Strategic Plan f the Ministry f Infrmatin and Cmmunicatins Technlgy (I&CT) in the Republic f Namibia 2009 t 2013 Draft versin 3.0 Final 27 January 2009 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 1 f 36
Frewrd The adptin and explitatin f Infrmatin and Cmmunicatins Technlgy (I&CT) has been instrumental t the creatin f sustainable grwth and develpment by cuntries in the last fifty years. The glbal ecnmy is currently dependent and shaped by the benefits arising frm ICT. Frm the perspective f a develping cuntry, is bth a prerequisite fr ecnmic prgress and a majr ptential cntributr t ecnmic prgress. The Gvernment f Namibia recgnises that the pssibilities f ICT currently fueled by technlgical cnvergence between infrmatin technlgy and telecmmunicatins - cntribute t limitless pssibilities fr all sectrs f sciety (public sectr, civil sciety and industry). Visin 2030 therefre stipulates that ICT must be the mst imprtant sectr in the ecnmic develpment f the cuntry by 2030. By embracing the develpment f ICTs, Namibians will benefit thrugh: a. The access and availability f infrmatin that will assist them in their daily lives b. Increased cmpetitiveness f business and cmmerce in the glbal market place c. The ability t explit the grwing ptential f electrnic cmmunicatins t riginate and exchange as well as receive and cnsume infrmatin and services d. The establishment f an envirnment cnducive t the develpment f Namibian-based cntent and service prviders that are cmpetitive players n internatinal markets, and in s ding, create pprtunities fr emplyment and ecnmic diversificatin e. The ability t cllectively deliberate and participate in the demcratic gvernance f their cuntry thrugh freedm f expressin and access t infrmatin via a pluralistic range f media and media institutins f diverse wnership and cntrl. T assist with the achievement f this aim, the new Ministry f I&CT was established in April 2008. The rle f this Ministry is t lay the fundatin fr the accelerated use and develpment f ICT in Namibia. The Ministry will, furthermre, cntinue with its histric functins f cllecting and prcessing infrmatin and disseminating it thrugh printed material, vides and media liaisn t empwer Namibians with infrmatin that will allw them t fully participate in the cuntry s demcratic prcesses. This is the first Strategic Plan fr the new Ministry and sets ut a curse f actin fr the next five years. The prcess t develp this Strategic Plan was guided by the Office f the Prime Minister. The develpment f this Strategic Plan has been preceded by an extensive, cnsultative prcess t frmulate a new Plicy framewrk fr Namibia which is sn t be fllwed by the prmulgatin f the new Infrmatin Cmmunicatins Bill. This Strategic Plan frms the basis fr the future actins f the Ministry f I&CT and will be utilised t cascade int all peratinal activities and prcesses in the 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 2 f 36
Ministry. A cmplementary Implementatin Plan has been included and sets ut the detailed in this plan execute all the initiatives required fr the Ministry t fulfill its missin. I ffer my sincere appreciatin t the management and staff f the Ministry, the Office f the Prime Minister and the cnsultants wh helped us in cmpiling this cmprehensive plan. Hnurable Jel Kaapanda Minister f I&CT January 2009 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 3 f 36
Acknwledgement by the Permanent Secretary The recent establishment f the Ministry f I&CT has set Namibia n a new albeit challenging - curse. Since its establishment in April 2008, majr prgress has hwever been made by the Ministry. Fremst, the recent develpments f an Overarching Plicy (supprted by specific Plicies fr Infrmatin Technlgy, Telecmmunicatins, Bradcasting and Pstal Services), a new Licensing framewrk and an Implementatin Plan have been significant steps frward and give clear guidance t the rles and respnsibilities f the new Ministry f I&CT. T be able t execute its huge respnsibilities, tw immediate challenges remain, namely: The translatin f the Plicy Implementatin Framewrk int a Strategic Plan The develpment f plans t imprve infrmatin services, and The establishment f an effective rganisatin fr the Ministry. This Strategic Plan addresses all three challenges. It is a watershed dcument in Namibia s endeavurs t develp as an imprtant part f its sciety and sets a new curse f directin with a clear agenda fr the Ministry f I&CT. This Strategic Plan is the utcme f an intensive prcess f stakehlder cnsultatin and internal analysis within the Ministry. In this prcess, specific issues n rle definitin between the newly established Ministry f I&CT and ther parts f the GRN were clarified. I am cnfident that the rle and plans f the Ministry f I&CT fully supprt the natinal gals and plans f Namibia. In particular, the Ministry f I&CT has an imprtant rle t cntribute t the successful achievement f Visin 2030. I want t use this pprtunity t direct a special thank yu t the Hnurable, Minister Jel Kaapanda and his Deputy Minister Raphael Dinyand fr their inspiratinal and cmpetent leadership prvided in the develpment f this Strategic Plan. This dcument is a majr milestne in the shrt life f the new Ministry f I&CT. This prgress in the implementatin f this plan will carefully reviewed t successful executin. 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 4 f 36
On behalf f the new Ministry f I&CT, I fully cmmit all fficials t the successful executin f this ambitius plan. Mbeuta Ua-Ndjarakana Permanent Secretary January 2009 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 5 f 36
Abbreviatins CRAN GDP GRN ICT IT IM MDG MI&CT MMPCC NDP OPM PD&I PPP SOE SWAPO USF Cmmunicatins Regulatry Authrity f Namibia Grss Dmestic Prduct Gvernment f the Republic f Namibia Infrmatin Cmmunicatin Technlgy Infrmatin Technlgy Infrmatin Management (Directrate) Millennium Develpment Gal Ministry f Infrmatin and Cmmunicatins Technlgy Multi-Purpse Cmmunity Centre Natinal Develpment Plan Office f the Prime Minister Plicy Develpment and implementatin (Directrate) Public Private Partnership State Owned Enterprise Suth West African Peple s Organisatin Universal Service Fund 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 6 f 36
Executive summary The mandate f the newly established Ministry f I&CT, in accrdance with the Cnstitutin f the Republic f Namibia, is t: Lay the fundatin fr the accelerated use and develpment f ICT in Namibia, and Crdinate infrmatin management within Gvernment. The visin fr the Ministry f I&CT is t be a wrld class institutin in creating an inclusive infrmatin sciety, t prmte knwledge fr develpment and t establish Namibia as a recgnised reginal hub in Suthern Africa. The Ministry f I&CT s missin is twfld: T develp and prmte ICT grwth t becme the main pillar f ecnmic develpment in Namibia; and T render a timely, crdinated and effective infrmatin service, t prmte cnstructive dialgue twards sci-ecnmic develpment and demcracy, with the view twards making Namibia an infrmed and knwledgeable sciety. In ur endeavurs t achieve ur visin, ur behaviur is ruled by a set f cre values. These values are: Openness Respnsiveness Integrity Caring Accuntability. The Ministry f I&CT s Strategic Plan is funded n a number f strategic themes which are the result f a cmprehensive situatin analysis undertaken during a perid f ten mnths. These identified strategic themes are as fllws: Theme 1: ICT develpment and grwth in Namibia Theme 2: Prvisin f infrmatin and media access t Gvernment Theme 3: ICT service delivery by the Ministry Theme 4: Sund administratin and gd gvernance. 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 7 f 36
The strategic themes have been cnslidated int a strategic map, which prvides a pictrial verview f the Ministry s Strategic Plan fr 2009 t 2013. T ensure the Ministry s strategic bjectives and initiatives are realistic, and the fur strategic themes are successfully implemented, a Balanced Screcard with five perspectives have been develped. This includes measures, targets, respnsible units, critical success factrs and a budget fr Year 1 (2009) and a budget estimate fr the fllwing fur years (2010 t 2013). The next step in the prcess is t develp Management Plans fr the Departments in the Ministry f I&CT. Finally, it is recmmended that the Ministry f I&CT als reviews its rganisatin structure t supprt the mandate f this newly established Ministry. 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 8 f 36
Table f Cntents Frewrd... 2 Acknwledgement by the Permanent Secretary... 4 Abbreviatins... 6 Executive summary... 7 1 Backgrund... 10 2 Intrductin... 10 3 Purpse f this strategic plan... 11 4 The linkage t high level initiatives... 11 5 Situatin analysis... 13 5.1 Stakehlder analysis... 13 5.2 Strategic issue analysis (SIA)... 15 5.3 SWOT Ministry f I&CT... 16 6 High level statements fr the Ministry f I&CT... 18 6.1 Mandate... 18 6.2 Visin statement... 18 6.3 Our missin... 18 6.4 Rle definitin... 18 6.5 Cre values... 19 7 Strategic themes and bjectives... 20 8 The crprate screcard... 21 8.1 The strategy map... 22 8.2 The crprate screcard Gvernance perspective... 23 8.3 The crprate screcard custmer / stakehlder perspective... 26 8.4 The crprate screcard internal prcess perspective... 30 8.5 The crprate screcard learning and grwth perspective... 31 8.6 The crprate screcard financial / budget perspective... 33 8.7 Plicy implementatin plan... 34 8.8 Critical success factrs... 34 9 Organisatinal interventin... 35 10 Strategic budget... 35 11 Cnclusin... 36 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 9 f 36
1 Backgrund In April 2008, the Gvernment established the Ministry Infrmatin and Cmmunicatins Technlgy (I&CT) by merging the Ministry f Infrmatin and Bradcasting and the Cmmunicatin sectin frm the Ministry f Wrks, Transprt and Cmmunicatin. The new Ministry f I&CT is respnsible fr the Infrmatin Technlgy, Telecmmunicatins, Bradcasting, Media and Pstal sectrs in Namibia. The Ministry f I&CT has achieved a number f value adding changes and initiatives in a relative shrt timeframe, namely: We are far advanced in develping Plicies fr all majr sectrs f ur prtfli. This is a majr achievement especially in the light that sme f these did nt have any plicy dcumented since Namibia s independence. The new plicies are aligned with Namibia s Visin 2030 and Namibia s Natinal Develpment Plans (NDPs) that states that ICT must be the mst imprtant sectr in the ecnmic develpment f the cuntry by 2030 In cnjunctin with the new plicies, the Ministry is busy finalising the New Infrmatin Cmmunicatins Bill. Amendments t ther legislatin that are required as a result f the new Plicies are als in prcess. 2 Intrductin This dcument sets ut the five year Strategic Plan fr the Ministry f Infrmatin and Cmmunicatins Technlgy (I&CT). This Strategic Plan sets ut the Ministry f I&CT s future directin, strategic bjectives and plans. It has been develped as part f a Gvernment-wide prcess and includes the careful cnsideratin f the fllwing aspects: The Ministry s rle in supprting Gvernment gals and plans fr ICT develpment in Namibia, Inputs frm stakehlders n expectatins and requirements frm the Ministry f I&CT, and An internal assessment by management and ther staff f the current capabilities and challenges f the Ministry. The methdlgy used in the develpment f this Strategic Plan is based n the Balanced Screcard a framewrk adpted by Gvernment t enhance service delivery t its peple. This Strategic Plan will be cascaded int Management Plans fr each f the Directrates within the Ministry. 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 10 f 36
Finally, this Strategic Plan aims t give effect t the dual rles f the Ministry f I&CT; firstly, t develp and prmte grwth in Namibia; and secndly t render a timely, crdinated and effective infrmatin service, t prmte cnstructive dialgue twards sci-ecnmic develpment and demcracy, with the view twards making Namibia an infrmed and knwledgeable sciety. 3 Purpse f this strategic plan The purpse f this strategic plan is t map ut the plicy develpment and service delivery cmmitments f the Ministry f I&CT. The main purpse f the plan is t set ut clear plans fr the next five years. These plans supprt Gvernment s verall plicy and gals. This strategic plan will serve a variety f purpses in the Ministry, including t: Clearly define the purpse f the Ministry and t establish realistic gals and bjectives cnsistent within a defined timeframe Cmmunicate natinal bjectives and initiatives t be pursued by the Ministry Build a cnsensus abut the Ministry s future directin Develp a sense f wnership f all actins required Define resurces needed t reach thse gals, and cnsequently, the funding required t prcure thse resurces (the gals ultimately determine the cntent f varius budgets) Ensure the mst effective use f the Ministry s resurces (by fcusing the resurces n the key pririties) Prvide perfrmance gals fr the Ministry Prvide inputs int the develpment f a supprtive rganisatinal structure fr the Ministry Prvide a base frm which prgress can be measured and establish a mechanism fr infrmed change when needed. 4 The linkage t high level initiatives This Strategic Plan is aligned with imprtant guiding dcuments. Shrt excerpts frm pertinent dcuments fllw belw: Visin 2030: ICTs must be the mst imprtant sectr in the ecnmic develpment f the cuntry by 2030. Thus, the Namibian-based ICT access and service prviders must be cmpetitive players n internatinal markets. It is further expected f Namibia t exprt tailrmade hard - and sftware t the wrldwide market, using e-business by 2030 Natinal Develpment Plan 3 (NDP3): T create Namibia as a knwledge - based and technlgy driven natin 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 11 f 36
Decentralisatin Plicy: T devlve pwer t lwer tiers f Gvernment within a unitary state (and t prvide services accrdingly) SWAPO Manifest: T ensure the prvisin f quality transprt and cmmunicatins infrastructure in Namibia United Natins Millennium Develpment Gals: The integratin f ICTs int the mainstream develpment agenda will help ensure that prgress is made in achieving the Millennium Develpment Gals by 2015. ICTs are als vital tls fr develpment, and prmise the mst immediate means f bsting prgress t achieve the UN Millennium Develpment Gals (MDGs) by 2015. ICT indirectly cntribute t these gals. Internatinal framewrk Wrld Summit n the Infrmatin Sciety 2003 Geneva 2 Tunis Pan f Actin: Internatinally agreed upn gals, including thse in the Millennium Declaratin, set ut varius targets t be achieved by 2015, as fllws: villages with ICTs and establish cmmunity access pints universities, clleges, secndary schls and primary schls with ICTs scientific and research centres with ICTs public libraries, cultural museums, pst ffices and archives with ICTs health centres and hspitals all lcal and central gvernment departments and establish websites and email addresses t adapt all primary and secndary schl curricula t meet the challenges f the Infrmatin Sciety, taking int accunt natinal circumstances t ensure that all f the wrld s ppulatin have access t televisin and radi services t encurage the develpment f cntent and t put in place technical cnditins in rder t facilitate the presences and use f all wrld languages n the Internet t ensure that mre than half the wrld s inhabitants have access t ICTs within their reach. SADC and African Unin Declaratins and varius directives frm the Internatinal Telecmmunicatins Unin (ITU) and Universal Pstal Unin (UPU). 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 12 f 36
5 Situatin analysis 5.1 Stakehlder analysis The expectatins f ICT and media stakehlders wh will be directly affected by this plan are as fllws: Stakehlders Expectatins The public at large as users f ICT and media Mre access t ICTs and printed materials Lwer usage csts Skills develpment pprtunities The public as recipients f service frm Gvernment Respnsiveness t infrmatin requirements (relevant t needs) in a language that peple understand Credible and timely infrmatin Public awareness n pertinent tpics The industry. This includes: Private and public infrmatin technlgy, telecmmunicatins, bradcasting, media and pstal sectrs Clear Plicy statements and enabling legislatin Access t infrmatin and infrastructure sharing Intellectual prperty prtectin Apprpriate regulatin State Owned Enterprises (SOEs) and institutinal bdies Supervisin and gvernance Clear perfrmance guidelines Other Ministries (O/M/A) and SOEs Ministry f I&CT tward ther Ministries: Crdinatin f initiatives in Gvernment Crdinatin f media liaisn in Gvernment and prducing printed and vide material Crdinatin f pwer distributin with the Ministry f Mines and Energy 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 13 f 36
Cntributins t Gvernment publicatins frm all line Ministries All Ministries tward the Ministry f I&CT: Oversight rle ICT standard setting Imprved crdinatin between Ministry f I&CT and SOEs in the Regins Educatinal institutins Cllabratin with Ministries f Educatin and Finance n funding fr educatinal purpses Direct prvisin f wrld class infrastructure via apprpriate mechanisms and crdinatin with ther stakehlders Ministry f I&CT inputs int infrmatin and media curricula Access t cmputers Regulatry Authrity Clear Plicy directives and enabling legislatin Organisatinal capacity Officials emplyed by the Ministry f I&CT in all Regins in Namibia Access t apprpriate infrmatin Cmmunicatin structures between HQ and Regins Distributin netwrks (i.e. printed material) Clear perfrmance guidelines Apprpriate staffing levels and training Electrnic cmmunicatins 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 14 f 36
5.2 Strategic issue analysis (SIA) As a cuntry, Namibia s majr issues and challenges are as fllws: Namibian sciety at large I&CT industry Gvernment Lw literacy levels, lng distances and cst prhibits t use and access by rural and lwer incme cmmunities Small IT industry; small skills pl Lack f institutinal capacity (e.g. Ministry, Regulatry Authrity / CRAN) Lack f trained / skilled human resurces High cst f internatinal bandwidth; lack f inland access and slw Internet speeds Lack f crdinatin between respnsibilities within Gvernment; matrix related respnsibilities between line Ministries and Ministry f I&CT Limited access t infrastructure (including the Internet) Inadequate level cmpetitive playing field Lack f a chesive legal framewrk; incnsistent regulatry framewrk Lack f infrastructure in sme areas (e.g. electricity, telephne lines) Dependence n freign equipment, services, knwledge and expertise Inadequate internal and external cmmunicatin and infrmatin sharing Lack f a reading culture in Namibia Limited investment in wireless technlgy Discnnect between public and the media sectr in terms f cmplaints (re Media Cuncil) Ineffective distributin f infrmatin material 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 15 f 36
5.3 SWOT Ministry f I&CT The specific strengths, weaknesses, pprtunities and threats f the Ministry f I&CT f are as fllws: Strengths Weaknesses Experienced staff in infrmatin and supprt services (limited) Lack f technical skills in the Ministry f I&CT Cverage f large gegraphic areas (nt cvered by cmmercial media) Inadequate budget in the Ministry f I&CT Effective Gvernment spkespersn Inadequate staff cmpliment and difficulties in attracting and retaining staff Inadequate capacity (human and ther) t prduce and disseminate infrmatin within the Ministry f I&CT Efficient service delivery: Mdern audi visual facilities Inadequate physical infrastructure in the Ministry f I&CT (buildings, IT, ffice equipment) Credible print material Slid Plicy framewrk and implementatin plans Inadequate cycles t prduce printed material Opprtunities Threats High demand fr infrmatin and audi visual material Lss f skills frm Namibia Refrming the industry t achieve sectr grwth, imprve access and lwer cst f use Cmpetitin frm neighburing cuntries t attract investments Creating cmmunity access t ICTs via Multi- Purpse Cmmunity Centres High resurce turnver within Ministry f I&CT ICT skills develpment Pr implementatin f Plicies, decisins, plans by the Ministry and ther stakehlders Ability t speed up infrmatin disseminatin thrugh ICT 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 16 f 36
2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 17 f 36
6 High level statements fr the Ministry f I&CT 6.1 Mandate The mandate f the Ministry f I&CT is t lay the fundatin fr the accelerated use and develpment f I&CT in Namibia and t crdinate infrmatin management. Surce: Visin 2030 and letter f appintment f Minister f I&CT 6.2 Visin statement T be a wrld class institutin in creating an inclusive infrmatin sciety, t prmte knwledge fr develpment and t establish Namibia as a recgnised reginal hub in Suthern Africa. 6.3 Our missin Our missin is twfld: T develp and prmte ICT grwth t becme the main pillar f ecnmic develpment in Namibia; and T render a timely, crdinated and effective infrmatin service, t prmte cnstructive dialgue twards sci-ecnmic develpment and demcracy, with the view twards making Namibia an infrmed and knwledgeable sciety. 6.4 Rle definitin As indicated in its missin, the Ministry f I&CT has tw rles: T develp and implement Plicy T prvide infrmatin management services. In s ding, the Ministry f I&CT is tasked t deal with issues external and internal t Gvernment functins. External: Create as a main pillar f the ecnmy (majr cntributr t GDP) Visin 2030: Grw the Natin int ICT citizens, private sectr, Gvernment Facilitate grwth f ICT industry, access and rll ut f ICT infrastructure Plicy frmulatin and regulatins Prgramme t refrm the sectr (including ICT infrastructure develpment) Encurage innvatin in the sectr 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 18 f 36
Investment in infrastructure and service delivery Prtectin f Intellectual Prperty (e.g. artists, prducers) Prmte apprpriate sectr and related legislatin Establish a flw f infrmatin between the public and Gvernment, i.e. gathering, prcessing, disseminatin, multi-media use f infrmatin. Inside Gvernment: Prmtin and develpment f e-strategies fr Gvernment (e-gvernance, e- cnnectivity) Develp an directin / plicy framewrk Effective and efficient service delivery Direct and crdinate all related functins and initiatives thrugh set standards and evaluatin Establish a flw f infrmatin between the public and Gvernment, i.e. gathering, prcessing, disseminatin, multi-media use f infrmatin. 6.5 Cre values The fllwing values guide and shape the wrk f the Ministry f I&CT: Openness: Disclsing hw MI&CT perates upn clear set standards in cnsultatin with ur stakehlders and the public at large Respnsiveness: Ensure that the highest quality f services is prvided by making use f ur limited resurces and t respect deadlines in the delivery f ur services Integrity: MI&CT is guided by hnesty and fairness in its dealing with custmers and prvides services in a prfessinal way that prtrays an image f shared nrms and behaviurs Caring: MI&CT values its staff members and prvides capacity building and wellness prgrammes t help them d their wrk in the mst efficient and effective manner Accuntability: MI&CT keeps the natin infrmed n existing and future Gvernment plicies, prjects, prgrammes and activities and penly prvides infrmatin n the use f the resurces at ur dispsal. 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 19 f 36
7 Strategic themes and bjectives The strategic themes f this Strategic Plan are as fllws (with supprtive strategic bjectives numbered in brackets): Theme 1: ICT develpment and grwth in Namibia. Descriptin: A majr challenge is t ensure that Namibia accelerates its pace f ICT usage and develpment and in s ding, catches up with the rest f Africa. Supprting bjectives: T develp effective plicy and a supprtive legal framewrk (#G1) T facilitate infrastructure develpment (#C1) T implement managed liberalisatin f the industry and achieve imprved access and lwer cst f services (#G3) T prvide adequate awareness and training (#C2) Theme 2: Infrmatin and media access t Gvernment. Descriptin: The Ministry f I&CT has the respnsibility t prvide and disseminate infrmatin n behalf f Gvernment. Supprting bjectives: T ensure the free flw f infrmatin - and access - t the cmmunity and media (#C3) T imprve the understanding f Gvernment plicies, prgrammes and activities (#C4) T ensue access t infrmatin, educatin and cmmunicatin materials (#C5) Theme 3: ICT service delivery by the Ministry. Descriptin: The internal capabilities f the Ministry f I&CT need t be enhanced if it is t fulfil its new mandate. Supprting bjectives: T imprve stakehlder relatins and crdinatin (#C6) T imprve e-cnnectivity and ther cmmunicatin within / and utside the Ministry (#I1) T imprve wrk practices and efficiencies (#I2) T ensure adequate capacity and skills t deliver within the Ministry (#L1) T imprve perfrmance management (#L2) 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 20 f 36
Theme 4: Sund administratin and gd gvernance. Descriptin: The Ministry f I&CT nt nly has a respnsibility t spend its wn budget in the mst apprpriate way, but is als respnsible fr gd crprate gvernance (including financial cntrl) f all the state wned enterprises and gvernment agencies in its prtfli. Supprting bjectives: T ensure adequate crprate gvernance in SOEs and institutinal bdies (#G2) T meet annual peratinal budget (#F1) T use funds ptimally (#F2) T a achieve revenue targets (#3). Nte: The relatinship f the Strategic Objectives t the Balanced Screcard is shwn in brackets. 8 The crprate screcard The strategy map fr the Ministry f I&CT fllws belw. The inter-cnnectin between the Ministry s five year bjectives and the strategic initiatives is shwn in the screcards that fllw the strategy map. 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 21 f 36
8.1 The strategy map The strategy map fr the Ministry f I&CT fllws belw. Gvernance Perspective G1: Develp effective plicy and a supprtive legal G3: Managed liberalisatin prgramme framewrk G2: Ensure adequate crprate gvernance in all SOEs & institutinal bdies Custmer Perspective C1: ICT infrastructure develpment C6: Imprve stakehlder relatins C5: Access t infrmatin materials C4: Understandi ng f Gvernment plicies C3: Ensure free flw f infrmatin d access infrmatin C2: ICT awareness training materials Internal Prcess Perspective I1: Imprve e-cnnectivity and ther cmmunicatin within the Ministry and with ther Ministries I2: Imprve wrk practices & efficiencies Learning & Grwth Perspective L1: Capacity and skills L2: Perfrmance management Financial Perspective F3: Achieve revenue F2: Optimal use f funds F1: Meet annual perating budget targets 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 22 f 36
8.2 The crprate screcard Gvernance perspective Gvernance Perspective Strategic Objective Measure Baseline Target Strategic Initiative Accuntable Resurce (2009 t 2013) Units Estimate G1 Develp Number f plicies Current Y1: 2 plicies Develp natinal plicy: the PD&I Y1: effective plicy and a supprtive legal framewrk develped plicies and directive s = 0 Y2: 1 plicies Y3: 1 plicies Y4: 1 plicies Y5: 1 plicies Overarching, Infrmatin Technlgy, Telecmmunicatins, Bradcasting, and Pstal plicies; and the New Licensing Framewrks Update Infrmatin Plicy N$3.15m Y2-Y5%: N$14m Update existing laws t accmmdate the new plicies - ensure that all the Laws, Acts and Bills are updated as per new / updated plicies. These include: New Infrmatin Cmmunicatins Bill Electrnic Cmmunicatins and Transactins Bill Cmpetitin Act Access t Infrmatin Bill Cpyright law 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 23 f 36
SOEs Acts Other plicies and legislatin such as: Educatin Plicy Envirnmental law G2 T ensure Qualified audit Number = Y1: 5 Prvide subsidies t SOEs PS / Y1: adequate crprate gvernance in SOEs and institutinal bdies reprts 5 Y2: 6 Y3: 7 Y4: 8 Y5: 8 Issue plicy directive t Bards re audits f NBC, NFC, Telecm Namibia, NPTH, NamPst, New Era, Nampa, NCC Minister f I&CT N$115m Y2-Y5%: N$510m Apprved Number = Y1: 9 Draft prfrma perfrmance cntracts PS / Y1: perfrmance cntracts 0 Y2: 9 Y3: 9 fr all SOEs and institutinal bdies Sign perfrmance cntracts Minister f N$2m Y2-Y5%: Y4: 9 3.1m Y5: 8 G3 T implement % actins Current = Y1 80% Execute plan PD&I Y1: N$ 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 24 f 36
managed implemented Nil Y2 80% Mnitr implementatin prcess 135m liberalisatin f the industry within timeframes specified Y3 80% Y2-Y5%: N$ 356m 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 25 f 36
8.3 The crprate screcard custmer / stakehlder perspective Custmer / Stakehlder Perspective Strategic Objective Measure Baseline Target (2009 t 2013) Strategic Initiative Accuntable Units Res Estim C1 T facilitate and supprt % f villages Current = Y1: 35% Engage peratrs t PD&I Inclu infrastructure develpment with bradband access 30% Y2: 40% Y3: 45% establish cnnectivity & bradband rll ut t rural cmmunities utilising the in # Y4: 50% Universal Service Fund Y5: 55% Engage with peratrs t expand bradband access C2 T prvide adequate Number f 0 Y1: 1 Plan and execute Staff training Y1: N awareness and training campaigns per annum (awareness) Y2: 1 Y3: 1 Y2-Y5 N$9 Y4: 1 Y5: 1 Number f 5% Y1: 20% Cnduct training need Staff training Y1: staff members trained Y2: 20% analysis N$2m 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 26 f 36
annually in Y3: 20% Cntract a service prvider / Y2-Y5 ICT Y4: 20% identify training partners N$9 Y5: 20% Include in Budget C3 T ensure the free flw f Number f Bulletin (=11 Y1: 11 + 6 Appint additinal staff Media Affairs & Y1: infrmatin - and access - t the cmmunity / media publicatins (Namibia Review, Gvernment Infrmatin Bulletin) issues) & Review (6 issues) prduced per year Y2: 11 + 8 Y3: 11 + 9 Y4: 11 + 10 Y5: 12 + 12 members Prduce ad hc publicatins Cmmunicatin with distributin partners t imprve distributin Print Media / Reginal Offices N$5.5 Y2-Y5 N$22 distributed n schedule Number f Minimum Y1: 2 Cmmitment frm all Print Media / Y1: cntributins per mnth Reginal cntributins t Bulletin = 6 Y2: 2 Y3: 2 Y4: 2 Y5: 2 Regins t prduce material Identify training needs and structure training prgramme Reginal Offices N$25 Y2-Y5 N$: 110m C4 T imprve the understanding Number f Press releases Y1: 22 + 20 + 120 Media releases frm Audi Visual & Y1: f Gvernment plicies, prgrammes and activities press releases, vide prductins and shws = 22 Vide prductins = 9 Vide shws Y2: 22 + 20 + 120 Y3: 22 + 20 + 120 Y4: 22 + 20 + 120 Y5: 22 + 20 + 120 Cabinet Chambers Vide prductins and shws Cmmunity mbilisatin (including talk shws, rad Media Affairs N$9m Y2-Y5 N$: 4 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 27 f 36
per annum per annum = 100 shws) C5 T ensure access t Number f 8 Y1: 8 Update and review Audi Visual & Y1: infrmatin, educatin and cmmunicatin materials campaigns Y2: 8 Y3: 8 prgrammes: Take Cntrl Print Media N$4.5 Y2-Y5 Y4: 8 Talk, dn t sht N$: 2 Y5: 8 Natinhd and Natinal Pride Run ther campaigns: Alchl & drug abuse Vandalism Dmestic vilence Sanitatin and hygiene Cpyright C6 T imprve stakehlder Frequency f 1 Y1: 1 Schedule events IM Y1: relatins and crdinatin grup stakehlder cnsultatin meetings Y2: 1 Y3: 1 Y4: 1 N$0.2 Y2-Y5 N$ 1m Y5: 1 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 28 f 36
Frequency 0 Y1: 1 Engage stakehlders in Y1: (minimum) f stakehlder cnsultatin wrkshps per Regin Y2: 2 Y3: 3 Y4: 3 Y5: 3 wrkshps t enhance quality f service N$0.2 Y2-Y5 N$ 0. Satisfactin Satisfactin Y3: +10% Develp survey Media Affairs Y1: N survey index (every three years) baseline index Develp service delivery standards Establish a cmprehensive Y2-Y5 N$ 2. research database that prvides infrmatin n Ministry s perfrmance T mnitr and evaluate Ministry s perfrmance and service delivery Develp and use standardised survey instruments t generate data t determine level f satisfactin Ensure the establishment f cmplaints and petitin management cmmittees 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 29 f 36
(investigate, refer, advise, mnitr) 8.4 The crprate screcard internal prcess perspective Internal Prcess Perspective Strategic Objective Measure Baseline Target Strategic Initiative Accuntable Resurce (2009 t 2013) Units Estimate I1 T imprve e- % f staff with 40% Y1: 45% Prcurement f IT equipment Auxiliary Services Y1: cnnectivity and ther cmmunicatin within / and utside the Ministry access t IT and email Y2: 50% Y3: 55% Y4: 65% Establish Intranet N$0.75m Y2-Y5%: N$3.3m Y5: 75% 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 30 f 36
I2 T imprve wrk Percentage f 60% Y1: 65% Prepare all dcumentatin n All Included in practices and efficiencies prjects and prgrammes that meet service Y2: 70% Y3: 75% budget apprval date all ther csts delivery timeframes and standards Y4: 80% Y5: 90% 8.5 The crprate screcard learning and grwth perspective Learning and Grwth Perspective Strategic Objective Measure Baseline Target Strategic Initiative Accuntable Resurc (2009 t 2013) Units Estimat L1 T ensure adequate Percentage f 70% Y1: 75% Appint staff nce rganisatin HR Y1: N$20 capacity and skills t deliver services psts filled Y2: 80% Y3: 85% structure has been apprved Y2-Y5%: N$90m Y4: 90% Y5: 95% Percentage f 30%? Y1: +15% pa Skills audit HR Y1: staffed trained Y2: +15% pa Determine and develp training N$0.5m 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 31 f 36
skills develpment Y3: +15% pa prgrammes Y2-Y5%: Y4: +15% pa Develp persnal develpment N$2.2m Y5: +15% pa plans Emplyee Develp and cnduct an annual HR Y1: satisfactin rating emplyee mtivatin survey N$0.1m (annual) Y2-Y5%: N$0.45m L2 T imprve perfrmance Percentage f staff 0% Y1: 0% Develp and apprve the HR Nil management members with KPAs & KPIs (perfrmance Y2: 50% Y3: 100% emplyee perfrmance agreements - in alignment with the Ministry s strategy agreements) Y4: 100% Y5: 100% 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 32 f 36
8.6 The crprate screcard financial / budget perspective Financial / Budget Perspective Strategic Objective Measure Baseline Target Strategic Initiative Accuntable Resurce (2009 t 2013) Units Estimate F1 T meet the annual Deviatin frm Actual budget Y1-Y5: Targets as Ensure that prjects are cmpleted n time and Finance and Nil perating budget budget targets agreed by the within budget relevant Ministry f Finance / Ministry f I&CT and apprved by Cabinet Display budgets t shw their relatinship t the Strategic Plan aligning gals and expenditure Track the executin f budgets by cllecting financial infrmatin thrugh a financial and departmental heads / managers / internal audit business management system Adjust actins where deviatins ccur F2 T use funds ptimally % funds vired 30% Y1-25% Y2-20% Y3 15% Train all staff n financial system Train all staff n financial management Finance Nil Y4 10% Y5 Nil F3 T meet annual Variance Actual revenue Y1 Y5: 100% Set targets Finance Nil revenue targets frm revenue targets targets 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 33 f 36
8.7 Plicy implementatin plan A detailed Plicy Implementatin Plan has been develped. It fcuses n sectr refrms and sets ut an implementatin radmap fr the Ministry ver the next three years. The Plicy Implementatin Plan shuld be read in cnjunctin with this Strategic Plan and is referred t in strategic bjective #3. 8.8 Critical success factrs The critical success factrs fr each f the strategic bjectives are as fllws: Strategic Objective Critical Success Factrs (CSFs) 1. Develp effective plicy and a supprtive legal framewrk Stakehlder participatin Legal drafting 2. T ensure adequate crprate gvernance in SOEs and institutinal bdies Appintment f cmpetent Bards and gverning bdies 3. T implement managed liberalisatin f the industry (refer par 8.7) Establishment f Universal Service Fund Funding cmmitments 4. T facilitate and supprt infrastructure develpment Plitical reslve Strng Regulatry Authrity 5. T prvide adequate awareness and training Funding Skills in Ministry 6. T ensure the free flw f infrmatin and access t the cmmunity / media Adequate Ministerial staffing levels 7. T imprve the understanding f Gvernment plicies, prgrammes and activities Management planning 8. T ensure access t infrmatin, educatin and cmmunicatin materials Management planning 9. T imprve stakehlder relatins and crdinatin Management planning 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 34 f 36
10. T imprve e-cnnectivity and ther cmmunicatin within / and utside the Ministry Funding 11. T imprve wrk practices and efficiencies Management planning 12. T ensure adequate capacity and skills t deliver services Adequate staffing level in Ministry 13. T imprve perfrmance management Guidance frm HR 14. T meet the annual perating budget Strict budgetary cntrl 15. T use funds ptimally Staff training 16. T meet annual revenue targets Target setting and cntrl 9 Organisatinal interventin The Ministry f I&CT is a new Ministry and has been frmed thrugh the merger f certain activities f the MIB and MWTC. The cre functin f the Ministry f I&CT is t ensure affrdable and universally accessible services t all Namibians. The Ministry requires an effective rganisatinal structure t fulfill its cre functins especially in the light f the establishment f the new Ministry f I&CT. The structure f the new Ministry f I&CT will be finalised after the cmpletin f this Strategic Plan. The tp management in the new structure cnsists f the Minister, the Deputy Minister, the Special Advisr, the Permanent Secretary and the Deputy Permanent Secretary. The tp structure is supprted by the fllwing departments: Plicy Develpment and Implementatin Infrmatin Management Finance and Administratin. 10 Strategic budget The Ministry s budget estimate is split int tw timeframes: a. Year 1 budget (next financial year 2009/10). The ttal amunt required t fund the implementatin f this Strategic Plan in the next financial year is N$ 323.25m 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 35 f 36
b. Years 2 t 5 budget estimates (2010/11 t 2013/14). The ttal amunt required t fund the implementatin f this Strategic Plan in the fllwing fur years (cmbined) is N$ 1.193bn. 11 Cnclusin This strategic plan is an imprtant plan. It is the first strategic plan in the life f the new Ministry f I&CT and requires meticulus executin, an apprpriate rganisatinal structure, funding and infrastructure. 2009 Namibia Ministry f I&CT / Palladium Strategy Cnsultants (Pty) Ltd Page 36 f 36