GSX Monitor & Analyzer for Exchange On premise. Performance, Reporting, Management

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1 GSX Monitor & Analyzer for Exchange On premise Performance, Reporting, Management 1

2 About GSX Solutions Founded in 1996, Headquartered in Switzerland Offices in USA, UK, France, Switzerland, China 600 customers In 40 countries GSX Solutions

3 Customers References GSX Solutions

4 Monitor & Report on your infrastructure & End User performance Real Time dashboard of quality of service delivered to your end users Monitor Executive mailboxes Detect & troubleshoot latency issues at your critical locations Manage Exchange 2007, 2010, 2013 & 2016 on premise and hybrid Test & report on Infrastructure performance & usage Test hybrid deployment availability and performance Agentless End-to-end tests Alert by profile if thresholds are exceeded Automatic reports and SLA tracking Full integration with enterprise management tools Collects service availability and server statistics GSX Solutions

5 Exchange 2010 Infrastructure checks Discover and manage multiple Organizations at the same time Mailbox Server, MAPI connectivity Mailbox Databases size and availability, DAG High Availability and Replication CAS & CAS Array availability & performance. Synthetic Transactions (OWA, Active Sync, Outlook Anywhere, etc.), Exchange Autodiscover, CAS Array protocol latency and availability Hub, queues monitoring, threshold on delivery and unreachable queue, mail flow statistics reporting System monitoring of Windows services, Exchange Processes, Disk space, & performance counters Mail Routing internal, external, hybrid tests and reports GSX Solutions

6 Exchange 2013 Infrastructure checks Discover and manage multiple Organizations at the same time Mailbox Role server monitoring at the Service Level Checks and Report on Protocols connectivity services on Mailbox & CAS Mailboxes Databases availability and size & Automate checks on DAG replication and high availability Mailbox Transport Service Availability and Usage, be alerted on Suspended and retry queues, threshold on delivery and unreachable queue, mail flow statistics Reporting Real Time monitoring of CAS proxy & Transport (SMTP) services! System monitoring of Windows services, Exchange Processes, Disk space, maintenance for any servers! Mail Routing internal, external, hybrid tests and reports GSX Solutions

7 Detect Any End User Latency Issues! Service Quality real time dashboard Configure as many Scenarios as you want from multiple critical locations Simple or custom complex scenarios with real time latency monitoring Detect peak latency issues and be alerted instantly Track performance from multiple critical locations Automatic, Simple & Easy to Use GSX Solutions

8 End User scenario under the hood Example of step by step Exchange & Active Sync End-User Scenarios Mail Routing options Exchange Online to Exchange Online Exchange on Premise to Exchange Online Exchange Online round trip to external service Exchange one way to External service External service one way to Exchange Online Additional available Exchange Online Scenarios: Create a Task Create a Folder Create Meeting Create an Download an attachment Search an Item Resolve a User Open Mailbox Outlook Connect to the Exchange organization Authenticate as a user Display the name of the Mailbox Count the number of items in that inbox Discover and count all folder in the inbox Check the number of unread items Additional available Active Sync end User scenarios for Open Mailbox Resolve User Free / Busy Check Send an Active Sync Send Mail Connection to the Active Sync End Point Authenticate as a user for each step Retrieve Active Sync supported commands Provision the device to retrieve Policy setting Synchronize changes between device & server Create and Send an to the server GSX Solutions

9 Active Sync & Exchange on premise End user Scenarios Monitor & Report on the performance of real set of actions done by End Users on premise or Hybrid What is the performance for a Outlook End User set of actions? What is the performance of complex Active Sync User Operations? What is the availability and performance of Hybrid environment? Simulate actions of random user Joe User at 9 am Joe first Opens his mailbox Then Joe Resolves user in order to Create a meeting with the user he just resolved Joe then Searches for mail in his mailbox Then he Creates an with an attachment to notify the attendee of upcoming meeting >> What is the performance for a basic 9am set of actions? GSX constantly checks and reports on that! Simulate a Device performing series of actions on Exchange Online Open a mailbox through a Device Check if a user is free or busy for a meeting Resolve this user in his mailbox And send him an from his Device Interconnection of the Hybrid Infrastructure Create a meeting On Line Send the meeting to On Premise users Simultaneously resolve users between Online and the On Premise Exchange Mail routing between from Online to On Premise & vice versa >> What is the performance of Exchange Online delivered to Active >> Is Exchange Online able to connect Sync Devices in day to day life? and work with your On Premise Environment? GSX Solutions

10 Ensure hybrid Directory Synchronization GSX constantly check the health of hybrid Synchronization between AD and Office 365 GSX alerts and troubleshoots any issue within the Microsoft Directory Synchronization You don t need to wait for user complaints anymore Reduce dramatically help desk support calls No need to check in event log and spent time to look for errors anymore Reduce considerably the Mean Time to Repair Automatic, Simple & Easy to Use GSX Solutions

11 Automatic End User Report & Alerts Exchange Mailboxes reporting Exchange Active Sync devices reporting Where are your Mailboxes? Name, city, country, site, type, alias, etc. What kind of devices are registered? User, type, OS, Operator, Active Sync version, etc. Are they used? Last logon date, disconnect date and reason How are they used? Last sync attempt & success, heartbeat, folder sync, etc. How are they used? Size, items, Quota management statistics Are they compliant? Policy applied, status & update, wipe supported GSX Solutions

12 On demand Reporting & Forecasting One Reporting tool for your infrastructure statistics & end user performance Compare instantly the performance of your scenarios from your different locations Detect in seconds bottlenecks in your environment Access through profiles for instant Self-Service Reports Automatic PDF reports for management, service line & customers Establish base line and performance SLAs for your Exchange Online environment GSX Solutions

13 GSX Monitor Integration with SCOM Communicate automatically with your centralized Incident Management Platform and Team GSX MONITOR Management Pack for SCOM Instantly integrates GSX Monitor's capabilities straight into your SCOM Administration tab. Facilitate and unify your reporting by forwarding GSX Monitor information to your global monitoring console Provide End User Scenarios, Server, Usage Alerts directly in the Alert Console Easy reporting on any critical KPIs and SLAs Capture GSX Monitor's SNMP Capture GSX Monitor's SNMP traps and display them into SCOM monitoring window under: - Critical Alerts - Warning Alerts - Information Alerts GSX Solutions

14 Schedule a free trial with us! Extremely simple trial process Get a free walk-through with our technical team Get immediate reports & results! Keep it if you like it! Schedule an install call with our technical team GSX team configures the access and walks you through your reports Get immediate infrastructure and end user performance results & reports GSX Solutions

15 Several Ways to Deliver Value Managed Subscription GSX installs, maintains and manages the tool for you. All the new features are always configured Guarantees that you always get the most out of the tools No learning curve for your team, GSX team just delivers the results you expect Service packages are included and can be customized Additional services to help you during special projects can be added Price is simple, costs are predictive Subscription + custom services Cost per month per user GSX sets up, configures and trains your team Your team manages and upgrades the tool Additional services can be ordered to help you on new features or projects Perpetual + custom services You buy the tool one time + maintenance fee (upgrade & support) GSX sets up, configures and trains your team Your team manages and upgrades the tool Additional services can be ordered to help you on new features or projects GSX Solutions

16 GSX Solutions additional offers for Hybrid Cloud environment Exchange Online SharePoint Online Skype for Business online Office 365 Management Performance Monitoring Performance Reporting Usage Reporting Services Usage Reporting Usage Reporting Security & Compliance Reporting Services Usage Reporting Mass Management Services GSX Solutions

17 GSX Solutions for Exchange Online Test the service with true end user scenarios Compare services from multiple locations Detect bottlenecks in your environment Get alerted on end user statistics Troubleshoot latency of the service Performance Reporting Availability & Performance Licenses usage Security settings Usage growth Message traffic Mobility connections and usage Migration assessment & performance health check Assess your needs, detect your bottlenecks before and during your migration Ensure end user satisfaction Performance Base Lining Define SLAs, guarantee end user performance and optimize your infrastructure Services Management Take action on large number of licenses Perform group actions Provide help desk with easy and possibly restricted admin rights Track any changes made on configuration GSX Solutions

18 GSX Solution optional services On demand expertise for your projects SKILL CENTER Members of Microsoft TAP Official testing for Microsoft Certified experts Methodology definition Business Intelligence Analyst Sharing center for customers Feedback & experiences Experts REFERENCES Service Delivery management Infrastructure optimization & Capacity planning Troubleshooting & Performance Health Migration preparation & performance assessment Monitoring & Reporting projects TOOLS 20 years in Monitoring & Reporting development tools Infrastructure and end user performance focused Exchange, SharePoint and Lync on premise and online performance assessment Agentless TEAM Microsoft Product Experts End User satisfaction expertise Certifications Member of the Skill Center & Microsoft TAP Multiple projects among our GSX Solutions 2015 customer references 18

19 GSX Solutions Headquarter Geneva, Switzerland GSX Solutions USA Boston, MA GSX Solutions