NETWORKING ENTERPRISE SPECIALIST VoIP Project (New position)

Transcription

1 Edmonton Catholic Schools is now accepting applications for the position of NETWORKING ENTERPRISE SPECIALIST VoIP Project (New position) Edmonton Catholic Schools is a large urban school district whose mission is to provide a Catholic education that inspires students to learn and that prepares them to live fully and to serve God in one another. The District is comprised of over 39,000 students and 3,500 employees in 89 schools and other sites. The position will initially work as part of a team to upgrade each Edmonton Catholic School District facility from an analog phones system to a Cisco VoIP solution. This position will also be required to provide ongoing support to the existing networking infrastructure, such as switching, routing, Firewall, F5 and network security. The scope of the job will include all ECSD facilities including the data centre. This is an Out of Scope, Level 6, permanent, full-time position with a salary range of $72, $$90, to commence as soon as possible. For further information on this job opportunity please contact Dan Durand at [email protected]. Please a letter of interest and resume by 4:00 p.m., Wednesday, April 8, 2015 to: Corinne King, Manager, Staffing Human Resource Services [email protected] Prior to employment, successful candidates will be required to submit Police Information Check and Intervention Record Check documents. We thank all candidates for their interest. Only applicants considered for the position will be contacted. Job Responsibilities: First responder for tracking of VoIP network related problems; Provide ongoing day to day maintenance of the district s VoIP infrastructure; Record, track, manage and close (i.e. document resolution) all VoIP issues, maintaining current status on all VoIP issues; Assist in planning, scheduling the implementation of VoIP related patches and upgrades; Assist as needed in other network related issues; Maintain Cisco VoIP and Router/Switch technical knowledge through on-going professional development activities; Assist with provisioning and publishing services; Provide network health and traffic reporting; Assist with network management and capacity planning; Maintain technical knowledge through a range of professional development activities. Qualifications: Degree or Diploma in an area related to Computing Science, or Industry Certifications in Networking and Cisco VoIP technologies or; Equivalent experience with proven competencies would be considered; Five years of progressive Cisco VoIP, Networking experience; Knowledge of Wide Area Network environment, Microsoft Active Directory and Virtualization and assets, F5 big IP; Knowledge of routing, switching and Vlan, and fibre concepts, basic firewall concepts and configuration; Firm knowledge of the VoIP industry; Knowledge of the educational environment and it s unique technology requirements an asset; Strong analytical skills and problem-solving skills; Highly motivated and self-directed; Strong teamwork skills with the ability to work in collaboration with others; Must be able to present complex technical solutions to large audiences and articulate the business drivers and benefits for the solution; Access to a vehicle for travel to sites throughout Edmonton. A complete job description is shown below.

2 JOB IDENTIFICATION: Incumbent: Vacant Current Classification Level: 6 Supervisor s Name: Location: Various Working Title: Networking Enterprise VoIP Project Requested Classification Level: Supervisor s Working Title: Manager Department/Program: Information and Infrastructure Technology Services/ Infrastructure Technology Services/ PRIMARY FOCUS/OVERALL ACCOUNTABILITY: Provide a brief summary of the job, covering the main responsibilities, the framework within which the job has to operate and the main contribution to the organization. This position will initially work as part of a team to upgrade each Edmonton Catholic School District facility from an analog phones system to a Cisco VoIP solution. This position will also be required to provide ongoing support to the existing networking infrastructure, such as switching, routing, Firewall, F5 and network security. These responsibility will include all ECSD facilities including the data centers. JOB RESPONSIBILITIES AND ACTIVITIES: Normally a job has four to eight core responsibilities, each of which shows what the job is accountable for, within what framework, and what the added value is. For each responsibility, approximately four major activities should be described. List the core responsibilities in ascending order of importance. 1. First responder for tracking of VoIP network related problems 2. Provide ongoing day to day maintenance of the district s VoIP infrastructure 3. Record, track, manage and close (i.e. document resolution) all VoIP issues, maintaining current status on all VoIP issues. 4. Assist in planning, scheduling the implementation of VoIP related patches and upgrades 5. Assist as needed in other network related issues. 6. Maintain Cisco VoIP and Router/Switch technical knowledge through on-going professional development activities. 7. Assist with provisioning and publishing services 8. Provide network health and traffic reporting 9. Assist with network management and capacity planning 10. Maintain technical knowledge through a range of professional development activities. PROBLEM SOLVING: Describe difficult or challenging situations the position is typically expected to solve; the degree of originality of the solutions; assistance available; and any problems or decisions that must be referred to a supervisor for resolution or approval Due to the reliance on the availability telephones and 911 dialing in the district, when there are VoIP problems that affect normal operations this has a significant impact on the business operations and requires immediate assistance with timely resolutions. Problem identification and resolution require a combination of years of experience and an in depth knowledge of the technology being used and how the components of VoIP (i.e. Routers, LAN, Data circuits, Switches etc.) interacts with each other. Received March

3 This position would take his direction from the Sr. Networking Enterprise and would operate within defined parameters. ORGANIZATIONAL DATA: Identify any measurable areas upon which the job has either direct or indirect impact. Measures that may be included are: number of staff supervised, annual operating budget, number and size of projects, clients served or any other significant values. Include examples that indicate the size of the job. Attach a complete Organization Chart that includes supervisor, peers, direct reports and staff. A VoIP phone or IP Phone uses Voice over IP (Voice over Internet Protocol - VoIP) technologies for placing and transmitting telephone calls over an IP network, such as the Internet, instead of the traditional public switched telephone network (PTSN). This position has a direct impact on the Districts VoIP telephone system and networking infrastructure. Although this position does not have direct responsibility over some of the components of VoIP however must be knowledgeable as they will direct the activities of others in support of VoIP projects and troubleshooting. Regularly consults, researches and recommending improvements in the VoIP/Networking system that could range anywhere from $ to $200, REPORTING RELATIONSHIPS: Identify the jobs and the number of incumbents within each job that report directly to you. Provide a brief summary of each subordinate job s purpose. Job Title Job Responsibilities CONTACTS: Identify internal and/or external contacts such as co-workers, clients, stakeholders and partners. Indicate the nature and purpose of contact (i.e. to deliver information, present data, negotiate contracts, etc.) and frequency (daily, weekly, monthly etc.). Contact Nature and Purpose Frequency Manager and supervisor To receive direction and report progress status Weekly To collaborate on strategies for security, disaster recovery, capacity planning and problem resolution Principals, administrators To report status and provide consultation with respect to phone and teachers features and functionality School staff To provide instruction on use and configuration of site technology Sr. Networking Enterprise To report and collaborate on planning Daily To resolve problems Service Desk To communicate with staff during problem resolution to ensure end accurate problem identification and resolution. Vendors and service providers District staff External Contractors Software / Hardware systems vendors Sr. Enterprise Networking To provide and obtain information To resolve problems and share best practices To acquire equipment, software and hardware Communicating with staff during problem resolution to ensure end accurate problem identification and resolution. Communicate project objectives, technical details, district standards and policies. Evaluate system software and hardware in an effort to identified products and solutions to meet district needs as well as to troubleshoot and resolve problems with products already in use. Receive direction and report progress status as required. Collaborate on strategies for security, disaster recovery, capacity planning and problem resolution. On-going daily Received March

4 Other educational jurisdictions To provide and exchange information To share best practices Job Qualifications: Include a list of the most important knowledge factors, including knowledge about practical procedures, specialized techniques etc. Outline specific training that is needed to do the work and any occupational certification/registration required for the job. Include a list of competencies (skills and abilities) critical in performing the job. Knowledge and Experience Competencies Degree or Diploma in an area related to Strong analytical skills and problem-solving skills Computing Science, or Industry Certifications in Highly motivated and self-directed Networking and Cisco VoIP technologies or Strong teamwork skills with the ability to work in Equivalent experience with proven competencies collaboration with others would be considered. Ability to remain calm and focused in very stressful Five years of progressive Cisco VoIP, Networking situations experience Strong time management skills with the ability to Knowledge of Wide Area Network environment, balance conflicting priorities Microsoft Active Directory and Virtualization and assets, F5 big IP Excellent interpersonal skills with the ability to communicate effectively Knowledge of routing, switching and Vlan, and fibre concepts, basic firewall concepts and Ability to present complex technical concepts in a simple understandable format configuration Must be able to present complex technical solutions to Firm knowledge of the VoIP industry large audiences and articulate the business drivers and Knowledge of the educational environment and benefits for the solution it s unique technology requirements an asset Individual must be confident, professional and articulate Knowledge of project management principles and with an attention to detail techniques Ability to communicate with outside vendors and contractors Customer service focused attitude Strong analytical and conceptual skills; ability to create original concepts/theories and long-term strategies Ability to influence decision-making and to recommend alternative solutions or courses of action Must be willing and able to work after hours to perform system upgrades and maintenance when required Access to a vehicle for travel to sites throughout Edmonton Received March

5 Organizational Chart Assistant Superintendent Director Manager, Information Technology Manager, School Tech Support Manager Infrastructure Technology District Wireless / Networking Contractors Signatures School Support Information and Infrastructure Technology Services 1/28/2015 The signatures below indicate that the incumbent, supervisor and principal/director have read, discussed, and agreed that the information accurately reflects the work assigned. Incumbent Supervisor Manager This information is being collected under the authority of Board Governance Policy EL# 5 relating to Freedom of Information and Protection of Privacy (FOIP) Act and will be used to allocate positions within a classification plan and to manage the Edmonton Catholic School District s human resources program. If you have any questions about the collection of this information, contact the Assistant Superintendent, Human Resource Services Received March