IT Managed Services Network services Collaboration

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1 IT Managed Services Network services Collaboration

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3 aap 3 is one of the most professional companies that I have ever worked with. They have listened to our requirements and reacted with flexibility that demonstrates their core value as being all about people. It s rare to see a company so customer orientated and dedicated to our joint success. Martin Baker Director of Worldwide IT Micro Focus

4 Who we are 4 IT Services

5 As a vendor independent organisation, aap 3 offer the best IT services and solutions direct to clients and as a dedicated channel service. We have operations in 30 countries with our headquarters in Southampton, Hampshire. For over a decade we have been providing cutting edge IT services for regional, national and global organisations. Fully flexible IT Services At aap 3 we deliver IT Services that are scalable, deliver flexible high performance solutions and cost efficiencies for regional, national and global organisations. Improving performance, cutting costs As technology advances at a rapid pace, customers expectations increase and employees need more flexible and efficient ways to operate. aap 3 help organisations to stay competitive by embracing the right new technologies, ensuring networks are efficient and up-to-date and implementing IT to help support and achieve your business goals. As part of our standard practice we identify opportunities to cut your operational costs and improve working practices. Enterprise solutions for all our customers We work with some of the world s largest IT companies to evaluate, design, implement and maintain IT solutions both as channel partners and direct to clients. Our partnerships with leading organisations like Cisco and IBM and global clients such as AT&T and HSBC enable us to deliver enterprise level solutions for organisations of all sizes. Top decile performance As a Top decile service provider aap 3 delivers high performance, rapid response services. Our extensive experience in the field across a broad range of industries gives us a depth of knowledge and experience to give our clients cutting edge advice and solutions. Very impressed with the attitude, efficiency and professionalism of the aap 3 team. You did an amazing job helping with the performance issues and providing the necessary information to make it work. Always such a pleasure to work with aap 3. Chris White, VP Emerging Technologies, Cisco 5

6 IT Managed Services Leading IT expertise, flexible support, mobile device solutions, a clear view of costs, a single point of contact and the peace of mind our field proven services deliver, makes aap 3 a natural choice for IT Managed Services. IT Support aap 3 provide world-class IT Support utilising IBM s powerful cloud toolset. Our technical support gives you cutting edge efficiency with a single point of contact for all your support requirements. aap 3 IT Support cuts software costs and reduces operational overheads with transparent rate card pricing. aap 3 s IT Support service provides fully scalable help desk solutions. Our extensive operations allow us economies of scale to deliver enterprise level support to single site locations as well as international and multilingual global operations. Transition and deployment is handled entirely by aap 3, making implementation easy and quick. IBM cloud support tools ITIL aligned technical support top decile performance install and transition by aap 3 multilingual scalable from 100 users upwards standard, extended or 24/7 remote, level 2 and 3 IT support rate-card budgeting and flexibility 6 Virtualization aap 3 virtualization gives your employees access to their desktop and work files from any location without being tied to a specific device. Mobile or remote access gives flexibility, fast access and secure data management. By hosting workloads on a remote secure server hardware and software costs are radically reduced and IT management and security enhanced. aap 3 deliver independent desktop virtualization services and Desktop as a Service specialism to organisations across the globe. As an independent IT Service provider we deliver a full solution from comprehensive initial assessments to full delivery and implementation of the desktop services. aap 3 ensure a smooth transition covering cultural changes and process modifications. Our team of industry experts have driven large scale IT and business process change programmes for industry leading organisations in sectors including telecommunications, utilities, retail, financial markets and energy, education and government departments. Capabilities include: business case development sizing and project scoping desktop virtualization strategy Daas pilots VDI pilot to live implementation Daas hosted services VDI services integrated into your datacentre desktop monitoring and management desktop security. IT Services

7 Scalable solutions for regional, national and global, multi-lingual organisations. IT Service Management As a leading independent IT Services company we provide analysis and advice across a diverse range of industries. Our IT Service Management professionals focus on IT services that will best support and achieve your strategic business goals. Assess, design, deploy, enhance aap 3 has extensive field experience within the IT services sector, working with some of the world s largest IT organisations to deliver IT services and solutions into a wide range of vertical markets. We deliver pragmatic, fit for purpose processes that are unique to your organisation and fit with your overarching business strategy. Project management For one-off projects or existing system reviews, aap 3 can provide individual consultants, focus teams or full project management. Interim management With service managers and practitioners worldwide, aap 3 can provide interim management to meet your resourcing requirements at any level in the organisation. We work to ITIL best practice using the best tools, frameworks and standards including; COBIT CMMI Lean Six Sigma OBASHI PRINCE 2. Mobile Device Security Using IBM s industry leading hosted toolset, aap 3 can instantly deliver mobile device security services on your network for deployment throughout the organisation. Scalable from ,000 mobile devices, our service provides a cloud based, fully managed security solution and enables safe and efficient BYOD within the workplace. aap 3 s Mobile Device Security service gives you industry leading tools to protect sensitive data and enforce online security whilst also allowing flexibility and access for your customers and employees. Over 10 billion mobile security events daily Industry leading toolset and support Turn-key implementation Fully scalable from 100 devices Hosted cost savings Immediate security Increased productivity Improved client services Full record of devices, block rogue devices Enforced compliance Lock down of suspect mobile apps 7

8 Network Services aap 3 provide network services alongside some of the world s leading IT organisations such as Cisco and IBM. We deliver full service solutions from assessments and design to implementation and service desk support. Our experience and commitment at the forefront of network services gives us the economies of scale and expertise to provide enterprise and mid market organisations with best in class network solutions. Wireless LAN As independent IT service providers aap 3 deliver best in class wireless LAN solutions without obligation to service or hardware providers. We work direct to mid market clients and as channel partners for IT service companies. Our service teams provide a broad range of services from assessment, design and implementation to ongoing support and maintenance. We can also provide individuals or project teams to work with your team, manage one-off projects or even recruit professionals to work as contract or permanent employees. Using industry-leading tools, aap 3 collect live and real-world signal, performance and spectrum data to measure RF coverage and provide optimal AP placement and configurations. Our transparent pricing structure lets you budget accurately and plan resources going forward. Our service is fully flexible so you use the services you need on the scale you require. High performance indoors and out Intelligent network security Full free to roam efficiencies Cost effective solutions Assessment Services A comprehensive and cutting edge service that fully analyses your network, identifying devices and software, listing hardware and systems, assessing wireless and VPN usage, and identifying improvements to network performance security and support. Our assessments focus both on immediate requirements to improve efficiency and avoid downtime and advise on future modeling to ensure your business enjoys the full advantages of modern IT with efficient returns on investments (ROI). As an independent organisation, aap 3 use the best toolsets to conduct site specific, national or global network assessments. Our assessments ensure legal compliance, advise and update on technology, improve your security and enhance business performance and profitability. Network discovery Application discovery Secure mobility assessments Full LAN and wireless surveys Independent advice Comprehensive assessment recommendations 8 IT Services

9 Just to say the team have been brilliant. The feedback is very positive! Lesley Morris, VTCT Our transparent pricing structure lets you budget accurately and plan resources going forward. Our service is fully flexible so you use the services you need on the scale you require. Routing and Switching Our experienced engineering teams help you to update, design and build a resilient foundation for business success by creating a more intelligent, responsive, and integrated network based on adaptive and agile technologies. Routing Our network teams are specialists in routing and switching solutions. By assessing current networks we help organisations to build future proof foundations on which to optimise performance and cut the costs of ownership. With extensive experience across all sizes of organisation and multiple industries, our engineers deliver best-in-class solutions on which to enhance performance for LAN and wireless networks. Switching Today s networks must efficiently and securely transmit bandwidth-intensive data, voice, video, and wireless applications, while adapting to evolving traffic patterns, new services, and the challenge of optimising application performance. Whether equipping a small office, multi-site enterprise, data centre or service provider, aap 3 offer the flexibility, performance and security to meet current and future network requirements. 9

10 Video Conferencing and Telepresence Services The quality and experience delivered by our video conference and Telepresence installations makes virtual meetings a pleasing and productive experience. Face-to-face meetings cost organisations a great deal in travel costs and employee time. Video conferencing and Telepresence is a rapidly evolving market helping organisations to meet anywhere in the world at the click of a button! Video conferencing and Telepresence aap 3 has provided Telepresence services since it s inception and we are widely recognised as a leading service provider within the Industry. We are approved Cisco, Tandberg, Polycom and Teliris service providers. Our engineering teams support the in-house capabilities of vendors and provide full channel services to leading suppliers. We are one of just two organisations currently awarded Cisco s ATISP (Advanced Install Service Provider) status. As an independent, service-only partner aap3 is uniquely positioned to support your installation and maintenance requirements and deliver best-in-class and best-fit solutions. Flexible service solutions Our services have been developed to provide our clients with the flexibility to meet all or part of their video conference requirements. We can deliver full video conference solutions from evaluation and design to implementation and ongoing support, alternatively we provide skilled individuals to join existing teams or fulfill specific functions such as one-off break-fix or room-sweep services. Room sweep and technical support aap 3 s roomsweeps keep telepresence systems optimised to continually deliver high quality performance. By regularly re-calibrating equipment, running environmental checks and component reports we ensure systems are kept optimised and run smoothly. Our team provides breakfix support with targeted next working day response. With over 400 top-end systems installed worldwide, aap 3 are a natural partner choice with global reach. This is a great accomplishment; Kudos for working on short notice and timeframes Our appreciation to all of you for how well everyone collaborated Molly Tschang, Cisco IBSG. 10 IT Services

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12 Worldwide service Southampton London San Jose Milan Monchengladbach Paris Tel: +44 (0) Registered Address: 3 Benham Road, Benham Campus Southampton Science Park, Chilworth, Hampshire, UK, SO16 7QJ Company Registration VAT Registration