CONSULTING SERVICES. Experience in Action

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1 CONSULTING SERVICES Experience in Action

2 EYES ON THE FUTURE - FEET ON THE GROUND Right now, the workspace and its associated ICT infrastructure are undergoing their most radical transformation ever. Social, technological and economic factors all combine to permanently disrupt established ideas and practices across both public and private sectors. Every day Getronics is engaged with clients in strategic considerations of how to manage this turbulence and how best to turn it to their tangible business advantage in this new world of work. We are not future-gazers. Clients talk to Getronics about their future workspace and ICT strategy because our vision for the future is grounded in a track record of excellence and innovation in service design and delivery. Perhaps most importantly, our clients value the fact that we are an ICT services company that puts people before technology: everything we do together will ultimately be driven by the desire to help your employees work more productively, more collaboratively, cost-effectively and securely. FORCES FOR CHANGE The many forces for workspace change are closely inter-related: people s behaviour is influenced by the technologies they use, and the way the enterprise adopts and manages that technology is in turn affected by wider economic and business pressures. In discussions with our clients, Getronics consultants find a simple three-way split a useful starting point YOUR PEOPLE 2. YOUR TECHNOLOGIES 3. YOUR BUSINESS MODEL Start by taking a close look at how 123 people work and asking how habits are changing. Are working hours and locations, for example, fixed or flexible? You will also want to consider size and distribution. Are employee numbers reasonably constant, or do you need to scale up or down, perhaps with agency workers? Perhaps most importantly, you will want to explore your employees own attitudes and aspirations. This may take into account the balance between private and professional lives, for example; the potential for social networking as a part of your business; or the need for greater empowerment. There are huge differences in ICT maturity between organisations and indeed, often within the same enterprise. The CIO team quite rightly will always seek to protect investments, and to maximise the useful contribution of those investments to the business. At the same time, you need to manage expectations, influenced for instance, by the explosion in choice for personal devices. People are asking fundamental questions about both workspace technology and its supporting infrastructure. Where just a few years ago, for example, Data Centre ownership was a given, shared and outsourced models are now increasingly favoured. The decisions you make about workspace and ICT strategy will always be strongly influenced by your business model. Getronics puts the optimal alignment of ICT and business goals at the core of every solution. The scale and complexity of your national and international operations; the likelihood of mergers and acquisitions; and the choice of centralised or decentralised governance models will all impact not just which IT services you buy, but how you buy them. The emergence of genuine utility models has a huge impact here, as the opportunity for pay-per-use services finally becomes a credible antidote to the drain of traditional capital investment. Sometimes our clients invite us to examine a specific aspect of workspace or IT service practice, such as the transition to fully managed unified communications. Sometimes we are invited to contribute to a more extensive overall review of status and strategy. But whatever the focus, our work together will be framed by this three-way analysis of people, technology and process.

3 WHAT S HOT Mobility, consumerisation and social networking are all particularly hot topics in client discussions right now. MOBILITY In the latest Getronics ICT Barometer survey almost 40% of respondents stated that they now have the tools and connectivity needed to work as easily outside the office as they do on company premises. How do you manage mobility in a way that boosts productivity while ensuring security and tightly controlled cost? CONSUMERISATION In their private lives, your employees are used to smartphones, tablets and interactive TV. They have apps for everything from sharing photos to posting personal reminders. What do people expect in their professional lives, and how do you manage it within effective governance frameworks? How could consumerisation benefit your business processes? How can new consumer-influenced tooling help reduce cost? SOCIAL NETWORKING Digital connectivity now leads directly to shared and enriched communications in which voice, data and video combine across extended communities, sometimes closed and sometimes completely open. How does this behaviour affect the way your people work together, and even more importantly, how does it influence the relationships you build with your own customers? Security and compliance are a staple element of all Getronics consultancy engagements. ONLINE SERVICES Online service delivery is rapidly gaining enterprise traction and our consultancy teams are ready to guide you through the labyrinth of public, private and hybrid cloud architectures, identifying the most appropriate and sustainable approaches for all remote storage and computing requirements. FOCUS AND PRECISION Our consulting services are underpinned by four simple principles: 1. Your workspace must work the way you do your workforce must be empowered and not constrained by the tools they use. 2. Your new world of work must be transformational what we achieve together must make it possible for your enterprise and employees to do things they have never done before. 3. Communication is king as we say goodbye to the personal computer, your new world of work becomes a catalyst for collaboration, dissolving the divide between fixed and mobile workstyles. 4. Never lose sight of the basics push creativity and innovation to the max, but never forget that whatever we do together must always be secure, compliant and affordable. As a company, Getronics is firmly focused on the workspace, and on the technology and process skills which are directly associated with it. As a consequence, our consulting services are similarly focused on the areas in which we have earned differentiation and expertise. All these specialties are complementary and closely inter-related. APPLICATIONS Business applications are at the core of every company s ICT strategy. Organisations need to evolve their applications portfolio in line with aspirations to increase mobility and collaboration between their workforce, their partners and customers. WORKSPACE Defining a sustainable workspace strategy, and translating this into an executable implementation plan. The current and projected work styles of your employees are the launch point for all considerations. UNIFIED COMMUNICATIONS As data, voice and video combine in the contemporary fixed and mobile workspaces, there are massive opportunities to boost collaboration and productivity through unified communications. DATA CENTRE ICT infrastructure is of critical importance as it underpins all business critical operations and applications. Organisations continue to explore ways of optimising this infrastructure to enable cost effective ICT that can meet the enterprise demands in areas of scalability, availability, security and resilience.

4 GETRONICS END-TO-END PORTFOLIO OF ICT SERVICES GETRONICS UNIVERSAL WORKSPACE ONLINE SERVICES DATA CENTRE Servers & Processing Storage & Backup Converged Infrastructure Hosted or On Premise UNIFIED COMMUNICATIONS Enterprise Connectivity (LAN & WAN Fixed or WiFi) IP Telephony Contact Centres UC Conferencing & Collaboration Social Network Integration WORKSPACE On Premise Online Mobile BYOD / CYOD Deployment & Migration Management Managed Printing APPLICATIONS Application Development Mobile Apps Application Integration Private App Stores Online Profile Development Knowledge & Collaboration Platforms Software Workspace Platform Infrastructure CLOUD ORCHESTRATION PARTNER TECHNOLOGY Hardware Solutions l Software Solutions l IT Procurement CONSULTING Advisory Services l Readiness Assessments l Planning, Design & Implementation Project Management l Staffing MANAGED SERVICES Global Service Delivery Model & Lifecycle Management l Service Desk & Remote Management Support & Maintenance (Deskside & Remote) l Cabling & ICT Building Infrastructures SECURITY Perimeter Security l Endpoint Security l Application Security Security Architecture l Security Assessments l Security Management Advisory Services When top Belgian publisher Sanoma planned their move to a new headquarters, they took the opportunity to define a New World of Work programme for employees. Getronics workspace consultants made a critical contribution in defining, designing and implementing a workspace that put collaboration first. A senior Getronics Consultant was appointed program manager to coordinate all impact on facilities, change management and ICT infrastructure transformation.

5 WHAT MAKES GETRONICS CONSULTANTS DIFFERENT? Getronics has a team of around 100 consultants. Every single member of that team has deep practical experience of turning ICT service innovation into tangible client benefit. None of our consultants are fresh out of business school. Subsea 7 has recently taken the decision to extend the contract with Getronics The key factors in that decision is their proven ability to provide Subsea 7 with a scalable and robust IT delivery model and at the same time leverage their expertise in technology transformation. Anders From, Global IT Director, Subsea 7 The quality of our consultants analysis provides clear and actionable insight, but it does not stop there. Our consultants are skilled in coordination and project implementation too, working side-by-side with our delivery teams to ensure that your new reality matches your business aspiration. The evolution of your workspace and all supporting ICT service and infrastructure is continuous, and continuity is at the core of every Getronics consultancy engagement. Every initiative will respect your need to protect the value of existing investments and to ensure that your employees embrace change positively. Getronics is expert in change management, minimising risk on even the most complex projects. Our team is international, and is comfortable collaborating on complex cross-border challenges. Depth of local knowledge, with a special emphasis on regulation and compliance, adds real value for our clients. You will also benefit from the extended relationships of the Global Workspace Alliance, which was independently recognised as being one of the top three worldwide players for workspace management by Ovum in The consultancy teams can point to an exceptional pedigree. Not only were Getronics one of the original architects of the ITIL * framework, we also sustain active leadership in key standards including BS15000, TOGAF, ASL and Prince2.

6 TIME TO TALK The solution deployed by Getronics not only matched our needs but also showed an attractive cost/ benefit ratio. Maarten Van der Biest, IT Manager, Vlerick Management School Sometimes our clients invite Getronics consultants to help them gain insight into a highly specialised challenge. If, for example, there have been instances of concern over data confidentiality during the decommissioning of end-of-life hardware, then our logistics and security experts will help track the entire process, and re-design for minimised risk. On many occasions, however, it s good to take time for a wider review. Getronics does not offer business consulting services our expertise is strictly focused on business and ICT alignment, with particular emphasis on the workspace. Our ICT Business consultants will help you extract the maximum business value from every ICT investment. We do not offer consultancy in a vacuum: we will always follow through on insight and intelligence with practical proposals for implementation, and this is reflected in the end-to-end character of our consultancy offer. 3Advisory services Delivering analysis and insight 3Planning, design and implementation Turning insight into actionable initiatives 3Project management Ensuring plans are executed on time and on budget 3Staffing Providing full or supplementary expert resources as required We lead by example. Every innovation in workspace or in ICT service delivery can be seen in action at Getronics. When you invite our consultancy teams into discussion, they expect to be challenged. They will actively demonstrate both their personal know-how and the proven Getronics solutions which best address your individual ICT challenges. Getronics is experience in action. * ITIL is a registered trade mark of the Cabinet Office. ABOUT GETRONICS The Getronics family, comprising the Connectis and Getronics brands, has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security. Getronics is a lead in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity. Follow Connect with us LinkedIn Subscribe to our channel GetronicsOnline