COMPUTACENTER AND NETAPP: TRANSFORMING DATA CENTRES AS ONE

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1 COMPUTACENTER AND NETAPP: TRANSFORMING DATA CENTRES AS ONE

2 TRANSFORMING THE DATA CENTRE TO MEET INCREASING BUSINESS DEMAND The demands on IT are growing. Business heads want to provision new services, faster. They want to target more customers. They want to analyse data to boost their sales. To do this and more, organisations need an efficient, resilient and flexible IT infrastructure. Organisations don t just need more data centre capacity, they need a smarter environment. Legacy siloed infrastructures are no longer able to deliver the capacity, performance and agility required at an affordable cost. Together, Computacenter and NetApp help organisations optimise and automate the data centre. We provide solutions that simplify management, reduce energy consumption and maximise scalability. For example, NetApp s FlexPod platform combines best-of-breed storage, networking and server components to create a pre-optimised private cloud environment. Developed in collaboration with Cisco, and designed, built and implemented through Computacenter s unrivalled services network. FlexPod simplifies the transition to a more scalable and agile IT infrastructure. NetApp also offers a leading operating system NetApp clustered Data ONTAP that enables organisations to manage all of their storage resources via a single unified platform. As well as empowering organisations to scale their infrastructures without increasing staffing requirements, the solution improves service levels by rapidly deploying and redeploying resources as business and IT needs change. NetApp s solutions combined with Computacenter s services expertise enable organisations to achieve greater flexibility and higher availability at a lower cost of ownership. Together, we will help create smarter storage systems for a smarter business helping customers save time, money and space and react faster to business change.

3 A STORAGE OPTIMISATION ROADMAP FOR NOW AND THE FUTURE Computacenter and NetApp have been helping customers get more from their data centre environments since Computacenter holds the highest NetApp accreditation as a NetApp Star International Partner. This means we are qualified to assist at every stage of our customers storage optimisation journey from proof of concept and procurement to build, configuration, integration and support. Our data centre professionals understand today s challenges and tomorrow s emerging technologies. They help customers plan their optimisation roadmap for now and the future. As a Support Certified Partner, Computacenter delivers remote and field support services and assists with ongoing management for NetApp solutions from our global service desk. Computacenter s multi-vendor testing facility, the Solutions Centre, enables customers to evaluate data optimisation technologies, including FlexPod, in advance of making an investment decision. This enables organisations to understand how the private cloud solution will work in their own environment and how it can help address their IT and business challenges, before any financial outlay. COMPUTACENTER AND NETAPP: A DYNAMIC PARTNERSHIP: Computacenter is a NetApp Star International Partner and Support Services Certified with priority routing to the NetApp Global Technical Support Centre Computacenter received the 2013 NetApp Outstanding Achievement Star Partner Award in recognition for our revenue growth and capabilities in deploying NetApp solutions Our storage professionals and engineers hold around 70 NetApp accreditations, more than any other NetApp partner in the UK We deployed Europe s first FlexPod, and used the platform in our own data centre to support managed workplace services in Germany Computacenter has strong relationships with NetApp partners we are a Cisco Gold partner and VMware, Microsoft, Citrix and SAP certified COMPUTACENTER AND NETAPP HAVE BEEN HELPING CUSTOMERS GET MORE FROM THEIR DATA CENTRES SINCE 1999

4 SMARTER STORAGE IN ACTION North East London and the City (NELC) NHS Trust implemented a private cloud infrastructure based on Cisco and FlexPod Computacenter assisted with the configuration, testing and installation of the new platform, which now supports core services including , file servers and data warehouses. The entire implementation was completed in two months, with Computacenter overseeing the configuration, testing, installation and network connectivity for the new platform. The private cloud infrastructure has also improved ICT and data availability, which will ultimately help the trust to deliver a higher quality of patient care for a lower cost. Thanks to the private cloud infrastructure, we can now embrace change without being limited by ICT capabilities. This will ultimately enable us to deliver a better quality of care for a lower cost. Greg Peacock, ICT Manager, North East London and the City NHS Trust NFU Mutual turned to Computacenter to help the company underpin future growth and improvements in services to nearly one million customers As part of the IT transformation, the project includes the implementation of new operating systems and software, as well as new Wintel server, storage, mainframe and virtualised desktop infrastructures and a managed print solution. NFU Mutual is using Computacenter s shared data centres, with its new converged and virtual infrastructure being hosted at Tier III and Tier IV facilities in Manchester and Romford. Computacenter is also responsible for a comprehensive range of support services, including asset, configuration, capacity, incident, request and change management. We are delighted to be working with NFU Mutual on such a critical transformational project. By building long-term partnerships, we can develop a full understanding of our customers business and IT goals in order to better align our services and deliver customer value. Bill McGloin, Practice Leader Storage & Data Optimisation, Computacenter

5 SSF Poster Jan 2013.indd 1 2/22/2013 9:38:30 AM DELIVERING PREDICTABLE OUTCOMES As a cloud aggregator, Computacenter has the experience and processes to help organisations deploy NetApp technologies in both traditional and cloud environments with less risk and cost. We help organisations at every stage of their cloud journey with a range of services that are designed to de-risk the transition to the cloud. We can provide a pre-built, configured and fully tested FlexPod platform to enable a rapid return on investment. We provide three pre-defined sizes (500, 1000 and 2000 VM s) of FlexPod solution, each of which can be tailored to specific requirements to match individual customer needs. Our approach is based on established methodologies for project and change management that have been refined to meet the particular demands of deploying integrated technology stacks. Computacenter s expertise across the data centre, workplace and network means we provide holistic solutions with a measurable business outcome. Shared Services Factory The Shared Services Factory is Computacenter s investment in people, process, tools and facilities which we have designed and implemented in order to industrialise our product, professional service and managed service capabilities. The outcome for our customers is high quality, consistent delivery at a lower unit cost. SOURCE & DEPLOY CONSULT & CHANGE MANAGE & TRANSFORM Our Facilities Coverage Our Tools Our People UK Belgium Germany France Switzerland Spain South Africa Kuala Lumpur Professional Services Tempo Workbook IP Store Inventox SharePoint Computacenter Toolsuites Product Connect, ConnectPlus OneTouch A-Tool EDI Contractual Services Group Service Desk Tools Synergy Service Management Tool Suite System Integrations Customer Tools 12,000 employees across the Computacenter Group 400+ Project Managers accredited to industry standards 500+ Technical Architects & Consultants 3,500+ Engineers 53 vendor partnerships including Microsoft, Citrix, IBM, Dell and Cisco 1,800+ agents within Group Service Desk 10 Native European languages plus 16 others including Mandarin + APAC languages Datacenter Group Service Desk Operational Command Centre Supply Chain Solutions Centre Our Processes Management Operating System Service & Systems Management Customer Value Scorecard Our communication and consultation plan for the transfer of staff Our corporate DNA and people behaviours Our consistent approach to deliver predictable outcomes Drives effectiveness and efficiency through standard delivery Our shift left approach to cost reduction through effective problem management Defines value to the client, through joint plans and governance Relationship management approach through lifetime customer value Governance

6 Computacenter and NetApp deliver the services and solutions you need to optimise your data centre. With a smarter data centre environment, your organisation will be able to better cope with growth, maximise agility and launch new services faster. To book a data optimisation assessment, visit our Cloud Experience Centre or Solutions Centre to view demonstrations of NetApp technologies, contact [email protected] For further information on our partnership visit Computacenter (UK) Ltd Hatfield Avenue Hatfield Hertfordshire AL10 9TW United Kingdom T: +44 (0) F: +44 (0) e: [email protected] w: Computacenter is a leading independent provider of IT infrastructure services and solutions. From desktop to data centre, we help our customers minimise the cost and maximise the value of IT to their businesses. We can advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage elements of our customers infrastructure on their behalf. Computacenter operates in the UK, Germany, France and the Benelux countries, as well as providing transnational services across the globe. Computacenter 2013