BSB51915 Diploma of Leadership and Management

BSB51915 Diploma of Leadership and Management 2016 Learning Pathway Upgrade Application Pack

Acknowledgements This work has been produced for the Centre for Community Welfare Training (CCWT) by Lesley Furneaux-Cook Learning and Development Project Manager for Diploma of Management 2015. Version No 1 Date released 2016 Disclaimer CCWT does not give warranty nor accept any liability in relation to the content of this work. Copyright CCWT This publication is copyright. Except as expressly provided in the Copyright Act, 1968; no part of this publication may be reproduced by any means (including electronic, mechanical, microcopying, photocopying, recording or otherwise) without prior written permission from CCWT. Centre for Community Welfare Training 2016 Page 2

Diploma of Leadership and Management This information is for those who already have a BSB51107 Diploma of Management What is the difference between my Diploma of Management and the new BSB51915 Diploma of Leadership and Management? BSB51107Diploma of Management BSB51915 Diploma of Leadership and Management 8 units of Competency 12 units of competency No core units 4 core units (from the 12) 8 electives units restrictions on selection: 5 must be from Group A + 3 from Group A or B or another Training Package I unit may be from Certificate IV or Advanced Diploma 8 elective units- restrictions on selection* 4 must be from Group A + 4 from Group A or B 2 units not listed in Group A or B can be selected from Business Services Training Package and must be Diploma level or above Only 1 unit can be from another Training Package and must be Diploma level Where do I get more information on the new Diploma? You can follow this link to training.gov https://training.gov.au/training/details/bsb51915 or contact us her at CCWT Can I use some or all of my Diploma of Management towards obtaining the new Diploma of Leadership and Management? Yes, many of your units can simply transfer to the new Diploma. There may be some small upgrades needed depending on the units that you have already. If all your units are equivalent to the new Diploma you will need to complete 4 extra units. You must complete the core units listed below. What are the core units? BSBLDR501 Develop and use emotional intelligence BSBMGT517 Manage operational plan BSBLDR502 Lead and manage effective workplace relationships BSBWOR502 Lead and manage team effectiveness Centre for Community Welfare Training 2016 Page 3

What are the electives? Listed in this application pack are the electives that we offer. Can I have my current skills and knowledge recognised? Yes, you can elect to undertake Recognition of Prior Learning (RPL) for one or more units. If you think that you already have the skills for the unit, consult with the Course Coordinator. RPL can be done either by portfolio or by workshop.. If you are considering the RPL pathway, we believe that you will need at least 2 years experience in a management role. Are there any prerequisites? There are no prerequisites for this Diploma however on enrolment we will send you a LLN (Language, Literacy, Numeracy) Self Assessment Tool that will assist us to identify any support you may require How much does it cost? The cost of the upgrade depends on the units that you choose. See page 16 to calculate the cost of your Diploma. These fees cover all workshops or distance options, learning materials and support services. Part payment is generally required before commencing the course. of other Pathways The cost of the Recognition of Prior Learning Portfolio is $2400 for the entire qualification or $220 per unit. If you choose to do your Diploma by RPL workshop, the cost will be $2400/$2300 MEMBERS or the RPL Upgrade is $995. To be eligible for this option you need to have completed the Teams and Operational Plans units and be a suitable RPL candidate. Centre for Community Welfare Training 2016 Page 4

This first thing to do is check your existing Diploma of Management units with the new BSB51915 Diploma of Leadership and Management Below is a useful guide or you can contact us here at CCWT. Unit BSBMGT517 Manage operational plan BSBWOR502 Lead & manage team effectiveness BSBHRM405 Support the recruitment, selection and induction of staff BSBMGT502 Manage people performance BSBPMG522 Undertake project work Existing Diploma of Management equivalent BSBMGT515A Manage operational plan BSBWOR502B Ensure team effectiveness BSBHRM405A Support the recruitment, selection and induction of staff BSBMGT502B Manage people performance BSBPMG522A Undertake project work Tick if you have this unit BSBWOR501 Manage personal work priorities & professional development BSBFIM501 Manage budgets and financial plans BSBMGT516 Facilitate continuous improvement BSBWHS501 Ensure a safe workplace BSBRSK501 Manage risk BSBHRM513 Manage workforce planning BSBLED501 Develop a workplace learning environment BSBINM501 Manage an information or knowledge management system Other units Total number of units BSBWOR501B Manage personal work priorities and professional development BSBFIM501A Manage budgets and financial plans BSBMGT516C Facilitate continuous improvement BSBWHS501A Ensure a safe workplace BSBRSK501B Manage risk BSBHRM513A Manage workforce planning BSBLED501A Develop a workplace learning environment BSBINM501A Manage an information or knowledge management system Remember that you need 12 units in total and the 4 core units must be covered. Now look at the Core units and Elective units you will need to update your existing BSB51107 Diploma of Management Centre for Community Welfare Training 2016 Page 5

Core Units Operational Plan: The Key Tool for Managing your Organisation Grace Leotta April 4 & 5 - Sydney October 10 &11 - Sydney Operational, business, service or centre plan. Whatever term you use, your operational plan is your key tool for establishing a shared direction, everyone s responsibility in achieving it, and the resources to make it a reality. Develop a plan for the day-to-day running of your organisation, program or team, based on the strategic plan. Learn how to support and motivate staff and teams to implement the plan and to keep the plan on track'. BSBMGT517 Manage operational plan understand the process of developing an operational plan identify the resources required to implement a plan discuss performance systems and processes to monitor and review operational performance Individual workshop training and assessment cost: $655/$610 MEMBERS Leadership for a Healthy Work Environment Grace Leotta July 1 - Sydney September 13 - Newcastle A negative work environment often goes hand in hand with conflict and poor performance. It can sap the energy of the most motivated staff and stifle teamwork. Learn how to create a healthy workplace environment, where staff are energised and motivated and feel safe to contribute their ideas, and team members communicate well and work cooperatively. BSBLDR502 Lead and manage effective workplace relationships develop strategies to turn around an unhealthy workplace environment strengthen and create a positive workplace culture bring out the best in staff Individual workshop training and assessment cost: $425/$405 MEMBERS Centre for Community Welfare Training 2016 Page 6

Leadership of Teams Judi Apte September 8 & 9 - Sydney Effective teamwork is a crucial factor in agencies actually achieving their strategic goals and ensuring the quality of service delivery. Managers and leaders can develop the quality of teamwork, bring together the range of capabilities in the team, and promote collaborative problem solving. This workshop provides a framework for you to identify current strengths and to plan for areas of teamwork that need development. This workshop program is based on Australian and international management studies into the leadership skills we require to establish effective teamwork. BSBWOR502 Lead and manage team effectiveness examine the leadership role in the development of a team develop strategies to lead and facilitate teamwork and strengthen the team culture identify strategies to manage difficulties faced in the team to achieve positive outcomes Individual workshop training and assessment cost: $655/$610 MEMBERS Emotionally Intelligent Leadership Keara Byrne June 21- Sydney October 18- Sydney Emotional Intelligence (EI) is a core skill for leaders in the workplace in managing staff, change and conflict. Our ability to effectively lead depends on our ability to recognise and manage our own emotions/triggers and in managing the full range of emotional responses from staff in the workplace. BSBLDR501 Develop and use emotional intelligence explore your own EI capitalise on your strengths and minimise your challenges improve your EI and lead with emotional intelligence Individual workshop training and assessment cost: $425/$405 MEMBERS Centre for Community Welfare Training 2016 Page 7

Elective Units Choose 8 units from the following options: Donna Bevan Manage People Performance May 23 & 24 - Sydney September 6 & 7- Moruya November 2 & 3 - Sydney Get the best out of your team by learning how to manage people and their workloads effectively, address performance issues, support staff to get great outcomes for your clients, and encourage a positive workplace culture. Develop work plans and the systems needed to monitor work, provide feedback and coaching to staff, to initiate and manage performance support and improvement systems. This workshop is particularly useful for managers of small teams or organisations that do not have trained human resource staff. BSBMGT502 Manage people performance ( Group A) design of performance management and review systems provide effective feedback to employees (both formal and informal) develop coaching and mentoring skills to improve worker performance Individual workshop training and assessment cost: $655/$610 MEMBERS Project Management Grace Leotta March 8 - Sydney June 8 - Tamworth November 14 - Sydney Everyone works on projects. We may call them tasks or jobs but ultimately they require our energy and attention. Despite the fact that many project management tools and techniques are available, projects still fail with monotonous regularity. Why? Because the basic principles of project management and the critical success factors to make a project work are frequently ignored. BSBPMG522 Undertake project work ( Group A) take away project tools to guide a project from start to finish; plan to involve their team implement quality management skills to the project Individual workshop training and assessment cost: $425/$405 MEMBERS Centre for Community Welfare Training 2016 Page 8

Gillian Brannigan Debriefing Skills July 29 - Sydney November 18 - Sydney The stress of client work can be alleviated by a supportive workplace that implements support processes to manage stress and emotional wellbeing of staff. In particular, staff should have access to debriefing after incidents. This workshop covers the processes of debriefing and stress management, and looks at the types of organisational processes that will ensure adequate support is provided. The course consists of a 1-day workshop accompanied by distance and online options. CHCCS505B Provide supervision support to community sector workers ( Elective unit from another Training Package) This unit may be subject to change. Please check our website for details. Participants will have the opportunity to explore: supervision models and practices techniques to identify staff needs types of internal and external support available to staff Individual workshop training and assessment cost: $425/$405 MEMBERS You as Manager Distance kit This course applies to managers and focuses on the need for managers to be organised, focused and skilled, in order to effectively manage the work of others. As such it is an important topic for most managers, particularly as managers serve as role models and have a significant influence on the work culture and patterns of behaviour. BSBWOR501 Manage personal work priorities & professional development (Group A) Establish personal work goals Set and meet own work priorities Develop and maintain professional competence Distance kit with assessment $300/$280 MEMBERS Centre for Community Welfare Training 2016 Page 9

Recruit, Select and Induct Staff Distance Kit Successful recruitment and induction of staff is essential for the organisation s short term needs and long term development. We need to find people who are the most suitable for the job as the results of ineffective recruitment can be additional financial expense, disrupted workplaces and stressed staff. BSBHRM405 Support the recruitment, selection and induction of staff ( Group A) identify key job requirements develop selection criteria and interview questions review effective interviewing processesd develop an effective induction program Distance package with assessment: $300/$280 MEMBERS Managing WHS and Other Workplace Risks Distance Kit Risk is a part of everything we do. This distance package provides an overview of the roles and responsibilities of managers in risk management in general, with a focus on Work Health and Safety in particular, by looking at relevant legislation, common practices, record keeping and the importance of consultation and teamwork. BSBWHS501 Ensure a safe workplace ( Group A) BSBRSK501 Manage risk ( Group A) understand categorisation, risk priorities and determine appropriate control measures and prepare a treatment plan examine the legislative responsibilities for managers to develop and maintain safe workplaces explore what constitutes an occupational health and safety management plan Distance package with assessment: $375/$355 MEMBERS Centre for Community Welfare Training 2016 Page 10

Manage Budgets and Finances Distance Kit If the words 'budget', 'debt recovery' and 'cash flow' bring fear into your heart this package is for you. It covers the whole of the financial management process, including setting financial goals, planning a budget, working with staff to effectively implement and monitor the budget and reporting financial information. The theory is well supported by practical activities. BSBFIM501 Manage budgets and financial plans ( Group A) understand the purpose and terminology of budgeting and financial management understand basic accounting principles involved in budgeting, cash flows, financial statements, accrual accounting concepts and electronic spreadsheets understand how cost management plans are developed Distance Kit with assessment: $300/$280 MEMBERS Continuous Improvement Distance Kit A continuous improvement or quality management system is essential to ensure that our teams and organisations stay on track with quality service delivery, even when workloads are demanding. Identify tools and techniques that you can use to monitor and review your team or organisation s performance, identify areas of improvement, and initiate new strategies to improve quality. BSBMGT516 Facilitate continuous improvement ( Group A) gain a knowledge of continuous improvement systems and processes identify consultation and communication techniques, including reporting and recommendation processes identify strategies to ensure that team members are actively encouraged and supported to participate in decision making responsibilities and to assume responsibility, as appropriate. Distance package with assessment: $300/$280 MEMBERS Centre for Community Welfare Training 2016 Page 11

Workforce Planning Distance kit Often staff recruitment is a reaction to an existing person leaving, or a response to an identified short term need. In contrast, workforce planning addresses the longer term staffing needs of an organisation, taking into account the skills and knowledge that will be required to meet the changing workplace. This course includes the theory and principles of workforce planning as well as the practical strategies needed to apply this in your workplace. BSBHRM513 Manage workforce planning ( Group B) Learn about the theories and principles of workforce planning, including the impact of government policy. Identify appropriate information sources for determining workforce priorities. Develop a plan that includes relevant research and specific strategies to ensure access to a skilled and diverse workforce. Distance kit with assessment $300/$280 MEMBERS Promoting a Diverse Workforce Distance kit Diversity in a workplace doesn t just happen. It needs to be planned for and promoted. This course covers underpinning concepts of diversity and provides strategies and processes for promoting and supporting a diverse workforce. BSBLDR504 Implement diversity in the workplace ( GroupA) Identify techniques to scope workforce diversity. Establish policies and procedures to integrate diversity into workforce operations. Explore strategies that support diversity into the workforce. Distance kit with assessment $300/$280 MEMBERS Centre for Community Welfare Training 2016 Page 12

Utilising Learning Strategies to Improve Outcomes Distance kit Managers have to balance the need for ensuring staff have the skills to achieve organisation or team goals, with the reality of limited resources and time. In this course you will identify strategies for learning that you can implement in your team, and consider how to make the best use of external training. The strengths and weaknesses of different learning delivery methods will also be outlined. BSBLED501 Develop a workplace learning ( Group B) Identify and analyse a range of different types of learning activities Learn how to review and plan for development needs of individuals and teams Discuss how the management of relationships can achieve a learning outcome. Distance kit with assessment $300/$280 MEMBERS Cogs and Wheels: Knowledge Management Systems Distance kit Knowledge management systems are the engine room of your organisation but not well understood. As a manager or team leader it is important to set up processes and systems to capture, use, distil and discard information from internal and external sources. What to use and what to lose is important for the long term sustainability of the organisation. BSBINM501 Manage an information or knowledge management system ( Group B) Learn about the features of an effective knowledge management system. Understand the benefit of managing knowledge effectively in an organisation. Develop a plan for implementing a new knowledge management system including staff capability. Learn techniques to analyse effectiveness of the system and review results. Distance kit with assessment $300/$280 MEMBERS Centre for Community Welfare Training 2016 Page 13

Managing a Quality Assurance program Distance kit Compliance with standards is a common requirement in organisations today. However, a quality assurance program can also add value to the services that you provide to clients and make a difference between a reputation for being good and one for being excellent. This course guides you through the process, from identifying the required standard of service to reviewing the results of strategies and making adjustments. BSBMGT521 Plan, implement and review a quality assurance program (Group B) Connect with knowledge management in an understandable and practical way. Learn about the principles and theories that underpin quality assurance programs. Develop effective review procedures. Distance kit with assessment $300/$280 MEMBERS Centre for Community Welfare Training 2016 Page 14

Application Form I understand that by lodging this Application Form, I am agreeing to CCWT s Terms and Conditions on page XX of this form. Please note refund conditions in particular. 1. Personal Details Family Name: Given Names: Home Address: Postcode: Phone (H) (W) (M) Email: Current Employer: Fax: Position: 2. Documentation Please attach the following: 1. Current Job Description (if available) 2. Current Resume (if available) 3. Course Selection 4. Statistical Information Collection form (p 21) 5. USI* ( Unique Student Identifier) If you do not have an USI, you can apply by following the following link www.usi.gov.au. 3. Payment Details Please note: CCWT does not require full payment up front if an individual is paying. For the full qualification the payment schedule is: 1 st instalment of $1000 on enrolment 2 nd instalment of up to $1000 due mid Diploma 3 rd instalment of remaining payment due on completion of Diploma If your organisation is paying, the full amount can be paid upfront CCWT will invoice you for all payments. The invoice can then be paid by cheque, credit card (Visa or MasterCard), direct deposit or cash (at Sydney office only). Total Amount Payable: (Calculated from page 16) If your organisation s paying, please provide details on who to send the invoice to: Contact name: Invoice address: Centre for Community Welfare Training 2016 Page 15

NEXT STEP. Now that you have read the units available, write down your preferred extra units needed for the upgrade of your existing BSB51107 Diploma of Management. Remember that you must have all 4-core units to obtain the BSB51915 Diploma of Leadership and Management Also indicate what would be your preferred date if it is a face to face workshop. If the delivery mode is via a Distance Kit, leave this column bank In the last column, please write in the cost of the course. These are indicated in the course descriptions. Return this sheet with your application form on page 15. Course name Preferred date * * There may be some additional costs depending on the need to upgrade to your existing units. Centre for Community Welfare Training 2016 Page 16

Terms and Conditions By lodging this Application Form, you are agreeing to CCWT s Terms and Conditions. Course Attendance Unless completing the distance education options, it is essential to attend all workshops for the full duration. If you would like to change your preferences for distance or face to face delivery, please do so 10 days before the commencement of the workshop. You may elect to complete some units of competency by Recognition of Prior Learning (RPL). Please make your choice carefully before you enrol. RPL attracts lower fees, so a combination of RPL and workshops can be more cost effective, but refunds will not be given to participants who choose the RPL process for some units after they have registered for the complete Diploma. For further information on RPL please visit the CCWT website: www.acwa.asn.au or phone the Learning and Development Coordinator. What does my course fee cover? Course fees include: Course attendance or distance resources (where available); Handouts; Support provided by the Learning and Development Coordinator; Tea/coffee and biscuits and lunch at workshops; Assessment services if more than two attempts are needed an additional fee of $50 per unit will apply; Issue of Certificate of Attendance; and Relevant certification, that is, Statement of Attainment, or Diploma. It is important that assessment tasks are submitted by the due date given by the trainer/assessor, or that you apply for an extension. Generally there is no problem with gaining an extension but it is essential to request one. You can request an extension by contacting the Learning and Development Coordinator or faxing in a completed Extension Request Form (found in your Student Handbook). If completed assessment tasks are not received within six months from the completion of the workshop, and an extension has not been arranged, a further fee of $50 per unit will be charged. This fee must be paid when you lodge late assessment tasks. Course fees remain valid until 5 th October 2016. After this date, 2017 course fees will apply. Receipts Please note that invoices and receipts are only issued on request. Refunds Once your registration is processed we will refund 75% of the course fees provided that you notify us in writing two weeks before the commencement of your first workshop. Course fees are not refundable after the first workshop that you attend, except in the case of illness or misadventure as stated below. A pro-rata refund will be considered if a medical certificate is provided in the event of an illness or misadventure. Any requests for refunds or changes to your enrolment or attendance preferences must be made in writing. Centre for Community Welfare Training 2016 Page 17

If you register for a nominated workshop and do not attend, you will need to register in that workshop for the following year and will incur an additional charge based on the current CCWT Handbook fees. Course Cancellations/Postponements CCWT does all it can to ensure that courses run in accordance with the course schedule, however CCWT also reserves the right to alter any arrangements, including course cancellations. In the event of a course cancellation, CCWT will negotiate a mutually satisfying arrangement. This may include registration into the same workshop at a different time, registration into a similar workshop, completion of distance packages, and/or personal support from a CCWT trainer/assessor. If CCWT is unable to provide the required training and assessment to complete the qualification, you will receive a refund of all unused registration fees, and assistance sourcing a vacancy in a similar qualification elsewhere. Travelling s In the event of a workshop postponement or cancellation, CCWT is not responsible for travel costs that may be incurred. If a workshop is postponed or cancelled, CCWT will make reasonable efforts to contact you within seven days of the scheduled date. It is advisable that before booking travel you phone CCWT seven days prior to the workshop. After reading the Terms and Conditions: Please return your Application Form & required documentation to: Course Coordinator Diploma of Leadership and Management CCWT Locked Bag 13 Haymarket Post Office NSW 1240 Phone (02) 9281 8822 Or email: lesley@acwa.asn.au Centre for Community Welfare Training 2016 Page 18

Statistical Information Collection Form Please note: If you have previously completed this form you do not need to complete it again. You only need to complete this form the first time that you enrol with CCWT for nationally recognised training. If you have previously completed this form but would like to make changes to your information answer only the questions that you wish to alter and provide your name and birth date. About this form: CCWT is required to collect statistical information about all participants in training and assessment programs. We use the information to: Adjust our training and assessment services to meet your requirements where necessary (eg using information about your needs and language background) Comply with government funding requirements Comply with the requirements of the AQTF Standards, to which all registered training organisations are required to comply. The information collected is stored securely in our database. You are entitled to receive a copy of any information that you have stored and to request changes are made when information is inaccurate. The information may be accessed by: ACWA staff trainer/assessor, administration staff, and as part of our continuous improvement processes the NSW registering body for registered training organisations (VETAB), particularly during audits State Training Services (Dept of Education NSW) if you are receiving government funding Please tick the following statement if you agree to this use of your information. I, agree to the collection and use of the following information by ACWA. I understand that my information will only be shared as necessary to fulfil government funding and registration requirements. Information about you: Name: Title First name Last name Mailing Address: Work OR: Home State P/code Contact Details: Work phone Mobile Email Home phone Fax Date of birth Gender Female Male Residency status eg Aus citizen, type of visa Centre for Community Welfare Training 2016 Page 19

Reason for studying: Of the following categories, which BEST describes your main reason for undertaking this course: To get a better job or promotion To try for a different career It was a requirement of my job I wanted extra skills for my job To get into another course of study For personal interest or self development To start my own business To develop my existing business Other reasons Special Needs: Do you have a disability? Yes No If yes, please indicate the areas of disability, impairment or long term condition: Hearing/deaf Physical Intellectual Learning Mental Illness Acquired brain impairment Vision Medical condition Other Please describe any special assistance you will require during training and/or assessment: Cultural and linguistic background: Are you of Aboriginal or Torres Strait Islander background? No Yes, Aboriginal Yes, Torres Strait Islander Yes, both Aboriginal or Torres Strait Islander Do you speak a language other than English at home? No, English only Yes please specify the language/s spoken: If you do speak a language other than English at home, how well do you speak English? Very well Well Not well Not at all Centre for Community Welfare Training 2016 Page 20

Educational background: BSB51915 Diploma of Leadership and Management What was the highest level of primary/secondary school that you completed? Did not go to school Year 8 or below Year 9 or equivalent Completed Year 10 Completed Year 11 Completed Year 12 Please indicate which year you completed your schooling in. Have you successfully completed any qualifications since leaving school? Yes No If so, please tick all applicable: Bachelor degree or higher degree Advanced diploma or associate degree Diploma or associate diploma Certificate IV or advanced trade certificate/technician Certificate III or trade certificate Certificate II Certificate I Certificates other than the above Information about your employer: Name of Organisation Program or team (if different from above) Approximate number of employees (in Australia) Please indicate the type of organisation that you work for: Private sector Group training scheme Government business enterprise Local government State government Commonwealth government Other Of the following, which best describes your employment status: Full-time employee Part time employee Self employed and not employing others Employer Centre for Community Welfare Training 2016 Page 21

Fees and payment Provide details of who and where invoices should be sent to: (write As Above if same as contact details) BSB51915 Diploma of Leadership and Management If you tick yes to one of the following statements you are eligible for a fee concession or exemption. CCWT will contact you for further information. I am an Aboriginal or Torres Strait Islander I receive a Disability Support Pension (partial or full) I receive a Centrelink benefit (including Family Tax Benefit A maximum rate, Austudy) Thank you for completing this form. Please send to the CCWT VET Administration Officer at: Locked Bag 13 Haymarket NSW 1240. Fax (02) 9281 8827 If you have completed this form electronically you can email it to ccwt@acwa.asn.au Centre for Community Welfare Training 2016 Page 22