ONLINE SERVICES. Business and ICT Service Delivery Redefined

Transcription

1 ONLINE SERVICES Business and ICT Service Delivery Redefined

2 RULES AND ROLES Even ten years ago, the rules and roles which governed the provision of ICT business services were very different. Business demands for technology-based services had to be fed through the CIO team whose response would rightly be governed according to their own technology rulebook: standardisation, control and affordability remained dominant in all decision-making. Even though all three remain central considerations, the landscape has changed forever and the viability of Online Services lies at the root of this change. Business teams can now take a more proactive role in their own service provisioning while CIO and CFO teams are free to exploit more agile and less capital-intensive models. As a consequence, roles and relationships for your technology teams change. There is a shift in emphasis a move away from writing, implementing and policing the technology rulebook towards educating, empowering and guiding the different enterprise business functions through their ICT options. In every strategic discussion with clients, we are now acutely aware that all visionary technology and business decisionmakers are ready to push the boundaries of online service provision and Getronics is ready to help make it happen. WHY ONLINE SERVICES? Take a moment to consider the basics. For most enterprises, IT functions, resources and services are still largely mapped to physical devices. This is true for the individual employee most people see their company laptop as a personal possession. It s also true for the racks and servers which store and process the data and sometimes the applications on which your employees depend. It s even true for the overall infrastructure and support systems. This model has its roots in a world before virtualisation; before mobile communications and information sharing; and before the critical business need to minimise capital investment in resources with a relatively limited useful life. This approach has served us well in the past but it will not serve for the future. Times have changed and every enterprise now seeks to overcome the two inherent handicaps of IT models designed around standardised resources and pre-determined configurations: AGILITY Can current models deliver the levels of agility and responsiveness you require? Your enterprise needs to be able to scale up or down with extreme efficiency. You need to be able to constantly evaluate new technologies, and where appropriate to adopt them ahead of your competition. You also need to facilitate productive collaboration between business teams, sometimes within your own enterprise and sometimes across the extended business network of partners and customers. COST Cost is not just about how much you pay for ICT services, but about how you pay. The continuous technology refresh cycle with its associated capital expenditure is no longer sustainable. You need a more predictable, a more transparent and a more intelligent means of managing the cost of ICT and the business services delivered through it. You also need to consider the hidden costs, especially those related to productivity lost through poor performance or downtime and indeed to the opportunities lost through failure to exploit the best in IT innovation in the workspace. In parallel, you need to ensure that your own highly-skilled technology resources are directly focused on adding business value rather than managing commodity services.

3 ONLINE SERVICES WITH GETRONICS With our Online Services proposition, Getronics is ready to help your enterprise make the transformation from a world in which essential functions are locked into designated devices and locations, to a world in which the services you rely on are dynamically optimised according to current business conditions and requirements. You will achieve greater agility, as you align service provision directly to fluctuations in business need. You will also decouple the platform from the application investment cycles, resulting in faster adoption of the new functionality needed for business efficiency and differentiated success. Through working with Getronics, we have integrated all our systems on to a single cloud platform, dramatically increasing efficiency and giving us the flexibility we need to compete in a constantly evolving and competitive marketplace. Charlie Goakes, IT Director at Alpha LSG WHAT WE DELIVER Getronics Online Services comprise of two primary categories: 1. WORKSPACE AS A SERVICE 2. 1 to all through a single secure portal. of a traditional personal device. Our Workspace offering gives your employees access to the productivity and communication tools they need via a browser from any authorised device. You can offer a choice of fixed and mobile devices, and this can also support the current trend towards Bring Your Own Device or Choose Your Own Device (BYOD / CYOD). We can configure your application catalogue to include both standard personal productivity tools and specialised or bespoke company applications, and provide access Access also extends to all personal, team and company data, ensuring that the employee s experience of the virtual workspace meets and exceeds all the expectations All workspace security is built in. Whether the employee is working from a tablet on the road or a thin-client on a company site, all enterprise security and access conditions are automatically activated and sustained, ensuring that work sessions are initiated and closed safely. Licensing and usage monitoring are fully managed and completely transparent. This makes it possible for you to forecast accurately and, most importantly, to limit costs according to the precise professional needs and usages of the individual employee. INFRASTRUCTURE AS A SERVICE 2 Getronics Infrastructure delivers a secure, robust, high-performance platform on which your enterprise can run its most demanding business-critical and personal productivity services. Our Infrastructure offers both online storage and computing power, and is fully backed by clear business performance assurance as well as being governed by performance metrics as rigorous as any traditional SLAs. Most importantly, our Infrastructure offers exceptionally easy and efficient scalability. If, for example, you are launching a new product and anticipate an initial period of peak demand, we can boost storage and processing for the duration making sure that you only pay for the capacity you need and only when you need it. For an automotive services customer, implementing Getronics IaaS increased the speed of their finance application 10-fold. In addition to our core workspace and infrastructure services, Getronics also offers a highly-evolved Platform as a Service for test and development activities. In common with all our Online Services, our PaaS proposition is distinguished through its configurability.

4 HOW WE DELIVER Many of our clients are now seeking to reduce the financial and administrative burdens of running their own Data Centres. Getronics Online Services support hybrid hosted and onsite services in either our own or in specified third party Data Centres. Your choice will be influenced by your own governance policies and also by local regulation and compliance requirements. Whichever route you choose, Getronics designs your personalised online service package to deliver the highest degree of security and resilience, with dual hosting across geographically separate sites the norm: your employees and customers expect flawless continuity, and we will design to deliver it. Our Online Services are highly modular and costed on a strictly pay-per-use basis. Whatever combination of workspace and infrastructure services you choose, we provide clear and transparent usage and billing. This not only gives you the insight needed for accurate planning and development. It also provides the data on which to build your continual drive for cost improvement. As a company that has chosen to make workspace services our core business, we place particular emphasis on support structures. Different employees voice different needs and preferences when it comes to support. Preventative maintenance is a constant in Getronics service delivery: better to pre-empt a problem than to solve it. When employees do want assistance, we drive out cost and increase service efficiency through self-service, with access to appropriately skilled agents always an option. GETRONICS END-TO-END PORTFOLIO OF ICT SERVICES GETRONICS UNIVERSAL WORKSPACE DATA CENTRE Servers & Processing Storage & Backup Converged Infrastructure Hosted or On Premise UNIFIED COMMUNICATIONS Enterprise Connectivity (LAN & WAN Fixed or WiFi) IP Telephony Contact Centres UC Conferencing & Collaboration Social Network Integration WORKSPACE On Premise Online Mobile BYOD / CYOD Deployment & Migration Management Managed Printing APPLICATIONS Application Development Mobile Apps Application Integration Private App Stores Online Profile Development Knowledge & Collaboration Platforms ONLINE SERVICES Software Workspace Platform Infrastructure C L O U D O R C H E S T R A T I O N PARTNER TECHNOLOGY Hardware Solutions l Software Solutions l IT Procurement CONSULTING Advisory Services l Readiness Assessments l Planning, Design & Implementation Project Management l Staffing MANAGED SERVICES Global Service Delivery Model & Lifecycle Management l Service Desk & Remote Management Support & Maintenance (Deskside & Remote) l Cabling & ICT Building Infrastructures SECURITY Perimeter Security l Endpoint Security l Application Security Security Architecture l Security Assessments l Security Management Advisory Services

5 WHAT MAKES GETRONICS DIFFERENT? There are many new players in the world of Online Services. Some offer generic, highly standardised business productivity tools, while others, are more focused on specific business functions and services. Getronics is different. We are a company with an unswerving focus on the workspace and this is as much about people as it is about technology. We do not invite our clients to simply click and go it s not that simple. Any shift to Online Services must take into account challenges including: Building and communicating the business case Managing heritage investments and transition plans Interoperability with current systems, applications and processes Security and regulatory obligation When you engage Getronics in discussions on the opportunities of the transformation to Online Services, we will address each of these challenges with you in detail and in person. Together, we will reveal your online service opportunities in a way which leads directly to a new world of work. Our Online Services are an integral element of our end-to-end portfolio of ICT services, which includes: APPLICATIONS Business applications are at the core of every company s ICT strategy. Getronics is well-positioned to help you evolve your applications portfolio in line with aspirations to increase mobility and collaboration. WORKSPACE IMPLEMENTATION AND MANAGEMENT Whether you are managing 100 or 100,000 workspaces, online transformation will be meticulously phased. Getronics, together with the extended service network of the Global Workspace Alliance, will ensure that new and heritage workspace models are managed in parallel to aid maximum workforce productivity. UNIFIED COMMUNICATIONS Your employees, partners and customers want to communicate and collaborate using an increasingly rich media mix with social networking making a real impact. The communications implications will be considered in all online scenarios, both in terms of increased functional richness and in terms of rationalised spend. CONSULTING SERVICES Our workspace, infrastructure and application management experts will help you set ambitious yet achievable business targets. These will be based on how your business works, and will quantify and articulate all cost benefits.

6 FUTURE WITH A HISTORY Getronics focus on Online Services is the latest development in an unbroken chain of workspace innovation stretching back over 100 years. Getronics grew directly out of IT service acquisitions of Olivetti and Wang Global. As icons of engineering and design, Olivetti established the bridge between mechanical office automation and IT. Always at the forefront of innovation, the company introduced mobile computing, video conferencing and the networked workstation years before these became part of the standard fabric of business. Wang made equally game-changing contributions to the world of work. The Wang office automation systems of the 1970s and 1980s, for example, became the very first computerised solutions which were designed to be managed by office administrators rather than IT specialists. Getronics continued this considered focus on workspace innovation, and was, for example, one of the driving forces behind the creation of the ITIL * service framework. This is all history but it s the history which underpins our drive to establish the new frontiers of professional work styles for our clients in an era of online service. Today the Global Workspace Alliance is number three in the world for global workspace management according to Ovum (2012). TIME TO TALK Getronics leads by example. Our own company has fully embraced online service models as a means to boost operational performance and drive out cost and inefficiency. We are keen to share our own experience with you, and to learn more about your own experiences and expectations for online service to date. It s time to talk to think about how Getronics Online Services could redefine your rules for ICT and business service delivery. * ITIL is a registered trade mark of the Cabinet Office. ABOUT GETRONICS The Getronics family, comprising the Connectis and Getronics brands, has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security. Getronics is a lead in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity. Follow Connect with us LinkedIn Subscribe to our channel GetronicsOnline