BSB51107 Diploma of Management Information Booklet
Qualification Information This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to, or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches. The qualification requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work or the work of a team. Job roles Possible job titles relevant to this qualification include: Manager Entry requirements There are no entry requirements for this qualification. Pathways into the qualification Preferred pathways for candidates considering this qualification may include: OR BSB40212 Certificate IV in Business or other relevant qualification with vocational experience assisting in a range of support roles without a formal business qualification. Pathways from the qualification A range of Diploma level qualifications. Study Options This course can be undertaken on campus or some flexible/online options are available. Recognition of Existing Skills When you apply to train at TasTAFE you can ask for recognition of previous work or study experience. This is called Recognition of Current Competency (RCC) or Recognition of Prior Learning (RPL). Page 2 Version: 18-Aug-14
What types of training options are there? Frequently Asked Questions and Answers Training options include face-to-face delivery, and/or supported flexible study with online resources or a combination of blended learning. How can I be accepted into a Business course? Semester I enrolments: January Semester 2 enrolments: July On-line: Ongoing enrolments throughout the year When will a timetable be issued? A timetable will be issued on the day of enrolment. When will classes start? Semester 1: February 2014 Semester 2: July 2014 On-line: Ongoing enrolments throughout the year What are the fees and charges for the Business courses? Upfront payment of fees at the time of enrolment is preferred. You can use credit cards, cash, cheque and EFTPOS to make your payment. If you are unable to meet your upfront payment, you will be able to pay the fees in full within 30 days where you can request an invoice and pay on this basis. Alternatively, VET-FEE-HELP is available for students studying at diploma level and above. VET FEE-HELP can be used to pay for all or part of an eligible student s tuition fees, but cannot be used for additional study costs such as accommodation or text books (for further information visit www.tastafe.tas.edu.au/vetfeehelp). Where do I go to pay my fees? Once you have completed your enrolment forms with the Business staff you can proceed to Client Services Staff in the Main Office of TasTAFE on the corner of Paterson & Wellington Streets, Launceston to finalise your enrolment. What textbooks, stationery etc. is required? If textbooks are required a list will be provided. These books are available for hire from the library. Please bring with you pen and paper. What if I have already completed a competency in another qualification? Students may apply for Credit Transfer for any successfully completed competency or competencies from one qualification to another. Credit Transfers do not attract fees. Does TasTAFE have a Recognition Policy? Yes, TasTAFE does have a Recognition Policy. For further information about recognition of prior learning and skills, or to apply for recognition, please contact your teacher or Client Services staff. Do refunds apply? A refund of fees can only be made if you have not yet started your course, or participated in the module or competency for which you are seeking a refund. A minimum refund of $20 applies. Page 3 Version: 18-Aug-14
The Classroom Start of Classes Classes commence in February and July Class Times Day Classes: 9:00 am to 12:00 noon 1.00pm to 4.00 pm or 1.30-4.30 pm 6.00 9.00 pm Equipment Required for Classes Pen and paper Textbooks as per the unit you are enrolled in (available in the Library) Flash Drives are recommended Methods of Delivery Face to face teacher facilitated classes Supported flexible study (ie attending class and working from home) Students may be required to complete a minimal amount of work outside of class time On-line Assessment (Competency Based) Formal Assessment at the end of the unit you are enrolled in Practical learning tasks as you progress through your unit. Page 4 Version: 18-Aug-14
Possible Structured Pathway This program provides students with a possible structured pathway through the BSB07 Training Package. BSB20112 Certificate II in Business BSB30112 Certificate III in Business BSB30412 Certificate III in Business Administration BSB40212 Certificate IV in Business BSB51107 Diploma of Management Page 5 Version: 18-Aug-14
Diploma of Management Requirements Total number of units = 8 8 elective units 5 elective units must be selected from the Group A units listed below. 3 elective units may be selected from Group A units or Group B units listed below, from this Training Package or from any current accredited course or endorsed Training Package at this qualification level. One unit may be selected from either a Certificate IV or Advanced Diploma qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Cluster Competency Group Sub Leadership & Strategy PSPGOV511A Provide Leadership BSBMGT616A Develop and Implement Strategic Plans B B 99.00 158.40 257.40 Development BSBWOR501B Manage Personal Work Priorities and Professional A 118.80 Development BSBLED501A Develop a Workplace Learning Environment A 118.80 237.60 Customer Service BSBCUS501C Manage Quality Customer Service A 79.20 Managing Performance BSBMGT502B Manage People Performance BSBHRM507A Manage Separation or Termination A B 138.60 99.00 237.60 Recruitment & Workforce Planning BSBHRM405A Support the Recruitment, Selection & Induction of Staff BSBHRM513A Manage Workforce Planning B B 99.00 118.80 217.80 WHS & Risk Management BSBWHS501A Ensure a safe Workplace BSBRSK501B Manage Risk A A 118.80 118.80 237.60 TOTAL 1267.20 Page 6 Version: 18-Aug-14
Group A Electives BSBCUS501C Manage quality customer service This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. Operators may have staff involved in delivering customer service and are responsible for the quality of their work. In many instances the work will occur within the organisation s policies and procedures framework. At this level, the exercise of considerable discretion and judgment, using a range of problem solving and decision making strategies, will be required. Plan to meet internal and external customer requirements Ensure delivery of quality products and services Monitor, adjust and review customer service BSBLED501A Develop a workplace learning environment This unit describes the performance outcomes, skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning, and to monitor and improve learning performance. Create learning opportunities Facilitate and promote learning Monitor and improve learning effectiveness BSBMGT502B Manage people performance This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. Allocate work Assess performance Provide feedback Manage follow up BSBRSK501B Manage risk This unit describes the performance outcomes, skills and knowledge required to manage risks in a range of contexts across the organisation or for a specific business unit or area. Establish risk context Identify risks Analyze risks Select and implement treatments Page 7 Version: 18-Aug-14
BSBWHS501A Ensure a safe workplace This unit describes the performance outcomes, skills and knowledge required to establish, maintain and evaluate the organisation s work health and safety (WHS) policies, procedures and programs in the relevant work area according to WHS legislative requirements. Establish and maintain a WHS management system Establish and maintain effective and compliant participation arrangements for managing WHS Establish and maintain procedures for effectively identifying hazards, and assessing and controlling risks Evaluate and maintain a WHS management system BSBWOR501B Manage Personal Work Priorities and Professional Development This unit describes the performance outcomes, skills and knowledge required to manage own performance and professional development. Particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. Establish personal work goals Set and meet own work priorities Develop and maintain professional competence Group B Electives BSBMGT616A Develop And Implement Strategic Plans This unit describes the performance outcomes, skills and knowledge required to establish the strategic direction of the organisation, and to sustain competitive advantage and enhance competitiveness. It requires analysis and interpretation of relevant markets, capability assessment of the organisation, and its existing and potential competitors and allies. It also covers implementation of the strategic plan. Confirm organisational vision and mission Analyse the internal and external environment Write strategic plan Implement strategic plan BSBHRM507A Manage separation or termination This unit describes the performance outcomes, skills and knowledge required to deal with redeployment, resignation, retirement, dismissal and redundancy, including the conduct of exit interviews. Develop policies and procedures for separation/termination of employment Manage separation/termination processes Manage exit interview process Page 8 Version: 18-Aug-14
Group B Unit Electives PSPGOV511A Provide Leadership This unit covers achievement of operational results and effective working relationships through leadership, feedback and support of individuals in a workgroup that may exist in the workplace, be formed for a special purpose or project, or consist of community members, volunteers, inter-agency members, etc. It includes facilitating commitment to objectives and required standards; contributing to the development of a cooperative, high performance workgroup; giving and receiving feedback on performance; supporting and participating in development activities; and providing leadership, direction and guidance in the workgroup. In practice, leading a workgroup may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, providing client service, developing policy, building community relationships, improving workplace legislative performance, providing technical expertise, etc. Facilitate commitment to objectives and required standards Contribute to the development of a co-operative, high performance workgroup Give and receive feedback on performance Support and participate in development activities Provide leadership, direction and guidance in the workgroup BSBHRM405A Support the Recruitment, Selection & Induction of Staff This unit describes the performance outcomes, skills and knowledge required to execute tasks associated with the recruitment cycle. Performance of the work described in this unit will be underpinned by in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions. Plan for recruitment Plan for selection Support selection process Induct successful candidate BSBHRM513A Manage Workforce Planning This unit describes the performance outcomes, skills and knowledge required to plan workforce strategies to achieve organisational goals and objectives. It includes assessing factors that may affect the supply of workers, aligning workforce objectives with business plans, and designing strategies and succession plans to ensure a competent and appropriately diverse workforce is available to meet anticipated changes. The unit covers the research associated with labour markets and the requirement to match organisational needs with employee skills and commitment. Research workforce requirements Develop workforce objectives and strategies Implement iniatives to support workforce planning objectives Monitor and evaluate workforce trends Page 9 Version: 18-Aug-14
7 Diploma in Management Information Booklet For further details contact: Block A, Ground Floor Corner Paterson & Wellington Streets Launceston Ph: (03) 6777 2468 Fax: (03) 6336 2277 Email: businessnorth@tastafe.tas.edu.au Page 10 Version: 18-Aug-14