Delivering a next-generation Unified Communications vision.

Transcription

1 Delivering a next-generation Unified Communications vision.

2 Wherever you are on the journey to Unified Communications, discover a unique approach that always starts in the same place. You

3 Your business Your rules Whether you re a strategic decision-maker, an IT leader or in charge of transforming your organisation s finances, you know that deploying Unified Communications (UC) is the smart answer to your budget and performance challenges. It s the proven way to optimise connectivity and collaboration across voice, video and data while delivering cost-efficient anytime, anyhow, anywhere access to the vital communication tools your company needs to compete. What s not so clear is which route you should take to deploying UC. The choices you make now can make or break both the immediate business impact you re able to deliver and your long-term return on investment. Two ways forward. One clear choice Most vendors on the market offer an inflexible, standard, out-of-the-box approach to Unified Communications that your business then needs to bend around. This is time-consuming and disruptive to your business. It also consumes vast amounts of scarce IT resource and usually leaves you running a generic solution that doesn t directly address your specific business needs. As a result, a growing number of business and IT pioneers are choosing to work instead with the experts at InterCall. We deliver a next-generation UC approach that s different in every way. With us, you get a bespoke and business-ready solution, built around your legacy IT and unique operational realities. We deliver a truly seamless global service. Our approach is future proof too, leaving you ready to effortlessly embrace technology innovation and business challenges as they emerge. UC is a journey. Whether you re just starting out on the road to unification or are looking for an end-to-end solution that spans your global operations, InterCall has a bespoke solution that s right for you.

4 What does UC built around you look like? Seamless: Because it s integrated with your communication-enabled business processes, back office systems and front-end service tools, your UC solution works from Day One and doesn t consume precious IT resource Friendly: It s also delivered in the user-friendly Microsoft environment you already use, for simplicity of IT management and rapid user uptake Evolutionary: The InterCall approach builds effortlessly on your legacy IT and integrates with third party solutions rather than demanding a rip and replace Global: Crucially, every UC solution that InterCall delivers is totally flexible across geographies: able to roll out and flex with you across your worldwide operations Scalable: Our solutions are intelligently priced and able to grow with your changing needs Streamlined: User training is an integral part of every deployment. Couple that with an intuitive user interface and your business rapidly feels the benefits What customers say about us? InterCall understood the business criticality of UC for us, particularly the voice, information sharing and presence components that are absolutely essential to our everyday working lives. Their experience meant we were able to identify potential issues and address them head-on which made the implementation process seamless with far less risk for us. Neil Bingham, Head of IT, Frontier Silicon. Lync s team calling and team pick-up functionality has also made a huge impact on the way we communicate. People are able to reach specific departments faster without having to rely on voic or written messages. Paul Wignall, IT Director, Zycko. I also knew that, with their experience in Unified Communications, I would be able to have an open conversation with InterCall about how we might begin to formulate a long-term plan to move towards UC. John Armitage, IT Director, Salford City College.

5 "The main cost advantage is that we no longer have to buy support contracts for each of the old PBXs, which saves us a significant amount per site. Having a partner with as much technological knowledge and business insight as InterCall is absolutely vital as we move towards a full UC strategy. The upgrade to Lync from OCS is the only occasion we have brought in a third party, which shows how important this deployment was to us and how much we trust InterCall. John Armitage, IT Director, Salford City College. We re recognised for our excellence worldwide InterCall was one of the first to receive the new Microsoft Gold Unified Communications Partner certification. This is only attained by 1% of Microsoft partners around the world and is awarded for our best-in-class, global competency.

6 End-to-end professional services shape your solution at every turn InterCall s UC approach integrates your key business applications under one, fully customisable umbrella. It then delivers them all on a next-generation UC platform, based on Microsoft Lync and Exchange 2010 or Office 365 in a private cloud environment. It s a solution we call Unified Desktop Dedicated (UDD). Our end-to-end Professional Services spanning consultancy, design, implementation, training, user activation and more weave through your solution, shaping it around your business. Whether deployed in the cloud, on-premise or as a hybrid solution your bespoke solution will effortlessly enable PBX replacement or integration, video integration, Exchange upgrade and migration services, communication-enabled business process (CEBP) integration, mobility integration and much more. Each service has been developed and designed to make the migration, customisation and deployment journey as smooth and rapid as possible. One of your key challenges is to confidently migrate your current communications infrastructure while preserving business as usual and delivering a clear, quantifiable return on investment. Using a proven, consultative methodology, we ll work closely with you to minimise disruption, maximise business-fit and speed return on investment while delivering a solution that s tailored to meet your organisation s specific needs. Core areas covered: Microsoft OCS R2 to Lync Migration Services Enterprise Voice PBX Integration/Replacement Services Unified Messaging Core planning sessions demonstrating how to transition your business to UC Lync and Exchange 2010 Deployment Planning Services (L&EDPS) We offer three tiers of differently priced and packaged workshops, depending on your needs. These enable us to evaluate and assess your legacy environment through one-to-one consultations with our experienced engineers. The output from these workshops delivers a high level design outlining the architecture of your bespoke approach with a projected timeline for deployment. By partnering an accredited Microsoft Unified Communications Gold Partner, you also have access to InterCall s experienced and certified technical team of UC experts throughout the project. They re specialists in integrating voice, video, messaging and collaboration tools seamlessly, on a global level.

7 Save IT budget and resources Designed with your IT challenges in mind, you gain a solution that frees time and budgets so your IT team can concentrate on more value-added, strategic tasks. Seamless integration: Your UC solution works from Day One, without consuming precious resources, as it integrates seamlessly with your communicationenabled business processes, back office systems and front-end services. Simplified management: The user-friendly Microsoft environment makes it easy to manage so there s no need to hire expensive, specialist resources. No rip and replace : You can build on your existing IT infrastructure with an evolutionary system that is easily enhanced with richly-featured, third-party apps, such as ROI measurement tools, through our partner network. Immediate returns: Enjoy the benefits from the start as comprehensive user training is a key part of every deployment. Globally scalable: The InterCall solution works across geographies so it can be rolled out and grow with you across your worldwide operations.

8 Let s create UC your way To compete in today s tough operating environment, you need to make scarce budgets stretch further and achieve more. How? By unifying how your business connects across voice, video and data. Our bespoke approach delivers both the best immediate business value and creates a future-proof, long-term platform for competitiveness and growth. Move from a CAPEX to a smart OPEX-based, cloud model Cut conferencing and infrastructure costs Preserve existing IT investments through easy IT integration Empower streamlined, smarter, more collaborative ways of working Scale up or down with business needs Deliver a truly global, seamless solution You might be taking your first steps on the journey to UC or looking to transform communication cost and performance across your distributed global organisation. Either way, transitioning to our cutting-edge, cloud-based UDD solution is the answer. InterCall is already helping companies of the calibre of BBC Worldwide and Plantronics to rapidly reduce costs, transform productivity, speed decision-making and create more sustainable processes. Imagine what we could do for you. Local presence. Global reach Many UC providers promise global reach and capabilities, but fail to deliver. Not us. You can trust the experts who have: Deployed more conference and collaboration tools than anyone worldwide to over 75,000 customers Hosted 115 million conference calls globally and executed 20 billion conferencing minutes Supported more than 2.15 million unique conference users across 93% of the world with our follow-the-sun services Unparalleled Cisco and Microsoft experience, qualifications and certifications in UC solutions design and deployment. We have sold more Cisco Webex and Microsoft LiveMeeting than anyone else. We were Cisco Webex Partner of the Year 2011 Set up our own Global Audio Conferencing Infrastructure, which integrates openly with other platforms to give you a unique, best-in-class solution Built the Lync multi-tenanted beta platform for lynctrial.com, at the request of Microsoft

9 Realise real savings Figures calculated by analysts Forrester Consulting, based on industry interviews, show that Unified Communications improves collaboration and productivity while reducing conferencing costs by an estimated 30-40% and infrastructure management costs by 35%. It also delivers a predicted ROI of 337% over three years.* Our approach could help you deliver savings above and beyond these. Typical UC savings include: Soft costs Optimising productivity and business decision-making Reducing travel costs by using video conferencing Fuelling growth and improving sales demand cycles Hard costs Reduction in audio-conferencing Reduction in mobile costs Reduction in telephony costs Reduction in PBX maintenance and management costs Technical costs Simplified IT management through the Microsoft interface Integration of PBXs or replacing and removing them from asset list Integration of voic into the Exchange box Delivering improved reporting capabilities and actionable insight Removing room-based video conferencing and integrating into the desktop with Instant Messaging to revolutionise productivity Get more from your existing Licence Agreements If you re currently reviewing your licensing, this is a great time to look at Unified Communications and how it can help you derive greater value from the investments you ve already made. Key questions to consider: Are you using your inclusive deployment planning services? Are you taking advantage of your software assurance advantages? Are you benefiting from licence mobility? InterCall can help you maximise your investment in Microsoft licences, to help fund planning of an Exchange Server 2010 or Microsoft Lync deployment. Contact us today at ledps@intercalleurope.com and discover how to get more from your existing licence agreements. * The Total Economic Impact Of Microsoft Lync Server 2010, Forrester Consulting, November 2010

10 Double the expertise With our UC solution you benefit from the combined skills and knowledge of not one but two market leaders. Preferred One Stop Technologies Ltd (POSTcti) a leading provider of Microsoft Lync-based deployments has joined forces with InterCall, the world s largest conferencing and collaboration services provider. Together we can build UC around you to reduce operational costs, while increasing responsiveness, productivity and customer support levels. You gain the deep technical knowledge of on-premise, cloud-based and fully-hosted Unified Communications services from POSTcti, combined with InterCall s industryleading collaboration services suite and global infrastructure. Cultivating new levels of productivity at Plantronics The challenge: As a leading designer and manufacturer of telephony headsets, Plantronics was an early adopter of Unified Communications at its US headquarters. However their EMEA division was unable to access voice features. That made it difficult for employees to collaborate productively with all their colleagues in particular mobile workers as well as with customers and partners. The solution: Plantronics deployed a Microsoft-based UC solution for all its EMEA workers, giving both office-based and mobile workers secure access to real-time communication tools. At a conservative estimate, if each employee saved 15 minutes per day by using Office Communications Server 2007 collaboration tools, it would equate to more than 2,100 work days saved per year. Tony Williams, Director of IT, Plantronics EMEA Results delivered: Plantronics has seen a huge increase in external and internal collaboration and net productivity. Workflows have been smoothed and they have greatly bolstered network security by rationalising their Instant Messaging provisioning.

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