2,359 AAS Degree Tuitin* (40-46 credit hrs @ $86 per credit hr) 1... $ 3,440 3,956 General Educatin Tuitin (22-27 credit hrs @ $86 per credit hr) 1... 1,892 2,322 Registratin fees ($15 per semester)... 60 Curse / Lab Fees... 74 Bks... 3,238 Other Csts... 25 Ttal Estimated Csts $ 8,605 9,529 Out-f-Cunty residents pay $383* / Out-f-State residents pay $327** a credit hr 1 * Rates are set accrding t Arizna Revised Statute. Applies nly t cunties with n cmmunity clleges. ** Accrding t Arizna Revised Statute, 15-1802 F, "A persn wh is a member f an Indian tribe recgnized by the US Department f the Interir whse reservatin land lies in this state and extends int anther state and wh is a resident f the reservatin is entitled t classificatin as an in-state student." Therefre, unclassified and ut f state surcharges d nt apply t such students. Students must als plan n the expense f driving t clinical lcatins acrss the metrplitan Phenix and utlying areas. Several clinical affiliates are nt n bus rutes s ne s wn private transprtatin vehicle is necessary. 1 Tuitin and fees are set by the Maricpa Cmmunity Cllege Gverning Bard and apprved by the State Bard f Directrs fr Cmmunity Clleges; all fees are subject t change. Tuitin is higher fr nn-cunty residents; visit www.gatewaycc.edu fr mre infrmatin. IMPORTANT Tuitin/registratin fees are all due 35 days prir t the start date f each semester. If 34 days r less, all fees are due at the time f registratin r yu will be drpped frm yur classes and lse yur seat in the prgram fr nnpayment. Health Service Management 8 June 2016-1
HEALTH AND IMMUNIZATION REQUIREMENTS The Health Services Management prgram des nt require any health and safety recrds. FREQUENTLY ASKED QUESTIONS What is the Health Services Management Prgram? The Prgram cnsists f cursewrk directed twards earning either a Certificate f Cmpletin in Health Services Management (12 credits) r an Assciate f Applied Science Degree in Health Services Management. What is the primary gal f the prgram? The primary gal f the prgram is t assist health services emplyees currently in leadership rles and thse seeking leadership rles t gain the knwledge necessary t prepare them fr leadership and supervisry respnsibilities. What skills can I learn in this prgram that will help me mve int a management psitin? This prgram prvides a fundatin fr thse wanting t mve int a management psitin. The cursewrk ffers an verview f the health services industry and the frces that influence and cntrl it. The prgram is designed t teach the skills necessary t manage human resurces thrugh effective hiring practices, perfrmance management, plicy develpment, and supervisry functins. Effective written and verbal cmmunicatin and prblem slving skills are taught t enhance a supervisr s perfrmance. The Assciates f Arts degree als includes curse requirements in accunting principles, quality management and basic cmputer peratin. After cmpleting the prgram, what type f emplyment can I expect? These curses will prvide yu with skills and knwledge t advance int leadership and supervisry psitins in the healthcare setting. Hw d I apply t the prgram? Cntact an Advisr fr the Health Services Management Prgram. Yu will be prvided with additinal infrmatin, and yur prir wrk experience and academic credits will be discussed. Hw lng des the prgram take t cmplete? The Assciate f Applied Science Prgram culd be cmpleted in at little as (2) years depending n the student s schedule and ther time cmmitments. Where are the classes lcated and what times are they held? Classes are held bth n the GateWay Cmmunity Cllege campus, and als at lcal valley hspitals t make it cnvenient fr students. Mst GWCC nsite classes are held in the late afternn and early evening starting between 5:00 and 6:00 p.m. All classes meet nce a week, fr a full semester, and are three hurs in length. Currently classes are held n several HnrHealth Campuses fr HnrHealth emplyees nly, please request additinal infrmatin frm Minnie Brwn, HH Supervisr Wrkfrce Develpment Minnie.Brwn@hnrhealth.cm. Health Service Management 9 June 2016-1
Is the prgram recgnized in the health services field? Yes, it is recgnized in the health services field and ur graduates are emplyed thrughut the valley in hspitals, physician s ffices and ther facilities. Many students are funded by their emplyers t attend these curses. If I have a criminal recrd, will that prhibit me frm being successful in this career? This may be a cncern and bstacle based n an emplyer s specific hiring requirements. nt affect yur participatin in this prgram at Gateway. This des ACCREDITATION GateWay Cmmunity Cllege is a Maricpa Cmmunity Cllege, accredited by the Higher Learning Cmmissin, a Cmmissin f the Nrth Central Assciatin f Clleges and Schls (30 Nrth LaSalle St, Suite 2400, Chicag, IL. 60602-2504, Tel# 800.621.7440), and its curses are apprved by the Scial Security Administratin fr Veterans Training. This schl is authrized under federal law t enrll nnimmigrant alien students. POLICIES, RULES, REQUIREMENTS, AND REGULATIONS COMPLIANCE Plicies, curses, prgrams, fees, and requirements may be suspended, deleted, restricted, supplemented, r changed thrugh actin f the Gverning Bard f the Maricpa Cmmunity Clleges. The Maricpa Cmmunity Clleges reserves the right t change, withut ntice, any materials, infrmatin, curriculum, requirements, and regulatins. Admissin r graduatin frm any Allied Health prgram at GateWay Cmmunity Cllege des nt guarantee the student s prfessinal certificatin, licensure, r emplyability. The student must cmply with legal requirements f the prfessin. This may include prvisins frm Arizna Revised Statutes 41-1758.03 (sectins B and C) regarding the denial f a fingerprint clearance card r being listed n the US gvernment s Office f Inspectr General s Exclusin List. Students with related health care experiences nt listed in the Prgram (Health Cre Curriculum curses) Prerequisites/C-requisite ptins, may request an evaluatin fr curse cmpetency equivalence by cntacting GateWay's Health Cre Curriculum Crdinatr Charlene Thiessen by calling 602-286-8509 r emailing her at Thiessen@gatewaycc.edu CONTACT INFORMATION If yu have any questins abut the enclsed prgram material, please feel free t cntact any f the fllwing prgram cntacts: Wendi Nugent, MBA, RPSGT, R. EEG T. Prgram Directr / E-mail: nugent@gatewaycc.edu (preferred) Carlyn Delgad, Health Sciences Academic Advisr / Phne: 602.286.8183 / Email: carlyn.delgad@gwmail.maricpa.edu PK Felix, Health Sciences Academic Advisr / Phne: 602.286.8536 / Email: felix@gatewaycc.edu Lucy Granill, Health Sciences Academic Advisr / Phne: 602.286.8185 / Email: luciella.granill@gatewaycc.edu Health Service Management 10 June 2016-1
COLLEGE COMMUNICATION The fllwing infrmatin is very imprtant s yu d nt miss any ntices: We cmmunicate with students strictly thrugh yur Maricpa Cllege email, nt yur persnal email accunt. We have a district-wide Ggle pwered email system. This system is the way we send all fficial Cllege cmmunicatins cncerning selective admissins, class enrllment, financial aid, tuitin due dates and ther imprtant student infrmatin. All students will need t check their new student e-mail regularly r frward the new student e-mail t a persnal e-mail t ensure that all fficial cllege cmmunicatin is received. Students may access their new e-mail accunts directly frm their Student Center nce they lg in at my.maricpa.edu. 1st sectin Student Cmmunicatin Center. The benefits t yu include: Quicker respnse Cnvenience. Yu can receive & read email even if ut-f-twn Saves trees! G t my.maricpa.edu & lg in t yur accunt. Click n create an accunt in the paragraph abve the picture f the students t set up yur student accunt. Yu may edit yur infrmatin, such as address, phne, etc. here als if yu need t. This is a self-service fr students, which includes registering fr classes, adding/drpping classes, making payments, printing yur class schedules, viewing financial aid & viewing yur grades. If yu have any technical issues, please call 1-888-994-4433. HOW TO APPLY & ENROLL STEP 1: STEP 2: GET ADMITTED Create MEID Accunt and Apply fr Admissins maricpa.edu/admissins Prvide prf f identity t the cllege at which yu applied. Fr tuitin purpses, verify yur residency status by prviding a gvernment issued ID. Submit prir educatin (if applicable) i.e. high schl and/r cllege/university fficial transcript. Undecided n a majr? Cnnect with Cunseling and Career Services at yur cllege. Visit the campus t familiarize yurself with the services and resurces. Cmplete the FAFSA and schlarship applicatins at: maricpa.edu/payingfr-cllege. TAKE THE PLACEMENT TEST Prepare, Study, and Schedule Test maricpa.edu/testing Prepare by reviewing the sample questins at maricpa.edu/testing. Placement test will ensure apprpriate level f classes fr enrllment. The Placement Test is nt a pass/fail exam. The Placement Test is untimed and FREE. Health Service Management 11 June 2016-1
Bring yur gvernment issued pht ID n the day f testing. T review yur test scre results, ask fr a Curse Placement Chart. STEP 3: GET ENROLLED Seek Academic Advisement maricpa.edu/advisement Advisrs will help with identifying curses and creating an Educatinal Plan t meet yur academic gals. Meet with a Health Sciences Academic Advisrs every semester prir t class registratin. The Health Sciences Academic Advisrs are available by phne, email, r in persn at the CH Center fr Health Careers Educatin Building, n the nrth side f campus during the fllwing business hurs: Walk-in basis Mndays frm 8 a.m. t 5 p.m. Fridays frm 8 a.m. t 1 p.m. (but clsed n Fridays in the Summer) Fr an appintment call 602.286.8600 Tuesdays-Wednesdays-Thursdays. Decrease yur waiting time by scheduling an appintment. Befre yu meet with an advisr, we recmmend yu check ut the current Catalg t learn mre abut the prgrams that interest yu. Let yur advisr knw if yu have any questins r cncerns. If yu have taken a class fr cllege credit and yu are interested in transferring credits t GateWay, yu may better prepare fr yur meeting if yu bring a cpy f yur transcripts t review with yur advisr and then: Arrange t have yur fficial transcripts (frm all clleges & schls previusly attended) sent t: Attn: Admissins & Recrds 108 N 40th Street Phenix, AZ 85034-1704 Bring a cpy f yur transcripts t review with yur advisr. Yur advisr can help yu chse curses that will apply t mst degrees and give yu an intrductin int yur areas f interest. Register fr Classes maricpa.edu/register Register fr classes early t ensure the best schedule, maximize financial aid ptins, and t get prepared fr a successful semester. Knw when yur tuitin is due. Attend New Student Orientatin maricpa.edu/new-student-rientatin All new t cllege students must attend New Student Orientatin. Research shws that thse wh participate, have higher rates f attaining their gals. Health Service Management 12 June 2016-1
STEP 4: STEP 5: STEP 6: PAY TUITION AND FEES Explre Payment Optins maricpa.edu/paying-fr-cllege Mnitr yur Student Center fr current balance and pay n r befre due date. Explre paying fr cllege at maricpa.edu/paying-fr-cllege. Cmplete the Free Applicatin fr Federal Student Aid (FAFSA) at fafsa.gv. Explre cllege websites fr schlarships, such as the Presidents Schlarship and mre. REVIEW PROGRAM REQUIREMENTS Each f ur Health Science prgrams has unique requirements. We strngly encurage yu t review the prgram packets and the current catalg fr any specialties that yu might cnsider. These resurces will prvide yu with detailed prgram infrmatin regarding prerequisite curses and applicatin prcedures. PROGRAM APPLICATION Many f GateWay Cmmunity Cllege s Health Science prgrams have a special admissins prcedure, but the Health Services Management prgram des nt have any special admissin prcess nr generally any waiting list. Expect t cmplete a student infrmatin frm at yur first night f class. Please be sure t review this infrmatin t ensure that yur applicatin materials are cmplete and received at the Special Admissins ffice by the stated deadlines. Yu will receive ntificatin f yur acceptance via e-mail. This will arrive thrugh the Maricpa email accunt set up when yu received yur MEID. S yu will want t check this accunt regularly, r have it frwarded t an accunt which yu d check ften. Keep yur cntact infrmatin current with GateWay Cmmunity Clleges Admissins and Recrds department. Health Service Management 13 June 2016-1
STUDENT SERVICES The fllwing are sme f the services available t students. Advising Meeting with a Health Sciences academic advisr in the Center fr Health Careers Educatin (CHCE) is n a walk-in basis n Mndays frm 8 a.m. t 5 p.m. and n Fridays frm 8 a.m. t 1 p.m. (but clsed n Fridays in the Summer). Fr an appintment n Tuesdays-Wednesdays-Thursdays, yu may call 602.286.8600. Bkstre Available are textbks and supplies fr classes, call 602.286.8400. Yu may visit their website at: www.efllett.cm and selecting Cllege Textbks. Cunseling Academic, persnal, r career cunseling available. Call 602.286.8900. Emplyment Upn cmpletin f the Health Services Management Prgram, cntact the Career & Re- Entry Services, at 602.286.8500 fr assistance. Financial Aid Available fr qualified students. Cntact the Financial Aid Office at 602.286.8300 r visit website: http://enrll.gatewaycc.edu/financialaid/applyfrfinancialaid/default.htm Student Assessment Center Services include instructr makeup exams, the English, Math, and Reading COMPASS placement tests, and selected instruments required fr acceptance int the Health Science r Nursing prgrams. Call 602.286.8160 fr specific days and times tests are available. Tutring Assistance Available thugh the Learning Center, 602.286.8800. Fr a cmplete listing f student services, please refer t the cllege catalg, r visit GateWay s website: www.gatewaycc.edu r call cllege infrmatin at 602.286.8000. Health Service Management 14 June 2016-1
HEALTH SERVICES MANAGEMENT INFORMATION FORM BRING THIS TWO-PAGE SHEET THE FIRST NIGHT OF CLASS Please print clearly GATEWAY COMMUNITY COLLEGE 108 N 40th Street Phenix, AZ 85034-1704 / 602.286.8495 Page 1 f 2 LEGAL NAME (LAST) (FIRST) (MIDDLE) ADDRESS (STREET) (CITY) (STATE) (ZIP) DAY PHONE NUMBER EVENING PHONE NUMBER E-MAIL ADDRESS CELL PHONE NUMBER STUDENT ID NUMBER DATE OF APPLICATION Are yu currently enrlled in cllege? Yes N If YES, where? Address List any related healthcare supervisin/management classes yu have taken- Health Service Management 15 June 2016-1
Page 2 f 2 Please list all clleges r technical schls attended with the mst recent first. NAME OF INSTITUTION CITY AND STATE TOTAL CREDITS DATE OF ENTRANCE DIPLOMA OR DEGREE RECEIVED DATE OF LEAVING COLLEGE MAJOR NAME OF INSTITUTION CITY AND STATE TOTAL CREDITS DATE OF ENTRANCE DIPLOMA OR DEGREE RECEIVED DATE OF LEAVING COLLEGE MAJOR NAME OF INSTITUTION CITY AND STATE TOTAL CREDITS DATE OF ENTRANCE DIPLOMA OR DEGREE RECEIVED DATE OF LEAVING COLLEGE MAJOR If yu plan t transfer previus cllege classes t Gateway; fficial transcripts must be requested. Have them sent directly t GateWay Cllege Admissins and Recrds Office. Call the previus cllege directly t determine any csts assciated with requesting transcripts. Attach separate sheet if additinal space is needed RECENT WORK EXPERIENCE IN HEALTHCARE: (list mst recent first) OCCUPATION EMPLOYER FROM TO OCCUPATION EMPLOYER FROM TO Health Service Management 16 June 2016-1