IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Exchange Server Agent Version 6.3.1 Fix Pack 2 Reference
IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Exchange Server Agent Version 6.3.1 Fix Pack 2 Reference
Note Before using this information and the product it supports, read the information in Notices on page 293 This edition applies to version 6.3.1.2 of IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Exchange Server Agent (product number 5724-U17) and to all subsequent releases and modifications until otherwise indicated in new editions. Copyright IBM Corporation 2007, 2014. US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Contents Tables............... vii Chapter 1. Workspaces reference.... 1 Predefined workspaces........... 1 Attribute groups used by predefined workspaces 3 Workspace descriptions........... 6 Activity workspace........... 6 Activity workspace........... 6 Database workspace........... 6 Database Logs workspace......... 6 Information Store Historical workspace.... 6 Information Store workspace........ 7 IS Client workspace........... 7 Storage Group Detail workspace....... 7 Microsoft Exchange Server workspace..... 7 MTA workspace............ 7 Mailbox Server workspace......... 7 Client Access Server workspace....... 7 Edge Transport Server workspace...... 8 Forefront Security workspace........ 8 Hub Transport Server workspace...... 8 Filter Reports workspace......... 8 Topology workspace........... 8 Unified Messaging Server workspace..... 8 SMTP workspace............ 8 Status workspace............ 8 Status workspace............ 9 Public Folder Detail workspace....... 9 Usage workspace............ 9 IS Private workspace.......... 9 Mailbox Detail workspace......... 9 Database Availability Group workspace.... 9 Exchange Disk Space Utilization workspace... 9 Exchange Information Store workspace.... 9 Exchange LDAP Utilization workspace.... 10 Exchange.Net Processes workspace..... 10 Exchange Server Utilization workspace.... 10 Forefront Exchange On Demand and Transport Scanner workspace........... 10 Forefront Exchange Realtime and Scheduled Scanner workspace........... 10 Services Detail workspace........ 10 Reachability workspace......... 10 Store Driver workspace......... 10 Assistants workspace.......... 11 Active Directory Activity workspace..... 11 IS Public workspace.......... 11 Server Information workspace....... 11 Replication workspace.......... 11 Mailbox Replication (Exchange Server 2010) workspace.............. 11 Event Logs workspace.......... 11 Store Interface workspace......... 11 Resource Scheduling Details workspace.... 11 Availability Service Details workspace.... 12 Address Book Service Details workspace... 12 Web Service Details workspace....... 12 IS Store workspace........... 12 Authentication Details workspace...... 12 Delivery Status Notification Activity workspace 12 Mail Submission Activity workspace..... 12 Mailbox Search Cache Details workspace... 13 Email Statistics workspace........ 13 Email Statistics Historical workspace..... 13 Chapter 2. Attributes reference.... 15 Attribute groups and Exchange Server roles... 15 Attributes in each attribute group....... 20 Forefront Exchange On Demand Scanner attributes.............. 22 Forefront Exchange Realtime Scanner attributes 24 Forefront Exchange Scheduled Scanner attributes 25 Forefront Exchange Transport Scanner attributes 26 Mailbox Server Cluster State attributes.... 27 Microsoft Forefront Server Security Scan attributes.............. 28 MS Exchange Active Manager attributes.... 29 MS Exchange Active Manager Client attributes 30 MS Exchange Active Manager Server attributes 31 MS Exchange Active Sync attributes..... 32 MS Exchange ADAccess Caches attributes... 37 MS Exchange ADAccess Domain Controllers attributes.............. 39 MS Exchange ADAccess Forest Discovery attributes.............. 40 MS Exchange ADAccess Processes attributes.. 41 MS Exchange Address Book attributes.... 42 MS Exchange Assistants attributes...... 44 MS Exchange Assistants Per Database attributes 45 MS Exchange Attachment Filtering attributes.. 46 MS Exchange Authentication attributes.... 47 MS Exchange Autodiscover Service attributes.. 48 MS Exchange Availability Service attributes... 48 MS Exchange Calendar Attendant attributes.. 49 MS Exchange Connection Filtering Agent attributes.............. 50 MS Exchange Content Filter Agent attributes.. 51 MS Exchange Control Panel (RBAC) attributes.. 53 MS Exchange Database Availability Group attributes.............. 55 MS Exchange DB attributes........ 56 MS Exchange DB Instance attributes..... 59 MS Exchange Delivery DSN attributes.... 61 MS Exchange DS attributes........ 62 MS Exchange Email Statistics attributes.... 63 MS Exchange Event Details attributes.... 64 MS Exchange Extensibility Agents attributes.. 65 MS Exchange FDS OAB attributes...... 65 MS Exchange IS attributes........ 66 MS Exchange IS Client attributes...... 70 Copyright IBM Corp. 2007, 2014 iii
MS Exchange IS HA Active Database attributes 71 MS Exchange IS Private attributes...... 72 MS Exchange IS Public attributes...... 76 MS Exchange IS Public Replication attributes.. 79 MS Exchange IS Store attributes...... 80 MS Exchange Lotus Notes Connector Summary attributes.............. 84 MS Exchange Mail Submission attributes... 85 MS Exchange Mail Tips attributes...... 86 MS Exchange Mailbox Replication Service attributes.............. 88 MS Exchange Mailbox Replication Service per Mdb attributes............ 89 MS Exchange Mailbox Detail attributes.... 92 MS Exchange Managed Folder Assistant attributes.............. 93 MS Exchange MAPI Connectivity Details attributes.............. 94 MS Exchange MTA attributes....... 95 MS Exchange MTA Connections attributes... 96 MS Exchange Non Delivery Report attributes.. 98 MS Exchange NLB Status attributes..... 98 MS Exchange OAB Details attributes..... 99 MS Exchange OAB Request Handler attributes 100 MS Exchange OWA attributes....... 101 MS Exchange Protocol Analysis Agent attributes 102 MS Exchange Public Folder Detail attributes.. 103 MS Exchange Reachability attributes.... 104 MS Exchange Recipient Cache attributes... 105 MS Exchange Recipient Filter Agent attributes 106 MS Exchange Replication attributes..... 106 MS Exchange Replication attributes (Superseded)............ 111 MS Exchange Replica Seeder attributes.... 113 MS Exchange Replication Server attributes.. 114 MS Exchange Resource Booking attributes... 114 MS Exchange Resource Health attributes... 115 MS Exchange Rights Management Service attributes.............. 116 MS Exchange Role Based Services attributes.. 118 MS Exchange Role Topology attributes.... 119 MS Exchange RPC Client Access attributes.. 119 MS Exchange Search Indices attributes.... 121 MS Exchange Search Mailbox Operators attributes.............. 122 MS Exchange Search Mailbox Session Cache attributes.............. 123 MS Exchange Sender Filter Agent attributes.. 124 MS Exchange Sender ID Agent attributes... 124 MS Exchange Server attributes...... 125 MS Exchange Services Detail attributes.... 133 MS Exchange Storage Group Detail attributes 134 MS Exchange Store Driver attributes.... 135 MS Exchange Store Driver Database attributes 136 MS Exchange Store Driver Server attributes.. 136 MS Exchange Store Interface attributes.... 137 MS Exchange Submission attributes..... 139 MS Exchange Submission DSN attributes... 139 MS Exchange Text Messaging attributes... 140 MS Exchange Throttling attributes..... 141 MS Exchange Transport Database attributes.. 144 MS Exchange Transport Dumpster attributes 147 MS Exchange Transport Queues attributes... 147 MS Exchange Transport Rules attributes... 149 MS Exchange Transport Shadow Redundancy attributes.............. 150 MS Exchange Transport SMTP Availability attributes.............. 151 MS Exchange Transport SmtpReceive attributes 152 MS Exchange Transport SmtpSend attributes 153 MS Exchange UM Auto Attendant attributes 154 MS Exchange UM Availability attributes... 156 MS Exchange UM Call Answer attributes... 157 MS Exchange UM Enabled User Details attributes.............. 158 MS Exchange UM General attributes.... 158 MS Exchange UM Subscriber Access attributes 160 MS Exchange Web Services attributes.... 162 MS Exchange Workloads attributes..... 163 MS Exchange Workload Management Policies attributes.............. 164 RPC/HTTP Proxy attributes....... 165 SMTP attributes........... 166 Disk capacity planning for historical data.... 170 Chapter 3. Situations reference.... 175 Predefined situations........... 176 Situation descriptions........... 178 EX_DB_Log_Record_Stalls_Warn...... 179 EX_DB_Log_Threads_Waiting_Warn..... 179 EX_IS_Pri_Avg_Delvry_Warn....... 179 EX_IS_Pri_Avg_Local_Delvry_Warn..... 179 EX_IS_Pri_Message_Delvrd_Crit...... 179 EX_IS_Pri_Message_Delvrd_Warn..... 179 EX_IS_Pri_Receive_Queue_Warn...... 180 EX_IS_Pri_Send_Queue_Warn....... 180 EX_IS_Pub_Receive_Queue_Warn..... 180 EX_IS_Pub_Send_Queue_Warn...... 180 EX_IS_RPC_Operations_Warn....... 180 EX_IS_RPC_Requests_Warn....... 180 EX_MTA_Conn_Queue_Warn....... 180 EX_MTA_Work_Queue_Warn....... 180 EX_Server_Down........... 180 EX_SMTP_Local_Queue_Warn....... 180 EX_SMTP_Remote_Queue_Warn...... 181 EX_Cache_Pg_Stall_Sec_Warn....... 181 EX_Cache_Pg_Fault_Sec_Warn...... 181 EX_Cache_Pg_Fault_Sec_Crit....... 181 EX_DB_Log_Rec_Stall_Sec_Warn...... 181 EX_DB_Log_Rec_Stall_Sec_Crit...... 181 EX_Server_Status_Critical........ 181 EX_Server_Attendant_Stat_Crit...... 181 EX_Server_MTA_Status_Critical...... 181 EX_Server_IS_Status_Critical....... 181 EX_Server_Res_Status_Critical....... 182 EX_Server_SMTP_Status_Cirtical...... 182 EX_Server_WWW_Status_Critical...... 182 EX_Server_App_Pct_Free_Warn...... 182 EX_Server_App_Pct_Free_Critical..... 182 EX_Server_Log_Pct_Free_Warn...... 182 EX_Server_Log_Pct_Free_Critical...... 182 EX_SMTP_Dir_PickupQ_Warn....... 182 iv Microsoft Exchange Server agent Reference
EX_SMTP_Queue_Len_Warn....... 182 EX_SMTP_Retry_QLen_Warn....... 182 EX_SMTP_Remote_RetryQ_Warn...... 183 EX_SMTP_Categorizer_QLen_Warn..... 183 EX_DB_Log_Gen_CkPt_Depth_Warn.... 183 EX_DB_Log_Gen_CkPt_Depth_Crit..... 183 EX_SMTP_Mess_Pend_Rt_Warn...... 183 EX_SMTP_Mess_Pend_Rt_Critical..... 183 EX_TQ_Act_RD_QLen_Warn....... 183 EX_TQ_Act_RD_QLen_Crit........ 183 EX_TQ_Retry_RD_QLen_Warn...... 183 EX_TQ_Retry_RD_QLen_Crit....... 183 EX_TQ_ActMail_Delivey_Q_Warn..... 183 EX_TQ_ActMail_Delivey_Q_Crit...... 184 EX_TQ_RtryMailDeliver_QLen_Warn.... 184 EX_TQ_RtryMailDeliver_QLen_Crit..... 184 EX_TQ_Act_nSMTP_Q_Len_Warn..... 184 EX_TQ_Act_nSMTP_Q_Len_Crit...... 184 EX_TQ_Rtry_nSMTP_Q_Len_Warn..... 184 EX_TQ_Rtry_nSMTP_Q_Len_Crit...... 184 EX_TQ_Agg_Delivery_Q_Len_Warn..... 184 EX_TQ_Agg_Delivery_Q_Len_Crit..... 185 EX_Service_State_Critical........ 185 EX_Service_Status_Critical........ 185 EX_Service_Start_Critical........ 185 EX_IS_Mail_Store_State_Critical...... 185 EX_Rep_Failed_Warn.......... 185 EX_Rep_Suspended_Warn........ 185 Messages_Bypassed_Scan_Crit....... 186 Messages_Bypassed_Scan_Warn...... 186 Cluster_Mailbox_State_Crit........ 186 EX_NLB_Status_Crit.......... 186 EX_Replication_Failed_Warn....... 186 EX_Replication_Suspended_Warn..... 186 EX_Error_Event........... 186 EX_Asst_Avg_Evt_Proc_Time_Crit..... 186 EX_ASync_Request_Queued_Crit...... 186 EX_ASync_Request_Queued_Warn..... 186 EX_DB_Log_Write_Avg_Lat_Crit...... 186 EX_IS_Cli_RPC_Avg_Lat_Crit....... 187 EX_IS_Cli_RPC_Fail_ServBsy_Crit..... 187 EX_IS_Pri_Msg_Queue_Sub_Crit...... 187 EX_IS_Pri_Search_Task_Rate_Crit...... 187 EX_IS_Pri_Slow_FdRw_Rate_Crit...... 187 EX_IS_Pub_Msg_Queue_Sub_Crit..... 187 EX_IS_RPC_Avg_Latency_Crit....... 187 EX_IS_RPC_Requests_Crit........ 187 EX_IS_Slow_QP_Threads_Crit....... 187 EX_IS_Slow_Search_Threads_Crit...... 187 EX_RBAC_OBPrxy_Avg_RTime_Crit..... 187 EX_OWA_Avg_Search_Time_Crit...... 188 EX_Rep_Copy_Queue_Length_Crit..... 188 EX_RBAC_Req_Avg_Resp_Time_Crit.... 188 EX_Rsc_Book_Requests_Failed_Crit..... 188 EX_Store_Int_RPC_Avg_Lat_Crit...... 188 EX_Store_Int_RPC_Req_OutSt_Crit..... 188 EX_Store_Int_RPC_Req_Fail_Crit...... 188 EX_Store_Int_RPC_Slow_Req_Crit..... 188 EX_TQ_Lar_Dlv_Q_Len_Crit....... 188 EX_TQ_Lar_Dlv_Q_Len_Warn....... 188 EX_TQ_Poison_Q_Len_Crit........ 189 EX_TQ_Sub_Queue_Len_Crit....... 189 EX_TQ_Sub_Queue_Len_Warn...... 189 EX_TQ_Unreach_Q_Len_Crit....... 189 EX_TQ_Unreach_Q_Len_Warn...... 189 EX_CAS_RPC_Avg_Latency_Crit...... 189 EX_CAS_RPC_Avg_Latency_Warn..... 189 EX_CAS_RPC_Requests_Crit....... 189 EX_CAS_RPC_Requests_Warn....... 189 EX_AB_NSPI_RPC_Br_Avg_Lat_Crit..... 189 EX_AB_NSPI_RPC_Req_Avg_Lat_Crit.... 189 EX_AB_REF_RPC_Req_Avg_Lat_Crit.... 190 EX_FDS_OAB_Dwnld_Task_Que_Warn.... 190 EX_AVSER_Avg_Proc_Free_Bsy_Crit.... 190 EX_HTTP_Pxy_Fail_Bknd_Con_Crit..... 190 EX_SI_Avg_Doc_Idx_Time_Warn...... 190 EX_SI_Full_Crawl_Mod_Sta_Warn..... 190 EX_IS_Mailbox_Store_State_Crit...... 190 Chapter 4. Take Action commands reference............. 191 Predefined Take Action commands...... 191 Take Action command descriptions...... 192 Start Exchange Services action....... 192 Stop Exchange Services action....... 193 Mount Mailbox Database action...... 193 Mount Public Folder Database action.... 194 Chapter 5. Policies reference..... 195 Predefined policies........... 195 Chapter 6. Event mapping...... 197 Chapter 7. Tivoli Common Reporting for the monitoring agent...... 257 Cognos-based report packages........ 257 Prerequisites for installing and running packages.............. 257 Extracting the package......... 258 Importing Cognos report packages..... 259 Cognos data models and reports...... 259 Chapter 8. Discovery Library Adapter for the Microsoft Exchange Server agent............... 277 DLA data model class types represented in CDM 277 DLA data model classes for Microsoft Exchange Server agent.............. 277 ExchangeServer class.......... 278 ExchangeStorageGroup class....... 279 ExchangePublicFolderStore class...... 279 ExchangeMailBoxStore class....... 280 TMSAgent class........... 280 Chapter 9. Integration with Tivoli Business Service Manager..... 283 Components for integrating with Tivoli Business Service Manager............ 283 Contents v
Tasks to integrate the agent with Tivoli Business Service Manager............ 284 Installing the Discovery Library Toolkit on the Tivoli Business Service Manager...... 284 Configuring the Tivoli Event Integration Facility (EIF) probe to enrich events....... 284 Creating a service in Tivoli Business Service Manager.............. 285 Creating a data source mapping for each data source............... 286 Configuring additional IBM Tivoli Monitoring web services............. 286 Viewing data in the Tivoli Enterprise Portal.. 286 Chapter 10. Upgrading for warehouse summarization........... 287 Tables in the warehouse.......... 287 Effects on summarized attributes....... 287 Upgrading your warehouse with limited user permissions.............. 288 Table summary............. 289 Appendix. ITCAM for Microsoft Applications documentation library.. 291 Prerequisite publications.......... 291 Related publications........... 292 Tivoli Monitoring Community on Service Management Connect.......... 292 Other sources of documentation....... 292 Notices.............. 293 Trademarks.............. 295 Privacy policy considerations........ 295 Index............... 297 vi Microsoft Exchange Server agent Reference
Tables 1. Relationships between the predefined workspaces and the attribute groups..... 3 2. Attribute groups and Exchange Server roles 15 3. Capacity planning for historical data logged by the Microsoft Exchange Server agent... 171 4. Overview of event slots to event classes 198 5. Exchange Agent Reports Prerequisites Scanner............. 260 6. Exchange Server OWA Login Activity report 260 7. Exchange Server Services Status Details report 261 8. Exchange Server IS Public and IS Private Availability report.......... 263 9. Exchange Server IS Private Activity report 264 10. Exchange Server I/O Log Details report 265 11. Exchange Server Database Performance report 266 12. Exchange Server Resource Utilization report 267 13. Exchange Server Mailbox Replication Service per MDB Activity report........ 268 14. Exchange Server Database Log Activity report 270 15. Exchange Server Categorization Count report 271 16. Exchange Server Email Statistics report 272 17. Exchange Server Non Delivery report 272 18. Exchange Server Mailbox Search Cache Details report........... 274 19. Time periods and suffixes for summary tables and views............. 287 20. Additional columns to report summarization information............ 288 21. Primary key and warehouse changes for the Microsoft Exchange Server agent..... 289 Copyright IBM Corp. 2007, 2014 vii
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Chapter 1. Workspaces reference A workspace is the working area of the Tivoli Enterprise Portal application window. The Navigator contains a list of the workspaces provided by the agent. About workspaces Use the Navigator to select the workspace you want to see. As part of the application window, the status bar shows the Tivoli Enterprise Portal Server name and port number to which the displayed information applies and the ID of the current user. When you select an item in the Navigator, a default workspace is displayed. When you right-click a navigator item, a menu that includes a Workspace item is displayed. The Workspace item contains a list of workspaces for that navigator item. Each workspace has at least one view. Some views have links to other workspaces. You can also use the Workspace Gallery tool as described in the Tivoli Enterprise Portal User's Guide to open workspaces. The workspaces in the Navigator are displayed in a Physical view that shows your enterprise as a physical mapping or a dynamically populated logical view that is agent-specific. You can also create a Logical view. The Physical view is the default view. This monitoring agent provides predefined workspaces. You cannot modify or delete the predefined workspaces, but you can create new workspaces by editing them and saving the changes with a different name. Workspace views can be any combination of query-based views, event views, and special purpose views. Additional information about workspaces For more information about creating, customizing, and working with workspaces, see "Using workspaces" in the Tivoli Enterprise Portal User's Guide. For a list of the predefined workspaces for this monitoring agent and a description of each workspace, see Predefined workspaces and the information about each individual workspace. Some attribute groups for this monitoring agent might not be represented in the predefined workspaces or views for this agent. For a full list of the attribute groups, see Attributes in each attribute group on page 20. Predefined workspaces The Microsoft Exchange Server agent provides predefined workspaces, which are organized by navigator item. v Database navigator item Database workspace Database Logs workspace v Events navigator item Event Logs workspace v Information Store navigator item Information Store workspace Information Store Historical workspace Copyright IBM Corp. 2007, 2014 1
IS Client workspace Storage Group Detail workspace v IS Mailbox navigator item Activity workspace Status workspace Usage workspace IS Private workspace IS Store workspace Mailbox Detail workspace Database Availability Group workspace v IS Public navigator item Activity workspace Status workspace Public Folder Detail workspace IS Public workspace v Microsoft Exchange Server navigator item Microsoft Exchange Server workspace v MTA navigator item MTA workspace v Replication navigator item Replication workspace Mailbox Replication (Exchange Server 2010) workspace v Roles navigator item Mailbox Server workspace Client Access Server workspace Edge Transport Server workspace Forefront Security workspace Hub Transport Server workspace Filter Reports workspace Topology workspace Unified Messaging Server workspace Forefront Exchange On Demand and Transport Scanner workspace Forefront Exchange Realtime and Scheduled Scanner workspace v SMTP navigator item SMTP workspace v Server navigator item Services Detail workspace Reachability workspace Store Driver workspace Assistants workspace Active Directory Activity workspace Server Information workspace Resource Scheduling Details workspace Availability Service Details workspace Address Book Service Details workspace 2 Microsoft Exchange Server agent Reference
Web Service Details workspace Authentication Details workspace Delivery Status Notification Activity workspace Mail Submission Activity workspace Mailbox Search Cache Details workspace Email Statistics workspace Email Statistics Historical workspace v Windows Systems navigator item Exchange Disk Space Utilization workspace Exchange Information Store workspace Exchange LDAP Utilization workspace Exchange.Net Processes workspace Exchange Server Utilization workspace Attribute groups used by predefined workspaces In most cases, a workspace contains data or columns that have similar attributes in an attribute group. The following table shows the relationships between the predefined workspaces and the attribute groups. Table 1. Relationships between the predefined workspaces and the attribute groups. Workspace Activity (IS Mailbox navigator item) Activity (IS Public navigator item) Client Access Server (Roles navigator item) Related attribute group For all views, see MS Exchange IS Private attributes on page 72. For all views, see MS Exchange IS Public attributes on page 76. For the NLB Status Details and the Services Details views, see MS Exchange Server attributes on page 125. For the Client RPC Status and the Client Connection Status views, see MS Exchange RPC Client Access attributes on page 119. Database (Database navigator item) Database Availability Group (IS Mailbox navigator item) Database Logs (Database navigator item) Edge Transport Server (Roles navigator item) Filter Reports (Roles navigator item) Forefront Exchange On Demand and Transport Scanner (Roles navigator item) For all views, see MS Exchange DB attributes on page 56. For all views, see MS Exchange Database Availability Group attributes on page 55. For all views, see MS Exchange DB attributes on page 56. For all views, see MS Exchange Server attributes on page 125. For all views, see MS Exchange Server attributes on page 125. For Forefront On Demand Scanner view, see Forefront Exchange On Demand Scanner attributes on page 22. For Forefront Transport Scanner view, see Forefront Exchange Transport Scanner attributes on page 26. Forefront Exchange Realtime and Scheduled Scanner (Roles navigator item) For Forefront Realtime Scanner view, see Forefront Exchange Realtime Scanner attributes on page 24. For Forefront Scheduled Scanner view, see Forefront Exchange Scheduled Scanner attributes on page 25. Chapter 1. Workspaces reference 3
Table 1. Relationships between the predefined workspaces and the attribute groups. (continued) Workspace Related attribute group Forefront Security (Roles navigator item) For all views, see Microsoft Forefront Server Security Scan attributes on page 28. Hub Transport Server (Roles navigator item) For all views, see MS Exchange Server attributes on page 125. Information Store Historical (Information Store navigator item) Information Store (Information Store navigator item) IS Client (Information Store navigator item) Mailbox Server (Roles navigator item) Microsoft Exchange Server (Microsoft Exchange Server navigator item) For all views, see MS Exchange IS attributes on page 66. For all views, see MS Exchange IS attributes on page 66. For all views, see MS Exchange IS Client attributes on page 70. For all views, see MS Exchange Server attributes on page 125. For all views, see MS Exchange MTA Connections attributes on page 96. For MTA Work Queue, see MS Exchange MTA attributes on page 95. For Server Status, see MS Exchange Server attributes on page 125. MTA (MTA navigator item) For SMTP Queues, see SMTP attributes on page 166. For the MTA Connection Message Rates view, see MS Exchange MTA Connections attributes on page 96. For the MTA LAN Rates and MTA Message Totals see MS Exchange MTA attributes on page 95. SMTP (SMTP navigator item) For all views, see SMTP attributes on page 166. Status (IS Mailbox navigator item) For all views, see MS Exchange IS Private attributes on page 72. Status (IS Public navigator item) For all views, see MS Exchange IS Public attributes on page 76. Usage (IS Mailbox navigator item) For all views, see MS Exchange IS Private attributes on page 72. Storage Group Detail (Information Store navigator item) For all views, see MS Exchange Storage Group Detail attributes on page 134. IS Private (IS Mailbox navigator item) For all views, see MS Exchange IS Private attributes on page 72. Mailbox Detail (IS Mailbox navigator item) For all views, see MS Exchange Mailbox Detail attributes on page 92. Public Folder Detail (IS Public navigator item) For all views, see MS Exchange Public Folder Detail attributes on page 103. Topology (Roles navigator item) For all views, see MS Exchange Server attributes on page 125. Services Detail (Server navigator item) For all views, see MS Exchange Services Detail attributes on page 133. Reachability (Server navigator item) For all views, see MS Exchange Reachability attributes on page 104. Store Driver (Server navigator item) For all views, see MS Exchange Store Driver attributes on page 135. 4 Microsoft Exchange Server agent Reference
Table 1. Relationships between the predefined workspaces and the attribute groups. (continued) Workspace Related attribute group Assistants (Server navigator item) For all views, see MS Exchange Assistants attributes on page 44. Active Directory Activity (Server navigator item) For all views, see MS Exchange ADAccess Processes attributes on page 41. IS Public (IS Public navigator item) For all views, see MS Exchange IS Public attributes on page 76. Server Information (Server navigator item) For all views, see MS Exchange Server attributes on page 125. Unified Messaging Server (Roles navigator Item) For the Services Details view, see MS Exchange Server attributes on page 125. For the UM Enabled Mailbox Details view, see MS Exchange UM Enabled User Details attributes on page 158. For the Current Call Status view, see MS Exchange UM General attributes on page 158. For the Call Statistics view, see MS Exchange UM General attributes on page 158. Replication (Replication navigator item) Mailbox Replication (Exchange Server 2010) (Replication navigator item) Event Logs (Events navigator item) Store Interface (Server navigator item) Resource Scheduling Details (Server navigator item) Availability Service Details (Server navigator item) Address Book Service Details (Server navigator item) Web Service Details (Server navigator item) Authentication Details (Server navigator item) For the Unified Messaging Availability view, see MS Exchange UM Availability attributes on page 156. For all views, see MS Exchange Replication attributes on page 106. For the Mailbox Replication Service view, see MS Exchange Mailbox Replication Service attributes on page 88. For the Mailbox Replication Service Per Mdb view, see MS Exchange Mailbox Replication Service attributes on page 88. For all views, see MS Exchange Event Details attributes on page 64. For all views, see MS Exchange Store Interface attributes on page 137. For the Resource Booking Statistics view, see MS Exchange Resource Booking attributes on page 114. For the Calendar Attendant Details view, see MS Exchange Calendar Attendant attributes on page 49. For all views, see MS Exchange Availability Service attributes on page 48. For all views, see MS Exchange Address Book attributes on page 42. For all views, see MS Exchange Web Services attributes on page 162. For all views, see MS Exchange Authentication attributes on page 47. Chapter 1. Workspaces reference 5
Table 1. Relationships between the predefined workspaces and the attribute groups. (continued) Workspace Delivery Status Notification Activity (Server navigator item) Related attribute group For the Delivery DSN view, see MS Exchange Delivery DSN attributes on page 61. For the Submission DSN view, see MS Exchange Submission DSN attributes on page 139. Mail Submission Activity (Server navigator item) Mailbox Search Cache Details (Server navigator item) For all views, see MS Exchange Submission attributes on page 139. For all views, see MS Exchange Search Mailbox Session Cache attributes on page 123. Workspace descriptions Each workspace description provides information about the workspace such as the purpose and a list of views in the workspace. Workspaces are listed under navigator items. Activity workspace Monitors the activity of the Mailbox Information Store. This workspace provides the following views: v IS Mailbox Active Client Logons v IS Mailbox Folders Open v IS Mailbox Messages Open Activity workspace Monitors the activity of the Public Information Store. This workspace provides the following views: v IS Public Folder Open v IS Public Messages Open v IS Public Size of Recoverable Items Database workspace Monitors database metrics. This workspace provides the following views: v Database Cache % Hit v Database Cache Size v Database Tables Open Database Logs workspace Monitors database logs. This workspace provides the following views: v Database Logs Threads Waiting v Database Log Records Stalls v Database Log Writes Information Store Historical workspace Monitors Information Store historical metrics. This workspace provides the following views: v Information Store Connections v Information Store RPC Status v Information Store User Information 6 Microsoft Exchange Server agent Reference
The views contain data for a 24-hour period. You must enable historical data collection for the agent so that data is available to populate this workspace. See the IBM Tivoli Monitoring User's Guide for more information about historical data collection. Information Store workspace Monitors Information Store metrics. This workspace provides the following views: v Information Store Connections v Information Store RPC Status v Information Store User Information IS Client workspace Monitors IS client metrics. This workspace provides the following views: v Top 10 Information Store Client RPC Status v Top 10 Information Store Client Average Latency Note: Top 10 Information Store Client RPC status view will display the data based on the top 10 RPC Bytes Received/Sec and Top 10 IS Client Average Latency view will display the data based on the top 10 RPC_Average_Latency Storage Group Detail workspace Monitors the storage groups that form the Exchange Server. This workspace provides the following views: v Storage Group Size v Storage Group Information Microsoft Exchange Server workspace Monitors the key metrics of the server. This workspace provides the following views: v Mailbox Delivery Queue Length (Top 5) v Non-SMTP Delivery Queue Length (Top 5) v Messages Queued for Delivery (Top 5) MTA workspace Note: This workspace returns no data on Microsoft Exchange Server 2007, 2010. Monitors MTA and MTA Connections. This workspace provides the following views: v MTA Connection Message Rates v MTA LAN Rates v MTA Message Totals Mailbox Server workspace Monitors Mailbox Server metrics. This workspace provides the following views: v Mailbox State Details v Service Details Client Access Server workspace Monitors Client Access Server metrics. This workspace provides the following views: v NLB Status Details Chapter 1. Workspaces reference 7
v Services Details v Client RPC Status v Client Connection Status Edge Transport Server workspace Monitors Edge Transport Server metrics. This workspace provides the following views: v Attachment Filtering v Services Details Forefront Security workspace Monitors Forefront Security metrics. This workspace provides the Forefront Security Plot chart view. Hub Transport Server workspace Monitors Hub Transport Server metrics. This workspace provides the Services Details views. Filter Reports workspace Monitors Filter Reports metrics. This workspace provides the following views: v Connection Filtering v Protocol Analysis Details v Content Filtering v Sender Filter v Recipient Filter Topology workspace Monitors Topology metrics. This workspace provides the Topology view. Unified Messaging Server workspace Monitors Unified Messaging Server metrics. This workspace provides the following views: v Services Details v UM Enabled Mailbox Details v Current Call Status v Call Statistics v Unified Messaging Availability SMTP workspace Monitors SMTP metrics. This workspace provides the following views: v Inbound Connections (Top 5) v Outbound Connections (Top 5) v Bytes Receive Rate (Top 5) v Bytes Sent Rate (Top 5) Status workspace Monitors the status of Mailbox Information Store messages. This workspace provides the following views: v IS Mailbox Average Delivery Time v IS Mailbox Message Rate v IS Mailbox Queue Status 8 Microsoft Exchange Server agent Reference
Status workspace Monitors the status of IS Public messages. This workspace provides the following views: v IS Public Average Delivery Time v IS Public Message Status v IS Public Queue Status Public Folder Detail workspace Provides details about the IS Public folder. This workspace provides the following views: v Public Folder Size v Public Information Store Detail Usage workspace Monitors the Mailbox Information Store messages. This workspace provides the following views: v IS Mailbox Count of Recoverable Items v IS Mailbox Single Instance Ratio v IS Mailbox Size of Recoverable Items IS Private workspace Provides the Exchange Server Information Store Private statistics. This workspace provides the following views: v Mailbox Information Store Size v Mailbox Information Store Details Mailbox Detail workspace Provides detail information about mailbox utilization with a storage group. This workspace provides the following views: v Mailbox Size v Mailbox Details Database Availability Group workspace Provides detail information about database availability group. This workspace provides the following views: v DAG Configuration v Mailbox Database Copies Exchange Disk Space Utilization workspace Provides information about the disk space utilization on the Exchange Servers. This workspace provides the Free Disk Space Availability view. Exchange Information Store workspace Provides information about the Microsoft Exchange Information store. This workspace provides the following views: v User Count v RPC Requests v Private Average Local/Remote Delivery Time v Public Average Local/Remote Delivery Time Chapter 1. Workspaces reference 9
Exchange LDAP Utilization workspace Provides information about the LDAP utilization of the Exchange Servers. This workspace provides the following views: v Exchange LDAP Searches v Exchange Instantaneous LDAP Searches Exchange.Net Processes workspace Provides information about the processes of the Exchange.net. This workspace provides the following views: v Exchange.Net Processes Exchange Server Utilization workspace Provides information about the utilization of the Exchange server. This workspace provides the following views: v % Processor Time(store.exe) v % Processor Time(inteinfo.exe) v % Processor Time(mad.exe) Forefront Exchange On Demand and Transport Scanner workspace Provides information about Forefront Exchange On Demand and Transport Scanner attribute group. This workspace provides the following views: v Forefront On Demand Scanner v Forefront Transport Scanner Forefront Exchange Realtime and Scheduled Scanner workspace Provides information about Forefront Exchange Realtime and Scheduled Scanner attribute group. This workspace provides the following views: v Forefront Realtime Scanner v Forefront Scheduled Scanner Services Detail workspace Provides details about the services that form the Microsoft Exchange Server. This workspace provides the following views: v Situation Event Console v Services Detail Reachability workspace Provides details about mailbox reachability. This workspace provides the following views: v Situation Event Console v Reachability Detail Store Driver workspace Provides details about messages from the transport pipeline. This workspace provides the following views: v Inbound Recipients v Store Driver Information 10 Microsoft Exchange Server agent Reference
Assistants workspace Monitors the Microsoft Exchange Server Assistants services activity. This workspace provides the following views: v Situation Event Console v Exchange Assistants Information Active Directory Activity workspace Monitors the Microsoft Exchange Server Active Directory activity. This workspace provides the following views: v Situation Event Console v Active Directory Activity IS Public workspace Monitors the public folders and stores. This workspace provides the following views: v Public Information Store Size v Public Information Store Detail Server Information workspace Monitors the server status and status of some key services. This workspace provides the following views: v Server Information v Server Status Replication workspace Provides information about the replication activity on the Exchange Server. This workspace provides the following views: v Replication on Current Node v Replication on Remote Node v Copy Status Mailbox Replication (Exchange Server 2010) workspace Provides information about the replication activity on Exchange Server 2010. This workspace provides the following views: v Mailbox Replication Service v Mailbox Replication Service Per Mdb Event Logs workspace Provides information about the event logs on Exchange Server 2003, 2007, and 2010. This workspace provides the Event Log Details view. Store Interface workspace Provides information about the interface between the Exchange Information Store service on the Mailbox Server and the Hub Transport servers. This workspace provides the Store Interface Information view. Resource Scheduling Details workspace Provides information about the activities of the Resource Booking Attendant and the Calendar Attendant. This workspace provides the following views: v Resource Booking Statistics v Calendar Attendant Details Chapter 1. Workspaces reference 11
Availability Service Details workspace Provides information about the status of the Availability service on Exchange Server 2007 and 2010. This workspace provides the Availability Service Details view. Note: This workspace provides information only when the Client Access Server (CAS) role is installed on the server. Address Book Service Details workspace Provides information about the status of the Address Book service on Exchange Server 2010. This workspace provides the Address Book Service Details view. Note: This workspace provides information only when the CAS role is installed on the server. Web Service Details workspace Provides information about the status of the Exchange Web Services (EWS) on Exchange Server 2007 and 2010. This workspace provides the Web Service Details view. Note: This workspace provides information only when the CAS role is installed on the server. IS Store workspace Provides information about the activities of the Information Store on Exchange Server 2013, or later. This workspace provides the following views: v IS Mailbox Store Size v IS Store Details Authentication Details workspace Provides information about the user authentication activities on Exchange Server 2013. This workspace provides the following views: v Authentication Requests v Authentication Details Note: This workspace displays data only when the CAS role is installed. Delivery Status Notification Activity workspace Provides information about the delivery status notifications (DSN) for messages that are sent to the Mailbox Transport Delivery service and the Mailbox Transport submission service on Exchange Server 2013. This workspace provides the following views: v Delivery DSN v Submission DSN Note: This workspace displays data only when the Mailbox Server role is installed. Mail Submission Activity workspace Provides information about the submission of messages from the Mailbox server to the Hub Transport server on Exchange Server 2013. This workspace provides the following views: v Mail Submission v Mail Submission Details Note: This workspace displays data only when the Mailbox Server role is installed. 12 Microsoft Exchange Server agent Reference
Mailbox Search Cache Details workspace Provides information about the cache access activities that occur during search operations on Exchange Server 2013. This workspace provides the following views: v Mailbox Search Cache Statistics v Mailbox Search Cache Details Note: This workspace displays data only when the Mailbox Server Role is installed. Email Statistics workspace Provides information about email messages tracking, such as message statistics and message delivery failures. This workspace provides the following views: v Email Statistics v NDR Recipients (Top 5) v NDR Recipients Details Email Statistics Historical workspace Provides information about historical email data, such as emails received, emails sent, and the amount of data transfer though emails. This workspace provides the following views: v Email Activity v Bytes Sent and Received Activity Chapter 1. Workspaces reference 13
14 Microsoft Exchange Server agent Reference
Chapter 2. Attributes reference Attributes are the application properties that are being measured and reported by the IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Exchange Server Agent. About attributes Attributes are organized into attribute groups. Attributes in an attribute group relate to a single object such as an application, or to a single kind of data such as status information. Attributes in a group can be used in queries, query-based views, situations, policy workflows, take action definitions, and launch application definitions. Chart or table views and situations are two examples of how attributes in a group can be used: v Chart or table views Attributes are displayed in chart and table views. The chart and table views use queries to specify which attribute values to request from a monitoring agent. You use the Properties editor to apply filters and set styles to define the content and appearance of a view based on an existing query. v Situations You use attributes to create situations that monitor the state of your operating system, database, or application. A situation describes a condition you want to test. When you start a situation, the values you assign to the situation attributes are compared with the values collected by the Microsoft Exchange Server agent and registers an event if the condition is met. You are alerted to events by indicator icons that are displayed in the Navigator. Additional information about attributes For more information about using attributes and attribute groups, see the Tivoli Enterprise Portal User's Guide. For a list of the attributes groups, a list of the attributes in each attribute group, and descriptions of the attributes for this monitoring agent, see the Attributes in each attribute group on page 20 topic in this chapter. Attribute groups and Exchange Server roles Attribute values are displayed on the Tivoli Enterprise Portal only when the Exchange Server roles are installed. Each attribute group requires specific Exchange Server roles. Table 2 contains the version-wise list of Exchange Server roles that are required for each attribute group. If the required role is not configured, no data, or -1 ("Undefined"), is returned. Note: Exchange Server 2013 contains two roles; Mailbox Server role and Client Access Server role. The Edge Transport role is not available in Exchange Server 2013. When you install the Mailbox Server role, the Hub Transport role and the Unified Messaging role are automatically installed. Table 2. Attribute groups and Exchange Server roles Attribute group Exchange 2007 Server role Exchange 2010 Server role Exchange 2013 Server role Forefront Exchange On Demand Scanner Forefront Exchange Realtime Scanner Client Access Server role Client Access Server role Not applicable Mailbox Server role Mailbox Server role Not applicable Copyright IBM Corp. 2007, 2014 15
Table 2. Attribute groups and Exchange Server roles (continued) Attribute group Exchange 2007 Server role Exchange 2010 Server role Exchange 2013 Server role Forefront Exchange Scheduled Scanner Mailbox Server role Mailbox Server role Not applicable Forefront Exchange Transport Scanner Mailbox Server Cluster State Microsoft Forefront Server Security Scan MS Exchange Active Sync MS Exchange ADAccess Caches MS Exchange ADAccess Domain Controllers MS Exchange ADAccess Processes MS Exchange Address Book MS Exchange Assistants MS Exchange Assistants Per Database MS Exchange Attachment Filtering MS Exchange Availability Service MS Exchange Autodiscover Service MS Exchange Calendar Attendant MS Exchange Connection Filtering Agent MS Exchange Content Filter Agent MS Exchange Control Panel (RBAC) MS Exchange Database Availability Group Hub Transport role and Edge Transport role Hub Transport role Edge Transport role Not applicable Mailbox Server role Not applicable Not applicable Edge Transport role and Hub Transport role Not applicable Not applicable Client Access Server role Client Access Server role Mailbox Server role Client Access Server role, Edge Transport role, or Mailbox Server role, or Unified Messaging role, or Hub Transport role Client Access Server role, Edge Transport role, or Mailbox Server role, or Unified Messaging role, or Hub Transport role Mailbox Server role and Client Access Server role Mailbox Server role Mailbox Server role Mailbox Server role and Client Access Server role Client Access Server role, Edge Transport role, or Mailbox Server role, or Unified Messaging role, or Hub Transport role Client Access Server role, Edge Transport role, or Mailbox Server role, or Unified Messaging role, or Hub Transport role Mailbox Server role and Client Access Server role Not applicable Client Access Server role Mailbox Server role Mailbox Server role Mailbox Server role Mailbox Server role Not applicable Mailbox Server role Mailbox Server role Edge Transport role Edge Transport role Not applicable Client Access Server role Client Access Server role Mailbox Server role Client Access Server role Client Access Server role Client Access Server role Mailbox Server role Mailbox Server role Mailbox Server role Edge Transport role or Hub Transport role Edge Transport role or Hub Transport role Not applicable Edge Transport role or Hub Transport role Edge Transport role or Hub Transport role Mailbox Server role, Unified Messaging role, Client Access Server role, Hub Transport role Mailbox Server role Mailbox Server role Mailbox Server role Not applicable Mailbox Server role Mailbox Server role 16 Microsoft Exchange Server agent Reference
Table 2. Attribute groups and Exchange Server roles (continued) Attribute group Exchange 2007 Server role Exchange 2010 Server role Exchange 2013 Server role MS Exchange DB Edge Transport role, Hub Transport role, or Mailbox Server role Edge Transport role, Hub Transport role, or Mailbox Server role Mailbox Server role MS Exchange DB Instance MS Exchange Event Details MS Exchange Extensibility Agents MS Exchange FDS OAB Edge Transport role, Hub Transport role, or Mailbox Server role Edge Transport role, Hub Transport role, Client Access Server role, Mailbox Server role, or Unified Messaging role Edge Transport role or Hub Transport role Edge Transport role, Hub Transport role, or Mailbox Server role Edge Transport role, Hub Transport role, Client Access Server role, Mailbox Server role, or Unified Messaging role Edge Transport role or Hub Transport role Mailbox Server role Mailbox Server role and Client Access Server role Mailbox Server role and Client Access Server role Client Access Server role Client Access Server role Not applicable MS Exchange IS Mailbox Server role Mailbox Server role Not applicable MS Exchange IS Client Mailbox Server role Mailbox Server role Mailbox Server role MS Exchange IS Mailbox Server role Mailbox Server role Not applicable Private MS Exchange IS Public Mailbox Server role Mailbox Server role Not applicable MS Exchange IS Public Mailbox Server role Mailbox Server role Not applicable Replication MS Exchange Mail Mailbox Server role Mailbox Server role Not applicable Submission MS Exchange Mailbox Not applicable Mailbox Server role Mailbox Server role Replication Service MS Exchange Mailbox Replication Service per Mdb Not applicable Mailbox Server role Mailbox Server role MS Exchange Mailbox Mailbox Server role Mailbox Server role Mailbox Server role Detail MS Exchange Managed Mailbox Server role Mailbox Server role Mailbox Server role Folder Assistant MS Exchange NLB Client Access Server role Client Access Server role Client Access Server role Status MS Exchange OWA Client Access Server role Client Access Server role Mailbox Server role MS Exchange Protocol Analysis Agent MS Exchange Public Folder Detail MS Exchange Recipient Cache MS Exchange Recipient Filter MS Exchange Replication MS Exchange Replica Seeder Edge Transport role or Hub Transport role Edge Transport role or Hub Transport role Mailbox Server role Mailbox Server role Mailbox Server role Mailbox Server role Hub Transport role Hub Transport role Mailbox Server role Edge Transport role or Hub Transport role Edge Transport role or Hub Transport role Mailbox Server role Mailbox Server role Mailbox Server role Mailbox Server role Mailbox Server role Mailbox Server role Mailbox Server role Chapter 2. Attributes reference 17