QBT - Making business travel simple In business travel, cmplexity csts. S, we ffer less f it. We adpt the latest technlgy and make it simple, transparent and highly persnal. S yu get mre f what yu need and less f what yu dn't. Hw, yu ask? We base yur travel prgram arund ur 5 key slutins and tailr it t yur specific business needs, s it s a perfect fit! Wuldn t it be great t have: Less steps t get t an agent that knws what yu need? Less passwrds and pins t remember? Less steps t get 3 qutes & bk? Less prfiles t maintain? Less nise in the reprts yu review? These are just sme f the ways we help t make yur life easier. We re nt mind readers we knw what s imprtant because we ask n a regular basis. We als knw that yur travel needs change as yur business evlves and we make sure we listen s that we stay relevant and adjust yur travel prgram accrdingly. We`ve summarised ur 5 key slutins n the fllwing pages. But t really find ut what we can d fr yu, cntact us nw - yu`ll be glad yu did! Page 1
Persnalised Service Cnnecting yu with a highly skilled cnsultant wh knws wh yu are and what yu need Every time we receive a call ur intuitive telephne system simplifies the bking prcess. It identifies yu, the reasn fr yur call and yur cmpany plicy requirements. This infrmatin is then delivered t a cnsultant wh is experienced in handling these requirements, befre they answer yur call. This service als extends utside nrmal business hurs. This means that even when yu re nt dealing with yur regular cnsulting team, yu speak t smene wh knws wh yu are, the reasn fr yur call and any specific requirements that yur cmpany may have, 24/7. Cre Services Knwledgeable, experienced and prfessinal cnsultants: Available 24/7/365 at ne f ur 5 Australian lcatins (Brisbane, Canberra, Melburne, Sydney and Perth) Intelligent phne system: Identifies yu, the reasn fr yur call and yur cmpany s requirements. It then lcates an apprpriately skilled cnsultant and prvides them with this infrmatin befre they answer yur call. After hurs service: Frm a team f 23 experienced cnsultants based in ur Melburne ffice. All calls t this team are fielded thrugh ur intelligent phne system, giving them access t the same infrmatin as yur regular cnsulting team. Exclusive VIP Service: Fielded by a team f specialist VIP Cnsultants, wh are experienced with dealing the cmplex itineraries smetimes required by yur executives. They als adhere t special service levels ensuring a faster, higher quality service! Email integratin: by treating an email just like a phne call, we can ensure service delivery standards can be met, managed and reprted n. Page 2
Mbile and Online Cnvenient access t yur travel prgram while yu`re n the g We prvide yur travellers with cnvenient ways t view itineraries, bk and apprve travel, n matter where in the wrld they are. This is dne via ur nline and mbile applicatins which make it easy t take care f yur daily travel tasks when it makes sense t d s, leaving ur in huse expertise fr when yu really need it. We prvide a chice f tw market leading nline tls, s yu can chse the ne that best suits yur business requirements. These tls are backed up by ur intuitive mbile technlgy, which cmbines t allw travellers t view itineraries, bk and apprve travel whilst they re n the g. We als prvide an nline quting tl which allws unlimited qutes t be retrieved, at n cst. Cre Services Online Prtal: Prviding access t all travel services via ne lgin. This includes: Online bking tl: We give yu a chice f tw nline tls, allwing yu t select the tl that best suits yu, yur travellers and yur travel prgram. Online quting tls: Print r email as many qutes as yu like, at n cst! Traveller prfiles: Either managed by yur travellers, arrangers r a feed frm anther system (like a HR system r a payment prvider). Other imprtant stuff: Like itineraries, invices, tickets in credit, alerts and lts mre. Mbile: Check my trip: Lets yu view all trip details n yur mbile AeTM mbile: Allws yu t view, bk, apprve and change travel frm yur mbile SMS Ntificatins: T infrm yu f schedule changes and high risk incidents, in yur area. Page 2
Reprting and Analytics Cmbining data and expertise t help yu t take cntrl f yur travel csts Every successful travel prgram relies n reprting. S we give yu cmplete visibility int all aspects f yur travel csts. We prvide real time access t bth pre and pst ticketing expenditure reprts. Then we make them available either nline r thrugh autmatic delivery, whichever wrks best fr yu. We als prvide transactinal reprting that prvides insights int yur travellers bking behaviurs and what it csts yur rganisatin. But data is nly half the stry. Yu ll have yur wn, dedicated Accunt Manager wh will prvide yu with expert analysis f yur data and valuable insights and recmmendatins. We ll als wrk with yu t develp a plan t reduce yur csts and make sure yur travel prgram is wrking perfectly fr yu. Cre Services The specific imprvements we wuld make t yur prgram is really dependant n yur individual travel prgram. But here s what we ve dne fr smene else Situatin: Client D was renegtiating their airline deal. Their majr cncerns were: $140,000 in change csts (1.5% f their spend) Up t $160,000 in utstanding ticket credits at any ne time Actin: We mdelled the impact f re negtiating the airline deal with higher discunts n mre flexible fares, sacrificing discunts n the lwer fare types. We presented Client D with the minimum level f discunt required t make this feasible and the prbable savings (based n current behaviurs and benchmarked airline agreements). Result: Savings f mre than $1 millin annually Page 4
Fares and Rates Mre fares t cmpare, cnveniently in ne place Bking travel used t be cmplicated! Checking multiple surces fr the best fares and rates was frustrating and time cnsuming. We make it easy by integrating a wide range f surces thrugh the ne bking interface. This includes: publically available fares (including airline specials and internet fares) fares surced thrugh ur sister cmpany Air Tickets fares riginating utside Australia thrugh ur relatinship with GlbalStar We als analyse yur spend and help yu identify when negtiating yur wn deals will prvide a mre cst efficient ptin. Prviding accessibility t the best fares and rates, n matter hw they re distributed! Cre Services eglbalfares: access t fares in ther markets fr travel starting utside Australia. Giving yu massive savings f between $200 $2000 per fare. SmartFares: access t ver 3,000 fares made available t us thrugh ur sister cmpany Air Tickets. They re the secnd largest ticket cnslidatr in Australia which equals massive buying pwer and access t deals! Internatinal Airfare Guarantee: T give yu cnfidence that yu ve gt access t a huge range f fares. If yu find ne that s cheaper, we ll match it. GlbalStar Htel Prgram: Great rates at ver 160,000 lcatins all ver the wrld! Hellwrld Htel Prgram: Great discunts and added extras at 1,500 additinal htels. Supplier Negtiatins: Our experts als help yu t negtiate yur wn air, htel and car deals. This ensures they re cmpetitive and cmparable t clients similar t yu and the market. Leisure Rates: Even when yu re n leave frm wrk yu ll have access t great deals thrugh ur sister cmpanies Viva! and Qantas Hlidays. Hw des an additinal 10% ff land cntent sund?? Page 5
Glbal Cverage Supprt yu can rely n, n matter where in the wrld yu travel We help yu t lcate yur travellers and cmmunicate with them, n matter where in the wrld they are. We quickly identify any high risk situatins arund the wrld and track yur travellers in case they re affected. With many businesses nw perating glbally, internatinal supprt is a must! Our relatinship with GlbalStar gives us the ability t supprt yur rganisatin in any market where yu perate. We have peratins in 74 internatinal lcatins, a glbal accunt management structure and glbal reprting tl which enable us t manage yur rganisatin, anywhere yu need us t. Cre Services Traveller tracking: When we identify a high risk incident, we ll let yu knw if yu have any travellers in the vicinity and help yu reaccmmdate them, when they need it. GlbalStar: Cnslidate yu travel prgram glbally with a glbal TMC, while ensuring yu have the market specific understanding that nly a lcal TMC can ffer. Abut QBT We re Australian wned, emply 200 peple and have ffices in Melburne, Sydney, Brisbane, Canberra, Adelaide and Perth. We als supprt ur custmers internatinally thrugh ur partnership with GlbalStar. 36 years experience We were the business unit fr Qantas Airways fr 32 years until we were acquired by the Hellwrld Grup in 2010. Page 6