User's Guide: Beta 1 Draft

Transcription

1 IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent vnext User's Guide: Beta 1 Draft SC

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3 IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent vnext User's Guide: Beta 1 Draft SC

4 Note Before using this information and the product it supports, read the information in Notices on page 435. This edition applies to vnext of IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent (product number 5724-U18) and to all subsequent releases and modifications until otherwise indicated in new editions. Copyright IBM Corporation 2011, US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

5 Contents Tables vii Chapter 1. Overview of the agent IBM Tivoli Monitoring Functions of the monitoring agent New in this release Components of the IBM Tivoli Monitoring environment Agent Management Services User interface options Data sources Chapter 2. Agent installation and configuration Requirements Language pack installation Installing language packs on Windows systems 15 Installing language packs on UNIX or Linux systems Silent installation of language packs on Windows, UNIX, or Linux systems Prerequisites checking Running as a non-administrator user Chapter 3. Workspaces reference Predefined workspaces Workspace descriptions Microsoft Lync Server Navigator item Archiving Navigator item Audio Video Conferencing Server Navigator item 24 Availability Navigator item CDR Navigator item CWA Navigator item Event Log Navigator item IM Server Navigator item Lync Web App Navigator item QoE Monitoring Server Navigator item SIP Navigator item User Services Navigator item Web Conferencing Server Navigator item Cross-linked workspaces Chapter 4. Attributes reference Attribute groups for the monitoring agent Attributes in each attribute group Address Book File Download attribute group.. 48 Address Book Web Query attribute group Archiving Service DB Operations attribute group 58 Archiving Service Read attribute group Archiving Service Write attribute group Audio Video CCCP Processing attribute group 64 Audio Video MCU State and Performance attribute group Audio Video Operations attribute group Autodiscover attribute group Availability attribute group CDR Service DB Operations attribute group.. 80 CDR Service Read attribute group CDR Service Write attribute group CWA Authentication attribute group CWA Directory Search attribute group CWA Security attribute group CWA User Sessions attribute group Event Log attribute group IM CCCP Processing attribute group IM Conferencing attribute group IM MCU State and Performance attribute group 115 Instant Messaging attribute group Lync Media Quality attribute group Lync Server Roles attribute group Lync Web Relay attribute group Media Planning attribute group MSMQ Operations attribute group OCS2k7 Roles attribute group OCS2k7R2 Roles attribute group Performance Object Status attribute group QMS Agent attribute group QMS Media Quality Audio Video MCU attribute group QMS Media Quality Locations attribute group 148 Server attribute group SIP Networking attribute group SIP Peers attribute group SIP Protocols attribute group SIPEPS Transactions attribute group Throttling and Authentication attribute group 163 User Services Conference Control attribute group User Services Conference Control Notification attribute group User Services DBStore attribute group User Services Endpoint Cache attribute group 184 User Services HTTPS Transport attribute group 186 User Services MCU Allocation Latency attribute group User Services Pool Conference Statistics attribute group Web CCCP Processing attribute group Web Conferencing attribute group Web MCU State and Performance attribute group X INTERNAL Address Book File Download Lync attribute group X INTERNAL Address Book File Download Lync13 attribute group X INTERNAL Address Book Web Query lync attribute group X INTERNAL Address Book Web Query lync13 attribute group Copyright IBM Corp. 2011, 2013 iii

6 X INTERNAL Archiving Service DB Operations LYNC attribute group X INTERNAL Archiving Service DB Operations OCS attribute group X INTERNAL Archiving Service Read LYNC attribute group X INTERNAL Archiving Service Read OCS attribute group X INTERNAL Archiving Service Write LYNC attribute group X INTERNAL Archiving Service Write OCS attribute group X INTERNAL Audio Video CCCP Processing Lync attribute group X INTERNAL Audio Video CCCP Processing Lync13 attribute group X INTERNAL Audio Video CCCP Processing OCS attribute group X INTERNAL Audio Video MCU State and Performance LYNC attribute group X INTERNAL Audio Video MCU State and Performance LYNC13 attribute group X INTERNAL Audio Video MCU State and Performance OCS attribute group X INTERNAL Audio Video Operations LYNC attribute group X INTERNAL Audio Video Operations LYNC13 attribute group X INTERNAL Audio Video Operations OCS attribute group X INTERNAL CDR Service DB Operations LYNC attribute group X INTERNAL CDR Service DB Operations OCS attribute group X INTERNAL CDR Service Read LYNC attribute group X INTERNAL CDR Service Read OCS attribute group X INTERNAL CDR Service Write LYNC attribute group X INTERNAL CDR Service Write OCS attribute group X INTERNAL IM CCCP Processing LYNC attribute group X INTERNAL IM CCCP Processing LYNC13 attribute group X INTERNAL IM CCCP Processing OCS attribute group X INTERNAL IM Conferencing LYNC attribute group X INTERNAL IM Conferencing LYNC13 attribute group X INTERNAL IM Conferencing OCS attribute group X INTERNAL IM MCU State and Performance LYNC attribute group X INTERNAL IM MCU State and Performance LYNC13 attribute group X INTERNAL IM MCU State and Performance OCS attribute group X INTERNAL Instant Messaging LYNC attribute group X INTERNAL Instant Messaging LYNC13 attribute group X INTERNAL Instant Messaging OCS attribute group X INTERNAL Lync Media Quality attribute group X INTERNAL Lync Media Quality13 attribute group X INTERNAL Lync Web Relay attribute group 223 X INTERNAL Lync Web Relay13 attribute group 223 X INTERNAL Media Planning Lync attribute group X INTERNAL Media Planning Lync13 attribute group X INTERNAL Media Planning OCS attribute group X INTERNAL MSMQ Operations Lync attribute group X INTERNAL MSMQ Operations Lync13 attribute group X INTERNAL MSMQ Operations OCS attribute group X INTERNAL QMS Agent Lync attribute group 227 X INTERNAL QMS Agent OCS attribute group 227 X INTERNAL SIP Networking LYNC attribute group X INTERNAL SIP Networking LYNC13 attribute group X INTERNAL SIP Networking OCS attribute group X INTERNAL SIP Peers LYNC attribute group 229 X INTERNAL SIP Peers LYNC13 attribute group 230 X INTERNAL SIP Peers OCS attribute group 230 X INTERNAL SIP Protocols LYNC attribute group X INTERNAL SIP Protocols LYNC13 attribute group X INTERNAL SIP Protocols OCS attribute group 232 X INTERNAL SIPEPS Transactions LYNC attribute group X INTERNAL SIPEPS Transactions LYNC13 attribute group X INTERNAL SIPEPS Transactions OCS attribute group X INTERNAL Throttling and Authentication Lync attribute group X INTERNAL Throttling and Authentication Lync13 attribute group X INTERNAL USRV Conference Control LYNC attribute group X INTERNAL USRV Conference Control LYNC13 attribute group X INTERNAL USRV Conference Control Notification LYNC attribute group X INTERNAL USRV Conference Control Notification LYNC13 attribute group X INTERNAL USRV Conference Control Notification OCS attribute group iv Microsoft Lync Server agent: User's Guide

7 X INTERNAL USRV Conference Control OCS attribute group X INTERNAL USRV DBStore LYNC attribute group X INTERNAL USRV DBStore LYNC13 attribute group X INTERNAL USRV DBStore OCS attribute group X INTERNAL USRV EndpointCache LYNC attribute group X INTERNAL USRV EndpointCache LYNC13 attribute group X INTERNAL USRV EndpointCache OCS attribute group X INTERNAL USRV HTTPS Transport LYNC attribute group X INTERNAL USRV HTTPS Transport LYNC13 attribute group X INTERNAL USRV HTTPS Transport OCS attribute group X INTERNAL USRV MCU Allocation Latency LYNC attribute group X INTERNAL USRV MCU Allocation Latency LYNC13 attribute group X INTERNAL USRV MCU Allocation Latency OCS attribute group X INTERNAL USRV Pool Conference Statistics LYNC attribute group X INTERNAL USRV Pool Conference Statistics LYNC13 attribute group X INTERNAL USRV Pool Conference Statistics OCS attribute group X INTERNAL WEB CCCP Processing LYNC attribute group X INTERNAL WEB CCCP Processing LYNC13 attribute group X INTERNAL WEB CCCP Processing OCS attribute group X INTERNAL WEB Conferencing LYNC attribute group X INTERNAL WEB Conferencing LYNC13 attribute group X INTERNAL WEB Conferencing OCS attribute group X INTERNAL WEB MCU State and Performance LYNC attribute group X INTERNAL WEB MCU State and Performance LYNC13 attribute group X INTERNAL WEB MCU State and Performance OCS attribute group Disk capacity planning for historical data Chapter 5. Situations reference Predefined situations Situation descriptions Microsoft Lync Server Navigator item Archiving Navigator item Audio Video Conferencing Server Navigator item Availability Navigator item CDR Navigator item CWA Navigator item Event Log Navigator item IM Server Navigator item Lync Web App Navigator item QoE Monitoring Server Navigator item SIP Navigator item User Services Navigator item Web Conferencing Server Navigator item Chapter 6. Take Action commands reference Predefined Take Action commands Take Action command descriptions Start Access Edge Service action Start Application Host Service action Start Application Sharing Service action Start Archiving Service action Start Audio Test Service action Start Audio Video Authentication Service action 283 Start Audio Video Conferencing Service action 284 Start Audio Video Edge Service action Start Bandwidth Policy Service (Authentication) action Start Bandwidth Policy Service (Core) action 286 Start Call Detail Recording Service action Start Call Park Service action Start Centralized Logging Service Agent action 288 Start Conferencing Announcement Service action Start Conferencing Attendant Service action Start File Transfer Agent Service action Start Front End Service action Start IM Conferencing Service action Start Lync Response Group Service action Start Master Replicator Service action Start Mediation Service action Start Monitoring Agent Service action Start OCS Response Group Service action Start Outside Voice Control Service action Start QoE Monitoring Service action Start Replica Replicator Service action Start Telephony Conferencing Service action Start Web Conferencing Compatibility Service action Start Web Conferencing Edge Service action Start Web Conferencing Service action Start XMPP Translating Gateway Service action 303 Stop Access Edge Service action Stop Application Host Service action Stop Application Sharing Service action Stop Archiving Service action Stop Audio Test Service action Stop Audio Video Authentication Service action 308 Stop Audio Video Conferencing Service action 308 Stop Audio Video Edge Service action Stop Bandwidth Policy Service (Authentication) action Stop Bandwidth Policy Service (Core) action Stop Call Detail Recording Service action Stop Call Park Service action Stop Centralized Logging Service Agent action 313 Contents v

8 Stop Conferencing Announcement Service action 314 Stop Conferencing Attendant Service action Stop File Transfer Agent Service action Stop Front End Service action Stop IM Conferencing Service action Stop Lync Response Group Service action Stop Master Replicator Service action Stop Mediation Service action Stop Monitoring Agent Service action Stop OCS Response Group Service action Stop Outside Voice Control Service action Stop QoE Monitoring Service action Stop Replica Replicator Service action Stop Telephony Conferencing Service action Stop Web Conferencing Compatibility Service action Stop Web Conferencing Edge Service action Stop Web Conferencing Service action Stop XMPP Translating Gateway Service action 328 Chapter 7. Policies reference Predefined policies Chapter 8. Tivoli Common Reporting for the monitoring agent Cognos-based report packages Prerequisites Importing Cognos report packages Cognos data models and reports Chapter 9. Troubleshooting Trace logging Overview of log file management Principal trace log files Examples: Using trace logs RAS trace parameters Dynamic modification of trace settings Setting trace parameters for the Tivoli Enterprise Console server Problems and workarounds Installation and configuration troubleshooting 354 Remote deployment troubleshooting Agent troubleshooting Workspace troubleshooting Situation troubleshooting Take Action commands troubleshooting Support information Informational, warning, and error messages overview Message format Agent messages Tivoli Common Reporting troubleshooting Appendix A. Event mapping Appendix B. Documentation library 431 Prerequisite publications Related publications Other sources of documentation Notices Trademarks Index vi Microsoft Lync Server agent: User's Guide

9 Tables 1. Mechanisms used to gather attributes Cross-linked workspaces within the Lync Server agent Cross-linked workspaces to the Microsoft IIS agent Capacity planning for historical data logged by the Microsoft Lync Server agent IM CCCP Processing Statistics report MCU Allocation Latency Statistics report SIP Protocols Statistics report Top Services by Memory Utilization report Instant Messaging (IM) Conferencing Statistics report Information to gather before contacting IBM Software Support Trace log files for troubleshooting agents Problems and solutions for installation and configuration General problems and solutions for uninstallation Remote deployment problems and solutions Agent problems and solutions Workspace problems and solutions Situation problems and solutions Take Action commands problems and solutions Tivoli Common Reporting for Microsoft Lync Server agent problems and solutions Copyright IBM Corp. 2011, 2013 vii

10 viii Microsoft Lync Server agent: User's Guide

11 Chapter 1. Overview of the agent The IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent provides you with the capability to monitor Microsoft Lync Server or Microsoft OCS. You can also use the agent to take basic actions with the Microsoft Lync Server or Microsoft OCS. IBM Tivoli Monitoring is the base software for the Microsoft Lync Server agent. The Microsoft Lync Server agent monitors the following functions: v Availability and resources v Performance v Error and event log v Historical data IBM Tivoli Monitoring IBM Tivoli Monitoring provides a way to monitor the availability and performance of all the systems in your enterprise from one or several designated workstations. It also provides useful historical data that you can use to track trends and to troubleshoot system problems. You can use IBM Tivoli Monitoring to achieve the following tasks: v Monitor for alerts on the systems that you are managing by using predefined situations or custom situations. v Establish your own performance thresholds. v Trace the causes leading to an alert. v Gather comprehensive data about system conditions. v Use policies to take actions, schedule work, and automate manual tasks. The Tivoli Enterprise Portal is the interface for IBM Tivoli Monitoring products. You can use the consolidated view of your environment as seen in the Tivoli Enterprise Portal to monitor and resolve performance issues throughout the enterprise. See the IBM Tivoli Monitoring publications listed in Prerequisite publications on page 431 for complete information about IBM Tivoli Monitoring and the Tivoli Enterprise Functions of the monitoring agent Availability monitoring Monitors the following Microsoft OCS 2007 services, indicating when down: v Office Communications Server Front-End Service v Office Communications Server IM Conferencing Service v Office Communications Server Telephony Conferencing Service v Office Communications Server Web Conferencing Service v Office Communications Server Audio/Video Conferencing Service v Office Communications Server Archiving and CDR Service v Office Communications Server Audio/Video Authentication Service v Office Communications Server Audio/Video Edge Service v Office Communications Server Web Conferencing Edge Service Monitors the following OCS 2007 R2 services, indicating when down: Copyright IBM Corp. 2011,

12 v Office Communications Server Application Host Service v Office Communications Server Application Sharing Service v Office Communications Server Audio/Video Conferencing Service v Office Communications Server Conferencing Announcement Service v Office Communications Server Conferencing Attendant Service v Office Communications Server Front-End Service v Office Communications Server IM Conferencing Service v Office Communications Server Monitoring Agent Service v Office Communications Server Outside Voice Control Service v Office Communications Server Response Group Service v Office Communications Server Telephony Conferencing Service v Office Communications Server Web Conferencing Service v Office Communications Server Call Detail Recording Service v Office Communications Server QoE Monitoring Service v Office Communications Server Archiving Service v Office Communications Server Audio/Video Authentication Service v Office Communications Server Audio/Video Edge Service v Office Communications Server Web Conferencing Edge Service Monitors the following Microsoft Lync Server 2010 services, indicating when down: v Lync Server Application Sharing Service v Lync Server Audio Test Service v Lync Server Audio/Video Conferencing Service v Lync Server Call Park Service v Lync Server Front-End Service v Lync Server IM Conferencing Service v Lync Server Mediation Service v Lync Server Replica Replicator Agent Service v Lync Server Response Group Service v Lync Server Web Conferencing Service v Lync Server Web Conferencing Compatibility Service v Lync Server Bandwidth Policy Service (Authentication) v Lync Server Bandwidth Policy Service (Core) v Lync Server File Transfer Agent Service v Lync Server Master Replicator Agent Service v Lync Server Audio/Video Authentication Service v Lync Server Audio/Video Edge Service v Lync Server Web Conferencing Edge Service Error and Event log Monitoring Monitors for the following event sources that affect the Microsoft OCS availability or performance: v OCS A/V Authentication Edge Server v OCS A/V Edge Server v OCS ACP MCU v OCS Address Book and Distribution List Expansion Web Service v OCS Address Book Server 2 Microsoft Lync Server agent: User's Guide

13 v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v OCS AppDomain Host Process OCS Application Error OCS Application Server OCS ApplicationSharing Conferencing Server OCS ApplicationSharing Conferencing Server OCS Applications Module OCS Archiving Agent OCS Archiving Server OCS Audio-Video Conferencing Server OCS Auto Update Server OCS Call Detail Recording OCS Certificate Manager OCS Client Version Filter OCS Common Library OCS Communicator Mobile Component Session Service OCS Communicator Web Access Authentication OCS Communicator Web Access MMC Snap-In OCS Communicator Web Access Policy OCS Communicator Web Access Session Service OCS Communicator Web Access User Search OCS Conferencing Announcement Service OCS Conferencing Attendant OCS Data MCU OCS DB Access Layer OCS Exchange Unified Messaging Routing OCS IM MCU OCS Inbound Routing OCS Intelligent IM Filter OCS LDM OCS MCU Factory OCS MCU Infrastructure OCS Mediation Server OCS Outbound Routing OCS Outside Voice Control OCS Password Expiry Check OCS Protocol Stack OCS QoE Monitoring Agent OCS QoE Monitoring Service OCS Response Group Service OCS Script-Only Applications OCS Server OCS Setup OCS Snap-in OCS Software Update Service OCS Translation Service Chapter 1. Overview of the agent 3

14 v OCS UserPin Service v OCS User Replicator v OCS User Services v OCS Web Conferencing Edge Server v OCS WMI Consumer v OCS WMI Event Provider v OCS WMI Provider v OCS Archiving and CDR Server v OCS Distribution List Expansion Web Service v OCS QoE Monitoring Server Monitors for the following event sources that affect the Microsoft Lync Server availability or performance: v LS A/V Authentication Edge Server v LS A/V Edge Server v LS ACP MCU v LS Address Book and Distribution List Expansion Web Service v LS Address Book Server v LS AppDomain Host Process v LS Application Error v LS Application Server v LS ApplicationSharing Conferencing Server v LS Applications Module v LS Archiving Agent v LS Archiving Server v LS Audio-Video Conferencing Server v LS Auto Update Server v LS Bandwidth Policy Service (Authentication) v LS Bandwidth Policy Service (Core) v LS Call Detail Recording v LS Call Park Service v LS Certificate Manager v LS Client Version Filter v LS Common Library v LS Conferencing Announcement Service v LS Conferencing Attendant v LS Configuration Provider v LS Data MCU v LS DB Access Layer v LS Dialin Web Service v LS Exchange Unified Messaging Routing v LS File Transfer Agent Service v LS IM MCU v LS Inbound Routing v LS Incoming Federation Service v LS Intelligent IM Filter 4 Microsoft Lync Server agent: User's Guide

15 v LS InterCluster Routing v LS Join Launcher Web Service v LS LDM v LS Location Information Service v LS Lync Web App v LS Master Replicator Agent Service v LS MCU Factory v LS MCU Infrastructure v LS Mediation Server v LS Meeting MCU v LS MGC ADMIN TOOL v LS MGC CLIENT v LS MGC COMMON v LS MGC COMPLIANCE v LS MGC CONFIG v LS MGC ENDPOINT v LS MGC LOADER v LS MGC LOOKUP v LS MGC SERVER v LS MGC SERVICE v LS MGC TRANSPORT v LS Outbound Routing v LS Outgoing Federation Service v LS Password Expiry Check v LS Protocol Stack v LS Provisioning Service v LS QoE Monitoring Agent v LS QoE Monitoring Service v LS Remote PowerShell v LS Replica Replicator Agent Service v LS Response Group Service v LS Routing Data Sync Agent v LS Script-Only Applications v LS Server v LS Software Update Service v LS Translation Service v LS UserPin Service v LS User Replicator v LS User Services v LS Web Components Server v LS Web Conferencing Edge Server v LS Audio/Video Authentication Server Performance Monitoring Gathers performance attributes in the following areas, providing situations where appropriate: v Instant Messaging Chapter 1. Overview of the agent 5

16 v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v IM Conferencing IM MCU State and Performance IM CCCP Processing Audio Video Operations Audio Video MCU State and Performance Audio Video CCCP Processing Web Conferencing Web MCU State and Performance Web CCCP Processing User Services Endpoint Cache User Services HTTPS Transport User Services Conference Control User Services Conference Control Notification User Services MCU Allocation Latency User Services Pool Conference Statistics User Services DBStore SIP Networking SIP Peers SIP Protocols SIPEPS Transactions Server QMS Agent QMS Media Quality Locations QMS Media Quality Audio Video MCU CDR Service DB Operations CDR Service Read CDR Service Write MSMQ Operations Archiving Service DB Operations Archiving Service Read Archiving Service Write CWA Directory Search CWA Authentication CWA Security CWA User Sessions Media Planning Media Private Lync Web Relay Address Book File Download Address Book Web Query Throttling and Authentication OCS2k7 Roles OCS2k7R2 Roles Lync Server Roles 6 Microsoft Lync Server agent: User's Guide

17 Actions Provides actions to start and stop the following Microsoft OCS and Microsoft Lync Server services: v IM Conferencing Service v Web Conferencing Service v Audio/Video Conferencing Service v Front-End Service v Application Sharing Service v OCS Application Host Service v OCS Conferencing Announcement Service v OCS Conferencing Attendant Service v OCS Monitoring Agent Service v OCS Outside Voice Control Service v OCS Response Group Service v OCS Telephony Conferencing Service v OCS Archiving Service v OCS Call Detail Recording Service v OCS QoE Monitoring Service v OCS Audio/Video Authentication Service v OCS Audio/Video Edge Service v OCS Web Conferencing Edge Service v OCS Access Edge Service v Lync Server Audio Test Service v Lync Server File Transfer Agent Service v Lync Server Master Replicator Agent Service v Lync Server Replica Replicator Agent Service v Lync Server Web Conferencing Compatibility Service v Lync Server Call Park Service v Lync Server Response Group Service v Lync Server Mediation Service v Lync Server Bandwidth Policy Service (Authentication) v Lync Server Bandwidth Policy Service (Core) v Lync Server Audio/Video Authentication Service v Lync Server Audio/Video Edge Service v Lync Server Web Conferencing Edge Service v Lync Server Access Edge Service Reporting Provides a history enablement file that enables the ability to generate reports for all attributes collected. New in this release For the Microsoft Lync Server agent, the following enhancements were made since version 6.3, including the fix packs: v New attribute groups: Autodiscover Chapter 1. Overview of the agent 7

18 v New or changed situations: KQL_ CentralizedLogging_SvcDown KQL_XMPPGateway_SvcDown v New Take Action or changed Take Action commands: Start Centralized Logging Service Agent Start XMPP Translating Gateway Service Stop Centralized Logging Service Agent Stop XMPP Translating Gateway Service v Updated the kql.baroc file to support Tivoli Enterprise Console event mapping changes Components of the IBM Tivoli Monitoring environment After you install and set up the Microsoft Lync Server agent, you have an environment that contains the client, server, and monitoring agent implementation for IBM Tivoli Monitoring. This IBM Tivoli Monitoring environment contains the following components: Tivoli Enterprise Portal client The portal has a user interface based on Java for viewing and monitoring your enterprise. Tivoli Enterprise Portal Server The portal server is placed between the client and the Tivoli Enterprise Monitoring Server and enables retrieval, manipulation, and analysis of data from the monitoring agents. The Tivoli Enterprise Portal Server is the central repository for all user data. Tivoli Enterprise Monitoring Server The monitoring server acts as a collection and control point for alerts received from the monitoring agents, and collects their performance and availability data. The Tivoli Enterprise Monitoring Server is also a repository for historical data. IBM Tivoli Enterprise Console The Tivoli Enterprise Console is an optional component that acts as a central collection point for events from a variety of sources, including events from other Tivoli software applications, Tivoli partner applications, custom applications, network management platforms, and relational database systems. You can view these events through the Tivoli Enterprise Portal (by using the event viewer), and you can forward events from IBM Tivoli Monitoring situations to the Tivoli Enterprise Console component. IBM Tivoli Netcool/OMNIbus Tivoli Netcool/OMNIbus is an optional component and an alternative to the Tivoli Enterprise Console. The Netcool/OMNIbus software is a service level management (SLM) system that delivers real-time, centralized monitoring of complex networks and IT domains. The Tivoli Netcool/OMNIbus components work together to collect and manage network event information. Tivoli Common Reporting Tivoli Common Reporting is a separately installable feature available to users of Tivoli software that provides a consistent approach to generating and customizing reports. Some individual products provide reports that are designed for use with Tivoli Common Reporting and have a consistent look and feel. Agent Management Services You can use IBM Tivoli Monitoring Agent Management Services to manage the Microsoft Lync Server agent. Agent Management Services is available for the following IBM Tivoli Monitoring OS agents: Windows, Linux, and UNIX. The services are designed to keep the Microsoft Lync Server agent available, and to 8 Microsoft Lync Server agent: User's Guide

19 provide information about the status of the product to the Tivoli Enterprise For more information about Agent Management Services, see "Agent Management Services" in the IBM Tivoli Monitoring Administrator's Guide. IBM Tivoli Monitoring V6.2.2, Fix Pack 2 or later provides support for Agent Management Services. User interface options Installation of the base IBM Tivoli Monitoring software and other integrated applications provides various interfaces that you can use to work with your resources and data. The following interfaces are available: Tivoli Enterprise Portal user interface You can run the Tivoli Enterprise Portal as a desktop application or a browser application. The client interface is a graphical user interface (GUI) based on Java on a Windows or Linux workstation. The browser application is automatically installed with the Tivoli Enterprise Portal Server. The desktop application is installed by using the Tivoli Monitoring installation media or with a Java Web Start application. To start the Tivoli Enterprise Portal browser client in your Internet browser, enter the URL for a specific Tivoli Enterprise Portal browser client installed on your Web server. Command-line interface You can use Tivoli Monitoring commands to manage the Tivoli Monitoring components and their configuration. You can also run commands at the Tivoli Enterprise Console event server or the Tivoli Netcool/OMNIbus ObjectServer to configure event synchronization for enterprise situations. Manage Tivoli Enterprise Monitoring Services window You can use the window for the Manage Tivoli Enterprise Monitoring Services utility to configure the agent and start Tivoli services not designated to start automatically. IBM Tivoli Netcool/OMNIbus event list You can use the Netcool/OMNIbus event list to monitor and manage events. An event is created when the Netcool/OMNIbus ObjectServer receives an event, alert, message, or data item. Each event is made up of columns (or fields) of information that are displayed in a row in the ObjectServer alerts.status table. The Tivoli Netcool/OMNIbus web GUI is also a web-based application that processes network events from one or more data sources and presents the event data in various graphical formats. IBM Tivoli Enterprise Console You can use the Tivoli Enterprise Console to help ensure the optimal availability of an IT service for an organization. The Tivoli Enterprise Console is an event management application that integrates system, network, database, and application management. If you do not already use Tivoli Enterprise Console and need an event management component, you can choose to use Tivoli Netcool/OMNIbus. IBM Tivoli Common Reporting Use the Tivoli Common Reporting web user interface for specifying report parameters and other report properties, generating formatted reports, scheduling reports, and viewing reports. This user interface is based on the Tivoli Integrated IBM Tivoli Application Dependency Discovery Manager The Discovery Management Console is the TADDM client user interface for managing discoveries. IBM Tivoli Business Service Manager The Tivoli Business Service Manager console provides a graphical user interface that you can use to logically link services and business requirements within the service model. The service model provides an operator with a second-by-second view of how an enterprise is performing at any moment in time or how the enterprise performed over a time period. Chapter 1. Overview of the agent 9

20 Data sources Monitoring agents collect data from specific data sources. The Microsoft Lync Server agent collects data from the following sources: Perfmon Use the Windows Performance Monitor, or Perfmon, to view various system and application performance metrics for collection and use by management applications. You typically view system metrics on a Windows system through the 'perfmon' application. Availability Use the agent to monitor availability of the application and related components in the following ways: v Monitor the status of the processes. v Monitor the Windows services used by the application. Scripts The agent uses application-specific commands and interfaces to gather metrics. Windows Event Log The agent collects Windows Event Log entries related to the monitored resource and forwards them to IBM Tivoli Monitoring. Table 1. Mechanisms used to gather attributes Attribute group Availability Performance Object Status Event Log Instant Messaging IM Conferencing IM MCU State and Performance IM CCCP Processing Audio Video Operations Audio Video MCU State and Performance Audio Video CCCP Processing Web Conferencing Web MCU State and Performance Web CCCP Processing User Services Endpoint Cache User Services HTTPS Transport User Services Conference Control User Services Conference Control Notification User Services MCU Allocation Latency User Services Pool Conference Statistics User Services DBStore SIP Networking SIP Peers SIP Protocols Collection source Operating System Agent NT Event Log Filter Filter Filter Filter Filter Filter Filter Filter Filter Filter Filter Filter Filter Filter Filter Filter Filter Filter Filter Filter 10 Microsoft Lync Server agent: User's Guide

21 Table 1. Mechanisms used to gather attributes (continued) Attribute group Collection source SIPEPS Transactions Filter MSMQ Operations Filter Archiving Service DB Operations Filter Archiving Service Read Filter Archiving Service Write Filter CDR Service DB Operations Filter CDR Service Read Filter CDR Service Write Filter X INTERNAL Archiving Service DB Operations OCS Perfmon X INTERNAL Archiving Service DB Operations Lync Perfmon X INTERNAL Archiving Service Read OCS Perfmon X INTERNAL Archiving Service Read Lync Perfmon X INTERNAL Archiving Service Write OCS Perfmon X INTERNAL Archiving Service Write Lync Perfmon X INTERNAL CDR Service DB Operations OCS Perfmon X INTERNAL CDR Service DB Operations Lync Perfmon X INTERNAL CDR Service Read OCS Perfmon X INTERNAL CDR Service Read Lync Perfmon X INTERNAL CDR Service Write OCS Perfmon X INTERNAL CDR Service Write Lync Perfmon X INTERNAL MSMQ Operations OCS Perfmon X INTERNAL MSMQ Operations Lync Perfmon Server Script X INTERNAL Instant Messaging OCS Perfmon X INTERNAL Instant Messaging Lync Perfmon X INTERNAL IM Conferencing OCS Perfmon X INTERNAL IM Conferencing Lync Perfmon X INTERNAL IM MCU State and Performance OCS Perfmon X INTERNAL IM MCU State and Performance Lync Perfmon X INTERNAL IM CCCP Processing OCS Perfmon X INTERNAL IM CCCP Processing Lync Perfmon X INTERNAL Audio Video Operations OCS Perfmon X INTERNAL Audio Video Operations Lync Perfmon X INTERNAL Audio Video MCU State and Performance Perfmon OCS X INTERNAL Audio Video MCU State and Performance Perfmon Lync X INTERNAL Audio Video CCCP Processing OCS Perfmon X INTERNAL Audio Video CCCP Processing Lync Perfmon X INTERNAL Web Conferencing OCS Perfmon Chapter 1. Overview of the agent 11

22 Table 1. Mechanisms used to gather attributes (continued) Attribute group Collection source X INTERNAL Web Conferencing Lync Perfmon X INTERNAL Web MCU State and Performance OCS Perfmon X INTERNAL Web MCU State and Performance Lync Perfmon X INTERNAL Web CCCP Processing OCS Perfmon X INTERNAL Web CCCP Processing Lync Perfmon X INTERNAL USRV Endpoint Cache OCS Perfmon X INTERNAL USRV Endpoint Cache Lync Perfmon X INTERNAL USRV HTTPS Transport OCS Perfmon X INTERNAL USRV HTTPS Transport Lync Perfmon X INTERNAL USRV Conference Control OCS Perfmon X INTERNAL USRV Conference Control Lync Perfmon X INTERNAL USRV Conference Control Notification Perfmon OCS X INTERNAL USRV Conference Control Notification Perfmon Lync X INTERNAL USRV MCU Allocation Latency OCS Perfmon X INTERNAL USRV MCU Allocation Latency Lync Perfmon X INTERNAL USRV Pool Conference Statistics OCS Perfmon X INTERNAL USRV Pool Conference Statistics Lync Perfmon X INTERNAL USRV DBStore OCS Perfmon X INTERNAL USRV DBStore Lync Perfmon X INTERNAL SIP Networking OCS Perfmon X INTERNAL SIP Networking Lync Perfmon X INTERNAL SIP Peers OCS Perfmon X INTERNAL SIP Peers Lync Perfmon X INTERNAL SIP Protocols OCS Perfmon X INTERNAL SIP Protocols Lync Perfmon X INTERNAL SIPEPS Transactions OCS Perfmon X INTERNAL SIPEPS Transactions Lync Perfmon X INTERNAL Media Planning OCS Perfmon X INTERNAL Media Planning Lync Perfmon CWA Security Perfmon CWA Directory Search Perfmon CWA Authentication Module Perfmon CWA User Session Service Perfmon Address Book Web Query Perfmon Address Book File Download Perfmon Lync Web Relay Perfmon Throttling and Authentication Perfmon Media Planning Filter 12 Microsoft Lync Server agent: User's Guide

23 Table 1. Mechanisms used to gather attributes (continued) Attribute group Collection source Lync Media Quality Perfmon QMS Agent Filter QMS Media Quality Locations Perfmon X INTERNAL QMS Agent OCS Perfmon X INTERNAL QMS Agent Lync Perfmon OCS 2k7 Roles Script OCS 2k7 R2 Roles Script Lync Server Roles Script Autodiscover Perfmon Chapter 1. Overview of the agent 13

24 14 Microsoft Lync Server agent: User's Guide

25 Chapter 2. Agent installation and configuration Agent installation and configuration requires the use of the IBM Tivoli Monitoring Installation and Setup Guide and agent-specific installation and configuration information. To install and configure the Microsoft Lync Server agent, use the Installing monitoring agents procedures in the IBM Tivoli Monitoring Installation and Setup Guide. If you are installing silently by using a response file, see Performing a silent installation of IBM Tivoli Monitoring in the IBM Tivoli Monitoring Installation and Setup Guide. With the self-describing agent capability, new or updated IBM Tivoli Monitoring agents using IBM Tivoli Monitoring V6.2.3 or later can become operational after installation without having to perform additional product support installation steps. To take advantage of this capability, see Enabling self-describing agent capability at the hub monitoring server in the IBM Tivoli Monitoring Installation and Setup Guide. Also, see Self-describing monitoring agents in the IBM Tivoli Monitoring Administrator's Guide. Requirements Before installing and configuring the agent, make sure your environment meets the requirements for the IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent. For information about requirements, see the Prerequisites topic for the agent in the ( publib.boulder.ibm.com/infocenter/ tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3/ welcome_msapps63.html). Language pack installation The steps for installing language packs depend on which operating system and mode of installation you are using. To install a language pack for the agent support files on the Tivoli Enterprise Monitoring Server, the Tivoli Enterprise Monitoring Agent, and the Tivoli Enterprise Portal Server, make sure that you installed the product in the English language. Then use the steps for the operating system or mode of installation you are using: v Installing language packs on Windows systems v Installing language packs on UNIX or Linux systems on page 16 v Silent installation of language packs on Windows, UNIX, or Linux systems on page 16 Installing language packs on Windows systems You can install the language packs on a Windows system. Before you begin First, make sure that you installed the product in the English language. Procedure 1. On the language pack CD, double-click the lpinstaller.bat file to start the installation program. 2. Select the language of the installer and click OK. 3. In the Introduction panel, click Next Copyright IBM Corp. 2011,

26 4. Click Add/Update and click Next. 5. Select the folder where the National Language Support package (NLSPackage) files are located. Typically, the NLSPackage files are located in the nlspackage folder where the installer executable file is located. 6. Select the language support for the agent of your choice and click Next. To make multiple selections, press Ctrl and select the language that you want. 7. Select the languages that you want to install and click Next. 8. Examine the installation summary page and click Next to begin installation. 9. After installation completes, click Finish to exit the installer. 10. Restart the Tivoli Enterprise Portal, Tivoli Enterprise Portal Server, and Eclipse Help Server if any of these components are installed. Installing language packs on UNIX or Linux systems You can install the language packs on a UNIX or Linux system. Before you begin First, make sure that you installed the product in the English language. Procedure 1. Enter the mkdir command to create a temporary directory on the computer, for example, mkdir dir_name. Make sure that the full path of the directory does not contain any spaces. 2. Mount the language pack CD to the temporary directory that you created. 3. Enter the following command to start the installation program: cd dir_name lpinstaller.sh -c install_dir where install_dir is where you installed IBM Tivoli Monitoring. Typically, the directory name is /opt/ibm/itm for UNIX and Linux systems. 4. Select the language of the installer and click OK. 5. In the Introduction panel, click Next. 6. Click Add/Update and click Next. 7. Select the folder where the National Language Support package (NLSPackage) files are located. Typically, the NLSPackage files are located in the nlspackage folder where the installer executable file is located. 8. Select the language support for the agent of your choice and click Next. To make multiple selections, press Ctrl and select the language that you want. 9. Select the languages that you want to install and click Next. 10. Examine the installation summary page and click Next to begin installation. 11. After installation completes, click Finish to exit the installer. 12. Restart the Tivoli Enterprise Portal, Tivoli Enterprise Portal Server, and Eclipse Help Server if any of these components are installed. Silent installation of language packs on Windows, UNIX, or Linux systems You can use the silent-mode installation method to install the language packs. In silent mode, the installation process obtains the installation settings from a predefined response file. It does not prompt you for any information. Before you begin First, make sure that you installed the product in the English language. 16 Microsoft Lync Server agent: User's Guide

27 Procedure 1. Copy and paste the ITM_Agent_LP_silent.rsp response file template as shown in Response file example. 2. Change the following parameter settings: NLS_PACKAGE_FOLDER Folder where the National Language Support package (NLSPackage) files are located. Typically, the NLSPackage files are located in the nlspackage folder, for example: NLS_PACKAGE_FOLDER = //tmp//lp//nlspackage. PROD_SELECTION_PKG Name of the language pack to install. Several product components can be included in one language package. You might want to install only some of the available components in a language pack. BASE_AGENT_FOUND_PKG_LIST Agent for which you are installing language support. This value is usually the same as PROD_SELECTION_PKG. LANG_SELECTION_LIST Language you want to install. 3. Enter the command to install the language pack with a response file (silent installation): v For Windows systems: lpinstaller.bat -f path_to_response_file v For UNIX or Linux systems: lpinstaller.sh -c candle_home -f path_to_response_file where candle_home is the IBM Tivoli Monitoring base directory. Response file example # IBM Tivoli Monitoring Agent Language Pack Silent Installation Operation # #This is a sample response file for silent installation mode for the IBM Tivoli #Monitoring Common Language Pack Installer. #. #This file uses the IBM Tivoli Monitoring Common Agent Language Pack with the #install package as an example. #Note: #This response file is for the INSTALLATION of language packs only. #This file does not support UNINSTALLATION of language packs in silent mode. # # #To successfully complete a silent installation of the the example of Common Agent #localization pack, complete the following steps: # #1.Copy ITM_Agent_LP_silent.rsp to the directory where lpinstaller.bat or #lpinstaller.sh is located (IBM Tivoli Monitoring Agent Language Pack build #location). # #2.Modify the response file so that it is customized correctly and completely for #your site. # Complete all steps listed below in the response file. # #3.After customizing the response file, invoke the silent installation using the #following command: #For Windows: # lpinstaller.bat -f <path_to_response_file> #For UNIX and Linux: # lpinstaller.sh -c <candle_home> -f <path_to_response_file> #Note:<candle_home> is the IBM Tivoli Monitoring base directory. # Chapter 2. Agent installation and configuration 17

28 # #Force silent install mode. # INSTALLER_UI=silent # #Run add and update actions. # CHOSEN_INSTALL_SET=ADDUPD_SET # #NLS Package Folder, where the NLS Packages exist. #For Windows: # Use the backslash-backslash(\\) as a file separator (for example, #C:\\zosgmv\\LCD \\nlspackage). #For UNIX and Linux: # Use the slash-slash (//) as a file separator (for example, #//installtivoli//lpsilenttest//nlspackage). # #NLS_PACKAGE_FOLDER=C:\\zosgmv\\LCD \\nlspackage NLS_PACKAGE_FOLDER=//tmp//LP//nlspackage # #List the packages to process; both variables are required. #Each variable requires that full paths are specified. #Separate multiple entries with a semicolon (;). #For Windows: # Use the backslash-backslash(\\) as a file separator. #For Unix and Linux: # Use the slash-slash (//) as a file separator. # #PROD_SELECTION_PKG=C:\\zosgmv\\LCD \\nlspackage\\KIP_NLS.nlspkg #BASE_AGENT_FOUND_PKG_LIST=C:\\zosgmv\\LCD \\nlspackage\\KIP_NLS.nlspkg PROD_SELECTION_PKG=//tmp//LP//nlspackage//kex_nls.nlspkg;//tmp//LP//nlspackage// koq_nls.nlspkg BASE_AGENT_FOUND_PKG_LIST=//tmp//LP//nlspackage//kex_nls.nlspkg;// tmp//lp//nlspackage//koq_nls.nlspkg # #List the languages to process. #Separate multiple entries with semicolons. # LANG_SELECTION_LIST=pt_BR;fr;de;it;ja;ko;zh_CN;es;zh_TW Prerequisites checking The prerequisite checker utility verifies whether all the prerequisites that are required for the agent installation are met. The prerequisite checker creates a log file that contains a report of all the prerequisites checks when the prerequisite checker was run. For the Microsoft Lync Server agent, the prerequisite checker verifies the following requirements: v Memory v Disk v Operating systems v Microsoft Lync Server or Microsoft OCS versions Additionally, the prerequisite checker verifies whether the user, who installs the agent, is a member of the Administrators group. For detailed information about installation prerequisites, see the Prerequisites topic for the agent in the IBM Tivoli Composite Application Manager for Microsoft Applications Information Center ( welcome_msapps63.html).. 18 Microsoft Lync Server agent: User's Guide

29 You can run the prerequisite checker in stand-alone mode or remotely. For more information about the prerequisite checker, see "Prerequisite Checking for IBM Tivoli Monitoring Agents" in the IBM Tivoli Monitoring Installation and Setup Guide. Running as a non-administrator user You can run the monitoring agent for Microsoft Lync Server as a non-administrator user; however, some functionality is unavailable. To create a non-administrator user, create a new user (non-administrator) and set up registry permissions for the new user as follows: v Full access to the KEY_LOCAL_MACHINE\SOFTWARE\Candle directory v Read access to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib directory v Full access to the CANDLE_HOME directory If you define these permissions for a non-administrator user, data is displayed for all the Perfmon-based attribute groups. See Data sources on page 10 for a list of all Perfmon-based attributes. The non-administrator user must be a member of the Performance Monitor Users and Performance Log Users. The Availability attribute group shows data for users who are members of the Administrators group. Chapter 2. Agent installation and configuration 19

30 20 Microsoft Lync Server agent: User's Guide

31 Chapter 3. Workspaces reference A workspace is the working area of the Tivoli Enterprise Portal application window. The Navigator tree contains a list of the workspaces provided by the agent. About workspaces Use the Navigator tree to select the workspace you want to see. As part of the application window, the status bar shows the Tivoli Enterprise Portal Server name and port number to which the displayed information applies and the ID of the current user. When you select an item in the Navigator tree, a default workspace is displayed. When you right-click a Navigator item, a menu that includes a Workspace item is displayed. The Workspace item contains a list of workspaces for that Navigator item. Each workspace has at least one view. Some views have links to other workspaces. You can also use the Workspace Gallery tool as described in the Tivoli Enterprise Portal User's Guide to open workspaces. The workspaces in the Navigator are displayed in a Physical view that shows your enterprise as a physical mapping or a dynamically populated logical view that is agent-specific. You can also create a Logical view. The Physical view is the default view. This monitoring agent provides predefined workspaces. You cannot modify or delete the predefined workspaces, but you can create new workspaces by editing them and saving the changes with a different name. Workspace views can be any combination of query-based views, event views, and special purpose views. Additional information about workspaces For more information about creating, customizing, and working with workspaces, see "Using workspaces" in the Tivoli Enterprise Portal User's Guide. For a list of the predefined workspaces for this monitoring agent and a description of each workspace, see Predefined workspaces and the information about each individual workspace. Some attribute groups for this monitoring agent might not be represented in the predefined workspaces or views for this agent. For a full list of the attribute groups, see Attribute groups for the monitoring agent on page 37. Predefined workspaces The Microsoft Lync Server agent provides predefined workspaces, which are organized by Navigator item. v Microsoft Lync Server Navigator item Microsoft Lync Server workspace v Archiving Navigator item Archiving workspace Archiving DB Operations Statistics workspace v Audio Video Conferencing Server Navigator item Audio Video CCCP Processing Statistics workspace Audio Video Conferencing Server workspace Copyright IBM Corp. 2011,

32 Lync Server Media Quality Statistics workspace Media Conferencing Statistics workspace v Availability Navigator item Availability workspace Performance Object Status workspace v CDR Navigator item CDR workspace CDR DB Operations Statistics workspace v CWA Navigator item Active Directory Search Statistics workspace Authentication Statistics workspace CWA workspace Security and Authorization Statistics workspace User Sessions IM Statistics workspace User Sessions Logon Statistics workspace User Sessions Request Statistics workspace User Sessions Statistics workspace v Event Log Navigator item Event Log workspace v IM Server Navigator item IM CCCP Processing Statistics workspace IM Conferencing Statistics workspace IM Server workspace Instant Messaging Statistics workspace v Lync Web App Navigator item Address Book Statistics workspace Lync Web App workspace Throttling and Authentication Statistics workspace Web Relay Data Collaboration Statistics workspace Web Relay Statistics workspace v QoE Monitoring Server Navigator item Audio Video Calls Quality Statistics workspace Network Media Quality Statistics workspace QoE Monitoring Server workspace v SIP Navigator item SIP workspace SIP Networking Statistics workspace SIP Peers Statistics workspace SIP Protocols Statistics workspace SIPEPS Transaction Statistics workspace v User Services Navigator item Conference Control Notifications Statistics workspace Conference Control Statistics workspace HTTPS Transport Statistics workspace MCU Allocation Latency Statistics workspace 22 Microsoft Lync Server agent: User's Guide

33 Pool Conference Statistics workspace User Services workspace v Web Conferencing Server Navigator item Web CCCP Processing Statistics workspace Web Conferencing Server workspace Workspace descriptions Each workspace description provides information about the workspace such as the purpose and a list of views in the workspace. Workspaces are listed under Navigator items. Microsoft Lync Server Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. Microsoft Lync Server workspace This workspace displays the version information of the installed product, as well as the status of various multipoint conferencing units (MCUs). This workspace contains the following views: Product Summary Displays the summary of the product that is monitored. IM MCU State Displays the state of the IM MCU. Web MCU State Displays the state of the Web MCU. Audio Video MCU State Displays the state of the Audio/Video MCU. Archiving Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. Archiving workspace This workspace displays the performance monitoring data that is related to the Archiving Server. This workspace contains the following views: MSMQ Summary Displays the summary of the Microsoft Message Queuing (MSMQ) on the Archiving Server. MSMQ Read Operations Summary Displays the summary of MSMQ read operations on the Archiving Server. This view is not applicable for Lync Server Failed DB Write Operations Summary Displays the summary of the messages that failed to be written to the database. This view is not applicable for Lync Server Sent Messages Rate Displays the rate at which messages have been sent to the MSMQ on the Archiving Server. Dropped Messages Rate Displays the rate at which messages have been dropped from the MSMQ on the Archiving Server. This view is not applicable for Lync Server Failed DB Write Operations Rate Displays the rate at which messages failed to be written to the database. This view is not applicable for Lync Server Chapter 3. Workspaces reference 23

34 Archiving DB Operations Statistics workspace This workspace displays the performance monitoring data that is related to database operations, which are performed by the Archiving service and this workspace is not applicable to Lync Server This workspace contains the following views: Archiving DB Operations Summary Displays the summary of database operations that have been performed by the Archiving Service. Aborted Transactions Summary Displays the summary of MSMQ read operations that have been abruptly stopped. Database Errors Displays the error statistics that are related to database operations. Database Latency Displays the latency of requests that are waiting in the database queue. Aborted Transactions Rate Displays the rate at which MSMQ read operations have been abruptly stopped. Audio Video Conferencing Server Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. Audio Video CCCP Processing Statistics workspace This workspace displays the performance monitoring data that is related to the CCCP processing of the Audio/Video Conferencing Server. This workspace contains the following views: Audio Video CCCP Messages and Notifications Summary Displays the summary of messages and notifications that are related to the CCCP processing of the Audio/Video Conferencing Server. Audio Video CCCP Requests and Responses Summary Displays the summary of requests and responses that are related to the CCCP processing of the Audio/Video Conferencing Server. Messages and Notifications Displays the statistics that are related to CCCP messages and notifications. Message Transfer Rate Displays the CCCP transfer rate for messages that are sent and received per second. Notification Transfer Rate Displays the CCCP transfer rate for notifications that are sent and received per second. Audio Video Conferencing Server workspace This workspace displays the performance monitoring data that is related to the Audio/Video Conferencing Server. This workspace contains the following views: Audio Video MCU State Displays the state of the Audio/Video multipoint conferencing unit (MCU). Active Conferences Displays the number of active conferences. Active Users Displays the number of connected users in all conferences. Audio Video Conferencing Summary Provides information about the statistics that are related to Audio/Video conferencing. Lync Server Media Quality Statistics workspace This workspace displays the performance monitoring data that is related to the media quality of the Audio/Video Conferencing Server. This workspace contains the following views: 24 Microsoft Lync Server agent: User's Guide

35 Conference Processing Summary Displays the summary of the media conferences that have been processed by the Audio/Video Conferencing Server. Conference Processing Rate Displays the rate at which media conferences have been processed by the media instances. Average Conference Processing Time Displays the average media conference processing time for the media instances. Media Conferencing Statistics workspace This workspace displays the performance monitoring data that is related to the media quality of the Audio/Video Conferencing Server for external user communication. This workspace contains the following views: Media Conferencing Summary Displays the summary of media conferences on the Audio/Video Conferencing Server. Media Channels Displays the statistics of the media channels. Availability Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. Availability workspace The Availability workspace displays the overall health of the application. This workspace contains the following views: Availability Displays the state of each component in the application. Each service is displayed using a descriptive name, the short name of the service, and the state of the service (UP, DOWN, or UNKNOWN). The state is UP if the service is running, DOWN if the service exists but is not running. UNKNOWN indicates that the service is not installed, so these elements are filtered from the view. When the state of the component is DOWN (for a process, or service) it is highlighted with a red background. Processor Displays the amount of CPU used by each process that is a component of the application. This displays the 2 main components of CPU usage, privileged time which is time spent in the kernel on behalf of the process and user mode time, which is the time spent running the process code. Threads Displays the number of threads used by each process that is a component of the application. Memory Displays the amount of memory being consumed by each process that is a component of the application. This total (virtual) size of the process and the size of the process in memory (working set) are displayed. Performance Object Status workspace This workspace displays the overall health of the application. This workspace contains the following view: Performance Object Status Displays the status of the data collection from the application. Usually this will display NO ERROR indicating that the agent is collecting application data correctly. If some of the agent's other views are empty, then this view will help isolate the cause of the failure. PerfMon objects will display the object class name. CDR Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. Chapter 3. Workspaces reference 25

36 CDR workspace This workspace displays the performance monitoring data that is related to the Call Detail Recording (CDR) Server. This workspace is not applicable for Lync Server This workspace contains the following views: MSMQ Read Operations Summary Displays the summary of MSMQ read operations on the CDR Server. Failed DB Write Operations Summary Displays the summary of messages that failed to be written to the database. Dropped Messages Rate Displays the rate at which messages have been dropped from MSMQ on the CDR Server. Failed DB Write Operations Rate Displays the rate at which messages failed to be written to the database. CDR DB Operations Statistics workspace This workspace displays the performance monitoring data that is related to database operations, which are performed by the CDR service. This workspace is not applicable for Lync Server This workspace contains the following views: CDR DB Operations Summary Displays the summary of database operations that have been performed by the CDR Service. MSMQ Read Operations Summary Displays the summary of MSMQ read operations on the CDR Server. Database Errors Displays the error statistics that are related to database operations. Database Latency Displays the latency of requests that are waiting in the database queue. Aborted Transactions Rate Displays the rate at which MSMQ read operations have been abruptly stopped. CWA Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. Active Directory Search Statistics workspace This workspace displays the performance monitoring data that is related to Communicator Web Access (CWA) Active Directory search. This workspace contains the following views: Directory Search Summary Displays the summary of all directory search operations. LDAP Error Rate Displays the Lightweight Directory Access Protocol (LDAP) errors for CWA instances. Active Directory Search Rate Displays the rate at which Active Directory search operations are performed by CWA instances. LDAP Search Latency Displays the latency of LDAP search operations for CWA instances. Authentication Statistics workspace This workspace displays the performance monitoring data that is related to CWA authentication. This workspace contains the following views: Form Based Authentication Logon Attempts Summary Displays the summary of logon attempts that used form-based authentication. IWA Logon Attempts Summary Displays the summary of logon attempts that used Integrated Windows Authentication (IWA). Percent Form Based Authentication Logon Attempts Displays the total percentage of logon attempts that used form-based authentication. 26 Microsoft Lync Server agent: User's Guide

37 Percent IWA Logon Attempts Displays the total percentage of logon attempts that used IWA. Authentication Failures Displays the total number of failed logon attempts that used form-based authentication or IWA. CWA workspace This workspace displays the performance monitoring data that is related to the CWA server. This workspace contains the following views: Active Sessions Displays the number of active sessions. Active Directory Search Rate Displays the rate at which search operations are performed in the Active Directory. Failed Request Rate Displays the rate at which the requests have failed. Authentication Failures Displays the total number of failed logon attempts that used form-based authentication or IWA. Server Throttling State Displays the throttling state of the server. Security and Authorization Statistics workspace This workspace displays the performance monitoring data that is related to CWA security and authorization. This workspace contains the following views: Authorization Summary Displays the summary of the authorizations. Rejected Request Summary Displays summary of rejected requests. Denied Authorizations Rate Displays the rate at which authorization was denied for the logon attempts of the CWA instances. LDAP Error Rate Displays the rate at which LDAP errors that are related to directory search operations have occurred for the CWA instances. Authorization Latency Displays the latency of the successful authorizations for the CWA instances. Rejected Requests Rate Displays the rate at which requests have been rejected for the CWA instances. User Sessions IM Statistics workspace This workspace displays the performance monitoring data that is related to instant messages in the CWA user sessions. This workspace contains the following views: User Sessions Message Summary Displays the summary of the instant messages that have been processed. Server Throttling State Displays the throttling state of the server. User Sessions IM Sent Rate Displays the rate at which instant messages are sent in the user sessions. User Sessions IM Received Rate Displays the rate at which instant messages are received in the user sessions. Message Delivery Failed Rate Displays the rate at which the delivery of instant messages has failed in the user sessions. Active IM Sessions Displays the instant messaging sessions that are currently active. Chapter 3. Workspaces reference 27

38 User Sessions Logon Statistics workspace This workspace displays the performance monitoring data that is related to CWA user session logon attempts. This workspace contains the following views: User Sessions Summary Displays the processing summary of the user sessions. Failed Logon Sessions Rate Displays the rate at which the logon sessions for CWA have failed. Logon Latency Displays the average logon latency of the user sessions. Sessions Lifetime Displays the duration for which the CWA sessions are currently active. User Sessions Request Statistics workspace This workspace displays the performance monitoring data that is related to CWA user session logon requests. This workspace contains the following views: User Sessions Request Summary Displays the summary of user session requests. Request Rate Displays the rate at which session requests have been sent from the CWA to OCS. Failed Request Rate Displays the rate at which the requests have failed. User Sessions Statistics workspace This workspace displays the performance monitoring data that is related to CWA user sessions. This workspace contains the following views: User Sessions Summary Displays the summary of user sessions. User Sessions Displays the logon statistics of the user sessions. Active CWA Sessions Displays the number of CWA sessions that are currently active. User Sessions Rate Displays the rate at which CWA user sessions have logged on or timed out. Event Log Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. Event Log workspace The Event Log workspace shows the details for the recent events logged by the application to the Windows Event Log. By default, the agent only displays events that occur after the agent is started. Events are removed from the Event Log view 1 hour after they occur. This workspace contains the following view: Event Log Shows the recent Event Log entries for Microsoft Lync Server. IM Server Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. IM CCCP Processing Statistics workspace This workspace displays the performance monitoring data that is related to the centralized conference control protocol (CCCP) processing of the Instant Messaging (IM) Server. This workspace contains the following views: 28 Microsoft Lync Server agent: User's Guide

39 IM CCCP Messages and Notifications Summary Displays the summary of messages and notifications that are related to the CCCP processing of the IM Server. IM CCCP Requests and Responses Summary Displays the summary of requests and responses that are related to the CCCP processing of the IM Server. Messages and Notifications Displays the statistics that are related to CCCP messages and notifications. Message Transfer Rate Displays the CCCP transfer rate for messages sent and received per second. Notification Transfer Rate Displays the CCCP transfer rate for notifications sent and received per second. IM Conferencing Statistics workspace This workspace displays the statistical data that is related to the IM multipoint conferencing unit. This workspace contains the following views: IM Conferencing Summary Provides information about the statistics that are related to IM conferencing. Active Conferences Displays the number of conferences that are currently active. Connected Users Displays the number of users that are currently connected in all conferences. Incoming and Outgoing Message Rate Displays the rate of incoming and outgoing instant messages for all conferences. IM Server workspace This workspace displays the performance monitoring data that is related to the IM Server. This workspace contains the following views: IM MCU State Displays the state of the IM MCU. Active Conferences Displays the number of active conferences. Connected Users Displays the number of connected users in all conferences. Instant Messaging Statistics workspace This workspace displays the statistics of the data that is related to the file and message transactions in the Instant Messaging Server. This workspace contains the following views: Instant Messaging Summary Displays the summary of the data that is related to the file and message transactions in IM. Messages Rejected Displays the number of file transfer request messages and instant messages that contain active URLs, and that are rejected by the server. Lync Web App Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. Address Book Statistics workspace This workspace displays the data that is related to the Address Book File Download module and Address Book Web Query module of Lync Web App. This workspace contains the following views: Address Book File Request Summary Displays the summary of requests to download the address book file. Address Book Search Request Summary Displays the summary of address book search requests. Chapter 3. Workspaces reference 29

40 Failed File Download Request Rate Displays the rate at which the address book file requests fail. DB Query Rate Displays the rate at which the address book database queries are processed by the Address Book Server. Percent Address Book Search Requests Displays the percentage of address book search requests that are sent by the LWA users. Lync Web App workspace This workspace displays the performance monitoring data that is related to the Lync Web App. This workspace contains the following views: Request Rate Displays the rate of requests received by authentication module. Percent Address Book Search Requests Displays the percentage of address book search requests that are sent by the LWA users. Failed Connection Rate Displays the rate at which SIP connections fail. Client Connection Closing Rate Displays the rate at which the data collaboration client connections are closed because of throttling. Throttling and Authentication Statistics workspace This workspace displays the performance monitoring data that is related to the authentication and throttling module of the Lync Web App. This workspace contains the following views: Authentication Request Summary Displays the summary of authentication requests. Failed Certificate Authentication Request Rate Displays the rate at which requests fail to validate the Authentication certificate. Failed Web Ticket Authentication Request Rate Displays the rate at which authentication requests fail to validate the web ticket. Request Rate Displays the rate at which requests are received by the authentication module. Web Relay Data Collaboration Statistics workspace This workspace displays the data that is related to the data collaboration connections and data collaboration authentication requests in the Web Relay module of Lync Web App. This workspace contains the following views: Data Collaboration Connection Summary Displays the summary of data collaboration connections. Data Collaboration Authentication Summary Displays the summary of data collaboration authentication requests. Failed Authentication Rate Displays the rate at which the data collaboration requests fail to authenticate to the server. Client Connection Closing Rate Displays the rate at which the data collaboration client connections are closed because of throttling. Web Relay Statistics workspace This workspace displays the data that is related to the Web Relay module of Lync Web App. This workspace contains the following views: SIP Connection and Authentication Summary Displays the summary of SIP connections and authentication requests. App Share Session Summary Displays the summary of App Share sessions. Failed Connection Rate Displays the rate at which SIP connections fail. 30 Microsoft Lync Server agent: User's Guide

41 Failed Authentication Rate Displays the rate at which SIP authentication requests fail. QoE Monitoring Server Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. Audio Video Calls Quality Statistics workspace This workspace displays the performance monitoring data that is related to the media quality of the Audio/Video Conferencing Server monitored by the QoE Monitoring Server (QMS). This workspace is not applicable for Lync Server This workspace contains the following views: Audio Video Media Quality Summary Displays the summary of media quality of various Audio/Video Conferencing Servers. Audio Calls Quality Displays the percentage of audio calls that experience a high delay for Audio/Video Conferencing Server instances. Video Calls Quality Displays the percentage of video calls that experience a high packet loss for Audio/Video Conferencing Server instances. Network Media Quality Statistics workspace This workspace displays the performance monitoring data that is related to the media quality of the Audio/Video Conferencing Server at various network locations monitored by the QoE Monitoring Server (QMS). This workspace is not applicable for Lync Server This workspace contains the following views: Network Locations Media Quality Summary Displays the summary of media quality at various network locations. Network Locations Audio Quality Displays the percentage of audio calls that experience a high delay for subnet instances at various network locations. Network Locations Video Quality Displays the percentage of video calls that experience a high packet loss for subnet instances at various network locations. QoE Monitoring Server workspace This workspace displays the performance monitoring data that is related to the QMS agent. This workspace is not applicable for Lync Server This workspace contains the following views: QoE Monitoring Server Summary Displays the summary of the reports that are related to the QMS. Metrics Reports Acceptance Rate Displays the rate at which metrics reports are accepted. Metrics Reports Rejection Rate Displays the rate at which metrics reports are rejected. SIP Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. SIP workspace This workspace displays the performance monitoring data that is related to the SIP module. This workspace contains the following views: Connections Established Displays the number of connections that have been established. Active Connections Displays the number of active connections. Incoming Request Rate Displays the rate of incoming requests. Chapter 3. Workspaces reference 31

42 Transaction Processing Rate Displays the processing rate of SIPEPS transactions. SIP Networking Statistics workspace This workspace displays the performance monitoring data that is related to SIP networking. This workspace contains the following views: SIP Networking Summary Displays the summary of the data that is related to SIP networking. Refused Connection Rate Displays the rate at which connections have been refused. Failed Connection Rate Displays the rate at which connections have failed. Connections Established Displays the number of connections that have been established and failed. SIP Peers Statistics workspace This workspace displays the performance monitoring data that is related to SIP peers. This workspace contains the following views: SIP Peers Summary Displays the summary of SIP peers. Sent Data Rate Displays the rate at which data (in KB) is sent per second for SIP Peers. Received Data Rate Displays the rate at which data (in KB) is received per second for SIP Peers. Top 3 Dropped Flow Control Connections Displays the top three client connections that have been restricted or dropped because of excessive flow control. SIP Protocols Statistics workspace This workspace displays statistics of the performance monitoring data that is related to SIP protocols. This workspace contains the following views: SIP Protocols Summary Displays a summary of SIP protocols. Message Transfer Rate Displays the rate of incoming and outgoing messages. Incoming Message Processing Time Displays the average time that is taken to process incoming messages. Incoming Request Rate Displays the rate of incoming requests. SIPEPS Transaction Statistics workspace This workspace displays the performance monitoring data that is related to managed session initiation protocol (SIP) stack. This workspace contains the following views: Transactions Summary Displays the summary of all SIPEPS transactions. Incoming Transaction Processing Rate Displays the processing rate of the incoming SIPEPS transactions. Outgoing Transaction Processing Rate Displays the processing rate of the outgoing SIPEPS transactions. Transaction Timed Out Rate Displays the information about the SIPEPS transactions that have timed out. User Services Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. 32 Microsoft Lync Server agent: User's Guide

43 Conference Control Notifications Statistics workspace This workspace displays the performance monitoring data that is related to conference control notifications. This workspace contains the following views: Conference Control Notifications Summary Displays the summary of conference control notifications. Notifications In Processing Displays the number of conference notifications that are currently being processed. Notification Rate Displays the conference notifications rate. Conference Control Statistics workspace This workspace displays the performance monitoring data that is related to conference control. This workspace contains the following views: Conference Control Summary Displays the conference control summary. Incoming Request Rate Displays the rate of incoming requests. Local C3P Responses Displays the statistics that are related to local CCCP success and failure responses. HTTPS Transport Statistics workspace This workspace displays the performance monitoring data that is related to HTTPS transport. This workspace contains the following views: Active HTTPS Connections Displays the number of active HTTPS connections. Average Outgoing Queue Delay Displays the statistics that are related to the average time that a request spends in the queue before being sent. Failed Connection Attempt Rate Displays the statistics that are related to the rate of the number of connection attempts to the OCS that failed. Timed Out Outgoing Request Rate Displays the statistics about the rate of outgoing HTTPS requests that timed out. HTTPS Transport Summary Displays the summary of the data that is related to HTTPS transport. MCU Allocation Latency Statistics workspace This workspace displays the performance monitoring data that is related to MCU allocation latency statistics. This workspace contains the following views: MCU Allocation Latency Summary Displays the summary of MCU allocation latency. Factory Call Latency Displays the average time that is taken to complete MCU factory calls. Create Conference Latency Displays the average time that is taken to create conference calls. Allocation Latency Displays the average time that is taken to complete full MCU allocation requests. Pool Conference Statistics workspace This workspace displays the performance monitoring data that is related to pool conference statistics. This workspace contains the following views: Pool Conference Summary Displays the summary of all pooled conferences. Chapter 3. Workspaces reference 33

44 Active Conferences Displays the number of active conferences. Active Participants Displays the number of active participants. Active MCU Sessions Displays the number of active MCU sessions. User Services workspace This workspace displays the performance monitoring data that is related to the User Services module. This workspace contains the following views: Active HTTPS Connections Displays the number of active HTTPS connections. Notifications In Processing Displays the number of conference notifications that are currently being processed. MCU Allocation Latency Provides information about MCU allocation latency. Active Conferences Displays the number of active conferences. Endpoint Cache Summary Displays the edpoint cache summary. Web Conferencing Server Navigator item The workspace descriptions are organized by the Navigator item to which the workspaces are relevant. Web CCCP Processing Statistics workspace This workspace displays the performance monitoring data related to the CCCP processing of the Web Conferencing Server. This workspace contains the following views: Web CCCP Messages and Notifications Summary Displays the summary of messages and notifications that are related to the CCCP processing of the Web Conferencing Server. Web CCCP Requests and Responses Summary Displays the summary of requests and responses that are related to the CCCP processing of the Web Conferencing Server. Messages and Notifications Displays the statistics that are related to CCCP messages and notifications. Message Transfer Rate Displays the CCCP transfer rate for messages that were sent and received per second. Notification Transfer Rate Displays the CCCP transfer rate for notifications that were sent and received per second. Web Conferencing Server workspace This workspace displays the performance monitoring data that is related to the Web Conferencing Server. This workspace contains the following views: Active Conferences Displays the number of active conferences. Web MCU State Displays the state of the Web MCU. Web Conferencing Summary Provides information about the statistics that are related to web conferencing. 34 Microsoft Lync Server agent: User's Guide

45 Cross-linked workspaces This section contains cross-links within the Lync Server agent navigator items and workspaces. Table 2 and Table 3 contains source, target, and filtering criteria for the cross-linked workspaces. Table 2. Cross-linked workspaces within the Lync Server agent navigator item Microsoft Lync Microsoft Lync Microsoft Lync workspace name view name Target navigator item Target workspace name Filter Microsoft Lync IM MCU State IM Server IM Server N/A Microsoft Lync Microsoft Lync Web MCU State Web Conferencing Server Audio Video MCU State Audio Video Conferencing Server Web Conferencing Server Audio Video Conferencing Server N/A N/A Table 3. Cross-linked workspaces to the Microsoft IIS agent navigator item CWA CWA CWA workspace name Security and Authorization Statistics User Session Request Statistics User Session Logon Statistics view name Target navigator item Target workspace name Filter Authorization Summary User Session Request Summary User Session Summary Web Server Connection and Logon Attempt Statistics N/A Web Server Error Statistics N/A Web Server User Request Statistics N/A Chapter 3. Workspaces reference 35

46 36 Microsoft Lync Server agent: User's Guide

47 Chapter 4. Attributes reference Attributes are the application properties that are being measured and reported by the IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent. About attributes Attributes are organized into attribute groups. Attributes in an attribute group relate to a single object such as an application, or to a single kind of data such as status information. Attributes in a group can be used in queries, query-based views, situations, policy workflows, take action definitions, and launch application definitions. Chart or table views and situations are two examples of how attributes in a group can be used: v Chart or table views Attributes are displayed in chart and table views. The chart and table views use queries to specify which attribute values to request from a monitoring agent. You use the Properties editor to apply filters and set styles to define the content and appearance of a view based on an existing query. v Situations You use attributes to create situations that monitor the state of your operating system, database, or application. A situation describes a condition you want to test. When you start a situation, the values you assign to the situation attributes are compared with the values collected by the Microsoft Lync Server agent and registers an event if the condition is met. You are alerted to events by indicator icons that are displayed in the Navigator. Additional information about attributes For more information about using attributes and attribute groups, see the Tivoli Enterprise Portal User's Guide. For a list of the attribute groups, a list of the attributes in each attribute group, and descriptions of the attributes for this monitoring agent, see Attribute groups for the monitoring agent and Attributes in each attribute group on page 48. Attribute groups for the monitoring agent The Microsoft Lync Server agent contains the following attribute groups. The table name depends on the maximum table name limits of the target database being used for the Tivoli Data Warehouse. If the maximum name is 30 characters, any warehouse table name longer than 30 characters is shortened to 30 characters. v Attribute group name: Address Book File Download Table name: KQLLSABFDZ Warehouse table name: KQL_ADDRESS_BOOK_FILE_DOWNLOAD or KQLLSABFDZ v Attribute group name: Address Book Web Query Table name: KQLLSABWQZ Warehouse table name: KQL_ADDRESS_BOOK_WEB_QUERY or KQLLSABWQZ v Attribute group name: Archiving Service DB Operations Table name: KQLARCHDBZ Warehouse table name: KQL_ARCHIVING_SERVICE_DB_OPERATIONS or KQLARCHDBZ v Attribute group name: Archiving Service Read Copyright IBM Corp. 2011,

48 Table name: KQLARCHREZ Warehouse table name: KQL_ARCHIVING_SERVICE_READ or KQLARCHREZ v Attribute group name: Archiving Service Write Table name: KQLARCHWRZ Warehouse table name: KQL_ARCHIVING_SERVICE_WRITE or KQLARCHWRZ v Attribute group name: Audio Video CCCP Processing Table name: KQLAVC3PPZ Warehouse table name: KQL_AUDIO_VIDEO_CCCP_PROCESSING or KQLAVC3PPZ v Attribute group name: Audio Video MCU State and Performance Table name: KQLAVMCUHZ Warehouse table name: KQL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE or KQLAVMCUHZ v Attribute group name: Audio Video Operations Table name: KQLAVOPERZ Warehouse table name: KQL_AUDIO_VIDEO_OPERATIONS or KQLAVOPERZ v Attribute group name: Autodiscover Table name: KQLAUTODIZ Warehouse table name: KQL_AUTODISCOVER or KQLAUTODIZ v Attribute group name: Availability Table name: KQLAVAIL Warehouse table name: KQL_AVAILABILITY or KQLAVAIL v Attribute group name: CDR Service DB Operations Table name: KQLCDRDBAZ Warehouse table name: KQL_CDR_SERVICE_DB_OPERATIONS or KQLCDRDBAZ v Attribute group name: CDR Service Read Table name: KQLCDRREAZ Warehouse table name: KQL_CDR_SERVICE_READ or KQLCDRREAZ v Attribute group name: CDR Service Write Table name: KQLCDRWRIZ Warehouse table name: KQL_CDR_SERVICE_WRITE or KQLCDRWRIZ v Attribute group name: CWA Authentication Table name: KQLCWAAUMZ Warehouse table name: KQL_CWA_AUTHENTICATION or KQLCWAAUMZ v Attribute group name: CWA Directory Search Table name: KQLCWADRSZ Warehouse table name: KQL_CWA_DIRECTORY_SEARCH or KQLCWADRSZ v Attribute group name: CWA Security Table name: KQLCWASECZ Warehouse table name: KQL_CWA_SECURITY or KQLCWASECZ v Attribute group name: CWA User Sessions Table name: KQLCWAUSSZ Warehouse table name: KQL_CWA_USER_SESSIONS or KQLCWAUSSZ v Attribute group name: Event Log Table name: KQLEVTLOG Warehouse table name: KQL_EVENT_LOG or KQLEVTLOG 38 Microsoft Lync Server agent: User's Guide

49 v Attribute group name: IM CCCP Processing Table name: KQLIMC3PPZ Warehouse table name: KQL_IM_CCCP_PROCESSING or KQLIMC3PPZ v Attribute group name: IM Conferencing Table name: KQLIMCONFZ Warehouse table name: KQL_IM_CONFERENCING or KQLIMCONFZ v Attribute group name: IM MCU State and Performance Table name: KQLIMMCUHZ Warehouse table name: KQL_IM_MCU_STATE_AND_PERFORMANCE or KQLIMMCUHZ v Attribute group name: Instant Messaging Table name: KQLINSTMSZ Warehouse table name: KQL_INSTANT_MESSAGING or KQLINSTMSZ v Attribute group name: Lync Media Quality Table name: KQLMEDPRIZ Warehouse table name: KQL_LYNC_MEDIA_QUALITY or KQLMEDPRIZ v Attribute group name: Lync Server Roles Table name: KQLLYNCROL v Attribute group name: Lync Web Relay Table name: KQLLSWEBRZ Warehouse table name: KQL_LYNC_WEB_RELAY or KQLLSWEBRZ v Attribute group name: Media Planning Table name: KQLMEDPLAZ Warehouse table name: KQL_MEDIA_PLANNING or KQLMEDPLAZ v Attribute group name: MSMQ Operations Table name: KQLARCAGEZ Warehouse table name: KQL_MSMQ_OPERATIONS or KQLARCAGEZ v Attribute group name: OCS2k7 Roles Table name: KQLOCSROLE v Attribute group name: OCS2k7R2 Roles Table name: KQLOCSROLR v Attribute group name: Performance Object Status Table name: KQLPOBJST Warehouse table name: KQL_PERFORMANCE_OBJECT_STATUS or KQLPOBJST v Attribute group name: QMS Agent Table name: KQLQMSAGEZ Warehouse table name: KQL_QMS_AGENT or KQLQMSAGEZ v Attribute group name: QMS Media Quality Audio Video MCU Table name: KQLQMSAVMZ Warehouse table name: KQL_QMS_MEDIA_QUALITY_AUDIO_VIDEO_MCU or KQLQMSAVMZ v Attribute group name: QMS Media Quality Locations Table name: KQLQMSLOCZ Warehouse table name: KQL_QMS_MEDIA_QUALITY_LOCATIONS or KQLQMSLOCZ v Attribute group name: Server Table name: KQLSERVERX v Attribute group name: SIP Networking Chapter 4. Attributes reference 39

50 Table name: KQLSIPNWKZ Warehouse table name: KQL_SIP_NETWORKING or KQLSIPNWKZ v Attribute group name: SIP Peers Table name: KQLSIPEERZ Warehouse table name: KQL_SIP_PEERS or KQLSIPEERZ v Attribute group name: SIP Protocols Table name: KQLSIPPRLZ Warehouse table name: KQL_SIP_PROTOCOLS or KQLSIPPRLZ v Attribute group name: SIPEPS Transactions Table name: KQLSIPEPSZ Warehouse table name: KQL_SIPEPS_TRANSACTIONS or KQLSIPEPSZ v Attribute group name: Throttling and Authentication Table name: KQLLSTHAAZ Warehouse table name: KQL_THROTTLING_AND_AUTHENTICATION or KQLLSTHAAZ v Attribute group name: User Services Conference Control Table name: KQLUSRVCCZ Warehouse table name: KQL_USER_SERVICES_CONFERENCE_CONTROL or KQLUSRVCCZ v Attribute group name: User Services Conference Control Notification Table name: KQLUSRVCNZ Warehouse table name: KQL_USER_SERVICES_CONFERENCE_CONTROL_NOTIFICATION or KQLUSRVCNZ v Attribute group name: User Services DBStore Table name: KQLUSRVDBZ Warehouse table name: KQL_USER_SERVICES_DBSTORE or KQLUSRVDBZ v Attribute group name: User Services Endpoint Cache Table name: KQLUSRVEPZ Warehouse table name: KQL_USER_SERVICES_ENDPOINT_CACHE or KQLUSRVEPZ v Attribute group name: User Services HTTPS Transport Table name: KQLUSRVTRZ Warehouse table name: KQL_USER_SERVICES_HTTPS_TRANSPORT or KQLUSRVTRZ v Attribute group name: User Services MCU Allocation Latency Table name: KQLUSRVLSZ Warehouse table name: KQL_USER_SERVICES_MCU_ALLOCATION_LATENCY or KQLUSRVLSZ v Attribute group name: User Services Pool Conference Statistics Table name: KQLUSRVCSZ Warehouse table name: KQL_USER_SERVICES_POOL_CONFERENCE_STATISTICS or KQLUSRVCSZ v Attribute group name: Web CCCP Processing Table name: KQLWEBC3PZ Warehouse table name: KQL_WEB_CCCP_PROCESSING or KQLWEBC3PZ v Attribute group name: Web Conferencing Table name: KQLWEBCNZ Warehouse table name: KQL_WEB_CONFERENCING or KQLWEBCNZ v Attribute group name: Web MCU State and Performance Table name: KQLWEBMCUZ 40 Microsoft Lync Server agent: User's Guide

51 Warehouse table name: KQL_WEB_MCU_STATE_AND_PERFORMANCE or KQLWEBMCUZ v Attribute group name: X INTERNAL Address Book File Download Lync Table name: KQLLSABFDO Warehouse table name: KQL_X_INTERNAL_ADDRESS_BOOK_FILE_DOWNLOAD_LYNC or KQLLSABFDO v Attribute group name: X INTERNAL Address Book File Download Lync13 Table name: KQLLSABFDL Warehouse table name: KQL_X_INTERNAL_ADDRESS_BOOK_FILE_DOWNLOAD_LYNC13 or KQLLSABFDL v Attribute group name: X INTERNAL Address Book Web Query lync Table name: KQLLSABWQO Warehouse table name: KQL_X_INTERNAL_ADDRESS_BOOK_WEB_QUERY_LYNC or KQLLSABWQO v Attribute group name: X INTERNAL Address Book Web Query lync13 Table name: KQLLSABWQL Warehouse table name: KQL_X_INTERNAL_ADDRESS_BOOK_WEB_QUERY_LYNC13 or KQLLSABWQL v Attribute group name: X INTERNAL Archiving Service DB Operations LYNC Table name: KQLARCHDBL Warehouse table name: KQL_X_INTERNAL_ARCHIVING_SERVICE_DB_OPERATIONS_LYNC or KQLARCHDBL v Attribute group name: X INTERNAL Archiving Service DB Operations OCS Table name: KQLARCHDBO Warehouse table name: KQL_X_INTERNAL_ARCHIVING_SERVICE_DB_OPERATIONS_OCS or KQLARCHDBO v Attribute group name: X INTERNAL Archiving Service Read LYNC Table name: KQLARCHREL Warehouse table name: KQL_X_INTERNAL_ARCHIVING_SERVICE_READ_LYNC or KQLARCHREL v Attribute group name: X INTERNAL Archiving Service Read OCS Table name: KQLARCHREO Warehouse table name: KQL_X_INTERNAL_ARCHIVING_SERVICE_READ_OCS or KQLARCHREO v Attribute group name: X INTERNAL Archiving Service Write LYNC Table name: KQLARCHWRL Warehouse table name: KQL_X_INTERNAL_ARCHIVING_SERVICE_WRITE_LYNC or KQLARCHWRL v Attribute group name: X INTERNAL Archiving Service Write OCS Table name: KQLARCHWRO Warehouse table name: KQL_X_INTERNAL_ARCHIVING_SERVICE_WRITE_OCS or KQLARCHWRO v Attribute group name: X INTERNAL Audio Video CCCP Processing Lync Table name: KQLAVC3PPL Warehouse table name: KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_PROCESSING_LYNC or KQLAVC3PPL v Attribute group name: X INTERNAL Audio Video CCCP Processing Lync13 Table name: KQLAVC3PPI Chapter 4. Attributes reference 41

52 Warehouse table name: KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_PROCESSING_LYNC13 or KQLAVC3PPI v Attribute group name: X INTERNAL Audio Video CCCP Processing OCS Table name: KQLAVC3PPO Warehouse table name: KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_PROCESSING_OCS or KQLAVC3PPO v Attribute group name: X INTERNAL Audio Video MCU State and Performance LYNC Table name: KQLAVMCUHL Warehouse table name: KQL_X_INTERNAL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE_LYNC or KQLAVMCUHL v Attribute group name: X INTERNAL Audio Video MCU State and Performance LYNC13 Table name: KQLAVMCUHI Warehouse table name: KQL_X_INTERNAL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE_LYNC13 or KQLAVMCUHI v Attribute group name: X INTERNAL Audio Video MCU State and Performance OCS Table name: KQLAVMCUHO Warehouse table name: KQL_X_INTERNAL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE_OCS or KQLAVMCUHO v Attribute group name: X INTERNAL Audio Video Operations LYNC Table name: KQLAVOPERL Warehouse table name: KQL_X_INTERNAL_AUDIO_VIDEO_OPERATIONS_LYNC or KQLAVOPERL v Attribute group name: X INTERNAL Audio Video Operations LYNC13 Table name: KQLAVOPERI Warehouse table name: KQL_X_INTERNAL_AUDIO_VIDEO_OPERATIONS_LYNC13 or KQLAVOPERI v Attribute group name: X INTERNAL Audio Video Operations OCS Table name: KQLAVOPERO Warehouse table name: KQL_X_INTERNAL_AUDIO_VIDEO_OPERATIONS_OCS or KQLAVOPERO v Attribute group name: X INTERNAL CDR Service DB Operations LYNC Table name: KQLCDRDBAL Warehouse table name: KQL_X_INTERNAL_CDR_SERVICE_DB_OPERATIONS_LYNC or KQLCDRDBAL v Attribute group name: X INTERNAL CDR Service DB Operations OCS Table name: KQLCDRDBAO Warehouse table name: KQL_X_INTERNAL_CDR_SERVICE_DB_OPERATIONS_OCS or KQLCDRDBAO v Attribute group name: X INTERNAL CDR Service Read LYNC Table name: KQLCDRREAL Warehouse table name: KQL_X_INTERNAL_CDR_SERVICE_READ_LYNC or KQLCDRREAL v Attribute group name: X INTERNAL CDR Service Read OCS Table name: KQLCDRREAO Warehouse table name: KQL_X_INTERNAL_CDR_SERVICE_READ_OCS or KQLCDRREAO v Attribute group name: X INTERNAL CDR Service Write LYNC 42 Microsoft Lync Server agent: User's Guide

53 Table name: KQLCDRWRIL Warehouse table name: KQL_X_INTERNAL_CDR_SERVICE_WRITE_LYNC or KQLCDRWRIL v Attribute group name: X INTERNAL CDR Service Write OCS Table name: KQLCDRWRIO Warehouse table name: KQL_X_INTERNAL_CDR_SERVICE_WRITE_OCS or KQLCDRWRIO v Attribute group name: X INTERNAL IM CCCP Processing LYNC Table name: KQLIMC3PPL Warehouse table name: KQL_X_INTERNAL_IM_CCCP_PROCESSING_LYNC or KQLIMC3PPL v Attribute group name: X INTERNAL IM CCCP Processing LYNC13 Table name: KQLIMC3PPI Warehouse table name: KQL_X_INTERNAL_IM_CCCP_PROCESSING_LYNC13 or KQLIMC3PPI v Attribute group name: X INTERNAL IM CCCP Processing OCS Table name: KQLIMC3PPO Warehouse table name: KQL_X_INTERNAL_IM_CCCP_PROCESSING_OCS or KQLIMC3PPO v Attribute group name: X INTERNAL IM Conferencing LYNC Table name: KQLIMCONFL Warehouse table name: KQL_X_INTERNAL_IM_CONFERENCING_LYNC or KQLIMCONFL v Attribute group name: X INTERNAL IM Conferencing LYNC13 Table name: KQLIMCONFI Warehouse table name: KQL_X_INTERNAL_IM_CONFERENCING_LYNC13 or KQLIMCONFI v Attribute group name: X INTERNAL IM Conferencing OCS Table name: KQLIMCONFO Warehouse table name: KQL_X_INTERNAL_IM_CONFERENCING_OCS or KQLIMCONFO v Attribute group name: X INTERNAL IM MCU State and Performance LYNC Table name: KQLIMMCUHL Warehouse table name: KQL_X_INTERNAL_IM_MCU_STATE_AND_PERFORMANCE_LYNC or KQLIMMCUHL v Attribute group name: X INTERNAL IM MCU State and Performance LYNC13 Table name: KQLIMMCUHI Warehouse table name: KQL_X_INTERNAL_IM_MCU_STATE_AND_PERFORMANCE_LYNC13 or KQLIMMCUHI v Attribute group name: X INTERNAL IM MCU State and Performance OCS Table name: KQLIMMCUHO Warehouse table name: KQL_X_INTERNAL_IM_MCU_STATE_AND_PERFORMANCE_OCS or KQLIMMCUHO v Attribute group name: X INTERNAL Instant Messaging LYNC Table name: KQLINSTMSL Warehouse table name: KQL_X_INTERNAL_INSTANT_MESSAGING_LYNC or KQLINSTMSL v Attribute group name: X INTERNAL Instant Messaging LYNC13 Table name: KQLINSTMSI Warehouse table name: KQL_X_INTERNAL_INSTANT_MESSAGING_LYNC13 or KQLINSTMSI v Attribute group name: X INTERNAL Instant Messaging OCS Table name: KQLINSTMSO Warehouse table name: KQL_X_INTERNAL_INSTANT_MESSAGING_OCS or KQLINSTMSO v Attribute group name: X INTERNAL Lync Media Quality Chapter 4. Attributes reference 43

54 Table name: KQLMEDPRIO Warehouse table name: KQL_X_INTERNAL_LYNC_MEDIA_QUALITY or KQLMEDPRIO v Attribute group name: X INTERNAL Lync Media Quality13 Table name: KQLMEDPRIL Warehouse table name: KQL_X_INTERNAL_LYNC_MEDIA_QUALITY13 or KQLMEDPRIL v Attribute group name: X INTERNAL Lync Web Relay Table name: KQLLSWEBRO Warehouse table name: KQL_X_INTERNAL_LYNC_WEB_RELAY or KQLLSWEBRO v Attribute group name: X INTERNAL Lync Web Relay13 Table name: KQLLSWEBRL Warehouse table name: KQL_X_INTERNAL_LYNC_WEB_RELAY13 or KQLLSWEBRL v Attribute group name: X INTERNAL Media Planning Lync Table name: KQLMEDPLAL Warehouse table name: KQL_X_INTERNAL_MEDIA_PLANNING_LYNC or KQLMEDPLAL v Attribute group name: X INTERNAL Media Planning Lync13 Table name: KQLMEDPLAI Warehouse table name: KQL_X_INTERNAL_MEDIA_PLANNING_LYNC13 or KQLMEDPLAI v Attribute group name: X INTERNAL Media Planning OCS Table name: KQLMEDPLAO Warehouse table name: KQL_X_INTERNAL_MEDIA_PLANNING_OCS or KQLMEDPLAO v Attribute group name: X INTERNAL MSMQ Operations Lync Table name: KQLARCAGEL Warehouse table name: KQL_X_INTERNAL_MSMQ_OPERATIONS_LYNC or KQLARCAGEL v Attribute group name: X INTERNAL MSMQ Operations Lync13 Table name: KQLARCAGEI Warehouse table name: KQL_X_INTERNAL_MSMQ_OPERATIONS_LYNC13 or KQLARCAGEI v Attribute group name: X INTERNAL MSMQ Operations OCS Table name: KQLARCAGEO Warehouse table name: KQL_X_INTERNAL_MSMQ_OPERATIONS_OCS or KQLARCAGEO v Attribute group name: X INTERNAL QMS Agent Lync Table name: KQLQMSAGEL Warehouse table name: KQL_X_INTERNAL_QMS_AGENT_LYNC or KQLQMSAGEL v Attribute group name: X INTERNAL QMS Agent OCS Table name: KQLQMSAGEO Warehouse table name: KQL_X_INTERNAL_QMS_AGENT_OCS or KQLQMSAGEO v Attribute group name: X INTERNAL SIP Networking LYNC Table name: KQLSIPNWKL Warehouse table name: KQL_X_INTERNAL_SIP_NETWORKING_LYNC or KQLSIPNWKL v Attribute group name: X INTERNAL SIP Networking LYNC13 Table name: KQLSIPNWKI Warehouse table name: KQL_X_INTERNAL_SIP_NETWORKING_LYNC13 or KQLSIPNWKI v Attribute group name: X INTERNAL SIP Networking OCS Table name: KQLSIPNWKO Warehouse table name: KQL_X_INTERNAL_SIP_NETWORKING_OCS or KQLSIPNWKO v Attribute group name: X INTERNAL SIP Peers LYNC 44 Microsoft Lync Server agent: User's Guide

55 Table name: KQLSIPEERL Warehouse table name: KQL_X_INTERNAL_SIP_PEERS_LYNC or KQLSIPEERL v Attribute group name: X INTERNAL SIP Peers LYNC13 Table name: KQLSIPEERI Warehouse table name: KQL_X_INTERNAL_SIP_PEERS_LYNC13 or KQLSIPEERI v Attribute group name: X INTERNAL SIP Peers OCS Table name: KQLSIPEERO Warehouse table name: KQL_X_INTERNAL_SIP_PEERS_OCS or KQLSIPEERO v Attribute group name: X INTERNAL SIP Protocols LYNC Table name: KQLSIPPRLL Warehouse table name: KQL_X_INTERNAL_SIP_PROTOCOLS_LYNC or KQLSIPPRLL v Attribute group name: X INTERNAL SIP Protocols LYNC13 Table name: KQLSIPPRLI Warehouse table name: KQL_X_INTERNAL_SIP_PROTOCOLS_LYNC13 or KQLSIPPRLI v Attribute group name: X INTERNAL SIP Protocols OCS Table name: KQLSIPPRLO Warehouse table name: KQL_X_INTERNAL_SIP_PROTOCOLS_OCS or KQLSIPPRLO v Attribute group name: X INTERNAL SIPEPS Transactions LYNC Table name: KQLSIPEPSL Warehouse table name: KQL_X_INTERNAL_SIPEPS_TRANSACTIONS_LYNC or KQLSIPEPSL v Attribute group name: X INTERNAL SIPEPS Transactions LYNC13 Table name: KQLSIPEPSI Warehouse table name: KQL_X_INTERNAL_SIPEPS_TRANSACTIONS_LYNC13 or KQLSIPEPSI v Attribute group name: X INTERNAL SIPEPS Transactions OCS Table name: KQLSIPEPS0 Warehouse table name: KQL_X_INTERNAL_SIPEPS_TRANSACTIONS_OCS or KQLSIPEPS0 v Attribute group name: X INTERNAL Throttling and Authentication Lync Table name: KQLLSTHAAO Warehouse table name: KQL_X_INTERNAL_THROTTLING_AND_AUTHENTICATION_LYNC or KQLLSTHAAO v Attribute group name: X INTERNAL Throttling and Authentication Lync13 Table name: KQLLSTHAAL Warehouse table name: KQL_X_INTERNAL_THROTTLING_AND_AUTHENTICATION_LYNC13 or KQLLSTHAAL v Attribute group name: X INTERNAL USRV Conference Control LYNC Table name: KQLUSRVCCL Warehouse table name: KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_LYNC or KQLUSRVCCL v Attribute group name: X INTERNAL USRV Conference Control LYNC13 Table name: KQLUSRVCCI Warehouse table name: KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_LYNC13 or KQLUSRVCCI v Attribute group name: X INTERNAL USRV Conference Control Notification LYNC Table name: KQLUSRVCNL Warehouse table name: KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_NOTIFICATION_LYNC or KQLUSRVCNL Chapter 4. Attributes reference 45

56 v Attribute group name: X INTERNAL USRV Conference Control Notification LYNC13 Table name: KQLUSRVCNI Warehouse table name: KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_NOTIFICATION_LYNC13 or KQLUSRVCNI v Attribute group name: X INTERNAL USRV Conference Control Notification OCS Table name: KQLUSRVCNO Warehouse table name: KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_NOTIFICATION_OCS or KQLUSRVCNO v Attribute group name: X INTERNAL USRV Conference Control OCS Table name: KQLUSRVCCO Warehouse table name: KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_OCS or KQLUSRVCCO v Attribute group name: X INTERNAL USRV DBStore LYNC Table name: KQLUSRVDBL Warehouse table name: KQL_X_INTERNAL_USRV_DBSTORE_LYNC or KQLUSRVDBL v Attribute group name: X INTERNAL USRV DBStore LYNC13 Table name: KQLUSRVDBI Warehouse table name: KQL_X_INTERNAL_USRV_DBSTORE_LYNC13 or KQLUSRVDBI v Attribute group name: X INTERNAL USRV DBStore OCS Table name: KQLUSRVDBO Warehouse table name: KQL_X_INTERNAL_USRV_DBSTORE_OCS or KQLUSRVDBO v Attribute group name: X INTERNAL USRV EndpointCache LYNC Table name: KQLUSRVEPL Warehouse table name: KQL_X_INTERNAL_USRV_ENDPOINTCACHE_LYNC or KQLUSRVEPL v Attribute group name: X INTERNAL USRV EndpointCache LYNC13 Table name: KQLUSRVEPI Warehouse table name: KQL_X_INTERNAL_USRV_ENDPOINTCACHE_LYNC13 or KQLUSRVEPI v Attribute group name: X INTERNAL USRV EndpointCache OCS Table name: KQLUSRVEPO Warehouse table name: KQL_X_INTERNAL_USRV_ENDPOINTCACHE_OCS or KQLUSRVEPO v Attribute group name: X INTERNAL USRV HTTPS Transport LYNC Table name: KQLUSRVTRL Warehouse table name: KQL_X_INTERNAL_USRV_HTTPS_TRANSPORT_LYNC or KQLUSRVTRL v Attribute group name: X INTERNAL USRV HTTPS Transport LYNC13 Table name: KQLUSRVTRI Warehouse table name: KQL_X_INTERNAL_USRV_HTTPS_TRANSPORT_LYNC13 or KQLUSRVTRI v Attribute group name: X INTERNAL USRV HTTPS Transport OCS Table name: KQLUSRVTRO Warehouse table name: KQL_X_INTERNAL_USRV_HTTPS_TRANSPORT_OCS or KQLUSRVTRO v Attribute group name: X INTERNAL USRV MCU Allocation Latency LYNC Table name: KQLUSRVLSL Warehouse table name: KQL_X_INTERNAL_USRV_MCU_ALLOCATION_LATENCY_LYNC or KQLUSRVLSL v Attribute group name: X INTERNAL USRV MCU Allocation Latency LYNC13 Table name: KQLUSRVLSI 46 Microsoft Lync Server agent: User's Guide

57 Warehouse table name: KQL_X_INTERNAL_USRV_MCU_ALLOCATION_LATENCY_LYNC13 or KQLUSRVLSI v Attribute group name: X INTERNAL USRV MCU Allocation Latency OCS Table name: KQLUSRVLSO Warehouse table name: KQL_X_INTERNAL_USRV_MCU_ALLOCATION_LATENCY_OCS or KQLUSRVLSO v Attribute group name: X INTERNAL USRV Pool Conference Statistics LYNC Table name: KQLUSRVCSL Warehouse table name: KQL_X_INTERNAL_USRV_POOL_CONFERENCE_STATISTICS_LYNC or KQLUSRVCSL v Attribute group name: X INTERNAL USRV Pool Conference Statistics LYNC13 Table name: KQLUSRVCSI Warehouse table name: KQL_X_INTERNAL_USRV_POOL_CONFERENCE_STATISTICS_LYNC13 or KQLUSRVCSI v Attribute group name: X INTERNAL USRV Pool Conference Statistics OCS Table name: KQLUSRVCSO Warehouse table name: KQL_X_INTERNAL_USRV_POOL_CONFERENCE_STATISTICS_OCS or KQLUSRVCSO v Attribute group name: X INTERNAL WEB CCCP Processing LYNC Table name: KQLWEBC3PL Warehouse table name: KQL_X_INTERNAL_WEB_CCCP_PROCESSING_LYNC or KQLWEBC3PL v Attribute group name: X INTERNAL WEB CCCP Processing LYNC13 Table name: KQLWEBC3PI Warehouse table name: KQL_X_INTERNAL_WEB_CCCP_PROCESSING_LYNC13 or KQLWEBC3PI v Attribute group name: X INTERNAL WEB CCCP Processing OCS Table name: KQLWEBC3PO Warehouse table name: KQL_X_INTERNAL_WEB_CCCP_PROCESSING_OCS or KQLWEBC3PO v Attribute group name: X INTERNAL WEB Conferencing LYNC Table name: KQLWEBCNFL Warehouse table name: KQL_X_INTERNAL_WEB_CONFERENCING_LYNC or KQLWEBCNFL v Attribute group name: X INTERNAL WEB Conferencing LYNC13 Table name: KQLWEBCNFI Warehouse table name: KQL_X_INTERNAL_WEB_CONFERENCING_LYNC13 or KQLWEBCNFI v Attribute group name: X INTERNAL WEB Conferencing OCS Table name: KQLWEBCNFO Warehouse table name: KQL_X_INTERNAL_WEB_CONFERENCING_OCS or KQLWEBCNFO v Attribute group name: X INTERNAL WEB MCU State and Performance LYNC Table name: KQLWEBMCUL Warehouse table name: KQL_X_INTERNAL_WEB_MCU_STATE_AND_PERFORMANCE_LYNC or KQLWEBMCUL v Attribute group name: X INTERNAL WEB MCU State and Performance LYNC13 Table name: KQLWEBMCUI Warehouse table name: KQL_X_INTERNAL_WEB_MCU_STATE_AND_PERFORMANCE_LYNC13 or KQLWEBMCUI v Attribute group name: X INTERNAL WEB MCU State and Performance OCS Table name: KQLWEBMCUO Chapter 4. Attributes reference 47

58 Warehouse table name: KQL_X_INTERNAL_WEB_MCU_STATE_AND_PERFORMANCE_OCS or KQLWEBMCUO Attributes in each attribute group Attributes in each Microsoft Lync Server agent attribute group collect data that the agent uses for monitoring. The descriptions of the attribute groups contain the following information: Historical group Whether the attribute group is a historical type that you can roll off to a data warehouse. Attribute descriptions Information such as description, type, source, and warehouse name, as applicable, for each attribute in the attribute group. Some attributes are designated as key attributes. A key attribute is an attribute that is used in warehouse aggregation to identify rows of data that represent the same object. The information sometimes uses C programming code syntax for if-then-else clauses to describe how an attribute is derived, for example: (CPU_Pct <0) (Memory_Pct <0)?0:1 This example means that if the CPU_Pct attribute is less than 0 or if the Memory_Pct attribute is less than 0, then the attribute is set to 0. Otherwise, the attribute is set to 1. Address Book File Download attribute group This attribute group contains attributes that are related to the Address Book File Download module of Lync Web App. This attribute group is applicable only for Lync Server. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Address Book File Download attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Succeeded File Requests attribute 48 Microsoft Lync Server agent: User's Guide

59 The number of times that the request were successfully processed by the Address Book Server while downloading the address book file since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Succeeded_File_Requests. SUCCEEDED_FILE_REQUESTS or ABFD_0 Succeeded File Requests (Per Sec) attribute The rate at which the requests were successfully processed by the Address Book Server while downloading the address book file. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Succeeded_File_Requests_Per_Sec. SUCCEEDED_FILE_REQUESTS_PER_SEC or ABFD_1 Average Processing Time For a Succeeded File Request attribute The average time (in milliseconds) that is taken by the Address Book Server to successfully process a request for downloading the address book file. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Average_Processing_Time_For_a_Succeeded_File_Request. AVERAGE_PROCESSING_TIME_FOR_A_SUCCEEDED_FILE_REQUEST or ABFD_2 Failed File Requests attribute Chapter 4. Attributes reference 49

60 The number of requests for downloading the address book file that failed since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_File_Requests. FAILED_FILE_REQUESTS or ABFD_3 Failed File Requests (Per Sec) attribute The rate at which requests fail while downloading the address book file. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_File_Requests_Per_Sec. FAILED_FILE_REQUESTS_PER_SEC or ABFD_4 Address Book Web Query attribute group This attribute group contains attributes that are related to Address Book Web Query of Lync Web App. This attribute group is applicable only for Lync Server. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Address Book Web Query attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. 50 Microsoft Lync Server agent: User's Guide

61 TIMESTAMP Search Requests attribute The number of address book search requests that were sent by the LWA users to the Address Book Server since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Search_Requests. SEARCH_REQUESTS or ABWQ_0 Search Requests (Per Sec) attribute The rate at which the address book search requests are sent by the LWA users to the Address Book Server. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Search_Requests_Per_Sec. SEARCH_REQUESTS_PER_SEC or ABWQ_1 Successful Search Requests attribute The number of address book search requests that were successfully processed by the Address Book Server since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Successful_Search_Requests. SUCCESSFUL_SEARCH_REQUESTS or ABWQ_2 Percent Successful Address Book Search Requests attribute Chapter 4. Attributes reference 51

62 The percentage of address book search requests that are successfully processed by the Address Book Server. Real number (32-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Value Exceeds Maximum ( ) v Value Exceeds Minimum ( ) The source for this attribute is derived: (Successful_Search_Requests / Search_Requests) * 100. PERCENT_SUCCESSFUL_ADDRESS_BOOK_SEARCH_REQUESTS or ABWQ101 Successful Search Requests (Per Sec) attribute The rate at which the address book search requests are successfully processed by the Address Book Server. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Successful_Search_Requests_Per_Sec. SUCCESSFUL_SEARCH_REQUESTS_PER_SEC or ABWQ_3 Failed Search Requests attribute The number of address book search requests that failed since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Search_Requests. FAILED_SEARCH_REQUESTS or ABWQ_4 Percent Failed Address Book Search Requests attribute The percentage of address book search requests that fail. 52 Microsoft Lync Server agent: User's Guide

63 Real number (32-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Value Exceeds Maximum ( ) v Value Exceeds Minimum ( ) The source for this attribute is derived: (Failed_Search_Requests / Search_Requests) * 100. PERCENT_FAILED_ADDRESS_BOOK_SEARCH_REQUESTS or ABWQ102 Failed Search Requests (Per Sec) attribute The rate at which address book search requests fail. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Search_Requests_Per_Sec. FAILED_SEARCH_REQUESTS_PER_SEC or ABWQ_5 Average Processing Time For a Search Request attribute The average time (in milliseconds) that is taken by the Address Book Server to process an address book search request. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Average_Processing_Time_For_a_Search_Request. AVERAGE_PROCESSING_TIME_FOR_A_SEARCH_REQUEST or ABWQ_6 Database Queries (Per Sec) attribute The rate at which address book database queries are sent by the LWA users to the Address Book Server. Real number (64-bit gauge) with two decimal places of precision with Chapter 4. Attributes reference 53

64 enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Database_Queries_Per_Sec. DATABASE_QUERIES_PER_SEC or ABWQ_7 Average Processing Time For Address Book Database Query attribute The average time (in milliseconds) that is taken by the Address Book Server to process an address book database query. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Average_Processing_Time_For_Address_Book_Database_Query. AVERAGE_PROCESSING_TIME_FOR_ADDRESS_BOOK_DATABASE_QUERY or ABWQ_8 Prefix Search Requests attribute The total number of address book search requests that matched the prefix of the string that was specified by the LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Prefix Search_Requests. PREFIX_STRING_SEARCH_REQUESTS or ABWQ_9 Exact Search Requests attribute The total number of address book search requests that matched the exact string that was specified by the LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 54 Microsoft Lync Server agent: User's Guide

65 The source for this attribute is Filtered data - Exact Search_Requests. EXACT_STRING_SEARCH_REQUESTS or ABWQ_10 Prefix DTMF Search Requests attribute The number of address book search requests that matched the initial characters of the string that was dialed by the LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Prefix_DTMF_Search_Requests. PREFIX_DTMF_SEARCH_REQUESTS or ABWQ_11 Exact Dial Search Requests attribute The number of address book search requests that matched the string that was dialed by the LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Exact_Dial Search_Requests. EXACT_DIAL_STRING_SEARCH_REQUESTS or ABWQ_12 Organizational Search Requests attribute The number of requests for downloading the address book file of an organization that were sent by the LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Organizational_Search_Requests. Chapter 4. Attributes reference 55

66 ORGANIZATIONAL_SEARCH_REQUESTS or ABWQ_13 One Character Prefix Search Requests attribute The number of address book search requests that matched the first character in the string that was specified by the LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - One_Character_Prefix_Search_Requests. ONE_CHARACTER_PREFIX_SEARCH_REQUESTS or ABWQ_14 Average Processing Time For One Character Search Requests attribute The average time (in milliseconds) that is taken by the Address Books Server to process one-character address book search requests. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Average_Processing_Time_For_One_Character_Search_Requests. AVERAGE_PROCESSING_TIME_FOR_ONE_CHARACTER_SEARCH_REQUESTS or ABWQ_15 Two Character Prefix Search Requests attribute The number of address book search requests that matched the first two characters in the string that was specified by the LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Two_Character_Prefix_Search_Requests. 56 Microsoft Lync Server agent: User's Guide

67 TWO_CHARACTER_PREFIX_SEARCH_REQUESTS or ABWQ_16 Average Processing Time For Two Character Search Requests attribute The average time (in milliseconds) that is taken by the Address Book Server to process two-character address book search requests. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Average_Processing_Time_For_Two_Character_Search_Requests. AVERAGE_PROCESSING_TIME_FOR_TWO_CHARACTER_SEARCH_REQUESTS or ABWQ_17 Three or More Character Prefix Search Requests attribute The number of address book search requests that matched three or more characters in the string that was specified by the LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Three_or_More_Character_Prefix_Search_Requests. THREE_OR_MORE_CHARACTER_PREFIX_SEARCH_REQUESTS or ABWQ_18 Average Processing Time For Three or More Character Search Requests attribute The average time (in milliseconds) that is taken by the Address Book Server to process three-or-more-character address book search requests. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 57

68 The source for this attribute is Filtered data - Average_Processing_Time_For_More_Character_Search_Req. AVERAGE_PROCESSING_TIME_FOR_MORE_CHARACTER_SEARCH_REQ or ABWQ_19 Archiving Service DB Operations attribute group This attribute group contains attributes that are related to the database operations, which are performed by the Archiving Service.This attribute group is not available in Lync Server Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Archiving Service DB Operations attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Queue Latency attribute The average time (in milliseconds) for which a request remains in the database queue. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Queue_Latency. QUEUE_LATENCY or ARCH_SERV0 Sproc Latency attribute The average time (in milliseconds) that is taken to run a stored procedure (SPROC) call. 58 Microsoft Lync Server agent: User's Guide

69 Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Sproc_Latency. SPROC_LATENCY or ARCH_SERV1 Dropped Requests attribute The current number of requests that have been dropped by the database because the requests have timed out. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Dropped_Requests. DROPPED_REQUESTS or ARCH_SERV8 Deadlock Failures attribute The current number of deadlock failures that have occurred. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Deadlock_Failures. DEADLOCK_FAILURES or ARCH_SERV9 Severe SQL Errors attribute The current number of severe SQL errors that have occurred. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 59

70 The source for this attribute is Filtered data - Severe_SQL_Errors. SEVERE_SQL_ERRORS or ARCH_SER12 Fatal SQL Errors attribute The current number of fatal SQL errors that have occurred. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Fatal_SQL_Errors. FATAL_SQL_ERRORS or ARCH_SER13 Throttled Requests (Per Sec) attribute The number of requests that are currently rejected by the server per second due to high database queue latency. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Throttled_Requests_Per_Sec. THROTTLED_REQUESTS_PER_SEC or ARCH_SER14 Throttled Requests attribute The current number of requests that have been rejected by the server due to high database queue latency. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Throttled_Requests. THROTTLED_REQUESTS or ARCH_SER15 60 Microsoft Lync Server agent: User's Guide

71 Archiving Service Read attribute group This attribute group contains attributes that are related to MSMQ read operations, which are performed by the Archiving Service.This attribute group is not available in Lync Server Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Archiving Service Read attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Messages Failed Validation attribute The total number of messages for which validation failed since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Messages_Failed_Validation. MESSAGES_FAILED_VALIDATION or ARCH_SERVI Dropped Messages From MSMQ attribute The total number of messages that have been dropped from the MSMQ on the Archiving Server since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 61

72 The source for this attribute is Filtered data - Dropped_Messages_From_MSMQ. DROPPED_MESSAGES_FROM_MSMQ or ARCH_SERV0 Dropped Messages From MSMQ (Per Sec) attribute The rate at which messages are dropped from the MSMQ on the Archiving Server. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Dropped_Messages_From_MSMQ_Per_Sec. DROPPED_MESSAGES_FROM_MSMQ_PER_SEC or ARCH_SERV1 Aborted Transactions attribute The total number of MSMQ read operations that have been abruptly stopped since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Aborted_Transactions. ABORTED_TRANSACTIONS or ARCH_SERV2 Aborted Transactions (Per Sec) attribute The rate at which MSMQ read operations are abruptly stopped. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Aborted_Transactions_Per_Sec. ABORTED_TRANSACTIONS_PER_SEC or ARCH_SERV3 62 Microsoft Lync Server agent: User's Guide

73 Archiving Service Write attribute group This attribute group contains attributes that are related to the SQL database write operations, which are performed by the Archiving Service.This attribute group is not available in Lync Server Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Archiving Service Write attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Messages Write Failures attribute The total number of messages that have failed to be written to the SQL database since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Messages_Write_Failures. MESSAGES_WRITE_FAILURES or ARCH_SERV1 Messages Write Failures (Per Sec) attribute The rate at which messages have failed to be written to the SQL database. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 63

74 The source for this attribute is Filtered data - Messages_Write_Failures_Per_Sec. MESSAGES_WRITE_FAILURES_PER_SEC or ARCH_SERV2 Audio Video CCCP Processing attribute group This attribute group contains attributes that include performance monitoring data that is related to the CCCP processing of Audio/Video Conferencing. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Audio Video CCCP Processing attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP CCCP Messages Sent attribute The total number of CCCP messages that have been sent by the OCS clients to the Audio/Video MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Sent. CCCP_MESSAGES_SENT or AVMCU_008_ CCCP Messages Received attribute The total number of CCCP messages that have been received by the OCS clients since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 64 Microsoft Lync Server agent: User's Guide

75 The source for this attribute is Filtered data - CCCP_Messages_Received. CCCP_MESSAGES_RECEIVED or AVMCU_000_ CCCP Messages Failed attribute The total number of CCCP messages that failed since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Failed. CCCP_MESSAGES_FAILED or AVMCU_018_ CCCP Notifications Sent attribute The total number of CCCP notifications that have been sent by the Audio/Video MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Notifications_Sent. CCCP_NOTIFICATIONS_SENT or AVMCU_014_ CCCP Notifications Received attribute The total number of CCCP notifications that have been received by the Audio/Video MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Notifications_Received. Chapter 4. Attributes reference 65

76 CCCP_NOTIFICATIONS_RECEIVED or AVMCU_006_ CCCP Messages Sent (Per Sec) attribute The number of CCCP messages that are currently sent by the OCS clients to the Audio/Video MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Sent_Per_Sec. CCCP_MESSAGES_SENT_PER_SEC or AVMCU_009_ CCCP Messages Received (Per Sec) attribute The number of CCCP messages that are currently received by the OCS clients per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Received_Per_Sec. CCCP_MESSAGES_RECEIVED_PER_SEC or AVMCU_001_ CCCP Notifications Sent (Per Sec) attribute The number of CCCP notifications that are currently sent by the Audio/Video MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Notifications_Sent_Per_Sec. CCCP_NOTIFICATIONS_SENT_PER_SEC or AVMCU_015_ CCCP Notifications Received (Per Sec) attribute 66 Microsoft Lync Server agent: User's Guide

77 The number of CCCP notifications that are currently received by the Audio/Video MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Notifications_Received_Per_Sec. CCCP_NOTIFICATIONS_RECEIVED_PER_SEC or AVMCU_007_ CCCP Requests Sent attribute The total number of CCCP requests that have been sent by the OCS clients to the Audio/Video MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Requests_Sent. CCCP_REQUESTS_SENT or AVMCU_010_ CCCP Requests Received attribute The total number of CCCP requests that have been received by the OCS clients since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Requests_Received. CCCP_REQUESTS_RECEIVED or AVMCU_002_ CCCP Responses Sent attribute The total number of CCCP responses that have been sent by the Audio/Video MCU to the OCS clients since the service was started. Chapter 4. Attributes reference 67

78 Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Responses_Sent. CCCP_RESPONSES_SENT or AVMCU_012_ CCCP Responses Received attribute The total number of CCCP responses that have been received by the Audio/Video MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Responses_Received. CCCP_RESPONSES_RECEIVED or AVMCU_004_ CCCP Requests Sent (Per Sec) attribute The number of CCCP requests that are currently sent by the OCS clients to the Audio/Video MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Requests_Sent_Per_Sec. CCCP_REQUESTS_SENT_PER_SEC or AVMCU_011_ CCCP Requests Received (Per Sec) attribute The number of CCCP requests that are currently received by the OCS clients per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 68 Microsoft Lync Server agent: User's Guide

79 The source for this attribute is Filtered data - CCCP_Requests_Received_Per_Sec. CCCP_REQUESTS_RECEIVED_PER_SEC or AVMCU_003_ CCCP Responses Sent (Per Sec) attribute The number of CCCP responses that are currently sent by the Audio/Video MCU to the OCS clients per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Responses_Sent_Per_Sec. CCCP_RESPONSES_SENT_PER_SEC or AVMCU_013_ CCCP Responses Received (Per Sec) attribute The number of CCCP responses that are currently received by the Audio/Video MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Responses_Received_Per_Sec. CCCP_RESPONSES_RECEIVED_PER_SEC or AVMCU_005_ Average Processing Time of Incoming CCCP Messages attribute The average time in milliseconds that is spent to process incoming CCCP messages. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 69

80 The source for this attribute is Filtered data - Average_Processing_Time_of_Incoming_CCCP_Messages. AVERAGE_PROCESSING_TIME_OF_INCOMING_CCCP_MESSAGES or AVMCU_031_ Audio Video MCU State and Performance attribute group This attribute group contains attributes that collect data to monitor the state and performance of the Audio/Video MCU. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Audio Video MCU State and Performance attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP MCU State attribute The current state of an MCU based on the number of conferences that are assigned to the MCU. The state can be normal, loaded, full, or unavailable. Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Normal (0) v Loaded (1) v Full (2) v Unavailable (3) The source for this attribute is Filtered data - MCU_State. MCU_STATE or AVMCU_005_ MCU Draining State attribute 70 Microsoft Lync Server agent: User's Guide

81 The current draining state of an MCU based on the number of conferences that are assigned to the MCU. The state can be draining, requesting to drain, or not requesting to drain. Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Not requesting to drain (0) v Requesting to drain (1) v Draining (2) The source for this attribute is Filtered data - MCU_Draining_State. MCU_DRAINING_STATE or AVMCU_006_ Audio Video Operations attribute group This attribute group contains attributes that are related to the Audio/Video Conferencing Server. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Audio Video Operations attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Active Conferences attribute The number of conferences that are currently active on the Audio/Video Conferencing Server. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 71

82 The source for this attribute is Filtered data - Active_Conferences. ACTIVE_CONFERENCES or AVMCU_000_ Active Users attribute The number of users that are currently active on the Audio/Video Conferencing Server. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_Users. ACTIVE_USERS or AVMCU_001_ Autodiscover attribute group This attribute group contains attributes that provide information about the Autodiscover Service module of Lync Server. This attribute group is applicable only for Lync Server. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Autodiscover attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Cross Forest Redirects attribute The number of Cross Forest Redirects since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 72 Microsoft Lync Server agent: User's Guide

83 The source for this attribute is Perfmon - LS:Autodiscover - Autodiscover Service\*\AUTODISCOVER - CrossForestRedirects. CROSS_FOREST_REDIRECTS or AUTODISCOV Domain Resource Responses attribute The number of Domain Resource Responses since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - LS:Autodiscover - Autodiscover Service\*\AUTODISCOVER - DomainResourceResponses. DOMAIN_RESOURCE_RESPONSES or AUTODISCO0 Failed Cross Forest Redirects attribute The number of Failed Cross Forest Redirects since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - LS:Autodiscover - Autodiscover Service\*\AUTODISCOVER - FailedCrossForestRedirects. FAILED_CROSS_FOREST_REDIRECTS or AUTODISCO1 Failed Split Domain Redirects attribute The number of Failed Split Domain Redirects since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 73

84 The source for this attribute is Perfmon - LS:Autodiscover - Autodiscover Service\*\AUTODISCOVER - FailedSplitDomainRedirects. FAILED_SPLIT_DOMAIN_REDIRECTS or AUTODISCO2 Federation Document Responses attribute The number of Federation Document Responses since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - LS:Autodiscover - Autodiscover Service\*\AUTODISCOVER - FederationDocumentResponses. FEDERATION_DOCUMENT_RESPONSES or AUTODISCO3 OAuth Resource Responses attribute The number of OAuth Resource Responses since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - LS:Autodiscover - Autodiscover Service\*\AUTODISCOVER - OAuthResourceResponses. OAUTH_RESOURCE_RESPONSES or AUTODISCO4 Root Resource Responses attribute The number of Root Resource Responses since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - LS:Autodiscover - Autodiscover Service\*\AUTODISCOVER - RootResourceResponses. ROOT_RESOURCE_RESPONSES or AUTODISCO5 Split Domain Redirects attribute 74 Microsoft Lync Server agent: User's Guide

85 The number of Split Domain Redirects since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - LS:Autodiscover - Autodiscover Service\*\AUTODISCOVER - SplitDomainRedirects. SPLIT_DOMAIN_REDIRECTS or AUTODISCO6 User Resource Responses attribute The number of User Resource Responses since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - LS:Autodiscover - Autodiscover Service\*\AUTODISCOVER - UserResourceResponses. USER_RESOURCE_RESPONSES or AUTODISCO7 Availability attribute group The Availability attribute group contains the availability data for all processes and services that make up this application. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Availability attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. Chapter 4. Attributes reference 75

86 TIMESTAMP Application Component attribute: This attribute is a key attribute. The descriptive name of a part of the application. APPLICATION_COMPONENT or COMPONENT Name attribute The name of the process, service, or functionality test. This name matches the executable name of the process, the service short name or the name of the process used to test the application. with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v N/A (N/A) NAME Status attribute The status of the application component. v For processes 'UP', 'DOWN', 'WARNING', or 'PROCESS_DATA_NOT_AVAILABLE': 'PROCESS_DATA_NOT_AVAILABLE' is displayed for a process when the matching process is running but the resource use information cannot be collected for that process. v For services 'UP', 'DOWN', or 'UNKNOWN': 'UNKNOWN' is displayed when the service is not installed. v For functionality tests: 'PASSED' or 'FAILED' is displayed. Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v DOWN (0) v UP (1) v WARNING (2) v UNKNOWN (3) v PASSED (4) v FAILED (5) v PROCESS DATA NOT AVAILABLE (6) 76 Microsoft Lync Server agent: User's Guide

87 STATUS Full Name attribute The full name of the process including the path. with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v N/A (N/A) The source for this attribute is collected from the operating system. The data is gathered from the Windows process. The data is limited to 256 bytes. FULL_NAME or FULLNAME attribute The type of the application component. Components are processes, services, or functionality tests. Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v PROCESS (0) v SERVICE (1) v FUNCTIONALITY TEST (2) TYPE Virtual Size attribute The virtual size (in MB) of the process. Integer (32-bit gauge) The source for this attribute is Collected from the operating system. It is gathered from the Perfmon counter Process - Private Bytes.. VIRTUAL_SIZE or VIRTSIZE Page Faults per Sec attribute The rate of page faults for the process measured in faults per second. This attribute only contains valid data for processes. Integer (32-bit gauge) The source for this attribute is Collected from the operating system. It is gathered from the Perfmon counter Process - Page Faults/sec.. PAGE_FAULTS_PER_SEC or PAGEFAULTS Chapter 4. Attributes reference 77

88 Working Set Size attribute The working set size of the process in MB. This attribute only contains valid data for processes. Integer (32-bit gauge) The source for this attribute is Collected from the operating system. It is gathered from the Perfmon counter Process - Working Set.. WORKING_SET_SIZE or WORKSET Thread Count attribute The number of threads currently allocated by this process. This attribute only contains valid data for processes. Integer (32-bit gauge) The source for this attribute is Collected from the operating system. It is gathered from the Perfmon counter Process - Thread Count.. THREAD_COUNT or THREADS PID attribute The process ID associated with the process. This attribute only contains valid data for processes. Integer (32-bit gauge) The source for this attribute is Collected from the operating system. It is gathered from the Perfmon counter Process - ID Process.. PID Percent Privileged Time attribute The percentage of the available CPU time that is being used by this process for privileged operation. Integer (32-bit gauge) The source for this attribute is Collected from the operating system. It is gathered from the Perfmon counter Process - % Privileged Time.. PERCENT_PRIVILEGED_TIME or PERCPRIV Percent User Mode Time attribute The percentage of the available CPU time that is being used by this process for user mode operation. Integer (32-bit gauge) The source for this attribute is Collected from the operating system. It is gathered from the Perfmon counter Process - % User Time.. PERCENT_USER_MODE_TIME or PERCUSER Percent Processor Time attribute 78 Microsoft Lync Server agent: User's Guide

89 The percentage of the elapsed time that this process used the processor to execute instructions. Integer (32-bit gauge) The source for this attribute is Collected from the operating system. It is gathered from the Perfmon counter Process -% Processor Time.. PERCENT_PROCESSOR_TIME or PERCPROC Command Line attribute The program name and any arguments specified on the command line when the process was started. This has the value N/A if this is a Service, or Functionality test. with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v N/A (N/A) The source for this attribute is Collected from the operating system. It is gathered from the process.. COMMAND_LINE or CMDLINE Functionality Test Status attribute The return code of the functionality test. When the monitored application is running correctly, 'SUCCESS' is displayed. 'NOT_RUNNING' is displayed when it is not running correctly. 'N/A' is displayed when the row does not represent a functionality test. Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v SUCCESS (0) v N/A (1) v GENERAL ERROR (2) v WARNING (3) v NOT RUNNING (4) v DEPENDENT NOT RUNNING (5) v ALREADY RUNNING (6) v PREREQ NOT RUNNING (7) v TIMED OUT (8) v DOESNT EXIST (9) v UNKNOWN (10) v DEPENDENT STILL RUNNING (11) v INSUFFICIENT USER AUTHORITY (12) Chapter 4. Attributes reference 79

90 FUNCTIONALITY_TEST_STATUS or FUNCSTATUS Functionality Test Message attribute The text message that corresponds to the Functionality Test Status. This is only valid for functionality tests. with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v N/A (N/A) FUNCTIONALITY_TEST_MESSAGE or FUNCMSG CDR Service DB Operations attribute group This attribute group contains attributes that are related to the database operations, which are performed by the CDR Service.This attribute group is not available in Lync Server Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the CDR Service DB Operations attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Queue Latency attribute The average time (in milliseconds) for which a request remains in the database queue. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 80 Microsoft Lync Server agent: User's Guide

91 The source for this attribute is Filtered data - Queue_Latency. QUEUE_LATENCY or CDR_SERVI0 Sproc Latency attribute The average time (in milliseconds) that is taken to run a stored procedure (SPROC) call. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Sproc_Latency. SPROC_LATENCY or CDR_SERVI1 Dropped Requests attribute The current number of requests that have been dropped by the database because the requests have timed out. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Dropped_Requests. DROPPED_REQUESTS or CDR_SERVI8 Deadlock Failures attribute The current number of deadlock failures that have occurred. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Deadlock_Failures. DEADLOCK_FAILURES or CDR_SERVI9 Chapter 4. Attributes reference 81

92 Severe SQL Errors attribute The current number of severe SQL errors that have occurred. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Severe_SQL_Errors. SEVERE_SQL_ERRORS or CDR_SERV12 Fatal SQL Errors attribute The current number of fatal SQL errors that have occurred. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Fatal_SQL_Errors. FATAL_SQL_ERRORS or CDR_SERV13 Throttled Requests (Per Sec) attribute The number of requests that are currently rejected by the server per second due to high database queue latency. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Throttled_Requests_Per_Sec. THROTTLED_REQUESTS_PER_SEC or CDR_SERV14 Throttled Requests attribute The current number of requests that have been rejected by the server due to high database queue latency. Integer (64-bit gauge) with enumerated values. The strings are displayed in the 82 Microsoft Lync Server agent: User's Guide

93 Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Throttled_Requests. THROTTLED_REQUESTS or CDR_SERV15 CDR Service Read attribute group This attribute group contains attributes that are related to MSMQ read operations, which are performed by CDR Service.This attribute group is not available in Lync Server Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the CDR Service Read attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Messages Failed Validation attribute The total number of messages for which validation failed since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Messages_Failed_Validation. MESSAGES_FAILED_VALIDATION or CDR_SERVII Dropped Messages From MSMQ attribute Chapter 4. Attributes reference 83

94 The total number of messages that have been dropped from the MSMQ on the CDR Server since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Dropped_Messages_From_MSMQ. DROPPED_MESSAGES_FROM_MSMQ or CDR_SERVI0 Dropped Messages From MSMQ (Per Sec) attribute The rate at which messages have been dropped from the MSMQ on the CDR Server. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Dropped_Messages_From_MSMQ_Per_Sec. DROPPED_MESSAGES_FROM_MSMQ_PER_SEC or CDR_SERVI1 Aborted Transactions attribute The total number of MSMQ read operations that have been abruptly stopped since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Aborted_Transactions. ABORTED_TRANSACTIONS or CDR_SERVI2 Aborted Transactions (Per Sec) attribute The rate at which MSMQ read operations are abruptly stopped. Real number (64-bit gauge) with two decimal places of precision with 84 Microsoft Lync Server agent: User's Guide

95 enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Aborted_Transactions_Per_Sec. ABORTED_TRANSACTIONS_PER_SEC or CDR_SERVI3 CDR Service Write attribute group This attribute group contains attributes that are related to SQL database write operations, which are performed by the CDR Service.This attribute group is not available in Lync Server Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the CDR Service Write attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Messages Write Failures attribute The total number of messages that have failed to be written to the SQL database since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Messages_Write_Failures. MESSAGES_WRITE_FAILURES or CDR_SERVI1 Chapter 4. Attributes reference 85

96 Messages Write Failures (Per Sec) attribute The rate at which messages have failed to be written to the SQL database. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Messages_Write_Failures_Per_Sec. MESSAGES_WRITE_FAILURES_PER_SEC or CDR_SERVI2 CWA Authentication attribute group This attribute group contains attributes that are related to the Authentication Module of CWA. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the CWA Authentication attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Name attribute: This attribute is a key attribute. The name of the CWA instance. The source for this attribute is derived: instancename(0). NAME Successful Form Based Authentication Logon Attempts attribute The total number of successful logon attempts that used form-based authentication since the CWA virtual server was started. 86 Microsoft Lync Server agent: User's Guide

97 Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA Successful forms auth logons. SUCCESSFUL_FORM_BASED_AUTHENTICATION_LOGON_ATTEMPTS or CWA_001_SU Percent Successful Form Based Authentication Logon Attempts attribute The total percentage of successful logon attempts that use form-based authentication. Real number (32-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Value Exceeds Maximum ( ) v Value Exceeds Minimum ( ) The source for this attribute is derived: (Successful_Form_Based_Authentication_Logon_Attempts / (Successful_Form_Based_Authentication_Logon_Attempts + Failed_Form_Based_Authentication_Logon_Attempts)) * 100. PERCENT_SUCCESSFUL_FORM_BASED_AUTHENTICATION_LOGON _ATTEMPTS or CWA_103_PS Successful Form Based Authentication Logon Attempts (Per Sec) attribute The current number of successful logon attempts per second that use form-based authentication. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA Successful forms auth logon attempts / sec. SUCCESSFUL_FORM_BASED_AUTHENTICATION_LOGON _ATTEMPTS_PER_SEC or CWA_002_SU Chapter 4. Attributes reference 87

98 Failed Form Based Authentication Logon Attempts attribute The total number of failed logon attempts that used form-based authentication since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA Forms auth logon failures. FAILED_FORM_BASED_AUTHENTICATION_LOGON_ATTEMPTS or CWA_003_FO Percent Failed Form Based Authentication Logon Attempts attribute The total percentage of failed logon attempts that use form-based authentication. Real number (32-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Value Exceeds Maximum ( ) v Value Exceeds Minimum ( ) The source for this attribute is derived: (Failed_Form_Based_Authentication_Logon_Attempts / (Successful_Form_Based_Authentication_Logon_Attempts + Failed_Form_Based_Authentication_Logon_Attempts)) * 100. PERCENT_FAILED_FORM_BASED_AUTHENTICATION_LOGON_ATTEMPTS or CWA_102_PF Failed Form Based Authentication Logon Attempts (Per Sec) attribute The current number of failed logon attempts per second that use form-based authentication. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA Forms auth logon failures / sec. 88 Microsoft Lync Server agent: User's Guide

99 FAILED_FORMS_BASED_AUTHENTICATION_LOGON_ATTEMPTS_PER_SEC or CWA_004_FO Successful IWA Logon Attempts attribute The total number of successful logon attempts that used IWA since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA Successful IWA auth logons. SUCCESSFUL_IWA_LOGON_ATTEMPTS or CWA_005_SU Percent Successful IWA Logon Attempts attribute The total percentage of successful logon attempts that use IWA. Real number (32-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Value Exceeds Maximum ( ) v Value Exceeds Minimum ( ) The source for this attribute is derived: (Successful_IWA_Logon_Attempts / (Successful_IWA_Logon_Attempts + Failed_IWA_Logon_Attempts)) * 100. PERCENT_SUCCESSFUL_IWA_LOGON_ATTEMPTS or CWA_101_PS Successful IWA Logon Attempts (Per Sec) attribute The current number of successful logon attempts per second that use IWA. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA Successful IWA auth logon attempts / sec. SUCCESSFUL_IWA_LOGON_ATTEMPTS_PER_SEC or CWA_006_SU Chapter 4. Attributes reference 89

100 Failed IWA Logon Attempts attribute The total number of failed logon attempts that used IWA since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA IWA auth logon failures. FAILED_IWA_LOGON_ATTEMPTS or CWA_007_IW Percent Failed IWA Logon Attempts attribute The total percentage of failed logon attempts that use IWA. Real number (32-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Value Exceeds Maximum ( ) v Value Exceeds Minimum ( ) The source for this attribute is derived: (Failed_IWA_Logon_Attempts/ (Successful_IWA_Logon_Attempts + Failed_IWA_Logon_Attempts)) * 100. PERCENT_FAILED_IWA_LOGON_ATTEMPTS or CWA_100_PF Failed IWA Logon Attempts (Per Sec) attribute The current number of failed logon attempts per second that use IWA. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA IWA auth logon failures / sec. FAILED_IWA_LOGON_ATTEMPTS_PER_SEC or CWA_008_IW Outstanding Authorization Attempts attribute 90 Microsoft Lync Server agent: User's Guide

101 The total number of logon attempts that have been authenticated but are not yet logged on to OCS since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA Outstanding authorization attempts. OUTSTANDING_AUTHORIZATION_ATTEMPTS or CWA_009_OU Denied Authorizations attribute The total number of authenticated logon attempts for which authorization was denied since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA Authorizations denied. DENIED_AUTHORIZATIONS or CWA_010_AU Denied Authorizations (Per Sec) attribute The rate at which authorization is currently denied for authenticated logon attempts. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA Authorizations denied / sec. DENIED_AUTHORIZATIONS_PER_SEC or CWA_011_AU Total LDAP Errors attribute Chapter 4. Attributes reference 91

102 The total number of authorization failures that occurred due to errors in the LDAP bind and LDAP search operations since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA LDAP error total. TOTAL_LDAP_ERRORS or CWA_012_LD LDAP Errors (Per Sec) attribute The rate at which authorization failures have occurred due to errors in the LDAP bind and LDAP search operations. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA LDAP errors / sec. LDAP_ERRORS_PER_SEC or CWA_013_LD Average Latency For Successful Authorization attribute The average time (in milliseconds) that is currently taken by the server to complete a successful authorization. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Authentication Module\*\CWA Average latency for successful authorization. AVERAGE_LATENCY_FOR_SUCCESSFUL_AUTHORIZATION or CWA_016_AV 92 Microsoft Lync Server agent: User's Guide

103 CWA Directory Search attribute group This attribute group contains attributes that are related to CWA Active Directory search operations. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the CWA Directory Search attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Name attribute: This attribute is a key attribute. The name of the CWA instance. The source for this attribute is derived: instancename(0). NAME Outstanding Search Requests attribute The total number of outstanding Active Directory search requests since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Directory Search\*\CWA Outstanding searches. OUTSTANDING_SEARCH_REQUESTS or CWA_000_OU Total Search Requests attribute The total number of Active Directory search requests that have been performed since the CWA virtual server was started. Chapter 4. Attributes reference 93

104 Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Directory Search\*\CWA Total searches. TOTAL_SEARCH_REQUESTS or CWA_001_TO Search Rate (Per Sec) attribute The rate at which search operations are currently performed by the CWA server. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Directory Search\*\CWA Searches / sec. SEARCH_RATE_PER_SEC or CWA_002_SE LDAP Errors attribute The total number of LDAP errors that have occurred during CWA Active Directory search operations since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Directory Search\*\CWA LDAP errors. LDAP_ERRORS or CWA_003_LD LDAP Errors (Per Sec) attribute The rate at which LDAP errors have currently occurred during Active Directory search operations. Real number (64-bit gauge) with two decimal places of precision with 94 Microsoft Lync Server agent: User's Guide

105 enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Directory Search\*\CWA LDAP errors / sec. LDAP_ERRORS_PER_SEC or CWA_004_LD Total Search Requests Denied attribute The total number of CWA client search requests that were denied since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Directory Search\*\CWA Total searches denied because the configured limit was exceeded.. TOTAL_SEARCH_REQUESTS_DENIED or CWA_005_TO Search Latency attribute The average time (in milliseconds) that is currently taken by the server to perform a CWA LDAP search operation. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Directory Search\*\CWA Search Latency (ms). SEARCH_LATENCY or CWA_006_SE CWA Security attribute group This attribute group contains attributes that are related to the CWA security. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the CWA Security attribute group: Chapter 4. Attributes reference 95

106 Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Name attribute: This attribute is a key attribute. The name of the CWA instance. The source for this attribute is derived: instancename(0). NAME Requests Rejected Due To Invalid Ticket attribute The total number of requests that have been rejected since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA Security\*\CWA Requests rejected due to invalid ticket. REQUESTS_REJECTED_DUE_TO_INVALID_TICKET or CWA_000_RE Requests Rejected Due To Invalid Ticket (Per Sec) attribute The rate at which requests are currently rejected. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 96 Microsoft Lync Server agent: User's Guide

107 The source for this attribute is Perfmon - CWA Security\*\CWA Requests rejected due to invalid ticket / sec. REQUESTS_REJECTED_DUE_TO_INVALID_TICKET_PER_SEC or CWA_001_RE CWA User Sessions attribute group This attribute group contains data that is related to the CWA user sessions. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the CWA User Sessions attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Name attribute: This attribute is a key attribute. The name of the CWA instance. The source for this attribute is derived: instancename(0). NAME Total Sessions attribute The total number of user sessions that have been initiated with OCS since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 97

108 The source for this attribute is Perfmon - CWA User session Service\*\CWA Total sessions. TOTAL_SESSIONS or CWA_000_TO Sessions (Per Sec) attribute The rate at which user sessions have currently logged on to OCS. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Sessions / sec. SESSIONS_PER_SEC or CWA_001_SE Active Sessions attribute The number of CWA user sessions that are currently active. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Sessions. ACTIVE_SESSIONS or CWA_002_SE Sessions Failed To Log On attribute The total number of user sessions that have been initiated from CWA clients but failed to log on to OCS since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Sessions failed to sign in. 98 Microsoft Lync Server agent: User's Guide

109 SESSIONS_FAILED_TO_LOGON or CWA_004_SE Sessions Failed To Log On (Per Sec) attribute The rate at which CWA user sessions have been initiated from CWA clients but currently failed to log on to OCS. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Sessions failed to sign in / sec. SESSIONS_FAILED_TO_SIGN_IN_PER_SEC or CWA_005_SE Sessions Logging attribute The number of CWA user sessions that are currently logging on to OCS. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Sessions signing in. SESSIONS_LOGGING or CWA_006_SE Total Timed Out Sessions attribute The total number of CWA user sessions that have been timed out because of a communication failure since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Total sessions timed out. TOTAL_TIMED_OUT_SESSIONS or CWA_007_TO Timed Out Sessions (Per Sec) attribute Chapter 4. Attributes reference 99

110 The rate at which CWA user sessions have currently timed out. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Sessions timeout / sec. TIMED_OUT_SESSIONS_PER_SEC or CWA_008_SE Average Session Logon Latency attribute The average time (in milliseconds) that is taken by a CWA user to establish an OCS session. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Average session sign in latency (ms). AVERAGE_SESSION_LOGON_LATENCY or CWA_009_AV Average Session Lifetime (Sec) attribute The average duration (in seconds) of a CWA session. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Average session lifetime (sec). AVERAGE_SESSION_LIFETIME_SEC or CWA_011_AV Total Requests attribute 100 Microsoft Lync Server agent: User's Guide

111 The total number of requests that have been processed in the user session service since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Total requests. TOTAL_REQUESTS or CWA_013_TO Requests (Per Sec) attribute The rate at which new session requests are currently sent from the CWA clients to OCS. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Requests / sec. REQUESTS_PER_SEC or CWA_014_RE Requests In Processing attribute The number of CWA client requests that are currently being processed. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Requests in processing. REQUESTS_IN_PROCESSING or CWA_015_RE Total Failed Requests attribute The total number of requests that failed to process since the CWA virtual server was started. Chapter 4. Attributes reference 101

112 Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Total requests failed. TOTAL_FAILED_REQUESTS or CWA_018_TO Failed Requests (Per Sec) attribute The rate at which CWA client requests have currently failed to process. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Requests failed / sec. FAILED_REQUESTS_PER_SEC or CWA_019_RE Total IM Sessions attribute The total number of instant messaging sessions that have been established since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Total instant message sessions. TOTAL_IM_SESSIONS or CWA_023_TO Instant Message Sessions (Per Sec) attribute The rate at which instant messaging sessions are currently established. Real number (64-bit gauge) with two decimal places of precision with 102 Microsoft Lync Server agent: User's Guide

113 enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Instant message sessions / sec. INSTANT_MESSAGE_SESSIONS_PER_SEC or CWA_024_IN Instant Message Sessions attribute The number of instant messaging sessions that are currently active. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Instant message sessions. INSTANT_MESSAGE_SESSIONS or CWA_025_IN Total Instant Messages Sent attribute The total number of instant messages that have been sent since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Total instant messages sent. TOTAL_INSTANT_MESSAGES_SENT or CWA_026_TO Instant Messages Sent (Per Sec) attribute The rate at which instant messages are currently sent. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 103

114 The source for this attribute is Perfmon - CWA User session Service\*\CWA Instant messages sent / sec. INSTANT_MESSAGES_SENT_PER_SEC or CWA_027_IN Total Instant Messages Failed To Deliver attribute The total number of instant messages for which delivery failed since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Total instant messages failed to deliver. TOTAL_INSTANT_MESSAGES_FAILED_TO_DELIVER or CWA_028_TO Instant Messages Failed To Deliver (Per Sec) attribute The rate at which instant messages have currently failed to be delivered. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Instant messages failed to deliver / sec. INSTANT_MESSAGES_FAILED_TO_DELIVER_PER_SEC or CWA_029_IN Total Instant Messages Received attribute The total number of instant messages that have been received since the CWA virtual server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 104 Microsoft Lync Server agent: User's Guide

115 The source for this attribute is Perfmon - CWA User session Service\*\CWA Total instant messages received. TOTAL_INSTANT_MESSAGES_RECEIVED or CWA_030_TO Instant Messages Received (Per Sec) attribute The rate at which instant messages are currently received. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Perfmon - CWA User session Service\*\CWA Instant messages received / sec. INSTANT_MESSAGES_RECEIVED_PER_SEC or CWA_031_IN Server Throttling State attribute The throttling state of the IM server. Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Throttling is off (0) v Throttling is on (due to low available memory) (1) v Throttling is on (due to high system CPU usage) (2) v Throttling is on (due to both, low available memory and high CPU usage) (3) The source for this attribute is Perfmon - CWA User session Service\*\CWA Server throttling state. SERVER_THROTTLING_STATE or CWA_033_SE Event Log attribute group The Event Log attribute group contains any event log entries that pertain to this application. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Event Log attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 105

116 NODE Log Name attribute The name of the event log - Application, System, Security or an application-specific log LOG_NAME or LOGNAME Event attribute The event source defined by the application EVENT_SOURCE or EVTSOURCE Event attribute Event - Error(0), Warning(1), Informational(2), Audit_Success(3), Audit_Failure(4), Unknown(5) Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Error (0) v Warning (1) v Informational (2) v Audit Success (3) v Audit Failure (4) v Unknown (5) EVENT_TYPE or EVTTYPE Event ID attribute The ID of the event Integer (32-bit counter) EVENT_ID or EVTID Event Category attribute The Category of the event with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v None (None) EVENT_CATEGORY or EVTCATEG Message attribute 106 Microsoft Lync Server agent: User's Guide

117 The event message MESSAGE Time Generated attribute The time the event was generated Timestamp TIME_GENERATED or TIMESTAMP IM CCCP Processing attribute group This attribute group contains attributes that include performance monitoring data that is related to the centralized conference control protocol (CCCP) processing of Instant Messaging(IM) operations. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the IM CCCP Processing attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP CCCP Messages Sent attribute The total number of CCCP messages that have been sent by the OCS clients to the IM MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Sent. Chapter 4. Attributes reference 107

118 CCCP_MESSAGES_SENT or IMMCU_008 CCCP Messages Received attribute The total number of CCCP messages that have been received by the OCS clients since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Received. CCCP_MESSAGES_RECEIVED or IMMCU_000 CCCP Messages Failed attribute The total number of CCCP messages that failed since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Failed. CCCP_MESSAGES_FAILED or IMMCU_018 CCCP Notifications Sent attribute The total number of CCCP notifications that have been sent by the IM MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Notifications_Sent. CCCP_NOTIFICATIONS_SENT or IMMCU_014 CCCP Notifications Received attribute The total number of CCCP notifications that have been received by the IM MCU since the service was started. 108 Microsoft Lync Server agent: User's Guide

119 Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Notifications_Received. CCCP_NOTIFICATIONS_RECEIVED or IMMCU_006 CCCP Messages Sent (Per Sec) attribute The number of CCCP messages that are currently sent by the OCS clients to the IM MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Sent_Per_Sec. CCCP_MESSAGES_SENT_PER_SEC or IMMCU_009 CCCP Messages Received (Per Sec) attribute The number of CCCP messages that are currently received by the OCS clients per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Received_Per_Sec. CCCP_MESSAGES_RECEIVED_PER_SEC or IMMCU_001 CCCP Notifications Sent (Per Sec) attribute The number of CCCP notifications that are currently sent by the IM MCU per second. Real number (64-bit gauge) with two decimal places of precision with Chapter 4. Attributes reference 109

120 enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Notifications_Sent_Per_Sec. CCCP_NOTIFICATIONS_SENT_PER_SEC or IMMCU_015 CCCP Notifications Received (Per Sec) attribute The number of CCCP notifications that are currently received by the IM MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Notifications_Received_Per_Sec. CCCP_NOTIFICATIONS_RECEIVED_PER_SEC or IMMCU_007 CCCP Requests Sent attribute The total number of CCCP requests that have been sent by the OCS clients to the IM MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Requests_Sent. CCCP_REQUESTS_SENT or IMMCU_010 CCCP Requests Received attribute The total number of CCCP requests that have been received by the OCS clients since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 110 Microsoft Lync Server agent: User's Guide

121 The source for this attribute is Filtered data - CCCP_Requests_Received. CCCP_REQUESTS_RECEIVED or IMMCU_002 CCCP Responses Sent attribute The total number of CCCP responses that have been sent by the IM MCU to the OCS clients since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Responses_Sent. CCCP_RESPONSES_SENT or IMMCU_012 CCCP Responses Received attribute The total number of CCCP responses that have been received by the IM MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Responses_Received. CCCP_RESPONSES_RECEIVED or IMMCU_004 CCCP Requests Sent (Per Sec) attribute The number of CCCP requests that are currently sent by the OCS clients to the IM MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Requests_Sent_Per_Sec. Chapter 4. Attributes reference 111

122 CCCP_REQUESTS_SENT_PER_SEC or IMMCU_011 CCCP Requests Received (Per Sec) attribute The number of CCCP requests that are currently received by the OCS clients per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Requests_Received_Per_Sec. CCCP_REQUESTS_RECEIVED_PER_SEC or IMMCU_003 CCCP Responses Sent (Per Sec) attribute The number of CCCP responses that are currently sent by the IM MCU to the OCS clients per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Responses_Sent_Per_Sec. CCCP_RESPONSES_SENT_PER_SEC or IMMCU_013 CCCP Responses Received (Per Sec) attribute The number of CCCP responses that are currently received by the IM MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Responses_Received_Per_Sec. CCCP_RESPONSES_RECEIVED_PER_SEC or IMMCU_005 Average Processing Time of Incoming CCCP Messages attribute 112 Microsoft Lync Server agent: User's Guide

123 The average time in milliseconds that is spent to process incoming CCCP messages. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Average_Processing_Time_of_Incoming_CCCP_Messages. AVERAGE_PROCESSING_TIME_OF_INCOMING_CCCP_MESSAGES or ASMCU_031_ IM Conferencing attribute group This attribute group contains attributes that are related to the OCS IM MCUs. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the IM Conferencing attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Active Conferences attribute The number of conferences that are currently active. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 113

124 The source for this attribute is Filtered data - Active_Conferences. ACTIVE_CONFERENCES or IMMCU_000 Connected Users attribute The number of users that are currently connected in all conferences. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Connected_Users. CONNECTED_USERS or IMMCU_001 Incoming Messages (Per Sec) attribute The total number of incoming instant messages per second in all conferences. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Messages_Per_Sec. INCOMING_MESSAGES_PER_SEC or IMMCU_005 Outgoing Messages (Per Sec) attribute The total number of outgoing instant messages per second in all conferences. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Outgoing_Messages_Per_Sec. OUTGOING_MESSAGES_PER_SEC or IMMCU_007 Incoming Messages attribute 114 Microsoft Lync Server agent: User's Guide

125 The total number of incoming instant messages in all conferences since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Messages. INCOMING_MESSAGES or IMMCU_004 Outgoing Messages attribute The total number of outgoing instant messages in all conferences since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Outgoing_Messages. OUTGOING_MESSAGES or IMMCU_006 IM MCU State and Performance attribute group This attribute group collects data that tracks the state and performance of the IM MCU. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the IM MCU State and Performance attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. Chapter 4. Attributes reference 115

126 TIMESTAMP MCU State attribute The current state of an MCU based on the number of conferences that are assigned to the MCU. The state can be normal, loaded, full, or unavailable. Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Normal (0) v Loaded (1) v Full (2) v Unavailable (3) The source for this attribute is Filtered data - MCU_State. MCU_STATE or IMMCU_005 MCU Draining State attribute The current draining state of an MCU based on the number of conferences that are assigned to the MCU. The state can be draining, requesting to drain, or not requesting to drain. Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Not requesting to drain (0) v Requesting to drain (1) v Draining (2) The source for this attribute is Filtered data - MCU_Draining_State. MCU_DRAINING_STATE or IMMCU_006_ Instant Messaging attribute group This attribute group contains attributes that are related to instant text messaging in the OCS. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Instant Messaging attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 116 Microsoft Lync Server agent: User's Guide

127 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP File Transfer Messages Rejected attribute The number of file transfer request messages that have been rejected for instant messaging conversations and group conferences since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - File_Transfer_Messages_Rejected. FILE_TRANSFER_MESSAGES_REJECTED or IIMFILTER0 Clickable URL Messages Rejected attribute The number of instant messages containing active URLs that have been rejected by the server since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Clickable_URL_Messages_Rejected. CLICKABLE_URL_MESSAGES_REJECTED or IIMFILTER1 Clickable URL Messages Modified attribute The number of instant messages containing active URLs that have been modified by the server since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 117

128 The source for this attribute is Filtered data - Clickable_URL_Messages_Modified. CLICKABLE_URL_MESSAGES_MODIFIED or IIMFILTER2 Active Messages attribute The number of active messages that are currently processed by the application. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_Messages. ACTIVE_MESSAGES or IIMFILTER3 Messages Processed attribute The number of messages that have been processed for an instant text messaging conversation since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Messages_Processed. MESSAGES_PROCESSED or IIMFILTER Service Unavailable Responses attribute The number of 503 (Service Unavailable) response code messages that have been generated since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Service_Unavailable_Responses. SERVICE_UNAVAILABLE_RESPONSES or IIMFILTER4 118 Microsoft Lync Server agent: User's Guide

129 Lync Media Quality attribute group This attribute group contains attributes that are related to monitoring the performance of the media engine.this attribute group is applicable only to Lync Server. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Lync Media Quality attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Name attribute: This attribute is a key attribute. The name of the Audio/Video Conferencing Server instance. The source for this attribute is Filtered data - Name. NAME Conferences Processed (Per Sec) attribute The rate at which audio and video conferences are processed. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Conferences_Processed_Per_Sec. CONFERENCES_PROCESSED_PER_SEC or MEDIA_000_ Average Conference Processing Time (microseconds) attribute The average time (in microseconds) that is required by the Audio/Video Conferencing Server to process a conference. Chapter 4. Attributes reference 119

130 Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Average_Conference_Processing_Time. AVERAGE_CONFERENCE_PROCESSING_TIME or MEDIA_001_ Packets Dropped In Transport attribute The total number of data packets that have been dropped while transferring data between two or more Lync clients since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Packets_Dropped_In_Transport. PACKETS_DROPPED_IN_TRANSPORT or MEDIA_002_ Lync Server Roles attribute group This attribute group displays the information about the Lync Server roles. Historical group This attribute group is not eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Lync Server Roles attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Timestamp attribute The local time at the agent when the data was collected. FQDN attribute 120 Microsoft Lync Server agent: User's Guide

131 The fully qualified domain name (FQDN) of the computer where the Lync Server role is installed. The source for this attribute is Script data. Installed Role attribute The Lync Server role that is installed on the computer. The source for this attribute is Script data. Lync Web Relay attribute group This attribute group contains attributes that provide information about the Web Relay module of the Lync Web App (LWA).This attribute group is applicable only for Lync Server. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Lync Web Relay attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Active SIP Connections attribute The number of SIP connections that are currently active. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_Sip_Connections. Chapter 4. Attributes reference 121

132 ACTIVE_SIP_CONNECTIONS or WEBRELAY_0 Active SIP Connections for Anonymous Users attribute The number of SIP connections that are currently active for the anonymous LWA users. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_SIP_Connections_for_Anonymous_Users. ACTIVE_SIP_CONNECTIONS_FOR_ANONYMOUS_USERS or WEBRELAY_1 Active SIP Connections for Authenticated Users attribute The number of SIP connections that are active for the authenticated LWA users. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_SIP_Connections_for_Authenticated_Users. ACTIVE_SIP_CONNECTIONS_FOR_AUTHENTICATED_USERS or WEBRELAY_2 Incoming App Share Connection Requests attribute The number of App Share connection requests that are sent by the LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_App_Share_Connection_Requests. INCOMING_APP_SHARE_CONNECTION_REQUESTS or WEBRELAY_3 Incoming Anonymous App Share Connection Requests attribute 122 Microsoft Lync Server agent: User's Guide

133 The number of App Share connection requests that are sent by the anonymous LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Anonymous_App_Share_Connection_Requests. INCOMING_ANONYMOUS_APP_SHARE_CONNECTION_REQUESTS or WEBRELAY_4 Incoming Authenticated App Share Connection Requests attribute The number of App Share connection requests that are sent by the authenticated LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Authenticated_App_Share_Connection_Requests. INCOMING_AUTHENTICATED_APP_SHARE_CONNECTION_REQUESTS or WEBRELAY_5 SIP Connection Failures attribute The number of times that the SIP connections failed since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - SIP_Connection_Failures. SIP_CONNECTION_FAILURES or WEBRELAY_6 SIP Connection Failures (Per Sec) attribute The rate at which the SIP connections have failed. Chapter 4. Attributes reference 123

134 Real number (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - SIP_Connection_Failures_Per_Sec. SIP_CONNECTION_FAILURES_PER_SEC or WEBRELAY_7 SIP Local Connection Failures attribute The number of times that the local SIP connections failed since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - SIP_Local_Connection_Failures. SIP_LOCAL_CONNECTION_FAILURES or WEBRELAY_8 SIP External Connection Failures attribute The number of times that the external SIP connections failed since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - SIP_External_Connection_Failures. SIP_EXTERNAL_CONNECTION_FAILURES or WEBRELAY_9 SIP Authentication Failures attribute The number of times that the SIP authentication requests failed since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 124 Microsoft Lync Server agent: User's Guide

135 The source for this attribute is Filtered data - SIP_Authentication_Failures. SIP_AUTHENTICATION_FAILURES or WEBRELAY10 SIP Authentication Failures (Per Sec) attribute The rate at which the SIP authentication requests have failed. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - SIP_Authentication_Failures_Per_Sec. SIP_AUTHENTICATION_FAILURES_PER_SEC or WEBRELAY11 SIP Authenticated User Authentication Failures attribute The number of times that the SIP authentication requests failed for the authenticated LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - SIP_Authenticated_User_Authentication_Failures. SIP_AUTHENTICATED_USER_AUTHENTICATION_FAILURES or WEBRELAY12 SIP Anonymous User Authentication Failures attribute The number of times that the SIP authentication requests failed for the anonymous LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 125

136 The source for this attribute is Filtered data - SIP_Anonymous_User_Authentication_Failures. SIP_ANONYMOUS_USER_AUTHENTICATION_FAILURES or WEBRELAY13 Average SIP Session Creation Time attribute The average time (in milliseconds) that is taken to start an SIP session. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Average_SIP_Session_Creation_Time. AVERAGE_SIP_SESSION_CREATION_TIME or WEBRELAY14 Active App Share Connections attribute The number of App Share connections that are currently active. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_App_Share_Connections. ACTIVE_APP_SHARE_CONNECTIONS or WEBRELAY15 Active App Share Connections for Anonymous Users attribute The number of App Share connections that are currently active for anonymous users. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_App_Share_Connections_for_Anonymous_Users. 126 Microsoft Lync Server agent: User's Guide

137 ACTIVE_APP_SHARE_CONNECTIONS_FOR_ANONYMOUS_USERS or WEBRELAY16 Active App Share Connections for Authenticated User attribute The number of App Share connections that are currently active for authenticated users. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_App_Share_Connections_for_Authenticated_User. ACTIVE_APP_SHARE_CONNECTIONS_FOR_AUTHENTICATED_USER or WEBRELAY17 Active Data Collaboration Connections from Data Collaboration MCUs attribute The number of active data collaboration connections that are currently established with the Data Collaboration MCUs. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_Data_Collaboration_Connections_from_MCUs. ACTIVE_DATA_COLLABORATION_CONNECTIONS_FROM_MCUS or WEBRELAY18 Active Data Collaboration Connections from Clients attribute The number of active data collaboration connections that are currently established with the LWA clients. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_Data_Collaboration_Connections_from_Clients. Chapter 4. Attributes reference 127

138 ACTIVE_DATA_COLLABORATION_CONNECTIONS_FROM_CLIENTS or WEBRELAY19 Incoming Data Collaboration Connection Requests from Clients attribute The number of data collaboration connection requests that are sent by the LWA clients since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Data_Collaboration_Conn_Req_from_Clients. INCOMING_DATA_COLLABORATION_CONN_REQ_FROM_CLIENTS or WEBRELAY20 Data Collaboration Client Connections Closed Due To Throttling attribute The number of data collaboration client connections that were closed because of throttling since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Data_Collaboration_Client_Conn_Closed_Due_To_Throttling. DATA_COLLABORATION_CLIENT_CONN_CLOSED_DUE_TO_THROTTLING or WEBRELAY21 Data Collaboration Client Connections Closed Due To Throttling (Per Sec) attribute The rate at which the data collaboration client connections are closed because of throttling. Real number (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Closed_Data_Collaboration_Client_Conn_Per_Sec. 128 Microsoft Lync Server agent: User's Guide

139 CLOSED_DATA_COLLABORATION_CLIENT_CONN_PER_SEC or WEBRELAY22 Data Collaboration Server Connections Closed Due To Throttling attribute The number of data collaboration server connections that were closed because of throttling since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Data_Collaboration_Server_Conn_Closed_Due_To_Throttling. DATA_COLLABORATION_SERVER_CONN_CLOSED_DUE_TO_THROTTLING or WEBRELAY23 Failed Data Collaboration Authentication Requests (Per Sec) attribute The rate at which the data collaboration requests fail to authenticate to the server. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Data_Collaboration_Auth_Requests_Per_Sec. FAILED_DATA_COLLABORATION_AUTH_REQUESTS_PER_SEC or WEBRELAY24 Failed Data Collaboration Authentication Requests attribute The number of data collaboration requests that failed to authenticate to the server since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Data_Collaboration_Auth_Requests. Chapter 4. Attributes reference 129

140 FAILED_DATA_COLLABORATION_AUTH_REQUESTS or WEBRELAY25 Failed App Share Session Setups attribute The number of App Share sessions that failed since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_App_Share_Session_Setups. FAILED_APP_SHARE_SESSION_SETUPS or WEBRELAY26 App Share Sessions Disconnected Abnormally attribute The number of App Share sessions that disconnected since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - App_Share_Sessions_Disconnected_Abnormally. APP_SHARE_SESSIONS_DISCONNECTED_ABNORMALLY or WEBRELAY27 Failed Data Collaboration Authentication Requests Due To Invalid Authentication Tokens attribute The number of data collaboration authentication requests that failed because the authentication tokens were invalid since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Data_Collaboration_Auth_Requests_Invalid_Auth_Tokens. FAILED_DATA_COLLABORATION_AUTH_REQUESTS_ INVALID_AUTH_TOKENS or WEBRELAY28 Failed Data Collaboration Authentication Requests Due To Expired Authentication Tokens attribute 130 Microsoft Lync Server agent: User's Guide

141 The number of data collaboration authentication requests that failed because the authentication tokens were expired since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Data_Collaboration_Auth_Requests_Expired_Auth_Tokens. FAILED_DATA_COLLABORATION_AUTH_REQUESTS _EXPIRED_AUTH_TOKENS or WEBRELAY29 Data Collaboration Connection Failures with Data Collaboration Servers attribute The number of data collaboration connections that failed while trying to connect with the data collaboration servers since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Data_Collaboration_Connection_Failures_with_Servers. DATA_COLLABORATION_CONNECTION_FAILURES_WITH_SERVERS or WEBRELAY30 External Data Collaboration Connection Failures with Data Collaboration Servers attribute The number of external data collaboration connections that failed while trying to connect with the data collaboration servers since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - External_Data_Collaboration_Conn_Failures_with_Servers. EXTERNAL_DATA_COLLABORATION_CONN_FAILURES_WITH_SERVERS or WEBRELAY31 Local Data Collaboration Connection Failures with Data Collaboration Servers attribute Chapter 4. Attributes reference 131

142 The number of local data collaboration connections that failed while trying to connect with the data collaboration servers since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Local_Data_Collaboration_Conn_Failures_with_Servers. LOCAL_DATA_COLLABORATION_CONN_FAILURES_WITH_SERVERS or WEBRELAY32 Suspended Data Collaboration Client Connections attribute The number of data collaboration client connections that were suspended since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Suspended_Data_Collaboration_Client_Connections. SUSPENDED_DATA_COLLABORATION_CLIENT_CONNECTIONS or WEBRELAY33 Queued Bytes for Data Collaboration Server Connections attribute The number of data collaboration server connection bytes that are in the queue since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Queued_Bytes_for_Data_Collaboration_Server_Connections. QUEUED_BYTES_FOR_DATA_COLLABORATION_SERVER_CONNECTIONS or WEBRELAY34 Downloads for Reach Client Page attribute 132 Microsoft Lync Server agent: User's Guide

143 The number of times that the Reach Client page is downloaded by the LWA users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Downloads_for_Reach_Client_Page. DOWNLOADS_FOR_REACH_CLIENT_PAGE or WEBRELAY35 Queued Data for Data Collaboration Server Connections attribute The amount of data collaboration server connection data (in KB) that is in the queue since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is derived: Queued_Bytes_for_Data_Collaboration_Server_Connections / QUEUED_DATA_FOR_DATA_COLLABORATION_SERVER_CONNECTIONS or WEBRELAY36 Media Planning attribute group This attribute group contains attributes that track the use of the media engine. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Media Planning attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. Chapter 4. Attributes reference 133

144 TIMESTAMP Name attribute: This attribute is a key attribute. The name of the Audio/Video Conferencing Server instance. with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v N/A (*) The source for this attribute is Filtered data - Name. NAME Conferences Started attribute The total number of audio and video conferences that have been initiated since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Conferences_Started. CONFERENCES_STARTED or MEDIA_000_ Audio Channels Started attribute The total number of audio channels that have been initiated since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Audio_Channels_Started. AUDIO_CHANNELS_STARTED or MEDIA_001_ Video Channels Started attribute 134 Microsoft Lync Server agent: User's Guide

145 The total number of video channels that have been initiated since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Video_Channels_Started. VIDEO_CHANNELS_STARTED or MEDIA_002_ Conferences with Overloaded Health attribute The total number of overloaded conferences since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is derived: ( Number_of_Conferences_With_OVERLOADED_Health_R + Number_of_Conferences_With_OVERLOADED_Health ). CONFERENCES_WITH_OVERLOADED_HEALTH or MEDIA_011_ Packets Dropped in Flow Control attribute The total number of packets that have been dropped by the media engine in the flow control since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is derived: ( Number_of_Packets_Dropped_In_Flow_Control_R + Number_of_Packets_Dropped_In_Flow_Control ). PACKETS_DROPPED_IN_FLOW_CONTROL or MEDIA_012_ Failed End to End Connectivity Checks attribute The total number of end-to-end connectivity checks that failed between the conferencing clients since the service was started. Chapter 4. Attributes reference 135

146 Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is derived: ( Number_of_Failed_End_To_End_Connectivity_Checks_R + Number_of_Failed_End_To_End_Connectivity_Checks ). FAILED_END_TO_END_CONNECTIVITY_CHECKS or MEDIA_013_ MSMQ Operations attribute group This attribute group contains attributes that are related to the Microsoft Message Queuing (MSMQ) operations in the Archiving and CDR agent. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the MSMQ Operations attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Call Details Recording Messages attribute The total number of CDR messages that have been sent from the Archiving and CDR agent to the MSMQ since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 136 Microsoft Lync Server agent: User's Guide

147 The source for this attribute is Filtered data - Call_Details_Recording_Messages. CALL_DETAILS_RECORDING_MESSAGES or ARCH_AGEN1 Call Details Recording Messages (Per Sec) attribute The rate at which CDR messages are sent from the Archiving and CDR agent to MSMQ. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Call_Details_Recording_Messages_Per_Sec. CALL_DETAILS_RECORDING_MESSAGES_PER_SEC or ARCH_AGEN2 Archiving Messages attribute The total number of Archiving messages that have been sent from the Archiving and Call Detail Recording (CDR) agent to the MSMQ since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is derived: ( Arch_Messages + Messages ). ARCHIVING_MESSAGES or ARCH_AGEN5 Archiving Messages (Per Sec) attribute The rate at which Archiving messages are currently sent from the Archiving and CDR agent to the MSMQ. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 137

148 The source for this attribute is derived: (Arch_Messages_Per_Sec + Messages_Per_Sec). ARCHIVING_MESSAGES_PER_SEC or ARCH_AGEN6 OCS2k7 Roles attribute group This attribute group displays the details of the Office Communications Server 2007 roles. Historical group This attribute group is not eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the OCS2k7 Roles attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Timestamp attribute The local time at the agent when the data was collected. FQDN attribute The FQDN of the machine where the OCS 2007 Role is installed. The source for this attribute is Script data. Installed Role attribute The OCS 2007 role that is installed on the machine. The source for this attribute is Script data. OCS2k7R2 Roles attribute group This attribute group displays the details of the Office Communications Server 2007 R2 roles. Historical group This attribute group is not eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the OCS2k7R2 Roles attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 138 Microsoft Lync Server agent: User's Guide

149 Timestamp attribute The local time at the agent when the data was collected. FQDN attribute The FQDN of the machine where the OCS 2007 R2 Role is installed. The source for this attribute is Script data. Installed Role attribute The OCS 2007 R2 role that is installed on the machine. The source for this attribute is Script data. Performance Object Status attribute group The Performance Object Status attribute group contains information that reflects the status of other attribute groups so you can see the status of all of the performance objects that make up this application all at once. Each of these other performance attribute groups is represented by a row in this table (or other type of view). The status for an attribute group reflects the result of the last attempt to collect data for that attribute group, which allows you to see whether the agent is performing correctly. Unlike other attribute groups, the Performance Object Status attribute group does not reflect the state of the monitored application. This attribute group is most often used to determine why data is not available for one of the performance attribute groups. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Performance Object Status attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Query Name attribute: This attribute is a key attribute. Chapter 4. Attributes reference 139

150 The name of the attribute group. QUERY_NAME or ATTRGRP Object Name attribute The name of the performance object. OBJECT_NAME or OBJNAME Object attribute The type of the performance object. Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v WMI (0) v PERFMON (1) v WMI ASSOCIATION GROUP (2) v JMX (3) v SNMP (4) v SHELL COMMAND (5) v JOINED GROUPS (6) v CIMOM (7) v CUSTOM (8) v ROLLUP DATA (9) v WMI REMOTE DATA (10) v LOG FILE (11) v JDBC (12) v CONFIG DISCOVERY (13) v NT EVENT LOG (14) v FILTER (15) v SNMP EVENT (16) v PING (17) v DIRECTOR DATA (18) v DIRECTOR EVENT (19) v SSH REMOTE SHELL COMMAND (20) OBJECT_TYPE or OBJTYPE Object Status attribute The status of the performance object. Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v ACTIVE (0) v INACTIVE (1) 140 Microsoft Lync Server agent: User's Guide

151 OBJECT_STATUS or OBJSTTS Error Code attribute The error code that is associated with the query. Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v NO ERROR (0) v GENERAL ERROR (1) v OBJECT NOT FOUND (2) v COUNTER NOT FOUND (3) v NAMESPACE ERROR (4) v OBJECT CURRENTLY UNAVAILABLE (5) v COM LIBRARY INIT FAILURE (6) v SECURITY INIT FAILURE (7) v PROXY SECURITY FAILURE (9) v NO INSTANCES RETURNED (10) v ASSOCIATOR QUERY FAILED (11) v REFERENCE QUERY FAILED (12) v NO RESPONSE RECEIVED (13) v CANNOT FIND JOINED QUERY (14) v CANNOT FIND JOIN ATTRIBUTE IN QUERY 1 RESULTS (15) v CANNOT FIND JOIN ATTRIBUTE IN QUERY 2 RESULTS (16) v QUERY 1 NOT A SINGLETON (17) v QUERY 2 NOT A SINGLETON (18) v NO INSTANCES RETURNED IN QUERY 1 (19) v NO INSTANCES RETURNED IN QUERY 2 (20) v CANNOT FIND ROLLUP QUERY (21) v CANNOT FIND ROLLUP ATTRIBUTE (22) v FILE OFFLINE (23) v NO HOSTNAME (24) v MISSING LIBRARY (25) v ATTRIBUTE COUNT MISMATCH (26) v ATTRIBUTE NAME MISMATCH (27) v COMMON DATA PROVIDER NOT STARTED (28) v CALLBACK REGISTRATION ERROR (29) v MDL LOAD ERROR (30) v AUTHENTICATION FAILED (31) v CANNOT RESOLVE HOST NAME (32) v SUBNODE UNAVAILABLE (33) v SUBNODE NOT FOUND IN CONFIG (34) v ATTRIBUTE ERROR (35) v CLASSPATH ERROR (36) v CONNECTION FAILURE (37) v FILTER SYNTAX ERROR (38) v FILE NAME MISSING (39) v SQL QUERY ERROR (40) v SQL FILTER QUERY ERROR (41) v SQL DB QUERY ERROR (42) v SQL DB FILTER QUERY ERROR (43) v PORT OPEN FAILED (44) v ACCESS DENIED (45) Chapter 4. Attributes reference 141

152 v TIMEOUT (46) v NOT IMPLEMENTED (47) v REQUESTED A BAD VALUE (48) v RESPONSE TOO BIG (49) v GENERAL RESPONSE ERROR (50) v SCRIPT NONZERO RETURN (51) v SCRIPT NOT FOUND (52) v SCRIPT LAUNCH ERROR (53) v CONF FILE DOES NOT EXIST (54) v CONF FILE ACCESS DENIED (55) v INVALID CONF FILE (56) v EIF INITIALIZATION FAILED (57) v CANNOT OPEN FORMAT FILE (58) v FORMAT FILE SYNTAX ERROR (59) v REMOTE HOST UNAVAILABLE (60) v EVENT LOG DOES NOT EXIST (61) v PING FILE DOES NOT EXIST (62) v NO PING DEVICE FILES (63) v PING DEVICE LIST FILE MISSING (64) v SNMP MISSING PASSWORD (65) v DISABLED (66) v URLS FILE NOT FOUND (67) v XML PARSE ERROR (68) v NOT INITIALIZED (69) v ICMP SOCKETS FAILED (70) v DUPLICATE CONF FILE (71) ERROR_CODE or ERRCODE Last Collection Start attribute The most recent time a data collection of this group started. Timestamp with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v NOT COLLECTED ( ) v NOT COLLECTED ( ) LAST_COLLECTION_START or COLSTRT Last Collection Finished attribute The most recent time a data collection of this group finished. Timestamp with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v NOT COLLECTED ( ) v NOT COLLECTED ( ) 142 Microsoft Lync Server agent: User's Guide

153 LAST_COLLECTION_FINISHED or COLFINI Last Collection Duration attribute The duration of the most recently completed data collection of this group in seconds. Real number (32-bit counter) with two decimal places of precision LAST_COLLECTION_DURATION or COLDURA Average Collection Duration attribute The average duration of all data collections of this group in seconds. Real number (32-bit counter) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v NO DATA (-100) AVERAGE_COLLECTION_DURATION or COLAVGD Refresh Interval attribute The interval at which this group is refreshed in seconds. Integer (32-bit counter) REFRESH_INTERVAL or REFRINT Number of Collections attribute The number of times this group has been collected since agent start. Integer (32-bit counter) NUMBER_OF_COLLECTIONS or NUMCOLL Cache Hits attribute The number of times an external data request for this group was satisfied from the cache. Integer (32-bit counter) CACHE_HITS or CACHEHT Cache Misses attribute The number of times an external data request for this group was not available in the cache. Integer (32-bit counter) CACHE_MISSES or CACHEMS Cache Hit Percent attribute Chapter 4. Attributes reference 143

154 The percentage of external data requests for this group that were satisfied from the cache. Real number (32-bit counter) with two decimal places of precision CACHE_HIT_PERCENT or CACHPCT Intervals Skipped attribute The number of times a background data collection for this group was skipped because the previous collection was still running when the next one was due to start. Integer (32-bit counter) INTERVALS_SKIPPED or INTSKIP QMS Agent attribute group This attribute group contains attributes that are related to managing the Quality of Experience (QoE) Monitoring Agent service.this attribute group is not available in Lync Server Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the QMS Agent attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Validation Failed Reports attribute The total number of QoE metrics reports that were dropped since the service was started because the reports failed validation checks. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 144 Microsoft Lync Server agent: User's Guide

155 The source for this attribute is Filtered data - Validation_Failed_Reports. VALIDATION_FAILED_REPORTS or QMSAGENT_0 MSMQ Messages Sent (Per Sec) attribute The current number of MSMQ messages that are sent to the QoE Monitoring Server (QMS) per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - MSMQ_Messages_Sent_Per_Sec. MSMQ_MESSAGES_SENT_PER_SEC or QMSAGENT_1 Dropped MSMQ Messages attribute The total number of MSMQ messages that have been dropped since the service was started because the reports were not sent to the QMS. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Dropped_MSMQ_Messages. DROPPED_MSMQ_MESSAGES or QMSAGENT_2 Failed TLS Connection Attempts attribute The total number of Transport Layer Security (TLS) negotiation failures that have occurred since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_TLS_Connection_Attempts. FAILED_TLS_CONNECTION_ATTEMPTS or QMSAGENT_3 Accepted Reports (Per Sec) attribute Chapter 4. Attributes reference 145

156 The rate at which QoE metrics reports are accepted. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Accepted_Reports_Per_Sec. ACCEPTED_REPORTS_PER_SEC or QMSAGENT_4 Rejected Reports (Per Sec) attribute The rate at which QoE metrics reports are rejected. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Rejected_Reports_Per_Sec. REJECTED_REPORTS_PER_SEC or QMSAGENT_5 Server Errors attribute The total number of server errors that have occurred since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Server_Errors. SERVER_ERRORS or QMSAGENT_6 Dropped Reports attribute The total number of QoE metrics reports that have been dropped since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the 146 Microsoft Lync Server agent: User's Guide

157 Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Dropped_Reports. DROPPED_REPORTS or QMSAGENT_7 QMS Media Quality Audio Video MCU attribute group This attribute group contains attributes that are related to the quality of media in various Audio/Video Conferencing Servers.This attribute group is not available in Lync Server Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the QMS Media Quality Audio Video MCU attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Name attribute: This attribute is a key attribute. The name of the Audio Video Conferencing Server instance. The source for this attribute is derived: instancename(0). NAME Percent Audio Calls with Failed Media Connectivity attribute The percentage of audio calls that have failed to establish a media session. Real number (32-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Value Exceeds Maximum ( ) Chapter 4. Attributes reference 147

158 v Value Exceeds Minimum ( ) The source for this attribute is Perfmon - LC:QMS OCS: Media Quality AV/MCU\*\QMS Percentage of audio calls with failed media connectivity. PERCENT_AUDIO_CALLS_WITH_FAILED_MEDIA_CONNECTIVITY or QMS_000_PE Percent Audio Calls Experiencing High Delay attribute The percentage of audio calls that have experienced a high delay. Real number (32-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Value Exceeds Maximum ( ) v Value Exceeds Minimum ( ) The source for this attribute is Perfmon - LC:QMS OCS: Media Quality AV/MCU\*\QMS Percentage of audio calls experiencing high delay. PERCENT_AUDIO_CALLS_EXPERIENCING_HIGH_DELAY or QMS_001_PE Percent Video Calls with High Packet Loss attribute The percentage of video calls that have experienced a high video packet loss. Real number (32-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Value Exceeds Maximum ( ) v Value Exceeds Minimum ( ) The source for this attribute is Perfmon - LC:QMS OCS: Media Quality AV/MCU\*\QMS Percentage of calls with high video packet loss. PERCENT_VIDEO_CALLS_WITH_HIGH_PACKET_LOSS or QMS_002_PE QMS Media Quality Locations attribute group This attribute group contains attributes that are related to the quality of media at various network locations.this attribute group is not available in Lync Server Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the QMS Media Quality Locations attribute group: Node attribute: This attribute is a key attribute. 148 Microsoft Lync Server agent: User's Guide

159 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Name attribute: This attribute is a key attribute. The name of the subnet if automatic discovery is enabled, or the name of the location if imported locations are used. The source for this attribute is derived: instancename(0). NAME Percent Audio Calls with Failed Media Connectivity attribute The percentage of audio calls that have failed to establish a media session. Real number (32-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Value Exceeds Maximum ( ) v Value Exceeds Minimum ( ) The source for this attribute is Perfmon - LC:QMS OCS: Media Quality Locations\*\QMS Percentage of audio calls with failed media connectivity. PERCENT_AUDIO_CALLS_WITH_FAILED_MEDIA_CONNECTIVITY or QMS_000_PE Percent Audio Calls Experiencing High Delay attribute The percentage of audio calls that have experienced a high delay. Real number (32-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Value Exceeds Maximum ( ) v Value Exceeds Minimum ( ) Chapter 4. Attributes reference 149

160 The source for this attribute is Perfmon - LC:QMS OCS: Media Quality Locations\*\QMS Percentage of audio calls experiencing high delay. PERCENT_AUDIO_CALLS_EXPERIENCING_HIGH_DELAY or QMS_001_PE Percent Video Calls with High Packet Loss attribute The percentage of video calls that have experienced a high video packet loss. Real number (32-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Value Exceeds Maximum ( ) v Value Exceeds Minimum ( ) The source for this attribute is Perfmon - LC:QMS OCS: Media Quality Locations\*\QMS Percentage of calls with high video packet loss. PERCENT_VIDEO_CALLS_WITH_HIGH_PACKET_LOSS or QMS_002_PE Server attribute group This attribute group displays the product details of the Office Communications Server. Historical group This attribute group is not eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Server attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Timestamp attribute The local time at the agent when the data was collected. Product Name attribute The name of the product that is monitored. The source for this attribute is Script data. Edition attribute The edition of the product. 150 Microsoft Lync Server agent: User's Guide

161 The source for this attribute is Script data. Major Version attribute The major version of the product. The source for this attribute is Script data. Build Number attribute The build number of the major version of the product. The source for this attribute is Script data. SIP Networking attribute group This attribute group contains attributes that are related to the networking layer of OCS. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the SIP Networking attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Connections Established attribute The total number of connections that have been established since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 151

162 The source for this attribute is Filtered data - Connections_Established. CONNECTIONS_ESTABLISHED or SIP_002_CO Connections Established (Per Sec) attribute The rate at which connections are currently established. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Connections_Established_Per_Sec. CONNECTIONS_ESTABLISHED_PER_SEC or SIP_003_CO Connections Failed to Establish attribute The total number of connections that have been dropped because the peer failed to exchange valid data with the server before the server timed out. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Connections_Failed_to_Establish. CONNECTIONS_FAILED_TO_ESTABLISH or SIP_004_CO Connections Failed to Establish (Per Sec) attribute The rate at which connections have been dropped because the peer failed to exchange valid data with the server before the server timed out. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Connections_Failed_to_Establish_Per_Sec. 152 Microsoft Lync Server agent: User's Guide

163 CONNECTIONS_FAILED_TO_ESTABLISH_PER_SEC or SIP_005_CO Connections Refused Due to Server Overload attribute The total number of the connections that could not be established with the server and that received a Service Unavailable response because the server was overloaded. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Connections_Refused_Server_Overload. CONNECTIONS_REFUSED_SERVER_OVERLOAD or SIP_006_CO Connections Refused Due to Server Overload (Per Sec) attribute The rate at which connections could not be established with the server and that received a Service Unavailable response because the server was overloaded. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Connections_Refused_Server_Overload_Per_Sec. CONNECTIONS_REFUSED_SERVER_OVERLOAD_PER_SEC or SIP_007_CO SIP Peers attribute group This attribute group contains attributes that correspond to the statistics of each peer for the OCS. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the SIP Peers attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Chapter 4. Attributes reference 153

164 Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Name attribute: This attribute is a key attribute. The name of the SIP Peer. The source for this attribute is Filtered data - Name. NAME Active Connections attribute The number of connections that are currently active. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_Connections. ACTIVE_CONNECTIONS or SIP_000_CO Active TLS Connections attribute The number of TLS connections that are currently active. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_TLS_Connections. ACTIVE_TLS_CONNECTIONS or SIP_001_TL Received Data (KB) attribute The data (in KB) that has been received since the service was started. Real number (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 154 Microsoft Lync Server agent: User's Guide

165 The source for this attribute is Filtered data - Received_Data_In_KB. RECEIVED_DATA_IN_KB or SIP_REC_KB Received Data Rate (KB Per Sec) attribute The rate at which data (in KB) is currently received. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Received_Data_In_KB_Per_Sec. RECEIVED_DATA_IN_KB_PER_SEC or SIP_REKBPS Sent Data (KB) attribute The data (in KB) that has been sent since the service was started. Real number (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Sent_Data_In_KB. SENT_DATA_IN_KB or SIP_SENTKB Sent Data Rate (KB Per Sec) attribute The rate at which data (in KB) is currently sent. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Sent_Data_In_KB_Per_Sec. Chapter 4. Attributes reference 155

166 SENT_DATA_IN_KB_PER_SEC or SIP_SEKBPS Sends Outstanding attribute The number of messages that are currently present in the outgoing (send) queues. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Sends_Outstanding. SENDS_OUTSTANDING or SIP_017_SE Sends Timed Out attribute The total number of messages that were dropped from the outgoing queues since the service was started, because the messages were in the queues for too long. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Sends_Timed_Out. SENDS_TIMED_OUT or SIP_018_SE Flow Controlled Connections attribute The current number of client connections for which the server is restricting the flow of messages. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Flow_Controlled_Connections. FLOW_CONTROLLED_CONNECTIONS or SIP_023_FL Flow Controlled Connections Dropped attribute The total number of connections that have been dropped because of excessive flow control since the service was started. 156 Microsoft Lync Server agent: User's Guide

167 Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Flow_Controlled_Connections_Dropped. FLOW_CONTROLLED_CONNECTIONS_DROPPED or SIP_024_FL Average Flow Control Delay attribute The average delay (in seconds) in processing messages when the server is restricting the flow of messages. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Average_Flow_Control_Delay. AVERAGE_FLOW_CONTROL_DELAY or SIP_025_AV Average Outgoing Queue Delay attribute The average time (in seconds) that a message spends in the outgoing (send) queues before being sent. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Average_Outgoing_Queue_Delay. AVERAGE_OUTGOING_QUEUE_DELAY or SIP_020_AV SIP Protocols attribute group This attribute group contains attributes that correspond to the SIP protocol processing layer of the OCS. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the SIP Protocols attribute group: Chapter 4. Attributes reference 157

168 Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Incoming Messages attribute The total number of messages that have been received since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Messages. INCOMING_MESSAGES or SIP_000_IN Incoming Messages (Per Sec) attribute The rate at which messages are currently received. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Messages_Per_Sec. INCOMING_MESSAGES_PER_SEC or SIP_001_IN Incoming Requests attribute The total number of requests that have been received since the service was started. 158 Microsoft Lync Server agent: User's Guide

169 Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Requests. INCOMING_REQUESTS or SIP_002_IN Incoming Requests (Per Sec) attribute The rate at which requests are currently received. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Requests_Per_Sec. INCOMING_REQUESTS_PER_SEC or SIP_003_IN Messages Dropped (Per Sec) attribute The rate at which messages are currently dropped because the certificate of the remote peer does not contain a matching fully qualified domain name (FQDN). Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Messages_Dropped_Per_Sec. MESSAGES_DROPPED_PER_SEC or SIP_011_ME Messages In Server attribute The number of messages that are currently being processed by the server. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 159

170 The source for this attribute is Filtered data - Messages_In_Server. MESSAGES_IN_SERVER or SIP_012_ME Outgoing Messages attribute The total number of messages that have been sent since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Outgoing_Messages. OUTGOING_MESSAGES or SIP_019_OU Outgoing Messages (Per Sec) attribute The rate at which messages are currently sent. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Outgoing_Messages_Per_Sec. OUTGOING_MESSAGES_PER_SEC or SIP_020_OU Average Incoming Message Processing Time attribute The average time (in seconds) that is taken to process an incoming message. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Average_Incoming_Message_Processing_Time. AVERAGE_INCOMING_MESSAGE_PROCESSING_TIME or SIP_021_AV 160 Microsoft Lync Server agent: User's Guide

171 SIPEPS Transactions attribute group This attribute group contains attributes that apply to the SIPEPS stack of the OCS. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the SIPEPS Transactions attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Name attribute: This attribute is a key attribute. The name of the SIPEPS instance. The source for this attribute is Filtered data - Name. NAME Outgoing Transactions Processed attribute The total number of outgoing transactions that have been processed since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Outgoing_Transactions_Processed. OUTGOING_TRANSACTIONS_PROCESSED or SIPEPS_000 Outgoing Transactions Processed (Per Sec) attribute The rate at which outgoing transactions have been processed. Real number (64-bit gauge) with two decimal places of precision with Chapter 4. Attributes reference 161

172 enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Outgoing_Transactions_Processed_Per_Sec. OUTGOING_TRANSACTIONS_PROCESSED_PER_SEC or SIPEPS_001 Incoming Transactions Processed attribute The total number of incoming transactions that have been processed since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Transactions_Processed. INCOMING_TRANSACTIONS_PROCESSED or SIPEPS_002 Incoming Transactions Processed (Per Sec) attribute The rate at which incoming transactions have been processed. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Transactions_Processed_Per_Sec. INCOMING_TRANSACTIONS_PROCESSED_PER_SEC or SIPEPS_003 Transactions Timed Out attribute The total number of transactions that have timed out since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 162 Microsoft Lync Server agent: User's Guide

173 The source for this attribute is Filtered data - Transactions_Timed_Out. TRANSACTIONS_TIMED_OUT or SIPEPS_007 Transactions Timed Out (Per Sec) attribute The rate at which transactions have timed out. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Transactions_Timed_Out_Per_Sec. TRANSACTIONS_TIMED_OUT_PER_SEC or SIPEPS_008 Throttling and Authentication attribute group This attribute group contains attributes that are related to throttling and authentication module of Lync Web App. This attribute group is applicable only for Lync Server. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Throttling and Authentication attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Name attribute: This attribute is a key attribute. The name of the instance. Chapter 4. Attributes reference 163

174 The source for this attribute is Filtered data - Name. NAME Unauthenticated Requests in Processing attribute The number of requests that are being processed and are not yet authenticated or have been processed anonymously by the Lync Server. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Unauthenticated_Requests_in_Processing. UNAUTHENTICATED_REQUESTS_IN_PROCESSING or TALWA_0 User Authenticated Requests in Processing attribute The number of requests that are currently being processed, which are authenticated by using user credentials. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - User_Authenticated_Requests_in_Processing. USER_AUTHENTICATED_REQUESTS_IN_PROCESSING or TALWA_1 Conference Authenticated Requests in Processing attribute The number of requests that are currently being processed, which are authenticated by using the conference ID and the process identification number (PIN). Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 164 Microsoft Lync Server agent: User's Guide

175 The source for this attribute is Filtered data - Conference_Authenticated_Requests_in_Processing. CONFERENCE_AUTHENTICATED_REQUESTS_IN_PROCESSING or TALWA_2 Total Requests in Processing attribute The number of requests that are currently being processed. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Total_Requests_in_Processing. TOTAL_REQUESTS_IN_PROCESSING or TALWA_3 Requests Exceeded Per App Limit attribute The total number of requests that were rejected because the per-application queue limit was exceeded since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Requests_Exceeded_Per_App_Limit. REQUESTS_EXCEEDED_PER_APP_LIMIT or TALWA_4 Requests Exceeded Per User Limit attribute The total number of requests that were rejected because the per-user queue limit was exceeded since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Requests_Exceeded_Per_User_Limit. REQUESTS_EXCEEDED_PER_USER_LIMIT or TALWA_5 Requests Exceeded Per Conference Limit attribute Chapter 4. Attributes reference 165

176 The total number of requests that were rejected because the per-conference queue limit was exceeded since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Requests_Exceeded_Per_Conference_Limit. REQUESTS_EXCEEDED_PER_CONFERENCE_LIMIT or TALWA_6 Windows Authentication Requests attribute The total number of authentication requests that were processed by using IWA since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Windows_Authentication_Requests. WINDOWS_AUTHENTICATION_REQUESTS or TALWA_7 Windows Authentication Requests (Per Sec) attribute The rate at which authentication requests are processed by using the IWA. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Windows_Authentication_Requests_Per_Sec. WINDOWS_AUTHENTICATION_REQUESTS_PER_SEC or TALWA_8 Failed Windows Authentication Requests attribute The total number of authentication requests that failed to validate Windows credentials since the server was started. 166 Microsoft Lync Server agent: User's Guide

177 Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Windows_Authentication_Requests. FAILED_WINDOWS_AUTHENTICATION_REQUESTS or TALWA_9 Failed Windows Authentication Requests (Per Sec) attribute The rate at which the authentication requests fail to validate the Windows credentials. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Windows_Authentication_Requests_Per_Sec. FAILED_WINDOWS_AUTHENTICATION_REQUESTS_PER_SEC or TALWA10 Certificate Authentication Requests attribute The total number of authentication requests that were processed by using Lync Server issued certificate since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Certificate_Authentication_Requests. CERTIFICATE_AUTHENTICATION_REQUESTS or TALWA11 Certificate Authentication Requests (Per Sec) attribute The rate at which the authentication requests are processed by using Lync Server issued certificate. Real number (64-bit gauge) with two decimal places of precision with Chapter 4. Attributes reference 167

178 enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Certificate_Authentication_Requests_Per_Sec. CERTIFICATE_AUTHENTICATION_REQUESTS_PER_SEC or TALWA12 Failed Certificate Authentication Requests attribute The total number of authentication requests that failed to validate Lync Server issued certificate since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Certificate_Authentication_Requests. FAILED_CERTIFICATE_AUTHENTICATION_REQUESTS or TALWA13 Failed Certificate Authentication Requests (Per Sec) attribute The rate at which authentication requests fail to validate Lync Server issued certificate. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Certificate_Authentication_Requests_Per_Sec. FAILED_CERTIFICATE_AUTHENTICATION_REQUESTS_PER_SEC or TALWA14 Phone and PIN Authentication Requests attribute The number of authentication requests that were processed with phone number and PIN since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the 168 Microsoft Lync Server agent: User's Guide

179 Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Phone_and_PIN_Authentication_Requests. PHONE_AND_PIN_AUTHENTICATION_REQUESTS or TALWA15 Phone and PIN Authentication Requests (Per Sec) attribute The rate at which authentication requests are processed with phone number and PIN. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Phone_and_PIN_Authentication_Requests_Per_Sec. PHONE_AND_PIN_AUTHENTICATION_REQUESTS_PER_SEC or TALWA16 Failed Phone and PIN Authentication Requests attribute The number of authentication requests that failed to validate phone number and PIN since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Phone_and_PIN_Authentication_Requests. FAILED_PHONE_AND_PIN_AUTHENTICATION_REQUESTS or TALWA17 Failed Phone and PIN Authentication Requests (Per Sec) attribute The rate at which authentication requests fail to validate phone number and PIN. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 169

180 The source for this attribute is Filtered data - Failed_Phone_and_PIN_Authentication_Requests_Per_Sec. FAILED_PHONE_AND_PIN_AUTHENTICATION_REQUESTS_PER_SEC or TALWA18 Conference IDPIN Authentication Requests attribute The total number of authentication requests that are processed with conference ID or a PIN or both since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Conference_IDPIN_Authentication_Requests. CONFERENCE_IDPIN_AUTHENTICATION_REQUESTS or TALWA19 Conference IDPIN Authentication Requests (Per Sec) attribute The rate at which authentication requests are processed with conference ID or a PIN or both. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Conference_IDPIN_Authentication_Requests_Per_Sec. CONFERENCE_IDPIN_AUTHENTICATION_REQUESTS_PER_SEC or TALWA20 Failed Conference IDPIN Authentication Requests attribute The total number of authentication requests that are failed to validate conference ID or a PIN or both since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 170 Microsoft Lync Server agent: User's Guide

181 The source for this attribute is Filtered data - Failed_Conference_IDPIN_Authentication_Requests. FAILED_CONFERENCE_IDPIN_AUTHENTICATION_REQUESTS or TALWA21 Failed Conference IDPIN Authentication Requests (Per Sec) attribute The rate at which authentication requests are failed to validate conference ID or a PIN or both. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Conference_IDPIN_Authentication_Requests_Per_Sec. FAILED_CONFERENCE_IDPIN_AUTHENTICATION_REQUESTS_PER_SEC or TALWA22 Machine Certificate Authentication Requests attribute The total number of authentication requests that are processed by using the server machine certificate since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Machine_Certificate_Authentication_Requests. MACHINE_CERTIFICATE_AUTHENTICATION_REQUESTS or TALWA23 Machine Certificate Authentication Requests (Per Sec) attribute The rate at which authentication requests are processed by using server machine certificate. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 171

182 The source for this attribute is Filtered data - Machine_Certificate_Authentication_Requests_Per_Sec. MACHINE_CERTIFICATE_AUTHENTICATION_REQUESTS_PER_SEC or TALWA24 Failed Machine Certificate Authentication Requests attribute The total number of authentication requests that failed to validate server machine certificate since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Machine_Certificate_Authentication_Requests. FAILED_MACHINE_CERTIFICATE_AUTHENTICATION_REQUESTS or TALWA25 Failed Machine Certificate Authentication Requests (Per Sec) attribute The rate at which authentication requests fail to validate server machine certificate. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Machine_Certificate_Authentication_Requests_Per_Sec. FAILED_MACHINE_CERTIFICATE_AUTHENTICATION_REQUESTS_PER_SEC or TALWA26 WS Federated Authentication Requests attribute The total number of authentication requests that were processed by using the Web Services Federation (WS-Federation) security token. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 172 Microsoft Lync Server agent: User's Guide

183 The source for this attribute is Filtered data - WS_Federated_Authentication_Requests. WS_FEDERATED_AUTHENTICATION_REQUESTS or TALWA27 WS Federated Authentication Requests (Per Sec) attribute The rate at which authentication requests are processed by using the WS-Federation security token. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - WS_Federated_Authentication_Requests_Per_Sec. WS_FEDERATED_AUTHENTICATION_REQUESTS_PER_SEC or TALWA28 Failed WS Federated Authentication Requests attribute The number of authentication requests that failed to validate the WS-Federation security token since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_WS_Federated_Authentication_Requests. FAILED_WS_FEDERATED_AUTHENTICATION_REQUESTS or TALWA29 Failed WS Federated Authentication Requests (Per Sec) attribute The rate at which authentication requests fail to validate the WS-Federation security token. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 173

184 The source for this attribute is Filtered data - Failed_WS_Federated_Authentication_Requests_Per_Sec. FAILED_WS_FEDERATED_AUTHENTICATION_REQUESTS_PER_SEC or TALWA30 Web Ticket Authentication Requests attribute The total number of authentication requests that were processed by providing a Web authentication ticket to enterprise users. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Web_Ticket_Authentication_Requests. WEB_TICKET_AUTHENTICATION_REQUESTS or TALWA31 Web Ticket Authentication Requests (Per Sec) attribute The rate at which authentication requests are processed by providing a Web authentication ticket to enterprise users. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Web_Ticket_Authentication_Requests_Per_Sec. WEB_TICKET_AUTHENTICATION_REQUESTS_PER_SEC or TALWA32 Failed Web Ticket Authentication Requests attribute The total number of Authentication requests that failed to validate the Web authentication ticket that was provided to the enterprise users since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 174 Microsoft Lync Server agent: User's Guide

185 The source for this attribute is Filtered data - Failed_Web_Ticket_Authentication_Requests. FAILED_WEB_TICKET_AUTHENTICATION_REQUESTS or TALWA33 Failed Web Ticket Authentication Requests (Per Sec) attribute The rate at which authentication requests fail to validate the Web authentication ticket that was provided to the enterprise users. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Web_Ticket_Authentication_Requests_Per_Sec. FAILED_WEB_TICKET_AUTHENTICATION_REQUESTS_PER_SEC or TALWA34 Conference Ticket Authentication Requests attribute The total number of authentication requests that were processed by providing a Web authentication ticket to anonymous conference participants since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Conference_Ticket_Authentication_Requests. CONFERENCE_TICKET_AUTHENTICATION_REQUESTS or TALWA35 Conference Ticket Authentication Requests (Per Sec) attribute The rate at which authentication requests are processed by providing a Web authentication ticket to anonymous conference participants. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 175

186 The source for this attribute is Filtered data - Conference_Ticket_Authentication_Requests_Per_Sec. CONFERENCE_TICKET_AUTHENTICATION_REQUESTS_PER_SEC or TALWA36 Failed Conference Ticket Authentication Requests attribute The total number of authentication requests that failed to validate the Web authentication ticket that was provided to anonymous conference participants since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Conference_Ticket_Authentication_Requests. FAILED_CONFERENCE_TICKET_AUTHENTICATION_REQUESTS or TALWA37 Failed Conference Ticket Authentication Requests (Per Sec) attribute The rate at which authentication requests fail to validate the Web authentication ticket that is provided to anonymous conference participants. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Conference_Ticket_Authentication_Requests_Per_Sec. FAILED_CONFERENCE_TICKET_AUTHENTICATION_REQUESTS_PER_SEC or TALWA38 Expired Web Tickets Rejected attribute The total number of authentication requests that were rejected because the validity of the Web authentication ticket had expired since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 176 Microsoft Lync Server agent: User's Guide

187 The source for this attribute is Filtered data - Expired_Web_Tickets_Rejected. EXPIRED_WEB_TICKETS_REJECTED or TALWA39 Expired Web Tickets Rejected (Per Sec) attribute The rate at which authentication requests rejected because of an expired Web Ticket. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Expired_Web_Tickets_Rejected_Per_Sec. EXPIRED_WEB_TICKETS_REJECTED_PER_SEC or TALWA40 Other Server Proof Tickets Rejected attribute The total number of authentication requests that were rejected because the requests used a Web authentication ticket that was provided by another server since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Other_Server_Proof_Tickets_Rejected. OTHER_SERVER_PROOF_TICKETS_REJECTED or TALWA41 Other Server Proof Tickets Rejected (Per Sec) attribute The rate at which authentication requests are rejected because the requests use a Web authentication ticket that is provided by another server. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 177

188 The source for this attribute is Filtered data - Other_Server_Proof_Tickets_Rejected_Per_Sec. OTHER_SERVER_PROOF_TICKETS_REJECTED_PER_SEC or TALWA42 Time Skewed Proof Tickets Rejected attribute The total number of authentication requests that were rejected because the requests used a Web authentication ticket that was provided after the time skew interval expired since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Time_Skewed_Proof_Tickets_Rejected. TIME_SKEWED_PROOF_TICKETS_REJECTED or TALWA43 Time Skewed Proof Tickets Rejected (Per Sec) attribute The rate at which authentication requests are rejected because the requests use a Web authentication ticket that is provided after the time skew interval expires. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Time_Skewed_Proof_Tickets_Rejected_Per_Sec. TIME_SKEWED_PROOF_TICKETS_REJECTED_PER_SEC or TALWA44 Missing Credential Requests Challenged attribute The total number of authentication requests that were challenged because the requests did not have the required credentials. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 178 Microsoft Lync Server agent: User's Guide

189 The source for this attribute is Filtered data - Missing_Credential_Requests_Challenged. MISSING_CREDENTIAL_REQUESTS_CHALLENGED or TALWA45 Missing Credential Requests Challenged (Per Sec) attribute The rate at which authentication requests are challenged because they do not have the required credentials. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Missing_Credential_Requests_Challenged_Per_Sec. MISSING_CREDENTIAL_REQUESTS_CHALLENGED_PER_SEC or TALWA46 Total Requests attribute The total number of requests that the authentication module received since the server was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Total_Requests. TOTAL_REQUESTS or TALWA47 Total Requests (Per Sec) attribute The rate at which the authentication module receives requests. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 179

190 The source for this attribute is Filtered data - Total_Requests_Per_Sec. TOTAL_REQUESTS_PER_SEC or TALWA48 User Services Conference Control attribute group This attribute group contains attributes that apply to the Conference Control module of the OCS Conferencing module. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the User Services Conference Control attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Incoming Requests attribute The total number of conference control requests received by the OCS since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Requests. INCOMING_REQUESTS or USRV_000_I Incoming Requests (Per Sec) attribute The rate of conference control requests received. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 180 Microsoft Lync Server agent: User's Guide

191 The source for this attribute is Filtered data - Incoming_Requests_Per_Sec. INCOMING_REQUESTS_PER_SEC or USRV_001_I Local C3P Success Responses attribute The total number of CCCP success responses that have been locally generated since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Local_C3P_Success_Responses. LOCAL_C3P_SUCCESS_RESPONSES or USRV_019_L Local C3P Failures Responses attribute The total number of CCCP failure responses that have been locally generated since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Local_C3P_Failures_Responses. LOCAL_C3P_FAILURES_RESPONSES or USRV_020_L User Services Conference Control Notification attribute group This attribute group contains attributes that apply to the Conference Control Notification module of the OCS Conferencing module. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the User Services Conference Control Notification attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 181

192 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Incoming Notifications attribute The total number of conference notifications that have been received from the MCUs since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Notifications. INCOMING_NOTIFICATIONS or USRV_000_I Incoming Notifications (Per Sec) attribute The rate of conference notifications that have been received from the MCUs. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Incoming_Notifications_Per_Sec. INCOMING_NOTIFICATIONS_PER_SEC or USRV_001_I Outgoing Notifications attribute The total number of conference notifications that have been sent to the OCS clients since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 182 Microsoft Lync Server agent: User's Guide

193 The source for this attribute is Filtered data - Outgoing_Notifications. OUTGOING_NOTIFICATIONS or USRV_002_O Outgoing Notifications (Per Sec) attribute The rate of conference notifications that have been sent to the OCS clients. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Outgoing_Notifications_Per_Sec. OUTGOING_NOTIFICATIONS_PER_SEC or USRV_003_O Notifications in Processing attribute The number of conference notifications that are currently being processed. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Notifications_in_Processing. NOTIFICATIONS_IN_PROCESSING or USRV_004_N User Services DBStore attribute group This attribute group contains attributes that apply to the Database Access component of the OCS User Services module. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the User Services DBStore attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 183

194 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Queue Latency attribute The average time (in milliseconds) that a request remains in the database queue. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Queue_Latency. QUEUE_LATENCY or USRV_002_Q Sproc Latency attribute The average time (in milliseconds) that is taken to run a stored procedure (SPROC) call. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Sproc_Latency. SPROC_LATENCY or USRV_004_S User Services Endpoint Cache attribute group This attribute group contains attributes that apply to the Endpoint Cache component of the OCS User Services module. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the User Services Endpoint Cache attribute group: Node attribute: This attribute is a key attribute. 184 Microsoft Lync Server agent: User's Guide

195 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Active Registered Endpoints attribute The number of active endpoints that are currently registered. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_Registered_Endpoints. ACTIVE_REGISTERED_ENDPOINTS or USRV_001_A Route Cache Hits attribute The total number of hits in the route cache since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Route_Cache_Hits. ROUTE_CACHE_HITS or USRV_003_R Route Cache Hits (Per Sec) attribute The rate of hits in the route cache. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 185

196 The source for this attribute is Filtered data - Route_Cache_Hits_Per_Sec. ROUTE_CACHE_HITS_PER_SEC or USRV_004_R User Cache Hits attribute The total number of hits in the user cache since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - User_Cache_Hits. USER_CACHE_HITS or USRV_005_U User Cache Hits (Per Sec) attribute The rate of hits in the user cache. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - User_Cache_Hits_Per_Sec. USER_CACHE_HITS_PER_SEC or USRV_006_U User Services HTTPS Transport attribute group This attribute group contains attributes that apply to the HTTPS Transport module of the OCS Conferencing module. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the User Services HTTPS Transport attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 186 Microsoft Lync Server agent: User's Guide

197 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Active HTTPS Connections attribute The number of HTTPS connections that are currently active. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_HTTPS_Connections. ACTIVE_HTTPS_CONNECTIONS or USRV_000_A Failed Connection Attempts attribute The total number of connection attempts that failed since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failed_Connection_Attempts. FAILED_CONNECTION_ATTEMPTS or USRV_002_N Failed Connection Attempts (Per Sec) attribute The rate at which connection attempts to the OCS have failed. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: Chapter 4. Attributes reference 187

198 The source for this attribute is Filtered data - Failed_Connection_Attempts_Per_Sec. FAILED_CONNECTION_ATTEMPTS_PER_SEC or USRV_003_N Average Outgoing Queue Delay attribute The average time (in milliseconds) that a request spends in the queue before being sent. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Average_Outgoing_Queue_Delay. AVERAGE_OUTGOING_QUEUE_DELAY or USRV_013_A Outgoing Requests Timed Out attribute The total number of outgoing HTTPS requests that did not receive a timely response since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Outgoing_Requests_Timed_Out. OUTGOING_REQUESTS_TIMED_OUT or USRV_015_N Outgoing Requests Timed Out (Per Sec) attribute The rate of outgoing HTTPS requests that did not receive a timely response. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 188 Microsoft Lync Server agent: User's Guide

199 The source for this attribute is Filtered data - Outgoing_Requests_Timed_Out_Per_Sec. OUTGOING_REQUESTS_TIMED_OUT_PER_SEC or USRV_016_N User Services MCU Allocation Latency attribute group This attribute group contains attributes that apply to the MCU Allocator module of the OCS Conferencing module. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the User Services MCU Allocation Latency attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Factory Call Latency attribute The average time (in milliseconds) that is taken to complete an MCU factory call. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Factory_Call_Latency. FACTORY_CALL_LATENCY or USRV_011_F Create Conference Latency attribute The average time (in milliseconds) that is taken to create a conference call. Real number (64-bit gauge) with two decimal places of precision with Chapter 4. Attributes reference 189

200 enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Create_Conference_Latency. CREATE_CONFERENCE_LATENCY or USRV_019_C Allocation Latency attribute The average time (in milliseconds) that is taken to complete a full MCU allocation request. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Allocation_Latency. ALLOCATION_LATENCY or USRV_021_A Factory Calls attribute The total number of factory calls that are made to the MCU factory since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Factory_Calls. FACTORY_CALLS or USRV_006_F Factory Calls (Per Sec) attribute The rate at which factory calls are made to the MCU factory. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 190 Microsoft Lync Server agent: User's Guide

201 The source for this attribute is Filtered data - Factory_Calls_Per_Sec. FACTORY_CALLS_PER_SEC or USRV_007_F Create Conference Requests attribute The total number of CreateConference requests that are made to the MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Create_Conference_Requests. CREATE_CONFERENCE_REQUESTS or USRV_013_C Create Conference Requests (Per Sec) attribute The rate at which CreateConference requests are made to the MCU. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Create_Conference_Requests_Per_Sec. CREATE_CONFERENCE_REQUESTS_PER_SEC or USRV_014_C User Services Pool Conference Statistics attribute group This attribute group contains general pool-wide conferencing statistics attributes. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the User Services Pool Conference Statistics attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 191

202 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Scheduled Conferences attribute The number of conferences that are currently scheduled in the pool. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Scheduled_Conferences. SCHEDULED_CONFERENCES or USRV_000_C Active Conferences attribute The number of conferences that are currently active in the pool. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_Conferences. ACTIVE_CONFERENCES or USRV_001_A Active Participants attribute The number of conferencing participants that are currently active in the pool. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_Participants. 192 Microsoft Lync Server agent: User's Guide

203 ACTIVE_PARTICIPANTS or USRV_002_A Active Focus Endpoints attribute The number of endpoints that are currently connected to the front ends of the pool. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_Focus_Endpoints. ACTIVE_FOCUS_ENDPOINTS or USRV_003_A Active MCU Sessions attribute The number of MCU sessions that are currently active in the pool. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_MCU_Sessions. ACTIVE_MCU_SESSIONS or USRV_004_A Web CCCP Processing attribute group This attribute group contains attributes that include performance monitoring data that is related to the centralized conference control protocol (CCCP) processing of Web Conferencing. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Web CCCP Processing attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. Chapter 4. Attributes reference 193

204 TIMESTAMP CCCP Messages Sent attribute The total number of CCCP messages that have been sent by the OCS clients to the Web Conferencing MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Sent. CCCP_MESSAGES_SENT or DATAMCU_08 CCCP Messages Received attribute The total number of CCCP messages that have been received by the OCS clients since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Received. CCCP_MESSAGES_RECEIVED or DATAMCU_00 CCCP Messages Failed attribute The total number of CCCP messages that failed since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Failed. CCCP_MESSAGES_FAILED or DATAMCU_16 CCCP Notifications Sent attribute 194 Microsoft Lync Server agent: User's Guide

205 The total number of CCCP notifications that have been sent by the Web Conferencing MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Notifications_Sent. CCCP_NOTIFICATIONS_SENT or DATAMCU_14 CCCP Notifications Received attribute The total number of CCCP notifications that have been received by the Web Conferencing MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Notifications_Received. CCCP_NOTIFICATIONS_RECEIVED or DATAMCU_06 CCCP Messages Sent (Per Sec) attribute The number of CCCP messages that are currently sent by the OCS clients to the Web Conferencing MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Sent_Per_Sec. CCCP_MESSAGES_SENT_PER_SEC or DATAMCU_09 CCCP Messages Received (Per Sec) attribute The number of CCCP messages that are currently received by the OCS clients per second. Real number (64-bit gauge) with two decimal places of precision with Chapter 4. Attributes reference 195

206 enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Messages_Received_Per_Sec. CCCP_MESSAGES_RECEIVED_PER_SEC or DATAMCU_01 CCCP Notifications Sent (Per Sec) attribute The number of CCCP notifications that are currently sent by the Web Conferencing MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Notifications_Sent_Per_Sec. CCCP_NOTIFICATIONS_SENT_PER_SEC or DATAMCU_15 CCCP Notifications Received (Per Sec) attribute The number of CCCP notifications that are currently received by the Web Conferencing MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Notifications_Received_Per_Sec. CCCP_NOTIFICATIONS_RECEIVED_PER_SEC or DATAMCU_07 CCCP Requests Sent attribute The total number of CCCP requests that have been sent by the OCS clients to the Web Conferencing MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: 196 Microsoft Lync Server agent: User's Guide

207 The source for this attribute is Filtered data - CCCP_Requests_Sent. CCCP_REQUESTS_SENT or DATAMCU_10 CCCP Requests Received attribute The total number of CCCP requests that have been received by the OCS clients since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Requests_Received. CCCP_REQUESTS_RECEIVED or DATAMCU_02 CCCP Responses Sent attribute The total number of CCCP responses that have been sent by the Web Conferencing MCU to the OCS clients since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Responses_Sent. CCCP_RESPONSES_SENT or DATAMCU_12 CCCP Responses Received attribute The total number of CCCP responses that have been received by the Web Conferencing MCU since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Responses_Received. Chapter 4. Attributes reference 197

208 CCCP_RESPONSES_RECEIVED or DATAMCU_04 CCCP Requests Sent (Per Sec) attribute The number of CCCP requests that are currently sent by the OCS clients to the Web Conferencing MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Requests_Sent_Per_Sec. CCCP_REQUESTS_SENT_PER_SEC or DATAMCU_11 CCCP Requests Received (Per Sec) attribute The number of CCCP requests that are currently received by the OCS clients per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Requests_Received_Per_Sec. CCCP_REQUESTS_RECEIVED_PER_SEC or DATAMCU_03 CCCP Responses Sent (Per Sec) attribute The number of CCCP responses that are currently sent by the Web Conferencing MCU to the OCS clients per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Responses_Sent_Per_Sec. CCCP_RESPONSES_SENT_PER_SEC or DATAMCU_13 CCCP Responses Received (Per Sec) attribute 198 Microsoft Lync Server agent: User's Guide

209 The number of CCCP responses that are currently received by the Web Conferencing MCU per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - CCCP_Responses_Received_Per_Sec. CCCP_RESPONSES_RECEIVED_PER_SEC or DATAMCU_05 Average Processing Time of Incoming CCCP Messages attribute The average time in milliseconds that is spent to process incoming CCCP messages. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Average_Processing_Time_of_Incoming_CCCP_Messages. AVERAGE_PROCESSING_TIME_OF_INCOMING_CCCP_MESSAGES or DATAMCU_31 Web Conferencing attribute group This attribute group contains attributes that are related to the OCS Web Conferencing MCU. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Web Conferencing attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute Chapter 4. Attributes reference 199

210 The local time at the agent when the data was collected. TIMESTAMP Active Conferences attribute The number of web conferences that are currently active. Integer (64-bit gauge) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Active_Conferences. ACTIVE_CONFERENCES or DATAMCU_00 Unhandled Application Exceptions attribute The number of unhandled application exceptions in any of the web conferences since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Unhandled_Application_Exceptions. UNHANDLED_APPLICATION_EXCEPTIONS or DATAMCU_03 Content Expiration Exceptions attribute The number of content expiration exceptions in any of the web conferences since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Content_Expiration_Exceptions. 200 Microsoft Lync Server agent: User's Guide

211 CONTENT_EXPIRATION_EXCEPTIONS or DATAMCU_02 Failures (Invalid Internal Download URL) attribute The number of internal users that failed to connect to any of the web conferences because the download URL was invalid since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failures_Invalid_Internal_Download_URL. FAILURES_INVALID_INTERNAL_DOWNLOAD_URL or DATAMCU_05 Failures (Invalid External Download URL) attribute The number of external users that failed to connect to any of the web conferences because the download URL was invalid since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failures_Invalid_External_Download_URL. FAILURES_INVALID_EXTERNAL_DOWNLOAD_URL or DATAMCU_06 Failures (Empty List of Proxies) attribute The number of external users that failed to connect to any of the web conferences because the list of proxies was empty since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Failures_Empty_List_of_Proxies. FAILURES_EMPTY_LIST_OF_PROXIES or DATAMCU_07 Blocked Files attribute Chapter 4. Attributes reference 201

212 The total number of files that are blocked by the file transfer filter since the service was started. Integer (64-bit counter) with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Blocked_Files. BLOCKED_FILES or DATAMCU_FB Blocked Files (Per Sec) attribute The number of files that are currently blocked by the file transfer filter per second. Real number (64-bit gauge) with two decimal places of precision with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: The source for this attribute is Filtered data - Blocked_Files_Per_Sec. BLOCKED_FILES_PER_SEC or DATAMCU_FS Web MCU State and Performance attribute group This attribute group collects data that tracks the state and performance of the Web Conferencing MCU. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the Web MCU State and Performance attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. 202 Microsoft Lync Server agent: User's Guide

213 TIMESTAMP MCU State attribute The current state of an MCU based on the number of conferences that are assigned to the MCU. The state can be normal, loaded, full, or unavailable. Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Normal (0) v Loaded (1) v Full (2) v Unavailable (3) The source for this attribute is Filtered data - MCU_State. MCU_STATE or DATAMCU_00 MCU Draining State attribute The current draining state of an MCU based on the number of conferences that are assigned to the MCU. The state can be draining, requesting to drain, or not requesting to drain. Integer with enumerated values. The strings are displayed in the Tivoli Enterprise The warehouse and queries return the values that are shown in parentheses. The following values are defined: v Not requesting to drain (0) v Requesting to drain (1) v Draining (2) The source for this attribute is Filtered data - MCU_Draining_State. MCU_DRAINING_STATE or DATAMCU_06 X INTERNAL Address Book File Download Lync attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Address Book File Download Lync attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 203

214 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Address Book File Download Lync13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Address Book File Download Lync13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Address Book Web Query lync attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Address Book Web Query lync attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 204 Microsoft Lync Server agent: User's Guide

215 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Address Book Web Query lync13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Address Book Web Query lync13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Archiving Service DB Operations LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Archiving Service DB Operations LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 205

216 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Archiving Service DB Operations OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Archiving Service DB Operations OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Archiving Service Read LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Archiving Service Read LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 206 Microsoft Lync Server agent: User's Guide

217 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Archiving Service Read OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Archiving Service Read OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Archiving Service Write LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Archiving Service Write LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 207

218 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Archiving Service Write OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Archiving Service Write OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Audio Video CCCP Processing Lync attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Audio Video CCCP Processing Lync attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 208 Microsoft Lync Server agent: User's Guide

219 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Audio Video CCCP Processing Lync13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Audio Video CCCP Processing Lync13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Audio Video CCCP Processing OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Audio Video CCCP Processing OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 209

220 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Audio Video MCU State and Performance LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Audio Video MCU State and Performance LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Audio Video MCU State and Performance LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Audio Video MCU State and Performance LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 210 Microsoft Lync Server agent: User's Guide

221 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Audio Video MCU State and Performance OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Audio Video MCU State and Performance OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Audio Video Operations LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Audio Video Operations LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 211

222 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Audio Video Operations LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Audio Video Operations LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Audio Video Operations OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Audio Video Operations OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 212 Microsoft Lync Server agent: User's Guide

223 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL CDR Service DB Operations LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL CDR Service DB Operations LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL CDR Service DB Operations OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL CDR Service DB Operations OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 213

224 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL CDR Service Read LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL CDR Service Read LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL CDR Service Read OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL CDR Service Read OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 214 Microsoft Lync Server agent: User's Guide

225 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL CDR Service Write LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL CDR Service Write LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL CDR Service Write OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL CDR Service Write OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 215

226 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL IM CCCP Processing LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL IM CCCP Processing LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL IM CCCP Processing LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL IM CCCP Processing LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 216 Microsoft Lync Server agent: User's Guide

227 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL IM CCCP Processing OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL IM CCCP Processing OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL IM Conferencing LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL IM Conferencing LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 217

228 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL IM Conferencing LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL IM Conferencing LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL IM Conferencing OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL IM Conferencing OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 218 Microsoft Lync Server agent: User's Guide

229 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL IM MCU State and Performance LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL IM MCU State and Performance LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL IM MCU State and Performance LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL IM MCU State and Performance LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 219

230 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL IM MCU State and Performance OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL IM MCU State and Performance OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Instant Messaging LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Instant Messaging LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 220 Microsoft Lync Server agent: User's Guide

231 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Instant Messaging LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Instant Messaging LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Instant Messaging OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Instant Messaging OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 221

232 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Lync Media Quality attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Lync Media Quality attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Lync Media Quality13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Lync Media Quality13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 222 Microsoft Lync Server agent: User's Guide

233 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Lync Web Relay attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Lync Web Relay attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Lync Web Relay13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Lync Web Relay13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 223

234 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Media Planning Lync attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Media Planning Lync attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Media Planning Lync13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Media Planning Lync13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 224 Microsoft Lync Server agent: User's Guide

235 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Media Planning OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Media Planning OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL MSMQ Operations Lync attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL MSMQ Operations Lync attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 225

236 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL MSMQ Operations Lync13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL MSMQ Operations Lync13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL MSMQ Operations OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL MSMQ Operations OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 226 Microsoft Lync Server agent: User's Guide

237 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL QMS Agent Lync attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL QMS Agent Lync attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL QMS Agent OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL QMS Agent OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 227

238 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL SIP Networking LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL SIP Networking LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL SIP Networking LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL SIP Networking LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 228 Microsoft Lync Server agent: User's Guide

239 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL SIP Networking OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL SIP Networking OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL SIP Peers LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL SIP Peers LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 229

240 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL SIP Peers LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL SIP Peers LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL SIP Peers OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL SIP Peers OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 230 Microsoft Lync Server agent: User's Guide

241 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL SIP Protocols LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL SIP Protocols LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL SIP Protocols LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL SIP Protocols LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 231

242 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL SIP Protocols OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL SIP Protocols OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL SIPEPS Transactions LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL SIPEPS Transactions LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 232 Microsoft Lync Server agent: User's Guide

243 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL SIPEPS Transactions LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL SIPEPS Transactions LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL SIPEPS Transactions OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL SIPEPS Transactions OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 233

244 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Throttling and Authentication Lync attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Throttling and Authentication Lync attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL Throttling and Authentication Lync13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL Throttling and Authentication Lync13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. 234 Microsoft Lync Server agent: User's Guide

245 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV Conference Control LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV Conference Control LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV Conference Control LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV Conference Control LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. Chapter 4. Attributes reference 235

246 NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV Conference Control Notification LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV Conference Control Notification LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV Conference Control Notification LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV Conference Control Notification LYNC13 attribute group: Node attribute: This attribute is a key attribute. 236 Microsoft Lync Server agent: User's Guide

247 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV Conference Control Notification OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV Conference Control Notification OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV Conference Control OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV Conference Control OCS attribute group: Node attribute: This attribute is a key attribute. Chapter 4. Attributes reference 237

248 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV DBStore LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV DBStore LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV DBStore LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV DBStore LYNC13 attribute group: Node attribute: This attribute is a key attribute. 238 Microsoft Lync Server agent: User's Guide

249 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV DBStore OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV DBStore OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV EndpointCache LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV EndpointCache LYNC attribute group: Node attribute: This attribute is a key attribute. Chapter 4. Attributes reference 239

250 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV EndpointCache LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV EndpointCache LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV EndpointCache OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV EndpointCache OCS attribute group: Node attribute: This attribute is a key attribute. 240 Microsoft Lync Server agent: User's Guide

251 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV HTTPS Transport LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV HTTPS Transport LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV HTTPS Transport LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV HTTPS Transport LYNC13 attribute group: Node attribute: This attribute is a key attribute. Chapter 4. Attributes reference 241

252 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV HTTPS Transport OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV HTTPS Transport OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV MCU Allocation Latency LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV MCU Allocation Latency LYNC attribute group: Node attribute: This attribute is a key attribute. 242 Microsoft Lync Server agent: User's Guide

253 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV MCU Allocation Latency LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV MCU Allocation Latency LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV MCU Allocation Latency OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV MCU Allocation Latency OCS attribute group: Node attribute: This attribute is a key attribute. Chapter 4. Attributes reference 243

254 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV Pool Conference Statistics LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV Pool Conference Statistics LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV Pool Conference Statistics LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV Pool Conference Statistics LYNC13 attribute group: Node attribute: This attribute is a key attribute. 244 Microsoft Lync Server agent: User's Guide

255 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL USRV Pool Conference Statistics OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL USRV Pool Conference Statistics OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL WEB CCCP Processing LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL WEB CCCP Processing LYNC attribute group: Node attribute: This attribute is a key attribute. Chapter 4. Attributes reference 245

256 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL WEB CCCP Processing LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL WEB CCCP Processing LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL WEB CCCP Processing OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL WEB CCCP Processing OCS attribute group: Node attribute: This attribute is a key attribute. 246 Microsoft Lync Server agent: User's Guide

257 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL WEB Conferencing LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL WEB Conferencing LYNC attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL WEB Conferencing LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL WEB Conferencing LYNC13 attribute group: Node attribute: This attribute is a key attribute. Chapter 4. Attributes reference 247

258 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL WEB Conferencing OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL WEB Conferencing OCS attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL WEB MCU State and Performance LYNC attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL WEB MCU State and Performance LYNC attribute group: Node attribute: This attribute is a key attribute. 248 Microsoft Lync Server agent: User's Guide

259 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL WEB MCU State and Performance LYNC13 attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL WEB MCU State and Performance LYNC13 attribute group: Node attribute: This attribute is a key attribute. The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP X INTERNAL WEB MCU State and Performance OCS attribute group This is an internal attribute group that is used by the agent. Use the alternate query without the tag X_INTERNAL. Historical group This attribute group is eligible for use with Tivoli Data Warehouse. Attribute descriptions The following list contains information about each attribute in the X INTERNAL WEB MCU State and Performance OCS attribute group: Node attribute: This attribute is a key attribute. Chapter 4. Attributes reference 249

260 The managed system name of the agent. NODE Timestamp attribute The local time at the agent when the data was collected. TIMESTAMP Disk capacity planning for historical data Disk capacity planning for a monitoring agent is a prediction of the amount of disk space to be consumed by the historical data in each attribute group that is collecting historical data. Required disk storage is an important factor when you are defining data collection rules and your strategy for historical data collection. The Capacity planning for historical data table provides the following information, which is required to calculate disk space for this monitoring agent: Table Table name as it is displayed in the warehouse database, if the attribute group is configured to be written to the warehouse. The table name listed here corresponds to the table name in Attribute groups for the monitoring agent on page 37. Attribute group Name of the attribute group that is used to create the table in the warehouse database if it is short enough to fit in the table naming constraints of the database that is being used for the warehouse. The attribute group name listed here corresponds to the Warehouse table name in Attribute groups for the monitoring agent on page 37. Bytes per row (agent) Estimate of the record length for each row or instance that is written to the agent disk for historical data collection. This estimate can be used for agent disk space planning purposes. Database bytes per row (warehouse) Estimate of the record length for detailed records that are written to the warehouse database, if the attribute group is configured to be written to the warehouse. Detailed records are records that have been uploaded from the agent for long-term historical data collection. This estimate can be used for warehouse disk-space planning purposes. Aggregate bytes per row (warehouse) Estimate of the record length for aggregate records that are written to the warehouse database, if the attribute group is configured to be written to the warehouse. Aggregate records are created by the Summarization agent for attribute groups that have been configured for summarization. This estimate can be used for warehouse disk-space planning purposes. In addition to the information in the tables, you must know the number of rows of data that you plan to collect. An attribute group can have single or multiple rows of data, depending on the application environment that is being monitored. For example, if your attribute group monitors each processor in your computer and you have a dual processor computer, the number of rows is two. 250 Microsoft Lync Server agent: User's Guide

261 Table 4. Capacity planning for historical data logged by the Microsoft Lync Server agent Database bytes per row (warehouse) Table Attribute group Bytes per row (agent) KQLLSABFDZ KQL_ADDRESS_BOOK_FILE_DOWNLOAD KQLLSABWQZ KQL_ADDRESS_BOOK_WEB_QUERY KQLARCHDBZ KQL_ARCHIVING_SERVICE_DB_ OPERATIONS KQLARCHREZ KQL_ARCHIVING_SERVICE_READ KQLARCHWRZ KQL_ARCHIVING_SERVICE_WRITE KQLAVC3PPZ KQL_AUDIO_VIDEO_CCCP_PROCESSING KQLAVMCUHZ KQL_AUDIO_VIDEO_MCU_STATE_AND_ PERFORMANCE KQLAVOPERZ KQL_AUDIO_VIDEO_OPERATIONS KQLAVAIL KQL_AVAILABILITY KQLCDRDBAZ KQL_CDR_SERVICE_DB_OPERATIONS KQLCDRREAZ KQL_CDR_SERVICE_READ KQLCDRWRIZ KQL_CDR_SERVICE_WRITE KQLCWAAUMZ KQL_CWA_AUTHENTICATION KQLCWADRSZ KQL_CWA_DIRECTORY_SEARCH KQLCWASECZ KQL_CWA_SECURITY KQLCWAUSSZ KQL_CWA_USER_SESSIONS KQLEVTLOG KQL_EVENT_LOG KQLIMC3PPZ KQL_IM_CCCP_PROCESSING KQLIMCONFZ KQL_IM_CONFERENCING KQLIMMCUHZ KQL_IM_MCU_STATE_AND_PERFORMANCE KQLINSTMSZ KQL_INSTANT_MESSAGING KQLMEDPRIZ KQL_LYNC_MEDIA_QUALITY KQLLYNCROL KQL_LYNC_SERVER_ROLES KQLLSWEBRZ KQL_LYNC_WEB_RELAY KQLMEDPLAZ KQL_MEDIA_PLANNING KQLARCAGEZ KQL_MSMQ_OPERATIONS KQLOCSROLR KQL_OCS2K7R2_ROLES KQLOCSROLE KQL_OCS2K7_ROLES KQLPOBJST KQL_PERFORMANCE_OBJECT_STATUS KQLQMSAGEZ KQL_QMS_AGENT KQLQMSAVMZ KQL_QMS_MEDIA_QUALITY_AUDIO_VIDEO_ MCU KQLQMSLOCZ KQL_QMS_MEDIA_QUALITY_LOCATIONS KQLSERVERX KQL_SERVER KQLSIPEPSZ KQL_SIPEPS_TRANSACTIONS KQLSIPNWKZ KQL_SIP_NETWORKING KQLSIPEERZ KQL_SIP_PEERS Aggregate bytes per row (warehouse) Chapter 4. Attributes reference 251

262 Table 4. Capacity planning for historical data logged by the Microsoft Lync Server agent (continued) Database bytes per row (warehouse) Table Attribute group Bytes per row (agent) KQLSIPPRLZ KQL_SIP_PROTOCOLS KQLLSTHAAZ KQL_THROTTLING_AND_AUTHENTICATION KQLUSRVCCZ KQL_USER_SERVICES_CONFERENCE_ CONTROL KQLUSRVCNZ KQL_USER_SERVICES_CONFERENCE_ CONTROL_NOTIFICATION KQLUSRVDBZ KQL_USER_SERVICES_DBSTORE KQLUSRVEPZ KQL_USER_SERVICES_ENDPOINT_CACHE KQLUSRVTRZ KQL_USER_SERVICES_HTTPS_TRANSPORT KQLUSRVLSZ KQL_USER_SERVICES_MCU_ALLOCATION_ LATENCY KQLUSRVCSZ KQL_USER_SERVICES_POOL_CONFERENCE_ STATISTICS KQLWEBC3PZ KQL_WEB_CCCP_PROCESSING KQLWEBCNZ KQL_WEB_CONFERENCING KQLWEBMCUZ KQL_WEB_MCU_STATE_AND_PERFORMANCE KQLARCHDBL KQL_X_INTERNAL_ARCHIVING_SERVICE_ DB_OPERATIONS_LYNC KQLARCHDBO KQL_X_INTERNAL_ARCHIVING_SERVICE_ DB_OPERATIONS_OCS KQLARCHREL KQL_X_INTERNAL_ARCHIVING_SERVICE_ READ_LYNC KQLARCHREO KQL_X_INTERNAL_ARCHIVING_SERVICE_ READ_OCS KQLARCHWRL KQL_X_INTERNAL_ARCHIVING_SERVICE_ WRITE_LYNC KQLARCHWRO KQL_X_INTERNAL_ARCHIVING_SERVICE_ WRITE_OCS KQLAVC3PPL KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_ PROCESSING_LYNC KQLAVC3PPO KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_ PROCESSING_OCS KQLAVMCUHL KQL_X_INTERNAL_AUDIO_VIDEO_MCU_ STATE_AND_PERFORMANCE_LYNC KQLAVMCUHO KQL_X_INTERNAL_AUDIO_VIDEO_MCU_ STATE_AND_PERFORMANCE_OCS KQLAVOPERL KQL_X_INTERNAL_AUDIO_VIDEO_ OPERATIONS_LYNC KQLAVOPERO KQL_X_INTERNAL_AUDIO_VIDEO_ OPERATIONS_OCS KQLCDRDBAL KQL_X_INTERNAL_CDR_SERVICE_DB_ OPERATIONS_LYNC Aggregate bytes per row (warehouse) 252 Microsoft Lync Server agent: User's Guide

263 Table 4. Capacity planning for historical data logged by the Microsoft Lync Server agent (continued) Database bytes per row (warehouse) Table Attribute group Bytes per row (agent) KQLCDRDBAO KQL_X_INTERNAL_CDR_SERVICE_DB_ OPERATIONS_OCS KQLCDRREAL KQL_X_INTERNAL_CDR_SERVICE_READ_ LYNC KQLCDRREAO KQL_X_INTERNAL_CDR_SERVICE_READ_ OCS KQLCDRWRIL KQL_X_INTERNAL_CDR_SERVICE_WRITE_ LYNC KQLCDRWRIO KQL_X_INTERNAL_CDR_SERVICE_WRITE_ OCS KQLIMC3PPL KQL_X_INTERNAL_IM_CCCP_PROCESSING_ LYNC KQLIMC3PPO KQL_X_INTERNAL_IM_CCCP_PROCESSING_ OCS KQLIMCONFL KQL_X_INTERNAL_IM_CONFERENCING_ LYNC KQLIMCONFO KQL_X_INTERNAL_IM_CONFERENCING_ OCS KQLIMMCUHL KQL_X_INTERNAL_IM_MCU_STATE_AND_ PERFORMANCE_LYNC KQLIMMCUHO KQL_X_INTERNAL_IM_MCU_STATE_AND_ PERFORMANCE_OCS KQLINSTMSL KQL_X_INTERNAL_INSTANT_MESSAGING_ LYNC KQLINSTMSO KQL_X_INTERNAL_INSTANT_MESSAGING_ OCS KQLMEDPLAL KQL_X_INTERNAL_MEDIA_PLANNING_ LYNC KQLMEDPLAO KQL_X_INTERNAL_MEDIA_PLANNING_OCS KQLARCAGEL KQL_X_INTERNAL_MSMQ_OPERATIONS_ LYNC KQLARCAGEO KQL_X_INTERNAL_MSMQ_OPERATIONS_ OCS KQLQMSAGEL KQL_X_INTERNAL_QMS_AGENT_LYNC KQLQMSAGEO KQL_X_INTERNAL_QMS_AGENT_OCS KQLSIPEPSL KQL_X_INTERNAL_SIPEPS_ TRANSACTIONS_LYNC KQLSIPEPS0 KQL_X_INTERNAL_SIPEPS_ TRANSACTIONS_OCS KQLSIPNWKL KQL_X_INTERNAL_SIP_NETWORKING_ LYNC KQLSIPNWKO KQL_X_INTERNAL_SIP_NETWORKING_OCS KQLSIPEERL KQL_X_INTERNAL_SIP_PEERS_LYNC KQLSIPEERO KQL_X_INTERNAL_SIP_PEERS_OCS Aggregate bytes per row (warehouse) Chapter 4. Attributes reference 253

264 Table 4. Capacity planning for historical data logged by the Microsoft Lync Server agent (continued) Database bytes per row (warehouse) Table Attribute group Bytes per row (agent) KQLSIPPRLL KQL_X_INTERNAL_SIP_PROTOCOLS_LYNC KQLSIPPRLO KQL_X_INTERNAL_SIP_PROTOCOLS_OCS KQLUSRVCCL KQL_X_INTERNAL_USRV_CONFERENCE_ CONTROL_LYNC KQLUSRVCNL KQL_X_INTERNAL_USRV_CONFERENCE_ CONTROL_NOTIFICATION_LYNC KQLUSRVCNO KQL_X_INTERNAL_USRV_CONFERENCE_ CONTROL_NOTIFICATION_OCS KQLUSRVCCO KQL_X_INTERNAL_USRV_CONFERENCE_ CONTROL_OCS KQLUSRVDBL KQL_X_INTERNAL_USRV_DBSTORE_LYNC KQLUSRVDBO KQL_X_INTERNAL_USRV_DBSTORE_OCS KQLUSRVEPL KQL_X_INTERNAL_USRV_ENDPOINTCACHE_ LYNC KQLUSRVEPO KQL_X_INTERNAL_USRV_ENDPOINTCACHE_ OCS KQLUSRVTRL KQL_X_INTERNAL_USRV_HTTPS_ TRANSPORT_LYNC KQLUSRVTRO KQL_X_INTERNAL_USRV_HTTPS_ TRANSPORT_OCS KQLUSRVLSL KQL_X_INTERNAL_USRV_MCU_ ALLOCATION_LATENCY_LYNC KQLUSRVLSO KQL_X_INTERNAL_USRV_MCU_ ALLOCATION_LATENCY_OCS KQLUSRVCSL KQL_X_INTERNAL_USRV_POOL_ CONFERENCE_STATISTICS_LYNC KQLUSRVCSO KQL_X_INTERNAL_USRV_POOL_ CONFERENCE_STATISTICS_OCS KQLWEBC3PL KQL_X_INTERNAL_WEB_CCCP_ PROCESSING_LYNC KQLWEBC3PO KQL_X_INTERNAL_WEB_CCCP_ PROCESSING_OCS KQLWEBCNFL KQL_X_INTERNAL_WEB_CONFERENCING_ LYNC KQLWEBCNFO KQL_X_INTERNAL_WEB_CONFERENCING_ OCS KQLWEBMCUL KQL_X_INTERNAL_WEB_MCU_STATE_AND_ PERFORMANCE_LYNC KQLWEBMCUO KQL_X_INTERNAL_WEB_MCU_STATE_AND_ PERFORMANCE_OCS Aggregate bytes per row (warehouse) For more information about historical data collection, see Managing historical data in the IBM Tivoli Monitoring Administrator's Guide. 254 Microsoft Lync Server agent: User's Guide

265 Chapter 5. Situations reference A situation is a logical expression involving one or more system conditions. Situations are used to monitor the condition of systems in your network. You can manage situations from the Tivoli Enterprise Portal by using the Situation Editor or from the command-line interface using the tacmd commands for situations. You can manage private situations in the private configuration XML file. About situations The monitoring agents that you use to monitor your system environment include a set of predefined situations that you can use as-is. You can also create new situations to meet your requirements. Predefined situations contain attributes that check for system conditions common to many enterprises. Using predefined situations can improve the speed with which you can begin using the IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent. You can change the conditions or values being monitored by a predefined situation to the conditions or values best suited to your enterprise. You can display predefined situations and create your own situations using the Situation editor. The Situation editor initially lists the situations associated with the Navigator item that you selected. When you click a situation name or create a situation, a panel opens with the following tabs: Formula Formula describing the condition being tested. Distribution List of managed systems (operating systems, subsystems, or applications) to which the situation can be distributed. All the Microsoft Lync Server agent managed systems are assigned by default. Expert advice Comments and instructions to be read in the event workspace. Action Command to be sent to the system. EIF Until Customize forwarding of the event to an Event Integration Facility receiver. (Available when the Tivoli Enterprise Monitoring Server is configured to forward events.) Options to close the event after a period of time, or when another situation becomes true. Additional information about situations The Tivoli Enterprise Portal User's Guide contains more information about predefined and custom situations and how to use them to respond to alerts. For a list of the predefined situations and information about each individual situation for this monitoring agent, see Predefined situations. Predefined situations The monitoring agent contains predefined situations, which are organized by Navigator item. v Microsoft Lync Server Not applicable v Archiving Not applicable Copyright IBM Corp. 2011,

266 v Audio Video Conferencing Server Not applicable v Availability KQL_ApplicationHost_SvcDown KQL_ApplicationShare_SvcDown KQL_AVConference_SvcDown KQL_ConferenceAnnounce_SvcDown KQL_ConferenceAttndant_SvcDown KQL_FrontEnd_SvcDown KQL_IMConference_SvcDown KQL_MonitoringAgent_SvcDown KQL_VoiceControl_SvcDown KQL_OCSResponseGroup_SvcDown KQL_TeleConference_SvcDown KQL_WebConference_SvcDown KQL_Archiving_SvcDown KQL_CallDetailRecord_SvcDown KQL_QoEMonitoring_SvcDown KQL_AudioTest_SvcDown KQL_FileTransfer_SvcDown KQL_MasterReplica_SvcDown KQL_Replicator_SvcDown KQL_WebConferenceCmpt_SvcDown KQL_CallPark_SvcDown KQL_LyncResponseGroup_SvcDown KQL_Mediation_SvcDown KQL_BWPolicyAuthn_SvcDown KQL_BWPolicyCore_SvcDown KQL_AVAuthentication_SvcDown KQL_AVEdge_SvcDown KQL_Edge_WebConference_SvcDown KQL_CentralizedLogging_SvcDown KQL_XMPPGateway_SvcDown v CDR Not applicable v CWA Not applicable v Event Log KQL_CWA_ADConnection_Lost KQL_CWA_GlblCtlg_Connect_Lost KQL_AddBook_DBAccess_Error KQL_DB_OutofSpace KQL_AVConference_Failure KQL_MCUFactory_DBConnect_Fail KQL_ProStk_Configuration_Error 256 Microsoft Lync Server agent: User's Guide

267 KQL_UserSvc_MCUFactory_Failure KQL_MCUFac_Cert_Error KQL_AddBook_Init_Fail KQL_AVMCU_TLS_Failed KQL_QMS_Msg_Queue_Fail v IM Server Not applicable v Lync Web App Not applicable v QoE Monitoring Server Not applicable v SIP Not applicable v User Services Not applicable v Web Conferencing Server Not applicable Situation descriptions Each situation description provides information about the situation that you can use to monitor the condition of systems in your network. The situation descriptions provide the following information: Information about the conditions that the situation tests. Formula Syntax that contains one or more logical expressions that describe the conditions for the situation to monitor. Distribution Whether the situation is automatically distributed to instances of the agent or is available for manual distribution. Run at startup Whether the situation starts monitoring when the agent starts. Sampling interval Number of seconds that elapse between one sample of data that the monitoring agent collects for the server and the next sample. Situation persistence Whether the conditions specified in the situation evaluate to "true" for the defined number of occurrences in a row before the situation is raised. The default of one means that no persistence-checking takes place. Severity Severity of the predefined events: Warning, Informational, or Critical. Clearing conditions Controls when a true situation closes: after a period, when another situation is true, or whichever occurs first if both are selected. Chapter 5. Situations reference 257

268 Microsoft Lync Server Navigator item No predefined situations are included for this Navigator item. Archiving Navigator item No predefined situations are included for this Navigator item. Audio Video Conferencing Server Navigator item No predefined situations are included for this Navigator item. Availability Navigator item The situation descriptions are organized by the Navigator item to which the situations are relevant. KQL_ApplicationHost_SvcDown situation The Application Host Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCAPPSRV *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is automatically distributed to instances of this agent. Run at startup Yes Sampling interval 5 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Critical Clearing conditions The situation clears when the condition becomes false. KQL_ApplicationShare_SvcDown situation The Application Sharing Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCASMCU *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is Microsoft Lync Server agent: User's Guide

269 Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_AVConference_SvcDown situation The Audio Video Conferencing Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCAVMCU *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_ConferenceAnnounce_SvcDown situation The Conferencing Announcement Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCCAS *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_ConferenceAttndant_SvcDown situation The Conferencing Attendant Service is down. The situation is evaluated for each distinct value of Full_Name. Chapter 5. Situations reference 259

270 Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCCAA *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_FrontEnd_SvcDown situation The Front-End Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF ( *VALUE KQL_AVAILABILITY.Name *EQ RtcSrv *OR *VALUE KQL_AVAILABILITY.Name *EQ RTCSRV ) *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is automatically distributed to instances of this agent. Run at startup Yes Sampling interval 5 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Critical Clearing conditions The situation clears when the condition becomes false. KQL_IMConference_SvcDown situation The IM Conferencing Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCIMMCU *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No 260 Microsoft Lync Server agent: User's Guide

271 Sampling interval 5 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Critical Clearing conditions The situation clears when the condition becomes false. KQL_MonitoringAgent_SvcDown situation The Monitoring Agent Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RtcQmsAgent *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_VoiceControl_SvcDown situation The Outside Voice Control Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCCCS *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_OCSResponseGroup_SvcDown situation Chapter 5. Situations reference 261

272 The OCS Response Group Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCACD *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_TeleConference_SvcDown situation The Telephony Conferencing Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCACPMCU *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_WebConference_SvcDown situation The Web Conferencing Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCDATAMCU *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. 262 Microsoft Lync Server agent: User's Guide

273 Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_Archiving_SvcDown situation The Archiving Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCLOG *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_CallDetailRecord_SvcDown situation The Call Detail Recording Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCCDR *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Chapter 5. Situations reference 263

274 Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_QoEMonitoring_SvcDown situation The QoE Monitoring Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF ( *VALUE KQL_AVAILABILITY.Name *EQ RTCQms *OR *VALUE KQL_AVAILABILITY.Name *EQ RtcQms ) *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_AudioTest_SvcDown situation The Audio Test Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCATS *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_FileTransfer_SvcDown situation The File Transfer Agent Service is down. The situation is evaluated for each distinct value of Full_Name. 264 Microsoft Lync Server agent: User's Guide

275 Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ FTA *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_MasterReplica_SvcDown situation The Master Replicator Agent Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ MASTER *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_Replicator_SvcDown situation The Replica Replicator Agent Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ REPLICA *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Chapter 5. Situations reference 265

276 Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_WebConferenceCmpt_SvcDown situation The Web Conferencing Compatibility Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCMEETINGMCU *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_CallPark_SvcDown situation The Call Park Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCCPS *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_LyncResponseGroup_SvcDown situation 266 Microsoft Lync Server agent: User's Guide

277 The Lync Response Group Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF ( *VALUE KQL_AVAILABILITY.Name *EQ RtcRGS *OR *VALUE KQL_AVAILABILITY.Name *EQ RTCRGS ) *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_Mediation_SvcDown situation The Mediation Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCMEDSRV *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_BWPolicyAuthn_SvcDown situation The Bandwidth Policy Service (Authentication) is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCPDPAUTH *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Chapter 5. Situations reference 267

278 Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_BWPolicyCore_SvcDown situation The Bandwidth Policy Service (Core) is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCPDPCORE *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_AVAuthentication_SvcDown situation The Audio Video Authentication Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCMRAUTH *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is Microsoft Lync Server agent: User's Guide

279 Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_AVEdge_SvcDown situation The Audio Video Edge Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCMEDIARELAY *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_Edge_WebConference_SvcDown situation The Web Conferencing Edge Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCDATAPROXY *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_CentralizedLogging_SvcDown situation The Lync Server Centralized Logging Service Agent is down. The situation is evaluated for each distinct value of Full_Name. Chapter 5. Situations reference 269

280 Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCCLSAGT *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. KQL_XMPPGateway_SvcDown situation The Lync Server XMPP Translating Gateway Service is down. The situation is evaluated for each distinct value of Full_Name. Formula *IF *VALUE KQL_AVAILABILITY.Name *EQ RTCXMPPTGW *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval 15 minutes Situation persistence The number of times the conditions of the situation must occur for the situation to be true is 1. Error conditions Warning Clearing conditions The situation clears when the condition becomes false. CDR Navigator item No predefined situations are included for this Navigator item. CWA Navigator item No predefined situations are included for this Navigator item. Event Log Navigator item The situation descriptions are organized by the Navigator item to which the situations are relevant. KQL_CWA_ADConnection_Lost situation Connection between CWA and Active Directory Server is broken. 270 Microsoft Lync Server agent: User's Guide

281 The situation is evaluated for each distinct value of Event_. Formula *IF ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS Communicator Web Access Authentication ) See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval None. Data is analyzed when it becomes available. Situation persistence Not Applicable Error conditions Warning Clearing conditions The situation does not clear automatically. KQL_CWA_GlblCtlg_Connect_Lost situation Connectivity between CWA and the global catalog server is lost. The situation is evaluated for each distinct value of Event_. Formula *IF ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS Communicator Web Access User Search ) See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval None. Data is analyzed when it becomes available. Situation persistence Not Applicable Error conditions Warning Clearing conditions The situation does not clear automatically. KQL_AddBook_DBAccess_Error situation Error occurred while accessing the back-end database. The situation is evaluated for each distinct value of Event_. Formula *IF ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS Address Book Server ) See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Chapter 5. Situations reference 271

282 Sampling interval None. Data is analyzed when it becomes available. Situation persistence Not Applicable Error conditions Critical Clearing conditions The situation does not clear automatically. KQL_DB_OutofSpace situation The Archiving and CDR database cannot process further requests. The situation is evaluated for each distinct value of Event_. Formula *IF ( ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ LS Archiving Server ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS Archiving Server ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS Archiving and CDR Server ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS Call Detail Recording ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ LS Call Detail Recording ) ) See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval None. Data is analyzed when it becomes available. Situation persistence Not Applicable Error conditions Warning Clearing conditions The situation does not clear automatically. KQL_AVConference_Failure situation The AV Conferencing Server has failed to start a conference. The situation is evaluated for each distinct value of Event_. Formula *IF ( ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS Audio-Video Conferencing Server ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS User Services ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ LS Audio-Video Conferencing Server ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS Audio-Video Conferencing Server ) ) See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No 272 Microsoft Lync Server agent: User's Guide

283 Sampling interval None. Data is analyzed when it becomes available. Situation persistence Not Applicable Error conditions Warning Clearing conditions The situation does not clear automatically. KQL_MCUFactory_DBConnect_Fail situation MCU Factory has failed to connect to the back-end database. The situation is evaluated for each distinct value of Event_. Formula *IF ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS MCU Factory ) See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval None. Data is analyzed when it becomes available. Situation persistence Not Applicable Error conditions Warning Clearing conditions The situation does not clear automatically. KQL_ProStk_Configuration_Error situation Configuration errors detected at startup. The situation is evaluated for each distinct value of Event_. Formula *IF ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS Protocol Stack ) See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval None. Data is analyzed when it becomes available. Situation persistence Not Applicable Error conditions Warning Clearing conditions The situation does not clear automatically. KQL_UserSvc_MCUFactory_Failure situation The MCU factory failed to respond to a conference. Chapter 5. Situations reference 273

284 The situation is evaluated for each distinct value of Event_. Formula *IF ( ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS User Services ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ LS User Services ) ) See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval None. Data is analyzed when it becomes available. Situation persistence Not Applicable Error conditions Warning Clearing conditions The situation does not clear automatically. KQL_MCUFac_Cert_Error situation Null values exist on the certificate. The situation is evaluated for each distinct value of Event_. Formula *IF ( ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ LS MCU Factory ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS MCU Factory ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ LS MCU Factory ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS MCU Factory ) ) See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval None. Data is analyzed when it becomes available. Situation persistence Not Applicable Error conditions Warning Clearing conditions The situation does not clear automatically. KQL_AddBook_Init_Fail situation The Address Book Server has encountered an unexpected exception. The situation is evaluated for each distinct value of Event_. Formula *IF ( ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE 274 Microsoft Lync Server agent: User's Guide

285 KQL_EVENT_LOG.Event_ *EQ OCS Address Book Server ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ LS Address Book Server ) ) See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval None. Data is analyzed when it becomes available. Situation persistence Not Applicable Error conditions Critical Clearing conditions The situation does not clear automatically. KQL_AVMCU_TLS_Failed situation Audio Video Conferencing Server cannot establish SIP connection. The situation is evaluated for each distinct value of Event_. Formula *IF ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ LS Audio-Video Conferencing Server ) See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Run at startup No Sampling interval None. Data is analyzed when it becomes available. Situation persistence Not Applicable Error conditions Warning Clearing conditions The situation does not clear automatically. KQL_QMS_Msg_Queue_Fail situation The Message Queue cannot be opened for reading. The situation is evaluated for each distinct value of Event_. Formula *IF ( ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS QoE Monitoring Service ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ OCS QoE Monitoring Server ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ *AND *VALUE KQL_EVENT_LOG.Event_ *EQ LS QoE Monitoring Service ) ) See Attributes in each attribute group on page 48 for descriptions of the attributes in this formula. Distribution This situation is available for distribution. Chapter 5. Situations reference 275

286 Run at startup No Sampling interval None. Data is analyzed when it becomes available. Situation persistence Not Applicable Error conditions Warning Clearing conditions The situation does not clear automatically. IM Server Navigator item No predefined situations are included for this Navigator item. Lync Web App Navigator item No predefined situations are included for this Navigator item. QoE Monitoring Server Navigator item No predefined situations are included for this Navigator item. SIP Navigator item No predefined situations are included for this Navigator item. User Services Navigator item No predefined situations are included for this Navigator item. Web Conferencing Server Navigator item No predefined situations are included for this Navigator item. 276 Microsoft Lync Server agent: User's Guide

287 Chapter 6. Take Action commands reference Take Action commands can be run from the portal client or included in a situation or a policy. About Take Action commands When included in a situation, the command runs when the situation becomes true. A Take Action command in a situation is also referred to as reflex automation. When you enable a Take Action command in a situation, you automate a response to system conditions. For example, you can use a Take Action command to send a command to restart a process on the managed system or to send a text message to a cell phone. In advanced automation, policies are used to take actions, schedule work, and automate manual tasks. A policy comprises a series of automated steps called activities that are connected to create a workflow. After an activity is completed, the Tivoli Enterprise Portal receives return-code feedback, and advanced automation logic responds with subsequent activities that are prescribed by the feedback. A basic Take Action command shows the return code of the operation in a message box that is displayed after the action is completed or in a log file. After you close this window, no further information is available for this action. Additional information about Take Action commands For more information about working with Take Action commands, see "Take Action commands" in the Tivoli Enterprise Portal User's Guide. For a list of the Take Action commands for this monitoring agent and a description of each command, see Predefined Take Action commands and the information for each individual command. Predefined Take Action commands Not all agents have predefined Take Action commands. But you can create Take Action commands for any agent. This monitoring agent contains the following Take Action commands: v Start Access Edge Service v Start Application Host Service v Start Application Sharing Service v Start Archiving Service v Start Audio Test Service v Start Audio Video Authentication Service v Start Audio Video Conferencing Service v Start Audio Video Edge Service v Start Bandwidth Policy Service (Authentication) v Start Bandwidth Policy Service (Core) v Start Call Detail Recording Service v Start Call Park Service v Start Centralized Logging Service Agent v Start Conferencing Announcement Service Copyright IBM Corp. 2011,

288 v Start Conferencing Attendant Service v Start File Transfer Agent Service v Start Front End Service v Start IM Conferencing Service v Start Lync Response Group Service v Start Master Replicator Service v Start Mediation Service v Start Monitoring Agent Service v Start OCS Response Group Service v Start Outside Voice Control Service v Start QoE Monitoring Service v Start Replica Replicator Service v Start Telephony Conferencing Service v Start Web Conferencing Compatibility Service v Start Web Conferencing Edge Service v Start Web Conferencing Service v Start XMPP Translating Gateway Service v Stop Access Edge Service v Stop Application Host Service v Stop Application Sharing Service v Stop Archiving Service v Stop Audio Test Service v Stop Audio Video Authentication Service v Stop Audio Video Conferencing Service v Stop Audio Video Edge Service v Stop Bandwidth Policy Service (Authentication) v Stop Bandwidth Policy Service (Core) v Stop Call Detail Recording Service v Stop Call Park Service v Stop Centralized Logging Service Agent v Stop Conferencing Announcement Service v Stop Conferencing Attendant Service v Stop File Transfer Agent Service v Stop Front End Service v Stop IM Conferencing Service v Stop Lync Response Group Service v Stop Master Replicator Service v Stop Mediation Service v Stop Monitoring Agent Service v Stop OCS Response Group Service v Stop Outside Voice Control Service v Stop QoE Monitoring Service v Stop Replica Replicator Service v Stop Telephony Conferencing Service v Stop Web Conferencing Compatibility Service 278 Microsoft Lync Server agent: User's Guide

289 v Stop Web Conferencing Edge Service v Stop Web Conferencing Service v Stop XMPP Translating Gateway Service Take Action command descriptions Each Take Action command description provides information you can use to decide whether to run the Take Action command or whether to include the Take Action command in a situation or a policy. The descriptions of the Take Action commands provide the following information: Actions the command performs on the system to which it is sent, and the permissions required for the Take Action command to function. Return codes Information that the Take Action command returns. Start Access Edge Service action Starts the Access Edge Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0151I Message: The Access Edge Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0152I Message: The Access Edge Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0153E Message: Error starting the Access Edge Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Chapter 6. Take Action commands reference 279

290 Usage Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Application Host Service action Starts the Application Host Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0001I Message: The Application Host Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0002I Message: The Application Host Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0003E Message: Error starting the Application Host Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Usage Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Application Sharing Service action Starts the Application Sharing Service. Authorization User must be a member of the Administrators group. 280 Microsoft Lync Server agent: User's Guide

291 Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0007I Message: The Application Sharing Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0008I Message: The Application Sharing Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0009E Message: Error starting the Application Sharing Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Usage None Start Archiving Service action Starts the Archiving Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Chapter 6. Take Action commands reference 281

292 Usage Message ID: KQL0073I Message: The Archiving Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0074I Message: The Archiving Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0075E Message: Error starting the Archiving Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Audio Test Service action Starts the Audio Test Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0091I Message: The Audio Test Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0092I Message: The Audio Test Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0093E 282 Microsoft Lync Server agent: User's Guide

293 Usage Message: Error starting the Audio Test Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Audio Video Authentication Service action Starts the Audio Video Authentication Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0157I Message: The Audio Video Authentication Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0158I Message: The Audio Video Authentication Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0159E Message: Error starting the Audio Video Authentication Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. Chapter 6. Take Action commands reference 283

294 Usage v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Audio Video Conferencing Service action Starts the Audio Video Conferencing Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0013I Message: The Audio Video Conferencing Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0014I Message: The Audio Video Conferencing Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0015E Message: Error starting the Audio Video Conferencing Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Usage Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Audio Video Edge Service action Starts the Audio Video Edge Service. Authorization User must be a member of the Administrators group. 284 Microsoft Lync Server agent: User's Guide

295 Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0163I Message: The Audio Video Edge Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0164I Message: The Audio Video Edge Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0165E Message: Error starting the Audio Video Edge Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Usage None Start Bandwidth Policy Service (Authentication) action Starts the Bandwidth Policy Service (Authentication). Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Chapter 6. Take Action commands reference 285

296 Usage Message ID: KQL0139I Message: The Bandwidth Policy Service (Authentication) was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0140I Message: The Bandwidth Policy Service (Authentication) is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0141E Message: Error starting the Bandwidth Policy Service (Authentication). v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Bandwidth Policy Service (Core) action Starts the Bandwidth Policy Service (Core). Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0145I Message: The Bandwidth Policy Service (Core) was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0146I Message: The Bandwidth Policy Service (Core) is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0147E 286 Microsoft Lync Server agent: User's Guide

297 Usage Message: Error starting the Bandwidth Policy Service (Core). v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Call Detail Recording Service action Starts the Call Detail Recording Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0079I Message: The Call Detail Recording Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0080I Message: The Call Detail Recording Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0081E Message: Error starting the Call Detail Recording Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. Chapter 6. Take Action commands reference 287

298 Usage v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Call Park Service action Starts the Call Park Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0121I Message: The Call Park Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0122I Message: The Call Park Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0123E Message: Error starting the Call Park Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Usage Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Centralized Logging Service Agent action Starts the Centralized Logging Service Agent. Authorization User must be a member of the Administrators group. 288 Microsoft Lync Server agent: User's Guide

299 Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0181I Message: The Centralized Logging Service Agent was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0182I Message: The Centralized Logging Service Agent is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0183E Message: Error starting the Centralized Logging Service Agent. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Usage None Start Conferencing Announcement Service action Starts the Conferencing Announcement Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Chapter 6. Take Action commands reference 289

300 Usage Message ID: KQL0019I Message: The Conferencing Announcement Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0020I Message: The Conferencing Announcement Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0021E Message: Error starting the Conferencing Announcement Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Conferencing Attendant Service action Starts the Conferencing Attendant Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0025I Message: The Conferencing Attendant Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0026I Message: The Conferencing Attendant Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0027E 290 Microsoft Lync Server agent: User's Guide

301 Usage Message: Error starting the Conferencing Attendant Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start File Transfer Agent Service action Starts the File Transfer Agent Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0097I Message: The File Transfer Agent Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0098I Message: The File Transfer Agent Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0099E Message: Error starting the File Transfer Agent Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. Chapter 6. Take Action commands reference 291

302 Usage v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Front End Service action Starts the Front-End Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0031I Message: The Front End Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0032I Message: The Front End Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0033E Message: Error starting the Front End Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Usage Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start IM Conferencing Service action Starts the IM Conferencing Service. Authorization User must be a member of the Administrators group. 292 Microsoft Lync Server agent: User's Guide

303 Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0037I Message: The IM Conferencing Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0038I Message: The IM Conferencing Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0039E Message: Error starting the IM Conferencing Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Usage None Start Lync Response Group Service action Starts the Lync Response Group Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Chapter 6. Take Action commands reference 293

304 Usage Message ID: KQL0127I Message: The Response Group Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0128I Message: The Response Group Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0129E Message: Error starting the Response Group Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Master Replicator Service action Starts the Master Replicator Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0103I Message: The Master Replicator Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0104I Message: The Master Replicator Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0105E 294 Microsoft Lync Server agent: User's Guide

305 Usage Message: Error starting the Master Replicator Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Mediation Service action Starts the Mediation Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0133I Message: The Mediation Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0134I Message: The Mediation Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0135E Message: Error starting the Mediation Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. Chapter 6. Take Action commands reference 295

306 Usage v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Monitoring Agent Service action Starts the Monitoring Agent Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0043I Message: The Monitoring Agent Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0044I Message: The Monitoring Agent Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0045E Message: Error starting the Monitoring Agent Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Usage Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start OCS Response Group Service action Starts the OCS Response Group Service. Authorization User must be a member of the Administrators group. 296 Microsoft Lync Server agent: User's Guide

307 Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0055I Message: The Response Group Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0056I Message: The Response Group Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0057E Message: Error starting the Response Group Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Usage None Start Outside Voice Control Service action Starts the Outside Voice Control Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Chapter 6. Take Action commands reference 297

308 Usage Message ID: KQL0049I Message: The Outside Voice Control Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0050I Message: The Outside Voice Control Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0051E Message: Error starting the Outside Voice Control Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start QoE Monitoring Service action Starts the QoE Monitoring Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0085I Message: The QoE Monitoring Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0086I Message: The QoE Monitoring Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0087E 298 Microsoft Lync Server agent: User's Guide

309 Usage Message: Error starting the QoE Monitoring Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Replica Replicator Service action Starts the Replica Replicator Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0109I Message: The Replica Replicator Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0110I Message: The Replica Replicator Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0111E Message: Error starting the Replica Replicator Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. Chapter 6. Take Action commands reference 299

310 Usage v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Telephony Conferencing Service action Starts the Telephony Conferencing Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0061I Message: The Telephony Conferencing Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0062I Message: The Telephony Conferencing Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0063E Message: Error starting the Telephony Conferencing Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Usage Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Web Conferencing Compatibility Service action Starts the Web Conferencing Compatibility Service. Authorization User must be a member of the Administrators group. 300 Microsoft Lync Server agent: User's Guide

311 Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0115I Message: The Web Conferencing Compatibility Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0116I Message: The Web Conferencing Compatibility Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0117E Message: Error starting the Web Conferencing Compatibility Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Usage None Start Web Conferencing Edge Service action Starts the Web Conferencing Edge Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Chapter 6. Take Action commands reference 301

312 Usage Message ID: KQL0169I Message: The Web Conferencing Edge Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0170I Message: The Web Conferencing Edge Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0171E Message: Error starting the Web Conferencing Edge Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start Web Conferencing Service action Starts the Web Conferencing Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0067I Message: The Web Conferencing Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0068I Message: The Web Conferencing Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0069E 302 Microsoft Lync Server agent: User's Guide

313 Usage Message: Error starting the Web Conferencing Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Start XMPP Translating Gateway Service action Starts the XMPP Translating Gateway Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0175I Message: The XMPP Translating Gateway Service was started. v Return Code: 2 Return Code : ALREADY_RUNNING Message ID: KQL0176I Message: The XMPP Translating Gateway Service is already started. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0177E Message: Error starting the XMPP Translating Gateway Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : DOESNT_EXIST Message ID: KQL0301I Message: The service is disabled and cannot be started. Chapter 6. Take Action commands reference 303

314 Usage v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Access Edge Service action Stops the Access Edge Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0154I Message: The Access Edge Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0155I Message: The Access Edge Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0156E Message: Error stopping the Access Edge Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Usage Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Application Host Service action Stops the Application Host Service. Authorization User must be a member of the Administrators group. 304 Microsoft Lync Server agent: User's Guide

315 Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0004I Message: The Application Host Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0005I Message: The Application Host Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0006E Message: Error stopping the Application Host Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Usage None Stop Application Sharing Service action Stops the Application Sharing Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Chapter 6. Take Action commands reference 305

316 Usage Message ID: KQL0010I Message: The Application Sharing Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0011I Message: The Application Sharing Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0012E Message: Error stopping the Application Sharing Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Archiving Service action Stops the Archiving Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0076I Message: The Archiving Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0077I Message: The Archiving Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0078E 306 Microsoft Lync Server agent: User's Guide

317 Usage Message: Error stopping the Archiving Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Audio Test Service action Stops the Audio Test Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0094I Message: The Audio Test Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0095I Message: The Audio Test Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0096E Message: Error stopping the Audio Test Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Chapter 6. Take Action commands reference 307

318 Usage v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Audio Video Authentication Service action Stops the Audio Video Authentication Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0160I Message: The Audio Video Authentication Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0161I Message: The Audio Video Authentication Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0162E Message: Error stopping the Audio Video Authentication Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Usage Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Audio Video Conferencing Service action Stops the Audio Video Conferencing Service. Authorization User must be a member of the Administrators group. 308 Microsoft Lync Server agent: User's Guide

319 Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0016I Message: The Audio Video Conferencing Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0017I Message: The Audio Video Conferencing Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0018E Message: Error stopping the Audio Video Conferencing Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Usage None Stop Audio Video Edge Service action Stops the Audio Video Edge Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Chapter 6. Take Action commands reference 309

320 Usage Message ID: KQL0166I Message: The Audio Video Edge Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0167I Message: The Audio Video Edge Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0168E Message: Error stopping the Audio Video Edge Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Bandwidth Policy Service (Authentication) action Stops the Bandwidth Policy Service (Authentication). Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0142I Message: The Bandwidth Policy Service (Authentication) was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0143I Message: The Bandwidth Policy Service (Authentication) is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0144E 310 Microsoft Lync Server agent: User's Guide

321 Usage Message: Error stopping the Bandwidth Policy Service (Authentication) Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Bandwidth Policy Service (Core) action Stops the Bandwidth Policy Service (Core). Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0148I Message: The Bandwidth Policy Service (Core) was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0149I Message: The Bandwidth Policy Service (Core) is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0150E Message: Error stopping the Bandwidth Policy Service (Core) Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Chapter 6. Take Action commands reference 311

322 Usage v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Call Detail Recording Service action Stops the Call Detail Recording Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0082I Message: The Call Detail Recording Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0083I Message: The Call Detail Recording Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0084E Message: Error stopping the Call Detail Recording Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Usage Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Call Park Service action Stops the Call Park Service. Authorization User must be a member of the Administrators group. 312 Microsoft Lync Server agent: User's Guide

323 Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0124I Message: The Call Park Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0125I Message: The Call Park Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0126E Message: Error stopping the Call Park Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Usage None Stop Centralized Logging Service Agent action Stops the Centralized Logging Service Agent. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Chapter 6. Take Action commands reference 313

324 Usage Message ID: KQL0184I Message: The Centralized Logging Service Agent was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0185I Message: The Centralized Logging Service Agent is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0186E Message: Error stopping the Centralized Logging Service Agent. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Conferencing Announcement Service action Stops the Conferencing Announcement Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0022I Message: The Conferencing Announcement Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0023I Message: The Conferencing Announcement Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0024E 314 Microsoft Lync Server agent: User's Guide

325 Usage Message: Error stopping the Conferencing Announcement Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Conferencing Attendant Service action Stops the Conferencing Attendant Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0028I Message: The Conferencing Attendant Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0029I Message: The Conferencing Attendant Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0030E Message: Error stopping the Conferencing Attendant Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Chapter 6. Take Action commands reference 315

326 Usage v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop File Transfer Agent Service action Stops the File Transfer Agent Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0100I Message: The File Transfer Agent Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0101I Message: The File Transfer Agent Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0102E Message: Error stopping the File Transfer Agent Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Usage Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Front End Service action Stops the Front-End Service. Authorization User must be a member of the Administrators group. 316 Microsoft Lync Server agent: User's Guide

327 Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0034I Message: The Front End Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0035I Message: The Front End Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0036E Message: Error stopping the Front End Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Usage None Stop IM Conferencing Service action Stops the IM Conferencing Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Chapter 6. Take Action commands reference 317

328 Usage Message ID: KQL0040I Message: The IM Conferencing Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0041I Message: The IM Conferencing Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0042E Message: Error stopping the IM Conferencing Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Lync Response Group Service action Stops the Lync Response Group Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0130I Message: The Response Group Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0131I Message: The Response Group Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0132E 318 Microsoft Lync Server agent: User's Guide

329 Usage Message: Error stopping the Response Group Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Master Replicator Service action Stops the Master Replicator Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0106I Message: The Master Replicator Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0107I Message: The Master Replicator Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0108E Message: Error stopping the Master Replicator Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Chapter 6. Take Action commands reference 319

330 Usage v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Mediation Service action Stops the Mediation Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0136I Message: The Mediation Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0137I Message: The Mediation Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0138E Message: Error stopping the Mediation Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Usage Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Monitoring Agent Service action Stops the Monitoring Agent Service. Authorization User must be a member of the Administrators group. 320 Microsoft Lync Server agent: User's Guide

331 Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0046I Message: The Monitoring Agent Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0047I Message: The Monitoring Agent Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0048E Message: Error stopping the Monitoring Agent Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Usage None Stop OCS Response Group Service action Stops the OCS Response Group Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Chapter 6. Take Action commands reference 321

332 Usage Message ID: KQL0058I Message: The Response Group Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0059I Message: The Response Group Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0060E Message: Error stopping the Response Group Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Outside Voice Control Service action Stops the Outside Voice Control Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0052I Message: The Outside Voice Control Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0053I Message: The Outside Voice Control Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0054E 322 Microsoft Lync Server agent: User's Guide

333 Usage Message: Error stopping the Outside Voice Control Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop QoE Monitoring Service action Stops the QoE Monitoring Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0088I Message: The QoE Monitoring Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0089I Message: The QoE Monitoring Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0090E Message: Error stopping the QoE Monitoring Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Chapter 6. Take Action commands reference 323

334 Usage v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Replica Replicator Service action Stops the Replica Replicator Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0112I Message: The Replica Replicator Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0113I Message: The Replica Replicator Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0114E Message: Error stopping the Replica Replicator Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Usage Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Telephony Conferencing Service action Stops the Telephony Conferencing Service. Authorization User must be a member of the Administrators group. 324 Microsoft Lync Server agent: User's Guide

335 Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0064I Message: The Telephony Conferencing Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0065I Message: The Telephony Conferencing Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0066E Message: Error stopping the Telephony Conferencing Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Usage None Stop Web Conferencing Compatibility Service action Stops the Web Conferencing Compatibility Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Chapter 6. Take Action commands reference 325

336 Usage Message ID: KQL0118I Message: The Web Conferencing Compatibility Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0119I Message: The Web Conferencing Compatibility Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0120E Message: Error stopping the Web Conferencing Compatibility Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Web Conferencing Edge Service action Stops the Web Conferencing Edge Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0172I Message: The Web Conferencing Edge Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0173I Message: The Web Conferencing Edge Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0174E 326 Microsoft Lync Server agent: User's Guide

337 Usage Message: Error stopping the Web Conferencing Edge Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop Web Conferencing Service action Stops the Web Conferencing Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0070I Message: The Web Conferencing Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0071I Message: The Web Conferencing Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0072E Message: Error stopping the Web Conferencing Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! Chapter 6. Take Action commands reference 327

338 Usage v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None Stop XMPP Translating Gateway Service action Stops the XMPP Translating Gateway Service. Authorization User must be a member of the Administrators group. Destination systems _EnDDESTINATIONS_NONE_OR_LIST_EnD Return codes v Return Code: 7 Return Code : TIMED_OUT Message ID: KQL0000S Message: The service did not respond in a timely fashion. v Return Code: 0 Return Code : OK Message ID: KQL0178I Message: The XMPP Translating Gateway Service was stopped. v Return Code: 2 Return Code : NOT_RUNNING Message ID: KQL0179I Message: The XMPP Translating Gateway Service is already stopped. v Return Code: 1 Return Code : GENERAL_ERROR Message ID: KQL0180E Message: Error stopping the XMPP Translating Gateway Service. v Return Code: 9 Return Code : WARNING Message ID: KQL0300W Message: The service does not exist as an installed service. v Return Code: 8 Return Code : TIMED_OUT Message ID: KQL1003 Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! v Return Code: 12 Return Code : INSUFFICIENT_USER_AUTHORITY Message ID: KQL1004 Usage Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!! None 328 Microsoft Lync Server agent: User's Guide

339 Chapter 7. Policies reference Policies are used as an advanced automation technique for implementing more complex workflow strategies than you can create through simple automation. All agents do not provide predefined policies, but you can create policies for any agent. A policy is a set of automated system processes that can take actions, schedule work for users, or automate manual tasks. You use the Workflow Editor to design policies. You control the order in which the policy executes a series of automated steps, which are also called activities. Policies are connected to create a workflow. After an activity is completed, the Tivoli Enterprise Portal receives return-code feedback, and advanced automation logic responds with subsequent activities prescribed by the feedback. For more information about working with policies, see Automation with policies in the Tivoli Enterprise Portal User's Guide. For information about using the Workflow Editor, see the IBM Tivoli Monitoring Administrator's Guide or the Tivoli Enterprise Portal online help. Predefined policies Not all agents have predefined policies. But you can create policies for any agent. The IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent does not provide predefined policies. Copyright IBM Corp. 2011,

340 330 Microsoft Lync Server agent: User's Guide

341 Chapter 8. Tivoli Common Reporting for the monitoring agent You can use the Tivoli Common Reporting application to generate reports for the Microsoft Lync Server agent. For more information about Tivoli Common Reporting, such as prerequisites, importing reports, and running reports, see the IBM Tivoli Monitoring Administrator's Guide V IBM Tivoli Monitoring for Microsoft Applications reports are historical reports that include summarized data that is collected in the Tivoli Data Warehouse. These reports are built to run only against the IBM Tivoli Monitoring for Microsoft Lync Server agent. The reports can be administered and run on Tivoli Common Reporting V1.3, V2.1, and V2.1.1, Fix Pack 6. For more information about Tivoli Common Reporting, see the developerworks website ( This version of Tivoli Common Reporting includes Cognos Business Intelligence and Reporting V8.4. Cognos-based report packages The Cognos-based Tivoli Common Reporting tool is used to create, view, and manage reports for the Tivoli group of products. You can use the Cognos reports to analyze resource information such as availability, utilization, performance, and so on. With Cognos reports, you can evaluate the key metrics of the computers that are on the managed environment of your organization. You can use the Tivoli Common Reporting tool to: v Create custom reports by using the drag-and-drop feature integrated with the web-based editor. v Schedule, share, secure, and administer reports in a single interface. v Save the report in HTML, PDF, Excel, XML, or CSV file formats. v Share reports by or save the reports in a file system for later use. The following databases are supported for all reports: v DB2 V9.5 and V9.7, Fix Pack 2 v Oracle 10g and 11g v SQL Server 2005 and 2008 You can use Tivoli Common Reporting V1.3, V2.1, and V2.1.1, Fix Pack 6 software that is shipped with IBM Tivoli Monitoring V6.2.3 or later to administer, run, and edit Cognos reports. For more information about Tivoli Common Reporting, see the Tivoli Common Reporting Information Center ( Prerequisites Before you run the Cognos-based reports, ensure that the prerequisites that are required for installing and running Tivoli Common Reporting packages are met. Procedure 1. Install Tivoli Common Reporting. Copyright IBM Corp. 2011,

342 For more information, see the documentation in the IBM Tivoli Common Reporting Information Center( To ensure that Tivoli Common Reporting is running, go to: 2. Obtain the reports package from the product media and extract the package. The Cognos reports are available in the following package: Product Media root/reports/kql/ ITCAMMA_LyncServer_V710_Cognos_Reports. 3. Copy this package in a directory on any drive of the same computer where the Tivoli Common Reporting Server is installed, and extract the package in the same directory. The directory contents include: v Database scripts required to prepare the Tivoli Data Warehouse for Cognos reports. v A report installer that imports the reports into Tivoli Common Reporting and sets up the database connection. 4. Open the setup.batch file, and verify that the specified drive is the same drive where the Tivoli Common Reporting Server is installed. If the specified drive is not correct, edit the setup.batch file to specify the correct drive. For example, change the TCR_DEFAULT_DIR=C:\IBM\tivoli\tip to TCR_DEFAULT_DIR=F:\IBM\tivoli\tip if the Tivoli Common Reporting Server is installed on the F drive. 5. Configure historical collection for Microsoft Lync Server agent and the IBM Tivoli Warehouse Summarization and Pruning Agent. After IBM Tivoli Monitoring V6.2.3, Fix Pack 1, or later is installed and the Microsoft Lync Server agent is installed and configured, configure historical collection. Also, configure the Warehouse Summarization and Pruning agent with or without shifts enabled. For more information about how to enable historical collection and configure the Warehouse Summarization and Pruning agent in IBM Tivoli Monitoring, see the following documentation: v history_manage_intro.htm v history_manage_collection.htm Note: Historical collection and daily and hourly summarization must be enabled for all attribute groups of Microsoft Lync Server agent. To ensure that the required views are present, run the following query against the Tivoli Data Warehouse: v DB2: Select distinct "VIEWNAME" from SYSCAT.VIEWS where "VIEWNAME" like %V v Oracle: Select distinct "OBJECT_NAME" from OBJ where "OBJECT_TYPE" like %V v MS SQL Server: Select distinct "NAME" from SYS.OBJECTS where "TYPE_DESC" like %V 6. Prepare the Tivoli Data Warehouse to support Cognos dimensions. Preparing the Tivoli Data Warehouse for Tivoli Common Reporting includes creating the IBM_TRAM dimensions, which are required for running the Cognos reports and using the data models. See "Creating shared dimension tables and populating the time dimensions table" in the IBM Tivoli Monitoring Administrator's Guide at the IBM Tivoli Monitoring V6.2.3, Fix Pack 1 Information Center ( tcr_reports_dimensionsshared.htm). 7. Connect to the Tivoli Data Warehouse by using the database client over Open Database Connectivity (ODBC). Cognos uses ODBC to connect to the database. Install a database client on the Tivoli Common Reporting Server and connect it to the Tivoli Data Warehouse. 332 Microsoft Lync Server agent: User's Guide

343 See "Connecting to the Tivoli Data Warehouse using the database client over ODBC" in the IBM Tivoli Monitoring Administrator's Guide at the IBM Tivoli Monitoring V6.2.3, Fix Pack 1 Information Center ( tcr_tdwconnect.htm). Important: All prerequisites described here must be met or the reports cannot run. Importing Cognos report packages You must import the Cognos report package that contains the Microsoft Lync Server agent data model and reports into Tivoli Common Reporting. Before you import the Cognos report package, ensure that all the prerequisites have been met. Otherwise, reports cannot run. For Tivoli Common Reporting V1.3, use one of the following options to import the Cognos report package: v Importing by running the reports installer For information about running the reports installer to import the Cognos report package, see "Installing and running IBM Cognos reports" in the IBM Tivoli Monitoring Administrator's Guide at the IBM Tivoli Monitoring V6.2.2, Fix Pack 2 Information Center ( tcr_install_itm.htm) v Importing manually For information about manually importing the reports package, see Importing report packages at the IBM Tivoli Systems Management Information Center ( infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.tcr_cog.doc/ttcr_cog_import.html). For Tivoli Common Reporting V2.1, or later, see "Importing report packages" at the Tivoli Common Reporting Information Center ( com.ibm.tivoli.tcr.doc_211/ttcr_import.html). If you are using a schema other than ITMUSER, you must complete the following steps for the data model and reports to run: 1. Verify that you have completed the following steps: a. Altered the schema name in the database scripts when you prepared the Tivoli Data Warehouse for Cognos dimensions in Step 6 on page 332 of Prerequisites on page 331. b. Installed the reports package by using the Reports installer as explained in "Importing reports by using the report installer" topic in the IBM Tivoli Monitoring Administrator's Guide. To verify that you have installed the reports package, go to Tivoli Common Reporting and make sure you can see "ITCAMMA LyncServer V710 Cognos Reports" in the Public Folders of IBM Cognos Connection. 2. Install and configure the Cognos Framework Manager, which is the data modeling tool. See the instructions at the Tivoli Common Reporting Information Center ( infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.tcr.doc_211/ttcr_configure_frameworkmgr.html). 3. Open the Framework Manager. Select File > Open. Browse to the extracted ITCAMMA LyncServer V710 Cognos Reports reports package. Browse to the model folder and select the ITCAMMA LyncServer V710 Cognos Reports.cpf file. 4. If you are prompted to enter login credentials, enter your tipadmin user ID and password. 5. After the IBM Tivoli Monitoring for Lync Servers data model in the Framework Manager opens, expand Data s under Tivoli Reporting and Analytics Model in the Project Viewer. 6. Select TDW under Data s. 7. When you select TDW, the Properties view is updated with information about the Tivoli Data Warehouse data source. By default, the Properties view is located at the bottom center of the screen. If the Properties view is not visible, select View > Properties. 8. In the Properties, edit the Schema field. Change it from ITMUSER to your schema name. Chapter 8. Tivoli Common Reporting for the monitoring agent 333

344 9. Save the project. 10. In the Project Viewer, expand Packages. 11. Right-click ITCAMMA LyncServer V710 Cognos Reports. 12. Select Publish Packages. The Publish Wizard opens. 13. Keep the default selection and click Next. 14. Click Next on the next screen. 15. Clear the Verify the package before publishing check box. 16. Click Publish. A window is displayed that alerts you that A package with that name already exists and asks Do you want to publish this package? 17. Click Yes. 18. Go back to Tivoli Common Reporting and check if the Modified field of "ITCAMMA LyncServer V710 Cognos Reports" in the Public Folders of IBM Cognos Connection shows the time of publishing. After completing these steps, you can run any report from the IBM Tivoli Monitoring for ITCAMMA LyncServer V710 Cognos Reports package. Cognos data models and reports When all the prerequisites are met, you can use the Tivoli Integrated Portal interface to create, modify, and manage Cognos reports. In Tivoli Common Reporting, the historical data that is collected by the agent is used to build ad hoc reports and queries. The package that you import into Tivoli Common Reporting contains a Cognos data model. All the reports that you create in Tivoli Common Reporting are based on the data model. Cognos data models are virtual star schema models that contain facts and dimensions. Facts are measurable quantities that can be aggregated, such as CPU utilization and number of processors. Dimensions are the main identifiers by which facts can be grouped, aggregated, and organized. For example, time and server are dimensions by which the fact CPU utilization can be grouped. The facts in the data model are organized into the folders by their summarization type, such as Daily and Hourly. The Daily and the Hourly folders contain attribute groups that correspond to tables or views in the data warehouse. Each attribute group contains a group of facts and measures. The data model is built on top of the data warehouse to organize data. The data model contains the Tivoli Reporting and Analytics Model (TRAM) Shared Dimensions, which are shared across Tivoli by products such as Time. To create reports in Tivoli Common Reporting tool, you can use one of the following report authoring tools: v Query Studio: A web-based product that is used mostly for ad hoc reporting. Users can create simple queries and reports, and apply basic formatting to the reports. v Report Studio: A web-based tool that is used by technical users and professional report writers for creating advanced reports. Users can retrieve data from multiple databases and create sophisticated reports that have multiple pages and multiple queries. Reports for the monitoring agent You can verify whether the reporting functionality is installed and configured correctly by running the reports for the Microsoft Lync Server agent. The Microsoft Lync Server agent reporting package that you imported into Tivoli Common Reporting includes five reports. By using these reports, you can monitor the reporting activity and see what a typical Cognos report includes. These reports are available in the Common Reporting panel in Tivoli Common Reporting. The following tables describe these reports. 334 Microsoft Lync Server agent: User's Guide

345 Table 5. IM CCCP Processing Statistics report Name IM CCCP Processing Statistics report This report displays the performance monitoring data related to CCCP Processing of IM. Purpose Helps in identifying Messages and Notifications, Message Transfer Rate and Notification Transfer Rate of a server for the selected report period for IM. Parameters Date Range Report period Select the report period from a predefined date range, such as Last Week, Current Month, Last 30 Days, and so on. Alternatively, you can enter a start date, an end date, and the time for the reporting period. Start Date Select a start date from the calendar and the start time from the time widget. You must select both date and time. End Date Select an end date from the calendar and an end time from the time widget. You must select both date and time. Summarization Selection Summarization Select the summarization types, such as Hourly, Daily, Weekly, Monthly, Quarterly, Yearly, or Default from the list. If you select the Default option, the summarization type is calculated according to the number of days in the date range. Shift Period If the shift period is enabled, the hourly tables display the shift period as 1 (off-peak hours) or 2 (peak hours), depending on the peak and off-peak hours that are configured in the data warehouse. In the daily tables, the value 1 corresponds to peak hours, the value 2 corresponds to off-peak hours, and the value -1 corresponds to the summarized value for that day. If the shift period is disabled, the default value is -1. Display Options Vacation Period If the vacation period is disabled, the default value is -1 (All Days). If the vacation period is enabled, you can enter the value 0 (Work Days) or 1 (Vacation Days). Server Name Select the name of the server from the Server Name list. Tables/Views Used Output Usage KQL_IM_CCCP_PROCESSING_%V This report contains one bar chart and two line charts. v Messages and Notifications bar chart displays the statistics that are related to CCCP messages and notifications v Message Transfer Rate line chart displays the CCCP messages sent and received per second v Notification Transfer Rate line chart displays the CCCP notifications sent and received per second. The tables below the charts display the same information. If no data is available for the specified parameters, an appropriate message is displayed. IT administrators can use this report to observe and compare the performance monitoring data related to CCCP Processing of IM along with the details of Messaging and Notifications, Message Transfer Rate and Notification Transfer Rate of a server for the selected report period. Chapter 8. Tivoli Common Reporting for the monitoring agent 335

346 Table 6. MCU Allocation Latency Statistics report Name MCU Allocation Latency Statistics report This report displays the performance monitoring data that is related to the MCU Allocator module of the OCS Conferencing module over a period of time for the selected server. Purpose Helps in identifying Factory Call Latency, Create Conference Latency and Allocation Latency of a server for the selected report period. Parameters Date Range Report period Select the report period from a predefined date range, such as Last Week, Current Month, Last 30 Days, and so on. Alternatively, you can enter a start date, an end date, and the time for the reporting period. Start Date Select a start date from the calendar and the start time from the time widget. You must select both date and time. End Date Select an end date from the calendar and an end time from the time widget. You must select both date and time. Summarization Selection Summarization Select the summarization types, such as Hourly, Daily, Weekly, Monthly, Quarterly, Yearly, or Default from the list. If you select the Default option, the summarization type is calculated according to the number of days in the date range. Shift Period If the shift period is enabled, the hourly tables display the shift period as 1 (off-peak hours) or 2 (peak hours), depending on the peak and off-peak hours that are configured in the data warehouse. In the daily tables, the value 1 corresponds to peak hours, the value 2 corresponds to off-peak hours, and the value -1 corresponds to the summarized value for that day. If the shift period is disabled, the default value is -1. Display Options Vacation Period If the vacation period is disabled, the default value is -1 (All Days). If the vacation period is enabled, you can enter the value 0 (Work Days) or 1 (Vacation Days). Server Name Select the name of the server from the Server Name list. Tables or views used Output KQLUSRVLSZ_%V This report contains three line charts. v Factory Call Latency line chart displays the average time that is taken to complete MCU factory calls. v Create Conference Latency line chart displays the average time that is taken to create conference calls. v Allocation Latency line chart displays the average time that is taken to complete full MCU allocation requests. The tables below the charts display the same information. If no data is available for the specified parameters, an appropriate message is displayed. 336 Microsoft Lync Server agent: User's Guide

347 Table 6. MCU Allocation Latency Statistics report (continued) Usage IT administrators can use this report to observe and compare the details of performance monitoring data related to MCU Allocator module of the OCS Conferencing module. He can observe the details of Factory Call Latency, Create Conference Latency and Allocation Latency of a server for the selected report period. Table 7. SIP Protocols Statistics report Name SIP Protocols Statistics report This report displays the performance monitoring data that is related to the SIP protocols over a period of time for the selected server. Purpose Helps in identifying Message Transfer Rate, Incoming Message Processing Time and Incoming Request Rate of a server for the selected report period. Parameters Date Range Report period Select the report period from a predefined date range, such as Last Week, Current Month, Last 30 Days, and so on. Alternatively, you can enter a start date, an end date, and the time for the reporting period. Start Date Select a start date from the calendar and the start time from the time widget. You must select both date and time. End Date Select an end date from the calendar and an end time from the time widget. You must select both date and time. Summarization Selection Summarization Select the summarization types, such as Hourly, Daily, Weekly, Monthly, Quarterly, Yearly, or Default from the list. If you select the Default option, the summarization type is calculated according to the number of days in the date range. Shift Period If the shift period is enabled, the hourly tables display the shift period as 1 (off-peak hours) or 2 (peak hours), depending on the peak and off-peak hours that are configured in the data warehouse. In the daily tables, the value 1 corresponds to peak hours, the value 2 corresponds to off-peak hours, and the value -1 corresponds to the summarized value for that day. If the shift period is disabled, the default value is -1. Display Options Vacation Period If the vacation period is disabled, the default value is -1 (All Days). If the vacation period is enabled, you can enter the value 0 (Work Days) or 1 (Vacation Days). Server Name Select the name of the server from the Server Name list. Tables or views used KQL_SIP_PROTOCOLS_%V Chapter 8. Tivoli Common Reporting for the monitoring agent 337

348 Table 7. SIP Protocols Statistics report (continued) Output This report contains three line charts. v Message Transfer Rate line chart displays the rate of incoming and outgoing messages. v Incoming Message Processing Time line chart displays the average time that is taken to process incoming messages. v Incoming Request Rate line chart displays the rate of incoming requests. Usage The tables below the charts display the same information. If no data is available for the specified parameters, an appropriate message is displayed. IT administrators can use this report to observe and compare the details of performance monitoring data related to SIP along with the details of Message Transfer Rate, Incoming Message Processing Time and Incoming Request Rate of a server for the selected report period. Table 8. Top Services by Memory Utilization report Name Top Services by Memory Utilization report This report displays the memory utilization for the selected server and report period. Memory utilization refers to the size of the working set or the virtual memory in MB. The size of the virtual memory depends on the aggregation type that you have selected. Purpose Helps in observing the memory utilization details of different services for a server. 338 Microsoft Lync Server agent: User's Guide

349 Table 8. Top Services by Memory Utilization report (continued) Parameters Date Range Report period Select the report period from a predefined date range, such as Last Week, Current Month, Last 30 Days, and so on. Alternatively, you can enter a start date, an end date, and the time for the reporting period. Start Date Select a start date from the calendar and the start time from the time widget. You must select both date and time. End Date Select an end date from the calendar and an end time from the time widget. You must select both date and time. Summarization Selection Summarization Select the summarization types, such as Hourly, Daily, Weekly, Monthly, Quarterly, Yearly, or Default from the list. If you select the Default option, the summarization type is calculated according to the number of days in the date range. Shift Period If the shift period is enabled, the hourly tables display the shift period as 1 (off-peak hours) or 2 (peak hours), depending on the peak and off-peak hours that are configured in the data warehouse. In the daily tables, the value 1 corresponds to peak hours, the value 2 corresponds to off-peak hours, and the value -1 corresponds to the summarized value for that day. If the shift period is disabled, the default value is -1. Display Options Vacation Period If the vacation period is disabled, the default value is -1 (All Days). If the vacation period is enabled, you can enter the value 0 (Work Days) or 1 (Vacation Days). Server Name Select the name of the server from the Server Name list. Service Name Select a single service or all services from the list. Number of Top Services Select the number of services for which you want to generate the report. Aggregation Select either Average or Maximum. Tables or views used Output KQL_AVAILABILITY_%V This report displays the average or maximum virtual size and working set size in MB (based on aggregation selection) in a single side-by-side bar chart, either for a single service (when one single service is selected from the drop-down) or for the top n service (on Virtual Size, when Service Name = All and Number of Top Services = n) over a period of time for the selected server. v X Axis: Service names v Y Axis 1: Working Set Size (MB) v Y Axis 2: Virtual Size (MB) The tables below the charts display the same information. If no data is available for the specified parameters, an appropriate message is displayed. Chapter 8. Tivoli Common Reporting for the monitoring agent 339

350 Table 8. Top Services by Memory Utilization report (continued) Usage IT administrators can observe and compare the memory usage by services for the selected server. Table 9. Instant Messaging (IM) Conferencing Statistics report Name Instant Messaging (IM) Conferencing Statistics report This report displays the minimum, average, and maximum number of active conferences for a server, over a period of time. The report also displays the total number of connected users for a server, over a period of time. Purpose This report helps you to determine the details of the active conferences and connected users for a server. Parameters Date Range Report period Select the report period from a predefined date range, such as Last Week, Current Month, Last 30 Days, and so on. Alternatively, you can enter a start date, an end date, and the time for the reporting period. Start Date Select a start date from the calendar and the start time from the time widget. You must select both date and time. End Date Select an end date from the calendar and an end time from the time widget. You must select both date and time. Summarization Selection Summarization Select the summarization types, such as Hourly, Daily, Weekly, Monthly, Quarterly, Yearly, or Default from the list. If you select the Default option, the summarization type is calculated according to the number of days in the date range. Shift Period If the shift period is enabled, the hourly tables display the shift period as 1 (off-peak hours) or 2 (peak hours), depending on the peak and off-peak hours that are configured in the data warehouse. In the daily tables, the value 1 corresponds to peak hours, the value 2 corresponds to off-peak hours, and the value -1 corresponds to the summarized value for that day. If the shift period is disabled, the default value is -1. Display Options Vacation Period If the vacation period is disabled, the default value is -1 (All Days). If the vacation period is enabled, you can enter the value 0 (Work Days) or 1 (Vacation Days). Server Name Select the name of the server from the Server Name list. Tables or views used KQL_IM_CONFERENCING_%V 340 Microsoft Lync Server agent: User's Guide

351 Table 9. Instant Messaging (IM) Conferencing Statistics report (continued) Output This report contains three line charts.this report displays the statistical data that is related to the IM multipoint conferencing unit (MCU). v The first line chart displays the minimum, average, and maximum number of conferences that are currently active for the selected server. v The second line chart displays the total number of users that are currently connected in all conferences. Usage The tables below the charts display the same information. If no data is available for the specified parameters, an appropriate message is displayed. The IT administrator can observe the IM MCU statistical data, and can determine the minimum, average, and maximum number of active conferences with the total number of connected users on a server for a selected report period. Chapter 8. Tivoli Common Reporting for the monitoring agent 341

352 342 Microsoft Lync Server agent: User's Guide

353 Chapter 9. Troubleshooting Problems can be related to IBM Tivoli Monitoring or the specific agent that you are using. For general troubleshooting information, see the IBM Tivoli Monitoring Troubleshooting Guide. For other problem-solving options, see Support information on page 367. You can resolve some problems by ensuring that your system matches the system requirements listed in the Lync Server agent prerequisites topic on the IBM Tivoli Monitoring for Microsoft Applications Information Center. The following activities can help you find a solution to the problem you are having: v Gathering product information for IBM Software Support v Using logging on page 344 v Consulting the lists of identified problems and workarounds on page 344 Gathering product information for IBM Software Support Before contacting IBM Software Support about a problem you are experiencing with this product, gather the information shown in Table 10. Table 10. Information to gather before contacting IBM Software Support Information type Log files Collect trace log files from failing systems. Most logs are located in a logs subdirectory on the host computer. See Principal trace log files on page 345 for lists of all trace log files and their locations. For general information about the IBM Tivoli Monitoring environment, see the Tivoli Enterprise Portal User's Guide. Microsoft Lync Server information Operating system Messages Version numbers for IBM Tivoli Monitoring Screen captures Version number and patch level Operating system version number and patch level Messages and other information displayed on the screen Version number of the following members of the monitoring environment: v IBM Tivoli Monitoring. Also provide the patch level, if available. v IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent Screen captures of incorrect output, if any You can use the pdcollect tool to collect the most commonly used information from a system. This tool gathers log files, configuration information, version information, and other data. For more information about using this tool, see the "pdcollect tool" in the IBM Tivoli Monitoring Troubleshooting Guide. For information about working with IBM Software Support, see IBM Support Portal Service Requests and PMRs ( Software_support_(general)). Copyright IBM Corp. 2011,

354 Using logging Logging is the primary troubleshooting feature in the Microsoft Lync Server agent. Logging refers to the text messages and trace data that is generated by the Microsoft Lync Server agent. Messages and trace data are sent to a file. Trace data captures transient information about the current operating environment when a component or application fails to operate as designed. IBM Software Support personnel use the captured trace information to determine the source of an error or unexpected condition. See Trace logging for more information. Consulting the lists of identified problems and workarounds Known problems have been organized into types such as those in the following list to make them easier to locate: v Installation and configuration v General usage and operation v Display of monitoring data v Take Action commands Information about symptoms and detailed workarounds for these types of problems is located in Problems and workarounds on page 354. For general troubleshooting information, see the IBM Tivoli Monitoring Troubleshooting Guide. Trace logging Trace logs are used to capture information about the operating environment when component software fails to operate as designed. The principal log type is the RAS (Reliability, Availability, and Serviceability) trace log. These logs are in the English language only. The RAS trace log mechanism is available for all components of IBM Tivoli Monitoring. Most logs are located in a logs subdirectory on the host computer. See the following information to learn how to configure and use trace logging: v Principal trace log files on page 345 v Examples: Using trace logs on page 347 v Setting RAS trace parameters by using the GUI on page 348 Note: The documentation refers to the RAS facility in IBM Tivoli Monitoring as "RAS1." IBM Software Support personnel use the information captured by trace logging to trace a problem to its source or to determine why an error occurred. All components in the IBM Tivoli Monitoring environment have a default tracing level. The tracing level can be changed on a per-component level to adjust the type of trace information collected, the degree of trace detail, the number of trace logs to be kept, and the amount of disk space used for tracing. Overview of log file management Knowing the naming conventions for log files helps you to find the files. Agent log file naming conventions Table 11 on page 345 provides the names, locations, and descriptions of IBM Tivoli Monitoring general RAS1 log files. The log file names for the Microsoft Lync Server agent adhere to the following naming convention: 344 Microsoft Lync Server agent: User's Guide

355 Windows systems hostname_productcode_program_hextimestamp-nn.log Where: hostname Host name of the computer where the monitoring component is running. productcode Two-character product code. For IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent, the product code is ql. program Name of the program being run. HEXtimestamp Hexadecimal time stamp representing the time at which the program started. nn Rolling log suffix. Principal trace log files Trace log files are located on various systems. Table 11 contains locations, file names, and descriptions of trace logs that can help determine the source of problems with agents. Table 11. Trace log files for troubleshooting agents System where log is located File name and path On the Tivoli Enterprise Monitoring Server On the computer that hosts the Warehouse Proxy agent v v Windows: The file in the install_dir\installitm path UNIX or Linux: The candle_installation.log file in the install_dir/logs path The configuration log file for the Warehouse Proxy agent is in the following path depending on the operating system that you are using: v v Windows: The file in the install_dir\installitm\ Warehouse_Configuration.log UNIX: install_dir\logs\ KHDCFG.log Provides details about products that are installed. Note: Trace logging is enabled by default. A configuration step is not required to enable this tracing. Provides details about the configuration of data warehousing for historical reporting. Chapter 9. Troubleshooting 345

356 Table 11. Trace log files for troubleshooting agents (continued) System where log is located File name and path On the Tivoli Enterprise Monitoring Server The name of the RAS log file is as follows: v v Windows: install_dir\logs\ hostname_ms_timestamp-nn.log UNIX or Linux: install_dir/logs/ hostname_ms_timestamp-nn.log Note: File names for RAS1 logs include a hexadecimal time stamp. Traces activity on the monitoring server. On the Tivoli Enterprise Portal Server On the Tivoli Enterprise Portal Server On the computer that hosts the monitoring agent Also on UNIX systems, a log with a decimal time stamp is provided: hostname_productcode_timestamp.log and hostname_productcode_ timestamp.pid nnnnn in the install_dir/logs path, where nnnnn is the process ID. The name of the RAS log file is as follows: v v Windows: install_dir\logs\ hostname_cq_hextimestamp-nn.log UNIX or Linux: install_dir /logs/hostname_cq_hextimestampnn.log Note: File names for RAS1 logs include a hexadecimal time stamp. Also on UNIX systems, a log with a decimal time stamp is provided: hostname_productcode_timestamp.log and hostname_productcode_ timestamp.pidnnnnn in the install_dir/logs path, where nnnnn is the process ID. The teps_odbc.log file is located in the following path: v Windows: install_dir\installitm The RAS1 log files are as follows: v Windows: hostname _ql_kqlagent_ HEXtimestamp-nn.log These logs are in the following directories: v v 32-bit agent: install_dir\tmaitm6\ logs 64-bit agent: install_dir\ TMAITM6_x64\logs Traces activity on the portal server. When you enable historical reporting, this log file traces the status of the warehouse proxy agent. Traces activity of the monitoring agent. 346 Microsoft Lync Server agent: User's Guide

357 Table 11. Trace log files for troubleshooting agents (continued) System where log is located File name and path On the computer that hosts the monitoring agent The agent operations log files are as follows: hostname_ql.lg0 is the current log created when the agent was started. hostname_ql.lg1 is the backup of the previous log. These logs are in the following directory depending on the bitness that you are using: v v 32-bit agent: install_dir\ TMAITM6\logs 64-bit agent: install_dir\ TMAITM6_x64\logs Shows whether the agent could connect to the monitoring server. Shows which situations are started and stopped, and shows other events while the agent is running. A new version of this file is generated every time the agent is restarted. IBM Tivoli Monitoring generates one backup copy of the *.LG0 file with the tag.lg1. View the.lg1 tag to learn the following details regarding the previous monitoring session: v v v Status of connectivity with the monitoring server Situations that were running The success or failure status of Take Action commands Definitions of variables: v timestamp is a time stamp with a format that includes year (y), month (m), day (d), hour (h), and minute (m), as follows: yyyymmdd hhmm v HEXtimestamp is a hexadecimal representation of the time at which the process was started. v install_dir represents the directory path where you installed the IBM Tivoli Monitoring component. install_dir can represent a path on the computer that hosts the monitoring system, the monitoring agent, or the portal. v instance refers to the name of the database instance that you are monitoring. v instance_name refers to the name of the agent instance. v hostname refers to the name of the computer on which the IBM Tivoli Monitoringcomponent runs. v nn represents the circular sequence in which logs are rotated. this value includes a range from 1-5, bydefault. The first is always retained because it includes configuration parameters. v productcode specifies the product code, for example, um for Universal Agent or nt for Windows systems. For more information about the complete set of trace logs that are maintained on the monitoring server, see the IBM Tivoli Monitoring Installation and Setup Guide. Examples: Using trace logs You can open trace logs in a text editor to learn some basic facts about your IBM Tivoli Monitoring environment. IBM Software Support applies specialized knowledge to analyze trace logs to determine the source of problems. The following examples are from the Tivoli Enterprise Monitoring Server log. Example one This excerpt shows the typical log for a failed connection between a monitoring agent and a monitoring server with the host name server1a: (Thursday, August 11, 2005, 08:21:30-{94C}kdcl0cl.c,105,"KDCL0_ClientLookup") status=1c020006, "location server unavailable", ncs/kdc1_stc_server_unavailable (Thursday, August 11, 2005, 08:21:35-{94C}kraarreg.cpp,1157,"LookupProxy") Unable to connect to broker at ip.pipe:: status=0, "success", ncs/kdc1_stc_ok (Thursday, August 11, 2005, 08:21:35-{94C}kraarreg.cpp,1402,"FindProxyUsingLocalLookup") Unable to find running CMS on CT_CMSLIST <IP.PIPE:#server1a> Chapter 9. Troubleshooting 347

358 Example two The following excerpts from the trace log for the monitoring server show the status of an agent, identified here as "Remote node." The name of the computer where the agent is running is SERVER5B: (42C039F A4:kpxreqhb.cpp,649,"HeartbeatInserter") Remote node SERVER5B:QL is ON-LINE.... (42C3079B A4:kpxreqhb.cpp,644,"HeartbeatInserter") Remote node SERVER5B:QL is OFF-LINE. See the following key points about the preceding excerpts: v The monitoring server appends the QL product code to the server name to form a unique name (SERVER5B:QL ) for this instance of the IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent. By using this unique name, you can distinguish multiple monitoring products that might be running on SERVER5B. v The log shows when the agent started (ON-LINE) and later stopped (OFF-LINE) in the environment. v For the sake of brevity, an ellipsis (...) represents the series of trace log entries that were generated while the agent was running. v Between the ON-LINE and OFF-LINE log entries, the agent was communicating with the monitoring server. v The ON-LINE and OFF-LINE log entries are always available in the trace log. All trace levels that are described in Setting RAS trace parameters by using the GUI provide these entries. On Windows systems, you can use the following alternate method to view trace logs: 1. In the Windows Start menu, click Program Files > IBM Tivoli Monitoring > Manage Tivoli Enterprise Monitoring Services. The Manage Tivoli Enterprise Monitoring Services window is displayed. 2. Right-click a component and click Advanced > View Trace Log in the menu. For example, if you want to view the trace log of the IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent, right-click the name of that agent in the window. You can also use the viewer to access remote logs. Note: The viewer converts time stamps in the logs to a format that is easier to read. RAS trace parameters Pinpoint a problem by setting detailed tracing of individual components of the monitoring agent and modules See Overview of log file management on page 344 to ensure that you understand log rolling and can reference the correct log files when you manage log file generation. Setting RAS trace parameters by using the GUI On Windows systems, you can use the graphical user interface to set trace options. About this task The IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent uses RAS1 tracing and generates the logs described in Table 11 on page 345. The default RAS1 trace level is ERROR. Procedure 1. Open the Manage Tivoli Enterprise Monitoring Services window. 2. Select Advanced > Edit Trace Parms. The Tivoli Enterprise Monitoring Server Trace Parameters window is displayed. 348 Microsoft Lync Server agent: User's Guide

359 3. Select a new trace setting in the pull-down menu in the Enter RAS1 Filters field or type a valid string. v General error tracing. KBB_RAS1=ERROR v Intensive error tracing. KBB_RAS1=ERROR (UNIT:kql ALL) v Maximum error tracing. KBB_RAS1=ERROR (UNIT:kql ALL) (UNIT:kra ALL) Note: As this example shows, you can set multiple RAS tracing options in a single statement. 4. Modify the value for Maximum Log Size Per File (MB) to change the log file size (changes LIMIT value). 5. Modify the value for Maximum Number of Log Files Per Session to change the number of log files per startup of a program (changes COUNT value). 6. Modify the value for Maximum Number of Log Files Total to change the number of log files for all startups of a program (changes MAXFILES value). 7. Optional: Click Y (Yes) in the KDC_DEBUG Setting menu to log information that can help you diagnose communications and connectivity problems between the monitoring agent and the monitoring server. The KDC_DEBUG setting and the Maximum error tracing setting can generate a large amount of trace logging. Use these settings only temporarily, while you are troubleshooting problems. Otherwise, the logs can occupy excessive amounts of hard disk space. 8. Click OK. You see a message reporting a restart of the monitoring agent so that your changes take effect. What to do next Monitor the size of the logs directory. Default behavior can generate a total of MB for each agent that is running on a computer. For example, each database instance that you monitor can generate MB of log data. See the "Procedure" section to learn how to adjust file size and numbers of log files to prevent logging activity from occupying too much disk space. Regularly prune log files other than the RAS1 log files in the logs directory. Unlike the RAS1 log files that are pruned automatically, other log types can grow indefinitely, for example, the logs in Table 11 on page 345 that include a process ID number (PID). Use collector trace logs as an additional source of troubleshooting information. Note: The KDC_DEBUG setting and the Maximum error tracing setting can generate a large amount of trace logging. Use these settings only temporarily while you are troubleshooting problems. Otherwise, the logs can occupy excessive amounts of hard disk space. Manually setting RAS trace parameters You can manually edit the RAS1 trace logging parameters. About this task The Microsoft Lync Server agent uses RAS1 tracing and generates the logs described in Table 11 on page 345. The default RAS1 trace level is ERROR. The default RAS1 trace level is ERROR. Procedure 1. Open the trace options file: v Windows systems: install_dir\tmaitm6\kqlenv 2. Edit the line that begins with KBB_RAS1= to set trace logging preferences. For example, if you want detailed trace logging, set the Maximum Tracing option: KBB_RAS1=ERROR (UNIT:kqz ALL) (UNIT:kra ALL) Chapter 9. Troubleshooting 349

360 3. Edit the line that begins with KBB_RAS1_LOG= to manage the generation of log files: v MAXFILES: The total number of files that are to be kept for all startups of a given program. When this value is exceeded, the oldest log files are discarded. The default value is 9. v LIMIT: The maximum size, in megabytes (MB) of a RAS1 log file. The default value is 5. v IBM Software Support might guide you to modify the following parameters: COUNT: The number of log files to keep in the rolling cycle of one program startup. The default is 3. PRESERVE: The number of files that are not to be reused in the rolling cycle of one program startup. The default value is 1. Note: The KBB_RAS1_LOG parameter also provides for the specification of the log file directory, log file name, and the inventory control file directory and name. Do not modify these values or log information can be lost. 4. Restart the monitoring agent so that your changes take effect. What to do next Monitor the size of the logs directory. Default behavior can generate a total of MB for each agent that is running on a computer. For example, each database instance that you monitor can generate MB of log data. See the "Procedure" section to learn how to adjust file size and numbers of log files to prevent logging activity from occupying too much disk space. Regularly prune log files other than the RAS1 log files in the logs directory. Unlike the RAS1 log files that are pruned automatically, other log types can grow indefinitely, for example, the logs in Table 11 on page 345 that include a process ID number (PID). Use collector trace logs as an additional source of troubleshooting information. Note: The KDC_DEBUG setting and the Maximum error tracing setting can generate a large amount of trace logging. Use these settings only temporarily while you are troubleshooting problems. Otherwise, the logs can occupy excessive amounts of hard disk space. Dynamic modification of trace settings You can dynamically modify the trace settings for an IBM Tivoli Monitoring component, such as, Tivoli Enterprise Monitoring Server, Tivoli Enterprise Portal Server, most monitoring agents, and other components. You can access these components, except for a few monitoring agents, from the tracing utility. Dynamic modification of the trace settings is the most efficient method, because you can do it without restarting the component. Settings take effect immediately. Modifications by this method are not persistent. Note: When the component is restarted, the trace settings are read again from the.env file. Dynamically modifying these settings does not change the settings in the.env files. To modify these trace settings permanently, modify them in the.env files. ras1 Run this command to modify the trace settings for a Tivoli Monitoring component. The syntax is as follows: ras1 set list (UNIT COMP: class_name ANY ALL Detail ERROR Flow INPUT Metrics OUTPUT STATE) {(UNIT COMP: class_name ANY ALL Detail ERROR Flow INPUT Metrics OUTPUT STATE)} 350 Microsoft Lync Server agent: User's Guide

361 You can specify more than one component class to which to apply the trace settings. Command options set Turns on or off tracing depending upon the value of its parameters. If the parameter is ANY, it turns it off. All other parameters turn on tracing based on the specified type or level. list Displays the default level and type of tracing that is set by default. Parameters The parameters that determine the component classes to which to apply the trace settings are as follows: COMP: class_name Modifies the trace setting for the name of the component class, as specified by class_name, for example, COMP:KDH. The output contains trace for the specified class. UNIT: class_name Modifies the trace setting for any unit that starts with the specified class_name value, for example, UNIT: kra. The output contains trace for any unit that begins with the specified filter pattern. The parameters that determine the trace level and type are as follows: ALL Displays all trace levels, including every trace point defined for the component. This setting might result in a large amount of trace, so specify other parameters to exclude unwanted trace. You might require the ALL parameter to isolate a problem, which is the equivalent to setting "Error Detail Flow State Input Output Metrics". ANY Turns off tracing. Detail Displays detailed information about each function. When entered with the list option, the trace is tagged with Det. ERROR Logs internal error conditions. When entered with the list option, the trace is tagged with ER. The output can also be tagged with EVERYE+EVERYU+ER. Flow Displays control flow data for each function entry and exit. When entered with the list option, the trace is tagged with Fl. INPUT Displays input data for each function. When entered with the list option, the trace is tagged with IN. Metrics Displays metrics on each function. When entered with the list option, the trace is tagged with ME. OUTPUT Displays output data for each function. When entered with the list option, the trace is tagged with OUT. Chapter 9. Troubleshooting 351

362 State Displays the status for each function. When entered with the list option, the trace is tagged with St. Example If you enter ras1 set (COMP:KDH ALL) (COMP:ACF1 ALL) (COMP:KDE ALL), the trace utility turns on all levels of tracing for all the files and functions for which KDH, ACF1, and KDE are the classes. kbbcre1.c, 400, May , 12:54:43, 1.1, * kbbcrn1.c, 400, May , 12:54:42, 1.1, * kdhb1de.c, 400, May , 12:59:34, 1.1, KDH kdh0med.c, 400, May , 12:59:24, 1.1, KDH kdhsrej.c, 400, May , 13:00:06, 1.5, KDH kdhb1fh.c, 400, May , 12:59:33, 1.1, KDH kdhb1oe.c, 400, May , 12:59:38, 1.2, KDH kdhs1ns.c, 400, May , 13:00:08, 1.3, KDH kbbacdl.c, 400, May , 12:54:27, 1.2, ACF1 kbbaclc.c, 400, May , 12:54:27, 1.4, ACF1 kbbac1i.c, 400, May , 12:54:28, 1.11, ACF1 vkdhsfcn.c, 400, May , 13:00:11, 1.1, KDH kdhserq.c, 400, May , 12:59:53, 1.1, KDH kdhb1pr.c, 400, May , 12:59:39, 1.1, KDH kdhsgnh.c, 400, May , 12:59:49, 1.1, KDH kdh0uts.c, 400, May , 12:59:23, 1.1, KDH kdhsrsp.c, 400, May , 13:00:13, 1.2, KDH kdhs1rp.c, 400, May , 13:00:12, 1.1, KDH kdhscsv.c, 400, May , 12:59:58, 1.9, KDH kdebbac.c, 400, May , 12:56:50, 1.10, KDE... Turning on tracing To use the tracing utility, you must use a local logon credential for the computer. This tracing method uses the IBM Tivoli Monitoring Service Console. Access the Service Console by using a web browser. About this task When you start the Service Console, information is displayed about the components that are currently running on that computer. For example, these components are listed as follows: v Tivoli Enterprise Portal Server: cnp v Monitoring Agent for Windows OS: nt v Tivoli Enterprise Monitoring Server: ms After you log on, you can type a question mark (?) to display a list of the supported commands. Use the ras1 command to modify trace settings. If you type this command in the field provided in the Service Console window and click Submit, the help for this command is displayed. Procedure 1. Open a web browser and enter the URL to access the Service Console. where hostname is the IP address or host name of the computer on which the IBM Tivoli Monitoring component is running. 2. Click the hyperlink associated with the component for which you want to modify its trace settings. Note: In the previous view, if you want to modify tracing for the Tivoli Enterprise Monitoring Server, select IBM Tivoli Monitoring Service Console under Service Point: system.your host name_ms. 352 Microsoft Lync Server agent: User's Guide

363 3. Enter a user ID and password to access the system. This ID is any valid user that has access to the system. 4. Enter the command to turn on the required level of trace for the specified component classes or units. ras1 set (UNIT COMP: class_name ALL Flow ERROR Detail INPUT Metrics OUTPUT STATE) {(UNIT COMP: class_name ALL Flow ERROR Detail INPUT Metrics OUTPUT STATE)} For example, to turn on the control flow trace for the KDE, the command is: ras1 (COMP:KDE Flow) Turning off tracing You can use the IBM Tivoli Monitoring Service Console to run the ras1 command and dynamically turn off tracing. Procedure 1. Open a web browser and enter the URL to access the Service Console. where hostname is the IP address or host name of the computer on which the IBM Tivoli Monitoring component is running. 2. Click the hyperlink associated with the component for which you want to modify its trace settings. 3. Enter a user ID and password to access the system. This ID is any valid user that has access to the system. 4. Enter the command to turn off the required level of trace for the specified component classes or units. ras1 set (UNIT COMP: class_name ANY) {(UNIT COMP: class_name ANY)} For example, to turn off tracing for the kbbcrcd class of the Windows OS agent, the command is: ras1 set (UNIT:kbbcrcd ANY) Setting trace parameters for the Tivoli Enterprise Console server In addition to the trace information captured by IBM Tivoli Monitoring, you can also collect additional trace information for the Tivoli Enterprise Console components that gather event server metrics. About this task To collect this information, modify the.tec_diag_config file on the Tivoli Enterprise Console event server. Use the steps in the following procedure to modify the event server trace parameters. Procedure 1. Open the $BINDIR/TME/TEC/.tec_diag_config file in an ASCII editor. 2. Locate the entries that configure trace logging for the agent components on the event server. Two entries are included, one for tec_reception and one for tec_rule: # to debug Agent Utils tec_reception Agent_Utils error /tmp/tec_reception SP # to debug Agent Utils tec_rule Agent_Utils error /tmp/tec_rule 3. To gather additional trace information, modify these entries to specify a trace level of trace2: # to debug Agent Utils tec_reception Agent_Utils trace2 /tmp/tec_reception SP # to debug Agent Utils tec_rule Agent_Utils trace2 /tmp/tec_rule 4. In addition, modify the Highest_level entries for tec_rule and tec_reception: Chapter 9. Troubleshooting 353

364 tec_reception Highest_level trace2 SP tec_rule Highest_level trace2 Problems and workarounds The known problems and workarounds are organized into types of problems that might occur with the Microsoft Lync Server agent, for example installation and configuration problems and workspace problems. Note: You can resolve some problems by ensuring that your system matches the system requirements listed in the Prerequisites topic for the agent in the IBM Tivoli Composite Application Manager for Microsoft Applications Information Center. For general troubleshooting information, see the IBM Tivoli Monitoring Troubleshooting Guide. Installation and configuration troubleshooting Problems can occur during installation, configuration, and uninstallation of the agent. The problems and solutions in Table 12 can occur during installation, configuration, and uninstallation of the agent. Table 12. Problems and solutions for installation and configuration Problem Solution A problem can occur when you install and configure a new monitoring agent on a computer where other agents are running as described in this example: v Agents are running on a computer and communicating with a Tivoli Enterprise Monitoring Server, called TEMS1. v You install a new agent on the same computer and you want this agent to communicate with a different monitoring server, called TEMS2. v When you configure the new agent to communicate with TEMS2, all the existing agents are reconfigured to communicate with TEMS2. Diagnosing problems with product browse settings (Windows systems only). You must reconfigure the previously existing agents to restore their communication connection with TEMS1. For example, you can right-click the row for a specific agent in the Manage Tivoli Enterprise Monitoring Services, and select Reconfigure. For more information about reconfiguration, see the IBM Tivoli Monitoring Installation and Setup Guide. When you have problems with browse settings, complete the following steps: 1. Click Start > Programs > IBM Tivoli Monitoring > Manage Tivoli Enterprise Monitoring Services. The Manage Tivoli Enterprise Monitoring Services window is displayed. 2. Right-click the Windows agent and select Browse Settings. A text window is displayed. 3. Click Save As and save the information in the text file. If requested, you can forward this file to IBM Software Support for analysis. 354 Microsoft Lync Server agent: User's Guide

365 Table 12. Problems and solutions for installation and configuration (continued) Problem Solution A message similar to "Unable to find running CMS on CT_CMSLIST" in the log file is displayed. The system is experiencing high CPU usage. If a message similar to "Unable to find running CMS on CT_CMSLIST" is displayed in the log file, the agent cannot connect to the monitoring server. Confirm the following points: v v Do multiple network interface cards (NICs) exist on the system? If multiple NICs exist on the system, find out which one is configured for the monitoring server. Ensure that you specify the correct host name and port settings for communication in the IBM Tivoli Monitoring environment. Agent process: View the memory usage of the kqlagent.exe process. If CPU usage seems to be excessive, restart the monitoring agent. Network cards: The network card configurations can decrease the performance of a system. Each stream of packets that a network card receives (assuming that it is a broadcast or destined for the under-performing system) must generate a CPU interrupt and transfer the data through the I/O bus. If the network card in question is a bus-mastering card, work can be offloaded and a data transfer between memory and the network card can continue without using CPU processing power. Bus-mastering cards are 32-bit and are based on PCI or EISA bus architectures. Table 13. General problems and solutions for uninstallation Problem Solution On Windows systems, uninstallation of IBM Tivoli Monitoring fails to uninstall the entire environment. Be sure that you follow the general uninstallation process described in the IBM Tivoli Monitoring Installation and Setup Guide: 1. Remove Tivoli Enterprise Monitoring Server Application support by completing the following steps: a. Use Manage Tivoli Enterprise Monitoring Services. b. Select Tivoli Enterprise Monitoring Server. c. Right-click and select Advanced. d. Select Remove TEMS application support. e. Select the agent to remove its application support. 2. Uninstall the monitoring agents first, as in the following examples: v Uninstall a single monitoring agent for a specific database. -ORv Uninstall all instances of a monitoring product, such as IBM Tivoli Monitoring for Databases. 3. Uninstall IBM Tivoli Monitoring. Chapter 9. Troubleshooting 355

366 Table 13. General problems and solutions for uninstallation (continued) Problem Solution The way to remove inactive managed systems (systems whose status is OFFLINE) from the Navigator tree in the portal is not obvious. Use the following steps to remove, but not uninstall, an offline managed system from the Navigator tree: 1. Click the Enterprise icon in the Navigator tree. 2. Right-click, and then click Workspace > Managed System Status. 3. Right-click the offline managed system, and select Clear offline entry. When you use the Installation Launch Pad to install a 32-bit agent on a 32-bit computer, the following message is displayed: The following components cannot be installed because the installation action failed. IBM Tivoli Composite Application Manager for Microsoft Applications V6.2.3 for Windows on 64-bit AMD and Intel systems (x64) You have installed an agent of ITCAM for Microsoft Applications remotely from the Tivoli Enterprise Portal Client. On the Agent tab of the Managed System Configuration window, you selected the Use this account option, and typed the account information in the "[email protected]" format (for example, [email protected]). The Deployment Status Detail view shows the agent deployment status as failed; however, the agent is configured and installed with the LocalSystem account instead of the specified user account. To uninstall the monitoring agent, use the procedure described in the IBM Tivoli Monitoring Installation and Setup Guide. No action is required. You can ignore this message and continue with the installation. Specify the account information in the domain\user format. Remote deployment troubleshooting Problems can occur with remote deployment and removal of agent software using the Agent Remote Deploy process. Table 14 contains problems and solutions related to remote deployment. Table 14. Remote deployment problems and solutions Problem While you are using the remote deployment feature to install the Microsoft Lync Server agent, an empty command window is displayed on the target computer. This problem occurs when the target of remote deployment is a Windows computer. (For more information about the remote deployment feature, see the IBM Tivoli Monitoring Installation and Setup Guide.) Solution Do not close or modify this window. It is part of the installation process and is dismissed automatically. 356 Microsoft Lync Server agent: User's Guide

367 Table 14. Remote deployment problems and solutions (continued) Problem Solution The removal of a monitoring agent fails when you use the remote removal process in the Tivoli Enterprise Portal desktop or browser. This problem might occur when you attempt the remote removal process immediately after you have restarted the Tivoli Enterprise Monitoring Server. You must allow time for the monitoring agent to refresh its connection with the Tivoli Enterprise Monitoring Server before you begin the remote removal process. Agent troubleshooting A problem can occur with the agent after it has been installed. Table 15 contains problems and solutions that can occur with the agent after it is installed. Table 15. Agent problems and solutions Problem Log data accumulates too rapidly. Solution Check the RAS trace option settings, which are described in Setting RAS trace parameters by using the GUI on page 348. The trace option settings that you can set on the KBB_RAS1= and KDC_DEBUG= lines potentially generate large amounts of data. Chapter 9. Troubleshooting 357

368 Table 15. Agent problems and solutions (continued) Problem A configured and running instance of the monitoring agent is not displayed in the Tivoli Enterprise Portal, but other instances of the monitoring agent on the same system are displayed in the portal. Solution IBM Tivoli Monitoring products use Remote Procedure Call (RPC) to define and control product behavior. RPC is the mechanism that a client process uses to make a subroutine call (such as GetTimeOfDay or ShutdownServer) to a server process somewhere in the network. Tivoli processes can be configured to use TCP/UDP, TCP/IP, SNA, and SSL as the protocol (or delivery mechanism) for RPCs that you want. IP.PIPE is the name given to Tivoli TCP/IP protocol for RPCs. The RPCs are socket-based operations that use TCP/IP ports to form socket addresses. IP.PIPE implements virtual sockets and multiplexes all virtual socket traffic across a single physical TCP/IP port (visible from the netstat command). A Tivoli process derives the physical port for IP.PIPE communications based on the configured, well-known port for the hub Tivoli Enterprise Monitoring Server. (This well-known port or BASE_PORT is configured by using the 'PORT:' keyword on the KDC_FAMILIES / KDE_TRANSPORT environment variable and defaults to '1918'.) The physical port allocation method is defined as (BASE_PORT *N), where N=0 for a Tivoli Enterprise Monitoring Server process and N={1, 2,..., 15} for another type of monitoring server process. Two architectural limits result as a consequence of the physical port allocation method: v v No more than one Tivoli Enterprise Monitoring Server reporting to a specific Tivoli Enterprise Monitoring Server hub can be active on a system image. No more than 15 IP.PIPE processes can be active on a single system image. A single system image can support any number of Tivoli Enterprise Monitoring Server processes (address spaces) if each Tivoli Enterprise Monitoring Server on that image reports to a different hub. By definition, one Tivoli Enterprise Monitoring Server hub is available per monitoring enterprise, so this architecture limit has been reduced to one Tivoli Enterprise Monitoring Server per system image. No more than 15 IP.PIPE processes or address spaces can be active on a single system image. With the first limit expressed above, this second limitation refers specifically to Tivoli Enterprise Monitoring Agent processes: no more than 15 agents per system image. Continued on next row. 358 Microsoft Lync Server agent: User's Guide

369 Table 15. Agent problems and solutions (continued) Problem Continued from previous row. When you install a 64-bit Lync Server agent on a 64-bit computer that has OCS 2007 the agent displays data only for the following attribute groups: v Availability v Performance Object Status v Event Log v Server When you install a 32-bit Lync Server agent on a 64-bit computer that has Lync Server 2010 or OCS 2007 R2 installed, the agent displays data only for the following attribute groups: v Availability v Performance Object Status v Event Log You have configured the monitoring agent version 6.3 on the Tivoli Enterprise Monitoring Server by using the self-describing agent feature with IBM Tivoli Monitoring V6.2.3 or V6.2.3, Fix Pack 1. On the Tivoli Enterprise Portal, if you open a situation by using the Situation Editor and view the advance options for the situation, you can see <none selected> in the Display Item window. Solution This limitation can be circumvented (at current maintenance levels, IBM Tivoli Monitoring V6.1, Fix Pack 4 and later) if the Tivoli Enterprise Monitoring Agent process is configured to use the EPHEMERAL IP.PIPE process. (This process is IP.PIPE configured with the 'EPHEMERAL:Y' keyword in the KDC_FAMILIES / KDE_TRANSPORT environment variable). The number of ephemeral IP.PIPE connections per system image has no limitation. If ephemeral endpoints are used, the Warehouse Proxy agent is accessible from the Tivoli Enterprise Monitoring Server associated with the agents using ephemeral connections either by running the Warehouse Proxy agent on the same computer or by using the Firewall Gateway feature. (The Firewall Gateway feature relays the Warehouse Proxy agent connection from the Tivoli Enterprise Monitoring Server computer to the Warehouse Proxy agent computer if the Warehouse Proxy agent cannot coexist on the same computer.) Install the 32-bit agent to monitor the 32-bit OCS 2007 application. Install the 64-bit agent to monitor the 64-bit OCS 2007 R2 or Lync Server 2010 application. Recycle the Tivoli Enterprise Portal Server. Complete the following steps to recycle the Tivoli Enterprise Portal Server on Windows systems: 1. On the computer where the Tivoli Enterprise Portal Server is installed, click Start > Programs > Manage Tivoli Enterprise Monitoring Services. 2. Right-click the Tivoli Enterprise Portal Server service and click Recycle. To recycle the Tivoli Enterprise Portal Server on UNIX systems, use the following commands from the bin directory of /opt/ibm/itm (or where you have installed IBM Tivoli Monitoring) in the order shown below: v./itmcmd agent stop cq v./itmcmd agent start cq Chapter 9. Troubleshooting 359

370 Table 15. Agent problems and solutions (continued) Problem On the Tivoli Enterprise Portal, the hover help for the Full Name attribute in the Availability attribute group displays the following text for both services and processes: The full name of the process including the path This description is valid only when the attribute name refers to a process. The description is not valid for a service because a service name does not display a path. When you upgrade the Microsoft OCS agent V6.2.3 to the Microsoft Lync Server agent V6.3 by using the Self Describing Agent (SDA) feature, the Navigator Physical view of the Tivoli Enterprise Portal Client displays the agent name as Microsoft OCS instead of Microsoft Lync Server. In the EventLog workspace, the following characters might be appended at the end of the values in the EventCategory field: *** DO NOT LOCALIZE THIS STRING This issue is applicable to the following Microsoft OCS versions: v Office Communications Server 2007 v Office Communications Server 2007 R2 Solution This behavior is expected. The Tivoli Enterprise Portal is designed to display the same hover help for the Full name attribute, regardless of whether the attribute is a process or a service. Complete the following steps to correct the problem: 1. Click Start > Programs > IBM Tivoli Monitoring > Manage Tivoli Enterprise Monitoring Services. The Manage Tivoli Enterprise Monitoring Services window is displayed. 2. Right-click Monitoring Agent for Microsoft Lync Server and click Stop. 3. On the Tivoli Enterprise Portal Client, right-click the disabled Agent and click Clear offline entry. 4. In the Manage Tivoli Enterprise Monitoring Services window, right-click Monitoring Agent for Microsoft Lync Server, and then click Start. If the problem persists, recycle the agent by completing the following steps: 1. On the computer where you installed the Tivoli Enterprise Portal Server, click Start > Programs > IBM Tivoli Monitoring > Manage Tivoli Enterprise Monitoring Services. The Manage Tivoli Enterprise Monitoring Services window is displayed. 2. Right-click Tivoli Enterprise Portal Server and click Recycle. Ignore these characters. There is no solution to this problem. Workspace troubleshooting Problems can occur with general workspaces and agent-specific workspaces. Table 16 on page 361 contains problems and solutions related to workspaces. 360 Microsoft Lync Server agent: User's Guide

371 Table 16. Workspace problems and solutions Problem The process application components are available, but the Availability status shows PROCESS_DATA_NOT_ AVAILABLE. Solution This problem occurs because the PerfProc performance object is disabled. When this condition exists, IBM Tivoli Monitoring cannot collect performance data for this process. Use the following steps to confirm that this problem exists and to resolve it: 1. In the Windows Start menu, click Run. 2. perfmon.exe in the Open field of the Run window. The Performance window is displayed. 3. Click the plus sign (+) in the toolbar located above the right pane. The Add Counters window is displayed. 4. Look for Process in the Performance object menu. 5. Complete one of the following actions: v If you see Process in the menu, the PerfProc performance object is enabled and the problem is coming from a different source. You might need to contact IBM Software Support. v If you do not see Process in the menu, use the Microsoft utility from the Microsoft.com Operations website to enable the PerfProc performance object. The Process performance object becomes visible in the Performance object menu of the Add Counters windows, and IBM Tivoli Monitoring is able to detect Availability data. 6. Restart the monitoring agent. Chapter 9. Troubleshooting 361

372 Table 16. Workspace problems and solutions (continued) Problem Solution Event Log workspace events are unfiltered, are not collected more than every 60 seconds, and are removed from the Event Log Views after 1 hour of being received. The name of the attribute does not display in a bar chart or graph view. All events currently in the Application Event Log are sent to the Tivoli Enterprise Monitoring Server when the agent starts. Environment variables that control the behavior of the Event Log Workspace are stored in the agent ENV file on the Tivoli Enterprise Monitoring Agent where the agent is running. These variables are stored: CDP_DP_CACHE_TTL This value is the minimum number of seconds before data (for a particular table) is collected again. By default this variable is present in the ENV file and the value is set to 60. CDP_NT_EVENT_LOG_GET_ALL_ENTRIES_FIRST_TIME This variable determines whether the agent sends all events currently in the Application Event Log to the Tivoli Enterprise Monitoring Server when the agent starts. Legal values are YES and NO. By default this variable is present in the ENV file and the value is set to NO. CDP_NT_EVENT_LOG_CACHE_TIMEOUT This variable determines how long in seconds that events are displayed in the Tivoli Enterprise Monitoring Server Event Log Views. By default, this variable is not present in the ENV file. A default value of 3600 (1 Hour) is used unless overridden by the presence of this variable in the agent ENV file. The minimum legal value is 300. To view or edit the agent ENV file on the Tivoli Enterprise Monitoring agent where the agent is installed, use Manage Tivoli Enterprise Monitoring Services to select the agent. Right-click and select Advanced - Edit ENV File. The agent must be restarted to implement changes. When a chart or graph view that includes the attribute is scaled to a small size, a blank space is displayed instead of a truncated name. To see the name of the attribute, expand the view of the chart until sufficient space is available to display all characters of the attribute name. 362 Microsoft Lync Server agent: User's Guide

373 Table 16. Workspace problems and solutions (continued) Problem Solution You start collection of historical data but the data cannot be seen. Historical data collection is unavailable because of incorrect queries in the Tivoli Enterprise When you use a long process name in the situation, the process name is truncated. Regular (non-historical) monitoring data fails to be displayed. Navigator items and workspace titles are labeled with internal names such as Kxx:KXX0000 instead of the correct names (such as Disk), where XX and xx represent the two-character agent code. You have configured the Microsoft OCS agent V6.2.3 and have installed the support for the Microsoft Lync Server agent V6.3. On the Tivoli Enterprise Portal, the line chart views in the SIP Peers Statistics and SIPEPS Transaction Statistics workspaces provide information about the _Total instance, instead of the top 3 instances. Use the following managing options for historical data collection: v v Basic historical data collection populates the Warehouse with raw data. This type of data collection is turned off by default. For information about managing this feature including how to set the interval at which data is collected, see "Managing historical data" in the IBM Tivoli Monitoring Administrator's Guide. By setting a more frequent interval for data collection, you reduce the load on the system incurred every time data is uploaded. Use the Summarization and Pruning agent to collect specific amounts and types of historical data. Historical data is not displayed until the Summarization and Pruning monitoring agent begins collecting the data. By default, this agent begins collection at 2 a.m. daily. At that point, data is visible in the workspace view. For information about how to modify the default collection settings, see "Managing historical data" in the IBM Tivoli Monitoring Administrator's Guide. The Sort By, Group By, and First/Last functions column are not compatible with the historical data collection feature. Use of these advanced functions makes a query ineligible for historical data collection. Even if data collection has been started, you cannot use the time span feature if the query for the chart or table includes column functions or advanced query options (Sort By, Group By, First / Last). To ensure support of historical data collection, do not use the Sort By, Group By, or First/Last functions in your queries. For information about the historical data collection function, See "Managing historical data" in the IBM Tivoli Monitoring Administrator's Guide or the Tivoli Enterprise Portal online help. Truncation of process or service names for situations in the Availability table in the portal display is the expected behavior. The maximum name length is 100 bytes. Check the formation of the queries you use to gather data. For example, look for invalid SQL statements. Ensure that application support has been added on the monitoring server, portal server, and portal client. For more information about installing application support, see "Installing and enabling application support" in the IBM Tivoli Monitoring Installation and Setup Guide. There is no solution to this problem. Chapter 9. Troubleshooting 363

374 Table 16. Workspace problems and solutions (continued) Problem Solution You have configured the Microsoft OCS agent V6.2.3 There is no solution to this problem. and have installed the support for the Microsoft Lync Server agent V6.3. On the Tivoli Enterprise Portal, you will see updated bar chart view name Top 3 Dropped Flow Control Connections under SIP Peers Statistics workspace and it is plotted based on dropped flow control connections. On the Tivoli Enterprise Portal,you can see multiple rows for a single instance of the OCS 2007 R2 Communicator Web Access (CWA) in the following workspace views: v v User Sessions Summary view in the User Sessions Statistics workspace User Sessions Message Summary view in the User Sessions IM Statistics workspace There is no solution to this problem. This problem occurs when you install the Lync Server agent on a computer where the OCS 2007 R2 Communicator Web Access is installed. On the Tivoli Enterprise Portal, in the Event Log workspace, an event message gets truncated if the length of the message is more than 2000 characters. The Event Category attribute in the Event Log workspace displays incorrect data. There is no solution to this problem. There is no solution to this problem. Situation troubleshooting Problems can occur with situations and situation configuration. Table 17 contains problems and solutions for situations. Table 17. Situation problems and solutions Problem Monitoring activity requires too much disk space. Solution Check the RAS trace logging settings that are described in Setting RAS trace parameters by using the GUI on page 348. For example, trace logs grow rapidly when you apply the ALL logging option. Monitoring activity requires too many system resources. Disk capacity planning for historical data on page 250 describes the performance impact of specific attribute groups. If possible, decrease your use of the attribute groups that require greater system resources. A formula that uses mathematical operators appears to be incorrect. For example, if you were monitoring a Linux system, the formula that calculates when Free Memory falls under 10 percent of Total Memory does not work: LT # Linux_VM_Stats.Total_Memory / 10 This formula is incorrect because situation predicates support only logical operators. Your formulas cannot have mathematical operators. Note: The Situation Editor provides alternatives to math operators. In the example, you can select the % Memory Free attribute and avoid the need for math operators. 364 Microsoft Lync Server agent: User's Guide

375 Table 17. Situation problems and solutions (continued) Problem You want to change the appearance of situations when they are displayed in the navigation tree. When a situation is triggered in the Event Log attribute group, it remains in the Situation Event Console as long as the event ID entry is present in the Event Log workspace. When this event ID entry is removed from the Event Log workspace on the Tivoli Enterprise Portal, the situation is also cleared even if the actual problem that caused the event is not resolved, and the event ID entry is also present in the Windows Event Viewer. The situation for a specific agent is not visible in the Tivoli Enterprise The monitoring interval is too long. The situation did not activate at startup. The situation is not displayed. An Alert event did not occur even though the predicate was correctly specified. A situation fires on an unexpected managed object. The product did not distribute the situation to a managed system. Solution 1. Right-click an item in the navigation tree. 2. Click Situations in the menu. The Situation Editor window is displayed. 3. Select the situation that you want to modify. 4. Use the State menu in the lower right of the window to set the status and appearance of the Situation when it triggers. Note: The State setting is not related to severity settings in the Tivoli Enterprise Console. A timeout occurs on the cache of events for the NT Event Log group. Increase the cache time of Event Log collection to meet your requirements by adding the following variable and timeout value to the KpcENV file for the agent (where pc is the two-letter product code): CDP_NT_EVENT_LOG_CACHE_TIMEOUT=3600 This variable determines how long events from the NT Event Log are kept. Open the Situation Editor. Access the All managed servers view. If the situation is not displayed, confirm that the monitoring server has been seeded for the agent. If not, seed the server, as described in the IBM Tivoli Monitoring Installation and Setup Guide. Access the Situation Editor view for the situation that you want to modify. Check the Sampling interval area in the Formula tab. Adjust the time interval as required. Manually recycle the situation as follows: 1. Right-click the situation and select Stop Situation. 2. Right-click the situation and select Start Situation. Note: You can permanently avoid this problem by selecting the Run at Startup check box of the Situation Editor view for a specific situation. Click the Action tab and check whether the situation has an automated corrective action. This action can occur directly or through a policy. The situation might be resolving so quickly that you do not see the event or the update in the graphical user interface. Check the logs, reports, and workspaces. Confirm that you distributed and started the situation on the correct managed system. Click the Distribution tab and check the distribution settings for the situation. Chapter 9. Troubleshooting 365

376 Table 17. Situation problems and solutions (continued) Problem The situation does not fire. Solution This problem can be caused when incorrect predicates are present in the formula that defines the situation. For example, the managed object shows a state that normally triggers a monitoring event, but the situation is not true because the wrong attribute is specified in the formula. In the Formula tab, analyze predicates as follows: 1. Click the fx icon in the upper-right corner of the Formula area. The Show formula window is displayed. a. Confirm the following details in the Formula area at the top of the window: v The attributes that you intend to monitor are specified in the formula. v The situations that you intend to monitor are specified in the formula. v The logical operators in the formula match your monitoring goal. v The numeric values in the formula match your monitoring goal. b. (Optional) Select the Show detailed formula check box in the lower left of the window to see the original names of attributes in the application or operating system that you are monitoring. c. Click OK to dismiss the Show formula window. 2. (Optional) In the Formula area of the Formula tab, temporarily assign numeric values that immediately trigger a monitoring event. The triggering of the event confirms that other predicates in the formula are valid. Note: After you complete this test, you must restore the numeric values to valid levels so that you do not generate excessive monitoring data based on your temporary settings. Situation events are not displayed in the Events Console view of the workspace. You do not have access to a situation. For additional information about situations that do not fire, see "Situations are not firing" in the IBM Tivoli Monitoring Troubleshooting Guide. Associate the situation with a Navigator item. Note: The situation does not need to be displayed in the workspace. It is sufficient that the situation is associated with any Navigator item. Note: You must have administrator privileges to complete these steps. 1. Click Edit > Administer Users to access the Administer Users window. 2. In the Users area, select the user whose privileges you want to modify. 3. In the Permissions tab, Applications tab, and Navigator Views tab, select the permissions or privileges that correspond to the user role. 4. Click OK. 366 Microsoft Lync Server agent: User's Guide

377 Table 17. Situation problems and solutions (continued) Problem A managed system seems to be offline. Solution 1. Select Physical View and click the Enterprise Level of the navigator tree. 2. Click View > Workspace > Managed System Status to see a list of managed systems and their status. 3. If a system is offline, check network connectivity and the status of the specific system or application. Take Action commands troubleshooting Problems can occur with Take Action commands. Table 18 contains problems and solutions that can occur with Take Action commands. When each Take Action command runs, it generates a log file listed in Table 11 on page 345. Table 18. Take Action commands problems and solutions Problem Take Action commands often require several minutes to complete. Situations fail to trigger Take Action commands. Solution Allow several minutes. If you do not see a message advising you of completion, try to run the command manually. Attempt to manually run the Take Action command in the Tivoli Enterprise If the Take Action command works, look for configuration problems in the situation. See Situation troubleshooting on page 364. If the Take Action command fails, for general information about troubleshooting Take Action commands, see the IBM Tivoli Monitoring Troubleshooting Guide. Support information If you have a problem with your IBM software, you want to resolve it quickly. IBM provides the following ways for you to obtain the support you need: Online The following websites contain troubleshooting information: v Go to the IBM Software Support website ( software) and follow the instructions. v Go to the Application Performance Management Wiki ( servicemanagement/apm/index.html). Feel free to contribute to this wiki. IBM Support Assistant The IBM Support Assistant (ISA) is a free local software serviceability workbench that helps you resolve questions and problems with IBM software products. The ISA provides quick access to support-related information and serviceability tools for problem determination. To install the ISA software, go to the IBM Support Assistant website ( Chapter 9. Troubleshooting 367

378 Informational, warning, and error messages overview Messages relay information about how the system or application is performing and can alert you to exceptional conditions when they occur. Messages are sent to an output destination, such as a file, database, or console screen. If you receive a warning or error message, you can do one of the following: v Follow the instructions listed in the Detail window of the message if this information is included there. v Consult the message details listed in this topic to see what action you can take to correct the problem. v Consult the message log for message ID, text, time, and date of the message, as well as other data you can use to diagnose the problem. Message format The message format contains a message ID and text, an explanation, and an operator response. IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent messages have the following format: Message ID and text Explanation Operator Response The message ID has the following format: CCC####severity where: CCC Prefix that indicates the component to which the message applies. The component is one of the following: KQL General Microsoft Lync Server agent messages #### Number of the message severity Severity of the message. There are three levels of severity: I W E Informational messages provide feedback about something that happened in the product or system that might be important. These messages can provide guidance when you are requesting a specific action from the product. Warning messages call your attention to an exception condition. The condition might not be an error but can cause problems if not resolved. Error messages indicate that an action cannot be completed because of a user or system error. These messages require user response. The Text of the message provides a general statement regarding the problem or condition that occurred. The Explanation provides additional information about the message and the possible cause for the condition. The Operator Response provides actions to take in response to the condition, particularly for error messages (messages with the "E" suffix). Note: Many message texts and explanations contain variables, such as the specific name of a server or application. Those variables are represented in this topic as symbols, such as "&1." Actual messages contain values for these variables. 368 Microsoft Lync Server agent: User's Guide

379 Agent messages The following messages apply to IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent. KQL0001I The Application Host Service was started. Explanation: The Application Host Service was started. Operator response: None. KQL0002I The Application Host Service is already started. Explanation: The Application Host Service is already started. Operator response: None. KQL0003E Error starting the Application Host Service. Explanation: Error starting the Application Host Service. Operator response: Check the event log for more information. KQL0004I The Application Host Service was stopped. Explanation: The Application Host Service was stopped. Operator response: None. KQL0005I The Application Host Service is already stopped. Explanation: The Application Host Service is already stopped. Operator response: None. KQL0006E Error stopping the Application Host Service. Explanation: Error stopping the Application Host Service. Operator response: Check the event log for more information. KQL0007I The Application Sharing Service was started. Explanation: The Application Sharing Service was started. Operator response: None. Chapter 9. Troubleshooting 369

380 KQL0008I The Application Sharing Service is already started. Explanation: The Application Sharing Service is already started. Operator response: None. KQL0009E Error starting the Application Sharing Service. Explanation: Error starting the Application Sharing Service. Operator response: Check the event log for more information. KQL0010I The Application Sharing Service was stopped. Explanation: The Application Sharing Service was stopped. Operator response: None. KQL0011I The Application Sharing Service is already stopped. Explanation: The Application Sharing Service is already stopped. Operator response: None. KQL0012E Error stopping the Application Sharing Service. Explanation: Error stopping the Application Sharing Service. Operator response: Check the event log for more information. KQL0013I The Audio Video Conferencing Service was started. Explanation: The Audio Video Conferencing Service was started. Operator response: None. KQL0014I The Audio Video Conferencing Service is already started. Explanation: The Audio Video Conferencing Service is already started. Operator response: None. KQL0015E Error starting the Audio Video Conferencing Service. 370 Microsoft Lync Server agent: User's Guide

381 Explanation: Error starting the Audio Video Conferencing Service. Operator response: Check the event log for more information. KQL0016I The Audio Video Conferencing Service was stopped. Explanation: The Audio Video Conferencing Service was stopped. Operator response: None. KQL0017I The Audio Video Conferencing Service is already stopped. Explanation: The Audio Video Conferencing Service is already stopped. Operator response: None. KQL0018E Error stopping the Audio Video Conferencing Service. Explanation: Error stopping the Audio Video Conferencing Service. Operator response: Check the event log for more information. KQL0019I The Conferencing Announcement Service was started. Explanation: The Conferencing Announcement Service was started. Operator response: None. KQL0020I The Conferencing Announcement Service is already started. Explanation: The Conferencing Announcement Service is already started. Operator response: None. KQL0021E Error starting the Conferencing Announcement Service. Explanation: Error starting the Conferencing Announcement Service. Operator response: Check the event log for more information. KQL0022I The Conferencing Announcement Service was stopped. Explanation: The Conferencing Announcement Service was stopped. Chapter 9. Troubleshooting 371

382 Operator response: None. KQL0023I The Conferencing Announcement Service is already stopped. Explanation: The Conferencing Announcement Service is already stopped. Operator response: None. KQL0024E Error stopping the Conferencing Announcement Service. Explanation: Error stopping the Conferencing Announcement Service. Operator response: Check the event log for more information. KQL0025I The Conferencing Attendant Service was started. Explanation: The Conferencing Attendant Service was started. Operator response: None. KQL0026I The Conferencing Attendant Service is already started. Explanation: The Conferencing Attendant Service is already started. Operator response: None. KQL0027E Error starting the Conferencing Attendant Service. Explanation: Error starting the Conferencing Attendant Service. Operator response: Check the event log for more information. KQL0028I The Conferencing Attendant Service was stopped. Explanation: The Conferencing Attendant Service was stopped. Operator response: None. KQL0029I The Conferencing Attendant Service is already stopped. Explanation: The Conferencing Attendant Service is already stopped. Operator response: None. 372 Microsoft Lync Server agent: User's Guide

383 KQL0030E Error stopping the Conferencing Attendant Service. Explanation: Error stopping the Conferencing Attendant Service. Operator response: Check the event log for more information. KQL0031I The Front End Service was started. Explanation: The Front End Service was started. Operator response: None. KQL0032I The Front End Service is already started. Explanation: The Front End Service is already started. Operator response: None. KQL0033E Error starting the Front End Service. Explanation: Error starting the Front End Service. Operator response: Check the event log for more information. KQL0034I The Front End Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0035I The Front End Service is already stopped. Explanation: The Front End Service is already stopped. Operator response: None. KQL0036E Error stopping the Front End Service. Explanation: Error stopping the Front End Service. Operator response: Check the event log for more information. KQL0037I The IM Conferencing Service was started. Chapter 9. Troubleshooting 373

384 Explanation: The IM Conferencing Service was started. Operator response: None. KQL0038I The IM Conferencing Service is already started. Explanation: The IM Conferencing Service is already started. Operator response: None. KQL0039E Error starting the IM Conferencing Service. Explanation: Error starting the IM Conferencing Service. Operator response: Check the event log for more information. KQL0040I The IM Conferencing Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0041I The IM Conferencing Service is already stopped. Explanation: The IM Conferencing Service is already stopped. Operator response: None. KQL0042E Error stopping the IM Conferencing Service. Explanation: Error stopping the IM Conferencing Service. Operator response: Check the event log for more information. KQL0043I The Monitoring Agent Service was started. Explanation: The Monitoring Agent Service was started. Operator response: None. KQL0044I The Monitoring Agent Service is already started. Explanation: The Monitoring Agent Service is already started. 374 Microsoft Lync Server agent: User's Guide

385 Operator response: None. KQL0045E Error starting the Monitoring Agent Service. Explanation: Error starting the Monitoring Agent Service. Operator response: Check the event log for more information. KQL0046I The Monitoring Agent Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0047I The Monitoring Agent Service is already stopped. Explanation: The Monitoring Agent Service is already stopped. Operator response: None. KQL0048E Error stopping the Monitoring Agent Service. Explanation: Error stopping the Monitoring Agent Service. Operator response: Check the event log for more information. KQL0049I The Outside Voice Control Service was started. Explanation: The Outside Voice Control Service was started. Operator response: None. KQL0050I The Outside Voice Control Service is already started. Explanation: The Outside Voice Control Service is already started. Operator response: None. KQL0051E Error starting the Outside Voice Control Service. Explanation: Error starting the Outside Voice Control Service. Operator response: Check the event log for more information. Chapter 9. Troubleshooting 375

386 KQL0052I The Outside Voice Control Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0053I The Outside Voice Control Service is already stopped. Explanation: The Outside Voice Control Service is already stopped. Operator response: None. KQL0054E Error stopping the Outside Voice Control Service. Explanation: Error stopping the Outside Voice Control Service. Operator response: Check the event log for more information. KQL0055I The Response Group Service was started. Explanation: The Response Group Service was started. Operator response: None. KQL0056I The Response Group Service is already started. Explanation: The Response Group Service is already started. Operator response: None. KQL0057E Error starting the Response Group Service. Explanation: Error starting the Response Group Service. Operator response: Check the event log for more information. KQL0058I The Response Group Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0059I The Response Group Service is already stopped. 376 Microsoft Lync Server agent: User's Guide

387 Explanation: The Response Group Service is already stopped. Operator response: None. KQL0060E Error stopping the Response Group Service. Explanation: Error stopping the Response Group Service. Operator response: Check the event log for more information. KQL0061I The Telephony Conferencing Service was started. Explanation: The Telephony Conferencing Service was started. Operator response: None. KQL0062I The Telephony Conferencing Service is already started. Explanation: The Telephony Conferencing Service is already started. Operator response: None. KQL0063E Error starting the Telephony Conferencing Service. Explanation: Error starting the Telephony Conferencing Service. Operator response: Check the event log for more information. KQL0064I The Telephony Conferencing Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0065I The Telephony Conferencing Service is already stopped. Explanation: The Telephony Conferencing Service is already stopped. Operator response: None. KQL0066E Error stopping the Telephony Conferencing Service. Explanation: Error stopping the Telephony Conferencing Service. Chapter 9. Troubleshooting 377

388 Operator response: Check the event log for more information. KQL0067I The Web Conferencing Service was started. Explanation: The Web Conferencing Service was started. Operator response: None. KQL0068I The Web Conferencing Service is already started. Explanation: The Web Conferencing Service is already started. Operator response: None. KQL0069E Error starting the Web Conferencing Service. Explanation: Error starting the Web Conferencing Service. Operator response: Check the event log for more information. KQL0070I The Web Conferencing Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0071I The Web Conferencing Service is already stopped. Explanation: The Web Conferencing Service is already stopped. Operator response: None. KQL0072E Error stopping the Web Conferencing Service. Explanation: Error stopping the Web Conferencing Service. Operator response: Check the event log for more information. KQL0073I The Archiving Service was started. Explanation: The Archiving Service was started. Operator response: None. 378 Microsoft Lync Server agent: User's Guide

389 KQL0074I The Archiving Service is already started. Explanation: The Archiving Service is already started. Operator response: None. KQL0075E Error starting the Archiving Service. Explanation: Error starting the Archiving Service. Operator response: Check the event log for more information. KQL0076I The Archiving Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0077I The Archiving Service is already stopped. Explanation: The Archiving Service is already stopped. Operator response: None. KQL0078E Error stopping the Archiving Service. Explanation: Error stopping the Archiving Service. Operator response: Check the event log for more information. KQL0079I The Call Detail Recording Service was started. Explanation: The Call Detail Recording Service was started. Operator response: None. KQL0080I The Call Detail Recording Service is already started. Explanation: The Call Detail Recording Service is already started. Operator response: None. KQL0081E Error starting the Call Detail Recording Service. Chapter 9. Troubleshooting 379

390 Explanation: Error starting the Call Detail Recording Service. Operator response: Check the event log for more information. KQL0082I The Call Detail Recording Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0083I The Call Detail Recording Service is already stopped. Explanation: The Call Detail Recording Service is already stopped. Operator response: None. KQL0084E Error stopping the Call Detail Recording Service. Explanation: Error stopping the Call Detail Recording Service. Operator response: Check the event log for more information. KQL0085I The QoE Monitoring Service was started. Explanation: The QoE Monitoring Service was started. Operator response: None. KQL0086I The QoE Monitoring Service is already started. Explanation: The QoE Monitoring Service is already started. Operator response: None. KQL0087E Error starting the QoE Monitoring Service. Explanation: Error starting the QoE Monitoring Service. Operator response: Check the event log for more information. KQL0088I The QoE Monitoring Service was stopped. Explanation: The Front End Service was stopped. 380 Microsoft Lync Server agent: User's Guide

391 Operator response: None. KQL0089I The QoE Monitoring Service is already stopped. Explanation: The QoE Monitoring Service is already stopped. Operator response: None. KQL0090E Error stopping the QoE Monitoring Service. Explanation: Error stopping the QoE Monitoring Service. Operator response: Check the event log for more information. KQL0091I The Audio Test Service was started. Explanation: The Audio Test Service was started. Operator response: None. KQL0092I The Audio Test Service is already started. Explanation: The Audio Test Service is already started. Operator response: None. KQL0093E Error starting the Audio Test Service. Explanation: Error starting the Audio Test Service. Operator response: Check the event log for more information. KQL0094I The Audio Test Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0095I The Audio Test Service is already stopped. Explanation: The Audio Test Service is already stopped. Operator response: None. Chapter 9. Troubleshooting 381

392 KQL0096E Error stopping the Audio Test Service. Explanation: Error stopping the Audio Test Service. Operator response: Check the event log for more information. KQL0097I The File Transfer Agent Service was started. Explanation: The File Transfer Agent Service was started. Operator response: None. KQL0098I The File Transfer Agent Service is already started. Explanation: The File Transfer Agent Service is already started. Operator response: None. KQL0099E Error starting the File Transfer Agent Service. Explanation: Error starting the File Transfer Agent Service. Operator response: Check the event log for more information. KQL0100I The File Transfer Agent Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0101I The File Transfer Agent Service is already stopped. Explanation: The File Transfer Agent Service is already stopped. Operator response: None. KQL0102E Error stopping the File Transfer Agent Service. Explanation: Error stopping the File Transfer Agent Service. Operator response: Check the event log for more information. KQL0103I The Master Replicator Service was started. 382 Microsoft Lync Server agent: User's Guide

393 Explanation: The Master Replicator Service was started. Operator response: None. KQL0104I The Master Replicator Service is already started. Explanation: The Master Replicator Service is already started. Operator response: None. KQL0105E Error starting the Master Replicator Service. Explanation: Error starting the Master Replicator Service. Operator response: Check the event log for more information. KQL0106I The Master Replicator Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0107I The Master Replicator Service is already stopped. Explanation: The Master Replicator Service is already stopped. Operator response: None. KQL0108E Error stopping the Master Replicator Service. Explanation: Error stopping the Master Replicator Service. Operator response: Check the event log for more information. KQL0109I The Replica Replicator Service was started. Explanation: The Replica Replicator Service was started. Operator response: None. KQL0110I The Replica Replicator Service is already started. Explanation: The Replica Replicator Service is already started. Chapter 9. Troubleshooting 383

394 Operator response: None. KQL0111E Error starting the Replica Replicator Service. Explanation: Error starting the Replica Replicator Service. Operator response: Check the event log for more information. KQL0112I The Replica Replicator Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0113I The Replica Replicator Service is already stopped. Explanation: The Replica Replicator Service is already stopped. Operator response: None. KQL0114E Error stopping the Replica Replicator Service. Explanation: Error stopping the Replica Replicator Service. Operator response: Check the event log for more information. KQL0115I The Web Conferencing Compatibility Service was started. Explanation: The Web Conferencing Compatibility Service was started. Operator response: None. KQL0116I The Web Conferencing Compatibility Service is already started. Explanation: The Web Conferencing Compatibility Service is already started. Operator response: None. KQL0117E Error starting the Web Conferencing Compatibility Service. Explanation: Error starting the Web Conferencing Compatibility Service. Operator response: Check the event log for more information. 384 Microsoft Lync Server agent: User's Guide

395 KQL0118I The Web Conferencing Compatibility Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0119I The Web Conferencing Compatibility Service is already stopped. Explanation: The Web Conferencing Compatibility Service is already stopped. Operator response: None. KQL0120E Error stopping the Web Conferencing Compatibility Service. Explanation: Error stopping the Web Conferencing Compatibility Service. Operator response: Check the event log for more information. KQL0121I The Call Park Service was started. Explanation: The Call Park Service was started. Operator response: None. KQL0122I The Call Park Service is already started. Explanation: The Call Park Service is already started. Operator response: None. KQL0123E Error starting the Call Park Service. Explanation: Error starting the Call Park Service. Operator response: Check the event log for more information. KQL0124I The Call Park Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0125I The Call Park Service is already stopped. Chapter 9. Troubleshooting 385

396 Explanation: The Call Park Service is already stopped. Operator response: None. KQL0126E Error stopping the Call Park Service. Explanation: Error stopping the Call Park Service. Operator response: Check the event log for more information. KQL0127I The Response Group Service was started. Explanation: The Response Group Service was started. Operator response: None. KQL0128I The Response Group Service is already started. Explanation: The Response Group Service is already started. Operator response: None. KQL0129E Error starting the Response Group Service. Explanation: Error starting the Response Group Service. Operator response: Check the event log for more information. KQL0130I The Response Group Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0131I The Response Group Service is already stopped. Explanation: The Response Group Service is already stopped. Operator response: None. KQL0132E Error stopping the Response Group Service. Explanation: Error stopping the Response Group Service. 386 Microsoft Lync Server agent: User's Guide

397 Operator response: Check the event log for more information. KQL0133I The Mediation Service was started. Explanation: The Mediation Service was started. Operator response: None. KQL0134I The Mediation Service is already started. Explanation: The Mediation Service is already started. Operator response: None. KQL0135E Error starting the Mediation Service. Explanation: Error starting the Mediation Service. Operator response: Check the event log for more information. KQL0136I The Mediation Service was stopped. Explanation: The Front End Service was stopped. Operator response: None. KQL0137I The Mediation Service is already stopped. Explanation: The Mediation Service is already stopped. Operator response: None. KQL0138E Error stopping the Mediation Service. Explanation: Error stopping the Mediation Service. Operator response: Check the event log for more information. KQL0139I The Bandwidth Policy Service (Authentication) was started. Explanation: The Bandwidth Policy Service (Authentication) was started. Operator response: None. Chapter 9. Troubleshooting 387

398 KQL0140I The Bandwidth Policy Service (Authentication) is already started. Explanation: The Bandwidth Policy Service (Authentication) is already started. Operator response: None. KQL0141E Error starting the Bandwidth Policy Service (Authentication). Explanation: Error starting the Bandwidth Policy Service (Authentication). Operator response: Check the event log for more information. KQL0142I The Bandwidth Policy Service (Authentication) was stopped. Explanation: The Bandwidth Policy Service (Authentication) Service was stopped. Operator response: None. KQL0143I The Bandwidth Policy Service (Authentication) is already stopped. Explanation: The Bandwidth Policy Service (Authentication) is already stopped. Operator response: None. KQL0144E Error stopping the Bandwidth Policy Service (Authentication) Service. Explanation: Error stopping the Bandwidth Policy Service (Authentication) Service. Operator response: Check the event log for more information. KQL0145I The Bandwidth Policy Service (Core) was started. Explanation: The Bandwidth Policy Service (Core) was started. Operator response: None. KQL0146I The Bandwidth Policy Service (Core) is already started. Explanation: The Bandwidth Policy Service (Core) is already started. Operator response: None. KQL0147E Error starting the Bandwidth Policy Service (Core). 388 Microsoft Lync Server agent: User's Guide

399 Explanation: Error starting the Bandwidth Policy Service (Core). Operator response: Check the event log for more information. KQL0148I The Bandwidth Policy Service (Core) was stopped. Explanation: The Bandwidth Policy Service (Core) Service was stopped. Operator response: None. KQL0149I The Bandwidth Policy Service (Core) is already stopped. Explanation: The Bandwidth Policy Service (Core) is already stopped. Operator response: None. KQL0150E Error stopping the Bandwidth Policy Service (Core) Service. Explanation: Error stopping the Bandwidth Policy Service (Core) Service. Operator response: Check the event log for more information. KQL0151I The Access Edge Service was started. Explanation: The Access Edge Service was started. Operator response: None. KQL0152I The Access Edge Service is already started. Explanation: The Access Edge Service is already started. Operator response: None. KQL0153E Error starting the Access Edge Service. Explanation: Error starting the Access Edge Service. Operator response: Check the event log for more information. KQL0154I The Access Edge Service was stopped. Explanation: The Access Edge Service was stopped. Chapter 9. Troubleshooting 389

400 Operator response: None. KQL0155I The Access Edge Service is already stopped. Explanation: The Access Edge Service is already stopped. Operator response: None. KQL0156E Error stopping the Access Edge Service. Explanation: Error stopping the Access Edge Service. Operator response: Check the event log for more information. KQL0157I The Audio Video Authentication Service was started. Explanation: The Audio Video Authentication Service was started. Operator response: None. KQL0158I The Audio Video Authentication Service is already started. Explanation: The Audio Video Authentication Service is already started. Operator response: None. KQL0159E Error starting the Audio Video Authentication Service. Explanation: Error starting the Audio Video Authentication Service. Operator response: Check the event log for more information. KQL0160I The Audio Video Authentication Service was stopped. Explanation: The Audio Video Authentication Service was stopped. Operator response: None. KQL0161I The Audio Video Authentication Service is already stopped. Explanation: The Audio Video Authentication Service is already stopped. Operator response: None. 390 Microsoft Lync Server agent: User's Guide

401 KQL0162E Error stopping the Audio Video Authentication Service. Explanation: Error stopping the Audio Video Authentication Service. Operator response: Check the event log for more information. KQL0163I The Audio Video Edge Service was started. Explanation: The Audio Video Edge Service was started. Operator response: None. KQL0164I The Audio Video Edge Service is already started. Explanation: The Audio Video Edge Service is already started. Operator response: None. KQL0165E Error starting the Audio Video Edge Service. Explanation: Error starting the Audio Video Edge Service. Operator response: Check the event log for more information. KQL0166I The Audio Video Edge Service was stopped. Explanation: The Audio Video Edge Service Service was stopped. Operator response: None. KQL0167I The Audio Video Edge Service is already stopped. Explanation: The Audio Video Edge Service is already stopped. Operator response: None. KQL0168E Error stopping the Audio Video Edge Service. Explanation: Error stopping the Audio Video Edge Service. Operator response: Check the event log for more information. KQL0169I The Web Conferencing Edge Service was started. Chapter 9. Troubleshooting 391

402 Explanation: The Web Conferencing Edge Service was started. Operator response: None. KQL0170I The Web Conferencing Edge Service is already started. Explanation: The Web Conferencing Edge Service is already started. Operator response: None. KQL0171E Error starting the Web Conferencing Edge Service. Explanation: Error starting the Web Conferencing Edge Service. Operator response: Check the event log for more information. KQL0172I The Web Conferencing Edge Service was stopped. Explanation: The Web Conferencing Edge Service Service was stopped. Operator response: None. KQL0173I The Web Conferencing Edge Service is already stopped. Explanation: The Web Conferencing Edge Service is already stopped. Operator response: None. KQL0174E Error stopping the Web Conferencing Edge Service. Explanation: Error stopping the Web Conferencing Edge Service. Operator response: Check the event log for more information. KQL0000S The service did not respond in a timely fashion. Explanation: The service did not respond in a timely fashion. Operator response: None. KQL0300W The service does not exist as an installed service. Explanation: The service does not exist as an installed service. 392 Microsoft Lync Server agent: User's Guide

403 Operator response: None. KQL0301I The service is disabled and cannot be started. Explanation: The service is disabled and cannot be started. Operator response: None. Tivoli Common Reporting troubleshooting Problems can occur with the Tivoli Common Reporting predefined reports for the Microsoft Lync Server agent. Table 19 contains problems and solutions that can occur with the Tivoli Common Reporting predefined reports for IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent. See the Tivoli Common Reporting Information Center for more information about troubleshooting for the Tivoli Common Reporting tool. Table 19. Tivoli Common Reporting for Microsoft Lync Server agent problems and solutions Problem Solution When you simultaneously query two tables in the Query Studio interface, no data is displayed. However, when you query the two tables separately, data is displayed. When you create an ad hoc query by dragging some columns in the Query Studio interface, the following error message is displayed: RQP-DEF-0177 An error occurred while performing operation sqlpreparewithoptions status= If a view or a table for the selected summarization type does not exist in the database for a report, the report does not open and the following error message is displayed: RQP-DEF-0177 An error occurred while performing operation sqlpreparewithoptions status= -56. When you run a report, the report is not displayed in the correct format and the following error message is displayed: RQP-DEF-0177 An error occurred while performing operation sqlpreparewithoptions status= -16. If data is not available in the database for the selected parameters, the following error message is displayed after querying these parameters: Empty data set No data returned by query. Try another set of parameters. This problem occurs when a relationship between the tables is not defined. To resolve this problem, ensure that all the ad hoc queries have at least one identifier. This is an SQL error related to arithmetic flow. This error is generated because the average or the sum for certain columns is more than the threshold size that is defined in the database. To resolve this error, use the limited columns and add a standard timestamp while creating an ad hoc query. To resolve this problem, complete the following tasks: v Verify that the summarization and pruning agent is working correctly. v Generate data for all the summarization types. v Verify that the warehouse is collecting historical data. This problem occurs due to incorrect data source. To resolve this problem, complete the following tasks: v v Verify that the datasource configuration parameters are configured correctly. Verify that the specified values for the parameters of the summarization and pruning agent such as database URL, driver user, and password match with the values of these parameters on the database. To resolve this error, complete the following tasks: v Configure the summarization and pruning agent and verify that it is working correctly. v Generate data for all the summarization types in the database. Chapter 9. Troubleshooting 393

404 Table 19. Tivoli Common Reporting for Microsoft Lync Server agent problems and solutions (continued) Problem Solution Reports are not generated correctly in the Microsoft Excel format. When you view a report spanning multiple pages in the PDF format, the report parameters section is displayed at the top of each page. Charts are not displayed correctly in Microsoft Excel Labels for some charts are displayed in the HTML output, but are not displayed in the PDF output. There are some limitations to generate reports in the Microsoft Excel format. To view these limitations, see the IBM Cognos Business Intelligence Information Center ( v10r1m0/index.jsp?topic= %2Fcom.ibm.swg.im.cognos.ug_cr_rptstd doc %2Fug_cr_rptstd_id32474excel_limitations.html). No solution is available for this problem at this time. No solution is available for this problem at this time. The font size is rendered differently in the HTML and the PDF output. In the PDF output, some fonts are not displayed because of the large font size. To resolve this issue, reduce the font size by completing the following steps: 1. Open the report in Report Studio. 2. Click the chart. 3. In the chart properties, select Font. 4. Modify the font properties, such as family, size, weight, and style. 5. Save the settings, and run the report in the PDF format. 394 Microsoft Lync Server agent: User's Guide

405 Appendix A. Event mapping The Tivoli Event Integration Facility (EIF) interface is used to forward situation events to Tivoli Netcool/OMNIbus or Tivoli Enterprise Console. EIF events specify an event class, and the event data is specified as name-value pairs that identify the name of an event slot and the value for the slot. An event class can have subclasses. IBM Tivoli Monitoring provides the base event class definitions and a set of base slots that are included in all monitoring events. Agents extend the base event classes to define subclasses that include agent-specific slots. For Microsoft Lync Server agent events, the event classes correspond to the agent attribute groups, and the agent-specific slots correspond to the attributes in the attribute group. The situation editor in the Tivoli Enterprise Portal can be used to perform custom mapping of data to EIF slots instead of using the default mapping described in this topic. For more information about EIF slot customization, see the Tivoli Enterprise Portal User's Guide. Tivoli Enterprise Console requires that event classes and their slots are defined in BAROC (Basic Recorder of Objects in C) files. Each agent provides a BAROC file that contains event class definitions for the agent and is installed on the Tivoli Enterprise Monitoring Server in the TECLIB directory (install_dir/cms/ TECLIB for Windows systems and install_dir/tables/tems_hostname/teclib for UNIX systems) when application support for the agent is installed. The BAROC file for the agent and the base BAROC files provided with Tivoli Monitoring must also be installed onto the Tivoli Enterprise Console. For details, see Setting up event forwarding to Tivoli Enterprise Console in the IBM Tivoli Monitoring Installation and Setup Guide. Each of the event classes is a child of KQL_Base and is defined in the kql.baroc (version vnext) file. The KQL_Base event class can be used for generic rules processing for any event from the IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent. For events that are generated by situations in the Address Book File Download attribute group, events are sent by using the ITM_KQL_ADDRESS_BOOK_FILE_DOWNLOAD event class. This event class contains the following slots: v node: STRING v timestamp: STRING v succeeded_file_requests: REAL v succeeded_file_requests_enum: STRING v succeeded_file_requests_per_sec: REAL v succeeded_file_requests_per_sec_enum: STRING v average_processing_time_for_a_succeeded_file_request: REAL v average_processing_time_for_a_succeeded_file_request_enum: STRING v failed_file_requests: REAL v failed_file_requests_enum: STRING v failed_file_requests_per_sec: REAL v failed_file_requests_per_sec_enum: STRING For events that are generated by situations in the Address Book Web Query attribute group, events are sent by using the ITM_KQL_ADDRESS_BOOK_WEB_QUERY event class. This event class contains the following slots: v node: STRING Copyright IBM Corp. 2011,

406 v timestamp: STRING v search_requests: REAL v search_requests_enum: STRING v search_requests_per_sec: REAL v search_requests_per_sec_enum: STRING v successful_search_requests: REAL v successful_search_requests_enum: STRING v percent_successful_address_book_search_requests: REAL v percent_successful_address_book_search_requests_enum: STRING v successful_search_requests_per_sec: REAL v successful_search_requests_per_sec_enum: STRING v failed_search_requests: REAL v failed_search_requests_enum: STRING v percent_failed_address_book_search_requests: REAL v percent_failed_address_book_search_requests_enum: STRING v failed_search_requests_per_sec: REAL v failed_search_requests_per_sec_enum: STRING v average_processing_time_for_a_search_request: REAL v average_processing_time_for_a_search_request_enum: STRING v database_queries_per_sec: REAL v database_queries_per_sec_enum: STRING v average_processing_time_for_address_book_database_query: REAL v average_processing_time_for_address_book_database_query_enum: STRING v prefix_string_search_requests: REAL v prefix_string_search_requests_enum: STRING v exact_string_search_requests: REAL v exact_string_search_requests_enum: STRING v prefix_dtmf_search_requests: REAL v prefix_dtmf_search_requests_enum: STRING v exact_dial_string_search_requests: REAL v exact_dial_string_search_requests_enum: STRING v organizational_search_requests: REAL v organizational_search_requests_enum: STRING v one_character_prefix_search_requests: REAL v one_character_prefix_search_requests_enum: STRING v average_processing_time_for_one_character_search_requests: REAL v average_processing_time_for_one_character_search_requests_enum: STRING v two_character_prefix_search_requests: REAL v two_character_prefix_search_requests_enum: STRING v average_processing_time_for_two_character_search_requests: REAL v average_processing_time_for_two_character_search_requests_enum: STRING v three_or_more_character_prefix_search_requests: REAL v three_or_more_character_prefix_search_requests_enum: STRING v average_processing_time_for_more_character_search_req: REAL v average_processing_time_for_more_character_search_req_enum: STRING 396 Microsoft Lync Server agent: User's Guide

407 For events that are generated by situations in the Archiving Service DB Operations attribute group, events are sent by using the ITM_KQL_ARCHIVING_SERVICE_DB_OPERATIONS event class. This event class contains the following slots: v node: STRING v timestamp: STRING v queue_latency: REAL v queue_latency_enum: STRING v sproc_latency: REAL v sproc_latency_enum: STRING v dropped_requests: REAL v dropped_requests_enum: STRING v deadlock_failures: REAL v deadlock_failures_enum: STRING v severe_sql_errors: REAL v severe_sql_errors_enum: STRING v fatal_sql_errors: REAL v fatal_sql_errors_enum: STRING v throttled_requests_per_sec: REAL v throttled_requests_per_sec_enum: STRING v throttled_requests: REAL v throttled_requests_enum: STRING For events that are generated by situations in the Archiving Service Read attribute group, events are sent by using the ITM_KQL_ARCHIVING_SERVICE_READ event class. This event class contains the following slots: v node: STRING v timestamp: STRING v messages_failed_validation: REAL v messages_failed_validation_enum: STRING v dropped_messages_from_msmq: REAL v dropped_messages_from_msmq_enum: STRING v dropped_messages_from_msmq_per_sec: REAL v dropped_messages_from_msmq_per_sec_enum: STRING v aborted_transactions: REAL v aborted_transactions_enum: STRING v aborted_transactions_per_sec: REAL v aborted_transactions_per_sec_enum: STRING For events that are generated by situations in the Archiving Service Write attribute group, events are sent by using the ITM_KQL_ARCHIVING_SERVICE_WRITE event class. This event class contains the following slots: v node: STRING v timestamp: STRING v messages_write_failures: REAL v messages_write_failures_enum: STRING v messages_write_failures_per_sec: REAL v messages_write_failures_per_sec_enum: STRING Appendix A. Event mapping 397

408 For events that are generated by situations in the Audio Video CCCP Processing attribute group, events are sent by using the ITM_KQL_AUDIO_VIDEO_CCCP_PROCESSING event class. This event class contains the following slots: v node: STRING v timestamp: STRING v cccp_messages_sent: REAL v cccp_messages_sent_enum: STRING v cccp_messages_received: REAL v cccp_messages_received_enum: STRING v cccp_messages_failed: REAL v cccp_messages_failed_enum: STRING v cccp_notifications_sent: REAL v cccp_notifications_sent_enum: STRING v cccp_notifications_received: REAL v cccp_notifications_received_enum: STRING v cccp_messages_sent_per_sec: REAL v cccp_messages_sent_per_sec_enum: STRING v cccp_messages_received_per_sec: REAL v cccp_messages_received_per_sec_enum: STRING v cccp_notifications_sent_per_sec: REAL v cccp_notifications_sent_per_sec_enum: STRING v cccp_notifications_received_per_sec: REAL v cccp_notifications_received_per_sec_enum: STRING v cccp_requests_sent: REAL v cccp_requests_sent_enum: STRING v cccp_requests_received: REAL v cccp_requests_received_enum: STRING v cccp_responses_sent: REAL v cccp_responses_sent_enum: STRING v cccp_responses_received: REAL v cccp_responses_received_enum: STRING v cccp_requests_sent_per_sec: REAL v cccp_requests_sent_per_sec_enum: STRING v cccp_requests_received_per_sec: REAL v cccp_requests_received_per_sec_enum: STRING v cccp_responses_sent_per_sec: REAL v cccp_responses_sent_per_sec_enum: STRING v cccp_responses_received_per_sec: REAL v cccp_responses_received_per_sec_enum: STRING v average_processing_time_of_incoming_cccp_messages: REAL v average_processing_time_of_incoming_cccp_messages_enum: STRING For events that are generated by situations in the Audio Video MCU State and Performance attribute group, events are sent by using the ITM_KQL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE event class. This event class contains the following slots: v node: STRING 398 Microsoft Lync Server agent: User's Guide

409 v timestamp: STRING v mcu_state: INTEGER v mcu_state_enum: STRING v mcu_draining_state: INTEGER v mcu_draining_state_enum: STRING For events that are generated by situations in the Audio Video Operations attribute group, events are sent by using the ITM_KQL_AUDIO_VIDEO_OPERATIONS event class. This event class contains the following slots: v node: STRING v timestamp: STRING v active_conferences: REAL v active_conferences_enum: STRING v active_users: REAL v active_users_enum: STRING For events that are generated by situations in the Autodiscover attribute group, events are sent by using the ITM_KQL_AUTODISCOVER event class. This event class contains the following slots: v node: STRING v timestamp: STRING v cross_forest_redirects: REAL v cross_forest_redirects_enum: STRING v domain_resource_responses: REAL v domain_resource_responses_enum: STRING v failed_cross_forest_redirects: REAL v failed_cross_forest_redirects_enum: STRING v failed_split_domain_redirects: REAL v failed_split_domain_redirects_enum: STRING v federation_document_responses: REAL v federation_document_responses_enum: STRING v oauth_resource_responses: REAL v oauth_resource_responses_enum: STRING v root_resource_responses: REAL v root_resource_responses_enum: STRING v split_domain_redirects: REAL v split_domain_redirects_enum: STRING v user_resource_responses: REAL v user_resource_responses_enum: STRING For events that are generated by situations in the Availability attribute group, events are sent by using the ITM_KQL_AVAILABILITY event class. This event class contains the following slots: v node: STRING v timestamp: STRING v application_component: STRING v name: STRING v name_enum: STRING v kql_status: INTEGER Appendix A. Event mapping 399

410 v kql_status_enum: STRING v full_name: STRING v full_name_enum: STRING v type: INTEGER v type_enum: STRING v virtual_size: INTEGER v page_faults_per_sec: INTEGER v working_set_size: INTEGER v thread_count: INTEGER v pid: INTEGER v percent_privileged_time: INTEGER v percent_user_mode_time: INTEGER v percent_processor_time: INTEGER v command_line: STRING v command_line_enum: STRING v functionality_test_status: INTEGER v functionality_test_status_enum: STRING v functionality_test_message: STRING v functionality_test_message_enum: STRING For events that are generated by situations in the CDR Service DB Operations attribute group, events are sent by using the ITM_KQL_CDR_SERVICE_DB_OPERATIONS event class. This event class contains the following slots: v node: STRING v timestamp: STRING v queue_latency: REAL v queue_latency_enum: STRING v sproc_latency: REAL v sproc_latency_enum: STRING v dropped_requests: REAL v dropped_requests_enum: STRING v deadlock_failures: REAL v deadlock_failures_enum: STRING v severe_sql_errors: REAL v severe_sql_errors_enum: STRING v fatal_sql_errors: REAL v fatal_sql_errors_enum: STRING v throttled_requests_per_sec: REAL v throttled_requests_per_sec_enum: STRING v throttled_requests: REAL v throttled_requests_enum: STRING For events that are generated by situations in the CDR Service Read attribute group, events are sent by using the ITM_KQL_CDR_SERVICE_READ event class. This event class contains the following slots: v node: STRING v timestamp: STRING 400 Microsoft Lync Server agent: User's Guide

411 v messages_failed_validation: REAL v messages_failed_validation_enum: STRING v dropped_messages_from_msmq: REAL v dropped_messages_from_msmq_enum: STRING v dropped_messages_from_msmq_per_sec: REAL v dropped_messages_from_msmq_per_sec_enum: STRING v aborted_transactions: REAL v aborted_transactions_enum: STRING v aborted_transactions_per_sec: REAL v aborted_transactions_per_sec_enum: STRING For events that are generated by situations in the CDR Service Write attribute group, events are sent by using the ITM_KQL_CDR_SERVICE_WRITE event class. This event class contains the following slots: v node: STRING v timestamp: STRING v messages_write_failures: REAL v messages_write_failures_enum: STRING v messages_write_failures_per_sec: REAL v messages_write_failures_per_sec_enum: STRING For events that are generated by situations in the CWA Authentication attribute group, events are sent by using the ITM_KQL_CWA_AUTHENTICATION event class. This event class contains the following slots: v node: STRING v timestamp: STRING v name: STRING v successful_form_based_authentication_logon_attempts: REAL v successful_form_based_authentication_logon_attempts_enum: STRING v percent_successful_form_based_authentication_logon_attempts: REAL v percent_successful_form_based_authentication_logon_attempts_enum: STRING v successful_form_based_authentication_logon_attempts_per_sec: REAL v successful_form_based_authentication_logon_attempts_per_sec_enum: STRING v failed_form_based_authentication_logon_attempts: REAL v failed_form_based_authentication_logon_attempts_enum: STRING v percent_failed_form_based_authentication_logon_attempts: REAL v percent_failed_form_based_authentication_logon_attempts_enum: STRING v failed_forms_based_authentication_logon_attempts_per_sec: REAL v failed_forms_based_authentication_logon_attempts_per_sec_enum: STRING v successful_iwa_logon_attempts: REAL v successful_iwa_logon_attempts_enum: STRING v percent_successful_iwa_logon_attempts: REAL v percent_successful_iwa_logon_attempts_enum: STRING v successful_iwa_logon_attempts_per_sec: REAL v successful_iwa_logon_attempts_per_sec_enum: STRING v failed_iwa_logon_attempts: REAL v failed_iwa_logon_attempts_enum: STRING v percent_failed_iwa_logon_attempts: REAL Appendix A. Event mapping 401

412 v percent_failed_iwa_logon_attempts_enum: STRING v failed_iwa_logon_attempts_per_sec: REAL v failed_iwa_logon_attempts_per_sec_enum: STRING v outstanding_authorization_attempts: REAL v outstanding_authorization_attempts_enum: STRING v denied_authorizations: REAL v denied_authorizations_enum: STRING v denied_authorizations_per_sec: REAL v denied_authorizations_per_sec_enum: STRING v total_ldap_errors: REAL v total_ldap_errors_enum: STRING v ldap_errors_per_sec: REAL v ldap_errors_per_sec_enum: STRING v average_latency_for_successful_authorization: REAL v average_latency_for_successful_authorization_enum: STRING For events that are generated by situations in the CWA Directory Search attribute group, events are sent by using the ITM_KQL_CWA_DIRECTORY_SEARCH event class. This event class contains the following slots: v node: STRING v timestamp: STRING v name: STRING v outstanding_search_requests: REAL v outstanding_search_requests_enum: STRING v total_search_requests: REAL v total_search_requests_enum: STRING v search_rate_per_sec: REAL v search_rate_per_sec_enum: STRING v ldap_errors: REAL v ldap_errors_enum: STRING v ldap_errors_per_sec: REAL v ldap_errors_per_sec_enum: STRING v total_search_requests_denied: REAL v total_search_requests_denied_enum: STRING v search_latency: REAL v search_latency_enum: STRING For events that are generated by situations in the CWA Security attribute group, events are sent by using the ITM_KQL_CWA_SECURITY event class. This event class contains the following slots: v node: STRING v timestamp: STRING v name: STRING v requests_rejected_due_to_invalid_ticket: REAL v requests_rejected_due_to_invalid_ticket_enum: STRING v requests_rejected_due_to_invalid_ticket_per_sec: REAL v requests_rejected_due_to_invalid_ticket_per_sec_enum: STRING 402 Microsoft Lync Server agent: User's Guide

413 For events that are generated by situations in the CWA User Sessions attribute group, events are sent by using the ITM_KQL_CWA_USER_SESSIONS event class. This event class contains the following slots: v node: STRING v timestamp: STRING v name: STRING v total_sessions: REAL v total_sessions_enum: STRING v sessions_per_sec: REAL v sessions_per_sec_enum: STRING v active_sessions: REAL v active_sessions_enum: STRING v sessions_failed_to_logon: REAL v sessions_failed_to_logon_enum: STRING v sessions_failed_to_sign_in_per_sec: REAL v sessions_failed_to_sign_in_per_sec_enum: STRING v sessions_logging: REAL v sessions_logging_enum: STRING v total_timed_out_sessions: REAL v total_timed_out_sessions_enum: STRING v timed_out_sessions_per_sec: REAL v timed_out_sessions_per_sec_enum: STRING v average_session_logon_latency: REAL v average_session_logon_latency_enum: STRING v average_session_lifetime_sec: REAL v average_session_lifetime_sec_enum: STRING v total_requests: REAL v total_requests_enum: STRING v requests_per_sec: REAL v requests_per_sec_enum: STRING v requests_in_processing: REAL v requests_in_processing_enum: STRING v total_failed_requests: REAL v total_failed_requests_enum: STRING v failed_requests_per_sec: REAL v failed_requests_per_sec_enum: STRING v total_im_sessions: REAL v total_im_sessions_enum: STRING v instant_message_sessions_per_sec: REAL v instant_message_sessions_per_sec_enum: STRING v instant_message_sessions: REAL v instant_message_sessions_enum: STRING v total_instant_messages_sent: REAL v total_instant_messages_sent_enum: STRING v instant_messages_sent_per_sec: REAL v instant_messages_sent_per_sec_enum: STRING Appendix A. Event mapping 403

414 v total_instant_messages_failed_to_deliver: REAL v total_instant_messages_failed_to_deliver_enum: STRING v instant_messages_failed_to_deliver_per_sec: REAL v instant_messages_failed_to_deliver_per_sec_enum: STRING v total_instant_messages_received: REAL v total_instant_messages_received_enum: STRING v instant_messages_received_per_sec: REAL v instant_messages_received_per_sec_enum: STRING v server_throttling_state: INTEGER v server_throttling_state_enum: STRING For events that are generated by situations in the Event Log attribute group, events are sent by using the ITM_KQL_EVENT_LOG event class. This event class contains the following slots: v node: STRING v log_name: STRING v event_source: STRING v event_type: INTEGER v event_type_enum: STRING v event_id: INTEGER v event_category: STRING v event_category_enum: STRING v message: STRING v time_generated: STRING For events that are generated by situations in the IM CCCP Processing attribute group, events are sent by using the ITM_KQL_IM_CCCP_PROCESSING event class. This event class contains the following slots: v node: STRING v timestamp: STRING v cccp_messages_sent: REAL v cccp_messages_sent_enum: STRING v cccp_messages_received: REAL v cccp_messages_received_enum: STRING v cccp_messages_failed: REAL v cccp_messages_failed_enum: STRING v cccp_notifications_sent: REAL v cccp_notifications_sent_enum: STRING v cccp_notifications_received: REAL v cccp_notifications_received_enum: STRING v cccp_messages_sent_per_sec: REAL v cccp_messages_sent_per_sec_enum: STRING v cccp_messages_received_per_sec: REAL v cccp_messages_received_per_sec_enum: STRING v cccp_notifications_sent_per_sec: REAL v cccp_notifications_sent_per_sec_enum: STRING v cccp_notifications_received_per_sec: REAL v cccp_notifications_received_per_sec_enum: STRING 404 Microsoft Lync Server agent: User's Guide

415 v cccp_requests_sent: REAL v cccp_requests_sent_enum: STRING v cccp_requests_received: REAL v cccp_requests_received_enum: STRING v cccp_responses_sent: REAL v cccp_responses_sent_enum: STRING v cccp_responses_received: REAL v cccp_responses_received_enum: STRING v cccp_requests_sent_per_sec: REAL v cccp_requests_sent_per_sec_enum: STRING v cccp_requests_received_per_sec: REAL v cccp_requests_received_per_sec_enum: STRING v cccp_responses_sent_per_sec: REAL v cccp_responses_sent_per_sec_enum: STRING v cccp_responses_received_per_sec: REAL v cccp_responses_received_per_sec_enum: STRING v average_processing_time_of_incoming_cccp_messages: REAL v average_processing_time_of_incoming_cccp_messages_enum: STRING For events that are generated by situations in the IM Conferencing attribute group, events are sent by using the ITM_KQL_IM_CONFERENCING event class. This event class contains the following slots: v node: STRING v timestamp: STRING v active_conferences: REAL v active_conferences_enum: STRING v connected_users: REAL v connected_users_enum: STRING v incoming_messages_per_sec: REAL v incoming_messages_per_sec_enum: STRING v outgoing_messages_per_sec: REAL v outgoing_messages_per_sec_enum: STRING v incoming_messages: REAL v incoming_messages_enum: STRING v outgoing_messages: REAL v outgoing_messages_enum: STRING For events that are generated by situations in the IM MCU State and Performance attribute group, events are sent by using the ITM_KQL_IM_MCU_STATE_AND_PERFORMANCE event class. This event class contains the following slots: v node: STRING v timestamp: STRING v mcu_state: INTEGER v mcu_state_enum: STRING v mcu_draining_state: INTEGER v mcu_draining_state_enum: STRING Appendix A. Event mapping 405

416 For events that are generated by situations in the Instant Messaging attribute group, events are sent by using the ITM_KQL_INSTANT_MESSAGING event class. This event class contains the following slots: v node: STRING v timestamp: STRING v file_transfer_messages_rejected: REAL v file_transfer_messages_rejected_enum: STRING v clickable_url_messages_rejected: REAL v clickable_url_messages_rejected_enum: STRING v clickable_url_messages_modified: REAL v clickable_url_messages_modified_enum: STRING v active_messages: REAL v active_messages_enum: STRING v messages_processed: REAL v messages_processed_enum: STRING v service_unavailable_responses: REAL v service_unavailable_responses_enum: STRING For events that are generated by situations in the Lync Media Quality attribute group, events are sent by using the ITM_KQL_LYNC_MEDIA_QUALITY event class. This event class contains the following slots: v node: STRING v timestamp: STRING v name: STRING v conferences_processed_per_sec: REAL v conferences_processed_per_sec_enum: STRING v average_conference_processing_time: REAL v average_conference_processing_time_enum: STRING v packets_dropped_in_transport: REAL v packets_dropped_in_transport_enum: STRING For events that are generated by situations in the Lync Server Roles attribute group, events are sent by using the ITM_KQL_LYNC_SERVER_ROLES event class. This event class contains the following slots: v node: STRING v timestamp: STRING v fqdn: STRING v installed_role: STRING For events that are generated by situations in the Lync Web Relay attribute group, events are sent by using the ITM_KQL_LYNC_WEB_RELAY event class. This event class contains the following slots: v node: STRING v timestamp: STRING v active_sip_connections: REAL v active_sip_connections_enum: STRING v active_sip_connections_for_anonymous_users: REAL v active_sip_connections_for_anonymous_users_enum: STRING v active_sip_connections_for_authenticated_users: REAL v active_sip_connections_for_authenticated_users_enum: STRING v incoming_app_share_connection_requests: REAL 406 Microsoft Lync Server agent: User's Guide

417 v incoming_app_share_connection_requests_enum: STRING v incoming_anonymous_app_share_connection_requests: REAL v incoming_anonymous_app_share_connection_requests_enum: STRING v incoming_authenticated_app_share_connection_requests: REAL v incoming_authenticated_app_share_connection_requests_enum: STRING v sip_connection_failures: REAL v sip_connection_failures_enum: STRING v sip_connection_failures_per_sec: REAL v sip_connection_failures_per_sec_enum: STRING v sip_local_connection_failures: REAL v sip_local_connection_failures_enum: STRING v sip_external_connection_failures: REAL v sip_external_connection_failures_enum: STRING v sip_authentication_failures: REAL v sip_authentication_failures_enum: STRING v sip_authentication_failures_per_sec: REAL v sip_authentication_failures_per_sec_enum: STRING v sip_authenticated_user_authentication_failures: REAL v sip_authenticated_user_authentication_failures_enum: STRING v sip_anonymous_user_authentication_failures: REAL v sip_anonymous_user_authentication_failures_enum: STRING v average_sip_session_creation_time: REAL v average_sip_session_creation_time_enum: STRING v active_app_share_connections: REAL v active_app_share_connections_enum: STRING v active_app_share_connections_for_anonymous_users: REAL v active_app_share_connections_for_anonymous_users_enum: STRING v active_app_share_connections_for_authenticated_user: REAL v active_app_share_connections_for_authenticated_user_enum: STRING v active_data_collaboration_connections_from_mcus: REAL v active_data_collaboration_connections_from_mcus_enum: STRING v active_data_collaboration_connections_from_clients: REAL v active_data_collaboration_connections_from_clients_enum: STRING v incoming_data_collaboration_conn_req_from_clients: REAL v incoming_data_collaboration_conn_req_from_clients_enum: STRING v data_collaboration_client_conn_closed_due_to_throttling: REAL v data_collaboration_client_conn_closed_due_to_throttling_enum: STRING v closed_data_collaboration_client_conn_per_sec: REAL v closed_data_collaboration_client_conn_per_sec_enum: STRING v data_collaboration_server_conn_closed_due_to_throttling: REAL v data_collaboration_server_conn_closed_due_to_throttling_enum: STRING v failed_data_collaboration_auth_requests_per_sec: REAL v failed_data_collaboration_auth_requests_per_sec_enum: STRING v failed_data_collaboration_auth_requests: REAL v failed_data_collaboration_auth_requests_enum: STRING Appendix A. Event mapping 407

418 v failed_app_share_session_setups: REAL v failed_app_share_session_setups_enum: STRING v app_share_sessions_disconnected_abnormally: REAL v app_share_sessions_disconnected_abnormally_enum: STRING v failed_data_collaboration_auth_requests_invalid_auth_tokens: REAL v failed_data_collaboration_auth_requests_invalid_auth_tokens_enum: STRING v failed_data_collaboration_auth_requests_expired_auth_tokens: REAL v failed_data_collaboration_auth_requests_expired_auth_tokens_enum: STRING v data_collaboration_connection_failures_with_servers: REAL v data_collaboration_connection_failures_with_servers_enum: STRING v external_data_collaboration_conn_failures_with_servers: REAL v external_data_collaboration_conn_failures_with_servers_enum: STRING v local_data_collaboration_conn_failures_with_servers: REAL v local_data_collaboration_conn_failures_with_servers_enum: STRING v suspended_data_collaboration_client_connections: REAL v suspended_data_collaboration_client_connections_enum: STRING v queued_bytes_for_data_collaboration_server_connections: REAL v queued_bytes_for_data_collaboration_server_connections_enum: STRING v downloads_for_reach_client_page: REAL v downloads_for_reach_client_page_enum: STRING v queued_data_for_data_collaboration_server_connections: REAL v queued_data_for_data_collaboration_server_connections_enum: STRING For events that are generated by situations in the Media Planning attribute group, events are sent by using the ITM_KQL_MEDIA_PLANNING event class. This event class contains the following slots: v node: STRING v timestamp: STRING v name: STRING v name_enum: STRING v conferences_started: REAL v conferences_started_enum: STRING v audio_channels_started: REAL v audio_channels_started_enum: STRING v video_channels_started: REAL v video_channels_started_enum: STRING v conferences_with_overloaded_health: REAL v conferences_with_overloaded_health_enum: STRING v packets_dropped_in_flow_control: REAL v packets_dropped_in_flow_control_enum: STRING v failed_end_to_end_connectivity_checks: REAL v failed_end_to_end_connectivity_checks_enum: STRING For events that are generated by situations in the MSMQ Operations attribute group, events are sent by using the ITM_KQL_MSMQ_OPERATIONS event class. This event class contains the following slots: v node: STRING v timestamp: STRING 408 Microsoft Lync Server agent: User's Guide

419 v call_details_recording_messages: REAL v call_details_recording_messages_enum: STRING v call_details_recording_messages_per_sec: REAL v call_details_recording_messages_per_sec_enum: STRING v archiving_messages: REAL v archiving_messages_enum: STRING v archiving_messages_per_sec: REAL v archiving_messages_per_sec_enum: STRING For events that are generated by situations in the OCS2k7 Roles attribute group, events are sent by using the ITM_KQL_OCS2K7_ROLES event class. This event class contains the following slots: v node: STRING v timestamp: STRING v fqdn: STRING v installed_role: STRING For events that are generated by situations in the OCS2k7R2 Roles attribute group, events are sent by using the ITM_KQL_OCS2K7R2_ROLES event class. This event class contains the following slots: v node: STRING v timestamp: STRING v fqdn: STRING v installed_role: STRING For events that are generated by situations in the Performance Object Status attribute group, events are sent by using the ITM_KQL_PERFORMANCE_OBJECT_STATUS event class. This event class contains the following slots: v node: STRING v timestamp: STRING v query_name: STRING v object_name: STRING v object_type: INTEGER v object_type_enum: STRING v object_status: INTEGER v object_status_enum: STRING v error_code: INTEGER v error_code_enum: STRING v last_collection_start: STRING v last_collection_start_enum: STRING v last_collection_finished: STRING v last_collection_finished_enum: STRING v last_collection_duration: REAL v average_collection_duration: REAL v average_collection_duration_enum: STRING v refresh_interval: INTEGER v number_of_collections: INTEGER v cache_hits: INTEGER v cache_misses: INTEGER Appendix A. Event mapping 409

420 v cache_hit_percent: REAL v intervals_skipped: INTEGER For events that are generated by situations in the QMS Agent attribute group, events are sent by using the ITM_KQL_QMS_AGENT event class. This event class contains the following slots: v node: STRING v timestamp: STRING v validation_failed_reports: REAL v validation_failed_reports_enum: STRING v msmq_messages_sent_per_sec: REAL v msmq_messages_sent_per_sec_enum: STRING v dropped_msmq_messages: REAL v dropped_msmq_messages_enum: STRING v failed_tls_connection_attempts: REAL v failed_tls_connection_attempts_enum: STRING v accepted_reports_per_sec: REAL v accepted_reports_per_sec_enum: STRING v rejected_reports_per_sec: REAL v rejected_reports_per_sec_enum: STRING v server_errors: REAL v server_errors_enum: STRING v dropped_reports: REAL v dropped_reports_enum: STRING For events that are generated by situations in the QMS Media Quality Audio Video MCU attribute group, events are sent by using the ITM_KQL_QMS_MEDIA_QUALITY_AUDIO_VIDEO_MCU event class. This event class contains the following slots: v node: STRING v timestamp: STRING v name: STRING v percent_audio_calls_with_failed_media_connectivity: REAL v percent_audio_calls_with_failed_media_connectivity_enum: STRING v percent_audio_calls_experiencing_high_delay: REAL v percent_audio_calls_experiencing_high_delay_enum: STRING v percent_video_calls_with_high_packet_loss: REAL v percent_video_calls_with_high_packet_loss_enum: STRING For events that are generated by situations in the QMS Media Quality Locations attribute group, events are sent by using the ITM_KQL_QMS_MEDIA_QUALITY_LOCATIONS event class. This event class contains the following slots: v node: STRING v timestamp: STRING v name: STRING v percent_audio_calls_with_failed_media_connectivity: REAL v percent_audio_calls_with_failed_media_connectivity_enum: STRING v percent_audio_calls_experiencing_high_delay: REAL v percent_audio_calls_experiencing_high_delay_enum: STRING 410 Microsoft Lync Server agent: User's Guide

421 v percent_video_calls_with_high_packet_loss: REAL v percent_video_calls_with_high_packet_loss_enum: STRING For events that are generated by situations in the Server attribute group, events are sent by using the ITM_KQL_SERVER event class. This event class contains the following slots: v node: STRING v timestamp: STRING v base_product: STRING v edition: STRING v major_version: STRING v build_number: STRING For events that are generated by situations in the SIP Networking attribute group, events are sent by using the ITM_KQL_SIP_NETWORKING event class. This event class contains the following slots: v node: STRING v timestamp: STRING v connections_established: REAL v connections_established_enum: STRING v connections_established_per_sec: REAL v connections_established_per_sec_enum: STRING v connections_failed_to_establish: REAL v connections_failed_to_establish_enum: STRING v connections_failed_to_establish_per_sec: REAL v connections_failed_to_establish_per_sec_enum: STRING v connections_refused_server_overload: REAL v connections_refused_server_overload_enum: STRING v connections_refused_server_overload_per_sec: REAL v connections_refused_server_overload_per_sec_enum: STRING For events that are generated by situations in the SIP Peers attribute group, events are sent by using the ITM_KQL_SIP_PEERS event class. This event class contains the following slots: v node: STRING v timestamp: STRING v name: STRING v active_connections: REAL v active_connections_enum: STRING v active_tls_connections: REAL v active_tls_connections_enum: STRING v received_data_in_kb: REAL v received_data_in_kb_enum: STRING v received_data_in_kb_per_sec: REAL v received_data_in_kb_per_sec_enum: STRING v sent_data_in_kb: REAL v sent_data_in_kb_enum: STRING v sent_data_in_kb_per_sec: REAL v sent_data_in_kb_per_sec_enum: STRING v sends_outstanding: REAL Appendix A. Event mapping 411

422 v sends_outstanding_enum: STRING v sends_timed_out: REAL v sends_timed_out_enum: STRING v flow_controlled_connections: REAL v flow_controlled_connections_enum: STRING v flow_controlled_connections_dropped: REAL v flow_controlled_connections_dropped_enum: STRING v average_flow_control_delay: REAL v average_flow_control_delay_enum: STRING v average_outgoing_queue_delay: REAL v average_outgoing_queue_delay_enum: STRING For events that are generated by situations in the SIP Protocols attribute group, events are sent by using the ITM_KQL_SIP_PROTOCOLS event class. This event class contains the following slots: v node: STRING v timestamp: STRING v incoming_messages: REAL v incoming_messages_enum: STRING v incoming_messages_per_sec: REAL v incoming_messages_per_sec_enum: STRING v incoming_requests: REAL v incoming_requests_enum: STRING v incoming_requests_per_sec: REAL v incoming_requests_per_sec_enum: STRING v messages_dropped_per_sec: REAL v messages_dropped_per_sec_enum: STRING v messages_in_server: REAL v messages_in_server_enum: STRING v outgoing_messages: REAL v outgoing_messages_enum: STRING v outgoing_messages_per_sec: REAL v outgoing_messages_per_sec_enum: STRING v average_incoming_message_processing_time: REAL v average_incoming_message_processing_time_enum: STRING For events that are generated by situations in the SIPEPS Transactions attribute group, events are sent by using the ITM_KQL_SIPEPS_TRANSACTIONS event class. This event class contains the following slots: v node: STRING v timestamp: STRING v name: STRING v outgoing_transactions_processed: REAL v outgoing_transactions_processed_enum: STRING v outgoing_transactions_processed_per_sec: REAL v outgoing_transactions_processed_per_sec_enum: STRING v incoming_transactions_processed: REAL v incoming_transactions_processed_enum: STRING 412 Microsoft Lync Server agent: User's Guide

423 v incoming_transactions_processed_per_sec: REAL v incoming_transactions_processed_per_sec_enum: STRING v transactions_timed_out: REAL v transactions_timed_out_enum: STRING v transactions_timed_out_per_sec: REAL v transactions_timed_out_per_sec_enum: STRING For events that are generated by situations in the Throttling and Authentication attribute group, events are sent by using the ITM_KQL_THROTTLING_AND_AUTHENTICATION event class. This event class contains the following slots: v node: STRING v timestamp: STRING v name: STRING v unauthenticated_requests_in_processing: REAL v unauthenticated_requests_in_processing_enum: STRING v user_authenticated_requests_in_processing: REAL v user_authenticated_requests_in_processing_enum: STRING v conference_authenticated_requests_in_processing: REAL v conference_authenticated_requests_in_processing_enum: STRING v total_requests_in_processing: REAL v total_requests_in_processing_enum: STRING v requests_exceeded_per_app_limit: REAL v requests_exceeded_per_app_limit_enum: STRING v requests_exceeded_per_user_limit: REAL v requests_exceeded_per_user_limit_enum: STRING v requests_exceeded_per_conference_limit: REAL v requests_exceeded_per_conference_limit_enum: STRING v windows_authentication_requests: REAL v windows_authentication_requests_enum: STRING v windows_authentication_requests_per_sec: REAL v windows_authentication_requests_per_sec_enum: STRING v failed_windows_authentication_requests: REAL v failed_windows_authentication_requests_enum: STRING v failed_windows_authentication_requests_per_sec: REAL v failed_windows_authentication_requests_per_sec_enum: STRING v certificate_authentication_requests: REAL v certificate_authentication_requests_enum: STRING v certificate_authentication_requests_per_sec: REAL v certificate_authentication_requests_per_sec_enum: STRING v failed_certificate_authentication_requests: REAL v failed_certificate_authentication_requests_enum: STRING v failed_certificate_authentication_requests_per_sec: REAL v failed_certificate_authentication_requests_per_sec_enum: STRING v phone_and_pin_authentication_requests: REAL v phone_and_pin_authentication_requests_enum: STRING v phone_and_pin_authentication_requests_per_sec: REAL Appendix A. Event mapping 413

424 v phone_and_pin_authentication_requests_per_sec_enum: STRING v failed_phone_and_pin_authentication_requests: REAL v failed_phone_and_pin_authentication_requests_enum: STRING v failed_phone_and_pin_authentication_requests_per_sec: REAL v failed_phone_and_pin_authentication_requests_per_sec_enum: STRING v conference_idpin_authentication_requests: REAL v conference_idpin_authentication_requests_enum: STRING v conference_idpin_authentication_requests_per_sec: REAL v conference_idpin_authentication_requests_per_sec_enum: STRING v failed_conference_idpin_authentication_requests: REAL v failed_conference_idpin_authentication_requests_enum: STRING v failed_conference_idpin_authentication_requests_per_sec: REAL v failed_conference_idpin_authentication_requests_per_sec_enum: STRING v machine_certificate_authentication_requests: REAL v machine_certificate_authentication_requests_enum: STRING v machine_certificate_authentication_requests_per_sec: REAL v machine_certificate_authentication_requests_per_sec_enum: STRING v failed_machine_certificate_authentication_requests: REAL v failed_machine_certificate_authentication_requests_enum: STRING v failed_machine_certificate_authentication_requests_per_sec: REAL v failed_machine_certificate_authentication_requests_per_sec_enum: STRING v ws_federated_authentication_requests: REAL v ws_federated_authentication_requests_enum: STRING v ws_federated_authentication_requests_per_sec: REAL v ws_federated_authentication_requests_per_sec_enum: STRING v failed_ws_federated_authentication_requests: REAL v failed_ws_federated_authentication_requests_enum: STRING v failed_ws_federated_authentication_requests_per_sec: REAL v failed_ws_federated_authentication_requests_per_sec_enum: STRING v web_ticket_authentication_requests: REAL v web_ticket_authentication_requests_enum: STRING v web_ticket_authentication_requests_per_sec: REAL v web_ticket_authentication_requests_per_sec_enum: STRING v failed_web_ticket_authentication_requests: REAL v failed_web_ticket_authentication_requests_enum: STRING v failed_web_ticket_authentication_requests_per_sec: REAL v failed_web_ticket_authentication_requests_per_sec_enum: STRING v conference_ticket_authentication_requests: REAL v conference_ticket_authentication_requests_enum: STRING v conference_ticket_authentication_requests_per_sec: REAL v conference_ticket_authentication_requests_per_sec_enum: STRING v failed_conference_ticket_authentication_requests: REAL v failed_conference_ticket_authentication_requests_enum: STRING v failed_conference_ticket_authentication_requests_per_sec: REAL v failed_conference_ticket_authentication_requests_per_sec_enum: STRING 414 Microsoft Lync Server agent: User's Guide

425 v expired_web_tickets_rejected: REAL v expired_web_tickets_rejected_enum: STRING v expired_web_tickets_rejected_per_sec: REAL v expired_web_tickets_rejected_per_sec_enum: STRING v other_server_proof_tickets_rejected: REAL v other_server_proof_tickets_rejected_enum: STRING v other_server_proof_tickets_rejected_per_sec: REAL v other_server_proof_tickets_rejected_per_sec_enum: STRING v time_skewed_proof_tickets_rejected: REAL v time_skewed_proof_tickets_rejected_enum: STRING v time_skewed_proof_tickets_rejected_per_sec: REAL v time_skewed_proof_tickets_rejected_per_sec_enum: STRING v missing_credential_requests_challenged: REAL v missing_credential_requests_challenged_enum: STRING v missing_credential_requests_challenged_per_sec: REAL v missing_credential_requests_challenged_per_sec_enum: STRING v total_requests: REAL v total_requests_enum: STRING v total_requests_per_sec: REAL v total_requests_per_sec_enum: STRING For events that are generated by situations in the User Services Conference Control attribute group, events are sent by using the ITM_KQL_USER_SERVICES_CONFERENCE_CONTROL event class. This event class contains the following slots: v node: STRING v timestamp: STRING v incoming_requests: REAL v incoming_requests_enum: STRING v incoming_requests_per_sec: REAL v incoming_requests_per_sec_enum: STRING v local_c3p_success_responses: REAL v local_c3p_success_responses_enum: STRING v local_c3p_failures_responses: REAL v local_c3p_failures_responses_enum: STRING For events that are generated by situations in the User Services Conference Control Notification attribute group, events are sent by using the ITM_KQL_USER_SERVICES_CONFERENCE_CONTROL_NOTIFICATION event class. This event class contains the following slots: v node: STRING v timestamp: STRING v incoming_notifications: REAL v incoming_notifications_enum: STRING v incoming_notifications_per_sec: REAL v incoming_notifications_per_sec_enum: STRING v outgoing_notifications: REAL v outgoing_notifications_enum: STRING Appendix A. Event mapping 415

426 v outgoing_notifications_per_sec: REAL v outgoing_notifications_per_sec_enum: STRING v notifications_in_processing: REAL v notifications_in_processing_enum: STRING For events that are generated by situations in the User Services DBStore attribute group, events are sent by using the ITM_KQL_USER_SERVICES_DBSTORE event class. This event class contains the following slots: v node: STRING v timestamp: STRING v queue_latency: REAL v queue_latency_enum: STRING v sproc_latency: REAL v sproc_latency_enum: STRING For events that are generated by situations in the User Services Endpoint Cache attribute group, events are sent by using the ITM_KQL_USER_SERVICES_ENDPOINT_CACHE event class. This event class contains the following slots: v node: STRING v timestamp: STRING v active_registered_endpoints: REAL v active_registered_endpoints_enum: STRING v route_cache_hits: REAL v route_cache_hits_enum: STRING v route_cache_hits_per_sec: REAL v route_cache_hits_per_sec_enum: STRING v user_cache_hits: REAL v user_cache_hits_enum: STRING v user_cache_hits_per_sec: REAL v user_cache_hits_per_sec_enum: STRING For events that are generated by situations in the User Services HTTPS Transport attribute group, events are sent by using the ITM_KQL_USER_SERVICES_HTTPS_TRANSPORT event class. This event class contains the following slots: v node: STRING v timestamp: STRING v active_https_connections: REAL v active_https_connections_enum: STRING v failed_connection_attempts: REAL v failed_connection_attempts_enum: STRING v failed_connection_attempts_per_sec: REAL v failed_connection_attempts_per_sec_enum: STRING v average_outgoing_queue_delay: REAL v average_outgoing_queue_delay_enum: STRING v outgoing_requests_timed_out: REAL v outgoing_requests_timed_out_enum: STRING v outgoing_requests_timed_out_per_sec: REAL 416 Microsoft Lync Server agent: User's Guide

427 v outgoing_requests_timed_out_per_sec_enum: STRING For events that are generated by situations in the User Services MCU Allocation Latency attribute group, events are sent by using the ITM_KQL_USER_SERVICES_MCU_ALLOCATION_LATENCY event class. This event class contains the following slots: v node: STRING v timestamp: STRING v factory_call_latency: REAL v factory_call_latency_enum: STRING v create_conference_latency: REAL v create_conference_latency_enum: STRING v allocation_latency: REAL v allocation_latency_enum: STRING v factory_calls: REAL v factory_calls_enum: STRING v factory_calls_per_sec: REAL v factory_calls_per_sec_enum: STRING v create_conference_requests: REAL v create_conference_requests_enum: STRING v create_conference_requests_per_sec: REAL v create_conference_requests_per_sec_enum: STRING For events that are generated by situations in the User Services Pool Conference Statistics attribute group, events are sent by using the ITM_KQL_USER_SERVICES_POOL_CONFERENCE_STATISTICS event class. This event class contains the following slots: v node: STRING v timestamp: STRING v scheduled_conferences: REAL v scheduled_conferences_enum: STRING v active_conferences: REAL v active_conferences_enum: STRING v active_participants: REAL v active_participants_enum: STRING v active_focus_endpoints: REAL v active_focus_endpoints_enum: STRING v active_mcu_sessions: REAL v active_mcu_sessions_enum: STRING For events that are generated by situations in the Web CCCP Processing attribute group, events are sent by using the ITM_KQL_WEB_CCCP_PROCESSING event class. This event class contains the following slots: v node: STRING v timestamp: STRING v cccp_messages_sent: REAL v cccp_messages_sent_enum: STRING v cccp_messages_received: REAL v cccp_messages_received_enum: STRING Appendix A. Event mapping 417

428 v cccp_messages_failed: REAL v cccp_messages_failed_enum: STRING v cccp_notifications_sent: REAL v cccp_notifications_sent_enum: STRING v cccp_notifications_received: REAL v cccp_notifications_received_enum: STRING v cccp_messages_sent_per_sec: REAL v cccp_messages_sent_per_sec_enum: STRING v cccp_messages_received_per_sec: REAL v cccp_messages_received_per_sec_enum: STRING v cccp_notifications_sent_per_sec: REAL v cccp_notifications_sent_per_sec_enum: STRING v cccp_notifications_received_per_sec: REAL v cccp_notifications_received_per_sec_enum: STRING v cccp_requests_sent: REAL v cccp_requests_sent_enum: STRING v cccp_requests_received: REAL v cccp_requests_received_enum: STRING v cccp_responses_sent: REAL v cccp_responses_sent_enum: STRING v cccp_responses_received: REAL v cccp_responses_received_enum: STRING v cccp_requests_sent_per_sec: REAL v cccp_requests_sent_per_sec_enum: STRING v cccp_requests_received_per_sec: REAL v cccp_requests_received_per_sec_enum: STRING v cccp_responses_sent_per_sec: REAL v cccp_responses_sent_per_sec_enum: STRING v cccp_responses_received_per_sec: REAL v cccp_responses_received_per_sec_enum: STRING v average_processing_time_of_incoming_cccp_messages: REAL v average_processing_time_of_incoming_cccp_messages_enum: STRING For events that are generated by situations in the Web Conferencing attribute group, events are sent by using the ITM_KQL_WEB_CONFERENCING event class. This event class contains the following slots: v node: STRING v timestamp: STRING v active_conferences: REAL v active_conferences_enum: STRING v unhandled_application_exceptions: REAL v unhandled_application_exceptions_enum: STRING v content_expiration_exceptions: REAL v content_expiration_exceptions_enum: STRING v failures_invalid_internal_download_url: REAL v failures_invalid_internal_download_url_enum: STRING 418 Microsoft Lync Server agent: User's Guide

429 v failures_invalid_external_download_url: REAL v failures_invalid_external_download_url_enum: STRING v failures_empty_list_of_proxies: REAL v failures_empty_list_of_proxies_enum: STRING v blocked_files: REAL v blocked_files_enum: STRING v blocked_files_per_sec: REAL v blocked_files_per_sec_enum: STRING For events that are generated by situations in the Web MCU State and Performance attribute group, events are sent by using the ITM_KQL_WEB_MCU_STATE_AND_PERFORMANCE event class. This event class contains the following slots: v node: STRING v timestamp: STRING v mcu_state: INTEGER v mcu_state_enum: STRING v mcu_draining_state: INTEGER v mcu_draining_state_enum: STRING For events that are generated by situations in the X INTERNAL Address Book File Download Lync attribute group, events are sent by using the ITM_KQL_X_INTERNAL_ADDRESS_BOOK_FILE_DOWNLOAD_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Address Book File Download Lync13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_ADDRESS_BOOK_FILE_DOWNLOAD_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Address Book Web Query lync attribute group, events are sent by using the ITM_KQL_X_INTERNAL_ADDRESS_BOOK_WEB_QUERY_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Address Book Web Query lync13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_ADDRESS_BOOK_WEB_QUERY_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Archiving Service DB Operations LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_ARCHIVING_SERVICE_DB_OPERATIONS_LYNC event class. This event class contains the following slots: Appendix A. Event mapping 419

430 v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Archiving Service DB Operations OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_ARCHIVING_SERVICE_DB_OPERATIONS_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Archiving Service Read LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_ARCHIVING_SERVICE_READ_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Archiving Service Read OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_ARCHIVING_SERVICE_READ_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Archiving Service Write LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_ARCHIVING_SERVICE_WRITE_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Archiving Service Write OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_ARCHIVING_SERVICE_WRITE_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Audio Video CCCP Processing Lync attribute group, events are sent by using the ITM_KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_PROCESSING_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Audio Video CCCP Processing Lync13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_PROCESSING_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Audio Video CCCP Processing OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_PROCESSING_OCS event class. This event class contains the following slots: 420 Microsoft Lync Server agent: User's Guide

431 v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Audio Video MCU State and Performance LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Audio Video MCU State and Performance LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Audio Video MCU State and Performance OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Audio Video Operations LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_AUDIO_VIDEO_OPERATIONS_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Audio Video Operations LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_AUDIO_VIDEO_OPERATIONS_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Audio Video Operations OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_AUDIO_VIDEO_OPERATIONS_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL CDR Service DB Operations LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_CDR_SERVICE_DB_OPERATIONS_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING Appendix A. Event mapping 421

432 For events that are generated by situations in the X INTERNAL CDR Service DB Operations OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_CDR_SERVICE_DB_OPERATIONS_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL CDR Service Read LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_CDR_SERVICE_READ_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL CDR Service Read OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_CDR_SERVICE_READ_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL CDR Service Write LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_CDR_SERVICE_WRITE_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL CDR Service Write OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_CDR_SERVICE_WRITE_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL IM CCCP Processing LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_IM_CCCP_PROCESSING_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL IM CCCP Processing LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_IM_CCCP_PROCESSING_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL IM CCCP Processing OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_IM_CCCP_PROCESSING_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL IM Conferencing LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_IM_CONFERENCING_LYNC event class. This event class contains the following slots: 422 Microsoft Lync Server agent: User's Guide

433 v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL IM Conferencing LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_IM_CONFERENCING_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL IM Conferencing OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_IM_CONFERENCING_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL IM MCU State and Performance LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_IM_MCU_STATE_AND_PERFORMANCE_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL IM MCU State and Performance LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_IM_MCU_STATE_AND_PERFORMANCE_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL IM MCU State and Performance OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_IM_MCU_STATE_AND_PERFORMANCE_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Instant Messaging LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_INSTANT_MESSAGING_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Instant Messaging LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_INSTANT_MESSAGING_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Instant Messaging OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_INSTANT_MESSAGING_OCS event class. This event class contains the following slots: v node: STRING Appendix A. Event mapping 423

434 v timestamp: STRING For events that are generated by situations in the X INTERNAL Lync Media Quality attribute group, events are sent by using the ITM_KQL_X_INTERNAL_LYNC_MEDIA_QUALITY event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Lync Media Quality13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_LYNC_MEDIA_QUALITY13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Lync Web Relay attribute group, events are sent by using the ITM_KQL_X_INTERNAL_LYNC_WEB_RELAY event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Lync Web Relay13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_LYNC_WEB_RELAY13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Media Planning Lync attribute group, events are sent by using the ITM_KQL_X_INTERNAL_MEDIA_PLANNING_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Media Planning Lync13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_MEDIA_PLANNING_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Media Planning OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_MEDIA_PLANNING_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL MSMQ Operations Lync attribute group, events are sent by using the ITM_KQL_X_INTERNAL_MSMQ_OPERATIONS_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING 424 Microsoft Lync Server agent: User's Guide

435 For events that are generated by situations in the X INTERNAL MSMQ Operations Lync13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_MSMQ_OPERATIONS_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL MSMQ Operations OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_MSMQ_OPERATIONS_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL QMS Agent Lync attribute group, events are sent by using the ITM_KQL_X_INTERNAL_QMS_AGENT_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL QMS Agent OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_QMS_AGENT_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL SIP Networking LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_SIP_NETWORKING_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL SIP Networking LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_SIP_NETWORKING_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL SIP Networking OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_SIP_NETWORKING_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL SIP Peers LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_SIP_PEERS_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL SIP Peers LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_SIP_PEERS_LYNC13 event class. This event class contains the following slots: v node: STRING Appendix A. Event mapping 425

436 v timestamp: STRING For events that are generated by situations in the X INTERNAL SIP Peers OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_SIP_PEERS_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL SIP Protocols LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_SIP_PROTOCOLS_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL SIP Protocols LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_SIP_PROTOCOLS_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL SIP Protocols OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_SIP_PROTOCOLS_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL SIPEPS Transactions LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_SIPEPS_TRANSACTIONS_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL SIPEPS Transactions LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_SIPEPS_TRANSACTIONS_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL SIPEPS Transactions OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_SIPEPS_TRANSACTIONS_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL Throttling and Authentication Lync attribute group, events are sent by using the ITM_KQL_X_INTERNAL_THROTTLING_AND_AUTHENTICATION_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING 426 Microsoft Lync Server agent: User's Guide

437 For events that are generated by situations in the X INTERNAL Throttling and Authentication Lync13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_THROTTLING_AND_AUTHENTICATION_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV Conference Control LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV Conference Control LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV Conference Control Notification LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_NOTIFICATION_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV Conference Control Notification LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_NOTIFICATION_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV Conference Control Notification OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_NOTIFICATION_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV Conference Control OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV DBStore LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_DBSTORE_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING Appendix A. Event mapping 427

438 For events that are generated by situations in the X INTERNAL USRV DBStore LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_DBSTORE_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV DBStore OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_DBSTORE_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV EndpointCache LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_ENDPOINTCACHE_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV EndpointCache LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_ENDPOINTCACHE_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV EndpointCache OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_ENDPOINTCACHE_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV HTTPS Transport LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_HTTPS_TRANSPORT_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV HTTPS Transport LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_HTTPS_TRANSPORT_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV HTTPS Transport OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_HTTPS_TRANSPORT_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING 428 Microsoft Lync Server agent: User's Guide

439 For events that are generated by situations in the X INTERNAL USRV MCU Allocation Latency LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_MCU_ALLOCATION_LATENCY_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV MCU Allocation Latency LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_MCU_ALLOCATION_LATENCY_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV MCU Allocation Latency OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_MCU_ALLOCATION_LATENCY_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV Pool Conference Statistics LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_POOL_CONFERENCE_STATISTICS_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV Pool Conference Statistics LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_POOL_CONFERENCE_STATISTICS_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL USRV Pool Conference Statistics OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_USRV_POOL_CONFERENCE_STATISTICS_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL WEB CCCP Processing LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_WEB_CCCP_PROCESSING_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL WEB CCCP Processing LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_WEB_CCCP_PROCESSING_LYNC13 event class. This event class contains the following slots: v node: STRING Appendix A. Event mapping 429

440 v timestamp: STRING For events that are generated by situations in the X INTERNAL WEB CCCP Processing OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_WEB_CCCP_PROCESSING_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL WEB Conferencing LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_WEB_CONFERENCING_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL WEB Conferencing LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_WEB_CONFERENCING_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL WEB Conferencing OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_WEB_CONFERENCING_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL WEB MCU State and Performance LYNC attribute group, events are sent by using the ITM_KQL_X_INTERNAL_WEB_MCU_STATE_AND_PERFORMANCE_LYNC event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL WEB MCU State and Performance LYNC13 attribute group, events are sent by using the ITM_KQL_X_INTERNAL_WEB_MCU_STATE_AND_PERFORMANCE_LYNC13 event class. This event class contains the following slots: v node: STRING v timestamp: STRING For events that are generated by situations in the X INTERNAL WEB MCU State and Performance OCS attribute group, events are sent by using the ITM_KQL_X_INTERNAL_WEB_MCU_STATE_AND_PERFORMANCE_OCS event class. This event class contains the following slots: v node: STRING v timestamp: STRING 430 Microsoft Lync Server agent: User's Guide

441 Appendix B. Documentation library A variety of publications are relevant to the use of the IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent. The IBM Tivoli Monitoring, OMEGAMON XE, and Composite Application Manager products: Documentation Guide, SC , contains information about accessing and using publications. You can find the Documentation Guide in the following information centers: v IBM Tivoli Monitoring and OMEGAMON XE ( v15r1/index.jsp) v IBM Tivoli Composite Application Manager ( v24r1/index.jsp) To open the Documentation Guide in the information center, select Using the publications in the Contents pane. To find a list of new and changed publications, click What's new in the information center on the Welcome page of the IBM Tivoli Monitoring and OMEGAMON XE Information Center. To find publications from the previous version of a product, click Previous versions under the name of the product in the Contents pane. IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent library The documentation for this agent and other product components is located in the IBM Tivoli Composite Application Manager for Microsoft Applications Information Center ( infocenter/tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3/ welcome_msapps63.html). One document is specific to the IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent: IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent User s Guide. This publication provides agent-specific information for configuring, using, and troubleshooting the Microsoft Lync Server agent. The IBM Tivoli Composite Application Manager for Microsoft Applications Offering Guide also provides information about installing and configuring the component products in the offering. cruitment The Prerequisites topic in the information center contains information about the prerequisites for each component. Use the information in the user's guide for the agent with the Tivoli Enterprise Portal User's Guide to monitor Microsoft Lync Server resources. Prerequisite publications To use the information in this publication effectively, you must have some prerequisite knowledge. See the following publications to gain the required prerequisite knowledge: v IBM Tivoli Monitoring Readme First v Exploring IBM Tivoli Monitoring v IBM Tivoli Monitoring Administrator's Guide v IBM Tivoli Monitoring Agent Builder User's Guide Copyright IBM Corp. 2011,

442 v IBM Tivoli Monitoring Command Reference v IBM Tivoli Management Services on z/os: Configuring the Tivoli Enterprise Monitoring Server on z/os v IBM Tivoli Monitoring Installation and Setup Guide v IBM Tivoli Monitoring: Messages v IBM Tivoli Monitoring, OMEGAMON XE, and Composite Application Manager products: Documentation Guide v IBM Tivoli Monitoring Troubleshooting Guide v IBM Tivoli Monitoring Universal Agent User's Guide v IBM Tivoli Universal Agent API and Command Programming Reference Guide v IBM Tivoli Monitoring: Upgrading from Tivoli Distributed Monitoring v IBM Tivoli Monitoring: Upgrading from V5.1.2 v IBM Tivoli Monitoring: i5/os Agent User's Guide v IBM Tivoli Monitoring: Linux OS Agent User's Guide v IBM Tivoli Monitoring: UNIX OS Agent User's Guide v IBM Tivoli Monitoring: UNIX Logs OS Agent User's v IBM Tivoli Monitoring: Windows OS Agent User's Guide v Tivoli Enterprise Portal User's Guide Related publications The publications in related information centers provide useful information. See the following information centers, which you can find by accessing Tivoli Documentation Central ( v IBM Tivoli Monitoring v IBM Tivoli Netcool/OMNIbus v IBM Tivoli Application Dependency Discovery Manager v IBM Tivoli Enterprise Console Other sources of documentation You can obtain additional technical documentation about monitoring products from other sources. See the following sources of technical documentation about monitoring products: v IBM Integrated Service Management Library ( ismlibrary/) is an online catalog that contains integration documentation as well as other downloadable product extensions. v IBM Redbook publications ( include Redbooks publications, Redpapers, and Redbooks technotes that provide information about products from platform and solution perspectives. v Technotes ( which are found through the IBM Software Support website, provide the latest information about known product limitations and workarounds. v Tivoli wikis Tivoli Wiki Central ( is the home for interactive wikis that offer best practices and scenarios for using Tivoli products. The wikis contain white papers contributed by IBM employees, and content created by customers and business partners. Two of these wikis are of particular relevance to IBM Tivoli Monitoring: 432 Microsoft Lync Server agent: User's Guide

443 Tivoli Distributed Monitoring and Application Management Wiki ( tivmonitorwiki.nsf) provides information about IBM Tivoli Monitoring and related distributed products, including IBM Tivoli Composite Application Manager products. Tivoli System z Monitoring and Application Management Wiki ( developerworks/wikis/display/tivoliomegamon/home) provides information about the OMEGAMON XE products, Tivoli NetView for z/os, Tivoli Monitoring Agent for z/tpf, and other System z monitoring and application management products. Appendix B. Documentation library 433

444 434 Microsoft Lync Server agent: User's Guide

445 Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-ibm product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY U.S.A. For license inquiries regarding double-byte (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to: Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan, Ltd , Nihonbashi-Hakozakicho, Chuo-ku Tokyo , Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement might not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Any references in this information to non-ibm Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Copyright IBM Corp. 2011,

446 Licensees of this program who wish to have information about it for the purpose of enabling: (i) the exchange of information between independently created programs and other programs (including this one) and (ii) the mutual use of the information which has been exchanged, should contact: IBM Corporation 2Z4A/ Burnet Road Austin, TX U.S.A. Such information may be available, subject to appropriate terms and conditions, including in some cases payment of a fee. The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement, IBM International Program License Agreement or any equivalent agreement between us. Any performance data contained herein was determined in a controlled environment. Therefore, the results obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurement may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. Information concerning non-ibm products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-ibm products. Questions on the capabilities of non-ibm products should be addressed to the suppliers of those products. All statements regarding IBM's future direction or intent are subject to change or withdrawal without notice, and represent goals and objectives only. All IBM prices shown are IBM's suggested retail prices, are current and are subject to change without notice. Dealer prices may vary. This information is for planning purposes only. The information herein is subject to change before the products described become available. This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental. COPYRIGHT LICENSE: This information contains sample application programs in source language, which illustrate programming techniques on various operating platforms. You may copy, modify, and distribute these sample programs in any form without payment to IBM, for the purposes of developing, using, marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written. These examples have not been thoroughly tested under all conditions. IBM, therefore, cannot guarantee or imply reliability, serviceability, or function of these programs. You may copy, modify, and distribute these sample programs in any form without payment to IBM for the purposes of developing, using, marketing, or distributing application programs conforming to IBM s application programming interfaces. 436 Microsoft Lync Server agent: User's Guide

447 Each copy or any portion of these sample programs or any derivative work, must include a copyright notice as follows: IBM Portions of this code are derived from IBM Corp. Sample Programs. Copyright IBM Corp All rights reserved. If you are viewing this information in softcopy form, the photographs and color illustrations might not be displayed. Trademarks IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Other company, product, or service names may be trademarks or service marks of others. Notices 437

448 438 Microsoft Lync Server agent: User's Guide

449 Index A Aborted Transactions (Per Sec) attribute 62, 84 Aborted Transactions attribute 62, 84 Accepted Reports (Per Sec) attribute 146 Active App Share Connections attribute 126 Active App Share Connections for Anonymous Users attribute 126 Active App Share Connections for Authenticated User attribute 127 Active Conferences attribute 71, 113, 192, 200 Active Connections attribute 154 Active Data Collaboration Connections from Clients attribute 127 Active Data Collaboration Connections from Data Collaboration MCUs attribute 127 Active Directory Search Statistics workspace 26 Active Focus Endpoints attribute 193 Active HTTPS Connections attribute 187 Active MCU Sessions attribute 193 Active Messages attribute 118 Active Participants attribute 192 Active Registered Endpoints attribute 185 Active Sessions attribute 98 Active SIP Connections attribute 121 Active SIP Connections for Anonymous Users attribute 122 Active SIP Connections for Authenticated Users attribute 122 Active TLS Connections attribute 154 Active Users attribute 72 activities 329 additional information attributes 37 situations 255 Take Action commands 277 Workspaces 21 Address Book File Download attribute group 48 Address Book Statistics workspace 29 Address Book Web Query attribute group 50 agent functions 1 problems and workarounds 357 Agent Management Services 8 Allocation Latency attribute 190 App Share Sessions Disconnected Abnormally attribute 130 Application Component attribute 76 Archiving situations 258 workspaces descriptions 23 Archiving DB Operations Statistics workspace 24 Archiving Messages (Per Sec) attribute 137 Archiving Messages attribute 137 Archiving Service DB Operations attribute group 58 Archiving Service Read attribute group 61 Archiving Service Write attribute group 63 Archiving workspace 23 attribute group 48 attribute groups Address Book File Download 48 Address Book Web Query 50 Archiving Service DB Operations 58 Archiving Service Read 61 attribute groups (continued) Archiving Service Write 63 Audio Video CCCP Processing 64 Audio Video MCU State and Performance 70 Audio Video Operations 71 Autodiscover 72 Availability 75 CDR Service DB Operations 80 CDR Service Read 83 CDR Service Write 85 CWA Authentication 86 CWA Directory Search 93 CWA Security 95 CWA User Sessions 97 Event Log 105 IM CCCP Processing 107 IM Conferencing 113 IM MCU State and Performance 115 Instant Messaging 116 list of all 37 Lync Media Quality 119 Lync Server Roles 120 Lync Web Relay 121 Media Planning 133 MSMQ Operations 136 OCS2k7 Roles 138 OCS2k7R2 Roles 138 overview 37 Performance Object Status 139 QMS Agent 144 QMS Media Quality Audio Video MCU 147 QMS Media Quality Locations 148 Server 150 SIP Networking 151 SIP Peers 153 SIP Protocols 157 SIPEPS Transactions 161 Throttling and Authentication 163 User Services Conference Control 180 User Services Conference Control Notification 181 User Services DBStore 183 User Services Endpoint Cache 184 User Services HTTPS Transport 186 User Services MCU Allocation Latency 189 User Services Pool Conference Statistics 191 Web CCCP Processing 193 Web Conferencing 199 Web MCU State and Performance 202 X INTERNAL Address Book File Download Lync 203 X INTERNAL Address Book File Download Lync X INTERNAL Address Book Web Query lync 204 X INTERNAL Address Book Web Query lync X INTERNAL Archiving Service DB Operations LYNC 205 X INTERNAL Archiving Service DB Operations OCS 206 X INTERNAL Archiving Service Read LYNC 206 X INTERNAL Archiving Service Read OCS 207 X INTERNAL Archiving Service Write LYNC 207 X INTERNAL Archiving Service Write OCS 208 X INTERNAL Audio Video CCCP Processing Lync 208 X INTERNAL Audio Video CCCP Processing Lync Copyright IBM Corp. 2011,

450 attribute groups (continued) X INTERNAL Audio Video CCCP Processing OCS 209 X INTERNAL Audio Video MCU State and Performance LYNC 210 X INTERNAL Audio Video MCU State and Performance LYNC X INTERNAL Audio Video MCU State and Performance OCS 211 X INTERNAL Audio Video Operations LYNC 211 X INTERNAL Audio Video Operations LYNC X INTERNAL Audio Video Operations OCS 212 X INTERNAL CDR Service DB Operations LYNC 213 X INTERNAL CDR Service DB Operations OCS 213 X INTERNAL CDR Service Read LYNC 214 X INTERNAL CDR Service Read OCS 214 X INTERNAL CDR Service Write LYNC 215 X INTERNAL CDR Service Write OCS 215 X INTERNAL IM CCCP Processing LYNC 216 X INTERNAL IM CCCP Processing LYNC X INTERNAL IM CCCP Processing OCS 217 X INTERNAL IM Conferencing LYNC 217 X INTERNAL IM Conferencing LYNC X INTERNAL IM Conferencing OCS 218 X INTERNAL IM MCU State and Performance LYNC 219 X INTERNAL IM MCU State and Performance LYNC X INTERNAL IM MCU State and Performance OCS 220 X INTERNAL Instant Messaging LYNC 220 X INTERNAL Instant Messaging LYNC X INTERNAL Instant Messaging OCS 221 X INTERNAL Lync Media Quality 222 X INTERNAL Lync Media Quality X INTERNAL Lync Web Relay 223 X INTERNAL Lync Web Relay X INTERNAL Media Planning Lync 224 X INTERNAL Media Planning Lync X INTERNAL Media Planning OCS 225 X INTERNAL MSMQ Operations Lync 225 X INTERNAL MSMQ Operations Lync X INTERNAL MSMQ Operations OCS 226 X INTERNAL QMS Agent Lync 227 X INTERNAL QMS Agent OCS 227 X INTERNAL SIP Networking LYNC 228 X INTERNAL SIP Networking LYNC X INTERNAL SIP Networking OCS 229 X INTERNAL SIP Peers LYNC 229 X INTERNAL SIP Peers LYNC X INTERNAL SIP Peers OCS 230 X INTERNAL SIP Protocols LYNC 231 X INTERNAL SIP Protocols LYNC X INTERNAL SIP Protocols OCS 232 X INTERNAL SIPEPS Transactions LYNC 232 X INTERNAL SIPEPS Transactions LYNC X INTERNAL SIPEPS Transactions OCS 233 X INTERNAL Throttling and Authentication Lync 234 X INTERNAL Throttling and Authentication Lync X INTERNAL USRV Conference Control LYNC 235 X INTERNAL USRV Conference Control LYNC X INTERNAL USRV Conference Control Notification LYNC 236 X INTERNAL USRV Conference Control Notification LYNC X INTERNAL USRV Conference Control Notification OCS 237 X INTERNAL USRV Conference Control OCS 237 X INTERNAL USRV DBStore LYNC 238 X INTERNAL USRV DBStore LYNC attribute groups (continued) X INTERNAL USRV DBStore OCS 239 X INTERNAL USRV EndpointCache LYNC 239 X INTERNAL USRV EndpointCache LYNC X INTERNAL USRV EndpointCache OCS 240 X INTERNAL USRV HTTPS Transport LYNC 241 X INTERNAL USRV HTTPS Transport LYNC X INTERNAL USRV HTTPS Transport OCS 242 X INTERNAL USRV MCU Allocation Latency LYNC 242 X INTERNAL USRV MCU Allocation Latency LYNC X INTERNAL USRV MCU Allocation Latency OCS 243 X INTERNAL USRV Pool Conference Statistics LYNC 244 X INTERNAL USRV Pool Conference Statistics LYNC X INTERNAL USRV Pool Conference Statistics OCS 245 X INTERNAL WEB CCCP Processing LYNC 245 X INTERNAL WEB CCCP Processing LYNC X INTERNAL WEB CCCP Processing OCS 246 X INTERNAL WEB Conferencing LYNC 247 X INTERNAL WEB Conferencing LYNC X INTERNAL WEB Conferencing OCS 248 X INTERNAL WEB MCU State and Performance LYNC 248 X INTERNAL WEB MCU State and Performance LYNC X INTERNAL WEB MCU State and Performance OCS 249 attributes 48 Aborted Transactions 62, 84 Aborted Transactions (Per Sec) 62, 84 Accepted Reports (Per Sec) 146 Active App Share Connections 126 Active App Share Connections for Anonymous Users 126 Active App Share Connections for Authenticated User 127 Active Conferences 71, 113, 192, 200 Active Connections 154 Active Data Collaboration Connections from Clients 127 Active Data Collaboration Connections from Data Collaboration MCUs 127 Active Focus Endpoints 193 Active HTTPS Connections 187 Active MCU Sessions 193 Active Messages 118 Active Participants 192 Active Registered Endpoints 185 Active Sessions 98 Active SIP Connections 121 Active SIP Connections for Anonymous Users 122 Active SIP Connections for Authenticated Users 122 Active TLS Connections 154 Active Users 72 additional information 37 Address Book File Download 48 Address Book Web Query 50 Allocation Latency 190 App Share Sessions Disconnected Abnormally 130 Application Component 76 Archiving Messages 137 Archiving Messages (Per Sec) 137 Archiving Service DB Operations 58 Archiving Service Read 61 Archiving Service Write 63 Audio Channels Started 134 Audio Video CCCP Processing 64 Audio Video MCU State and Performance 70 Audio Video Operations 71 Autodiscover Microsoft Lync Server agent: User's Guide

451 attributes (continued) Availability 75 Average Collection Duration 143 Average Conference Processing Time (microseconds) 119 Average Flow Control Delay 157 Average Incoming Message Processing Time 160 Average Latency For Successful Authorization 92 Average Outgoing Queue Delay 157, 188 Average Processing Time For a Search Request 53 Average Processing Time For a Succeeded File Request 49 Average Processing Time For Address Book Database Query 54 Average Processing Time For One Character Search Requests 56 Average Processing Time For Three or More Character Search Requests 57 Average Processing Time For Two Character Search Requests 57 Average Processing Time of Incoming CCCP Messages 69, 113, 199 Average Session Lifetime (Sec) 100 Average Session Logon Latency 100 Average SIP Session Creation Time 126 Blocked Files 202 Blocked Files (Per Sec) 202 Build Number 151 Cache Hit Percent 144 Cache Hits 143 Cache Misses 143 Call Details Recording Messages 136 Call Details Recording Messages (Per Sec) 137 CCCP Messages Failed 65, 108, 194 CCCP Messages Received 64, 108, 194 CCCP Messages Received (Per Sec) 66, 109, 195 CCCP Messages Sent 64, 107, 194 CCCP Messages Sent (Per Sec) 66, 109, 195 CCCP Notifications Received 65, 108, 195 CCCP Notifications Received (Per Sec) 67, 110, 196 CCCP Notifications Sent 65, 108, 195 CCCP Notifications Sent (Per Sec) 66, 109, 196 CCCP Requests Received 67, 110, 197 CCCP Requests Received (Per Sec) 68, 112, 198 CCCP Requests Sent 67, 110, 196 CCCP Requests Sent (Per Sec) 68, 111, 198 CCCP Responses Received 68, 111, 197 CCCP Responses Received (Per Sec) 69, 112, 199 CCCP Responses Sent 67, 111, 197 CCCP Responses Sent (Per Sec) 69, 112, 198 CDR Service DB Operations 80 CDR Service Read 83 CDR Service Write 85 Certificate Authentication Requests 167 Certificate Authentication Requests (Per Sec) 167 Clickable URL Messages Modified 117 Clickable URL Messages Rejected 117 Command Line 79 Conference Authenticated Requests in Processing 164 Conference IDPIN Authentication Requests 170 Conference IDPIN Authentication Requests (Per Sec) 170 Conference Ticket Authentication Requests 175 Conference Ticket Authentication Requests (Per Sec) 175 Conferences Processed (Per Sec) 119 Conferences Started 134 Conferences with Overloaded Health 135 Connected Users 114 Connections Established 151 Connections Established (Per Sec) 152 attributes (continued) Connections Failed to Establish 152 Connections Failed to Establish (Per Sec) 152 Connections Refused Due to Server Overload 153 Connections Refused Due to Server Overload (Per Sec) 153 Content Expiration Exceptions 200 Create Conference Latency 189 Create Conference Requests 191 Create Conference Requests (Per Sec) 191 Cross Forest Redirects 72 CWA Authentication 86 CWA Directory Search 93 CWA Security 95 CWA User Sessions 97 Data Collaboration Client Connections Closed Due To Throttling 128 Data Collaboration Client Connections Closed Due To Throttling (Per Sec) 128 Data Collaboration Connection Failures with Data Collaboration Servers 131 Data Collaboration Server Connections Closed Due To Throttling 129 Database Queries (Per Sec) 53 Deadlock Failures 59, 81 Denied Authorizations 91 Denied Authorizations (Per Sec) 91 Domain Resource Responses 73 Downloads for Reach Client Page 133 Dropped Messages From MSMQ 61, 84 Dropped Messages From MSMQ (Per Sec) 62, 84 Dropped MSMQ Messages 145 Dropped Reports 146 Dropped Requests 59, 81 Edition 150 Error Code 141 Event Category 106 Event ID 106 Event Log 105 Event 106 Event 106 Exact Dial Search Requests 55 Exact Search Requests 54 Expired Web Tickets Rejected 176 Expired Web Tickets Rejected (Per Sec) 177 External Data Collaboration Connection Failures with Data Collaboration Servers 131 Factory Call Latency 189 Factory Calls 190 Factory Calls (Per Sec) 190 Failed App Share Session Setups 130 Failed Certificate Authentication Requests 168 Failed Certificate Authentication Requests (Per Sec) 168 Failed Conference IDPIN Authentication Requests 170 Failed Conference IDPIN Authentication Requests (Per Sec) 171 Failed Conference Ticket Authentication Requests 176 Failed Conference Ticket Authentication Requests (Per Sec) 176 Failed Connection Attempts 187 Failed Connection Attempts (Per Sec) 187 Failed Cross Forest Redirects 73 Failed Data Collaboration Authentication Requests 129 Failed Data Collaboration Authentication Requests (Per Sec) 129 Failed Data Collaboration Authentication Requests Due To Expired Authentication Tokens 131 Index 441

452 attributes (continued) Failed Data Collaboration Authentication Requests Due To Invalid Authentication Tokens 130 Failed End to End Connectivity Checks 135 Failed File Requests 50 Failed File Requests (Per Sec) 50 Failed Form Based Authentication Logon Attempts 88 Failed Form Based Authentication Logon Attempts (Per Sec) 88 Failed IWA Logon Attempts 90 Failed IWA Logon Attempts (Per Sec) 90 Failed Machine Certificate Authentication Requests 172 Failed Machine Certificate Authentication Requests (Per Sec) 172 Failed Phone and PIN Authentication Requests 169 Failed Phone and PIN Authentication Requests (Per Sec) 169 Failed Requests (Per Sec) 102 Failed Search Requests 52 Failed Search Requests (Per Sec) 53 Failed Split Domain Redirects 73 Failed TLS Connection Attempts 145 Failed Web Ticket Authentication Requests 174 Failed Web Ticket Authentication Requests (Per Sec) 175 Failed Windows Authentication Requests 166 Failed Windows Authentication Requests (Per Sec) 167 Failed WS Federated Authentication Requests 173 Failed WS Federated Authentication Requests (Per Sec) 173 Failures (Empty List of Proxies) 201 Failures (Invalid External Download URL) 201 Failures (Invalid Internal Download URL) 201 Fatal SQL Errors 60, 82 Federation Document Responses 74 File Transfer Messages Rejected 117 Flow Controlled Connections 156 Flow Controlled Connections Dropped 156 FQDN 121, 138, 139 Full Name 77 Functionality Test Message 80 Functionality Test Status 79 IM CCCP Processing 107 IM Conferencing 113 IM MCU State and Performance 115 Incoming Anonymous App Share Connection Requests 123 Incoming App Share Connection Requests 122 Incoming Authenticated App Share Connection Requests 123 Incoming Data Collaboration Connection Requests from Clients 128 Incoming Messages 115, 158 Incoming Messages (Per Sec) 114, 158 Incoming Notifications 182 Incoming Notifications (Per Sec) 182 Incoming Requests 158, 180 Incoming Requests (Per Sec) 159, 180 Incoming Transactions Processed 162 Incoming Transactions Processed (Per Sec) 162 Installed Role 121, 138, 139 Instant Message Sessions 103 Instant Message Sessions (Per Sec) 102 Instant Messages Failed To Deliver (Per Sec) 104 Instant Messages Received (Per Sec) 105 Instant Messages Sent (Per Sec) 103 Instant Messaging 116 Intervals Skipped 144 attributes (continued) Last Collection Duration 143 Last Collection Finished 142 Last Collection Start 142 LDAP Errors 94 LDAP Errors (Per Sec) 92, 94 Local C3P Failures Responses 181 Local C3P Success Responses 181 Local Data Collaboration Connection Failures with Data Collaboration Servers 132 Log Name 106 Lync Media Quality 119 Lync Server Roles 120 Lync Web Relay 121 Machine Certificate Authentication Requests 171 Machine Certificate Authentication Requests (Per Sec) 171 Major Version 151 MCU Draining State 71, 116, 203 MCU State 70, 116, 203 Media Planning 133 Message 107 Messages Dropped (Per Sec) 159 Messages Failed Validation 61, 83 Messages In Server 159 Messages Processed 118 Messages Write Failures 63, 85 Messages Write Failures (Per Sec) 63, 86 Missing Credential Requests Challenged 178 Missing Credential Requests Challenged (Per Sec) 179 MSMQ Messages Sent (Per Sec) 145 MSMQ Operations 136 Name 76, 86, 93, 96, 97, 119, 134, 147, 149, 154, 161, 163 Node 48, 50, 58, 61, 63, 64, 70, 71, 72, 75, 80, 83, 85, 86, 93, 96, 97, 105, 107, 113, 115, 116, 119, 120, 121, 133, 136, 138, 139, 144, 147, 149, 150, 151, 153, 158, 161, 163, 180, 181, 183, 185, 186, 189, 191, 193, 199, 202, 203, 204, 205, 206, 207, 208, 209, 210, 211, 212, 213, 214, 215, 216, 217, 218, 219, 220, 221, 222, 223, 224, 225, 226, 227, 228, 229, 230, 231, 232, 233, 234, 235, 236, 237, 238, 239, 240, 241, 242, 243, 244, 245, 246, 247, 248, 249, 250 Notifications in Processing 183 Number of Collections 143 OAuth Resource Responses 74 Object Name 140 Object Status 140 Object 140 OCS2k7 Roles 138 OCS2k7R2 Roles 138 One Character Prefix Search Requests 56 Organizational Search Requests 55 Other Server Proof Tickets Rejected 177 Other Server Proof Tickets Rejected (Per Sec) 177 Outgoing Messages 115, 160 Outgoing Messages (Per Sec) 114, 160 Outgoing Notifications 182 Outgoing Notifications (Per Sec) 183 Outgoing Requests Timed Out 188 Outgoing Requests Timed Out (Per Sec) 188 Outgoing Transactions Processed 161 Outgoing Transactions Processed (Per Sec) 161 Outstanding Authorization Attempts 91 Outstanding Search Requests 93 overview 37 Packets Dropped in Flow Control 135 Packets Dropped In Transport 120 Page Faults per Sec 77 Percent Audio Calls Experiencing High Delay 148, Microsoft Lync Server agent: User's Guide

453 attributes (continued) Percent Audio Calls with Failed Media Connectivity 147, 149 Percent Failed Address Book Search Requests 52 Percent Failed Form Based Authentication Logon Attempts 88 Percent Failed IWA Logon Attempts 90 Percent Privileged Time 78 Percent Processor Time 79 Percent Successful Address Book Search Requests 52 Percent Successful Form Based Authentication Logon Attempts 87 Percent Successful IWA Logon Attempts 89 Percent User Mode Time 78 Percent Video Calls with High Packet Loss 148, 150 Performance Object Status 139 Phone and PIN Authentication Requests 168 Phone and PIN Authentication Requests (Per Sec) 169 PID 78 Prefix DTMF Search Requests 55 Prefix Search Requests 54 Product Name 150 QMS Agent 144 QMS Media Quality Audio Video MCU 147 QMS Media Quality Locations 148 Query Name 140 Queue Latency 58, 80, 184 Queued Bytes for Data Collaboration Server Connections 132 Queued Data for Data Collaboration Server Connections 133 Received Data (KB) 154 Received Data Rate (KB Per Sec) 155 Refresh Interval 143 Rejected Reports (Per Sec) 146 Requests (Per Sec) 101 Requests Exceeded Per App Limit 165 Requests Exceeded Per Conference Limit 166 Requests Exceeded Per User Limit 165 Requests In Processing 101 Requests Rejected Due To Invalid Ticket 96 Requests Rejected Due To Invalid Ticket (Per Sec) 96 Root Resource Responses 74 Route Cache Hits 185 Route Cache Hits (Per Sec) 185 Scheduled Conferences 192 Search Latency 95 Search Rate (Per Sec) 94 Search Requests 51 Search Requests (Per Sec) 51 Sends Outstanding 156 Sends Timed Out 156 Sent Data (KB) 155 Sent Data Rate (KB Per Sec) 155 Server 150 Server Errors 146 Server Throttling State 105 Service Unavailable Responses 118 Sessions (Per Sec) 98 Sessions Failed To Log On 98 Sessions Failed To Log On (Per Sec) 99 Sessions Logging 99 Severe SQL Errors 59, 82 SIP Anonymous User Authentication Failures 125 SIP Authenticated User Authentication Failures 125 SIP Authentication Failures 124 SIP Authentication Failures (Per Sec) 125 attributes (continued) SIP Connection Failures 123 SIP Connection Failures (Per Sec) 123 SIP External Connection Failures 124 SIP Local Connection Failures 124 SIP Networking 151 SIP Peers 153 SIP Protocols 157 SIPEPS Transactions 161 Split Domain Redirects 75 Sproc Latency 58, 81, 184 Status 76 Succeeded File Requests 49 Succeeded File Requests (Per Sec) 49 Successful Form Based Authentication Logon Attempts 86 Successful Form Based Authentication Logon Attempts (Per Sec) 87 Successful IWA Logon Attempts 89 Successful IWA Logon Attempts (Per Sec) 89 Successful Search Requests 51 Successful Search Requests (Per Sec) 52 Suspended Data Collaboration Client Connections 132 Thread Count 78 Three or More Character Prefix Search Requests 57 Throttled Requests 60, 82 Throttled Requests (Per Sec) 60, 82 Throttling and Authentication 163 Time Generated 107 Time Skewed Proof Tickets Rejected 178 Time Skewed Proof Tickets Rejected (Per Sec) 178 Timed Out Sessions (Per Sec) 100 Timestamp 48, 50, 58, 61, 63, 64, 70, 71, 72, 75, 80, 83, 85, 86, 93, 96, 97, 107, 113, 115, 117, 119, 120, 121, 133, 136, 138, 139, 144, 147, 149, 150, 151, 154, 158, 161, 163, 180, 182, 184, 185, 187, 189, 192, 193, 200, 202, 204, 205, 206, 207, 208, 209, 210, 211, 212, 213, 214, 215, 216, 217, 218, 219, 220, 221, 222, 223, 224, 225, 226, 227, 228, 229, 230, 231, 232, 233, 234, 235, 236, 237, 238, 239, 240, 241, 242, 243, 244, 245, 246, 247, 248, 249, 250 Total Failed Requests 101 Total IM Sessions 102 Total Instant Messages Failed To Deliver 104 Total Instant Messages Received 104 Total Instant Messages Sent 103 Total LDAP Errors 92 Total Requests 101, 179 Total Requests (Per Sec) 179 Total Requests in Processing 165 Total Search Requests 93 Total Search Requests Denied 95 Total Sessions 97 Total Timed Out Sessions 99 Transactions Timed Out 162 Transactions Timed Out (Per Sec) 163 Two Character Prefix Search Requests Unauthenticated Requests in Processing 164 Unhandled Application Exceptions 200 User Authenticated Requests in Processing 164 User Cache Hits 186 User Cache Hits (Per Sec) 186 User Resource Responses 75 User Services Conference Control 180 User Services Conference Control Notification 181 User Services DBStore 183 User Services Endpoint Cache 184 User Services HTTPS Transport 186 Index 443

454 attributes (continued) User Services MCU Allocation Latency 189 User Services Pool Conference Statistics 191 Validation Failed Reports 144 Video Channels Started 135 Virtual Size 77 Web CCCP Processing 193 Web Conferencing 199 Web MCU State and Performance 202 Web Ticket Authentication Requests 174 Web Ticket Authentication Requests (Per Sec) 174 Windows Authentication Requests 166 Windows Authentication Requests (Per Sec) 166 Working Set Size 78 WS Federated Authentication Requests 172 WS Federated Authentication Requests (Per Sec) 173 X INTERNAL Address Book File Download Lync 203 X INTERNAL Address Book File Download Lync X INTERNAL Address Book Web Query lync 204 X INTERNAL Address Book Web Query lync X INTERNAL Archiving Service DB Operations LYNC 205 X INTERNAL Archiving Service DB Operations OCS 206 X INTERNAL Archiving Service Read LYNC 206 X INTERNAL Archiving Service Read OCS 207 X INTERNAL Archiving Service Write LYNC 207 X INTERNAL Archiving Service Write OCS 208 X INTERNAL Audio Video CCCP Processing Lync 208 X INTERNAL Audio Video CCCP Processing Lync X INTERNAL Audio Video CCCP Processing OCS 209 X INTERNAL Audio Video MCU State and Performance LYNC 210 X INTERNAL Audio Video MCU State and Performance LYNC X INTERNAL Audio Video MCU State and Performance OCS 211 X INTERNAL Audio Video Operations LYNC 211 X INTERNAL Audio Video Operations LYNC X INTERNAL Audio Video Operations OCS 212 X INTERNAL CDR Service DB Operations LYNC 213 X INTERNAL CDR Service DB Operations OCS 213 X INTERNAL CDR Service Read LYNC 214 X INTERNAL CDR Service Read OCS 214 X INTERNAL CDR Service Write LYNC 215 X INTERNAL CDR Service Write OCS 215 X INTERNAL IM CCCP Processing LYNC 216 X INTERNAL IM CCCP Processing LYNC X INTERNAL IM CCCP Processing OCS 217 X INTERNAL IM Conferencing LYNC 217 X INTERNAL IM Conferencing LYNC X INTERNAL IM Conferencing OCS 218 X INTERNAL IM MCU State and Performance LYNC 219 X INTERNAL IM MCU State and Performance LYNC X INTERNAL IM MCU State and Performance OCS 220 X INTERNAL Instant Messaging LYNC 220 X INTERNAL Instant Messaging LYNC X INTERNAL Instant Messaging OCS 221 X INTERNAL Lync Media Quality 222 X INTERNAL Lync Media Quality X INTERNAL Lync Web Relay 223 X INTERNAL Lync Web Relay X INTERNAL Media Planning Lync 224 X INTERNAL Media Planning Lync X INTERNAL Media Planning OCS 225 X INTERNAL MSMQ Operations Lync 225 X INTERNAL MSMQ Operations Lync attributes (continued) X INTERNAL MSMQ Operations OCS 226 X INTERNAL QMS Agent Lync 227 X INTERNAL QMS Agent OCS 227 X INTERNAL SIP Networking LYNC 228 X INTERNAL SIP Networking LYNC X INTERNAL SIP Networking OCS 229 X INTERNAL SIP Peers LYNC 229 X INTERNAL SIP Peers LYNC X INTERNAL SIP Peers OCS 230 X INTERNAL SIP Protocols LYNC 231 X INTERNAL SIP Protocols LYNC X INTERNAL SIP Protocols OCS 232 X INTERNAL SIPEPS Transactions LYNC 232 X INTERNAL SIPEPS Transactions LYNC X INTERNAL SIPEPS Transactions OCS 233 X INTERNAL Throttling and Authentication Lync 234 X INTERNAL Throttling and Authentication Lync X INTERNAL USRV Conference Control LYNC 235 X INTERNAL USRV Conference Control LYNC X INTERNAL USRV Conference Control Notification LYNC 236 X INTERNAL USRV Conference Control Notification LYNC X INTERNAL USRV Conference Control Notification OCS 237 X INTERNAL USRV Conference Control OCS 237 X INTERNAL USRV DBStore LYNC 238 X INTERNAL USRV DBStore LYNC X INTERNAL USRV DBStore OCS 239 X INTERNAL USRV EndpointCache LYNC 239 X INTERNAL USRV EndpointCache LYNC X INTERNAL USRV EndpointCache OCS 240 X INTERNAL USRV HTTPS Transport LYNC 241 X INTERNAL USRV HTTPS Transport LYNC X INTERNAL USRV HTTPS Transport OCS 242 X INTERNAL USRV MCU Allocation Latency LYNC 242 X INTERNAL USRV MCU Allocation Latency LYNC X INTERNAL USRV MCU Allocation Latency OCS 243 X INTERNAL USRV Pool Conference Statistics LYNC 244 X INTERNAL USRV Pool Conference Statistics LYNC X INTERNAL USRV Pool Conference Statistics OCS 245 X INTERNAL WEB CCCP Processing LYNC 245 X INTERNAL WEB CCCP Processing LYNC X INTERNAL WEB CCCP Processing OCS 246 X INTERNAL WEB Conferencing LYNC 247 X INTERNAL WEB Conferencing LYNC X INTERNAL WEB Conferencing OCS 248 X INTERNAL WEB MCU State and Performance LYNC 248 X INTERNAL WEB MCU State and Performance LYNC X INTERNAL WEB MCU State and Performance OCS 249 Audio Channels Started attribute 134 Audio Video Calls Quality Statistics workspace 31 Audio Video CCCP Processing attribute group 64 Audio Video CCCP Processing Statistics workspace 24 Audio Video Conferencing Server situations 258 workspaces descriptions 24 Audio Video Conferencing Server workspace 24 Audio Video MCU State and Performance attribute group 70 Audio Video Operations attribute group 71 Authentication Statistics workspace Microsoft Lync Server agent: User's Guide

455 Autodiscover attribute group 72 Availability situations 258 workspaces descriptions 25 Availability attribute group 75 Availability workspace 25 Average Collection Duration attribute 143 Average Conference Processing Time (microseconds) attribute 119 Average Flow Control Delay attribute 157 Average Incoming Message Processing Time attribute 160 Average Latency For Successful Authorization attribute 92 Average Outgoing Queue Delay attribute 157, 188 Average Processing Time For a Search Request attribute 53 Average Processing Time For a Succeeded File Request attribute 49 Average Processing Time For Address Book Database Query attribute 54 Average Processing Time For One Character Search Requests attribute 56 Average Processing Time For Three or More Character Search Requests attribute 57 Average Processing Time For Two Character Search Requests attribute 57 Average Processing Time of Incoming CCCP Messages attribute 69, 113, 199 Average Session Lifetime (Sec) attribute 100 Average Session Logon Latency attribute 100 Average SIP Session Creation Time attribute 126 B Blocked Files (Per Sec) attribute 202 Blocked Files attribute 202 Build Number attribute 151 C Cache Hit Percent attribute 144 Cache Hits attribute 143 Cache Misses attribute 143 calculate historical data disk space 250 Call Details Recording Messages (Per Sec) attribute 137 Call Details Recording Messages attribute 136 capacity planning for historical data 250 CCCP Messages Failed attribute 65, 108, 194 CCCP Messages Received (Per Sec) attribute 66, 109, 195 CCCP Messages Received attribute 64, 108, 194 CCCP Messages Sent (Per Sec) attribute 66, 109, 195 CCCP Messages Sent attribute 64, 107, 194 CCCP Notifications Received (Per Sec) attribute 67, 110, 196 CCCP Notifications Received attribute 65, 108, 195 CCCP Notifications Sent (Per Sec) attribute 66, 109, 196 CCCP Notifications Sent attribute 65, 108, 195 CCCP Requests Received (Per Sec) attribute 68, 112, 198 CCCP Requests Received attribute 67, 110, 197 CCCP Requests Sent (Per Sec) attribute 68, 111, 198 CCCP Requests Sent attribute 67, 110, 196 CCCP Responses Received (Per Sec) attribute 69, 112, 199 CCCP Responses Received attribute 68, 111, 197 CCCP Responses Sent (Per Sec) attribute 69, 112, 198 CCCP Responses Sent attribute 67, 111, 197 CDR situations 270 CDR (continued) workspaces descriptions 26 CDR DB Operations Statistics workspace 26 CDR Service DB Operations attribute group 80 CDR Service Read attribute group 83 CDR Service Write attribute group 85 CDR workspace 26 Certificate Authentication Requests (Per Sec) attribute 167 Certificate Authentication Requests attribute 167 Clickable URL Messages Modified attribute 117 Clickable URL Messages Rejected attribute 117 Command Line attribute 79 commands Take Action 277 components 8 IBM Tivoli Monitoring 8 Conference Authenticated Requests in Processing attribute 164 Conference Control Notifications Statistics workspace 33 Conference Control Statistics workspace 33 Conference IDPIN Authentication Requests (Per Sec) attribute 170 Conference IDPIN Authentication Requests attribute 170 Conference Ticket Authentication Requests (Per Sec) attribute 175 Conference Ticket Authentication Requests attribute 175 Conferences Processed (Per Sec) attribute 119 Conferences Started attribute 134 Conferences with Overloaded Health attribute 135 configuration agent 15 problems and workarounds 354 configuring the monitoring agent 15 Connected Users attribute 114 Connections Established (Per Sec) attribute 152 Connections Established attribute 151 Connections Failed to Establish (Per Sec) attribute 152 Connections Failed to Establish attribute 152 Connections Refused Due to Server Overload (Per Sec) attribute 153 Connections Refused Due to Server Overload attribute 153 Content Expiration Exceptions attribute 200 Create Conference Latency attribute 189 Create Conference Requests (Per Sec) attribute 191 Create Conference Requests attribute 191 Cross Forest Redirects attribute 72 CWA situations 270 workspaces descriptions 26 CWA Authentication attribute group 86 CWA Directory Search attribute group 93 CWA Security attribute group 95 CWA User Sessions attribute group 97 CWA workspace 27 D Data Collaboration Client Connections Closed Due To Throttling (Per Sec) attribute 128 Data Collaboration Client Connections Closed Due To Throttling attribute 128 Data Collaboration Connection Failures with Data Collaboration Servers attribute 131 Data Collaboration Server Connections Closed Due To Throttling attribute 129 Index 445

456 data collection 10 data sources 10 Database Queries (Per Sec) attribute 53 Deadlock Failures attribute 59, 81 Denied Authorizations (Per Sec) attribute 91 Denied Authorizations attribute 91 descriptions 257 detailed 348 developerworks website 432 disk capacity planning for historical data 250 documentation See publications Domain Resource Responses attribute 73 Downloads for Reach Client Page attribute 133 Dropped Messages From MSMQ (Per Sec) attribute 62, 84 Dropped Messages From MSMQ attribute 61, 84 Dropped MSMQ Messages attribute 145 Dropped Reports attribute 146 Dropped Requests attribute 59, 81 E Edition attribute 150 enhancements 7 Error Code attribute 141 event mapping 395 Event Category attribute 106 Event ID attribute 106 Event Log situations 270 workspaces descriptions 28 Event Log attribute group 105 Event Log workspace 28 Event attribute 106 Event attribute 106 Exact Dial Search Requests attribute 55 Exact Search Requests attribute 54 Expired Web Tickets Rejected (Per Sec) attribute 177 Expired Web Tickets Rejected attribute 176 External Data Collaboration Connection Failures with Data Collaboration Servers attribute 131 F Factory Call Latency attribute 189 Factory Calls (Per Sec) attribute 190 Factory Calls attribute 190 Failed App Share Session Setups attribute 130 Failed Certificate Authentication Requests (Per Sec) attribute 168 Failed Certificate Authentication Requests attribute 168 Failed Conference IDPIN Authentication Requests (Per Sec) attribute 171 Failed Conference IDPIN Authentication Requests attribute 170 Failed Conference Ticket Authentication Requests (Per Sec) attribute 176 Failed Conference Ticket Authentication Requests attribute 176 Failed Connection Attempts (Per Sec) attribute 187 Failed Connection Attempts attribute 187 Failed Cross Forest Redirects attribute 73 Failed Data Collaboration Authentication Requests (Per Sec) attribute 129 Failed Data Collaboration Authentication Requests attribute 129 Failed Data Collaboration Authentication Requests Due To Expired Authentication Tokens attribute 131 Failed Data Collaboration Authentication Requests Due To Invalid Authentication Tokens attribute 130 Failed End to End Connectivity Checks attribute 135 Failed File Requests (Per Sec) attribute 50 Failed File Requests attribute 50 Failed Form Based Authentication Logon Attempts (Per Sec) attribute 88 Failed Form Based Authentication Logon Attempts attribute 88 Failed IWA Logon Attempts (Per Sec) attribute 90 Failed IWA Logon Attempts attribute 90 Failed Machine Certificate Authentication Requests (Per Sec) attribute 172 Failed Machine Certificate Authentication Requests attribute 172 Failed Phone and PIN Authentication Requests (Per Sec) attribute 169 Failed Phone and PIN Authentication Requests attribute 169 Failed Requests (Per Sec) attribute 102 Failed Search Requests (Per Sec) attribute 53 Failed Search Requests attribute 52 Failed Split Domain Redirects attribute 73 Failed TLS Connection Attempts attribute 145 Failed Web Ticket Authentication Requests (Per Sec) attribute 175 Failed Web Ticket Authentication Requests attribute 174 Failed Windows Authentication Requests (Per Sec) attribute 167 Failed Windows Authentication Requests attribute 166 Failed WS Federated Authentication Requests (Per Sec) attribute 173 Failed WS Federated Authentication Requests attribute 173 Failures (Empty List of Proxies) attribute 201 Failures (Invalid External Download URL) attribute 201 Failures (Invalid Internal Download URL) attribute 201 Fatal SQL Errors attribute 60, 82 Federation Document Responses attribute 74 File Transfer Messages Rejected attribute 117 Flow Controlled Connections attribute 156 Flow Controlled Connections Dropped attribute 156 FQDN attribute 121, 138, 139 Full Name attribute 77 Functionality Test Message attribute 80 Functionality Test Status attribute 79 H historical data calculate disk space 250 disk capacity planning 250 HTTPS Transport Statistics workspace 33 I IBM Tivoli Monitoring 8 overview 1 IM CCCP Processing attribute group 107 IM CCCP Processing Statistics workspace 28 IM Conferencing attribute group 113 IM Conferencing Statistics workspace 29 IM MCU State and Performance attribute group Microsoft Lync Server agent: User's Guide

457 IM Server situations 276 workspaces descriptions 28 IM Server workspace 29 Incoming Anonymous App Share Connection Requests attribute 123 Incoming App Share Connection Requests attribute 122 Incoming Authenticated App Share Connection Requests attribute 123 Incoming Data Collaboration Connection Requests from Clients attribute 128 Incoming Messages (Per Sec) attribute 114, 158 Incoming Messages attribute 115, 158 Incoming Notifications (Per Sec) attribute 182 Incoming Notifications attribute 182 Incoming Requests (Per Sec) attribute 159, 180 Incoming Requests attribute 158, 180 Incoming Transactions Processed (Per Sec) attribute 162 Incoming Transactions Processed attribute 162 installation agent 15 problems and workarounds 354 Installed Role attribute 121, 138, 139 installing language packs 15 installing the monitoring agent 15 Instant Message Sessions (Per Sec) attribute 102 Instant Message Sessions attribute 103 Instant Messages Failed To Deliver (Per Sec) attribute 104 Instant Messages Received (Per Sec) attribute 105 Instant Messages Sent (Per Sec) attribute 103 Instant Messaging attribute group 116 Instant Messaging Statistics workspace 29 Integrated Service Management Library documentation 432 interface user 9 Intervals Skipped attribute 144 K KQL_AddBook_DBAccess_Error situation 271 KQL_AddBook_Init_Fail situation 274 KQL_ApplicationHost_SvcDown situation 258 KQL_ApplicationShare_SvcDown situation 258 KQL_Archiving_SvcDown situation 263 KQL_AudioTest_SvcDown situation 264 KQL_AVAuthentication_SvcDown situation 268 KQL_AVConference_Failure situation 272 KQL_AVConference_SvcDown situation 259 KQL_AVEdge_SvcDown situation 269 KQL_AVMCU_TLS_Failed situation 275 KQL_BWPolicyAuthn_SvcDown situation 267 KQL_BWPolicyCore_SvcDown situation 268 KQL_CallDetailRecord_SvcDown situation 263 KQL_CallPark_SvcDown situation 266 KQL_CentralizedLogging_SvcDown situation 269 KQL_ConferenceAnnounce_SvcDown situation 259 KQL_ConferenceAttndant_SvcDown situation 259 KQL_CWA_ADConnection_Lost situation 270 KQL_CWA_GlblCtlg_Connect_Lost situation 271 KQL_DB_OutofSpace situation 272 KQL_Edge_WebConference_SvcDown situation 269 KQL_FileTransfer_SvcDown situation 264 KQL_FrontEnd_SvcDown situation 260 KQL_IMConference_SvcDown situation 260 KQL_LyncResponseGroup_SvcDown situation 267 KQL_MasterReplica_SvcDown situation 265 KQL_MCUFac_Cert_Error situation 274 KQL_MCUFactory_DBConnect_Fail situation 273 KQL_Mediation_SvcDown situation 267 KQL_MonitoringAgent_SvcDown situation 261 KQL_OCSResponseGroup_SvcDown situation 262 KQL_ProStk_Configuration_Error situation 273 KQL_QMS_Msg_Queue_Fail situation 275 KQL_QoEMonitoring_SvcDown situation 264 KQL_Replicator_SvcDown situation 265 KQL_TeleConference_SvcDown situation 262 KQL_UserSvc_MCUFactory_Failure situation 273 KQL_VoiceControl_SvcDown situation 261 KQL_WebConference_SvcDown situation 262 KQL_WebConferenceCmpt_SvcDown situation 266 KQL_XMPPGateway_SvcDown situation 270 L language packs 15 installing 15 silent installation 15 Last Collection Duration attribute 143 Last Collection Finished attribute 142 Last Collection Start attribute 142 LDAP Errors (Per Sec) attribute 92, 94 LDAP Errors attribute 94 list of messages 369 Local C3P Failures Responses attribute 181 Local C3P Success Responses attribute 181 Local Data Collaboration Connection Failures with Data Collaboration Servers attribute 132 Log Name attribute 106 Lync Media Quality attribute group 119 Lync Server Media Quality Statistics workspace 24 Lync Server Roles attribute group 120 Lync Web App situations 276 workspaces descriptions 29 Lync Web App workspace 30 Lync Web Relay attribute group 121 M Machine Certificate Authentication Requests (Per Sec) attribute 171 Machine Certificate Authentication Requests attribute 171 Major Version attribute 151 MCU Allocation Latency Statistics workspace 33 MCU Draining State attribute 71, 116, 203 MCU State attribute 70, 116, 203 Media Conferencing Statistics workspace 25 Media Planning attribute group 133 Message attribute 107 messages contents 368 for IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent 369 format 368 Messages Dropped (Per Sec) attribute 159 Messages Failed Validation attribute 61, 83 Messages In Server attribute 159 Messages Processed attribute 118 Messages Write Failures (Per Sec) attribute 63, 86 Messages Write Failures attribute 63, 85 Index 447

458 Microsoft Lync Server situations 258 workspaces descriptions 23 Microsoft Lync Server agent 364 Microsoft Lync Server workspace 23 Missing Credential Requests Challenged (Per Sec) attribute 179 Missing Credential Requests Challenged attribute 178 MSMQ Messages Sent (Per Sec) attribute 145 MSMQ Operations attribute group 136 N Name attribute 76, 86, 93, 96, 97, 119, 134, 147, 149, 154, 161, 163 Network Media Quality Statistics workspace 31 new in this release 7 Node attribute 48, 50, 58, 61, 63, 64, 70, 71, 72, 75, 80, 83, 85, 86, 93, 96, 97, 105, 107, 113, 115, 116, 119, 120, 121, 133, 136, 138, 139, 144, 147, 149, 150, 151, 153, 158, 161, 163, 180, 181, 183, 185, 186, 189, 191, 193, 199, 202, 203, 204, 205, 206, 207, 208, 209, 210, 211, 212, 213, 214, 215, 216, 217, 218, 219, 220, 221, 222, 223, 224, 225, 226, 227, 228, 229, 230, 231, 232, 233, 234, 235, 236, 237, 238, 239, 240, 241, 242, 243, 244, 245, 246, 247, 248, 249, 250 Notifications in Processing attribute 183 Number of Collections attribute 143 O OAuth Resource Responses attribute 74 Object Name attribute 140 Object Status attribute 140 Object attribute 140 OCS2k7 Roles attribute group 138 OCS2k7R2 Roles attribute group 138 One Character Prefix Search Requests attribute 56 operating systems 15 Organizational Search Requests attribute 55 Other Server Proof Tickets Rejected (Per Sec) attribute 177 Other Server Proof Tickets Rejected attribute 177 Outgoing Messages (Per Sec) attribute 114, 160 Outgoing Messages attribute 115, 160 Outgoing Notifications (Per Sec) attribute 183 Outgoing Notifications attribute 182 Outgoing Requests Timed Out (Per Sec) attribute 188 Outgoing Requests Timed Out attribute 188 Outgoing Transactions Processed (Per Sec) attribute 161 Outgoing Transactions Processed attribute 161 Outstanding Authorization Attempts attribute 91 Outstanding Search Requests attribute 93 overview IBM Tivoli Monitoring 1 P Packets Dropped in Flow Control attribute 135 Packets Dropped In Transport attribute 120 Page Faults per Sec attribute 77 Percent Audio Calls Experiencing High Delay attribute 148, 149 Percent Audio Calls with Failed Media Connectivity attribute 147, 149 Percent Failed Address Book Search Requests attribute 52 Percent Failed Form Based Authentication Logon Attempts attribute 88 Percent Failed IWA Logon Attempts attribute 90 Percent Privileged Time attribute 78 Percent Processor Time attribute 79 Percent Successful Address Book Search Requests attribute 52 Percent Successful Form Based Authentication Logon Attempts attribute 87 Percent Successful IWA Logon Attempts attribute 89 Percent User Mode Time attribute 78 Percent Video Calls with High Packet Loss attribute 148, 150 performance considerations 364 Performance Object Status attribute group 139 Performance Object Status workspace 25 Phone and PIN Authentication Requests (Per Sec) attribute 169 Phone and PIN Authentication Requests attribute 168 PID attribute 78 policies 329 Pool Conference Statistics workspace 33 Prefix DTMF Search Requests attribute 55 Prefix Search Requests attribute 54 prerequisite checker 18 prerequisite publications 431 prerequisites 18 problems and workarounds 354 agent-specific 357 agent-specific workspaces 360 configuration 354 install 354 remote deployment 356 situations 364 Take Action commands 367 Tivoli Common Reporting 393 workspaces 360 Product Name attribute 150 publications 431, 432 developerworks website 432 IBM Tivoli Monitoring 431 Integrated Service Management Library 432 prerequisite 431 Redbooks 432 related 432 Technotes 432 wikis 432 Q QMS Agent attribute group 144 QMS Media Quality Audio Video MCU attribute group 147 QMS Media Quality Locations attribute group 148 QoE Monitoring Server situations 276 workspaces descriptions 31 QoE Monitoring Server workspace 31 queries, using attributes 37 Query Name attribute 140 Queue Latency attribute 58, 80, 184 Queued Bytes for Data Collaboration Server Connections attribute 132 Queued Data for Data Collaboration Server Connections attribute Microsoft Lync Server agent: User's Guide

459 R ras1 350 Received Data (KB) attribute 154 Received Data Rate (KB Per Sec) attribute 155 Redbooks 432 Refresh Interval attribute 143 Rejected Reports (Per Sec) attribute 146 remote deployment problems and workarounds 356 Requests (Per Sec) attribute 101 Requests Exceeded Per App Limit attribute 165 Requests Exceeded Per Conference Limit attribute 166 Requests Exceeded Per User Limit attribute 165 Requests In Processing attribute 101 Requests Rejected Due To Invalid Ticket (Per Sec) attribute 96 Requests Rejected Due To Invalid Ticket attribute 96 requirements 15 response file template 15 Root Resource Responses attribute 74 Route Cache Hits (Per Sec) attribute 185 Route Cache Hits attribute 185 S Scheduled Conferences attribute 192 Search Latency attribute 95 Search Rate (Per Sec) attribute 94 Search Requests (Per Sec) attribute 51 Search Requests attribute 51 Security and Authorization Statistics workspace 27 Sends Outstanding attribute 156 Sends Timed Out attribute 156 Sent Data (KB) attribute 155 Sent Data Rate (KB Per Sec) attribute 155 Server attribute group 150 Server Errors attribute 146 Server Throttling State attribute 105 Service Unavailable Responses attribute 118 Sessions (Per Sec) attribute 98 Sessions Failed To Log On (Per Sec) attribute 99 Sessions Failed To Log On attribute 98 Sessions Logging attribute 99 Severe SQL Errors attribute 59, 82 silent installation 15 silent installation of language packs 15 SIP situations 276 workspaces descriptions 31 SIP Anonymous User Authentication Failures attribute 125 SIP Authenticated User Authentication Failures attribute 125 SIP Authentication Failures (Per Sec) attribute 125 SIP Authentication Failures attribute 124 SIP Connection Failures (Per Sec) attribute 123 SIP Connection Failures attribute 123 SIP External Connection Failures attribute 124 SIP Local Connection Failures attribute 124 SIP Networking attribute group 151 SIP Networking Statistics workspace 32 SIP Peers attribute group 153 SIP Peers Statistics workspace 32 SIP Protocols attribute group 157 SIP Protocols Statistics workspace 32 SIP workspace 31 SIPEPS Transaction Statistics workspace 32 SIPEPS Transactions attribute group 161 situations 257 additional information predefined, defined 255 KQL_AddBook_DBAccess_Error 271 KQL_AddBook_Init_Fail 274 KQL_ApplicationHost_SvcDown 258 KQL_ApplicationShare_SvcDown 258 KQL_Archiving_SvcDown 263 KQL_AudioTest_SvcDown 264 KQL_AVAuthentication_SvcDown 268 KQL_AVConference_Failure 272 KQL_AVConference_SvcDown 259 KQL_AVEdge_SvcDown 269 KQL_AVMCU_TLS_Failed 275 KQL_BWPolicyAuthn_SvcDown 267 KQL_BWPolicyCore_SvcDown 268 KQL_CallDetailRecord_SvcDown 263 KQL_CallPark_SvcDown 266 KQL_CentralizedLogging_SvcDown 269 KQL_ConferenceAnnounce_SvcDown 259 KQL_ConferenceAttndant_SvcDown 259 KQL_CWA_ADConnection_Lost 270 KQL_CWA_GlblCtlg_Connect_Lost 271 KQL_DB_OutofSpace 272 KQL_Edge_WebConference_SvcDown 269 KQL_FileTransfer_SvcDown 264 KQL_FrontEnd_SvcDown 260 KQL_IMConference_SvcDown 260 KQL_LyncResponseGroup_SvcDown 267 KQL_MasterReplica_SvcDown 265 KQL_MCUFac_Cert_Error 274 KQL_MCUFactory_DBConnect_Fail 273 KQL_Mediation_SvcDown 267 KQL_MonitoringAgent_SvcDown 261 KQL_OCSResponseGroup_SvcDown 262 KQL_ProStk_Configuration_Error 273 KQL_QMS_Msg_Queue_Fail 275 KQL_QoEMonitoring_SvcDown 264 KQL_Replicator_SvcDown 265 KQL_TeleConference_SvcDown 262 KQL_UserSvc_MCUFactory_Failure 273 KQL_VoiceControl_SvcDown 261 KQL_WebConference_SvcDown 262 KQL_WebConferenceCmpt_SvcDown 266 KQL_XMPPGateway_SvcDown 270 overview 255 predefined 255 problems and workarounds 364 Situation Editor 255 situations, using attributes 37 Split Domain Redirects attribute 75 Sproc Latency attribute 58, 81, 184 Start Access Edge Service action 279 Start Application Host Service action 280 Start Application Sharing Service action 280 Start Archiving Service action 281 Start Audio Test Service action 282 Start Audio Video Authentication Service action 283 Start Audio Video Conferencing Service action 284 Start Audio Video Edge Service action 284 Start Bandwidth Policy Service (Authentication) action 285 Start Bandwidth Policy Service (Core) action 286 Start Call Detail Recording Service action 287 Start Call Park Service action 288 Start Centralized Logging Service Agent action 288 Start Conferencing Announcement Service action 289 Start Conferencing Attendant Service action 290 Index 449

460 Start File Transfer Agent Service action 291 Start Front End Service action 292 Start IM Conferencing Service action 292 Start Lync Response Group Service action 293 Start Master Replicator Service action 294 Start Mediation Service action 295 Start Monitoring Agent Service action 296 Start OCS Response Group Service action 296 Start Outside Voice Control Service action 297 Start QoE Monitoring Service action 298 Start Replica Replicator Service action 299 Start Telephony Conferencing Service action 300 Start Web Conferencing Compatibility Service action 300 Start Web Conferencing Edge Service action 301 Start Web Conferencing Service action 302 Start XMPP Translating Gateway Service action 303 Status attribute 76 Stop Access Edge Service action 304 Stop Application Host Service action 304 Stop Application Sharing Service action 305 Stop Archiving Service action 306 Stop Audio Test Service action 307 Stop Audio Video Authentication Service action 308 Stop Audio Video Conferencing Service action 308 Stop Audio Video Edge Service action 309 Stop Bandwidth Policy Service (Authentication) action 310 Stop Bandwidth Policy Service (Core) action 311 Stop Call Detail Recording Service action 312 Stop Call Park Service action 312 Stop Centralized Logging Service Agent action 313 Stop Conferencing Announcement Service action 314 Stop Conferencing Attendant Service action 315 Stop File Transfer Agent Service action 316 Stop Front End Service action 316 Stop IM Conferencing Service action 317 Stop Lync Response Group Service action 318 Stop Master Replicator Service action 319 Stop Mediation Service action 320 Stop Monitoring Agent Service action 320 Stop OCS Response Group Service action 321 Stop Outside Voice Control Service action 322 Stop QoE Monitoring Service action 323 Stop Replica Replicator Service action 324 Stop Telephony Conferencing Service action 324 Stop Web Conferencing Compatibility Service action 325 Stop Web Conferencing Edge Service action 326 Stop Web Conferencing Service action 327 Stop XMPP Translating Gateway Service action 328 Succeeded File Requests (Per Sec) attribute 49 Succeeded File Requests attribute 49 Successful Form Based Authentication Logon Attempts (Per Sec) attribute 87 Successful Form Based Authentication Logon Attempts attribute 86 Successful IWA Logon Attempts (Per Sec) attribute 89 Successful IWA Logon Attempts attribute 89 Successful Search Requests (Per Sec) attribute 52 Successful Search Requests attribute 51 support list of messages 369 Suspended Data Collaboration Client Connections attribute 132 T Take Action commands additional information 277 Take Action commands (continued) overview 277 predefined 277, 329 problems and workarounds 367 Start Access Edge Service 279 Start Application Host Service 280 Start Application Sharing Service 280 Start Archiving Service 281 Start Audio Test Service 282 Start Audio Video Authentication Service 283 Start Audio Video Conferencing Service 284 Start Audio Video Edge Service 284 Start Bandwidth Policy Service (Authentication) 285 Start Bandwidth Policy Service (Core) 286 Start Call Detail Recording Service 287 Start Call Park Service 288 Start Centralized Logging Service Agent 288 Start Conferencing Announcement Service 289 Start Conferencing Attendant Service 290 Start File Transfer Agent Service 291 Start Front End Service 292 Start IM Conferencing Service 292 Start Lync Response Group Service 293 Start Master Replicator Service 294 Start Mediation Service 295 Start Monitoring Agent Service 296 Start OCS Response Group Service 296 Start Outside Voice Control Service 297 Start QoE Monitoring Service 298 Start Replica Replicator Service 299 Start Telephony Conferencing Service 300 Start Web Conferencing Compatibility Service 300 Start Web Conferencing Edge Service 301 Start Web Conferencing Service 302 Start XMPP Translating Gateway Service 303 Stop Access Edge Service 304 Stop Application Host Service 304 Stop Application Sharing Service 305 Stop Archiving Service 306 Stop Audio Test Service 307 Stop Audio Video Authentication Service 308 Stop Audio Video Conferencing Service 308 Stop Audio Video Edge Service 309 Stop Bandwidth Policy Service (Authentication) 310 Stop Bandwidth Policy Service (Core) 311 Stop Call Detail Recording Service 312 Stop Call Park Service 312 Stop Centralized Logging Service Agent 313 Stop Conferencing Announcement Service 314 Stop Conferencing Attendant Service 315 Stop File Transfer Agent Service 316 Stop Front End Service 316 Stop IM Conferencing Service 317 Stop Lync Response Group Service 318 Stop Master Replicator Service 319 Stop Mediation Service 320 Stop Monitoring Agent Service 320 Stop OCS Response Group Service 321 Stop Outside Voice Control Service 322 Stop QoE Monitoring Service 323 Stop Replica Replicator Service 324 Stop Telephony Conferencing Service 324 Stop Web Conferencing Compatibility Service 325 Stop Web Conferencing Edge Service 326 Stop Web Conferencing Service 327 Stop XMPP Translating Gateway Service Microsoft Lync Server agent: User's Guide

461 take actions descriptions 279 Technotes 432 Thread Count attribute 78 Three or More Character Prefix Search Requests attribute 57 Throttled Requests (Per Sec) attribute 60, 82 Throttled Requests attribute 60, 82 Throttling and Authentication attribute group 163 Throttling and Authentication Statistics workspace 30 Time Generated attribute 107 Time Skewed Proof Tickets Rejected (Per Sec) attribute 178 Time Skewed Proof Tickets Rejected attribute 178 Timed Out Sessions (Per Sec) attribute 100 Timestamp attribute 48, 50, 58, 61, 63, 64, 70, 71, 72, 75, 80, 83, 85, 86, 93, 96, 97, 107, 113, 115, 117, 119, 120, 121, 133, 136, 138, 139, 144, 147, 149, 150, 151, 154, 158, 161, 163, 180, 182, 184, 185, 187, 189, 192, 193, 200, 202, 204, 205, 206, 207, 208, 209, 210, 211, 212, 213, 214, 215, 216, 217, 218, 219, 220, 221, 222, 223, 224, 225, 226, 227, 228, 229, 230, 231, 232, 233, 234, 235, 236, 237, 238, 239, 240, 241, 242, 243, 244, 245, 246, 247, 248, 249, 250 Tivoli Common Reporting problems and workarounds 393 Tivoli Enterprise Console event mapping 395 Total Failed Requests attribute 101 Total IM Sessions attribute 102 Total Instant Messages Failed To Deliver attribute 104 Total Instant Messages Received attribute 104 Total Instant Messages Sent attribute 103 Total LDAP Errors attribute 92 Total Requests (Per Sec) attribute 179 Total Requests attribute 101, 179 Total Requests in Processing attribute 165 Total Search Requests attribute 93 Total Search Requests Denied attribute 95 Total Sessions attribute 97 Total Timed Out Sessions attribute 99 trace turn off 353 turn on 352 trace settings 350 tracing 348 Transactions Timed Out (Per Sec) attribute 163 Transactions Timed Out attribute 162 troubleshooting 343 agent-specific 357 agent-specific workspaces 360 installation 354 problems and workarounds 354 remote deployment 356 situations 364 Take Action commands 367 Tivoli Common Reporting 393 turn off trace 353 turn on trace 352 uninstallation 354 workspaces 360 Two Character Prefix Search Requests attribute 56 attribute 77 U Unauthenticated Requests in Processing attribute 164 Unhandled Application Exceptions attribute 200 User Authenticated Requests in Processing attribute 164 User Cache Hits (Per Sec) attribute 186 User Cache Hits attribute 186 user interface options 9 User Resource Responses attribute 75 User Services situations 276 workspaces descriptions 33 User Services Conference Control attribute group 180 User Services Conference Control Notification attribute group 181 User Services DBStore attribute group 183 User Services Endpoint Cache attribute group 184 User Services HTTPS Transport attribute group 186 User Services MCU Allocation Latency attribute group 189 User Services Pool Conference Statistics attribute group 191 User Services workspace 34 User Sessions IM Statistics workspace 27 User Sessions Logon Statistics workspace 28 User Sessions Request Statistics workspace 28 User Sessions Statistics workspace 28 V Validation Failed Reports attribute 144 Video Channels Started attribute 135 views Active Directory Search Statistics workspace 26 Address Book Statistics workspace 29 Archiving DB Operations Statistics workspace 24 Archiving workspace 23 Audio Video Calls Quality Statistics workspace 31 Audio Video CCCP Processing Statistics workspace 24 Audio Video Conferencing Server workspace 24 Authentication Statistics workspace 26 Availability workspace 25 CDR DB Operations Statistics workspace 26 CDR workspace 26 Conference Control Notifications Statistics workspace 33 Conference Control Statistics workspace 33 CWA workspace 27 Event Log workspace 28 HTTPS Transport Statistics workspace 33 IM CCCP Processing Statistics workspace 28 IM Conferencing Statistics workspace 29 IM Server workspace 29 Instant Messaging Statistics workspace 29 Lync Server Media Quality Statistics workspace 24 Lync Web App workspace 30 MCU Allocation Latency Statistics workspace 33 Media Conferencing Statistics workspace 25 Microsoft Lync Server workspace 23 Network Media Quality Statistics workspace 31 Performance Object Status workspace 25 Pool Conference Statistics workspace 33 QoE Monitoring Server workspace 31 Security and Authorization Statistics workspace 27 SIP Networking Statistics workspace 32 SIP Peers Statistics workspace 32 SIP Protocols Statistics workspace 32 SIP workspace 31 SIPEPS Transaction Statistics workspace 32 Throttling and Authentication Statistics workspace 30 User Services workspace 34 User Sessions IM Statistics workspace 27 User Sessions Logon Statistics workspace 28 User Sessions Request Statistics workspace 28 User Sessions Statistics workspace 28 Index 451

462 views (continued) Web CCCP Processing Statistics workspace 34 Web Conferencing Server workspace 34 Web Relay Data Collaboration Statistics workspace 30 Web Relay Statistics workspace 30 Virtual Size attribute 77 W Web CCCP Processing attribute group 193 Web CCCP Processing Statistics workspace 34 Web Conferencing attribute group 199 Web Conferencing Server situations 277 workspaces descriptions 34 Web Conferencing Server workspace 34 Web MCU State and Performance attribute group 202 Web Relay Data Collaboration Statistics workspace 30 Web Relay Statistics workspace 30 Web Ticket Authentication Requests (Per Sec) attribute 174 Web Ticket Authentication Requests attribute 174 wikis 432 Windows Authentication Requests (Per Sec) attribute 166 Windows Authentication Requests attribute 166 workarounds 354 Workflow Editor 329 Working Set Size attribute 78 workspaces Active Directory Search Statistics 26 Address Book Statistics 29 Archiving 23 Archiving DB Operations Statistics 24 Audio Video Calls Quality Statistics 31 Audio Video CCCP Processing Statistics 24 Audio Video Conferencing Server 24 Authentication Statistics 26 Availability 25 CDR 26 CDR DB Operations Statistics 26 Conference Control Notifications Statistics 33 Conference Control Statistics 33 CWA 26, 27 descriptions 23 Event Log 28 HTTPS Transport Statistics 33 IM CCCP Processing Statistics 28 IM Conferencing Statistics 29 IM Server 28, 29 Instant Messaging Statistics 29 Lync Server Media Quality Statistics 24 Lync Web App 29, 30 MCU Allocation Latency Statistics 33 Media Conferencing Statistics 25 Microsoft Lync Server 23 Network Media Quality Statistics 31 Performance Object Status 25 Pool Conference Statistics 33 predefined 21 problems and workarounds 360 QoE Monitoring Server 31 Security and Authorization Statistics 27 SIP 31 SIP Networking Statistics 32 SIP Peers Statistics 32 SIP Protocols Statistics 32 SIPEPS Transaction Statistics 32 workspaces (continued) Throttling and Authentication Statistics 30 User Services 33, 34 User Sessions IM Statistics 27 User Sessions Logon Statistics 28 User Sessions Request Statistics 28 User Sessions Statistics 28 Web CCCP Processing Statistics 34 Web Conferencing Server 34 Web Relay Data Collaboration Statistics 30 Web Relay Statistics 30 Workspaces additional information 21 overview 21 WS Federated Authentication Requests (Per Sec) attribute 173 WS Federated Authentication Requests attribute 172 X X INTERNAL Address Book File Download Lync attribute group 203 X INTERNAL Address Book File Download Lync13 attribute group 204 X INTERNAL Address Book Web Query lync attribute group 204 X INTERNAL Address Book Web Query lync13 attribute group 205 X INTERNAL Archiving Service DB Operations LYNC attribute group 205 X INTERNAL Archiving Service DB Operations OCS attribute group 206 X INTERNAL Archiving Service Read LYNC attribute group 206 X INTERNAL Archiving Service Read OCS attribute group 207 X INTERNAL Archiving Service Write LYNC attribute group 207 X INTERNAL Archiving Service Write OCS attribute group 208 X INTERNAL Audio Video CCCP Processing Lync attribute group 208 X INTERNAL Audio Video CCCP Processing Lync13 attribute group 209 X INTERNAL Audio Video CCCP Processing OCS attribute group 209 X INTERNAL Audio Video MCU State and Performance LYNC attribute group 210 X INTERNAL Audio Video MCU State and Performance LYNC13 attribute group 210 X INTERNAL Audio Video MCU State and Performance OCS attribute group 211 X INTERNAL Audio Video Operations LYNC attribute group 211 X INTERNAL Audio Video Operations LYNC13 attribute group 212 X INTERNAL Audio Video Operations OCS attribute group 212 X INTERNAL CDR Service DB Operations LYNC attribute group 213 X INTERNAL CDR Service DB Operations OCS attribute group 213 X INTERNAL CDR Service Read LYNC attribute group 214 X INTERNAL CDR Service Read OCS attribute group 214 X INTERNAL CDR Service Write LYNC attribute group 215 X INTERNAL CDR Service Write OCS attribute group 215 X INTERNAL IM CCCP Processing LYNC attribute group Microsoft Lync Server agent: User's Guide

463 X INTERNAL IM CCCP Processing LYNC13 attribute group 216 X INTERNAL IM CCCP Processing OCS attribute group 217 X INTERNAL IM Conferencing LYNC attribute group 217 X INTERNAL IM Conferencing LYNC13 attribute group 218 X INTERNAL IM Conferencing OCS attribute group 218 X INTERNAL IM MCU State and Performance LYNC attribute group 219 X INTERNAL IM MCU State and Performance LYNC13 attribute group 219 X INTERNAL IM MCU State and Performance OCS attribute group 220 X INTERNAL Instant Messaging LYNC attribute group 220 X INTERNAL Instant Messaging LYNC13 attribute group 221 X INTERNAL Instant Messaging OCS attribute group 221 X INTERNAL Lync Media Quality attribute group 222 X INTERNAL Lync Media Quality13 attribute group 222 X INTERNAL Lync Web Relay attribute group 223 X INTERNAL Lync Web Relay13 attribute group 223 X INTERNAL Media Planning Lync attribute group 224 X INTERNAL Media Planning Lync13 attribute group 224 X INTERNAL Media Planning OCS attribute group 225 X INTERNAL MSMQ Operations Lync attribute group 225 X INTERNAL MSMQ Operations Lync13 attribute group 226 X INTERNAL MSMQ Operations OCS attribute group 226 X INTERNAL QMS Agent Lync attribute group 227 X INTERNAL QMS Agent OCS attribute group 227 X INTERNAL SIP Networking LYNC attribute group 228 X INTERNAL SIP Networking LYNC13 attribute group 228 X INTERNAL SIP Networking OCS attribute group 229 X INTERNAL SIP Peers LYNC attribute group 229 X INTERNAL SIP Peers LYNC13 attribute group 230 X INTERNAL SIP Peers OCS attribute group 230 X INTERNAL SIP Protocols LYNC attribute group 231 X INTERNAL SIP Protocols LYNC13 attribute group 231 X INTERNAL SIP Protocols OCS attribute group 232 X INTERNAL SIPEPS Transactions LYNC attribute group 232 X INTERNAL SIPEPS Transactions LYNC13 attribute group 233 X INTERNAL SIPEPS Transactions OCS attribute group 233 X INTERNAL Throttling and Authentication Lync attribute group 234 X INTERNAL Throttling and Authentication Lync13 attribute group 234 X INTERNAL USRV Conference Control LYNC attribute group 235 X INTERNAL USRV Conference Control LYNC13 attribute group 235 X INTERNAL USRV Conference Control Notification LYNC attribute group 236 X INTERNAL USRV Conference Control Notification LYNC13 attribute group 236 X INTERNAL USRV Conference Control Notification OCS attribute group 237 X INTERNAL USRV Conference Control OCS attribute group 237 X INTERNAL USRV DBStore LYNC attribute group 238 X INTERNAL USRV DBStore LYNC13 attribute group 238 X INTERNAL USRV DBStore OCS attribute group 239 X INTERNAL USRV EndpointCache LYNC attribute group 239 X INTERNAL USRV EndpointCache LYNC13 attribute group 240 X INTERNAL USRV EndpointCache OCS attribute group 240 X INTERNAL USRV HTTPS Transport LYNC attribute group 241 X INTERNAL USRV HTTPS Transport LYNC13 attribute group 241 X INTERNAL USRV HTTPS Transport OCS attribute group 242 X INTERNAL USRV MCU Allocation Latency LYNC attribute group 242 X INTERNAL USRV MCU Allocation Latency LYNC13 attribute group 243 X INTERNAL USRV MCU Allocation Latency OCS attribute group 243 X INTERNAL USRV Pool Conference Statistics LYNC attribute group 244 X INTERNAL USRV Pool Conference Statistics LYNC13 attribute group 244 X INTERNAL USRV Pool Conference Statistics OCS attribute group 245 X INTERNAL WEB CCCP Processing LYNC attribute group 245 X INTERNAL WEB CCCP Processing LYNC13 attribute group 246 X INTERNAL WEB CCCP Processing OCS attribute group 246 X INTERNAL WEB Conferencing LYNC attribute group 247 X INTERNAL WEB Conferencing LYNC13 attribute group 247 X INTERNAL WEB Conferencing OCS attribute group 248 X INTERNAL WEB MCU State and Performance LYNC attribute group 248 X INTERNAL WEB MCU State and Performance LYNC13 attribute group 249 X INTERNAL WEB MCU State and Performance OCS attribute group 249 Index 453

464 454 Microsoft Lync Server agent: User's Guide

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