IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud

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1 IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud

2 Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected; your experts tuned into one another, collaborating in real-time through voice, video and instant messaging. Productivity rises, costs decline and innovation becomes possible. That s the power of Unified Communications (UC) in the cloud; it connects the pulse of your enterprise and enables you to transform. The power of any, any, any... Collaboration, anywhere, on any device, 24 x7 is critical to success. New and faster ways of working are becoming the norm. But how do you keep apace with technology advances? Many enterprises have on-premise systems that support just voice or IM; others have a bolt-on video service. But it s not integrated and the user experience is often poor. Capital investment and in-house upgrades might appear to be the way out, but they re short-term fixes in a world where the next release is just around the corner. What if you could reset and charter a new course with unified communications in the cloud? A single price and flexible plan that gives you access to services that are always up-to-date This is where Capita can help. Page 2

3 What do you want to achieve? If you... Have an aging PBX or in-house UC service that requires an upgrade; Need to reduce the cost of UC with flexible, utility pricing; Want to explore cloud solutions that flex as your business changes; Want to enable new ways of working and empower a mobile workforce; Are looking to rationalise your property estate and implement hot desking; Need to improve staff productivity and enhance enterprise collaboration... we can take you there. The benefits Reduce costs: lower your total cost of ownership, drive down travel costs and reduce your carbon footprint. Drive productivity: instant, real-time collaboration can transform business processes and drives better enterprise services. Enable true mobility: empower your people to collaborate from anywhere, at any time, on any device. Support virtual and remote working on personal or corporate devices. Increase customer satisfaction: connect staff expertise and deliver faster, more responsive customer services. Improve decision making: real time collaboration fosters innovation and rapid, informed decision making, giving you the advantage. Be secure and resilient: our secure, UK hosted cloud service ensures regulatory compliance and business continuity. Flexible, agile, evergreen cloud service: continual upgrades are available as part of your subscription. Page 3

4 The power of Capita and Cisco Our Unified Communications service (part of the Capita Collaboration Suite) brings together the very best of Capita and Cisco. In one, integrated cloud service, you get Cisco s innovative HCS platform with Capita s world class service management and business process transformation expertise. Hosted in Capita s secure, UK data centres, we can guarantee data sovereignty and security. This brings you unified communications in the cloud. It promises predictable, utility pricing and gives you an evergreen service that continually upgrades. Delivered using best-in-class technologies from market leading vendors Security and resilience Pay-as-you-go utility pricing Rapid, risk-free deployment Always up-to-date Ability to add contact centre capability Cisco Hosted Collaboration Solution; a true unified comms service Migration tools / services supported by VOSS, the leading HCS migration partner World class data centre provider, with Tier 3, OFFICIAL level data centres World leading storage platform provider Industry leading cloud and virtualisation technologies Proven, leading, HCS billing and reporting partner Recording and workforce management partner World class ITIL service management Migration and optimisation services Page 4

5 Everything as-a-service... Voice and video Host video and audio calls over your network for improved quality and reliability. HD video works seamlessly alongside screen, desktop conferencing and application sharing. IM and presence Quickly search and find contacts, check presence and collaborate with one click via voice, video or IM. Federation options enable you to collaborate with external partners, customers and suppliers. Voic and integrated messaging Bringing , voic and instant messages into one place, accessible from smartphones, tablets, IP phones or a desktop client. Mobility Enable true workforce mobility on any device, any time, anywhere. Enjoy one seamless experience across smartphones, tablets and desktops. Answer a call on your mobile then switch it to your desktop, all in real time. Desktop conferencing Empower your people to collaborate via desktop sharing, video conferencing and interactive whiteboards whilst miles apart. Page 5

6 With great cloud comes great flexibility Helping you every step of the way Capita provides an end-to-end, fully managed cloud service. That means we guide you every step of the way in your journey to unified comms in the cloud. From rapid migration and on-boarding, to full service management, integration and user training, Capita will ensure that you not only optimise business processes but also maximise your return on investment. Guided migration Our UC experts are here and ready to help you. Our aim is to always provide a seamless, risk-free migration. We achieve this via: Expert migration methodologies and innovative tools: we clearly define your business requirements, discover all legacy configurations and rapidly transition from solution design to live switch over. Tailored migration plans: every enterprise is the same, yet different. We tailor our migration plans to suit individual clients. No stone is left unturned. We get it right first time. In-depth data discovery and user insight: our data extraction tools and UC team ensure that your transition runs smoothly and the user experience is enhanced. Our partnership with VOSS: we work with Cisco s leading HCS migration partner, giving you all the expertise you need. Full ITIL Service management User support and service quality is always top of our agenda. With UC from Capita, you gain access to innovative and intuitive service desk tools that enable us to deliver a fast, responsive, quality service. Online self-service 24x7x365 and experienced service desk teams ensure we re always on hand to help you. Training Change needs to be managed and staff need to be informed every step of the way. We know that user adoption and cultural change is key to any UC implementation. That s why we provide a comprehensive suite of training for administrators and IT staff across your enterprise. Our success is defined by use and user adoption. Via face-to-face or webex training, we can help you realise the full benefits of our UC service from the word go. The Capita difference: our UC experience 70,500+ telephony users supported across the UK 19,650+ Contact centre agents supported Page 6

7 Why Capita? Tier 1 award-winning Cisco Gold partner: unparalleled depth and breadth Key of UC features expertise that guarantees your return on investment. Guaranteed data security and data sovereignty: hosted in Capita s secure, UK data centres, this private cloud service protects your information. Always current, always innovative: one predictable, utility price delivers continual upgrades for your enterprise. Pay-as-you-go utility price: pay per user, per month, and flex our service as your organisation changes. Rapid on-boarding, risk free implementation: our team excel at seamlessly migrating client systems and rapidly on-boarding all users without business disruption. Extend into the contact centre: we can help you optimise front and back office operations or integrate hybrid solutions via a single platform. Best of Capita and Cisco: in one integration solution you gain an innovative cloud platform with world class ITIL service management. Page 7

8 Administration and support Unified Communications from Capita comes with a robust self-service portal that gives your business the ultimate control. From adding new users and assigning services to creating dialling plans and managing subscriptions - our portal gives you everything you need to adjust your service. Manager-assistant and operator features empower executive support users such as operators and personal assistants. Intuitive tools such as call queuing and directory search quickly accept and effectively dispatch incoming calls. Integration and optimisation Our cloud UC service is standards-based which enables us to tightly integrate, extend or customise your unified comms service. Capita has deep expertise in front and back office unified comms solutions which enables us to integrate and optimise your UC service with external or legacy systems. This enables us to help you transform business processes, workflows and collaboration across your entire enterprise. At Capita IT Enterprise Services we... Listen Create Deliver Listen carefully to what you need, finding out where we can add value and how we can drive down cost. Create a solution that innovates around your problems and meets your objectives. Deliver transformational IT, on-time, on-budget and to the highest standards. Want to learn more? Contact us at ites@capita.co.uk or visit