Message Exchange in the Utility Market Using SAP for Utilities. Point of View by Marc Metz and Maarten Vriesema

Size: px
Start display at page:

Download "Message Exchange in the Utility Market Using SAP for Utilities. Point of View by Marc Metz and Maarten Vriesema"

Transcription

1 Eergy, Utilities ad Chemicals the way we see it Message Exchage i the Utility Market Usig SAP for Utilities Poit of View by Marc Metz ad Maarte Vriesema

2 Itroductio Liberalisatio of utility markets has required ubudlig, ew rules ad ew roles. This also meas ew processes i order to make the market work. How ca all these ew roles, market parties ad processes be liked together so that everythig falls ito place? The aswer, i short, is commuicatio or, more cocrete, exchagig iformatio through messages. are a vital igrediet of a competitive market sice they allow each market party to realise its iteded role ad execute the required processes. Without the ability to process messages a utility compay may as well close dow. This Poit of View will look ito the questio of how SAP for Utilities supports message exchage i a deregulated utility market. Because the messages are essetial as iput for uderlyig processes ad vice versa (as output from processes), this documet will also look ito the deregulated processes supported by SAP for Utilities. Basis is the fuctioality of the Itercompay Data Exchage module (IDE) available i SAP for Utilities versio This Poit of View will ot go ito the details of the differet market rules ad requiremets regardig messages ad processig thereof. However the ifluece of IT-architecture will ot be dealt with. Itercompay Data Exchage (IDE) explaied The followig high level outlie of the IDE fuctioality will help to uderstad how it fits i with the uderlyig processes i the system. I essece IDE supports the processig of iboud ad the creatio of outboud messages. IDE processes The IDE fuctioality is focussed o socalled IDE processes. A IDE process is the defiitio of the exchage of a sigle message type betwee two o specific parties. For istace a distributor seds message type x to a supplier. A IDE process is either iboud or outboud. High Level Overview of IDE IDE process 1 IDE process 2 IDE process 3 Iboud message Outboud trigger Message structure Programmig Market Party X Market Party Y The IDE process also defies the message structure used i the iformatio exchage ad it specifies the programs that ca either process a iboud message or that ca create ad populate a outboud message. With these two parts i place the basic requiremets for successful iformatio exchage are fulfilled. Market Parties ad Meter poits The IDE processes are assiged to each market party that is defied i the system for which the exchage process is applicable. I this way each party is subscribed to oe or more message exchage processes which eable the messages exchage requiremets for each market party. The relatioship betwee a market party ad a meter poit is defied by the role the party has at that meter poit. IDE task A iboud process hadles icomig messages. Iboud messages cotai the seder of the message ad relevat meter poit: therefore all iformatio ecessary for processig is icluded. Whe a iboud process is executed a IDE task is geerated that processes the data i the message received. Meter Poit 1 Meter Poit 2 Moitorig IDE task Outboud Processed Outboud processes are triggered by evets occurrig i the system. These processes take care of executig IDE tasks which create outboud messages. SAP has defied a umber of busiess evets that trigger outboud processes (e.g. customer data chaged, bill created, etc). I the case of a evet i the system, the system checks for which meter poits the evet is relevat. Next the system determies which market parties are assiged to the meter poit(s). For each market party foud that is subscribed to the process, a IDE task is created. The IDE task the takes care of creatig the messages with the proper data. The IDE task (both iboud ad outboud) ca be moitored ad maaged, thus providig valuable iformatio for process maagemet. A call cetre employee for istace ca retrieve iformatio o the progress of a chage of supplier process for a specific meter poit as part of a customer iquiry. 2

3 Eergy, Utilities ad Chemicals the way we see it Flexibility of IDE i various markets With the itroductio of the IDE process cocept, SAP has provided a framework for implemetig message exchage i a variety of markets. The same IDE process eve allows processig of multiple message formats, thus providig optios for usig the same system to support differet markets. Sice iboud IDE processes are triggered by receipt of a message, ay iboud process ca be built although i may cases custom developmet is required. Outboud IDE processes however are triggered by SAP provided system iteral evets. Whe there are requiremets for outboud processes for which SAP has o evets defied, userexits ca ofte be used to provide the required fuctioality. Realisatio aspects For some markets (e.g. the Germa, Nordic ad America markets) SAP delivers message structure defiitios ad supportig programs. For most markets, however, the implemetatio of the IDE processes requires customer specific developmet. Besides additioal programmig, workflow fuctioality is also usually required whe implemetig IDE. The reaso for this is that a IDE process defies a sigle message exchage whereas busiess processes ofte require multiple messages (both iboud ad outboud), maual itervetios uder specific circumstaces or timig depedecies betwee messages ad/or process executio. Workflow fuctioality allows cotrol over these depedecies. The compay-specific implemetatio of IDE ot oly depeds o the exteral requiremets ad rules but also o the iteral IT-architecture. The basic questios here are: Ca ay oe outboud message be built completely by a sigle applicatio or is data required that is maitaied i differet applicatios i order to fully ad correctly populate a message? ad Does ay oe iboud message eed multiple applicatios for processig? Obviously a requiremet for support of Techical realisatio: Coectig SAP for Utilities to the outside world IS-U System R/3 - IDoc Third Party Product CCS - System Seder EDI Traslator Seder Data i proprietary format like ASCII Data i stadard Format like EDIFACT, ANSI X.12 multiple applicatios would icrease the complexity substatially. As stated i the itroductio this Poit of View will ot explore the impact of IT architecture sice it is a topic i its ow right. Aother realisatio aspect is that the IDE toolbox oly has fuctioality withi the SAP for Utilities boudary. A separate system is required to coect to the outside world. This ca be SAP Netweaver, SeeBeyod, WebMethods or other EAI packages. For a iboud message, these systems hadle the traslatio of for istace XML format (or other market defied stadard)t ito Idoc format ad the postig of that Idoc i SAP for Utilities. The postig triggers the executio of a IDE process. Vice versa a iteral evet, for istace the billig of a meter read, triggers the executio of a outboud IDE process. This process will create a Idoc. SAP Basis fuctioality takes care of iformig the EAI system that a Idoc is ready to be set. This system will the traslate this Idoc ito for istace XML ad sed it to the iteded recipiet via the commuicatio chael that has bee agreed. As far as the IDE process is Trasmissio Facilities X400, VAN, leased lie, etc. Data i proprietary format like ASCII Data i stadard Format like EDIFACT, ANSI X.12 CCS System Seder EDI Traslator Seder cocered, the correct creatio of the Idoc eds the process successfully: the IDE process has o kowledge of the result of the traslatio ad trasmissio outside the SAP for Utilities boudary. ad the processes i SAP for Utilities I the itroductio the poit was made that messages are oe importat aspect i makig utility markets work. play a eablig role i the deregulated utility processes. Therefore examiig how messages are hadled by SAP for Utilities should also ivolve how messages itegrate i supported processes. Gettig iformatio through messages is ot eough; a system eeds to be able to process the cotet of the messages. I order to clarify i a structured way how SAP for Utilities itegrates messages ad processes, the followig framework is used to differetiate groups of similar messages ad idetify the mai processes they belog to. Message Exchage i the Utility Market Usig SAP for Utilities 3

4 SAP Netweaver High Level ad Processes i Utility Markets Uder the ame Netweaver, SAP markets a set of techologies that are aimed at itegratig (complex) IT eviromets ad thus lowerig the Total Cost of Owership (TCO). SAP Netweaver eables the cocept of a Eterprise Service Architecture (ESA). The objective of ESA is to add ew levels of flexibility to IT eviromets by itegratig Process: Balacig Data Balacig Master Data Master Data Maagemet I The Utility Market Meter & meter works related Switch Billig related Meterig Switchig Billig people iformatio ad processes Example: Aggregated cosumptio for allocatio Chaged customer details (e.g. bak accout) Chage of meter details Validate meter readigs Request for a chage of supplier Ope items for 3rd party billig The itegratio is across orgaisatioal boudaries ad betwee SAP, o-sap ad legacy systems. This is realised by a applicatio platform that offers iteroperability with IBM websphere ad Microsoft.NET techology. At the process level SAP Netweaver cotais SAP Exchage Ifrastructure (XI). XI provides the XML based messagig i a complex systems ladscape that will allow Idocs to be commuicated to other market parties. Example i the Dutch Utility Market I The Netherlads the customer paymet method was ofte used to iclude trasportatio costs o the supplier s bill. Clear rules aroud opaymet however were ot agreed yet. A supplier wet bakrupt ad the distributor dued the customers from which he had ot received ay paymets for the trasportatio costs. It tured out that the customers had paid the supplier already, however the supplier had ot trasferred the paymets to the distributor. Legal actios were take o both sides to resolve the situatio. Result of this is that combiig bills has dropped dramatically thus icreasig the total costs of billig. SAP for Utilities is a itegrated system based o sigle registratio of data. I SAP for Utilities the meter ad meter readig data is the sigle basis that is used for multiple processes such as balacig, meterig ad billig. The followigs paragraphs ivestigate how these processes iteract i SAP for Utilities. 1 Meterig O a high level, meter ad meter works related messages are part of two geeral processes: Meter Readig admiistratio (recordig ad maagig the readigs that are take from a meter) ad Meter admiistratio (techical aspects of meters like storage, istallatio, (re)placemet). This sectio first explores these two geeral processes i SAP i order to examie how the system fits with market reality. Before explorig this, it is importat to realize that i SAP cosumptio is calculated i meterig processes for validatio purposes oly; the fial cosumptio determiatio ad capture is part of the billig process. Cosumptio determiatio is therefore covered i the part o billig ad ot i this paragraph o meterig. Meter Readig admiistratio. First examiig the iput side of the meter readig process i SAP for Utilities, messages cotaiig meter readig data per meter poit are iput for the role of supplier or market parties like a metered data aggregator. The SAP system provides stadard fuctioality to process meter readig data. However this fuctioality requires a certai data format as iput. Therefore the cotet of messages with meter readig data must be trasformed to fit the required iput format. Oce this fuctioality is programmed the meter readig data from the messages is stored ad ca be used for further processes such as billig. Examiig the output side of the meter readig process i SAP for Utilities, the system has o stadard trigger to idepedetly sed meter readig data. This meas, for example, that a compay with the role of metered data collector usig IS-U has o stadard startig poit that eables sedig messages with meter readig data. I the system meter readig data eeds to be billed first before a outgoig message cotaiig meter readig data ca be triggered. 4

5 Eergy, Utilities ad Chemicals the way we see it Meter admiistratio. Secodly, lookig at SAP for Utilities for Meter admiistratio processes, the system supports the geeratio ad sedig of messages for chages i the techical meter data through a IDE process. A example is the exchage of a meter. The messages triggered by processig the meter chage, however, do ot iclude meter readig data. This fits with some markets where techical meter data ad meter readig data are exchaged i separate messages. Market fit. After this descriptio of how meter readig admiistratio ad meter admiistratio processes support the hadlig of messages, it becomes iterestig to explore the fit with the reality of the market. Lookig at the market orgaizatio two situatios ca exist. Market rules either require the exchage of meter readigs for calculatig cosumptio or the rules require the exchage of cosumptio data. If the market rules require the exchage of meter readigs ad each market participat is resposible for calculatig cosumptio, techical meter data is imperative as part of the message exchage. Without this techical meter data it is impossible for the recipiet to uambiguously calculate cosumptio. Moreover, whe techical chages occur, a eed for timely exchage of data to other market parties exists because their processes deped o the same techical iformatio for cosumptio calculatio. O the other had, should the market rules require the exchage of cosumptio, possibly with meter readigs ad techical meter data for iformatioal purposes oly, the eed for exact sychroizatio is far less. The reaso for this is that meter readigs ad techical data are ot required whe billig cosumptio. Besides the market rules regardig what data exchage are required, busiess requiremets o how to process correctios o both the meter readig ad meter admiistratio processes ca have a profoud ifluece o decisios o how to implemet the market rules. This leads to the coclusio that both market orgaizatios ca be supported. However the first optio, exchagig meter reads ad techical data ca lead to complex processes, whereas the secod optio, exchagig cosumptio, leads to simpler processes. 2 Billig Billig i SAP is the process whereby cosumptio is determied ad used to calculate payable amouts. It is the cetral cyclical process i SAP for Utilities. From the perspective of message exchage, billig i SAP has two key aspects. First key fuctio is calculatig ad capturig cosumptio from meter readigs. I the process flow of the system, it is ot util billig that cosumptio is calculated from start ad ed meter readigs. I this calculatio trasformatio factors ad losses, calorific values for gas, etc are take ito accout. The importat implicatio of this is the depedecy o billig for commuicatig cosumptio data to other market parties. The secod key fuctio of billig i SAP for Utilities is esurig that ay data used i billig, icludig meter readig data, caot be chaged freely aymore. This allows creatio of a full audit trail of ay chages i data that are used i billig sice a reversal of billig is ecessary before the data (ad thus the readig) is ready to be chaged agai. Because of the cosumptio calculatio fuctioality ad the full audit trail that is available aroud billig, it is the billig process that results i a trigger for sedig messages cotaiig cosumptio data ad meter readig data. I the Utility idustry billig is usually a tightly maaged cyclical process. The requiremet to bill i order to create outboud messages for either meter reads or cosumptio iformatio iflueces the desig of the billig process. This becomes evidet whe lookig at iterim customer reads or meter exchage readigs which ormally would ot trigger billig. Whe market rules or busiess rules require the exchage of those readigs, SAP for Utilities requires a ad-hoc billig process ext to the ormal cyclic billig. The recipiet of the message with cosumptio or meter read data, usually a Supplier, also eeds to have a close look ito the desig of its billig process. Here also it is a tightly cotrolled cyclical process. However sice it is ot (precisely) kow whe he will receive meter reads or cosumptio, he must allow cosumptio or meter read data to be received ad processed i his system outside his ormal billig schedule. Also if o data is received at the time of his billig schedule he will most probably bill o estimated meter reads or estimated cosumptio. Bills based o estimates ofte require re-billig or recalculatio whe actual cosumptio becomes available. SAP for Utilities supports this, but it ca complicate the desig of the billig process. The implicatio of billig beig required to sed cosumptio ad/or meter read data to other market parties must ot be uderestimated. The billig egie of SAP for Utilities is highly flexible. However commuicatio requiremets ca easily lead to complex situatios that have to be resolved i both the desig ad implemetatio of the billig process. Aother implicatio is of orgaizatioal ature. The usual place for maagig meter read ad cosumptio messages is the data processig departmet. With SAP for Utilities this is ow pushed ito the billig departmet with its orgaizatioal implicatios. Message Exchage i the Utility Market Usig SAP for Utilities 5

6 3rd Party billig. Aother ofte required fuctioality is the iclusio of third party items o the customers bill. For istace a Supplier ca iclude trasportatio costs billed by the Distributor. The fiacial relatioship betwee the billig parter ad the parter hadlig the customer cotacts is oe of the determiig aspects i the implemetatio of this fuctioality. SAP for Utilities supports three possible fiacial relatioships: Sole provider - the party that seds the customer s bill becomes the ower of the ope items ad rus the fiacial risk Advaced paymet - the party that seds the customer s bill pays the 3rd party whe the bill is issued Customer paymet - the party that seds the customer s bill pays the 3rd party whe the customer has paid A example of the sole provider optio is the bill of a supplier that icludes items of a distributor o that bill. If the customer does t pay, the supplier is still required to pay the distributor. I the other two optios the distributor is still fiacially resposible for the ope items. Therefore it has to be decided how to maage o paymet by customers. I IDE the sedig of bill iformatio by the distributor to the supplier i the example above is triggered by ruig a program that creates a message for each meter poit of that supplier based o the ope items posted. The receivig party most probably will wat to implemet a bill verificatio process. SAP for Utilities supports a framework of verificatio of iboud messages with bill iformatio, creatio of billig iformatio to be icluded o the ext customers ivoice ad creatio of remittace advices ad paymets. The receipt of a customer paymet ca also trigger the creatio of remittace advice. The remittace advices received by the distributor are used to settle the ope items. I short IDE supports various fiacial relatioships for 3rd party billig well. Billig reversal. Oe other aspect of usig billig for triggerig message exchages is the reversal of billig a meter poit. The reversal usually implies that some error occurred that eeds rectificatio. Therefore reversal also triggers the creatio of outboud messages ad thus allows iformig the recipiet about the reversal. I some cases, however, the reaso for reversal is ot relevat for other market parties. For example a distributor used the wrog price data which does t impact the cosumptio iformatio used by a supplier. Still, a message exchage will be triggered by the reversal though the iformatio should ot be set. To suppress this, programmig is required as part of the sedig process to hadle this properly. A importat observatio is that the proper hadlig of the messages ca become highly depedet o the correct use of the system by the employees. May activities i the system are tied to other, ew processes that are less visible to ed users. These ew processes cross compay boudaries ad therefore mistakes by ed-users ca have far reachig implicatios. Extesive traiig ad careful selectio of well qualified employees are o loger just costs but essetial ivestmets. 3 Balacig SAP for Utilities supports balacig ad the sedig of the results usig IDE well. However market rules ca hamper easy implemetatio whe there are coflictig requiremets betwee billig (ad the eed for billig to process meter reads) ad balacig. 4 Switchig I all markets, switchig suppliers is a complex process i which a umber of differet messages are exchaged betwee a umber of participats. All kids of rules ad regulatios gover the process ad there are huge differeces betwee markets. Therefore SAP for Utilities delivers a template implemetatio of the process oly for Germay. As a cosequece ay implemetatio will require a substatial build effort. IDE supports the process by usig a socalled switch documet. I this documet all data relevat to the switch process for a specific meter poit are stored ad ca thus be shared betwee the differet steps of the process. These steps are coected usig workflow. The ew supplier starts the process by maually activatig a workflow. The first step of that workflow creates a switch documet ad geerates ad seds the required message(s) to the Distributor. O the Distributors side the process is started by the receipt of the message. The receipt of the message triggers a IDE task. This task creates a switch documet, message(s) to the old supplier ad kicks-off a workflow which will hadle all follow-o activities. The ed of the process for both Supplier ad Distributor is a stadard SAP trasactio for a move-out ad/or a move-i of a customer o a meter poit. Those trasactios take care of registerig the proper market parties ad their roles o the meter poit. Depedig o the market rules, there ca be great differeces i the Distributors relatioship with the old ad the ew supplier. The old supplier for istace icluded the trasportatio costs o the ivoice to the customer whereas the ew supplier does ot. Therefore i the ew situatio the Distributor must sed his ow ivoice to the customer. To support the chageover from the old to the ew situatio, oe ca cofigure ad develop so-called supply scearios. SAP supports the switchig process properly. 6

7 Eergy, Utilities ad Chemicals the way we see it Cocludig Remarks I this Poit of View we have explaied/ivestigated the basic workigs of Itercompay Data Exchage (IDE) i SAP for Utilities. SAP has itegrated this fuctioality i the existig system that was already market leader for the regulated markets. IDE is a toolbox, i.e. SAP does ot deliver all fuctioality required for a specific market. It delivers fuctioality by which a customer ca implemet custom developmets withi a supported framework. If market requiremets caot be supported by customizatio withi the framework, SAP will strive to ehace the system with required fuctioality. Implemetig IDE therefore requires a substative effort (amout of time ad moey). Sice IDE is a more techical module, implemeters with more techical kowledge are required tha i a regular implemetatio of the system. Because workflow is itercoected with IDE, skills i this area are also ecessary. This Poit of View also touched o implicatios of a orgaizatioal ature. The iterdepedecies betwee processes as a result of the exchage of messages lead to higher requiremets o the skills ad competeces of employees. Also the resposibilities of departmets ca icrease or shift as was described i the case of a billig departmet becomig resposible vfor maagig meter read ad cosumptio messages. These are topics for chage maagemet durig system implemetatio. With IDE, SAP delivers a cosistet set of fuctioalities. It is up to the customer to determie how well it fits with the market rules ad regulatios for which the system is to be implemeted. The decisio betwee usig a coglomerate of best-of-breed packages or usig a sigle itegrated system is ot easily made. For some markets, packages are available focused o message processig for that market. However these packages still require itegratio with the processes that use or geerate those messages. They will ot solve the problems caused by market rules havig differet requiremets for meter readig processig, billig ad data aggregatio/recociliatio. Our view o possible future developmets i the IDE area, is to focus o reducig the depedecy o billig ad improvig the meter readig fuctioality. It would be a beefit if meter reads could be set out idepedetly from billig ad if audit trails for chages were available. Sice billig is the core of this system it is ot surprisig to coclude that IDE heavily depeds o billig. It is therefore also ot surprisig that it will fit better i markets where cosumptio is exchaged tha i markets where meter readigs ad techical meter data are exchaged. Both market types ca be supported as ca be see from implemetatios i the Nordic, the US, Germay ad the UK. The latter market type however will eed more developmet ad the itegratio with billig will be less straightforward. I both cases a high level of expertise is required i the areas of billig ad meter data processig. About Capgemii ad the Collaborative Busiess Experiece Capgemii, oe of the world s foremost providers of Cosultig, Techology ad Outsourcig services, has a uique way of workig with its cliets, called the Collaborative Busiess Experiece. Backed by over three decades of idustry ad service experiece, the Collaborative Busiess Experiece is desiged to help our cliets achieve better, faster, more sustaiable results through seamless access to our etwork of world-leadig techology parters ad collaboratio-focused methods ad tools. strategies, leverage techology, ad thrive through the power of collaboratio. Capgemii employs approximately 61,000 people worldwide ad reported 2005 global reveues of 6,954 millio euros. With 1 billio euros reveue i 2005 ad 8,000+ dedicated cosultats egaged i Eergy, Utilities ad Chemicals projects across Europe, North America ad Asia Pacific, Capgemii's Eergy, Utilities & Chemicals Global Sector serves the busiess cosultig ad iformatio techology eeds of may of the world s largest players of this idustry. Through commitmet to mutual success ad the achievemet of tagible value, we help busiesses implemet growth More iformatio about our services, offices ad research is available at Copyright 2006 Capgemii. All rights reserved. EUC _474

8

Configuring Additional Active Directory Server Roles

Configuring Additional Active Directory Server Roles Maual Upgradig your MCSE o Server 2003 to Server 2008 (70-649) 1-800-418-6789 Cofigurig Additioal Active Directory Server Roles Active Directory Lightweight Directory Services Backgroud ad Cofiguratio

More information

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER optimise your ivestmet i Microsoft techology. Microsoft Cosultig Services from Microsoft Cosultig Services from MICROSOFT CONSULTING SERVICES ca help with ay stage i the lifecycle of adoptig Microsoft

More information

ODBC. Getting Started With Sage Timberline Office ODBC

ODBC. Getting Started With Sage Timberline Office ODBC ODBC Gettig Started With Sage Timberlie Office ODBC NOTICE This documet ad the Sage Timberlie Office software may be used oly i accordace with the accompayig Sage Timberlie Office Ed User Licese Agreemet.

More information

leasing Solutions We make your Business our Business

leasing Solutions We make your Business our Business if you d like to discover how Bp paribas leasig Solutios Ca help you to achieve your goals please get i touch leasig Solutios We make your Busiess our Busiess We look forward to hearig from you you ca

More information

Domain 1: Designing a SQL Server Instance and a Database Solution

Domain 1: Designing a SQL Server Instance and a Database Solution Maual SQL Server 2008 Desig, Optimize ad Maitai (70-450) 1-800-418-6789 Domai 1: Desigig a SQL Server Istace ad a Database Solutio Desigig for CPU, Memory ad Storage Capacity Requiremets Whe desigig a

More information

BaanERP 5.0c. EDI User Guide

BaanERP 5.0c. EDI User Guide BaaERP 5.0c A publicatio of: Baa Developmet B.V. P.O.Box 143 3770 AC Bareveld The Netherlads Prited i the Netherlads Baa Developmet B.V. 1999. All rights reserved. The iformatio i this documet is subject

More information

Authentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out

Authentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out FME Server Security Table of Cotets FME Server Autheticatio - Access Cotrol Default Security Active Directory Trusted Autheticatio Guest User or Aoymous (u-autheticated) Loggig Out Authorizatio - Roles

More information

For customers Key features of the Guaranteed Pension Annuity

For customers Key features of the Guaranteed Pension Annuity For customers Key features of the Guarateed Pesio Auity The Fiacial Coduct Authority is a fiacial services regulator. It requires us, Aego, to give you this importat iformatio to help you to decide whether

More information

Baan Finance Accounts Payable

Baan Finance Accounts Payable Baa Fiace Accouts Payable Module Procedure UP035A US Documetiformatio Documet Documet code : UP035A US Documet group : User Documetatio Documet title : Accouts Payable Applicatio/Package : Baa Fiace Editio

More information

Supply Chain Management

Supply Chain Management Supply Chai Maagemet LOA Uiversity October 9, 205 Distributio D Distributio Authorized to Departmet of Defese ad U.S. DoD Cotractors Oly Aim High Fly - Fight - Wi Who am I? Dr. William A Cuigham PhD Ecoomics

More information

Engineering Data Management

Engineering Data Management BaaERP 5.0c Maufacturig Egieerig Data Maagemet Module Procedure UP128A US Documetiformatio Documet Documet code : UP128A US Documet group : User Documetatio Documet title : Egieerig Data Maagemet Applicatio/Package

More information

*The most important feature of MRP as compared with ordinary inventory control analysis is its time phasing feature.

*The most important feature of MRP as compared with ordinary inventory control analysis is its time phasing feature. Itegrated Productio ad Ivetory Cotrol System MRP ad MRP II Framework of Maufacturig System Ivetory cotrol, productio schedulig, capacity plaig ad fiacial ad busiess decisios i a productio system are iterrelated.

More information

ContactPro Desktop for Multi-Media Contact Center

ContactPro Desktop for Multi-Media Contact Center CotactPro Desktop for Multi-Media Cotact Ceter CCT CotactPro (CP) is the perfect solutio for the aget desktop i a Avaya multimedia call ceter eviromet. CotactPro empowers agets to efficietly serve customers

More information

Document Control Solutions

Document Control Solutions Documet Cotrol Solutios State of the art software The beefits of Assai Assai Software Services provides leadig edge Documet Cotrol ad Maagemet System software for oil ad gas, egieerig ad costructio. AssaiDCMS

More information

A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT

A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT A Guide to Better Postal Services Procuremet A GUIDE TO better POSTAL SERVICES PROCUREMENT itroductio The NAO has published a report aimed at improvig the procuremet of postal services i the public sector

More information

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user IT Support IT Support Premier Choice Iteret has bee providig reliable, proactive & affordable IT Support solutios to compaies based i Lodo ad the South East of Eglad sice 2002. Our goal is to provide our

More information

(VCP-310) 1-800-418-6789

(VCP-310) 1-800-418-6789 Maual VMware Lesso 1: Uderstadig the VMware Product Lie I this lesso, you will first lear what virtualizatio is. Next, you ll explore the products offered by VMware that provide virtualizatio services.

More information

Baan Service Master Data Management

Baan Service Master Data Management Baa Service Master Data Maagemet Module Procedure UP069A US Documetiformatio Documet Documet code : UP069A US Documet group : User Documetatio Documet title : Master Data Maagemet Applicatio/Package :

More information

CCH Accountants Starter Pack

CCH Accountants Starter Pack CCH Accoutats Starter Pack We may be a bit smaller, but fudametally we re o differet to ay other accoutig practice. Util ow, smaller firms have faced a stark choice: Buy cheaply, kowig that the practice

More information

PENSION ANNUITY. Policy Conditions Document reference: PPAS1(7) This is an important document. Please keep it in a safe place.

PENSION ANNUITY. Policy Conditions Document reference: PPAS1(7) This is an important document. Please keep it in a safe place. PENSION ANNUITY Policy Coditios Documet referece: PPAS1(7) This is a importat documet. Please keep it i a safe place. Pesio Auity Policy Coditios Welcome to LV=, ad thak you for choosig our Pesio Auity.

More information

Making training work for your business

Making training work for your business Makig traiig work for your busiess Itegratig core skills of laguage, literacy ad umeracy ito geeral workplace traiig makes sese. The iformatio i this pamphlet will help you pla for ad build a successful

More information

Domain 1: Configuring Domain Name System (DNS) for Active Directory

Domain 1: Configuring Domain Name System (DNS) for Active Directory Maual Widows Domai 1: Cofigurig Domai Name System (DNS) for Active Directory Cofigure zoes I Domai Name System (DNS), a DNS amespace ca be divided ito zoes. The zoes store ame iformatio about oe or more

More information

QUADRO tech. PST Flightdeck. Put your PST Migration on autopilot

QUADRO tech. PST Flightdeck. Put your PST Migration on autopilot QUADRO tech PST Flightdeck Put your PST Migratio o autopilot Put your PST Migratio o Autopilot A moder aircraft hardly remids its pilots of the early days of air traffic. It is desiged to eable flyig as

More information

The Forgotten Middle. research readiness results. Executive Summary

The Forgotten Middle. research readiness results. Executive Summary The Forgotte Middle Esurig that All Studets Are o Target for College ad Career Readiess before High School Executive Summary Today, college readiess also meas career readiess. While ot every high school

More information

Security Functions and Purposes of Network Devices and Technologies (SY0-301) 1-800-418-6789. Firewalls. Audiobooks

Security Functions and Purposes of Network Devices and Technologies (SY0-301) 1-800-418-6789. Firewalls. Audiobooks Maual Security+ Domai 1 Network Security Every etwork is uique, ad architecturally defied physically by its equipmet ad coectios, ad logically through the applicatios, services, ad idustries it serves.

More information

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV)

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV) Ehacig Oracle Busiess Itelligece with cubus EV How users of Oracle BI o Essbase cubes ca beefit from cubus outperform EV Aalytics (cubus EV) CONTENT 01 cubus EV as a ehacemet to Oracle BI o Essbase 02

More information

Domain 1 - Describe Cisco VoIP Implementations

Domain 1 - Describe Cisco VoIP Implementations Maual ONT (642-8) 1-800-418-6789 Domai 1 - Describe Cisco VoIP Implemetatios Advatages of VoIP Over Traditioal Switches Voice over IP etworks have may advatages over traditioal circuit switched voice etworks.

More information

Agenda. Outsourcing and Globalization in Software Development. Outsourcing. Outsourcing here to stay. Outsourcing Alternatives

Agenda. Outsourcing and Globalization in Software Development. Outsourcing. Outsourcing here to stay. Outsourcing Alternatives Outsourcig ad Globalizatio i Software Developmet Jacques Crocker UW CSE Alumi 2003 jc@cs.washigto.edu Ageda Itroductio The Outsourcig Pheomeo Leadig Offshore Projects Maagig Customers Offshore Developmet

More information

A GUIDE TO BUILDING SMART BUSINESS CREDIT

A GUIDE TO BUILDING SMART BUSINESS CREDIT A GUIDE TO BUILDING SMART BUSINESS CREDIT Establishig busiess credit ca be the key to growig your compay DID YOU KNOW? Busiess Credit ca help grow your busiess Soud paymet practices are key to a solid

More information

client communication

client communication CCH Portal cliet commuicatio facig today s challeges Like most accoutacy practices, we ow use email for most cliet commuicatio. It s quick ad easy, but we do worry about the security of sesitive data.

More information

Assessment of the Board

Assessment of the Board Audit Committee Istitute Sposored by KPMG Assessmet of the Board Whe usig a facilitator, care eeds to be take if the idividual is i some way coflicted due to the closeess of their relatioship with the

More information

CCH Document Management

CCH Document Management CCH Documet Maagemet documet maagemet facig today s challeges We eed a documet maagemet system that does more tha just store documets Over the years we ve see a gradual reductio i the amout of paper circulatig

More information

Business Application Services. Business Applications that provide value to your enterprise.

Business Application Services. Business Applications that provide value to your enterprise. Busiess Applicatio Services Busiess Applicatios that provide value to your eterprise. Sesiple s expertise ca help orgaizatio decode the performace issues ad trasform them ito valuable beefits that meet

More information

E-Plex Enterprise Access Control System

E-Plex Enterprise Access Control System Eterprise Access Cotrol System Egieered for Flexibility Modular Solutio The Eterprise Access Cotrol System is a modular solutio for maagig access poits. Employig a variety of hardware optios, system maagemet

More information

Domain 1 Components of the Cisco Unified Communications Architecture

Domain 1 Components of the Cisco Unified Communications Architecture Maual CCNA Domai 1 Compoets of the Cisco Uified Commuicatios Architecture Uified Commuicatios (UC) Eviromet Cisco has itroduced what they call the Uified Commuicatios Eviromet which is used to separate

More information

Full Lifecycle Project Cost Controls

Full Lifecycle Project Cost Controls Full Lifecycle Project Cost Cotrols EcoSys EPC is a ext geeratio plaig ad cost cotrols software solutio deliverig best practices for full lifecycle project cost maagemet i a itegrated, easy-to-use web

More information

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs.

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs. ItelliSOURCE Comverge s eterprise software platform provides the foudatio for deployig itegrated demad maagemet programs. ItelliSOURCE Demad maagemet programs such as demad respose, eergy efficiecy, ad

More information

Handling. Collection Calls

Handling. Collection Calls Hadlig the Collectio Calls We do everythig we ca to stop collectio calls; however, i the early part of our represetatio, you ca expect some of these calls to cotiue. We uderstad that the first few moths

More information

U.S.-Based Project Centers Offer Superior Effectiveness Over Offshore in CRM Implementations

U.S.-Based Project Centers Offer Superior Effectiveness Over Offshore in CRM Implementations U.S.-Based Project Ceters Offer Superior Effectiveess Over Offshore i CRM Implemetatios A Eagle Creek Software Services White Paper, 2012 Today s busiess eviromet is more competitive tha ever. I order

More information

France caters to innovative companies and offers the best research tax credit in Europe

France caters to innovative companies and offers the best research tax credit in Europe 1/5 The Frech Govermet has three objectives : > improve Frace s fiscal competitiveess > cosolidate R&D activities > make Frace a attractive coutry for iovatio Tax icetives have become a key elemet of public

More information

Digital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites

Digital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites Digital Eterprise Uit White Paper Web Aalytics Measuremet for Resposive Websites About the Authors Vishal Machewad Vishal Machewad has over 13 years of experiece i sales ad marketig, havig worked as a

More information

Pre-Suit Collection Strategies

Pre-Suit Collection Strategies Pre-Suit Collectio Strategies Writte by Charles PT Phoeix How to Decide Whether to Pursue Collectio Calculatig the Value of Collectio As with ay busiess litigatio, all factors associated with the process

More information

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY Optimize your Network I the Courier, Express ad Parcel market ADDING CREDIBILITY Meetig today s challeges ad tomorrow s demads Aswers to your key etwork challeges ORTEC kows the highly competitive Courier,

More information

iprox sensors iprox inductive sensors iprox programming tools ProxView programming software iprox the world s most versatile proximity sensor

iprox sensors iprox inductive sensors iprox programming tools ProxView programming software iprox the world s most versatile proximity sensor iprox sesors iprox iductive sesors iprox programmig tools ProxView programmig software iprox the world s most versatile proximity sesor The world s most versatile proximity sesor Eato s iproxe is syoymous

More information

Amendments to employer debt Regulations

Amendments to employer debt Regulations March 2008 Pesios Legal Alert Amedmets to employer debt Regulatios The Govermet has at last issued Regulatios which will amed the law as to employer debts uder s75 Pesios Act 1995. The amedig Regulatios

More information

e-trader user guide Introduction

e-trader user guide Introduction User guide e-trader user guide Itroductio At UK Geeral our aim is to provide you with the best possible propositio for you ad your customers. We believe i offerig brokers a choice of how they trade with

More information

Wells Fargo Insurance Services Claim Consulting Capabilities

Wells Fargo Insurance Services Claim Consulting Capabilities Wells Fargo Isurace Services Claim Cosultig Capabilities Claim Cosultig Claims are a uwelcome part of America busiess. I a recet survey coducted by Fulbright & Jaworski L.L.P., large U.S. compaies face

More information

InventoryControl. The Complete Inventory Tracking Solution for Small Businesses

InventoryControl. The Complete Inventory Tracking Solution for Small Businesses IvetoryCotrol The Complete Ivetory Trackig Solutio for Small Busiesses Regular Logo 4C Productivity Solutios for Small Busiesses Logo Outlie Get i cotrol of your ivetory with Wasp Ivetory Cotrol the complete

More information

Privacy Guide for Small Businesses: The Basics

Privacy Guide for Small Businesses: The Basics Office of the Privacy Commissioer of Caada PIPEDA Privacy Guide for Small Busiesses: The Basics Privacy is the best policy Hadlig privacy cocers correctly ca help improve your orgaizatio s reputatio. Whe

More information

Information about Bankruptcy

Information about Bankruptcy Iformatio about Bakruptcy Isolvecy Service of Irelad Seirbhís Dócmhaieachta a héirea Isolvecy Service of Irelad Seirbhís Dócmhaieachta a héirea What is the? The Isolvecy Service of Irelad () is a idepedet

More information

RISK TRANSFER FOR DESIGN-BUILD TEAMS

RISK TRANSFER FOR DESIGN-BUILD TEAMS WILLIS CONSTRUCTION PRACTICE I-BEAM Jauary 2010 www.willis.com RISK TRANSFER FOR DESIGN-BUILD TEAMS Desig-builD work is icreasig each quarter. cosequetly, we are fieldig more iquiries from cliets regardig

More information

Unicenter TCPaccess FTP Server

Unicenter TCPaccess FTP Server Uiceter TCPaccess FTP Server Release Summary r6.1 SP2 K02213-2E This documetatio ad related computer software program (hereiafter referred to as the Documetatio ) is for the ed user s iformatioal purposes

More information

INVESTMENT PERFORMANCE COUNCIL (IPC) Guidance Statement on Calculation Methodology

INVESTMENT PERFORMANCE COUNCIL (IPC) Guidance Statement on Calculation Methodology Adoptio Date: 4 March 2004 Effective Date: 1 Jue 2004 Retroactive Applicatio: No Public Commet Period: Aug Nov 2002 INVESTMENT PERFORMANCE COUNCIL (IPC) Preface Guidace Statemet o Calculatio Methodology

More information

SOCIAL MEDIA. Keep the conversations going

SOCIAL MEDIA. Keep the conversations going SOCIAL MEDIA Keep the coversatios goig Social media is where most of the world is. It is therefore a ope source of cosumer data, a chael of commuicatio ad a platform for establishig relatioships with customers.

More information

CCH Accounts Production

CCH Accounts Production CCH Accouts Productio accouts productio facig today s challeges Preparig statutory ad fiacial accouts is a core activity for our practice, as it is for may professioal firms. Although legislatio ad accoutig

More information

Flood Emergency Response Plan

Flood Emergency Response Plan Flood Emergecy Respose Pla This reprit is made available for iformatioal purposes oly i support of the isurace relatioship betwee FM Global ad its cliets. This iformatio does ot chage or supplemet policy

More information

Grow your business with savings and debt management solutions

Grow your business with savings and debt management solutions Grow your busiess with savigs ad debt maagemet solutios A few great reasos to provide bak ad trust products to your cliets You have the expertise to help your cliets get the best rates ad most competitive

More information

The ERP Card-Solution. The power, control and efficiency of ERP combined with the ease-of-use and financial benefits of a P-Card.

The ERP Card-Solution. The power, control and efficiency of ERP combined with the ease-of-use and financial benefits of a P-Card. The ERP Card-Solutio Xpoetial - It's about Itegratio The power, cotrol ad efficiecy of ERP combied with the ease-of-use ad fiacial beefits of a P-Card. TM poetial The ERP-Card Solutio P-Cards ad ERP For

More information

TIAA-CREF Wealth Management. Personalized, objective financial advice for every stage of life

TIAA-CREF Wealth Management. Personalized, objective financial advice for every stage of life TIAA-CREF Wealth Maagemet Persoalized, objective fiacial advice for every stage of life A persoalized team approach for a trusted lifelog relatioship No matter who you are, you ca t be a expert i all aspects

More information

Comparing Credit Card Finance Charges

Comparing Credit Card Finance Charges Comparig Credit Card Fiace Charges Comparig Credit Card Fiace Charges Decidig if a particular credit card is right for you ivolves uderstadig what it costs ad what it offers you i retur. To determie how

More information

Neolane Leads. Neolane v6.1

Neolane Leads. Neolane v6.1 Neolae Leads Neolae v6.1 This documet, ad the software it describes, are provided subject to a Licese Agreemet ad may ot be used or copied outside of the provisios of the Licese Agreemet. No part of this

More information

SANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA

SANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA JANSSEN RESEARCH FOUNDATION SANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA AFRICA EXCELLENCE AWARDS: WORKFLOW, MERIT EXECUTIVE SUMMARY The life isurace busiess i South Africa is curretly uder

More information

Domain 1: Identifying Cause of and Resolving Desktop Application Issues Identifying and Resolving New Software Installation Issues

Domain 1: Identifying Cause of and Resolving Desktop Application Issues Identifying and Resolving New Software Installation Issues Maual Widows 7 Eterprise Desktop Support Techicia (70-685) 1-800-418-6789 Domai 1: Idetifyig Cause of ad Resolvig Desktop Applicatio Issues Idetifyig ad Resolvig New Software Istallatio Issues This sectio

More information

SYSTEM INFO. MDK - Multifunctional Digital Communications System. Efficient Solutions for Information and Safety

SYSTEM INFO. MDK - Multifunctional Digital Communications System. Efficient Solutions for Information and Safety Commuicatios Systems for Itercom, PA, Emergecy Call ad Telecommuicatios MDK - Multifuctioal Digital Commuicatios System SYSTEM INFO ms NEUMANN ELEKTRONIK GmbH Efficiet Solutios for Iformatio ad Safety

More information

From Customer Satisfaction to Customer Advocacy

From Customer Satisfaction to Customer Advocacy White Paper From Customer Satisfactio to Customer Advocacy Impact of First Time Resolutio (FTR) o Customer Satisfactio ad Sales Performace Baks ad Fiacial Istitutios are ivestig heavily i customer-cetric

More information

Total Program Management for High-Tech

Total Program Management for High-Tech Total Program Maagemet for High-Tech ORGANIZE Makig Order Out of Chaos Sortig the requiremets, fidig the right resources, aligig the capabilities, ad creatig a cohesive Team Maagemet Effort are dautig

More information

An Introduction to Logistics and the Supply Chain. An Introduction To Logistics And The Supply Chain

An Introduction to Logistics and the Supply Chain. An Introduction To Logistics And The Supply Chain Departmet of Global Busiess ad Trasportatio A Itroductio to Logistics ad the Supply Chai Itroductio Cosider bottled water. Abstract Oft times I have foud that studets come ito a course that assumes they

More information

Agency Relationship Optimizer

Agency Relationship Optimizer Decideware Developmet Agecy Relatioship Optimizer The Leadig Software Solutio for Cliet-Agecy Relatioship Maagemet supplier performace experts scorecards.deploymet.service decide ware Sa Fracisco Sydey

More information

Silver Lining of Cloud Computing

Silver Lining of Cloud Computing White Paper Silver Liig of Cloud Computig - Key Priciples ad Best Practices CXOs eed to evaluate differet deploymet models, service models ad key characteristics of the cloud to implemet the precise spectrum

More information

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD Books Olie Software Fee Fee Protectio Cosultacy Advice Advice Lies Lies CPD CPD facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig

More information

RightFax Express. One solution. Multiple choices.

RightFax Express. One solution. Multiple choices. RightFax Express Oe solutio. Multiple choices. S mall ad medium-sized busiesses (SMBs) have issues similar to those of larger eterprise orgaizatios but have fewer resources to hadle them. The same is true

More information

Desktop Management. Desktop Management Tools

Desktop Management. Desktop Management Tools Desktop Maagemet 9 Desktop Maagemet Tools Mac OS X icludes three desktop maagemet tools that you might fid helpful to work more efficietly ad productively: u Stacks puts expadable folders i the Dock. Clickig

More information

LEASE-PURCHASE DECISION

LEASE-PURCHASE DECISION Public Procuremet Practice STANDARD The decisio to lease or purchase should be cosidered o a case-by case evaluatio of comparative costs ad other factors. 1 Procuremet should coduct a cost/ beefit aalysis

More information

Digital Enterprise Unit. White Paper. Leveraging Best Practices and Recommendations for Optimal Performance Tuning of IBM Campaign

Digital Enterprise Unit. White Paper. Leveraging Best Practices and Recommendations for Optimal Performance Tuning of IBM Campaign Digital Eterprise Uit White Paper Leveragig Best Practices ad Recommedatios for Optimal Performace Tuig of IBM Campaig About the Author Harshal Tejale Harshal Tejale is a Assistat Cosultat at Tata Cosultacy

More information

CCH Practice Management

CCH Practice Management 1 CCH Practice Maagemet practice maagemet facig today s challeges Every year it seems we face more regulatios, growig cliet expectatios ad lower margis o our compliace work. It s a tough time for a accoutig

More information

HP Asset Manager. Software version: 5.20. Service Asset and Configuration Management

HP Asset Manager. Software version: 5.20. Service Asset and Configuration Management HP Asset Maager Software versio: 5.20 Service Asset ad Cofiguratio Maagemet Documet Release Date: 01 October 2009 Software Release Date: October 2009 Legal Notices Copyright Notices Copyright 1994-2009

More information

How to use what you OWN to reduce what you OWE

How to use what you OWN to reduce what you OWE How to use what you OWN to reduce what you OWE Maulife Oe A Overview Most Caadias maage their fiaces by doig two thigs: 1. Depositig their icome ad other short-term assets ito chequig ad savigs accouts.

More information

Enhance Your Financial Legacy Variable Annuity Death Benefits from Pacific Life

Enhance Your Financial Legacy Variable Annuity Death Benefits from Pacific Life Ehace Your Fiacial Legacy Variable Auity Death Beefits from Pacific Life 7/15 20172-15B As You Pla for Retiremet, Protect Your Loved Oes A Pacific Life variable auity ca offer three death beefits that

More information

Enabling Offshore Collaboration in German Engineering Services

Enabling Offshore Collaboration in German Engineering Services White Paper Eablig Offshore Collaboratio i Germa Egieerig Services Germa egieerig compaies, who are market leaders i their respective domais, are experiecig challeges i terms of acquirig sufficiet egieerig

More information

GOOD PRACTICE CHECKLIST FOR INTERPRETERS WORKING WITH DOMESTIC VIOLENCE SITUATIONS

GOOD PRACTICE CHECKLIST FOR INTERPRETERS WORKING WITH DOMESTIC VIOLENCE SITUATIONS GOOD PRACTICE CHECKLIST FOR INTERPRETERS WORKING WITH DOMESTIC VIOLENCE SITUATIONS I the sprig of 2008, Stadig Together agaist Domestic Violece carried out a piece of collaborative work o domestic violece

More information

Hypergeometric Distributions

Hypergeometric Distributions 7.4 Hypergeometric Distributios Whe choosig the startig lie-up for a game, a coach obviously has to choose a differet player for each positio. Similarly, whe a uio elects delegates for a covetio or you

More information

A Guide to the Pricing Conventions of SFE Interest Rate Products

A Guide to the Pricing Conventions of SFE Interest Rate Products A Guide to the Pricig Covetios of SFE Iterest Rate Products SFE 30 Day Iterbak Cash Rate Futures Physical 90 Day Bak Bills SFE 90 Day Bak Bill Futures SFE 90 Day Bak Bill Futures Tick Value Calculatios

More information

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e,

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e, Busiess Itelligece Software for Retail To c o m p e t e i t o d a y s r e t a i l e v i r o m e t, y o u e e d a s i g l e, comprehesive view of your busiess. You have to tur the decisio-makig of your

More information

3G Security VoIP Wi-Fi IP Telephony Routing/Switching Unified Communications. NetVanta. Business Networking Solutions

3G Security VoIP Wi-Fi IP Telephony Routing/Switching Unified Communications. NetVanta. Business Networking Solutions 3G Security VoIP Wi-Fi IP Telephoy Routig/Switchig Uified Commuicatios NetVata Busiess Networkig Solutios Opportuity to lower Total Cost of Owership ad improve Retur o Ivestmet The ADTRAN Advatage ADTRAN

More information

Information for Programs Seeking Initial Accreditation

Information for Programs Seeking Initial Accreditation Iformatio for Programs Seekig Iitial Accreditatio Aswers to Frequetly- Asked-Questios (from www.abet.org/ew-to-accreditatio/) Assurig Quality l Stimulatig Iovatio This documet iteds to aswer may of the

More information

Creating an Agile BI Environment

Creating an Agile BI Environment White Paper Creatig a Agile BI Eviromet The rapidly chagig IT ecoomy has iflueced the Busiess Itelligece (BI) systems to look at iovative ways to be equally fast ad flexible. There is a eed to be more

More information

On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices

On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices White Paper O-Premise CRM to Salesforce Migratio - Beefits, Challeges ad Best Practices With the advet of cloud computig, orgaizatios are lookig to move their Customer Relatioship Maagemet (CRM) applicatios

More information

Saudi Aramco Suppliers Safety Management System

Saudi Aramco Suppliers Safety Management System Saudi Aramco Suppliers Safety Maagemet System SAFETY is Protectio (if oly we follow the rules) ''To live each day ijury ad violatio free, o ad off the job'' Foreword Foreword Saudi Aramco has developed

More information

Securing your business

Securing your business Iteratioal Chamber of Commerce The world busiess orgaizatio Securig your busiess A compaio for small or etrepreeurial compaies to the 2002 OECD Guidelies for the security of etworks ad iformatio systems:

More information

Platform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times

Platform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times Platform Solutio White Paper Trasactio Based Pricig i BPO: I Tue with Chagig Times About the Author(s) Raj Agrawal Curret Desigatio Raj heads the Platform Solutios Uit at TCS. I his career spaig over 19

More information

Professional Networking

Professional Networking Professioal Networkig 1. Lear from people who ve bee where you are. Oe of your best resources for etworkig is alumi from your school. They ve take the classes you have take, they have bee o the job market

More information

Advancement FORUM. www.acmaweb.org/advancement CULTIVATING LEADERS IN CASE MANAGEMENT

Advancement FORUM. www.acmaweb.org/advancement CULTIVATING LEADERS IN CASE MANAGEMENT H E A L T H C A R E D E L I V E R Y S Y S T E M C A S E M A N A G E M E N T E D U C A T I O N Advacemet FORUM CULTIVATING LEADERS IN CASE MANAGEMENT DATES AND LOCATIONS LOS ANGELES, CA DECEMBER 11 DALLAS,

More information

Investing in Stocks WHAT ARE THE DIFFERENT CLASSIFICATIONS OF STOCKS? WHY INVEST IN STOCKS? CAN YOU LOSE MONEY?

Investing in Stocks WHAT ARE THE DIFFERENT CLASSIFICATIONS OF STOCKS? WHY INVEST IN STOCKS? CAN YOU LOSE MONEY? Ivestig i Stocks Ivestig i Stocks Busiesses sell shares of stock to ivestors as a way to raise moey to fiace expasio, pay off debt ad provide operatig capital. Ecoomic coditios: Employmet, iflatio, ivetory

More information

Enhance Your Financial Legacy Variable Annuities with Death Benefits from Pacific Life

Enhance Your Financial Legacy Variable Annuities with Death Benefits from Pacific Life Ehace Your Fiacial Legacy Variable Auities with Death Beefits from Pacific Life 9/15 20188-15C FOR CALIFORNIA As You Pla for Retiremet, Protect Your Loved Oes A Pacific Life variable auity ca offer three

More information

KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR

KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR THOUGHT LEADERSHIP KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR I a market where it costs eight times more to wi ew customers tha retai the oes you already have, ay errors caused

More information

Content and Rights Management in the Broadcasting Industry

Content and Rights Management in the Broadcasting Industry White Paper Cotet ad Rights Maagemet i the Broadcastig Idustry The Broadcastig busiess has udergoe drastic chages i recet times. Due to the rapid advaces i techology, cotet is ow available i various ew

More information

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do.

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do. CCH CRM cliet relatios facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig we do. That s why our CRM system ca t be a bolt-o extra it

More information

The future of global data management is here: modular, scalable and integrated. MasterCard smartdata.gen2

The future of global data management is here: modular, scalable and integrated. MasterCard smartdata.gen2 The future of global data maagemet is here: modular, scalable ad itegrated MasterCard smartdata.ge2 Revolutioize your data. Trasform your busiess. MasterCard smartdata.ge2 is a revolutioary web-based

More information

Product Manager. Integrated management of intellectual property and workflows from pre-acquisition to post-production

Product Manager. Integrated management of intellectual property and workflows from pre-acquisition to post-production Product Maager Itegrated maagemet of itellectual property ad workflows from pre-acquisitio to post-productio Iformatio or frustratio? Publishig processes geerate a wealth of iformatio: about works, iteratios,

More information

Feed in Tariff. Application Form

Feed in Tariff. Application Form Feed i Tariff Applicatio Form Feed i Tariff Applicatio Form How to complete this form: You eed to check you re eligible to joi the Feed i Tariff (FiT) first, by visitig our website power.com ad readig

More information