Logicalis Unified Communications and Collaboration. Collaborate anytime, anywhere, on any device

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1 Logicalis Unified Communications and Collaboration Collaborate anytime, anywhere, on any device

2 Logicalis Unified Communications and Collaboration Solutions & Services Are you struggling to support today s expected innovative collaborative practices and the unstoppable growth in workforce mobility? Is IT under more pressure to be faster in responding to the growing demands of the organisation, whilst reducing cost? Is your workforce struggling to stay connected across multiple time zones and cultures as your organisation and partners become more globally dispersed? Does your organisation need to support new innovative models in response to systems and structures becoming more complex through organic and inorganic growth? Unlock the full potential of enterprise-wide workforce collaboration and realise a whole host of unimagined productivity and innovation benefits Logicalis Integration & Implementation Product Set Infrastructure

3 Transforming the Workspace with a forward-thinking approach to Unified Communications and Collaboration Collaboration demystified The working environment is changing; work today is no longer defined in respect of a physical place. Today s consumer technology trends such as smart mobile devices, video, social media, and cloud-based services are significantly affecting the way people interact at work. At the same time, the workforce is also undergoing a major demographic shift, as a new workforce generation expect a more flexible workspace environment that provides choice in how, when, and where they work. And in doing so require a diverse range of channels to seamlessly connect and collaborate from anywhere, at any time and from the device of their choosing. The journey towards transformational workspace collaboration Over the last ten to fifteen years, the evolution of UC&C has been continuous and remarkable, and today most organisations have some form of unified, or at least converged, communications in place. Logicalis works with customers to guide them along this journey, enabling them to reap the rewards and avoid any pitfalls as they transition between the different stages of their chosen roadmap. For organisations looking for new sources of productivity, innovation and ultimately growth, the adoption of an integrated set of Unified Communication and Collaboration (UC&C) enabling technologies, is now increasingly recognised as a commercial imperative. Key Benefits of UC&C Help your organisation stay closely connected with your customers Improve project management Optimise workforce productivity and reduce cost Improve responsiveness to market changes and accelerate time to market Support an increasingly complex global network Fast-track adoption of flexible, real-time business models and streamline business processes Extend the workspace beyond the desktop Create new and innovative ways of engaging the external marketplace

4 To fully exploit the power of the latest UC&C enabling technologies, it is imperative to view UC&C implementation not as an ad hoc deployment of technology, but as a journey that requires careful business and technology planning. A strategic approach to the adoption and integration of UC&C into everyday business practices can maximise the productivity of your people, enable you to work closer with your partners and suppliers, and retain customers through the intelligent and timely sharing of your organisation s knowledge. As illustrated in the Logicalis Unified Communications & Collaboration Maturity Model the journey towards a truly collaborative workplace follows a typical path for most organisations. Once an organisation has decided to embark on formulating and implementing a UC&C strategy, we first assess the maturity of its own use of UC&C against our maturity model, the key opportunities UC&C can exploit, and the targeted business benefits. The dynamics of the Logicalis UC&C maturity model are that the higher a company moves up and along the scale, the higher the value it realises from its investment in UC&C, and the greater the business benefits. Logicalis Unified Communications & Collaboration Maturity Model Transformed UC&C Business Value Connected Reduced transport costs & improved resiliencyy VoIP Infrastructure rationalisation Converged Position for growth, savings & innovation Converged IP networks Simplified infrastructure management Uniform security and authentication Unified Boost productivity Presence awareness, UC&C collaboration tools Unified user experience Simplified Rich-Media interaction & conferencing Rich mobile experiences Data, Video and Voice Convergence Ubiquitous IP Infrastructure UC&C Evolution Accelerate e profitable growth Unified Communications Converged mobility/wireless UC & social collaboration Pervasive Video Real-time UC&C embedded into Line of Business applications Collaborative Communities Core Infrastructure For example at the Connected level organisations with site-based telephone systems, limited to voice calling over traditional phone lines, realise savings through the convergence of data and voice networks and the switch to voice over IP (VoIP) systems. From there an organisation can move along the roadmap, until ultimately it s leveraging Collaboration to enable business transformation and accelerate profitable growth. E.g. by facilitating new market entry, building new business models, accelerating innovation cycles, and making faster, better strategic decisions. Through this assessment process Logicalis assess an organisation s current capabilit-ies, highlighting and analysing any gaps while creating a realistic and achievable roadmap to higher UC&C maturity and value. Logicalis uses the model to help clients establish their maturity, move up the UC&C maturity stack, and optimise the value realised at each level. Logicalis can help organisation s to achieve this fit and deliver both tactical and strategic goals through the alignment of your people, processes and technology infrastructures.

5 What we offer Logicalis offers a comprehensive portfolio of UC&C technologies from industry leading vendors combined with our proven deployment methodology, embedded security and ongoing operational management. We understand that no business is the same and so acknowledge that your collaboration requirements will be unique to your particular business circumstances. So, regardless of what stage of the collaboration journey you are at or indeed seek to be, we can work with you at both a tactical and strategic level to deliver a successful solution. And, work with you to support your underlying network infrastructure needs whether that be wired, wireless or both. Our portfolio enables you to choose how you would like the solution delivered to meet the specific needs of your organisation: On-premise or Hosted in our data centre or a third party Build, Operate, Transfer or Managed Provided as a cloud service, or a hybrid approach. Logicalis UC&C Solutions & Services encompass: Secure Networking Infrastructure & Infrastructure Optimisation As a full lifecycle service provider, Logicalis is able to offer a comprehensive catalogue of design, planning, deployment, integration and lifecycle services in support of our UC&C portfolio of infrastructures and technologies. We bring a disciplined, systematic approach using proven assessments, methodologies, tools, and best practices to drive consistency throughout the project engagement. Unified Communications: IP Telephony/Call Control End-User IP Devices Instant Messaging & Presence Unified Messaging Rich Media Desktop Conferencing Visual Communications - Telepresence, Show & share, Digital media, AV Enterprise Mobility BYOD, CYOD, Unified Mobility/Mobile UC Clients Customer Collaboration - Contact Centres, ACD/ AA, self-service, recording Enterprise Social Media integration

6 Our Customers Logicalis works with a diverse set of organisations who are at varying stages of their journey to achieving a truly collaborative workplace. Aspen Insurance - Rolled out a centralised IP infrastructure enabling better connectivity between Insurance offices. Lloyds of London - Integrated its existing Cisco network and IPTV feeds with Cisco s Digital Media Solution (DMS). Beazley Group - Chose Logicalis as a partner to develop and follow their long-term technology roadmap to support the company s growth. Lockton Insurance - Logicalis helped relocate and upgrade its Voice and Data network. Canada Life - Leading insurer was expanding its UK operation, and required a new IP telephony solution as part of its new office relocation. DWF - Leading UK law firm turned to our Video-as-a-Service to support their collaborative culture and acquisitive strategy. Screwfix - Logicalis developed a core network and IPT solution for Screwfix. The University of the Highlands and Islands - Logicalis helped University utilise Video Conferencing in a ground-breaking way to deliver education to its students. View all our customer case studies at knowledge-share/case-studies/ or scan the QR code.

7 What we do Logicalis provides customers with innovative IT infrastructure and service solutions in the following four technology areas: Agile Data Centre Providing best in class data centre infrastructure technology, management automation, virtualisation software and services. Mobility - Providing wireless network connectivity, infrastructure security, productivity software and services. Workspace Transformation Providing network connectivity, unified communication and collaboration technology, software and services. Data & Information Management Providing software and services that unlock the information within a business. These solutions are underpinned by our vendor partners, and are provided across four service options, under our common services framework, the Logicalis Optimal Services Framework. To find out more about our collaboration solutions visit or scan the QR code.

8 Who we are Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data centre and cloud services; and managed services. Logicalis employs nearly 3,500 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of almost 6,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, CA Technologies, NetApp, Microsoft, VMware and ServiceNow. The Logicalis Group has annualised revenues of over $1.4 billion, from operations in Europe, North America, Latin America and Asia Pacific, and is fast establishing itself as one of the leading IT and Communications solution integrators, specialising in the areas of advanced technologies and services. The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of over $5 billion. For more information, visit Visit Logicalis 110 Buckingham Avenue Slough Berkshire SL1 4PF t +44 (0) f +44 (0) Follow Logicalis UK: Logicalis All trademarks are acknowledged.