BSB50215 Diploma of Business Release Number 1. Online Flexible Delivery

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1 BSB50215 Diploma of Business Release Number 1 Online Flexible Delivery

2 Course Guide Course BSB50215 Diploma of Business Release Number & Currency 1 - Current Course Description This qualification would apply to individuals with various job titles including executive officers, program consultants and program coordinators. Individuals in these roles may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions. Conversely, it may also apply to those with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to develop in order to create further educational and employment opportunities. Target Students Lennox Institute key student target groups for this course include: Individuals who are operating a business or planning to open a business operation Managers Employed persons who are seeking to upgrade their existing skills Persons who are fully experienced within the Business industry and are seeking formal recognition of their existing skills. Location Flexible delivery via Lennox Institute (Head Office): Suite 3, 2 Turbo Road, Blacktown, NSW Course Duration & Timelines The course can be delivered over a range of course durations, depending on the needs and characteristics of the Student and their employer where relevant. The standard course duration is: 12 months full time; or 18 to 24 months part time/external study. Students may complete the program earlier than these timelines through achievement of RPL or credit transfer. Specific Industry / Stakeholder Needs Industry requires individuals with effective communication skills, time management, and relationship and customer service skills. They should also have entrepreneurial and innovation skills and a desire to learn. Course Organisation & Delivery Modes In each student context, Lennox Institute personnel recommend a study pathway in consultation with the student providing a logical program structure for students undertaking learning and assessment tasks. Authorised by: CEO 2

3 The delivery model with a Lennox Institute personnel mentor facilitates the opportunity to negotiate program structures with students, utilising Lennox Institute Training Schedule. This negotiated pathway allows students to align the learning program to their individual and organisational needs. Students should expect to undertake approximately 50 hours study per unit (8 hours per week), for the duration of the session schedule. It is recommended that students have access to a workplace to provide opportunities to put their learning into practice. Students may also be engaged with Lennox Institute personnel for workshops, approximately 1 hour per month (onthe-job) in individual coaching sessions (up to 24 hours over the duration of the program). These mentoring sessions are available at times and locations negotiated. Pathways for Students Pathways into the qualification: Preferred pathways for candidates considering this qualification include: Certificate IV in Business or other relevant qualification OR with vocational experience but without formal supervision or management qualification. Pathways from the qualification Advanced Diploma of Leadership & Management or other Advanced Diploma qualifications. These qualifications represent a logical pathway regardless of whether Lennox Institute offers the qualifications. Employment Pathways Business Owner Manager Leader/Supervisor Course Requirements -Core and Elective Units Total number of units = 8 This qualification has no core units. Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome. Authorised by: CEO 3

4 Unit of competency Elective Hours BSBWOR501 Manage personal work priorities and professional development Elective Group E 60 BSBADM504 Plan and implement administrative systems Elective Group B 50 BSBADM502 Manage meetings Elective Group B 35 BSBPMG522 Undertake project work Elective Group E 60 BSBHRM506 Manage recruitment, selection and induction processes Elective Group C 60 BSBWHS501 Ensure a safe workplace Elective Other 60 BSBCUS501 Manage quality customer service Elective Other 40 BSBMGT403 Implement continuous improvement Elective Group E 40 The elective unit options listed above represents the only approved elective unit options offered. This is a reduced list from the qualification packaging rules specified electives list. Course Nominal Hours Total course nominal hours, depending on the state jurisdiction of delivery and elective units selected, are in the range of 405 hours. Nominal hours are an allocation to describe how long a Student who does not hold any of the competencies identified in the relevant units of competency would take to develop all the required skills and knowledge. This nominal duration includes all teaching and learning activities such as guided learning (classes, lectures, tutorials, online or self-paced study), individual study, research, learning activities in the workplace and assessment activities. The amount of training provided by Lennox Institute is part of the overall volume of learning and relates primarily to formal activities including classes and other activities as well as workplace learning. Course Entry Requirements There are no formal entry requirements for this qualification. Lennox Institute Course Admission Requirements Minimum age Minimum age of 18 years. Education and experience Students must have completed Year 10 or equivalent. Language Literacy and Numeracy skills This course requires well-developed verbal and written communication skills and interpersonal skills. Students will undertake a Language Literacy and Numeracy assessment as part of the pre-enrolment process, to identify any additional support requirements. ACSF level 3 is required for this qualification. Student Identification Requirements This training product has the following specific Student identification requirements for an application for enrolment to be accepted: Unique Student Identifier (USI) visit Authorised by: CEO 4

5 Licensing Requirements No licensing, legislative or certification requirements apply to this qualification at the time of publication. Student Resources, Texts, Materials, Equipment Requirements The following shows the technical requirements for using the system. Computer Any current or 2-3 years old computer is fine. This is a web based system and doesn't use much of your local computer power. For Students, minimum screen resolution recommended is 1200 x 800. You also need audio support in your computer to listen to the voiceover and sounds in the learning courses. For administrators, minimum screen resolution recommended is 1280 x Audio support is not required. Browser We officially support major browser versions released in the past 3-4 years, including Microsoft Internet Explorer 8 and 9+, Mozilla Firefox 6+, and Google Chrome 30+. The system is optimised for and we recommend the latest and previous versions of Internet Explorer / Firefox / Chrome. Other browsers are not officially supported, but you still can use them to access most functions, though with a slightly different look. In your browser setup, please enable JavaScript and accept cookies from our site, as they are required by the system. Microsoft Internet Explorer 8 Microsoft has dropped support for Windows XP and its Internet Explorer 8. We are still supporting Microsoft Internet Explorer 8. However, we highly recommend an upgrade, as we would drop Internet Explorer 8 support in the near future. Plug-ins Adobe Flash Player 9 is required. Network connection Minimum 512 kbps connection is required. Firewall If you have a firewall or domain filtering programs (could be your home router, or corporate network), access to the domains listed below need to be granted Some courses have been created using video and audio streaming content. Your firewall needs to be set up to enable this. However, some organisations do not allow streaming content to be accessed within the workplace. Please consult with your System Administrator. At work It is recommended that a staged approach to accessing the online training is implemented. The performance varies depending on the company bandwidth and usage of other applications. Accessing rich media content requires more bandwidth and therefore it is important to be aware that performance may be affected if large numbers of staff access the system at the same time. We recommend the number of simultaneous users is relative to your bandwidth. The system can handle much larger numbers however your company's infrastructure and other traffic on your network may impact the user experience. Authorised by: CEO 5

6 Your system check results JavaScript is disabled in your browser. Please enable it for system check. Requirement Result Notes Screen resolution Your screen resolution is 1920 x Browser version Using Internet Explorer Browser JavaScript enabled Browser cookie enabled Network connection Your connection speed is approximately kbps. Adobe Flash Player Third Party Arrangements Lennox Institute may access the services of Third party agents or partners from time to time in delivery of high quality course services. Wherever third parties support services delivery, Lennox Institute remains responsible for the quality of training and assessment provided and for the issuing of all qualifications and statements of attainment. Work Placement Arrangements It is recommended that students have access to a workplace to provide opportunities to put their learning into practice. Fees The total Unit of Study cost is $10,990. Please refer to the Student Handbook for Lennox Institute s Refund Policy. Educational & Support Services Lennox Institute s Training Schedule is completed with all clients prior to enrolment to identify any individual need, resource requirements, delivery unit schedule and support options for clients. Students are asked to identify their individual needs, but are sometimes reluctant to do so. Lennox Institute personnel monitor the progress of all Students and their readiness for assessment as they progress through their course. Delivery materials and methods may be adapted for the special needs of clients. Some examples may include enlarging print materials for vision requirements, provision of ICT equipment and support, accessing interpreter services or using individual delivery methods. A range of support services, including LL&N training, may be accessed as required for Student needs. Assessment Arrangements A range of assessment environments are involved in the assessment of Student s competency. Workplace and case study projects are employed for summative assessment, where workplace application of all competencies can be observed by the Lennox Institute Assessor. For on-the-job assessment observations, the Assessor organises to visit the Student on-site at a mutually convenient time. For particular pathways where relevant, such as assessment only pathways, outline the assessment methods, timing and resources. Information should also cover how issues will be addressed (for example, what options are available if a Student does not achieve the competency requirements). Recognition documentation and applications is available for all units of competency for those Students who have extensive experience in the unit areas. RPL applications will be offered and processed as per Lennox Institute s Student Advice and Selection Policy. Authorised by: CEO 6

7 Reasonable Adjustment There may be times and situations in which a Student may require reasonable adjustment of the training and assessment methods implemented by Lennox Institute to meet their specific individual needs. These individual Student needs may include (but not limited to): Disability; Temporary or permanent injury (i.e. back injury, broken leg/arm); or Sight or hearing impairments. Reasonable adjustments to the way in which evidence of performance is gathered (e.g. in terms of the information to be provided to the candidate and the type of evidence to be collected from the candidate) can only occur where the adjustments do not alter the expected performance standards for learning and assessment. The reasonable adjustments to the training and assessment process may include a variety of modifications to the methods of delivery and assessment to assist the Student to undertake the course. The adjustments may include actions such as: Assistance in the form of the training location to allow easier access Accessing relevant equipment or aids to assist the Student adjustments to the assessment methods to cater for any special needs (without effecting the integrity of the outcome) Where a Student requests or is identified as requiring reasonable adjustment to the training and assessment process a detailed training and assessment plan including timetables, notes regarding the required adjustments, and any related communications regarding the adjustments are maintained in the Student file. Course Specific Withdrawal Information Lennox Institute s standard withdrawal process applies to this qualification. Please refer to the Student Handbook. Unit Outlines BSBWOR501 - Manage personal work priorities and professional development (Release 1) This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks. It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment. BSBADM504 - Plan and implement administrative systems (Release 1) This unit describes the skills and knowledge required to plan for or review the requirements of effective administrative systems and procedures for implementing, monitoring and reviewing the system. It applies to individuals employed in a range of work environments in senior administrative roles. BSBADM502 - Manage meetings (Release 1) This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace. BSBPMG522 - Undertake project work (Release 1) This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project. Authorised by: CEO 7

8 The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable. BSBHRM506 - Manage recruitment selection and induction processes (Release 1) This unit describes the skills and knowledge required to manage all aspects of recruitment selection and induction processes in accordance with organisational policies and procedures. It applies to individuals or human resource personnel who take responsibility for managing aspects of selecting new staff and orientating those staff in their new positions. It is not assumed that the individual will be directly involved in the selection processes themselves, although this may well be the case. BSBWHS501 - Ensure a safe workplace (Release 1) This unit describes the skills and knowledge required to establish, maintain and evaluate the organisation s work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. It takes a systems approach and addresses compliance with relevant legislative requirements. This unit applies to managers working in a range of contexts who have, or are likely to have responsibility for WHS as part of their broader management role. It is relevant for people with obligations under WHS legislation, for example persons conducting a business or undertaking (PCBUs) or officers, as defined by relevant legislation. NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace. In jurisdictions where the Model WHS Legislation has not been implemented RTOs are advised to contextualise the unit of competency by referring to the existing State/Territory OHS legislative requirements. BSBCUS501 - Manage quality customer service (Release 1) This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. BSBMGT403 - Implement continuous improvement (Release 1) This unit describes the skills and knowledge required to implement the organisation s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements. It applies to managers who have an active role in implementing the continuous improvement process to achieve the organisation's objectives. Their position is closely associated with the creation and delivery of products and services which means that they have an important role in influencing the ongoing development of the organisation. At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others. Authorised by: CEO 8

9 Training Schedule Appendix 1: Course Schedule BSB50215 Diploma of Business There is one (1) VET unit of study and the VET unit of study must be completed within 52 weeks. Each unit of competency within the VET unit of study is recommended to be completed over a six (6) week period. Week Units of Competency & Recommended Study Pathway BSBWOR501 Manage personal work priorities and professional development 1 2 Topic 1: Establish personal work goals 3 Topic 2: Set and meet own work priorities 4 Topic 3: Develop and maintain professional competence 5 & 6 Final Assessment Due BSBADM504 Plan and implement administrative systems 7 8 Topic 1: Plan for the new or modified administrative system 9 Topic 2: Implement the new or modified administrative system 10 Topic 3: Monitor the administrative system 11 & 12 Final Assessment Due ONE WEEK BREAK Authorised by: CEO 9

10 Week Units of Competency & Recommended Study Pathway BSBADM502 Manage meetings Topic 1: Prepare for meetings 16 Topic 2: Conduct meetings 17 Topic 3: Follow up meetings 18 & 19 Final Assessment Due BSBPMG522 Undertake project work 20 Topic 1: Define the project 21 Topic 2: Develop the project plan 22 Topic 3: Administer and monitor the project 23 Topic 4: Finalise the project Topic 5: Review the project 24 & 25 Final Assessment Due ONE WEEK BREAK Authorised by: CEO 10

11 Week Units of Competency & Recommended Study Pathway BSBHRM506 Manage recruitment, selection and induction processes Topic 1: Develop recruitment, selection and induction policies and procedures 29 Topic 2: Recruit and select staff 30 Topic 3: Manage staff inductions 31 & 32 Final Assessment Due BSBWHS501 Ensure a safe workplace 33 Topic 1: Establish and maintain a WHS system in a work area 34 Topic 2: Establish and maintain participation arrangements in a work area 35 Topic 3: Establish and maintain procedures for hazard and risk control in a work area 36 Topic 4: Evaluate and maintain a work area WHS management system 37 & 38 Final Assessment Due ONE WEEK BREAK Authorised by: CEO 11

12 Week Units of Competency & Recommended Study Pathway BSBCUS501 Manage quality customer service Topic 1: Plan to meet internal and external customer requirements 42 Topic 2: Ensure delivery of quality products and services 43 Topic 3: Monitor, adjust and review customer service 44 & 45 Final Assessment Due BSBMGT403 Implement continuous improvement Topic 1: Implement continuous improvement systems and processes 48 Topic 2: Monitor and review performance 49 Topic 3: Provide opportunities for further improvement 50 & 51 Final Assessment Due END OF COURSE Authorised by: CEO 12

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