Logicalis Managed Service Strategy & Support. Geraldine Moatti Proposition Manager, Services

Transcription

1 Logicalis Managed Service Strategy & Support Geraldine Moatti Proposition Manager, Services 1

2 I don t want to be a Technology Operator Or how do I deliver business differentiation? Support business growth Reduce costs Manage diverse environments Time to innovate! Accelerate time to market Current Infrastructure inflexible Need on demand services Too much invested in hardware DC costs draining available budget Rising resource costs Increased management complexity Physical, virtual, cloud & hybrid environments Lack of in house skills to support new technologies Too much time managing existing technology Support emerging technology platforms Keep up with competition Limit support costs, remove management burden, support business development

3 A Service Partner, a Business Ally Help me focus on projects to grow the business! Demonstrate business value Remove management burden Broad management skills Reduce operational costs Give visibility to IT across the business Remove resource intensive tasks Multi vendor technology skills No more bespoke development Provide dashboards and management tools Guaranteed SLA s Free up my internal team from low value tasks Outsource day to day management tasks Manage mixed environments on site, private cloud, hosted Complement lack of internal skills Modular and off the shelf services Adopt more pay as you go models Deliver services, limit ownership, flexible consumption models

4 The Logicalis Service Framework UK based Managed Service and Data Centres 24x7 support service 2 UK Managed Service Centres, 2 T3+ Data Centres, Security Operations Centre Dedicated End User support desk Built on ITIL standards, ISO certified, SLA driven Level 1-3 support Global Service Platform Common Service Catalogue one portfolio, one set of processes, a single service portal Full service lifecycle from design, build to run, manage, consume Global delivery capabilities Common service management platform Skills, partnerships Strategic partnerships, in depth support skills Accreditations and certifications across the Cisco & IBM stack Combined skills to integrate, right size, deploy and run

5 Optimal A life cycle Service Transformation Optimal Services Category Service Lifecycle Optimal Services Value Internal Transformation Product and Solutions Services Life Cycle Services Partner Led Transformation Managed Services Consumption Transformation Provisioned Services

6 Delivering Customer Service Operations 20 years in operation Supporting over 300 customers, 1000 end users 24 x 7 availability ITIL-certified management Wide variety of industry certifications and partner accreditations Global service delivery platform People 140 staff in focused teams Dedicated End User Service Desk 1 st, 2 nd, 3 rd Line Support teams Specialist Business Analytics skills SDM, Transition, Reporting & Service Design Facilities Two MSC, Slough & Nantgarw Resilient Management Platforms Two Tier 3 Data Centres, Slough & Bracknell Rico Logistics Network 6 depots across UK LUK Corporate Overview 2015

7 Standardised Service Management Ensure optimal service operation and consistent delivery Core Services Core Teams 24x7 Service Desk Level 1, 2, 3 Support Remote Infrastructure Management & Monitoring (RIMM) Event & Incident Management Crisis & Problem Management Change Management Capacity Management Patch & Release Management Configuration management Release & deployment management Knowledge Management Service reporting/service review Service Delivery Manager (SDM) SLA & Customer satisfaction Service reviews Continuous service improvement plan Service reporting Major incident management 3rd party contract management Transition Management Prince2 based project management Discovery / Due diligence / On boarding Comprehensive project plan Management systems and tooling set up Training Service governance & compliance

8 VersaStack Support Monitor, Manage, Maintain Cisco Network Cisco Unified Compute System (UCS) Service Management ensures Improved performance Business continuity Increased resiliency Reduce operational costs Maximise ROI Predictive and preventive analysis Accelerated remediation Service Dashboard Real time environment picture, historic data view, QoS Cisco UCS Director Vsphere Cisco SAN Storage V7000 Predictive analysis Capacity of aggregate, volumes Monitor Connectivity System - CPU usage, capacity Disk space, hardware Performance Availability I/O Manage Security vulnerabilities Outages Traffic Service profiles Network Storage connectivity Maintenance Service Across VersaStack

9 But there's more than just VersaStack. MS Sql AD Exchange Oracle Business Intelligence Cisco collaboration suite Data Visualisation Application Services Windows Linux IBM POWER IBM i Operating System Managed Back up Maintenance & Lifecycle Disaster Recovery Infrastructure Cisco UCS Director Vmware Suite vrealize Citrix ZenApp VersaStack Managed Service Automated Private Cloud Virtualised Infrastructure

10 Thank you!