Logicalis Optimal Services Business and Technology working as one Business Optimal Technology
Contents Market 3 Optimal Services 4 Product and Solution Services 6 Lifecycle Services 10 Managed Services 12 Provisioned Services 14 What we do 16
Driving change - a service led transformation Our global survey of CIOs and IT Directors highlighted the struggle organisations are facing to focus on business strategy goals. 57% of European organisations are still spending over 70% of their time on day to day management of technology as opposed to strategic planning and initiatives. But how can you gain back that precious time to spend the ideal 70% of your time on strategic initiatives? Here are a few examples of what you said would help you earn back time to focus on strategic goals. Logicalis Optimal Services portfolio is designed to help you drive IT and business transformation. Our services overview demonstrates how partnering with Logicalis can help achieve the ideal 70% balance to deliver on your strategic business objectives. 65% - streamline and optimise technology infrastructure 82% - deal with a dedicated services company as prime contractor 65% - use a single vendor as a services optimisation partner The common theme worldwide is one of CIOs striving to improve all internal operational processes to deliver greater efficiency across every aspect of IT infrastructure and service operations. But the survey also suggests that CIOs recognise they may have too many service partners today. Service provider sprawl is an issue many CIOs clearly want to avoid or remedy by consolidating on a select number of service partners who can work across the services lifecycle. We predict that business innovation focused on creating a wider variety of solutions targeted at new business opportunities and challenges will drive a profound shift in the role of the IT organisation. Enterprise IT groups cannot afford any longer to be just watching, studying, exploring, or experimenting with cloud services, mobile devices, social technologies, or the other core elements of what we call the 3rd platform... Chris Barnard, Associate Vice President at IDC *survey of 186 CIOs and IT Directors across 180 midmarket organisations in 24 countries spanning Europe, North America, Latin America and Asia-Pacific. For full survey results, please go to www.uk.logicalis.com 3
Logicalis Optimal Services Business and technology working as one 63% of our clients rate consistency of service delivery as a selection criteria for a services partner. Built on an industry best practice services framework and world-class ITIL service processes, Logicalis Optimal Services are designed with the flexibility to meet your specific needs. Logicalis Optimal Services help CIOs manage the overhead of technology, infrastructure & operations, and enable them to respond proactively to their organisations business transformation aspirations. Our services span the complete enterprise platform lifecycle, from traditional maintenance and monitoring services through to advanced private cloud platform management. Built on a customer centric delivery model, with Managed Service Operations Centres, and Data Centres around the globe, we have made investments to insure we deliver 24x7 high quality consistent services to our customers wherever they are. We have a UK team of over 370 highly skilled service professionals with certifications aligned to our major technology vendors and core service areas. Logicalis Optimal Services bring business and technology together to work as one Services that optimise business productivity Business Productivity Services Business Mobility Services Workspace Communications Workspace Collaboration Workspace Virtualisation Optimal Security IT Service Management Platforms Communications Data Centre Technology, Infrastructure & Operational Services Services that optimise technology investments and IT operations 4
Logicalis Optimal Services is built on some of the industry s leading service management tools and processes that: Simplify, automate and standardise our clients infrastructure Enable consistent delivery while reducing operational costs Deliver business outcome led solutions As a full lifecycle service provider, our team of specialists will help you design, supply and build, maintain, monitor and manage your environment. Providing Product, Solution and Lifecycle Services across a range of infrastructures and technologies, we bring a disciplined, systematic approach using proven assessments, methodologies, tools, and best practices to drive consistency throughout the project engagement. Enable flexibility of capabilities for increased customer customisation Build on repeatable methodologies and best practices Product and Solutions Services Skills and resources to both accelerate and de-risk the adoption of new IT enterprise architectures and business productivity solutions Life Cycle Services Assure the availability, performance and operational integrity of core IT platforms, networks, systems and applicationspplications. Consult Design Maintain Monitor Supply Build Optimal Managed Services Enhance internal service delivery coverage, capacity and capability with trusted IT service out-tasking Provisioned Services Consumption of infrastructure and business productivity services directly from Logicalis cloud platforms and from Logicalis XaaS eco-system Manage Change Host Consume 5
Product and Solution Services Skills and resources to accelerate and de-risk the adoption of new IT & Business architectures and operational processes Consult Supply Design Build Professional Services 65% of our clients would like to streamline and optimise technology infrastructure. How can we help you deliver against this goal? Our Professional Services adds value to your business by providing strategy, design and implementation services to help plan, build, optimise and innovate your IT and business solutions. We deliver a range of packaged and bespoke services, from assessments that ensure existing IT assets deliver maximum value, to the design, build and optimisation of more complex infrastructure. Our team of highly skilled professionals will help you evaluate all your options and choose the combination that fits your exact needs and resources. Infrastructure Services Logicalis offers a comprehensive range of Assessment Design and Implementation Services, to support you in aligning your technology decisions to your current and future business plans. Our Assessment Services provide you with better insight into your existing environments, with detailed recommendations on performance and best practice guidance. Our Design and Implementation Services combine the people, processes and technology, with the program and project management necessary to transform a client s existing infrastructure, and minimise risk and deployment times. Our team focus on developing the roadmaps and solution designs for optimising your current IT environment and integrating new technologies. Our services span the following key areas: Data Centre and Virtualisation Automation and Orchestration Unified Communications and Collaboration Networking and Security Mobility Infrastructure Management
Consult Assessment and review services Strategy and business alignment Design Solution scope and validation Design and planning Migration and test planning Architecture and technical integration Vendor selection Supply Training & education Project & staff supplement Build CPA Global The design and implementation of a best of breed content and records management solution has significantly contributed to increasing the speed and efficiency of CPA Global s time-critical patent business operations, increasing customer responsiveness, business agility and ultimately, business profitability. Logicalis professional services credentials were second to none and the project was business-led from the outset, they clearly understood our needs and objectives and delivered a level of consultancy that far exceeded our expectations. Business Operations Director, CPA Global Solution deployment, integration and realisation Loughborough University Enabled the institution to slash IT costs and connect roaming academics with their business tools through a Virtual Desktop Infrastructure (VDI) solution and meet the long-term capacity and capability demands of its growing research, teaching and enterprise services. We very quickly realised the benefits we had expected to see, namely; total cost of ownership and efficiency within the IT team, modest carbon savings, and the provision of an alternative IT service for corporate users. Director of IT, Loughborough University 7
Data & Information Management 43% of our clients rated Business Intelligence projects as a priority if they had more time to spend on strategic initiatives. To keep pace with and outperform competitors, businesses must focus on how to grow, how to connect with customers and how to innovate. The strategic use of information turns data into valuable business intelligence, enabling organisations to dramatically improve their understanding of their own business, their customers, or their citizens. Logicalis Data & Information Management Professional Services division is home to a team of experienced business and technical experts, who help our customers make sense of their data and make smarter and faster decisions. We provide a comprehensive set of solutions and services for: Corporate Performance Management Business Intelligence We provide you with a complete set of services and skills to support you through every stage of the project: Consult Audit and review Strategy and business process alignment Design Architecture and enterprise integration and migration Project and programme management - governance Data and information modelling - quality assurance Vendor selection Supply Training and education Project and staff supplement Managed service Build Solution development, integration and realisation Data Warehousing and Information Management Gamesys By implementing a Business Analytics solution, the organisation was able to combine knowledge and technology to support business growth and maintain competitive edge. With regards to Logicalis, it is really fantastic to have access to a Technical Account Manager, to have someone to exchange ideas with and provide extra consultancy advice and guidance when and if we need it BI Manager, Gamesys 8
Flexible Resourcing How do you measure optimisation? 35% of our clients answered through efficient access to expertise... Logicalis will provide resources: For any company - big or small, the real challenge lies in finding and retaining skilled, experienced and welltrained professionals. However, the liability, training costs and other overhead expenses of recruiting new employees are very high. Businesses are constantly looking for strategic resourcing solutions that not only meet their staffing requirements, but also keep the costs to a minimum. The Logicalis Flexible Resourcing service responds to the growing demand on organisations to deliver strategic resourcing solutions to meet the peaks and troughs in business demands. It will enable your company to work in a smarter and more innovative manner, while quickly matching up to the dynamic changes in the business world. Remain a step ahead. Logicalis Flexible Resourcing will benefit your organisation in many ways: At the right time With the right skills At the right place At the right price Fast, reliable and strategic resourcing of specialist staff Access to a wider talent pool and fresh insights Ability to cope with staff shortages and workforce related contingencies Turn fixed costs into variable costs Remove the burden associated with recruitment 9
Lifecycle Services Assure the availability, performance and operations integrity of core IT platforms, networks, systems and applications 68% of organisations admit to finding it difficult to deliver a consistent level of IT support across the business. Do you? A growing mobile workforce and an increasing volume of mobile devices have further complicated the task of maintaining and managing ICT environments. Improving service levels while maintaining costs is an on-going challenge. Maintain Monitor Logicalis will help you significantly reduce the management complexity and save you money in doing so. Lifecycle Audit and Inventory Services To ensure your environment is performing to its optimum capacity, our services will assess and audit your existing infrastructure and make appropriate technical, operational, security and compliance recommendations needed to deliver against the defined strategy. Our services span a large range of infrastructure and technology suites, including: Asset lifecycle inventory Software/firmware reviews and upgrades Security reviews Compliance reviews technical and regulatory
Maintenance Services Monitoring Services Did you know that Logicalis provides mobile to mainframe multi-vendor hardware and software support? We offer comprehensive consolidated maintenance services, across diverse, multi manufacturer estates. This gives us the ability to deliver support services for most manufacturers ranging from tablets to data centre platforms which guarantee you enhanced simplicity, increased quality of service, and economies of scale. As a provider of maintenance support to over 600 customers, on over 100,000 devices, we have the experience, skills and accreditations to deliver best in class service. At the heart of our business is our specialist maintenance team with dedicated vendor specialists that truly understand the maintenance environment and the importance of providing a unified, cost effective solution to our clients. We have full manufacturer support combined with our own extensive field force, parts holdings, dedicated support teams and a Logicalis owned UK based ITIL 24x7 service centre. With the scope to provide dedicated on-site resource when needed, we offer a truly personalised service. We tailor each offering according to your individual requirements, recognising that each business has a unique set of requirements predicated on a unique ICT estate. We provide: A cost effective model, offering reduced annual support costs Dedicated multi skilled, multi accredited field force and parts holding UK based, 24x7 service desk for all your maintenance agreements International contract management with consolidated billing and finance options ISO quality accreditations and ITIL processes to ensure a consistently high level of service Our organisation needs be sure that critical systems are effectively protected from unexpected incidents that could impact business operations. Logicalis proactive monitoring services provide a high level of system availability by rapidly detecting and resolving incidents to prevent downtime and secure business continuity. Our enterprise class service, managed by a team of skilled resolver specialists, operates 24x7 from our Managed Service Centre. We provide monitoring services across the entire infrastructure, including: Compute Network Storage Firewall Communications and Collaboration Swinton With a core network crucial to its business, Swinton was no longer able to deliver in house support and needed a skilled and experienced provider to manage and maintain its growing network. Logicalis delivery of a complete network infrastructure redesign, on-going proactive management and maintenance enabled Swinton to cut costs and reinforce resilience and business continuity. We required a partner we could trust and one in whom we would have confidence to help us select and support the appropriate technologies. I believe they fit the bill perfectly. Network Manager, Swinton 11
Managed Services Enhance internal service delivery, capacity, capability and maturity with trusted partnership IT service outtasking Manage Change 56% of our clients want to consolidate use of managed services by selecting single vendors to manage specific technologies or services across multiple territories. Our Managed Services portfolio enables our customers to drive efficiency and productivity across the business by giving them back the time to focus on strategic initiatives. By focusing on optimising the business outcomes, we will help you build a service delivery plan that will both lower the costs, reduce time to market, and improve the overall service experience. Our Managed Service Centres, in England and Wales, deliver 24x7 support to our customers. The entire organisation runs frameworks to ensure service excellence quality and security, all accredited by the BSI to the appropriate ISO standards. Our Managed Services provide the flexibility, service levels and performance your business needs when it needs them. Our services are designed to be enterprise class, supporting a range of major business applications, operating systems and configuration options to support and secure your immediate and strategic business needs.
Our services will deliver optimised business value to your organisation and your customers: Improve and streamline ICT service delivery Lower the overall cost of business and technology services Respond more quickly to business needs Enable you to focus on your core business and strategic planning Secure your core data, assets and mission critical systems Logicalis has a range of services designed to support you in improving operational efficiency: Maintenance end to end consolidated maintenance support from mobile to mainframe Monitoring proactive monitoring to identify incidents and reduce downtime and risk Guardian News and Media - By successfully designing and integrating a large scale network infrastructure, Logicalis enabled GNM s new headquarter relocation and launch of an international branch office. The fully managed service provides round-the-clock monitoring of the infrastructure from Logicalis Managed Service Centre in Slough. I ve continue to be impressed with Logicalis service levels and their flexibility is so refreshing. As the business evolves, so do our IT needs & Logicalis consistently adapt with us. Guardian News and Media Managed infrastructure a portfolio of services that manages the entire IT estate Security a range of managed security services to protect your core data, assets and systems Lend Lease - By replacing its aging data centre, Logicalis Infrastructure-as-a-Service (IaaS) helped Lend Lease align IT to business strategy and free in-house resource to develop IT programmes that can generate new revenue streams and support business expansion. Logicalis created a robust, low risk transition and service transfer plan, and the migration was completed with minimal business disruption. Regional Infrastructure Manager EMEA, Lend Lease 13
Provisioned Services Consumption of infrastructure and business productivity services directly from Logicalis Cloud platform and from Logicalis XaaS eco-system partners Host Consume 50% of our customers said they spent between 80-100% of their budget on running past investments. How can you simplify and streamline your legacy environments and rapidly lower operational costs? Deliver cost effective IT services and new consumption models? Our Provisioned Services provide you with enterprise grade services that deliver the flexibility, performance and service levels your environment needs when you need them. We will help you reduce capital investment and overheads with our range of pre-built cloud models and consumption services, designed and operated to allow organisations to deliver new services with virtually no operational overheads. Our Private and Shared Cloud Services platforms support all major enterprise application workloads, operating systems and virtualisation platforms. Provides secure environment supporting mission critical, process intensive workloads Releases your IT team to focus on business initiatives Cost effective pay as you consume model, giving you greater control of your budget Delivers standardised services Aligns your IT service to your business Hosted in our UK Data Centres, we provide a range of secure, cost effective services: Co-location hosting service designed to scale from a single rack to the entire IT infrastructure and support high powered Tier 3 environments Managed Private Cloud a provisioned service, we design and build to your needs, with option to host on your site or in our Data Centre, managed by the Logicalis Operations Centre Hybrid Cloud - combines best of both private and shared cloud with the freedom to deploy your applications and draw capacity from our on-demand service to supplement your private cloud Infrastructure as a Service a flexible cloud delivery service that provides enterprise architecture as a pay per consumption model
Additional services: Business Analytics as a Service Unified Communications as a Service Video as a Service People, partnerships and processes to provide you with an optimal service Logicalis owns and operates our Managed Service Centres and Data Centres. Our 2 Tier 3+ UK-based high power density Data Centre facilities are connected to most major Telco carriers; the London Internet Exchange (LINX) and the Joint Academic Network (JANET). Both our Data Centre and Cloud services are PCI-DSS compliant. Our Managed Service Centres, in England and Wales, deliver 24x7 support to our customers. The entire organisation runs frameworks to ensure service excellence quality and security, all accredited by the BSI to the appropriate ISO standards. Our teams are trained to the highest level of accreditations and certifications aligned to our partnership levels. DWF The Logicalis Optimal Video Service solution, with a flexible per-user per-month consumption model, enabled DWF to provide a high definition video conferencing solution, deliver a professional experience to clients, while making significant savings in travel costs. Logicalis is enabling DWF to meet its objectives today and for the long term. Optimal Video Service has become an integral part of DWF, helping to shape the way we work as a company and actively enabling clients to benefit from our legal expertise in a timely and cost-efficient fashion. CTO, DWF We partner with industry-leaders to provide the best of breed technology and support. We are an IBM Premier Partner, HP Gold Partner, Cisco Gold Partner, NetApp Star Partner for professional and support services and CA Platinum Partner. John Lewis Partnership Migration of the Partnership Customer Database to the Logicalis Cloud Platform as a hosted service. As a result of the re-platforming and data migration, the mission critical database performance has improved on average approximately threefold. We have certainly noticed significant improvements in performance, and in the scope of analysis we are now able to carry out. Database Manager, John Lewis Partnership 15
What we do Logicalis provides customers with innovative IT infrastructure and service solutions in the following four technology areas: Agile Data Centre We provide best in class data centre infrastructure technology, management automation, virtualisation software and services. Workspace Transformation We provide network connectivity, unified communication and collaboration technology, software and services. Mobility - We provide wireless network connectivity, infrastructure security, productivity software and services. Data & Information Management We provide software and services that unlock the information within a business. These solutions are underpinned by our vendor partners, and are provided across four service options, under a common services framework. Services Agile Data Centre Workspace Transformation Mobility Data & Information Management Product & Solution Life cycle Managed Provisioned Assessment a a a a Design & Implementation a a a a Data & Information Management a Flexible Resourcing a a a a Assessment a a a a Maintenance a a a a Maintenance a a a a Monitoring a a a a Infrastructure a a a a Security a a a a Co-location a a a Private Cloud a a a a Hybrid Cloud a a a a Infrastructure as a Service a a a a Business Analytics & BI a Unified Communication a a Video as a Service a a Visit www.uk.logicalis.com Logicalis 110 Buckingham Avenue Slough Berkshire SL1 4PF t +44 (0) 1753 777 200 f +44 (0) 1753 777 203 View all our customer case studies at http://www.uk.logicalis.com/ knowledge-share/case-studies/ or scan the QR code Follow Logicalis UK: Logicalis 2014. All trademarks are acknowledged.