POSITION DESCRIPTION AND DUTY STATEMENT DUTY STATEMENT AND POSITION DESCRIPTION Position Title: Reporting to: Department: Classification: ICT Technician (Support) ICT Manager Information and Communication Technology Department Lutheran School Officer Grade 2, Resource Stream, relative to the Lutheran Schools SA Enterprise Agreement Tenure: School Term weeks, 16 March 26 June 2015 Conditions: This position is for 25 hours per school term week to be worked over 5 days in consultation with the ICT Manager. Some extra casual work may be requested from time to time. Role: To provide high quality ICT support and service to the ICT Department and College staff and students. JOB DESCRIPTION 1. GENERAL The ICT Technician (Support) is expected to: 1.1 assist the Principal in fulfilling the aims and purposes of the College, and to support and maintain the philosophy and ethos of the College as summarised in the Mission Statement: 1.2 maintain the philosophy and ethos of the College as summarised in the Mission Statement: Our mission is to provide a vibrant education, rich in opportunities, delivered within a caring, supportive environment and informed by the gospel of Jesus. Our learning community connects people, ideas and experiences allowing us to strive confidently to engage, achieve and serve. 1.3 cooperate fully with the Principal and other members of the staff in keeping with the values and traditions of the school. 1.4 work safely at all times and comply with WHS policies.
2. CONTOL, AUTHORITY AND DECISION MAKING 2.1 work under the general supervision of the ICT Team Leader 2.2 receive instruction on what is required and how it is to be performed 2.3 have tasks reviewed on completion by the Team Leader 3. USE OF KNOWLEDGE 3.1 carry out duties in relation to maintaining, installing, servicing computer and computer-related software and hardware as directed 3.2 provide ICT Help Desk support for students and staff 3.3 collaborate with ICT colleagues on ICT issues that arise and possible solutions 3.4 document and regularly report on Help Desk and classroom issues and processes 4. USE OF SKILLS AND PROBLEM SOLVING The ICT Technician (Support), in collaboration with the ICT Team Leader, will: 4.1 trouble-shoot and resolve ICT issues presented to the Help Desk consistent with their knowledge 4.2 trouble-shoot and resolve issues related to classroom use of ICT 4.3 positively support students, staff who require ICT assistance in relation to use of and access to College ICT resources 4.4 provide accurate information and guidance in response to enquiries 4.5 apply skills to a variety of predictable and, occasionally, unpredictable ICT problems 5. JUDGEMENT The ICT Technician (Support) will, under the ICT Team Leader s supervision: 5.1 assist in the prioritization of responses to daily requests for assistance 5.2 provide appropriate and accurate information in relation to enquiries 5.3 provide appropriate support for students and staff as required 6. RESPONSIBILITIES AND ACCOUNTABILITES The ICT Technician (Support), under direction from the ICT Team Leader, is responsible for: 6.1 the daily operation of the ICT Help Desk 6.2 the daily logging of Help Desk tasks 6.3 performing routine classroom equipment tests and subsequent maintenance and repair 6.4 assisting students and classroom teachers in resolving ICT-related technical issues
6.5 setting up classroom and breakout space hardware devices 6.6 documenting ICT-related classroom services and procedures 6.7 attending ICT team meetings 6.8 assisting ICT team members with non-help Desk and classroom tasks consistent with their knowledge 6.9 assisting with pickup and delivery of items as required 7. WORKING RELATIONSHIPS 7.1 report to the ICT Manager 7.2 work under direct supervision of the ICT Team Leader 7.3 work in a team environment, collaboratively with colleagues 7.4 interact with students, other staff and parents in a positive and supportive manner 8. Special Conditions 8.1 attend work between the hours of 8.15am to 4.45pm ( ½ hour lunch break), unless otherwise negotiated 8.2 have flexibility in attitude towards work schedules and requirements including being available to work extra hours when requested 9. Statement of Key Outcomes and Associated Activities 9.1 interact positively with staff and colleagues 9.2 complete tasks and duties as required 9.3 provide relevant and accurate information 9.4 successfully work in a team environment to resolve day to day ICT problems that arise
EMPLOYEE SPECIFICATION 1. Essential Characteristics a. Educational/Vocational Qualifications successfully completed secondary education knowledge of or proficient understanding of education appropriate ICT hardware and applications b. Personal Skills, Abilities and Aptitude sound organisation and record keeping skills an excellent work ethic a high level of excellence in customer service attitude and delivery the ability to work in a focused manner on routine tasks the ability resolve issues encountered in ICT maintenance, servicing and repair. good observational skills and attention to detail a strong desire to improve knowledge in computer-based information and communications technologies c. Experience worked successfully in an ICT environment worked successfully in a team environment d. Knowledge understanding of a variety of software applications, especially Microsoft Office, Office 365, and Google Apps understanding of processes and techniques associated with providing technical support for users
2. Desirable Characteristics a. Experience The ICT Technician (Support) will have experience in: networked ICT systems customer service education environments b. Knowledge The ICT Technician (Support) will have knowledge of: educational environments Help Desk environments Web environments February 2015 Job Description and Person Specification is Approved Lester Saegenschnitter....../.../... Principal (Signature) Acknowledged by Person selected:........./.../... (Signature