Making the hybrid world work for you: Redefining IT operations Frank Casey Group Director, Data Center Solutions & Managed Services

Transcription

1 Making the hybrid world work for you: Redefining IT operations Frank Casey Group Director, Data Center Solutions & Managed Services accelerate your ambition

2 We re a USD 6.7 billion business with a remarkable 30-year track record

3 2014 global revenues of USD 6.7 billion Client-centric, services-focused business 72% of Global Fortune 100 and 60% of Global Fortune 500 are Dimension Data clients Dimension Data today Extensive experience in emerging markets Over 26,000 employees with operations in 58 countries across 5 regions Over 6,000 enterprise clients across all industry sectors

4 SMAC is driving data centre convergence and redefining IT operations 84% Talking SMAC Enterprises looking at social, mobile, analytics and cloud 5x FASTER Cloud growing faster than the overall IT industry IDC Half large enterprises will have hybrid cloud deployments by the end of % of CIOs investing in mobile scenarios Gartner predicts Bimodal IT as the future By 2020, information will be used to reinvent, digitalize or eliminate 80% of business processes Gartner

5 Hybrid IT is presenting twin challenges for today s CIO: - Continue delivering the services quickly - Drive down risks for business as usual The Data Centre is at the heart of the transformation

6 Virtualisation investment not delivering Aging infrastructure in data centre and network Data growth Orphan applications/ out of support versions Compatibility issues Network cannot handle virtual machines in the same way Inability to look at new technologies, e.g. cloud Storage growing 5x server spending Power and cooling issues Technology driven strategy vs holistic strategy Ability to attract and retain critical skills

7 Data centre challenges in the hybrid world On-premise Cloud Storage Complex Hybrid environment, leading to challenges in managing the environment optimally Inadequate process management due to attrition, changing pace of technology and business needs Inefficient use of infrastructure resources with over provisioning leading higher cost of maintaining operations Inadequate capacity planning for applications spanning onpremise and cloud Storage capacity needs are increasing by 50% or more Storage costs are rising much faster than general IT budgets impacting the rollout of major company initiatives

8 Lessons learned from our client engagements: 3 must-dos to align your hybrid infrastructure with business outcomes 1. Manage and automate processes across on-premise, cloud and network 2. Optimize workload placements for public, private and onpremise applications 3. Apply intelligent storage management services for optimum capacity utilization and performance

9 Lessons learned from our client engagements: 3 must-dos to align your hybrid infrastructure with business outcomes 1. Manage and automate processes across on-premise, cloud and network 2. Optimize workload placements for public, private and onpremise applications 3. Apply intelligent storage management services for optimum capacity utilization and performance

10 Automation and Management of processes is key to delivering business outcomes On-premise Management of physical technologies Network Management of Service quality In the cloud Management of the use of the services in the cloud Enable IT Transformation for CIO Deliver Business Agility for Line of Business Increase Operational Efficiency for IT

11 Automation of processes enhances management of hybrid environment 50% decrease in manual tasks % decrease in meantime to resolve (MTTR) % reduction in IT operations cost Current With Automation Current With Automation Current With Automation Percent, indexed to 100 Percent, indexed to 100 Percent, indexed to 100 Additional benefits Scalability: Virtual engineers able to address peak loads at unlimited scale, without errors or fatigue Governance & Compliance: Consolidated governance aligned to ITIL v3 framework, with detailed audit logs and trails Speed / time-to-market: Modular platform interoperates with existing tools, automation deployed within 90 days of transition Based on past experience; actual potential in your environment needs to be assessed

12 A leading Asian company that delivers premium reinforcement steel products and solutions for the construction industry Transforming from a product selling organisation to a customer focused solution provider Improving business agility and business solutions delivery through IT transformation initiative Client success story

13 Service Operations - at a Glance Heterogeneous IT infrastructure Servers Storage Network Backup Enterprise Applications Minimal adoption of ITIL processes High Employee Attrition leading to challenges to knowledge retention and service continuity Limited functionality and use of current tools High volumes of manual tasks SR/Daily tasks Environmental challenges being a manufacturing plant

14 Transforming data centre with process management and automation Current IT Estate Data Centre Transformation Applications O/S Compute O/S Virtualisation Layer O/S Automation of client s preapproved service requests without the need for human intervention. Server Storage Data Centre Network Data Centre Switching Fabric Network in Data Centre Locally delivered through onsite engineers Applications monitoring and health checks automation Multi-vendor management - Cisco, EMC, HP, Dell, Microsoft, Unix, VMware, Brocade and NetApp infrastructure

15 Lessons learned from our client engagements: 3 must-dos to align your hybrid IT with business outcomes 1. Manage and automate processes across data center, cloud and network 2. Optimize workload placements for public, private and on-premise applications 3. Apply intelligent storage management services for optimum capacity utilization and performance

16 What does Cloud mean for IT Operations Production Workloads and Enterprise Applications Exponential Growth and Data and Clouds Risk and Compliance Enterprise production workloads: complex and pose security risks Shadow IT not always equipped, to manage, secure and govern production workloads Internet of Everything - Tsunami of data Social channels more data Access - Mobility Cloud can be more secure IT needs policy and governance for cloud workloads Align to the business accelerate your ambition 16

17 Applications and Workloads accelerate your ambition 17

18 Workload optimization drive hybrid infrastructure efficiency Customers Business Partners End Users Private Cloud Private Hosted Cloud Public Cloud Security Infrastructure Tools Services Portal On-Premise Infrastructure SAN Virtual or CI Servers NAS Physical Server Data Center ITIL Process Technical Staff

19 A Fast Growing Fashion & Lifestyle Company Business Challenge Multi-format, multigeography operations keeping IT busy and unable to focus on enabling growth ERP and POS applications needing scalability and reliability to maintain positive online brand experience Solution Strategy Optimized ERP application workloads across onpremise, public and private cloud for efficient capacity utilization Consolidated data center operations to reduce infrastructure TCO Business Outcome Delivered consistent positive customer experience on businesscritical applications across global retail and online operations The in-house IT team can now move away from day-today portal management and focus on strategic initiatives. The client can be confident in the knowledge that the portal provides 99.9% uptime. accelerate your ambition 19

20 Lessons learned from our client engagements: 3 must-dos to align your hybrid infrastructure with business outcomes 1. Manage and automate processes across on-premise, cloud and network 2. Optimize workload placements for public, private and onpremise applications 3. Apply intelligent storage management services for optimum capacity utilization and performance

21 The real cost of data storage Industry average fully burdened IT infrastructure cost percentages to support data growth Telecom infrastructure Networking hardware 15% Storage software 10% 17% Power infrastructure 5% Where the budget goes 20% 30% Disk storage and tape Staffing for storage Source: IDC Cost of Storage 2013

22 Deploying storage services cuts costs while improving capacity utilization and performance Intelligent storage management A mix of strategic methodology and tools for mitigating risk, improving operations, accelerating new technology adoption and reducing total cost of storage technology ownership Monitor Operate Optimise Transform Hosting

23 Tools Architecture Intelligent storage management Orchestration and automation Abstracts physical storage resources into a single virtual pool of storage Automates provisioning by creating policybased Virtual Storage Pools with pre-defined storage capabilities Presents users with a catalogue of storage services Provisioning time reduced from weeks or days, to mere seconds.

24 Key take-away: Managed services is key to align hybrid data centre operations with business outcomes 1. Manage and automate processes across on-premise, cloud and network 2. Optimize workload placements for public/private cloud and on-premise applications 3. Apply intelligent storage management services for optimum capacity utilization and performance

25 80% of large enterprises are looking for managed cloud services 73% of Vblocks are sold as part of a management contract 70% of private cloud adopters will utilise third parties to manage their environments TBR Research

26 Managed Services for Data Centres: The hybrid data centre management solution Managed Services for Data Centres Compute Storage Security Network Diagnose Resolve Operate Managed Services Automation Platform Visualise Dimension Data Global Operations model

27 Managed Services for Data Centres portfolio Delivery platform Managed Service Automation Platform (MSAP) Advanced correlation & built in automation logic Capability to monitor and manage multivendor infrastructure & applications* *Dependent on approved support matrix for applications Service Components Managed Service for Storage Reduced provisioning time from weeks or days, to mere seconds with automation Advanced capacity management based on current and historical usage and costs Managed Service for Servers Management of bare metal and blade servers, converged infrastructure and operating system Monitoring all availability, capacity and performance

28 What Managed Service for Storage delivers Storage summary - current assets Total storage raw, configured, allocated, utilized by tier, site, application, line of business Storage trends - How is the storage capacity growing? Total configured, allocated utilized over time by tier, site, application, line of business Utilisation Utilisation by array, host, file systems and database over time Storage projections Will I have what I need, when I need it? Additional storage Required per time period to meet capacity demands by tier, site, application, line of business SLA tracking metrics Tracking agreed upon SLA metrics Billing and chargeback Storage consumed by tier, site, application, line of business

29 The data centre for the hybrid world New users New devices New applications and workloads Core enterprise applications Big data New locations Next-generation process management and automation Operations Workloads, applications, storage Virtualisation Converged infrastructure Global cloud data centre Computing Storage Network Facility Internet, enterprise network Cloud services Security

30 Dimension Data is ready to drive optimal client value Dimension Data leadership in implementing and managing across all four >> delivering optimal results for our client s business Only company to provide end-to-end management across data centre, cloud, network and security Top global and local partner to EMC, VMware, VCE, Cisco, Microsoft and NetApp NTT Communications leader in the provision of data centre floor space NTT Facilities 6,000 engineers and over 30,000 data centres Automation and DevOps #1 partner to 8 of the top 10 networking vendors Leader in Gartner MQ for COPS for 4 years Most skills trained in both ACI and NSX Over 5,800 networking certifications from multiple vendors Hybrid WAN approach and solutions Enterprise production cloud Gartner MQ for IaaS Leader 13 MCPs globally SAP-certification for HANA, IaaS and hosting OneCloud programme Cisco Intercloud Microsoft Cloud Accelerate and Hosting Partner 15,000 security engagements and 600 security specialists across 58 countries

31 Think managed services for hybrid IT Next steps Learn more by visiting Dimension Data booth () and attending these sessions: Questions or just want to have an informal chat? Get more information and latest thinking