User s Guide OMEGAMON Alert Maager for HP OpeView NNM Versio 200 GC32-9235-00 April 2002 Cadle Corporatio 201 North Douglas Street El Segudo, Califoria 90245
Registered trademarks ad service marks of Cadle Corporatio: AF/OPERATOR, AF/PERFORMER, AF/REMOTE, Availability Commad Ceter, Cadle, Cadle Commad Ceter, Cadle Direct logo, Cadle Electroic Customer Support, Cadle logo, Cadle Maagemet Server, Cadle Maagemet Workstatio, Cadle Techologies, CL/CONFERENCE, CL/SUPERSESSION, CommadWatch, CT, CT/Data Server, CT/DS, DELTAMON, eba, eba*servicemoitor, eba*servicenetwork, ebusiess Istitute, ETEWatch, ItelliWatch, ItelliWatch Piacle, MQSecure, MQView, OMEGACENTER, OMEGAMON, OMEGAMON/e, OMEGAMON II, OMEGAMON Moitorig Aget, OMEGAVIEW, OMEGAVIEW II, PQEdit, Solutios for Networked Applicatios, Solutios for Networked Busiesses, ad Trasplex. Trademarks ad service marks of Cadle Corporatio: Alert Adapter, Alert Adapter Plus, Alert Emitter, AMS, Amsys, AutoBridge, AUTOMATED FACILITIES, Availability Maagemet Systems, Cadle Alert, Cadle Busiess Parter Logo, Cadle Commad Ceter/SetielMaager, Cadle CommadPro, Cadle CIRCUIT, Cadle edelivery, CadleLight, CadleNet, CadleNet 2000, CadleNet Commad Ceter, CadleNet ebp, CadleNet ebp Access, CadleNet ebp Admiistrator, CadleNet ebp Broker Access, CadleNet ebp Cofiguratio, CadleNet ebp Coector, CadleNet ebp File Trasfer, CadleNet ebp Host Coect, CadleNet ebp Object Access, CadleNet ebp Object Browser, CadleNet ebp Secure Access, CadleNet ebp Service Directory, CadleNet ebp Uiversal Coector, CadleNet ebp Workflow Access, CadleNet ebusiess Assurace, CadleNet ebusiess Exchage, CadleNet ebusiess Platform, CadleNet ebusiess Platform Admiistrator, CadleNet ebusiess Platform Coector, CadleNet ebusiess Platform Coectors, CadleNet ebusiess Platform Powered by Roma Techology, CadleNet ebusiess Platform Service Directory, CadleNet Portal, CCC, CCP, CEBA, CECS, CICAT, CL/ENGINE, CL/GATEWAY, CL/TECHNOLOGY, CMS, CMW, Commad & Cotrol, Coect-Notes, Coect-Two, CSA ANALYZER, CT/ALS, CT/Applicatio Logic Services, CT/DCS, CT/Distributed Computig Services, CT/Egie, CT/Implemetatio Services, CT/IX, CT/Workbech, CT/Workstatio Server, CT/WS,!DB Logo,!DB/DASD,!DB/EXPLAIN,!DB/MIGRATOR,!DB/QUICKCHANGE,!DB/QUICKCOMPARE,!DB/SMU,!DB/Tools,!DB/WORKBENCH, Desig Network, DEXAN, e2e, ebaa, ebaauditor, eban, ebanetwork, ebaapractice, ebp, ebusiess Assurace, ebusiess Assurace Network, ebusiess at the speed of light, ebusiess at the speed of light logo, ebusiess Exchage, ebusiess Istitute, ebx, Ed-to-Ed, ENTERPRISE, Eterprise Cadle Commad Ceter, Eterprise Cadle Maagemet Workstatio, Eterprise Reporter Plus, EPILOG, ER+, ERPNet, ESRA, ETEWatch Customizer, HostBridge, IterFlow, Cadle IterFlow, Lava Cosole, MessageMate, Messagig Mastered, Milleium Maagemet Blueprit, MMNA, MQADMIN, MQEdit, MQEXPERT, MQMON, NBX, NetGlue, NetGlue Extra, NetMirror, NetScheduler, OMA, OMC Gateway, OMC Status Maager, OMEGACENTER Bridge, OMEGACENTER Gateway, OMEGACENTER Status Maager, OMEGAMON Maagemet Ceter, OSM, PC COMPANION, Performace Pac, PowerQ, PQCofiguratio, PQScope, Respose Time Network, Roma, Roma Applicatio Maager, Roma Broker, Roma BSP, Roma Coector, Roma Developer, Roma FS/A, Roma FS/Access, RomaNet, Roma Network, Roma Object Access, Roma Secure, Roma WF/Access, Roma Workflow Access, RTA, RTN, SetielMaager, Somerset, Somerset Systems, Status Moitor, The Milleium Alliace, The Milleium Alliace logo, The Milleium Maagemet Network Alliace, TMA2000, Tracer, Uified Directory Services, Volcao ad ZCopy. Trademarks ad registered trademarks of other compaies: AIX, DB2, MQSeries ad WebSphere are registered trademarks of Iteratioal Busiess Machies Corporatio. SAP is a registered trademark ad R/3 is a trademark of SAP AG. UNIX is a registered trademark i the U.S. ad other coutries, licesed exclusively through X/Ope Compay Ltd. HP-UX is a trademark of Hewlett-Packard Compay. SuOS is a trademark of Su Microsystems, Ic. All other compay ad product ames used herei are trademarks or registered trademarks of their respective compaies. Copyright March 2002, Cadle Corporatio, a Califoria corporatio. All rights reserved. Iteratioal rights secured. Threaded Eviromet for AS/400, Patet No. 5,504,898; Data Server with Data Probes Employig Predicate Tests i Rule Statemets (Evet Drive Samplig), Patet No. 5,615,359; MVS/ESA Message Trasport System Usig the XCF Couplig Facility, Patet No. 5,754,856; Itelliget Remote Aget for Computer Performace Moitorig, Patet No. 5,781,703; Data Server with Evet Drive Samplig, Patet No. 5,809,238; Threaded Eviromet for Computer Systems Without Native Threadig Support, Patet No. 5,835,763; Object Procedure Messagig Facility, Patet No. 5,848,234; Ed-to-Ed Respose Time Measuremet for Computer Programs, Patet No. 5,991,705; Commuicatios o a Network, Patet Pedig; Improved Message Queuig Based Network Computig Architecture, Patet Pedig; User Iterface for System Maagemet Applicatios, Patet Pedig. NOTICE: This documetatio is provided with RESTRICTED RIGHTS. Use, duplicatio, or disclosure by the Govermet is subject to restrictios set forth i the applicable licese agreemet ad/or the applicable govermet rights clause. This documetatio cotais cofidetial, proprietary iformatio of Cadle Corporatio that is licesed for your iteral use oly. Ay uauthorized use, duplicatio, or disclosure is ulawful. 2 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Cotets Tables.................................................. 5 Preface.................................................. 7 About This Guide........................................ 8 Documetatio Set....................................... 9 Adobe Portable Documet Format.......................... 10 What s New................................................. 13 Chapter 1. Itroducig the OMEGAMON Alert Maager for HP OpeView NNM.................................... 15 About the OMEGAMON Alert Maager for HP OpeView NNM.... 16 Features of the OMEGAMON Alert Maager for HP OpeView NNM 18 OMEGAMON Alert Maager for HP OpeView NNM Eviromet. 19 Moitorig NNM Alerts.................................. 24 A Typical Sceario....................................... 25 Chapter 2. The HP OpeView NNM Workspace.................... 27 About the HP OpeView NNM Alerts Workspace............... 28 Uderstadig Alert Maager-Provided Iformatio............. 29 Workig with HP OpeView NNM Iformatio................. 30 Iside a Alerts Workspace................................ 34 Uderstadig the Iformatio: A Sceario.................... 37 Chapter 3. Sedig CCC Evet Data to HP OpeView NNM.......... 39 Specifyig what Evet Data to Emit......................... 40 Creatig a Policy Usig the OpeView_Evet Activity............ 42 Sedig MQSeries Data to OpeView: A Typical Sceario........ 49 Chapter 4. Displayig CCC Evets o HP OpeView NNM............ 51 Cofigurig HP OpeView................................ 52 Viewig CCC Alerts o HP OpeView NNM................... 54 3
Appedixes Appedix A. Net_Alert Attributes................................. 59 About Attributes........................................ 60 Attributes i the Net_Alert Group........................... 62 Appedix B. Predefied Solutios................................. 63 Itroductio to Situatios................................. 64 Predefied Situatios ad Their Descriptios................... 66 Appedix C. Guide to Cadle Customer Support..................... 67 Base Maiteace Pla................................... 68 Ehaced Support Services............................... 72 Customer Support Cotact Iformatio....................... 74 Idex................................................. 75 4 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Tables Table 1. Evet Categories ad Descriptios.......................... 34 5
6 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
P Preface Itroductio The OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200, provides detailed iformatio about the Alert Maager, which acts as a iterface betwee Cadle moitorig products ad HP OpeView Network Node Maager (NNM). It makes it possible for you to use the moitorig ad automatio capabilities of OMEGAMON XE to moitor SNMP traps reported to NNM ad to sed Alert Maager evet data to NNM. This guide covers: moitorig NNM alerts usig CadleNet Portal TM sedig OMEGAMON XE evets to NNM cofigurig NNM to display OMEGAMON XE evets usig Net_Alert attributes to create situatios that moitor NNM alerts Preface 7
About This Guide About This Guide Purpose This guide provides the iformatio you eed to use the OMEGAMON Alert Maager for HP OpeView NNM, through the CadleNet Portal user iterface, to moitor SNMP traps forwarded from NNM ad to sed evet data to NNM. It is desiged to complemet the olie help provided with the Alert Maager ad CadleNet Portal, as well as the topics covered i Admiisterig OMEGAMON Products with CadleNet Portal. Iteded audiece This guide is for system admiistrators ad operators who are resposible for settig up the OMEGAMON Alert Maager for HP OpeView NNM to moitor data from NNM, ad for those resposible for cofigurig NNM to display data from OMEGAMON XE. It assumes a workig kowledge of OMEGAMON XE, CadleNet Portal, the Cadle Maagemet Workstatio, ad NNM. 8 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Documetatio Set Documetatio Set Overview Cadle provides this User s Guide for OMEGAMON Alert Maager for HP OpeView NNM. This maual supplemets the olie Help provided with the product. Where to look for more iformatio For more iformatio related to this product ad other related products, please see the techical documetatio CD-ROM that came with your product techical documetatio iformatio available o the Cadle Web site at www.cadle.com olie help provided with this ad the other related products. Orderig additioal documetatio To order additioal product mauals, cotact your Cadle Support Services represetative. We would like to hear from you Cadle welcomes your commets ad suggestios for chages or additios to the documetatio set. A user commet form, located at the back of each maual, provides simple istructios for commuicatig with the Cadle Iformatio Developmet departmet. You ca also sed email to UserDoc@cadle.com. Please iclude "OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200 o the subject lie. Preface 9
Adobe Portable Documet Format Adobe Portable Documet Format Pritig this book Cadle supplies documetatio i the Adobe Portable Documet Format (PDF). The Adobe Acrobat Reader will prit PDF documets with the fots, formattig, ad graphics i the origial documet. To prit a Cadle documet, do the followig: 1. Specify the prit optios for your system. From the Acrobat Reader Meu bar, select File > Page Setup ad make your selectios. A settig of 300 dpi is highly recommeded as is duplex pritig if your priter supports this optio. 2. To start pritig, select File > Prit... o the Acrobat Reader Meu bar. 3. O the Prit pop-up, select oe of the Prit Rage optios for All Curret page Pages from: [ ] to: [ ] 4. (Optioal). Select the Shrik to Fit optio if you eed to fit oversize pages to the paper size curretly loaded o your priter. Pritig problems? The prit quality of your output is ultimately determied by your priter. Sometimes pritig problems ca occur. If you experiece pritig problems, potetial areas to check are: settigs for your priter ad priter driver. (The dpi settigs for both your driver ad priter should be the same. A settig of 300 dpi is recommeded.) the priter driver you are usig. (You may eed a differet priter driver or the Uiversal Priter driver from Adobe. This free priter driver is available at www.adobe.com.) the halftoe/graphics color adjustmet for pritig color o black ad white priters (check the priter properties uder Start > Settigs > Priter). For more iformatio, see the olie help for the Acrobat Reader. the amout of available memory i your priter. (Isufficiet memory ca cause a documet or graphics to fail to prit.) For additioal iformatio o pritig problems, refer to the documetatio for your priter or cotact your priter maufacturer. 10 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Adobe Portable Documet Format Cotactig Adobe If additioal iformatio is eeded about Adobe Acrobat Reader or pritig problems, see the Readme.pdf file that ships with Adobe Acrobat Reader or cotact Adobe at www.adobe.com. Preface 11
Adobe Portable Documet Format 12 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
W What s New Cadle moitorig agets have a ew ame Cadle s itelliget moitorig agets that comprise the OMEGAMON XE suite of products ad use the CadleNet Portal user iterface have bee reamed. You will see the ew ames i the product help ad documetatio. Withi the applicatio, some of the pael ames do ot reflect the ew product ame. However, all of the itelliget fuctioality of OMEGAMON XE is available for these agets. The ew product ames will be added to the applicatios i a subsequet release. What s New 13
14 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
1 Itroducig the OMEGAMON Alert Maager for HP OpeView NNM Chapter Overview This chapter itroduces the OMEGAMON Alert Maager for HP OpeView NNM. Chapter cotets About the OMEGAMON Alert Maager for HP OpeView NNM....... 16 Features of the OMEGAMON Alert Maager for HP OpeView NNM... 18 OMEGAMON Alert Maager for HP OpeView NNM Eviromet..... 19 Moitorig NNM Alerts....................................... 24 A Typical Sceario.......................................... 25 Itroducig the OMEGAMON Alert Maager for HP OpeView NNM 15
About the OMEGAMON Alert Maager for HP OpeView NNM About the OMEGAMON Alert Maager for HP OpeView NNM The challege Icreasigly, system admiistrators are facig the challege of maagig iformatio i distributed, heterogeeous eviromets with multiple focal poits ad differet maagemet tools. Cadle Corporatio has developed a set of alert maagers to help admiistrators meet this challege. Alert maagers act as iterfaces betwee OMEGAMON XE ad other applicatios. They make it possible to itegrate iformatio from Cadle maagemet products with data from third party products o a sigle workstatio. You ca moitor SNMP alerts from third party products or sed data about evets moitored by Cadle products to a third party applicatio. How Alert Maagers assist you The bidirectioal iteroperability offered by alert maagers eables you to: Simplify system ad applicatio maagemet You ca view ad maage applicatios, operatig systems, ad resources across your computig eviromet from a sigle focal poit of your choice. Ehace system performace ad availability You ca correlate iformatio from differet maagemet tools to more effectively maage your etworked systems. Icrease efficiecy By sharig access to iformatio, you ca troubleshoot system problems more effectively. By usig situatios, you ca esure that OMEGAMON Alert Maager for HP OpeView NNM otifies you of oly those alerts that you cosider importat. Provide flexibility Admiistrators ad operators ca use the maagemet tools they are most familiar with to moitor iformatio, regardless of where it is collected. 16 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
About the OMEGAMON Alert Maager for HP OpeView NNM How the OMEGAMON Alert Maager for HP OpeView NNM works The OMEGAMON Alert Maager for HP OpeView NNM is a itelliget remote aget that rus o the same host as NNM. It moitors SNMP traps received by NNM ad forwards them to the Cadle Maagemet Server. This iformatio is the made available to be viewed usig CadleNet Portal or to be used i creatig situatios. Itroducig the OMEGAMON Alert Maager for HP OpeView NNM 17
Features of the OMEGAMON Alert Maager for HP OpeView NNM Features of the OMEGAMON Alert Maager for HP OpeView NNM HP OpeView NNM Iformatio O demad, OMEGAMON Alert Maager for HP OpeView NNM displays a report of the 100 most recet alerts received by NNM. You ca sca these alerts to review what is happeig o systems maaged by the applicatio. You ca also use reports to determie which alerts you wat to moitor usig criteria-based situatios. The HP OpeView NNM Workspace o page 27 provides iformatio about the cotets of the reports ad how to access ad display report iformatio. Predefied situatios Cadle miimizes your programmig requiremets by providig predefied situatios you ca use to start moitorig alerts almost immediately. You ca also use these predefied situatios as models for creatig your ow situatios. Predefied Solutios o page 63 provides defiitios of the product-provided situatios. Net_Alert attributes Cadle also provides a set of attributes you ca use to create your ow moitorig situatios. These attributes let you idetify specific aspects of alerts you wat to moitor such as category, severity, or evet origi. Net_Alert Attributes o page 59 cotais descriptios of these attributes. Emitter feature The emitter feature eables you to forward Cadle evets to NNM as SNMP alerts. You ca sed iformatio about situatios moitored by ay of Cadle's wide rage of performace ad availability maagemet products. Sedig CCC Evet Data to HP OpeView NNM o page 39 cotais istructios for creatig a policy to emit evet data to OpeView. 18 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
OMEGAMON Alert Maager for HP OpeView NNM Eviromet OMEGAMON Alert Maager for HP OpeView NNM Eviromet Overview OMEGAMON Alert Maager for HP OpeView NNM is oe of may types of agets that comprise the OMEGAMON XE product set. OMEGAMON Alert Maager for HP OpeView NNM ca help you to address the icreasig challeges preseted by today s techical eviromet. I this uit you lear about the operatig eviromet i which the OMEGAMON Alert Maager for HP OpeView NNM resides. What is OMEGAMON XE? OMEGAMON XE is a suite of products that assists you i moitorig your maiframe ad distributed systems o a variety of platforms usig a variety of workstatios. It provides a way to moitor the availability ad performace of all the systems i your eterprise from oe or several desigated workstatios. It provides may useful reports you ca use to track treds ad uderstad ad troubleshoot system problems. You ca use OMEGAMON XE to establish your ow performace thresholds create situatios, which are coditios to moitor create ad sed commads to systems i your maaged eterprise by meas of the Take Actio feature. Take Actio eables you to, for istace, restart a process that is ot fuctioig properly or sed a message create comprehesive reports about system coditios moitor for alerts o the systems ad platforms you are maagig trace the causes leadig up to a alert defie your ow queries, usig the attributes provided by OMEGAMON Alert Maager for HP OpeView NNM, to moitor coditios of particular iterest to you Itroducig the OMEGAMON Alert Maager for HP OpeView NNM 19
OMEGAMON Alert Maager for HP OpeView NNM Eviromet Compoets of the eviromet The cliet-server-aget implemetatio icludes a cliet, that ca be a CadleNet Portal workstatio a Cadle Maagemet Workstatio (CMW ),used to maage work groups ad work lists, data items, ad maaged system lists a server, kow as the Cadle Maagemet Server (CMS ) a CadleNet Portal server that performs commo CadleNet Portal fuctios ad serves to lighte the CadleNet Portal cliet moitorig agets that collect ad distribute data to a CMS. The OMEGAMON Alert Maager for HP OpeView NNM is such a aget. A additioal feature package, OMEGAMON DE, is available with OMEGAMON XE. This feature package provides all the capability of OMEGAMON XE, plus additioal capabilities as described later i this chapter. What is CadleNet Portal? CadleNet Portal is the user iterface ito your OMEGAMON XE product set. It provides a view of your eterprise from which you ca drill dow to more closely examie compoets of your systems eviromet. Its applicatio widow cosists of a Navigator that shows all the systems i your eterprise where Cadle agets are istalled, ad a workspace that icludes table ad chart views of system ad applicatio coditios. CadleNet Portal rus situatios at regular itervals to check that your applicatios ad system resources are ruig, ad ruig well. A failed test causes evet idicators to appear i the Navigator. CadleNet Portal offers two modes of operatio: desktop ad browser. I desktop mode, the applicatio software is istalled o your system. I browser mode, the system admiistrator istalls the applicatio o the web server ad you start CadleNet Portal from your browser. I browser mode, the software is dowloaded to your system the first time you log o to CadleNet Portal, ad thereafter oly whe there are software updates. 20 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
OMEGAMON Alert Maager for HP OpeView NNM Eviromet What is the Cadle Maagemet Workstatio? Whe usig OMEGAMON Alert Maager for HP OpeView NNM, you use the Cadle Maagemet Workstatio (CMW) to maage work groups ad work lists, data items, ad maaged system lists. Further Iformatio about the CMW ad CadleNet Portal For further iformatio about CadleNet Portal, refer to the product s olie Help ad to Admiisterig OMEGAMON Products with CadleNet Portal. Further iformatio about usig the CMW for user admiistratio ca be foud i the Cadle Maagemet Workstatio Admiistrator s Guide as well as i the CMW olie Help. If you are a experieced CMW user, you should review the CadleNet Portal help topic called CMW Users. This topic addresses the similarities ad differeces of these user iterfaces, provides guidace about each iterface s fuctioality, ad a cross-referece listig that clarifies the products termiology. What is OMEGAMON DE? The OMEGAMON DE feature package for CadleNet Portal offers a dashboard view of your eterprise. This feature provides a sigle poit of cotrol from which you ca maage the resources your busiess-critical applicatios rely o, icludig a rage of operatig systems, servers, databases, maiframes, ad Web compoets. It eables you to pull together the data ad fuctioality built ito all the Cadle moitorig solutios, such as OMEGAMON Alert Maager for HP OpeView NNM. OMEGAMON DE provides all the capability of OMEGAMON XE, plus these additioal capabilities: Multiple applicatios ca be displayed i oe workspace I a sigle workspace, you ca build a table or chart with data from oe type of moitorig aget, ad aother table or chart with data from a differet aget. Withi that workspace, you ca show views from as may differet aget types as are icluded o that brach of the Navigator. Itroducig the OMEGAMON Alert Maager for HP OpeView NNM 21
OMEGAMON Alert Maager for HP OpeView NNM Eviromet You ca lik applicatio workspaces You ca defie a lik from a workspace associated with oe type of moitorig aget to a workspace associated with aother type of aget. You ca defie eterprise-specific Navigator views The Navigator physical view shows the hierarchy of your maaged eterprise by operatig platform ad type of Cadle aget. The Navigator busiess view shows the hierarchy of ay maaged objects defied through the CMW. You ca also defie Navigator views for ay logical groupig, such as a departmetal or site hierarchy. You ca defie a graphic view The graphic view eables you to retrieve ad display real-time moitorig data from Cadle agets. Usig the graphic view, you ca create a backgroud image or import oe, the place objects (Navigator items) o the image or have it doe automatically usig geographical coordiates. You ca zoom i ad you ca add such graphics as floor plas ad orgaizatio charts. You ca itegrate iformatio provided by Cadle s Uiversal Aget Cadle s Uiversal Aget is a aget you ca cofigure to moitor ay data you collect. It lets you itegrate data from virtually ay platform ad ay source, such as custom applicatios, databases, systems, ad subsystems. Your defied data providers are listed i the Navigator, ad default workspaces are automatically created. OMEGAMON DE Policy Maagemet adds automatio capabilities. The Workflow editor eables you to desig sets of automated system processes, called policies, to resolve system problems. A policy performs actios, schedules work to be performed by users, or automates maual tasks. Detailed iformatio about OMEGAMON DE is provided i the CadleNet Portal olie Help. The Workflow Editor If your product supports the use of the Workflow Editor, you ca fid iformatio about its use i CadleNet Portal Help ad Admiisterig OMEGAMON Products: CadleNet Portal. The Workflow Editor permits you to create ew policies or modify ay predefied policies for your product or 22 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
OMEGAMON Alert Maager for HP OpeView NNM Eviromet policies created usig the Cadle Maagemet Workstatio. Your OMEGAMON Alert Maager icludes support for emitter activity programs, which ca also be icluded i policies. Itroducig the OMEGAMON Alert Maager for HP OpeView NNM 23
Moitorig NNM Alerts Moitorig NNM Alerts Two methods for moitorig alerts OMEGAMON Alert Maager for HP OpeView NNM offers two methods for moitorig alert data forwarded to it: o-demad reports displayed i the product s workspace, as well as situatio-based alerts. Usig the OpeView Alerts workspace The HP OpeView NNM Alerts workspace displays o demad the most recet alerts received by NNM. About the HP OpeView NNM Alerts Workspace o page 28 provides istructios for usig the Alerts workspace ad describes its cotets. Uderstadig the Iformatio: A Sceario o page 37 offers a typical sceario for how you might view workspace data. Usig situatio-based alerts The alerts received by NNM ca rage from iformatioal to critical. Usig situatios eables you to moitor for evets that you cosider sigificat istead of siftig through all the alerts that NNM received. For example, you ca moitor alerts from a specific eterprise object or with a particular level of severity. You ca use ad modify the predefied situatios that Cadle provides or create your ow situatios usig Net_Alert attributes that let you uiquely idetify alerts ad messages. Predefied Solutios o page 63 describes the predefied situatios. Net_Alert Attributes o page 59 describes the attributes you ca use to create situatios. 24 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
A Typical Sceario A Typical Sceario Backgroud You are a system admiistrator for Global Fiacial (GF), a multiatioal compay with a highly decetralized, multiplatform computig eviromet. For may years, GF has relied o Cadle OMEGAMON products to maage the performace ad availability of its maiframe resources. I the last few years it has added several Cadle products for both maiframe ad distributed systems. May etwork admiistrators at GF, however, use NNM to moitor the compay s TCP/IP-based UNIX etworks. You would like to itegrate iformatio about etwork alerts with the system ad applicatio iformatio you moitor with Cadle products, so you have purchased ad istalled the OMEGAMON Alert Maager for HP OpeView NNM. Moitorig etwork availability Your staff i Europe is depedet o a frame relay lik coected via a router i New York for access to the corporate distributed database. You create the followig situatio to moitor NNM for ay critical SNMP traps received from the routers i Lodo, Paris, Hamburg, or New York: *IF ((Net_Alert.Evet_Origi *EQ NewYork.Corp.Com *OR Net_Alert.Evet_Origi *EQ Lodo.Itl.Com *OR Net_Alert.Evet_Origi *EQ Paris.Itl.Com *OR Net_Alert.Evet_Origi *EQ Hamburg.Itl.Com ) *AND (Net_Alert.Severity *GT warig)) Itroducig the OMEGAMON Alert Maager for HP OpeView NNM 25
A Typical Sceario You assig a etwork resources situatio to Warig state. The state chage is made visible to users via color ad special icos ad is easily visible i the CadleNet Portal Navigator. Now, ay etwork alert of a severity greater tha warig will cause a state chage that will be visible as they apply to a give system or systems displayed i the Navigator. For example, a Lik_Dow SNMP trap set to NNM from ay of the routers that the iteratioal orgaizatio depeds upo will cause a chage i state. 26 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
2 The HP OpeView NNM Workspace Itroductio This chapter describes the cotets of the HP OpeView NNM Alerts workspace. It also discusses how to access ad modify the cotets of the workspace ad provides a sceario illustratig how you might use the iformatio the workspace provides. Chapter Cotets About the HP OpeView NNM Alerts Workspace................... 28 Uderstadig Alert Maager-Provided Iformatio................. 29 Workig with HP OpeView NNM Iformatio.................... 30 Iside a Alerts Workspace.................................... 34 Uderstadig the Iformatio: A Sceario....................... 37 The HP OpeView NNM Workspace 27
About the HP OpeView NNM Alerts Workspace About the HP OpeView NNM Alerts Workspace Overview The HP OpeView NNM Alerts workspace eables you to use CadleNet Portal to moitor alerts geerated by HP OpeView NNM. The workspace icludes iformatio such as: the category ad severity of the alert the system o which the reported evet occurred the time at which the alert was received Usig the HP OpeView NNM Alerts workspace SNMP alerts ca be geerated for a umber of etwork ad system resources. Poor performace or uavailability of ay oe of these resources ca impact your missio-critical, distributed applicatios. By usig OMEGAMON Alert Maager for HP OpeView NNM to moitor alerts through CadleNet Portal s HP OpeView NNM Alerts workspace, you ca miimize that impact. You ca easily itegrate the SNMP alert iformatio with the systems maagemet ad applicatio availability iformatio you receive from Cadle moitorig products. You ca use the HP OpeView NNM Alerts workspace to: review the overall performace of systems ad etworks you maage with NNM spot potetial or curret trouble spots evaluate iformatio for capacity plaig idetify ad aticipate times of peak usage determie which coditios you wat to moitor as situatios 28 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Uderstadig Alert Maager-Provided Iformatio Uderstadig Alert Maager-Provided Iformatio Overview I this uit, you lear about the iformatio OMEGAMON Alert Maager for HP OpeView NNM provides. Whe usig CadleNet Portal to view iformatio, the iformatio is preseted i a workspace i the form of tabular colums called table views. Table views are oe of the types of views that you ca see i a workspace. Iformatio may also be displayed i the workspace as charts, graphs, or other formats you ca specify. The HP OpeView NNM Workspace 29
Workig with HP OpeView NNM Iformatio Workig with HP OpeView NNM Iformatio What is a workspace? A workspace is the workig area of the CadleNet Portal applicatio widow. At the left of the workspace is a Navigator that permits you to select the workspace you wat to display. As part of the applicatio widow, the right side of the status bar shows the CadleNet Portal server ame ad port umber to which the displayed iformatio applies, as well as the ID of the curret user. As you select items i the Navigator, the workspace presets views pertiet to your selectio. Each workspace has at least oe view. Every workspace has a set of properties associated with it. You ca customize the workspace by workig i the Properties editor to chage the style ad cotet of each view. Aother way to customize the workspace is to chage the type of view or to add views to the workspace. Be aware that the chages you make to the workspace are lost whe you switch to aother workspace uless you save them first. Formats for OMEGAMON Alert Maager for HP OpeView NNM iformatio Iformatio i a workspace ca be preseted to you i ay of the views below: Table view Pie chart view Bar chart view Plot chart view Needle gauge view Thermometer gauge view Notepad view 30 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Workig with HP OpeView NNM Iformatio Evet cosole view, that shows the status of the situatios associated with the system. Take Actio view, that is used to sed a commad to the system. Termial view, that eables you to start a 3270 or 5250 work sessio. Browser view, that permits you to ope a browser to see HTML pages ad Web sites. Associatig workspaces with attributes There is a direct relatioship betwee attributes ad views, i that iformatio preseted i a view, such as a table view or chart, always shows data from a sigle attribute group. Colum ames i a table view typically correspod to attributes havig the same ame. Each CadleNet Portal workspace displays real-time iformatio for may of the attributes. The iformatio is available to you, idepedet of whether you are usig OMEGAMON Alert Maager for HP OpeView NNM to moitor situatios. For more iformatio Cotiue readig to lear how to maipulate iformatio preseted to you by CadleNet Portal. For descriptios of the idividual workspaces, see Iside a Alerts Workspace o page 34. Usig OMEGAMON Alert Maager for HP OpeView NNM iformatio You ca view iformatio about each maaged system that you are moitorig. Use this iformatio to moitor the performace of each maaged system, helpig you to idetify system bottleecks ad evaluate tuig decisios select the most effective threshold values for situatios you create review status iformatio whe a chage i the state of a give resource occurs; such as from OK to Warig or Warig to Critical The HP OpeView NNM Workspace 31
Workig with HP OpeView NNM Iformatio Defiig workspace properties Every workspace has a set of properties associated with it. You ca customize the workspace by workig i the Properties editor to chage the style ad cotet of each view. Chages you make to workspace properties, such as addig or editig a view are oly temporary. They will be lost whe you exit CadleNet Portal uless you save the workspace. The properties of a workspace may be some or all of the followig Query Filters Thresholds Cofiguratio Style Specify what data should go i the chart or table Refie the view by filterig out uwated data from the chart or table Establish threshold values ad color idicators for a table view Specify the script to ru or the coectio to make wheever you ope the termial view Chage the behavior ad appearace of the view Ivestigatig a evet Whe the coditios of a situatio have bee met, the situatio evaluates True, causig a evet idicator to appear i the Navigator. You ca ivestigate the evet by opeig its workspace. The evet workspace shows two table views, oe with the values of the attributes whe the situatio evaluated True, ad the other with the attributes curret values. The evet workspace ca also display a text view with ay expert advice writte by the situatio's author, ad the Take Actio view so you ca sed a commad to the applicatio started o that system. Addig a workspace to your favorites Whe usig CadleNet Portal i browser mode, you ca start it from ay workstatio by eterig the URL for the web server where the browser mode cliet is istalled. Each CadleNet Portal workspace also has a URL so that you ca save the workspace to your Favorites list or specify it as your home page. 32 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Workig with HP OpeView NNM Iformatio Filterig iformatio To maually set up filterig for a give table view, place the cursor o the table view, press the right mouse butto, ad select Properties. From the displayed dialog, select the Filters tab. Here you ca select the colums to display as well as set up the criteria for which rows to display. To save your filterig specificatios, you must save the workspace before exitig. Sortig Iformatio Sortig is hadled by simply clickig o a colum headig. Click oce ad the report will be sorted i ascedig order. Click a secod time to resort the report ito descedig order. A third click returs you to the report s default sort. The HP OpeView NNM Workspace 33
Iside a Alerts Workspace Iside a Alerts Workspace Overview The HP OpeView NNM Alerts workspace cotais a table view that presets data i tabular form. Each colum represets a geeral alert characteristic. Each row represets a alert that HP OpeView NNM received. Withi each row, the fields represet the values for each alert for a particular characteristic. Colums ad their descriptios The followig table describes the data i each colum of the HP OpeView NNM Alerts table view. Table 1. Evet Categories ad Descriptios Colum Name Alert Category Descriptio The category of the etwork alert. The meaigs for the values are give below. Value Meaig Threshold Exceeded Network Error Programmed threshold reached Network operatio failed, capacity exhausted, etc. Status Evet Status reportig, ode olie/offlie, etc. Node Cofiguratio Chaged Node iterface added, address chaged, etc. Applicatio Evets Iformatio Log Udetermied Maager applicatio evets, subaget alerts Iformatioal, such as etries for loggig Cause of evet caot be idetified 34 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Iside a Alerts Workspace Table 1. Evet Categories ad Descriptios (cotiued) Colum Name Alert Descriptio Alert Evet ID Eterprise Name Eterprise Object ID Evet Origi Logged Time MIB Name Descriptio The descriptio or idetificatio of a detected moitorig evet. The ame of the moitored evet. This ame may be customized o a particular etwork maagemet applicatio. The idetifier, i textual format, of the eterprise object that emitted the trap. The field displays oly as much of the textual ame as the etwork maager surfaces. It returs ay uresolved portio i dot decimal format. If the Eterprise ame is loger tha 64 characters, oly the last 64 characters are displayed. The ame is trucated from the left to preserve uique iformatio. The idetifier, i dot decimal format, of the eterprise object that emitted the trap. The Iteret Protocol (IP) address of the device or maaged system that geerated the evet. You ca moitor all alerts that origiate from a troubled maaged system or a critical etwork resource such as a gateway ode or a router. The time at which the alert occurred. All times are local time at the maaged system o which you istalled the alert adapter A abbreviated ame for the eterprise object ID. This ame may be customized o a particular etwork maagemet applicatio. The HP OpeView NNM Workspace 35
Iside a Alerts Workspace Table 1. Evet Categories ad Descriptios (cotiued) Colum Name Severity SNMP Trap Values Descriptio The severity level of the alert. Severity is assiged by the admiistrator of the etwork maagemet applicatio. The possible values are: Cleared Udetermied Warig Mior Error Major Critical The type of SNMP trap. The possible values are: Cold Start Warm Start Lik Dow Lik Up Autheticatio Failure Neighbor Loss Local Trap (Eterprise-specific) The text of a message or SNMP trap. The iformatio retured varies from applicatio to applicatio. It may iclude predefied MIB variable values. This is report-oly iformatio. You caot use the data i this colum for creatig situatios. 36 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Uderstadig the Iformatio: A Sceario Uderstadig the Iformatio: A Sceario Backgroud You are a system admiistrator for Global Fiacial. You use Cadle Commad Ceter products to maage your maiframe ad distributed systems data. However, Global Fiacial moitors most of its TCP/IP-based etworks with HP OpeView NNM. You have purchased OMEGAMON Alert Maager for HP OpeView NNM so that you ca itegrate etwork data with your maiframe ad distributed systems data. I the followig sceario, you review HP OpeView NNM Alerts data to lear what type of iformatio is beig received ad to decide what situatios you wat to moitor. Viewig report data You log o to CadleNet Portal ad select OMEGAMON Alert Maager for HP OpeView NNM from the Navigator tree. The HP OpeView NNM Alerts workspace displays, with a table view showig recet alerts. To fid out more about the alerts i the table view, you scroll to the right so you ca check the descriptios of the alerts, ad the you check Evet Origi to see which system the evets occurred o. You check the Eterprise ame to fid out which devices actually caused the alerts. Fially, you ca prit the cotets of the workspace ad save it for compariso with later iformatio. The HP OpeView NNM Workspace 37
Uderstadig the Iformatio: A Sceario 38 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
3 Sedig CCC Evet Data to HP OpeView NNM Itroductio The emitter feature of Cadle Commad Ceter s Alert Adapter for HP OpeView NNM is ot yet available for use whe usig the OMEGAMON Alert Maager for HP OpeView NNM ad the CadleNet Portal user iterface. To use this feature, you must use Cadle Commad Ceter s Cadle Maagemet Workstatio (CMW) to create the policies that emit evet data to the HP OpeView NNM Eterprise Cosole. This chapter describes the use of CMW ad the emitter feature. It also provides a typical sceario that illustrates how you might use the emitter feature. Chapter Cotets Specifyig what Evet Data to Emit............................. 40 Creatig a Policy Usig the OpeView_Evet Activity................ 42 Sedig MQSeries Data to OpeView: A Typical Sceario............ 49 Sedig CCC Evet Data to HP OpeView NNM 39
Specifyig what Evet Data to Emit Specifyig what Evet Data to Emit Overview You specify what evet data you wat to emit by creatig policies that cotai the situatio or situatios you wat to moitor ad the OpeView_Evet activity program. Whe the coditios described i the situatios become true, the CMW automatically emits the data you specify to OpeView. A remider about required authority You must have Chage Policy authority to create policies i the Policy Editor. If you have Create User authority, by default you have Chage Policy authority. Oly a CMW admiistrator or someoe with Create User authority ca grat user authority. Refer to the Cadle Commad Ceter Admiistrator s Guide for istructios o assigig authority to users. Accessig the Policy editor You access the Policy editor from the Policies folder i the Admiistratio folder. Follow the steps below to access the Policy editor. 1. I the CMW Mai widow, double-click the Admiistratio folder. 2. I the Admiistratio widow, double-click the Policies folder. The Policies widow opes. 40 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Specifyig what Evet Data to Emit Sedig CCC Evet Data to HP OpeView NNM 41
Creatig a Policy Usig the OpeView_Evet Activity Creatig a Policy Usig the OpeView_Evet Activity Overview The followig procedure tells you how to create a simple policy that emits evet data to HP OpeView NNM. For istructios o creatig more complex policies, refer to the Cadle Commad Ceter Admiistrator s Guide. Procedure to create a policy To create a policy: 1. I the Policies widow, select Create New... from the Edit meu. The Policies - Create New widow appears. 2. I the Policies - Create New widow: a. For Object Name, type a ame for the policy. b. For Descriptio, type a descriptio of the policy. c. For Type of System to Maage, select the appropriate type of maaged system for the situatio you ited to moitor or select All Maaged Systems. (Sice the example policy uses a MQSeries situatio, the MQ maaged system type is selected i this example.) d. Click Create. The Policy editor appears. 42 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Creatig a Policy Usig the OpeView_Evet Activity Sedig CCC Evet Data to HP OpeView NNM 43
Creatig a Policy Usig the OpeView_Evet Activity 3. Select the Wait for Situatio Evet object from the toolbar, the move the cursor oto the work area ad click to place the object. (If the Correlate Policies by Platform box is checked o the Policies - Create New widow, this step is doe automatically.) The Select a Situatio widow appears. 4. Select or create the situatio from which you wat to geerate a OpeView Alert, the click OK. 5. Select the Activity Program object from the toolbar, the move the cursor to the right of the situatio object o the work area ad click to place the activity object. The Select Activity Program widow appears. 44 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Creatig a Policy Usig the OpeView_Evet Activity 6. Select OpeView_Evet ad click OK. The Program Parameters widow appears. Sedig CCC Evet Data to HP OpeView NNM 45
Creatig a Policy Usig the OpeView_Evet Activity 7. Complete the Program Parameters widow as follows: a. Select Maaged System, the i the Value drop-dow meu select the maaged system o which the emitter aget to which you wat to sed evet data is istalled ad click OK. If you wat to sed the same situatio to two differet HP OpeView NNM cosoles, you must create a separate policy for each oe. b. Select Operatio Mode, the from the Value drop-dow meu select either Take_actio_oce or Take_actio_o_each_item. c. Select OpeView_Severity, the from the Value drop-dow meu select the severity you wat to assig to the evet. d. Select Attributes. Whe the Attributes widow appears, select the attributes whose values you wat forwarded to OpeView from the Available Attributes list, the click <<ADD to add them to the Selected Attributes list. You ca choose up to 10 attributes. e. Click OK to close the Attributes widow. f. Click OK to close the Program Parameters widow ad save the settigs. 8. Select the Coector object, click o the situatio, the drag the coector to the activity object. Whe you release the mouse butto, the Select a Ed Code widow appears. 9. Select the appropriate ed code, the click OK. Your policy should look somethig like the policy show i the followig graphic: 46 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Creatig a Policy Usig the OpeView_Evet Activity. 10. Distribute the policy to the maaged systems you wat to moitor: a. Select Ope as Settigs from the Policy meu. b. If ecessary, select the Distributio tab. c. I Available lists, select the maaged systems from which you wat the evet data forwarded is ruig. Note: If the Available list box is empty, or a particular maaged system does ot appear, the agets are ot at CCC 98 level. d. Click <<ADD. e. Click OK to save the settig ad close the otebook. Sedig CCC Evet Data to HP OpeView NNM 47
Creatig a Policy Usig the OpeView_Evet Activity Savig the policy To save the ewly created policy: 1. Double-click o the system meu ico i the upper left corer of the Policy editor to close the widow. A prompt appears askig if you wat to save the policy. 2. Click Yes. A prompt appears askig if you wat to restart the policy o all maaged systems. 3. Click Yes. The Policy editor closes ad the Policies widow reappears. 48 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Sedig MQSeries Data to OpeView: A Typical Sceario Sedig MQSeries Data to OpeView: A Typical Sceario Overview This sceario illustrates oe of the may ways i which you might use the emitter aget for HP OpeView NNM. Backgroud Your compay has recetly purchased Cadle s Cadle Commad Ceter for MQSeries to collect ad aalyze message queue data o both maiframe ad distributed systems. The etwork admiistrators i your compay would like to access the MQSeries data o HP OpeView NNM. To achieve this, the compay has purchased the Cadle Comad Ceter Alert Adapter for HP OpeView NNM. The emitter feature of the alert adapter eables the compay to sed data, icludig MQSeries data, to all their istaces of HP OpeView NNM. You are the CCC system admiistrator resposible for creatig the etries that will sed the MQSeries iformatio to HP OpeView NNM. MQSeries situatios Oe of the situatios that the compay moitors with the CCC for MQSERIES is MQSeries_CRITICAL. This situatio actually comprises several product-provided situatio that moitor critical coditios: MQSERIES_Chaels_Idoubt MQSERIES_Chael_Stopped MQSERIES_Dead_Letter MQSERIES_Queue_Depth_High MQSERIES_Queue_Full MQSERIES_Queue_Server_It_High Sedig CCC Evet Data to HP OpeView NNM 49
Sedig MQSeries Data to OpeView: A Typical Sceario Creatig the emitter policy The etwork admiistrators wat to be otified wheever MQSeries_CRITICAL becomes True o ay MQSeries ode. So you create the followig policy: This policy tells the CMS to sed a alert to the HP OpeView NNM emitter aget istalled o the specified system wheever the status of a MQSeries_Critical situatio chages to True. From there, the emitter will sed the iformatio as a SNMP trap to HP OpeView NNM. Viewig the alert O the maagemet cosole, the etwork admiistrators receive otificatio of a Cadle evet. They use the evet browser to view the message, which icludes the ame of the situatio that tripped, the time at which the evet occurred, the maaged system o which the evet occurred, the situatio predicate, ad the related attributes ad their values. 50 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
4 Displayig CCC Evets o HP OpeView NNM Itroductio The emitter feature of the Cadle Commad Ceter Alert Adapter for HP OpeView NNM is ot yet available for use whe usig the OMEGAMON Alert Maager for HP OpeView NNM with the CadleNet Portal user iterface. To use this feature, you must use Cadle Commad Ceter s Cadle Maagemet Workstatio (CMW). This chapter gives the procedure for cofigurig HP OpeView NNM to iterpret ad display the iformatio it receives from the emitter aget of the Alert Adapter for HP OpeView NNM. It also discusses how to access ad view the iformatio o the HP OpeView NNM cosole. This chapter assumes that you have istalled ad started the emitter aget ad created policies for the situatios you wat the Cadle Maagemet Server (CMS) to forward to HP OpeView NNM. Chapter Cotets Cofigurig HP OpeView.................................... 52 Viewig CCC Alerts o HP OpeView NNM...................... 54 Displayig CCC Evets o HP OpeView NNM 51
Cofigurig HP OpeView Cofigurig HP OpeView Overview After you create policies to sed Cadle evet iformatio to the CCC Alert Adapter for HP OpeView NNM emitter aget, you eed to cofigure HP OpeView NNM so that it ca iterpret the iformatio ad preset it i a easily readable format. The cofiguratio process Cadle provides a script, kvi_ovcofig to cofigure evet iformatio o HP OpeView NNM. Cofigurig the iformatio ivolves: loadig ad compilig the Cadle Maaged Iformatio Bases Cadle supplies three Maaged Iformatio Bases (MIBs) to defie the iformatio forwarded to the emitter aget about Cadle Commad Ceter evets. You load ad compile these MIBs so that HP OpeView NNM ca display the eterprise object IDs i SNMP traps i textual form istead of dot-decimal form. specifyig how HP OpeView NNM displays variable iformatio You specify how HP OpeView NNM should display evet iformatio that you ca read it more easily. For example, you ca specify a category ad descriptio for the evet. You ca also idicate how HP OpeView NNM should parse the SNMP protocol data uit (PDU) variable bidigs. You cofigure HP OpeView NNM usig the kvi_ovcofig script. About the kvi_ovcofig script The kvi_ovcofig script rus the followig commads: xmloadmib loads the Cadle MIBs xmevets cofigures the HP OpeView NNM trapd.cof file. 52 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Cofigurig HP OpeView Ruig kvi_ovcofig To ru kvi_ovcofig script, complete the followig steps. 1. Log o to the HP-UX system where you istalled the emitter aget ad HP OpeView NNM. 2. Chage to the mibs directory: cd cadle/arch/cma/vi/mibs where cadle is the full pathame of the Cadle product subdirectory ad arch is hp_10 if the curret platform is HP-UX 10.x. 3. To ru the script, type:./kvi_ovcofig Result: You loaded the Cadle MIBs ad cofigured the HP OpeView NNM trapd.cof file to receive ad display Cadle evet iformatio. Displayig CCC Evets o HP OpeView NNM 53
Viewig CCC Alerts o HP OpeView NNM Viewig CCC Alerts o HP OpeView NNM Overview This sectio describes how to access ad read the alerts that the CMS seds to HP OpeView NNM. Accessig CCC alerts You view CCC SNMP traps usig the HP OpeView NNM All Evets Browser widow. To access the Browser, from Evet Catagories select Applicatio Alert Evet or All Evet. Readig the alert iformatio You see a set of variable bidigs i the format: [#] eterprise ame (ASN.1 type): value The values for the first three etries idicate: the ame of the situatio that raised the evet the ame of the maaged system o which the evet occurred the time at which the evet occurred, i 16-character format (YYMMDDHHMMSS) The first three etries are followed by a triplet of etries for each predicate of the situatio. The first etry i each triplet represets the situatio predicate, the secod etry represets the severity of the evet, ad the third represets the maaged system o which the evet occurred. The fourth etry represets the result row of the situatio (usually the values of the attributes specified i the Program Parameters widow whe the emitter policy was created). Note that whe the status of a situatio chages from True to False, o values are emitted for the Threshold-Etry variable bidigs. 54 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Viewig CCC Alerts o HP OpeView NNM Example of predicate triplet The followig is a example of situatio-related variable bidigs. [1] tsitstsh-currstat-row.sitcurrstat-predicates (OctetStrig): Local_Time.Secods > 30 [2] tsitstsh-currstat-table.tsitstsh-currstat-row.6 (OctetStrig): CRITICAL [3] tsitstsh-currstat-row.sitcurrstat-originode (OctetStrig): juo.cadle.com [4] results-table.reresult-row.results-dtat (OctetStrig): Local_Time.Secods=59;Local_Time.Moth_of_Year=05; Local_Time.Miutes=03;Local_Time.Hours=15; Local_Time.Day_of_Week=06;Local_Time.Dayof_Moth=29 Idetical traps You may otice what appear to be idetical traps. These traps actually represet discrete evets geerated by the same situatio o the maaged system durig a sigle moitor iterval. For example, a situatio moitorig at a five-miute iterval might have seve rows of data (discrete evets) that satisfy the situatio thresholds. This would result i seve idetical SNMP traps, which might eve have the same timestamp. Displayig CCC Evets o HP OpeView NNM 55
Viewig CCC Alerts o HP OpeView NNM 56 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Appedixes 57
58 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
A Net_Alert Attributes Appedix Overview This appedix cotais the defiitios ad values for the Net_Alert attributes provided for the OMEGAMON Alert Maager for HP OpeView NNM. Appedix Cotets About Attributes............................................ 60 Attributes i the Net_Alert Group............................... 62 Net_Alert Attributes 59
About Attributes About Attributes Overview of attributes A Net_Alert attribute is a characteristic of a alert, or trap, such as category or severity. You use attributes to create situatios that moitor specific alerts or types of alerts. About attribute groups Attributes desigatig fuctioally similar characteristics belog to the same attribute group. The attributes for the OMEGAMON Alert Maager for HP OpeView NNM comprise oly oe group, the Net_Alert group. Attribute format You specify attributes usig the followig format: Usig attributes Group_Name.Attribute_Name You use attributes to create situatios that defie rules for moitorig alerts. For example, you ca create situatios that moitor for alerts origiatig from a specific etwork device or alerts with a specific severity. Whe the values for attributes of alerts relayed to a Cadle Maagemet Server match the values you specify i situatios, the maaged objects associated with the situatios chage appearace, alertig you to problems. 60 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
About Attributes Attributes ad workspaces A table view withi a workspace geerally correspods to a group of attributes; the colums of the table view geerally correspod to the attributes available for the creatio of situatios. I the case of the SNMP Alerts report, 9 of the 11 colums are available as attributes. Two additioal attributes are available that do ot appear i the Alerts report: Net_Alert.Frequecy_Period Net_Alert.Frequecy_Threshold Net_Alert Attributes 61
Attributes i the Net_Alert Group Attributes i the Net_Alert Group Overview of Net_Alert attributes group Descriptios of the Net_Alert attributes, their values, ad use are foud i the olie help for OMEGAMON Alert Maager for HP OpeView NNM. Workig with Net_Alert attributes Net_Alert attributes eable you to create situatios that idetify particular alerts or types of alerts you wat to be otified about. You ca idetify most etwork evets by a sigle attribute or by a combiatio of alert attributes. For maximum performace, your defiitios should be specific. For example, if you wat iformatio about the alert RMON_RISE_ALARM from the RMON MIB, you might defie the followig situatio: (*VALUE Net_Alert.MIB_Name *EQ rmo) *AND (*VALUE Net_Alert.Evet_ID *EQ RMON_Rise_Alarm) Alert maagers moitor evets as they occur rather tha pollig for them at itervals, so you do ot set a moitor iterval for situatios you create with Net_Alert attributes. Resettig Net_Alert situatios Because alert maager evets are "pure" rather tha polled, they are ot reset automatically. You must either reset them maually or use the UNTIL predicate i the situatio to defie the coditios uder which they are to be reset. 62 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
B Predefied Solutios Appedix Overview This appedix cotais iformatio about the predefied situatios ad the template provided with the OMEGAMON Alert Maager for HP OpeView NNM. Appedix Cotets Itroductio to Situatios..................................... 64 Predefied Situatios ad Their Descriptios...................... 66 Predefied Solutios 63
Itroductio to Situatios Itroductio to Situatios What is a situatio? A situatio is a logical expressio ivolvig oe or more system coditios. Situatios are used to moitor the coditio of systems i your etwork. You ca maage situatios from CadleNet Portal by usig the Situatio editor. What is a predefied situatio? The Cadle agets you use to moitor your system eviromet are shipped with a set of predefied situatios that you ca use as-is or modify to meet your requiremets. Predefied situatios coitai attributes that check for system coditios commo to may eterprises. Usig predefied situatios ca improve the speed with which you ca begi usig the product ame. You ca examie ad, if ecessary, chage the coditios or values beig moitored by a predefied situatio to those best suited to your eterprise. Note: Cadle suggests that, if you choose to modify a predefied situatio, you first make a copy to esure fallback if ecessary. Usig Situatios You maage situatios from CadleNet Portal usig the Situatio editor. Usig the Situatio editor you ca create a situatio save a situatio display a situatio edit a situatio start, stop, or delete a situatio ivestigate the evet workspace for a situatio Whe you ope the Situatio editor, its left frame iitially lists the situatios associated with the Navigator item you selected. Whe you click a situatio ame or create a ew situatio, the right frame of the Situatio editor opes 64 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Itroductio to Situatios to provide you with the followig iformatio about the situatio or to let you further defie that situatio: Coditio Distributio Expert Advice Actio Util See, add to, ad edit the coditio beig tested See the systems to which the situatio is assiged ad assig the situatio to systems Write commets or istructios to be read i the evet workspace Specify a commad to be set to the system. You ca also eter take actio commads by addig a take actio view to a workspace, selectig Take Actio from the popup meu for a item i the Navigator s physical view, or creatig take actio commads ad savig them for later use. Reset a true situatio whe aother situatio becomes true or a specified time iterval elapses Further iformatio For the most curret iformatio about situatios, refer to the olie Help provided with CadleNet Portal. Predefied Solutios 65
Predefied Situatios ad Their Descriptios Predefied Situatios ad Their Descriptios The table presets the descriptios, activate at startup status, ad defiitios for each product-provided situatio. It also idicates the state to which the situatio is assiged. TABLE 2. SNMP alert maagers predefied situatios Name Activate at Startup Descriptio, Logic, ad Values HP_OpeView_AutheFail_Alerts Yes Checks for uauthorized or icorrect SNMP requests. This situatio is assiged to the Warig state. (*VALUE Net_Alert.SNMP_Trap *EQ 4) *AND (*VALUE Net_Alert.Frequecy_Threshold *GE 3) *AND (*VALUE Frequecy_Period *LE 60) HP_OpeView_HighSev_Alerts Yes Moitors all major ad critical alerts. This situatio is assiged to the Critical state. *VALUE Net_Alerts.Severity *GE 4 HP_OpeView_LikStat_Alerts No Moitors the status of ode liks (up or dow). This situatio is assiged to the Critical state. (*VALUE Net_Alert.SNMP_Trap *EQ 2) *OR (*VALUE Net_Alert.SNMP_Trap *EQ 3) HP_OpeView_Error_Alerts Yes Checks for alerts of the category "etwork error". This situatio is assiged to the Critical state. *VALUE Net_Alert.Category *EQ 2 HP_OpeView_LowSev_Alerts No Moitors low severity etwork alerts. This situatio is assiged to the Warig state. *VALUE Net_Alert.Severity *LT 4 HP_OpeView_Cisco_Alerts No Checks for all Cisco alerts. This situatio is assiged to the Critical state. *VALUE Net_Alert.MIB_Name *EQ cisco 66 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
C Guide to Cadle Customer Support Itroductio Cadle Corporatio is committed to producig top-quality software products ad services. To assist you with makig effective use of our products i your busiess eviromet, Cadle is also committed to providig easy-to-use, resposive customer support. Precisio, speed, availability, predictability these terms describe our products ad Customer Support services. Icluded i this Guide to Cadle Customer Support is iformatio about the followig: Base Maiteace Pla...................................... 68 Telephoe Support esupport Descriptio of Severity Levels Service-level objectives Recordig ad moitorig calls for quality purposes Customer Support Escalatios Above ad Beyod Ehaced Support Services................................... 72 Assiged Support Ceter Represetative (ASCR) Maiteace Assessmet Services (MAS) Multi-Services Maager (MSM) Customer Support Cotact Iformatio.......................... 74 Lik to Worldwide Support Telephoe ad E-mail iformatio Guide to Cadle Customer Support 67
Base Maiteace Pla Base Maiteace Pla Overview Cadle offers a comprehesive Base Maiteace Pla to esure that you realize the greatest value possible from your Cadle software ivestmets. We have more tha 200 techicias providig support worldwide, committed to beig resposive ad to providig expediet resolutios to support requests. Techicias are available worldwide at all times durig the local busiess day. I the evet of a after-hours or weeked emergecy, our computerized call maagemet ad forwardig system will esure that a techicia respods to Severity Oe situatios withi oe hour. For customers outside of North America, after-hours ad weeked support is provided i Eglish laguage oly by Cadle Customer Support techicias located i the Uited States. Telephoe support Cadle provides cosistetly reliable levels of service thaks to our worldwide support etwork of dedicated experts traied for specific products ad operatig systems. You will always work with a professioal who truly uderstads your problem. We use a olie iteractive problem maagemet system to log ad track all customer-reported support requests. We give your support request immediate attetio by routig the issue to the appropriate techical resource, regardless of geographic locatio. Level 0 Support is where your call to Cadle Customer Support is first hadled. Your support request is recorded i our problem maagemet system, the trasferred to the appropriate Level 1 support team. We provide Level 0 maual iteractio with our customers because we support more tha 170 products. We feel our customers would prefer persoal iteractio to a complex VRU or IVR selectio meu. Level 1 Support is the service provided for iitial support requests. Our Level 1 team offers problem determiatio assistace, problem aalysis, problem resolutios, istallatio assistace, ad prevetative ad corrective service iformatio. They also provide product usage assistace. 68 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Base Maiteace Pla Level 2 Support is egaged if Level 1 caot provide a resolutio to your problem. Our Level 2 techicias are equipped to aalyze ad reproduce errors or to determie that a error is ot reproducible. Problems that caot be resolved by Level 2 are escalated to Cadle s Level 3 R&D support team. Level 3 Support is egaged if a problem is idetified i Cadle product code. At Level 3, efforts are made to provide error correctio, circumvetio or otificatio that a correctio or circumvetio is ot available. Level 3 support provides available maiteace modificatios ad maiteace delivery to correct appropriate documetatio or product code errors. esupport I order to facilitate the support process, Cadle also provides esupport, a electroic full-service iformatio ad customer support facility, via the World Wide Web at www.cadle.com/support/. esupport allows you to ope a ew service request ad update existig service requests, as well as update iformatio i your customer profile. New ad updated service requests are queued to a support techicia for immediate actio. Ad we ca respod to your request electroically or by telephoe it is your choice. esupport also cotais a cotiually expadig kowledge base that customers ca tap ito at ay time for self-service access to product ad maiteace iformatio. The Cadle Web Site ad esupport ca be accessed 24 hours a day, 7 days a week by usig your authorized Cadle user ID ad password. Descriptio of Cadle severity levels Resposes to customer-reported product issues ad usage questios are prioritized withi Cadle accordig to Severity Code assigmet. Customers set their ow Severity Levels whe cotactig a support ceter. This esures that we respod accordig to your idividual busiess requiremets. Severity 1 Crisis Severity 2 High A crisis affects your ability to coduct busiess, ad o procedural workaroud exists. The system or applicatio may be dow. A high-impact problem idicates sigificat busiess effect to you. The program is usable but severely limited. Guide to Cadle Customer Support 69
Base Maiteace Pla Severity 3 Moderate Severity 4 Low Severity 5 Ehacemet Request A moderate-impact problem ivolves partial, o-critical fuctioality loss or a reasoable workaroud to the problem. A fix may be provided i a future release. A low-impact problem is a how-to or a advisory questio. This is a request for software or documetatio ehacemet. Our busiess uits review all requests for possible icorporatio ito a future release of the product. Cadle has established the followig service-level objectives: Call Status First Call Time to Aswer Level 1 Respose (Normal Busiess Hours) Level 2 Respose (Normal Busiess Hours) Scheduled follow-up (status update) Severity 1 Goal 90% withi 5 miutes Warm Trasfer Hourly or as agreed Severity 2 Goal 90% withi two hours Daily or as agreed Severity 3 Goal Severity 4 Goal 90% withi oe miute 90% withi oe hour 90% withi eight hours Weekly or as agreed Severity 5 Goal Notificatio is made whe a ehacemet is icorporated ito a geerally available product. Notificatio is made whe a fix is icorporated ito a geerally available product. The above iformatio is for guidelie purposes oly. Cadle does ot guaratee or warrat the above service levels. This iformatio is valid as of October 1999 ad is subject to chage without prior otice. 70 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Base Maiteace Pla Recordig ad Moitorig Calls for Quality Purposes Cadle is committed to customer satisfactio. To esure that our customers receive high levels of service, quality ad professioalism, we ll moitor ad possibly record icomig ad outgoig Customer Support calls. The iformatio gleaed from these calls will help us serve you better. If you prefer that your telephoe call with Cadle Customer Support i North America ot be moitored or recorded, please advise the represetative whe you call us at (800) 328-1811 or (310) 535-3636. Customer Support Escalatios Cadle Customer Support is committed to achievig high satisfactio ratigs from our customers. However, we realize that you may occasioally have support issues that eed to be escalated to Cadle maagemet. I those istaces, we offer the followig simple escalatio procedure: If you experiece dissatisfactio with Cadle Customer Support at ay time, please escalate your cocer by callig the Cadle support locatio closest to you. Ask to speak to a Customer Support maager. Durig stadard busiess hours, a Customer Support maager will be available to talk with you or will retur your call. If you elect to hold for a maager, you will be coected with someoe as soo as possible. If you wish a retur call, please tell the Cadle represetative coordiatig your call whe you will be available. After cotactig you, the Customer Support maager will develop a actio pla to resolve your issue. All escalatios or complaits received about support issues are logged ad tracked to esure resposiveess ad closure. Above ad Beyod What differetiates Cadle s support services from our competitors? We go the extra mile by offerig the followig as part of our Base Maiteace Pla: Ulimited multi-laguage defect, istallatio ad operatios support esupport usig the World Wide Web Regularly scheduled product updates ad maiteace provided at o additioal charge Over 200 specialized techicias providig expert support for your Cadle products Guide to Cadle Customer Support 71
Ehaced Support Services Ehaced Support Services Overview Our Base Maiteace Pla provides a high level of software support i a packaged offerig. However, i additio to this pla, we have additioal fee-based support services to meet uique customer eeds. The followig are some examples of our added-value support services: Assiged Support Ceter Represetative Services (ASCR) A assiged focal poit for maagig support escalatio eeds Proactive otificatio of available software fixes Proactive otificatio of product versio updates Weekly coferece calls with your ASCR to review active problem records Mothly performace reviews of Cadle Customer Support service levels Optioal o-site visits (extra charges may apply) Maiteace Assessmet Service (MAS) O-site assessmet services Advice about product maiteace ad implemetatio Traiig your staff to develop efficiet ad focused procedures to reduce overall cost of owership of your Cadle software products Aalysis of your Cadle product eviromet: versios, updates, code correctio history, icidet history ad product cofiguratios Reviews to esure that purchased Cadle products ad solutios are used effectively Multi-Services Maager (MSM) Multi-Services Maager provides highly valued services to customers requirig o-site full time expertise to complemet their techical resources. Dedicated o-site Cadle resource (6 moths or oe year) at your site to help esure maximum use ad effectiveess of your Cadle products Liaiso for all Cadle product support activities, coordiatio ad assistace with implemetatio of all product updates ad maiteace releases 72 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Ehaced Support Services Works with your staff to uderstad busiess eeds ad systems requiremets Possesses techical ad systems maagemet skills to ehace your staff s kowledge ad expertise Other projects as defied i Statemet of Work for MSM services Guide to Cadle Customer Support 73
Customer Support Cotact Iformatio Customer Support Cotact Iformatio Lik to Worldwide Support Telephoe ad E-mail iformatio To cotact Customer Support, the curret list of telephoe umbers ad e-mail addresses ca be foud o the Cadle Web site, www.cadle.com/support/. Select Support Cotacts from the list o the left of the page. 74 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
Idex A Adobe portable documet format 10 alerts 28 methods for moitorig 23 moitorig 23 ASCR assiged support ceter represetative 72 assiged support ceter represetative ASCR 72 associatig reports with attributes 31 attribute groups 60 attributes relatioship to workspaces 61 usig 60 attributes, Net_Alert 18 availability, moitorig 24 C Cadle Maagemet Server 20 Cadle Maagemet Workstatio, about 21 CadleNet Portal beefits 20 formats for iformatio 30 modes of operatio 20 CadleNet Portal server 20 CadleNet Portal, about 20 compoets of OMEGAMON XE eviromet 20 cotets of this guide 7 create ticket policy, example 47 creatig policy to ope ticket 42 creatig trouble tickets automatically 40?? customer service telephoe support 68 Customer Support 9 customer support base maiteace pla 68 cotact iformatio 74 ehaced support services 72 esupport 69 severity levels 69 D defiig situatios 64 distributig policies 47 documetatio 9 documetatio set 9 documetatio, orderig 9 E eviromet, compoets of 20 esupport customer support 69 evaluatig tuig decisio 31 evet ivestigatig 32 Evet workspace, opeig 32 examples simple policy 47 G guide, audiece for 8 guide, cotets of 7 guide, purpose of 8 idetifyig system bottleecks 31 Iteded 8 ivestigatig a evet 32 I Idex 75
M M maiteace assessmet service MAS 72 maaged system 31 Maagers 16 MAS maiteace assessmet service 72 moitorig etwork availability 24 performace 31 moitorig agets 20 moitorig alerts 23 MSM multi-services maager 72 multi-services maager MSM 72 N Net_Alert attributes 18 format 60 overview 60 workig with 62 Net_Alert situatios resettig 62 O OMEGAMON Alert Maager for HP OpeView NNM features of 18 uderstadig iformatio provided by 29 OMEGAMON Alert Maager for HP Opeview NNM iformatio 18 OMEGAMON DE 21 OMEGAMON XE defiitio 19 20 OpeView Alerts workspace 23 OpeView_Evet activity program 40 operatig eviromet 20 P policy editor, accessig 40 policy, savig 48 predefied 63 predefied situatio defiitio of 64 descriptio ad formula 66 predefied situatios 18 usig 64 pritig problems 10 properties defiig for a workspace 32 R relatioship betwee attributes ad reports 31 resettig Net_Alert situatios 62 S server, CadleNet Portal 20 severity levels customer support 69 situatio, predefied defiitio of 64 usig 64 situatios defiitio 64 state chage 31 T table views 29 telephoe support customer service 68 threshold values, settig 31 usig reports 30 U V viewig attribute iformatio 31 76 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200
W W workspace defiig properties 32 table views provided by 29 workspace, Evet opeig 32 workspace, OpeView Alerts 23 workspace, usig 28 workspaces relatioship to attributes 61 Idex 77
W 78 OMEGAMON Alert Maager for HP OpeView NNM User s Guide, V200