w: www.rplengine.com.au e: assessments@rplengine.com.au t: 1800 RPL ENG (1800 775 364) p: PO Box 92, Varsity Lakes, QLD, 4227 This RPL kit is used as the first step in assessing candidates against the requirements of the BSB30415 Certificate III in Business Administration. What s RPL? RPL stands for Recognition of Prior Learning and is an assessment only process that lets people with existing skills and knowledge demonstrate their competence without having to first be trained. There are many advantages in undertaking the RPL process with RPL Engine: Competitive edge! Gain a powerful, competitive edge with this very popular qualification. Speed! We support busy professionals by structuring most of the RPL assessment around a 1-2 hour meeting, video conference or telephone call. Quality! Utilise well-designed and high-quality RPL processes with RPL Engine. No risk! Truthfully complete and submit your RPL self-assessment kit and be deemed suitable to undertake RPL, and we will give you a 100% guarantee that you will be awarded your qualification or your money back. How much? There is no charge to complete this application, submit it to us and have an assessor recommend whether or not you are a suitable candidate for RPL. We offer a 100% refund if we don t get you over the line provided you answer all of our questions truthfully! The qualification People with this qualification typically work in a range of administrative roles in varied contexts. They use some discretion and judgement and may provide technical advice and support to a team. Job roles include Accounts Receivable Clerk, Accounts Payable Clerk, Clerk, Data Entry Operator, Personal Assistant, Receptionist, Office Administration Assistant and Office Administrator. Our smart RPL process Recognition of Prior Learning (RPL) for BSB30415 Certificate III in Business Administration Complete this kit & email back to assessments@rplengine.com.au 1 Select your units Select the units on the following pages which are most consistent with your experience and background. 2 Email us this kit Send us this completed kit. We will review your selected units and your background and let you know whether we think you are suitable for RPL. 3 Enrol If we believe that you are suitable for RPL we will invite you to enrol. You can enrol online or via telephone. 4 RPL meeting We will send you a list of the topics ahead of a 1 2 hour RPL interview via meeting or telephone at a mutually-convenient time. 5 Follow-up evidence Depending on the interview, we may ask you to send us some follow-up evidence items such as documents you ve. Alternatively, if you re comfortable that you possess all of the competencies in your selected units, feel free to enrol online straight away. Page 1
Candidate Information Name Telephone Email What is your preferred time and date for a RPL interview? List any business administration qualifications you already hold Attach your CV or summarise your business administration experience Do you have access to a former employer or supervisor who can attest to your experience? Yes No What professional development have you have undertaken within the past year or so to ensure that you maintain the currency of your business competencies? Worked in business or organisation Subscribed to newsletters Attended training courses or seminars Research performed (reading relevant books, researching current information, etc.) Other» specify: Any other comments? I certify that my answers are true and accurate to the best of my knowledge and I apply for preliminary RPL assessment at this time. RPL candidate signature Date Page 2
Self-assessment (core units) You must have experience performing each of the following two core tasks. For each of these tasks, rate the extent to which you have the required experience and knowledge i.e., select either a lot, some, or none. Core Task Required experience and knowledge good keyboard speed and accuracy BSBITU307 keyboard speed and accuracy which meet my organisation s needs applied ergonomic and work health and safety (WHS) requirements accurately proofread documents. I can outline ergonomic requirements applicable to using keyboards contributed to health and safety BSBWHS201 followed procedures relating to WHS and emergency incidents identified and reported hazards to my managers contributed to WHS consultation I know and follow WHS procedures and instructions such as checking systems and equipment for safety I can explain emergency procedures for fires and incidents I can define the meaning of common hazard signs and safety symbols I know the duty holder responsibilities from the WHS Act, regulations and codes I know the difference between a hazard and a risk I can outline the process of hazard identification and risk reduction Page 3
Select 11 of the following electives which best match your background. At least seven units must be selected from Group A. For each of your selected units, rate the extent to which you have the required experience and knowledge i.e., select either a lot, some, or none. Group A elective units organised schedules BSBADM307 processed payroll BSBFIA302 processed accounts payable and receivable BSBFIA303 maintained a general ledger BSBFIA304 created electronic presentations BSBITU302 text documents BSBITU303 spreadsheets BSBITU304 managed the schedules of various individuals I know some legislation, standards and codes relevant to my business I know my organisation s requirements for managing appointments I can summarise a range of appointment systems that could be used I understand the considerations when managing the schedules of others performed payroll calculations I can identify the key provisions of legislation that affect payroll operations I know my organisation s policies and procedures I can list different types of payroll systems maintained journals and subsidiary ledger systems reconciled subsidiary ledger system with journal or general ledgers I know the key provisions of legislation affecting financial operations I can describe my organisation s accounting systems and procedures I know how to check for errors or discrepancies accurately entered data reconciled subsidiary ledger systems and prepared a trial balance used double-entry principles traced errors or referred them to appropriate people I know key provisions of legislation that may affect financial operations I know my organisation s accounting systems and procedures I can explain how to check for errors or discrepancies created electronic presentations while adhering to my organisation s ergonomic requirements and energy / resource requirements followed designated timelines achieved a consistent design and layout used advanced software features printed and stored presentation I know design features that affect the readability of electronic presentations created text documents while adhering to my organisation s ergonomic requirements and energy / resource requirements followed designated timelines achieved a consistent style and image ensured correct editing and style requirements use advanced software features I understand formatting styles and their impact on readability of documents I know my organisation s requirements for ergonomics and work breaks I can describe purpose and contents of an organisational style guide designed spreadsheets using software functions and graphics applied formatting to workplace documents I know my organisation s guidelines on spreadsheet design and use I can explain organisational requirements for ergonomic standards, work periods and breaks, and conservation techniques Page 4
Group A elective units (cont d) business documents BSBITU306 desktop published documents BSBITU309 written simple documents BSBWRT301 selected software for business document design and production selected layout and style I know the naming and storing conventions for documents printed and presented documents applied basic design principles (consistent formatting, appropriate styles, proofreading, etc.) I know contemporary computer applications I know my organisation s ergonomic requirements and energy / resource conservation techniques ensured consistency of style and image logically sequenced data I know the naming and storing conventions for documents applied consistent formatting in templates and master pages resolved formatting issues, errors and omissions I know the functions and features of contemporary computer applications I know my organisation s requirements for ergonomics and work breaks planned, drafted and finalised three different simple documents I know how to check basic grammar, spelling and punctuation I can describe different communication methods I can describe how audience, purpose and method of communication influence the tone of a document Group B elective units Select no more than four of following Group B electives. (Remember, a total of 11 electives are needed but at least seven must have been selected from Group A.) For each of your selected tasks, rate the extent to which you have the required experience and knowledge i.e., select either a lot, some, or none. texts from notes BSBADM302 text from audio transcription BSBADM303 maintained business resources BSBADM311 taken accurate notes from oral and printed sources accurate texts from notes I can describe methods for taking notes from oral and written sources I know my organisation s requirements for production of documents I know my organisation s style guide completed the accurate transcription of data accurate texts from audio sources I can describe the various formats and styles of workplace documents I can identify organisational policy and procedures requirements I know several types of audio transcription collected and recorded data on resource use performed routine resource maintenance I know my organisation s resource acquisition policies and procedures I know my organisation s procedures for record keeping Page 5
Group B elective units (cont d) processed customer complaints BSBCMM301 delivered and monitored a service to customers BSBCUS301 worked effectively with diversity BSBDIV301 maintained financial records BSBFIA301 organised workplace information BSBINM301 used a knowledge management system BSBINM302 handled mail receipt and despatch BSBINM303 contributed to workplace innovation BSBINN201 communicated to discuss options and resolve complaints followed procedures when referring and following up complaints I can identify the key provisions of legislation affecting customer complaints I know the communication skills required for handling customer complaints I can list external bodies to which complaints could be referred established rapport and built relationships with customers identified customer needs using questioning and active listening skills provided customer service per organisational requirements responded to customer feedback and action taken reports to identify ways to improve service delivery I know the key provisions of legislation relevant to my work I know my organisation s policy for customer service and complaints I know the interpersonal skills needed for serving customers adjusted language and behaviour when interacting with diversity identified individual differences in colleagues, clients and customers I can identify major cultural, religious and other groups in my workplace I know reasonable adjustments to help people with a disability I know the value of diversity to the economy and society maintained daily transactions and responded to discrepancies / errors transferred and recorded financial data reconciled expenditures and revenue in a timely manner I know the provisions of legislation and standards affecting record keeping I can define credits/creditors and debits/debtors I know the principles of double entry bookkeeping and accrual accounting gathered, assessed and used workplace information in my job role used business technology to manage information communicated with colleagues and clients using interpersonal skills I know methods for checking validity of information and its sources I can describe my organisation s recordkeeping and filing systems accessed and used a knowledge management system provided feedback about the knowledge management system records from the system I know relevant legislation, standards and codes that affect knowledge management registered and distributed incoming mail per my firm s policies despatched and registered outgoing mail per my firm s policies checked all details routinely (e.g., addresses, spelling, etc.) I can describe duty of care, privacy and confidentiality requirements I know how to smartly select couriers I know the roles and locations of my firm s personnel identified ideas for improvements in my workplace communicated the ideas and sought input from others implemented routine changes within scope of responsibility I can list the positive impacts and the challenges of change and innovation I can list typical reasons why suggested improvements or innovations may not be implemented, including operational and management constraints Page 6
Group B elective units (cont d) complied with intellectual property (IP) requirements BSBIPR301 created and used databases BSBITU301 made online transactions BSBITU305 recommended products and services BSBPRO301 participated in environmentally sustainable work practices BSBSUS201 used business technology BSBWOR204 organised personal work priorities and development BSBWOR301 worked effectively as an off-site worker BSBWOR302 I know the different types of IP within my organisation I understand my organisation s IP policies and procedures I can describe different types of IP and the key characteristics of each I can describe the range of intellectual property residing with the organisation I can describe the relevant legislation relating to IP inputted, amended and stored data using correct naming conventions created simple databases including reports and queries correctly named and stored data I know my organisation s requirements for data entry, storage and presentation assessed an online service provider performed online transactions including reporting faults, checking accuracy of products/services, maintaining records, etc. I know my organisation s policies on internet usage and online purchasing documented info about my organisation s products and services provided advice about products and services evaluated whether promotional materials meet organisational requirements, and compared actual costs against budget I know how to gather verifiable customer feedback about products andservices located environment/sustainability legislation and requirements participated in discussions for improved resource efficiency identified and measured usage of resources I know environmental and resource hazards/risks and applicable legislation I can identify where to find environmental and resource efficiency systemsand procedures selected and used technology safely and according to requirements accessed, retrieved and stored required data demonstrated basic maintenance on equipment (e.g., cleaning) I can explain why regular back-ups of data are done I can summarise the procedure for addressing equipment faults prepared a work plan and scheduled, prioritised and monitored completion of tasks prioritised my own work load and monitored my performance identified my personal development needs and accessed skill development and learning I can describe objectives or key performance indicators of my own work role I can explain signs of stress and strategies to deal with workplace stress negotiated off-site working arrangements I know the legal requirements impacting the business agreement planned a personal work schedule and monitored my performance I know the legislation relevant to off-site workers I know the responsibilities of off-site workers and supervisors I know the barriers to successful off-site working and ways to address them Page 7
Group B elective units (cont d) implemented and monitor WHS policies, procedures and programs to meet legislative requirements BSBWHS401 explained WHS information to a team identified hazards and outcomes of risk assessment and control consulted with team members to manage WHS risks and hazards identified WHS training needs and provided learning opportunities kept WHS records I know the legal WHS responsibilities of managers, supervisors and workers I know the WHS Acts, regulations and codes that apply to my work area I know my organisation s policies on hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting I know how the hierarchy of control applies in the work area previously completed another Certificate III level unit > list: previously completed another Certificate III level unit > list: previously completed another Certificate III level unit > list: previously completed another Certificate III level unit > list: previously completed another Certificate II or Certificate IV level unit > list: previously completed another Certificate II or Certificate IV level unit > list: Congratulations, you have now completed the first stage of the RPL process! Now just email this document to us at assessments@rplengine.com.au and we ll get back to you within 24 hours! Page 8