BSB51107 DIPLOMA OF MANAGEMENT

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1 BSB51107 DIPLOMA OF MANAGEMENT SELF ASSESSMENT QUESTIONS AND CHECKLIST From the BSB07 Business Services Training Package Contact CCWT: Level 4, 699 George Street (Near Ultimo Road) Sydney NSW 2000 Phone: (02) Postal Address: Locked Bag 13 Haymarket NSW 1240

2 for BSB51107 Diploma in Management for RPL Portfolio ACKNOWLEDGEMENTS This work has been produced by the Centre for Community Welfare Training (CCWT) by Lesley Furneaux-Cook Learning and Development Project Manager Diploma of Management. Version number: 2 Released for use: December 2012 Disclaimer ACWA/CCWT does not give warranty nor accept any liability in relation to the content of this work. Copyright! ACWA/CCWT This publication is copyright. Except as expressly provided in the Copyright Act, 1968; no part of this publication may be reproduced by any means (including electronic, mechanical, microcopying, photocopying, recording or otherwise) without prior written permission from ACWA/CCWT. Version 2

3 for BSB51107 Diploma in Management TABLE OF CONTENTS Section 1 - Self-Assessment Information 2 What is self-assessment?... 2 The Self-Assessment Process... 2 Section 2 - Self-Assessment Checklist 5 Section 3 - Self-Assessment Questions 7 Version 2

4 Section 1 - Self-Assessment Information What is self-assessment? Self-assessment is a way for you to decide whether you would like to continue with the Recognition process for Diploma in Management. Selfassessment involves you asking yourself questions and thinking about your experiences that might be relevant to the unit/s contained in the qualification. Why conduct a self-assessment? Conducting a self-assessment will help you to decide if you have relevant experiences to demonstrate your competency for a particular unit or qualification. It is the first stage of helping you decide whether you should go to the effort of collecting evidence. If you determine you do not have enough relevant experiences, you can save yourself the work involved in applying and can consider other learning and development strategies. RPL is often seen as the easy way to gain a qualification. However there is no easy way to achieve a whole Diploma. The best chance of success comes when you choose the most appropriate pathway. The Self-Assessment Process 1. Self-Assessment Checklist Complete the Self Assessment Checklist. This can be found in Section 2. The checklist contains examples of the types of experiences and roles that may have provided you with the skills and knowledge required in the Diploma. This list is not exhaustive you may have other experiences that are not mentioned here. There is also a list of the types of evidence that you could use to support your Recognition application. Consider the experiences and evidence you have and ask yourself the following questions:! How difficult will it be for me to gather the evidence?! Will I be able to gather sufficient evidence for each unit?! Have I had the work experience required for this qualification? If your responses are positive, please continue with Step 2. If your responses are negative, please still complete Step 2, remembering that the above considerations will impact on your final decision. Version 2 Page 2

5 2. Self-Assessment Questions Complete the Self Assessment Questions. These can be found in Section 3. The questions for each unit direct you to think about different experiences you have had in your work and life. Please read each question and tick the rating that best describes your situation. At the end of the questions, add up the number of ticks and number of crosses and check your responses with the statements at the bottom of the Self Assessment Questions. This will help you to decide whether you have enough appropriate experience to continue with a Recognition application. Each unit has a description and lists the essential evidence that an assessor must see before finding you competent in a unit. Please note that this evidence does not have to take any particular form. For example there is not a particular template for a professional development plan that you must use. The evidence should be in whatever form you are using it in the workplace. To complete the qualification you need to achieve eight of the ten units included in this package. You should choose the eight units for which you have the most suitable evidence. 3. Deciding Whether to Continue Consider your responses to both the Self-Assessment Checklist and the outcome of the Self-Assessment Questions. If they strongly indicate that you have the skills and knowledge for this qualification and are able to provide evidence to demonstrate this, please proceed with your application (GO TO STEP 4) If the results of the Self-Assessment Checklist and Self-Assessment Questions are mixed, it may help you to discuss your responses with people who know you well and understand what work and life experiences you have had. If you are still unsure about your responses or what the questions mean, please discuss this with the Learning and Development Project Manager Diploma of Management at CCWT on If the results of the Self-Assessment Checklist and Self-Assessment Questions indicate that you would have difficulty demonstrating your skills and knowledge for this unit, you will need to consider an alternative training pathway, rather than the Recognition pathway. You can contact the Learning and Development Project Manager Diploma of Management at CCWT to discuss these options. Version 2 Page 3

6 4. Applying Complete the application form and attach the following! Payment! CV/resume! Copies of qualifications and/or transcripts! Current job description (and previous where relevant)! Self-Assessment Checklist! Self-Assessment Questions 5. What Next? An assessor at CCWT will review:! the evidence you have attached! your Self-Assessment Checklist & Questions Within two (2) weeks of receiving your application an assessor will call you to discuss your application. You will then be sent the RPL package. This contains all the information that you need to complete the RPL Process. Your assessor will also discuss an End Date with you. This is the date by which you need to have all the evidence for your RPL application to your assessor. It will generally by twelve (12) months from the time that you apply. This can be negotiated though, and you are welcome to complete the process in a shorter period of time if you wish. If you have not been found competent by the End Date you will need to pay an additional fee in order to continue the process. It is advisable to submit evidence to your assessor on a regular basis. Within two (2) weeks of receiving evidence your assessor will inform you of your progress. If you have any questions about the Assessment Process, please contact the VET Manger or Learning and Development Project Manager Diploma of Management at CCWT on Version 2 Page 4

7 Section 2 - Self-Assessment Checklist This is a guide to experiences you may have had that would give you the required skills and knowledge for this qualification. Please tick the boxes that relate to your experience:! Coordinating specific programs or projects within community service organisations! Supervising a small number of lower classified workers or volunteers! Experience as a first-line manager working under the supervision of a service or centre manager who has overall responsibility for the service! Resolving problems and issues in the workplace within organisational guidelines! Other (please list) Please tick the boxes which are (or sound similar to) job roles you have had:! Activities Program Coordinator! Assistant Manager! Care Coordinator! Coordinator! House Coordinator! Local Area Coordinator! Program Coordinator! Program/Project Manager! Project Officer! Respite Coordinator! Shift Supervisor! Supervisor! Team Leader! Unit Coordinator! Unit Manager! Volunteer Coordinator! Other (please list) Version 2 Page 5

8 Please tick the boxes which relate to evidence you can use:! A current resume/cv! Job description! Letters of support from Managers/Supervisors confirming your job role! Memos, reports, minutes of meetings or other written documents recording your involvement in any job activities! Samples of work undertaken such as reports, promotional materials, observations, work journals, performance work reviews, photos of your work or program activities, videos and funding submissions.! Certificates/transcripts listing same/similar units completed previously! Certificates of Attendance/Participation for training or workshops you have attended! Any other workplace document you think relevant: Version 2 Page 6

9 Section 3 - Self-Assessment Questions In this section, you will be asked a number of questions relating to each unit within the Diploma of Management. These questions are designed to help you determine which units (if any) of the diploma to apply for Recognition of Prior Learning (RPL); or whether to apply for RPL for the whole diploma. Next to each question, you will be asked to tick either of the options; Regularly, Sometimes, or Never. If you tick Regularly for more than half the questions, than you should consider undertaking the Recognition process. If you tick Sometimes for more than half the questions, than you should contact the Learning and Development Project Manager Diploma of Management at CCWT to discuss this further. If you tick Never for more than half the questions, than you should consider an alternative learning pathway (such as attending the workshops at CCWT). You may also call the Learning and Development Project Manager Diploma of Management at CCWT to discuss this. A Totals section is provided at the bottom of each page and on the last page to assist you with this process. Remember you also need to consider whether you can supply the evidence needed to the assessor. Version 2 Page 7

10 UNIT BSBWOR501B Manage personal work priorities and professional development This unit requires you to demonstrate that you can manage your own performance and professional development opportunities, with a particular emphasis on setting and meeting priorities, analysing information and using a range of strategies to develop further compliance Evidence of the following is essential: " Systems and processes used to organise and prioritise tasks which show how work is managed " Personal development plan with career objectives and an action plan 1 Do you establish, develop, maintain and participate in networks (e.g. informal as well as formal structures such as Interagencies)? 2 Do you gather and consider feedback from employees, clients and colleagues in order to identify and develop ways to improve your professional competence? 3 Do you have a personal work plan? 4 Do you continue to engage in professional development? 5 Are you a positive role model to your team and other work colleagues? 6 Can you use technology effectively as part of your work? 7 Are your personal knowledge and skills assessed against established standards to determine development needs, priorities and plans? 8 Do you aim to achieve a balance between work and life activities? TOTALS: REGULARLY /8 SOMETIMES /8 NEVER /8 Version 2 Page 8

11 UNIT BSBFIM501A Manage budgets and financial plans within the work team This unit requires you to manage the finances within your work team. You are not required to develop a budget, but must be involved in planning and implementing financial management systems, support team members whose role involves aspects of financial operations. Monitoring, controlling and reviewing finances and the financial management approaches. Evidence of the following is essential: " Financial skills required to work with and interpret budgets, ageing summaries, cash flow, petty cash, the GST and profit and loss statements " Knowledge of the record keeping requirements for the ATO and for auditing purposes 1 Do you clarify budgets/financial plans with relevant personnel within your organisation to ensure that documented outcomes are achievable, accurate and comprehensible? 2 Do you implement, monitor and modify contingency plans as required to maintain financial objectives? 3 Do you provide information and support to your team members so that they understand their responsibilities with the budget and can carry out their responsibilities accurately? 5 Are your processes for reporting of expenditure, income, assets, stock, consumables, equipment and wastage implemented across the work team to monitor actual expenditure and control costs? 6 Do you monitor expenditure and costs on an agreed cyclical basis to identify cost variations and expenditure overruns? 7 Do you collect, collate and analyse data and information on the effectiveness of financial management processes within the work team? 8 Do you implement and monitor agreed improvements in line with financial objectives of the work team and the organisation? TOTALS: REGULARLY /8 SOMETIMES /8 NEVER /8 Version 2 Page 9

12 UNIT BSBMGT502B Manage people performance This unit requires you to demonstrate that you can establish and maintain systems to manage the performance of staff who report directly to you. This includes allocating work, development of key performance indicators, coaching and feedback and termination procedures. Evidence of the following is essential: " Documented performance indicators and a critical description and analysis of performance management systems across the workplace " Techniques in providing feedback and coaching for improvement in performance " Knowledge of relevant awards and certified agreements 1 Do you allocate work to team members? 2 Do you develop performance indicators, goals or other work standards with your team members? 3 Do you conduct performance appraisals or other performance management interviews with your staff? 5 Do you have established systems for monitoring the work performance of your staff, and do you implement these? 6 Do you provide coaching and other support to your staff in order to improve their work skills? 7 Do you carry out poor work performance and termination procedures with staff? TOTALS: REGULARLY /7 SOMETIMES /7 NEVER /7 Version 2 Page 10

13 UNIT BSBWOR502B Ensure team effectiveness This unit requires you to take a leadership role in the development of team plans, leading and facilitating team work and liaising between your team and management of the organisation. Evidence of the following is essential: " A range of techniques that can be used to build work teams, strengthen communications in the team and resolve conflict " Methods for engaging with stakeholders and obtaining advice from outside the work team, to ensure team is focused and on track 1 Do you develop and them implement a work plan for your team (could also be a team plan, small operational plan etc)? 2 Do you provide support to your team members so that they can achieve their work responsibilities? 3 Do you develop strategies to ensure that team members have input into planning, decision-making and operational aspects of work team? 4 Do you provide feedback to team members to encourage, value and reward contributions? 5 Do you develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed? 6 Does your own contribution to your work team serve as a role model for others and enhance the organisation's image to all stakeholders? 7 Do you deal with any unresolved issues, concerns and problems that are raised by your team, or about your team? 8 Do you maintain and establish open communication processes with all stakeholders? TOTALS: REGULARLY /8 SOMETIMES /8 NEVER /8 Version 2 Page 11

14 UNIT BSBPMG510A Manage projects This unit requires you to demonstrate skills in managing projects, such as development of a project plan, administering and monitoring, finalising and reviewing the project and applying information learnt from project delivery to future projects. Evidence of the following is essential: " Development of a project plan " Details of monitoring arrangements and evaluation of the project s efficacy to address time lines and budgets of project " Knowledge of relevant legislation 1 Do you manage projects as part of your work role? 2 Do you develop project plans that include timelines, tasks that need to be completed, roles and responsibilities of project team members? 3 Do you have responsibility for ensuring that the resources required to carry out projects are requested and then used efficiently? 4 Have you worked with a group of stakeholders to deliver a project? 5 Do you develop your project budget(s) and take responsibility for monitoring project spending? 6 Have you been responsible for maintaining the necessary documentation for a project? 7 Have you reviewed (with others) the outcomes of a project and documented the results? 8 Do you develop risk management plans for your project/s? 9 Do you take responsibility for monitoring the outcomes of the project against the required outcomes and make adjustments to the project as necessary? TOTALS: REGULARLY /9 SOMETIMES /9 NEVER /9 Version 2 Page 12

15 UNIT BSBMGT515A Manage operational plan This unit requires you to demonstrate that you can develop and monitor an operational plan for your team or section. Development of systems and procedures to support the plan is expected. You also need to be able to show that your operational plan supports the organisation s required outcomes. Evidence of the following is essential: " The development of an operational plan with details of how it will be implemented and monitored. 1 Are you responsible for the development of an operational plan for your section or team? 2 Do you include the development of key performance indicators to measure performance in your operational plan(s)? 3 Do you research and then source the necessary resources to carry out the operational plan? 4 Do you develop contingency plans and implement when necessary? 5 Do you have responsibility for recruiting staff? 6 Do you monitor and review performance systems and processes to assess progress in achieving targets? 7 Do you analyse and interpret budget and actual financial information to monitor and review profit and productivity performance? 8 Do you implement strategies to improve areas of under performance? 9 Do you provide mentoring and coaching to support individuals and teams in order to achieve the required outcomes and use resources efficiently and effectively? TOTALS: REGULARLY /9 SOMETIMES /9 NEVER /9 Version 2 Page 13

16 UNIT BSBOHS509A Ensure a safe workplace This unit requires you to demonstrate that you can establish, maintain and evaluate occupational health and safety in your work area. Evidence of the following is essential: " Detailed knowledge and application of all relevant OHS legislative frameworks " Detailed knowledge of workforce characteristics and how they impact on the design and maintenance of OHS " Establishment and maintenance of arrangements for managing OHS within the organisation s business systems and practices " Identification of intervention points for expert OHS advice " Principles and practice of effective OHS management is a small, medium or large business 1 Do you define Occupational Health and Safety responsibilities for all workplace personnel to allow implementation of Occupational Health and Safety policies, procedures and programs? 2 Do you identify and provide financial and human resources for the effective operation of the Occupational Health and Safety system? 3 Do you develop Occupational health and safety policies, which clearly express the organisation's commitment to implement relevant Occupational Health and Safety legislation? 4 Do you ensure that participative arrangements are established and maintained with employees and their representatives in accordance with relevant Occupational Health and Safety legislation? 5 Do you assist in creating a culture in your team that prioritises OHS issues? 6 Do you implement solutions to OHS problems, in accordance with the hierarchy of control? 7 Do you establish and maintain a system for Occupational Health and Safety record keeping to allow for identification of patterns of occupational injury and disease in the organisation? 8 Do you measure and evaluate your Occupational Health and Safety system in line with the organisation's Quality Systems' framework? TOTALS: REGULARLY /8 SOMETIMES /8 NEVER /8 Version 2 Page 14

17 UNIT BSBMGT516C Facilitate continuous improvement This unit requires you to lead and manage continuous improvement processes, with a particular emphasis on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvements Evidence of the following is essential: " Examples of strategies and approaches to improve work outcomes or organisation s functioning " Methods for monitoring performance and customer service 1 Do you encourage your team to actively participate in decision making processes and to assume responsibility and exercise initiative as appropriate? 2 Do you establish systems to ensure that the organisation's continuous improvement processes are communicated to all stakeholders? 3 Do you develop mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation's continuous improvement processes? 4 Do you develop strategies to ensure that systems and procedures including technology are used to monitor operational progress and identify ways in which planning and operations could be improved? 5 Do you ensure that customer service strategies and processes are improved through continuous improvement techniques and processes? 6 Do you establish processes to ensure that team members are informed of savings and productivity/ service improvements achieved in the business plan? 7 Do your maintain the necessary documentation of your team performance to assist in identifying further opportunities for improvement? 8 Do you take into account areas that have recorded improvement and opportunities for improvement in all aspects of future planning? TOTALS: REGULARLY /8 SOMETIMES /8 NEVER /8 Version 2 Page 15

18 UNIT BSBLED501A Develop a workplace learning environment You are expected to demonstrate the skills and knowledge required to develop a learning environment in your team, to analyse the learning needs of your staff and to provide the opportunities to undertake professional development to meet these needs. Evidence of the following is essential: Methods for reviewing performance development needs and techniques for providing feedback on those needs Models for planning professional development Options available for professional development Knowledge of relationship management required to achieve a learning outcome. 1 Do you provide feedback to team members on their performance reviews? 2 Do you develop and implement learning plans with your team members? 3 Do you develop or review the organisation s policies and procedures around professional development and learning opportunities? 4 Do you liaise with other specialist such as learning and development or human resource professionals regarding the needs of your team? 5 Do you identify and provide opportunities for your staff to participate in activities that meet their learning needs? 6 Do you set up strategies that encourage people to share their learning with other team members? 7 Do you take responsibility for monitoring and reviewing the learning activities that are undertaken by your team members? TOTALS: REGULARLY /7 SOMETIMES /7 NEVER /7 Version 2 Page 16

19 UNIT BSBRSK501B Manage risk This unit requires you to manage risks in a range of contexts across the organisation or for a specific business unit or area. Evidence of the following is essential: " Risk management plan which includes a detailed stakeholder analysis, explanation of the risk context, critical success factors, identified and analysed risks, and treatments for prioritised risks " Details of monitoring arrangements for risk management plan and an evaluation of the risk management plan s efficacy in treating risks " Knowledge of relevant legislation, codes of practice and national standards Do you carry out the following risk management activities in your team or section? 1 Identification of risks? 2 Analysis of cause and potential impact of risks? 3 Determination of the likelihood of risks and the frequency of exposure? 4 Categorisation of risks and set risk priorities? 5 Decide on and implement appropriate control measures for risks? 6 Review the success of your risk management strategies and make changes as necessary? 8 Do you implement treatments that are regularly reviewed against measures of success? TOTALS: REGULARLY /8 SOMETIMES /8 NEVER /8 Version 2 Page 17

20 UNIT BSBHRM402A Recruit, select and induct staff This unit requires you to manage the recruitment process and carry out all associated tasks. Evidence of the following is essential: " Demonstrated ability to work with job descriptions to source and select suitable staff " Interviewing and other selection techniques that demonstrate awareness of equal opportunity and anti-discrimination requirements " Knowledge of the human resource life cycle Do you carry out the following human resource activities in your organisation or team? 1 Writing of job descriptions? 2 Manage the advertising and short listing process of applicants for a job 3 Develop interview questions? 4 Participate in interviewing prospective staff and in making employment decisions? 5 Manage the necessary documentation for a new staff member? 6 Organise induction for new staff member? TOTALS: REGULARLY /6 SOMETIMES /6 NEVER /6 Version 2 Page 18

21 UNIT CHCCS505B Provide supervision support to community sector workers This unit requires you to demonstrate your knowledge and skills in providing supervision as a support for community sector workers. This includes providing backup support, structured debriefing and maintaining your own professionalism and skills development in this area. 1 As a supervisor do you maintain regular contact with workers to demonstrate your availability for back up? 2 When you are providing supervision support to workers, do you ensure their conduct maintains the physical and psychological safety of clients, themselves and other workers? 3 Do you complete supervision reports after each contact? 4 Do you evaluate workers supervision needs and identify any areas for skill development? 5 In debriefing do you provide constructive feedback about the workers performance and the supervision process as appropriate within organisation guidelines? 6 Do you review the supervision process with the worker and seek feedback about effectiveness? 7 Do you regularly update your own knowledge and skills in supervision practice and procedures in line with organisation guidelines? 8 Do you ensure the supervision process remains confidential in relation to the worker, client and workplace? 9 Do you take all reasonable steps to ensure that any personal or social contact with workers does not adversely affect the supervision process? TOTALS: REGULARLY /9 SOMETIMES /9 NEVER /9 Version 2 Page 19

22 Add your totals here for the whole Diploma: UNIT REGULARY SOMETIMES NEVER BSBWOR501B BSBFIM501A BSBMGT502B BSBWOR502B BSBPMG501A BSBMGT515A BSBOHS509A BSBMGT516C BSBLED501A BSBRSK501B BSBHRM402A CHCCS505B To complete the Diploma of Management you need to demonstrate your competency for eight (8) of the twelve (12) units listed above. If you have most of your responses in the regularly and sometimes categories you may be able to achieve RPL in these units of competency. If you require further information regarding this process, please contact the Learning and Development Project Manager Diploma of Management on Version 2 Page 20

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