BSB60407 Advanced Diploma of Management

Transcription

1 BSB60407 Advanced Diploma of Management Recognition of Prior Learning (RPL) Toolkit Version 1 Sutherland College Gymea TAFE 1

2 Acknowledgements Sutherland College, Gymea Campus, Business Studies Department, would to acknowledge the following resources in the production of the TAFE NSW BSB60407 Advanced Diploma of Management Recognition Toolkit. LMT07 Textiles Clothing and Footwear Training Package v3.1 Diploma of Applied Fashion Design and Technology Teacher Resource Record of Evidence for Assessor Training and Education Support Industry Skills Units Meadowbank MEM05 Metal and Engineering Training Package v4 Certificate III in Locksmithing (Ultimo) RPL/Credit Tool Ultimo Version 1 Training and Education Support Industry Skills Units Meadowbank Prepared by: Isabel McIntyre - Teacher Business Studies Department Reviewed by: Jennifer Barlow Head Teacher Business Studies Department Date: 21 May 2012 Version: 1.0 The State of New South Wales, Department of Education and Training, TAFE NSW, Sutherland College of TAFE, Gymea Campus, Business Studies Department. Copyright of this material is reserved to TAFE NSW, Training and Education Support, Sutherland College of TAFE, Gymea Campus, Business Studies Department. Reproduction or transmittal in whole or in part, other than for the purposes of private study or research, and subject to the provisions of the Copyright Act, is prohibited without the written authority of TAFE NSW, Training and Education Support, Sutherland College of TAFE, Gymea Campus, Business Studies Department. Sutherland College Gymea TAFE 2

3 Table of Contents Section 1 Introduction... 4 Section 2 Glossary Section 3 Course Structure Section 4 Information for assessors and candidates Section 5 Recognition guides Section 6 Sample professional conversation questions Section 7 Appendices 7.1 Cover Sheet Portfolio of evidence Template questions Sutherland College Gymea TAFE 3

4 Section 1 Introduction Welcome to BSB60407 Course Number: Advanced Diploma of Management. This recognition tool has been developed to assist candidates to achieve this qualification through recognition of their existing skills, experiences and qualifications. The intent of the recognition tool is to provide easy to understand and user friendly materials to assist with the gathering evidence to demonstrate competency. This recognition tool is divided into the following sections. Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7 Introduction Glossary Course Structure Information for assessors and candidates Recognition guides Sample professional conversation questions Appendices 7.1 Cover Sheet Portfolio of Evidence 7.2 Template questions Sutherland College Gymea TAFE 4

5 Section 2 Glossary Term Acceleration Assessment Assessor Authenticity Course packaging Competence Credit Currency Evidence Definition Movement through an education or training program at a faster rate than usual. Process where a judgement is made about the candidate s skills and/or knowledge. The decision is (usually) based on evidence that the candidate can provide or demonstrate, in an activity or in the workplace. Person who will make the decision about the candidate s competence in one or more units. This person will be qualified in the area in which the assessment is being made. One of the requirements that applies to the evidence a candidate supplies. It must all be genuine and have been verified as their own work. To be authentic evidence should be from original documents if possible and/or copies signed by the relevant authorised person. A TAFE College might allow the candidate to sit a challenge test or equivalency test to better assess their knowledge and skills in the units for which they are seeking RPL/Credit. The process of grouping units of competency from a Training Package into combinations which represent whole job roles, or key functions, that is meaningful in the workplace. The candidate s ability to perform tasks or demonstrate knowledge and/or skills to the standard required in the workplace. Granted to a candidate on the basis of previous study (credit transfer) and/or experience (recognition of prior learning). The credit provides the candidate exemption from a particular course, subject or unit of competency (also called advanced standing or recognition). Another requirement that applies to evidence the candidate submits. All evidence must be recent, generally, no more than 3 years old. If older than this, the candidate might not remember how to perform certain tasks or the tasks (or the technology used to perform them) may have changed. Consists of all the information a candidate needs to present to be judged competent in the unit/s in which they are being assessed. Evidence may be of many types and may include: portfolio, samples of work, certificates, letters of recommendation (from employers or clients), photographs, video evidence and/or a completed work journal. Sutherland College Gymea TAFE 5

6 Term Generic skills National recognition Recognition portfolio Self-assessment Sufficiency Unit of competency Validity Definition Are those skills which are not specific to a particular occupation or industry, but are essential for work, education and life generally. All qualifications include generic skills which may be referred to as Core Skills, Foundation Skills or Employability Skills. If a candidate has successfully studied a nationally developed unit of competency through another training organisation, they can claim the result for the same unit in their TAFE NSW studies. Form of evidence a candidate may put together to apply for recognition. Candidates submit it to their TAFE teacher or to their workplace assessor. It may contain a variety of evidence: e.g. photos, third party reports, certificates. All copies of evidence in recognition portfolios must be signed and dated to prove authenticity. Means that the candidate makes a preliminary judgement about whether they are competent in the units of competency for which they are applying for recognition. Self-assessment is only an indication of candidate competence. An assessor needs to formally assess the candidate in order to grant recognition. Relates to whether evidence covers all components of the competency for the candidate to consistently achieve the standard required. Sufficient evidence may require one, two, three or more sources depending on the nature of the evidence and skills represented. Name given to the individual units that make up a Training Package. Each is written by industry experts and states exactly what should be done in the workplace. They describe the elements, performance criteria and required skills & knowledge involved in performing a particular work activity. The assessment process is valid only if it assesses what it claims to assess. The evidence collected needs to be relevant to the unit/s of competency concerned and demonstrate that the competencies described have been met. Sutherland College Gymea TAFE 6

7 Section 3 Course Structure This course has been designed to reflect the packaging requirements of the Advanced Diploma of Management BSB60407 under the Business Services Training Package (BSB07). The Business Services Training Package states the following rules for this qualification. The Advanced Diploma of Management requires the completion of 8 units of competency made up: 3 core units PLUS 5 elective units At least 3 of the elective units must be selected from the elective units listed in the Training Package for this qualification. The other 2 elective units may be selected from the remaining elective units listed for this qualification or anywhere else in the Business Services Training Package or any other endorsed national Training Package or accredited course at the same qualification level. If not in the elective list for this qualification, one unit can be selected from a Diploma qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package. (source: To satisfy the Training Package requirements, the TAFE NSW course has been structured as follows: Group 1 - Core Units Students must complete all 3 units in this group. Group 2 - Elective Units Students must select five electives from this group. Subgroup 1 - complete at least 3 and no more than 5 units Subgroup 2 - complete 0 and no more than 2 units Subgroup 3 - complete 0 and no more than 1 unit. Sutherland College Gymea TAFE 7

8 Group 1 Core Units - All units must be completed Unit Code BSBINN601B BSBMGT605B BSBMGT616A Core Units Name Manage organisational change Provide leadership across the organisation Develop and implement strategic plans Group 2 Elective Units - All subgroups must be completed - Only 5 modules/units must be completed Subgroup 1 Elective Units - At least 3 and no more than 5 module/units must be completed Unit Code BSBCCO601B BSBCCO602B BSBCCO603B BSBCCO604B BSBCCO605B BSBCCO606B BSBCCO607B BSBCCO608B BSBCOM603B BSBDIV601A BSBFIM601A BSBINM601A BSBIPR601A BSBMGT608C BSBMGT617A BSBMKG609A BSBOHS601B BSBRKG601B BSBRSK501B BSBSUS501A PSPGOV602B PSPPROC602B Elective Units Name Optimise customer contact operations Manage customer contact information Design and launch new customer contact facilities Develop and maintain a service level strategy Develop and maintain a customer contact marketing strategy Forecast and plan using customer contact traffic information analysis Manage customer contact centre staffing Manage customer contact operational costs Plan and establish compliance management systems Develop and implement diversity policy Manage finances Manage knowledge and information Develop and implement strategies for intellectual property management Manage innovation and continuous improvement Develop and implement a business plan Develop a marketing plan Develop a systematic approach to managing OHS Define recordkeeping framework Manage risk Develop workplace policy and procedures for sustainability Establish and maintain strategic networks Direct the management of contracts Sutherland College Gymea TAFE 8

9 Subgroup 2 Other AQF 6 Units from BSB07 or other endorsed training packages - No more than 2 module/units may be completed Unit Code BSBHRM602B BSBHRM604A BSBMGT615A BSBMKG605B BSBOHS608B BSBOHS609B Elective Units Name Manage human resources strategic planning Manage employee relations Contribute to organisation development Evaluate international marketing opportunities Conduct an OHS audit Evaluate an organisation's OHS performance Subgroup 3 AQF 5 Electives No more than 1module/units may be completed Unit Code BSBAUD501B BSBHRM503B BSBHRM504A BSBMGT502B BSBMGT515A BSBPMG507A BSBPMG510A BSBWOR501B BSBWOR502B Elective Units Name Initiate a quality audit Manage performance management systems Manage workforce planning Manage people performance Manage operational plan Manage project communications Manage projects Manage personal work priorities and professional development Ensure team effectiveness Sutherland College Gymea TAFE 9

10 Section 4 Information for assessors and candidates This section will provide general information about the Advanced Diploma of Management and the process of gathering evidence for recognition against the units of competency within the qualification. It provides information about the evidence the candidate will be required to collect. Demonstrating competency Competency standards are often referred to as units of competency and they can be found in a Training Package. Each unit of competency is in turn broken down into smaller parts, called elements and performance criteria. They are what assessors use when they are judging whether or not someone is competent. Competency standards describe what the industry accepts as effective performance in the workplace. It includes the skills and knowledge a worker needs to do a job. Key competencies and employability skills are integrated into the qualification and include collecting, analysing and organising information, communicating ideas and information, planning and organising activities, working with others and in teams, using mathematical ideas and techniques, solving problems, using technology and cultural understanding. Being competent means: knowing how to do a job understanding why the job should be done that way being able to do different tasks at the same time dealing with everyday problems that occur in the job understanding workplace policies and procedures fitting in with others in the workplace Assessors need to be convinced a candidate can do these things not just once, but all the time even when things are not going smoothly. When candidates are submitting evidence for RPL/credit it is strong suggested that a minimum of three (3) forms of evidence is supplied to satisfy element/unit requirements. Sutherland College Gymea TAFE 10

11 What is RPL/Credit? RPL/Credit is an assessment process which can assist a candidate s progress towards a national qualification. Recognition is a process to recognise candidates skills and knowledge based on evidence of their past achievements, or through demonstrating their abilities. This tool provides a framework to prepare candidates for this process and assists them to prepare themselves and their evidence. It will help candidates document skills/experiences and organise evidence into a logical format for assessors. The benefit of RPL/Credit is to reduce unnecessary repetition of previous learning, to achieve qualifications in less time and to gain entry into a higher qualification. TAFE NSW recognises that competency can be achieved through: formal or in work experience general life experience any combination of the above All assessment pathways must incorporate RPL/Credit which allows competencies held by individuals to be formally benchmarked against the MEM05 Metal and Engineering Training Package, a national competency standard. Credit is offered to all candidates who are seeking recognition against the MEM05 competency standards with 100% recognition up-front assessment possible. What will the assessor be looking for? The assessor will require all the supporting evidence a candidate submits to meet the following criteria. Evidence must be: Valid Is the evidence sufficiently relevant to the competencies being assessed and current workplace practices? Sufficient Is there enough evidence to cover all components of the competency unit task skills, task management skills, contingency skills and job/role environment skills as well as provide evidence of competent performance over time? There must be sufficient quality and quantity to demonstrate to the assessor that a candidate can consistently achieve the standard required. Sutherland College Gymea TAFE 11

12 Authentic Can the assessor be confident they are looking at the candidate s own work? Copies of workplace evidence must be verified as their own work by their supervisor, or clearly indicate their contribution. Copies of formal evidence must be verified as authentic against the originals by the assessor, Justice of the Peace or recognised authority. Current Can the assessor be confident the candidate can perform to the standard demonstrated by the evidence, now? Currency of evidence will be determined by the nature of the industry and competencies concerned, but up to 3-5 years previously are indicative that evidence is current. Supporting Evidence Following is a list of ways in which candidates might demonstrate their competence. Validated evidence could include, but is not limited to: Workplace samples/products /interview Sutherland College Gymea TAFE 12

13 Using supporting evidence more than once As there are overlaps between units of competency, one piece of supporting evidence may be able to be used for more than one unit of competency. Method of assessment Methods of assessing the evidence could include but are not limited to: Professional Conversation Challenge Test Documentation s s are used by the assessor to ask questions in order to clarify or expand on the evidence a candidate has provided. Sutherland College Gymea TAFE 13

14 RPL Process Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Enrolment You need to be enrolled in the qualification to be eligible for RPL. Identify units for RPL Examine the units in the qualification (Section 5). Identify the units for which you seek RPL. Identify required evidence Check critical aspects of evidence and types of evidence that can be used for the unit/s. Method of assessment Discuss methods of assessment with your assessor. Gather your evidence Decide what evidence you will gather to support your application. It may be in the form of an e-portfolio or hard copy portfolio. Skills gap Identify areas where there is a skills gap. Plan actions to fill gaps and gain necessary additional evidence. Submit your application Complete a TAFE NSW Recognition of Prior Learning (RPL) form. Assessment of your application Present the evidence to your assessor. RPL outcome RPL granted TAFE transcripts will show completion by Advanced Standing RPL unsuccessful The candidate can resubmit with additional evidence or request a review. Sutherland College Gymea TAFE 14

15 Section 5 Recognition Guides Following is a set of recognition guides for each of the core and elective units. Sutherland College Gymea TAFE 15

16 BSBINN601B Manage organisational change core unit Unit description: This unit describes the performance outcomes, skills and knowledge required to determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies. This unit applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. They may have a dedicated role in human resources management, human resources development, or work in a strategic policy or planning area. The unit takes a structured approach to change management and applies to people with considerable work experience and organisational knowledge. Demonstrates skills and knowledge to: develop a change process that details rationale for the change and its objectives implement a change process critically evaluate how the change process was managed demonstrate techniques for responding to resistance to change employability skills Work samples/change plans Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 16

17 BSBMGT605B Provide leadership across the organisation core unit Unit description: This unit describes the performance outcomes, skills and knowledge required to demonstrate senior leadership behaviour, and personal and professional competence. This unit applies to senior managers who have a role in inspiring and motivating others to achieve organisational goals and to model professionalism in their organisation and industry. Leadership is seen in the context of the organisational mission. Business ethics are also addressed in this unit. The unit may relate equally to leadership of a small to medium sized organisation or to a business unit or area in a large organisation. Demonstrates skills and knowledge: of gathering input from a wide range of sources, providing evidence in respect to a broad range of activities and application of business ethics to demonstrate personal competence that links to the organisation's requirements for managers to communicate and an ability to win commitment to the organisation and its activities of leadership styles and their application of legislation, codes and by-laws relevant to the organisation's operations. employability skills Workplace samples/products Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 17

18 BSBMGT616A Develop and implement strategic plans core unit Unit description: This unit describes the performance outcomes, skills and knowledge required to establish the strategic direction of the organisation, and to sustain competitive advantage and enhance competitiveness. It requires analysis and interpretation of relevant markets, capability assessment of the organisation, and its existing and potential competitors and allies. It also covers implementation of the strategic plan. This unit applies to individuals working in senior roles in the organisation, who have responsibility for ensuring that the organisation is positioned to ensure its long term viability and success. The unit covers the requirements for analysing the organisation's present position, and for developing specific actions and initiatives that will be undertaken by people working in various roles. Demonstrates skills and knowledge: undertaking a thorough analysis of the organisation's own capabilities, those of their existing potential competitors and allies, and the external environment of the strategic plan which includes objectives, strategies, timeframes, performance indicators and methods for monitoring the implementation of the plan of relevant legislation employability skills Workplace sample of strategic plan Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 18

19 BSBCCO601B Optimise customer contact operations Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to use data and statistical tools to monitor and optimise customer contact processes. Competence in this unit requires comprehensive knowledge of customer contact operations, and the statistical tools and methodology required to optimise operations. This unit applies in customer contact environments where a variety of statistical control tools are used in monitoring and optimising customer contact operations. This work is undertaken by specialists, team leaders and managers, depending on the size and structure of the centre. Demonstrates skills and knowledge: analyse statistical reports of contact centre process performance explain or demonstrate process improvement strategies analyse records of customer contact productivity measures explain productivity improvement methodology of quality management and related process control methods. employability skills Workplace sample of customer contact processes Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 19

20 BSBCCO602B Manage customer contact information Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to manage customer contact information and the management information systems (MIS) used in a customer contact environment. Managers design specific implementation programs within these systems, including data collection, measurement types and patterns, and reporting strategies, as well as managing the use of information obtained. Competence in this unit requires using MIS to produce accurate and relevant information and reporting that support the efficient running of the centre/business unit. It also requires knowledge of the requirements to design, implement and tailor information systems to meet the changing needs of the environment. This unit applies to customer contact activity in a small, medium or large organisation. This work is undertaken by specialist staff or those with managerial responsibility, depending on the size/structure of the centre. Demonstrates skills and knowledge: to develop, use, analyse and manage information systems to provide reliable and appropriate information and reporting to support the effective operation of a customer contact environment of call and other contact traffic MIS employability skills Workplace sample of MIS Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 20

21 BSBCCO603B Design and launch new customer contact facilities Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to design and establishes new customer contact facilities. Competence in this unit requires knowledge of the technology required, the human resources, the legislative and regulatory requirements including OHS requirements, organisational standards and guidelines, and global best practice in design and features of customer contact facilities. This unit applies to the design and establishment of new customer contact facilities, including both new centres and substantial enhancement of existing centres. This work is undertaken by staff with managerial responsibility, but it may also be undertaken by specialist staff (e.g. operations mgr, project mgr), depending on the size and structure of the organisation. Demonstrates skills and knowledge: to design, project manage, implement and launch a new or significantly re-engineered customer contact facility of legislative, regulatory and organisational requirements that cover the task. employability skills Workplace sample CC facility Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 21

22 BSBCCO604B Develop and maintain a service level strategy Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to establish, monitor and maintain a service level strategy in a customer contact environment. This unit applies in a customer contact environment where the achievement of a predetermined service level is a key measurement of performance. Achievement of this service level may be a regulatory or organisational requirement and is normally organisation specific. Competence in this unit requires developing and implementing a successful service level strategy to achieve the service levels required by an organisation, and the associated processes required to establish that service level. This role is undertaken by staff with managerial responsibility, although specialist staff may undertake it under supervision. Demonstrates skills and knowledge: to develop of a service level strategy that consistently meets the requirements of a customer contact organisation, including documentation of processes and policy, and maintenance of reporting and records of industry standards, best practice and regulatory requirements for service levels. employability skills Workplace sample service strategy Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 22

23 BSBCCO605B Develop and maintain a customer contact marketing strategy Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to develop, maintain and promote a marketing strategy in a customer contact environment. Competence in this unit requires developing, implementing and reviewing a marketing strategy, and building strong relationships with all stakeholders. The effective use and development of systems, databases and reporting tools are also required. This unit applies to establishing a marketing strategy in a customer contact environment that has sales and marketing opportunities for either internal or external (outsource) stakeholders. This role is undertaken by staff with managerial responsibility. Demonstrates skills and knowledge: to apply marketing principles to customer contact performance to develop and maintain marketing databases to develop customer service and retention strategies to analyse and report performance within a customer contact environment to demonstrate knowledge of sales and marketing principles. employability skills Workplace sample marketing strategy Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 23

24 BSBCCO606B Forecast and plan using customer contact traffic information analysis Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to analyse call or contact traffic information to forecast and plan resourcing for customer contact operations. Competence in this unit requires the use of queuing theory to forecast call or contact volumes, and assessing and planning appropriate resourcing levels to meet the requirements of the organisation. This unit can be undertaken by specialist staff, operational management staff, or those with managerial responsibility, depending on the size and structure of the centre. Demonstrates skills and knowledge: to prepare contact forecasts and calculate resources required to support these forecasts of contact traffic measurement systems. employability skills Workplace sample Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 24

25 BSBCCO607B Manage customer contact centre staffing Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to maintain stable and productive staffing levels in a business unit within an organisation. Competence in this unit requires broad management skills, including people management, as well as knowledge of recruitment, remuneration, incentive and compliance issues. This unit applies in a business environment where a manager has overall responsibility for the recruitment, induction, retention and training, and regulatory and legislative compliance of staff. This work is undertaken by those with managerial responsibility. Demonstrates skills and knowledge: to manage a business unit, encompassing: compliance with relevant legislation, regulations and codes induction management of remuneration and incentive programs performance management recruitment training of legislative, regulatory and organisational policy framework. employability skills Workplace sample Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 25

26 BSBCCO608B Manage customer contact operational costs Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to manage costs in a customer contact environment. It requires the application of well-developed skills and knowledge in effective financial management and management of the budgetary process. Competence in this unit requires extensive knowledge of the industry and marketplace, well developed analytical and research skills, and the ability to work with data and statistics. This unit applies in customer contact environments that operate under a considerable degree of statistical control, using high levels of technology. This work is undertaken by those with managerial responsibility. Demonstrates skills and knowledge: to analyse costs of operating customer contact operations to prepare, justify and present the budget to control and monitor the budget and comply with financial control systems of budgeting principles employability skills Workplace sample Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 26

27 BSBCOM603B Plan and establish compliance management systems Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to plan and establish appropriate compliance program/management systems which enable an organisation to fulfil its obligations and responsibilities under applicable compliance requirements. The unit has been designed to be consistent with AS 3806:2006 Compliance programs. Demonstrates skills and knowledge: to plan for and set up a compliance program/management system for an actual workplace or a simulated workplace in collaboration with relevant personnel of research methods and techniques suitable for conducting compliance related research projects. employability skills Workplace sample Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 27

28 BSBDIV601A Develop and implement diversity policy Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to research diversity, draft policy, plan for implementation, and implement diversity policy. This unit covers the cycle of policy development with a specific focus on diversity and its importance to organisational activity. The policy takes a whole of organisation approach and sees diversity as an asset to the organisation. Demonstrates skills and knowledge: to develop a comprehensive diversity policy with details of an implementation strategy and how it will be monitored and reviewed OR of critical analysis of an existing diversity policy with an evaluation of its effectiveness and recommendations for improvement of relevant legislation, codes of practice and national standards. employability skills Workplace sample diversity policy Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 28

29 BSBFIM601A Manage finances Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to undertake budgeting, financial forecasting and reporting requirements, and to allocate and manage resources to achieve the required outputs for the business unit. It includes contributing to financial bids and estimates, allocating funds, managing budgets and reporting on financial activity. This unit applies to people who have managerial responsibilities which include overseeing the management of financial and other resources across a business unit, a series of business units or teams, or an organisation. It covers all areas of broad financial management. In a larger organisation this work would be supported by specialists in financial management. Demonstrates skills and knowledge: to prepare budgets which align with the business plan, use previous financial data and meet all compliance requirements to analyse the effectiveness of existing financial management approaches of the requirements of the Australian Tax Office. employability skills Workplace sample budgets Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 29

30 BSBINM601A Manage knowledge and information Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to develop and maintain information processing systems to support decision making, and to optimise the use of knowledge and learning throughout the organisation. This unit applies to people working in management roles who have responsibility for ensuring that critical knowledge and information are readily available to review the organisation's performance and to ensure its effective functioning. Knowledge and information can include business performance data, customer feedback, statistical data and financial data. Demonstrates skills and knowledge: Of documentation which tracks a particular problem/issue through information gathering and analysis, decision making and taking, and dissemination to relevant groups and individuals Of development and utilisation of relevant information storage and retrieval systems, as well as accessing informal knowledge and information from informal networks within the organisation of new technologies and their suitability to knowledge and information management. employability skills Workplace sample Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 30

31 BSBIPR601A Develop and implement strategies for intellectual property management Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to obtain a strategic advantage from developing and implementing strategies for the management of intellectual property. It covers the evaluation of approaches to the management of intellectual property, and focuses on establishing, implementing, evaluating and monitoring an organisation's intellectual property strategy. This unit applies to directors or managers who take an active role in recognising and securing intangible assets which contribute to the organisation's profitability, productivity and market leadership. These managers and coordinators may work in a range of contexts and may have responsibility for managing people, systems or processes. Demonstrates skills and knowledge: of how to identify intellectual property rights appropriate to the types of intellectual property within the organisation and the relevant legislation of how to establish strategies for the management of intellectual property of feasibility study outlining alternative strategies, with risk analysis and cost-benefit analysis of each alternative of recommendations for and implementation of commercialisation of intellectual property employability skills Workplace sample Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 31

32 BSBMGT608C Manage innovation and continuous improvement Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded. This unit applies to people with managerial responsibilities. Continuous improvement and innovation have links with the model of the learning organisation and people working at this level play an important role in building the culture, values and attitudes of the organisation. Links may be made between continuous improvement and formal quality systems, such as International Organization for Standardization (ISO) or quality software. Demonstrates skills and knowledge: of consultation processes to introduce or evaluate an existing continuous improvement process or system, including suggested actions or an action plan of generation of an idea or concept that exhibits creative thinking and offers the possibility of benefiting the organisation of how the concept or idea was introduced, tested and evaluated, which does not have to have been shown to work or to be adopted by the business of quality management and continuous improvement theories. employability skills Workplace sample Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 32

33 BSBMGT617A Develop and implement a business plan Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to run a business operation and covers the steps required to develop and implement a business plan. This unit applies to individuals who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation. As such, they may oversee the work of a number of teams and other managers. Business plans are critical tools for business growth and development. They will vary depending on the needs of the organisation. This unit covers the typical elements of a business plan and the standard approaches to be used in implementing a business plan. The business plan should be supported by a strategic plan, and may also be supported by a marketing plan and cash flow forecasts. Demonstrates skills and knowledge: of analysis of the strengths and weaknesses of a range of business plans of implementation of a business plan including evaluation of performance against documented indicators in key results areas of performance measurement approaches and benchmarking. employability skills Workplace sample Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 33

34 BSBMKG609A Develop a marketing plan Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to research, develop and present a marketing plan for an organisation. This unit applies to individuals working in senior marketing positions who are responsible for formulating a marketing plan by developing specific marketing strategies and tactics in accordance with the organisation's overall marketing objectives. Individuals operating at this level may receive input from people working under their supervision who collect information required to devise specific marketing strategies and tactics. Demonstrates skills and knowledge: devising, documenting and presenting a marketing plan detailing approaches and the marketing mix to achieve organisational marketing objectives employability skills Workplace sample Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 34

35 BSBOHS601B Develop a systematic approach to managing OHS Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to effectively design and develop a systematic approach to managing occupational health and safety (OHS), which covers the systems, documentation, strategies and plans necessary to manage OHS and its evaluation in the workplace. This unit applies to individuals who are required to effectively design and develop a systematic approach to managing OHS for a specific workplace to ensure it is, as far as is practicable, safe and without risks to the health of employees and others. This may include development and implementation of an OHS Management System (OHSMS). Includes analysing the workplace needs; selecting an appropriate standard; developing systematic approach and documentation; planning, supporting and monitoring. Demonstrates skills and knowledge: design and development of systematic approaches to managing OHS, either in an actual workplace, or simulation exercise products developed for the design and development of systematic approaches and associated documentation how these products were designed and developed use of these products knowledge of relevant OHS legislation (acts, regulations, codes of practice, associated standards and guidance material). employability skills Workplace sample Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 35

36 BSBRKG601B Define record keeping framework Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to define, identify and establish the recordkeeping framework for an organisation or business unit at functional level. This unit applies to individuals with understanding and specialist knowledge, with depth in some areas of business or records systems. The application is in relation to senior staff in a specialist recordkeeping environment with responsibility for a team, though the unit may also apply to individuals with sole responsibility for recordkeeping systems within larger enterprises. The development of a recordkeeping framework enables employees to create records that will adequately document the business activities in which they take part. It will also ensure that the information and processing systems which support business activities create appropriate records as part of their role in supporting those activities. The recordkeeping framework includes regulatory requirements, areas of risk, evidence to be captured as records, and responsibilities for recordkeeping to develop business systems. Demonstrates skills and knowledge: research and document the legal, regulatory and social factors which impact on the recordkeeping requirements of an organisation document a risk management plan for recordkeeping activities document recordkeeping requirements and plans required to implement the recordkeeping framework in an organisation of relevant legislation, regulations and standards. employability skills Workplace sample Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 36

37 BSBRSK501B Manage risk Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to manage risks in a range of contexts across the organisation or for a specific business unit or area. This unit addresses the management of the risk across the organisation or within a business unit or area. It does not assume any given industry setting. This unit applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, and program or project area. They may or may not have responsibility for directly supervising others. Demonstrates skills and knowledge: risk management plan which includes a detailed stakeholder analysis, explanation of the risk context, critical success factors, identified and analysed risks, and treatments for prioritised risks details of monitoring arrangements for risk management plan and an evaluation of the risk management plan s efficacy in treating risks of relevant legislation, codes of practice and national standards. employability skills Workplace sample risk mgt plan Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 37

38 BSBSUS501A Develop workplace policy and procedures for sustainability Group 2 Sub Group 1 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to develop and implement a workplace sustainability policy. This unit requires the ability to access industry information, applicable legislative and (OHS) guidelines. This unit addresses the knowledge, processes and techniques necessary to develop approaches to sustainability within workplaces, including the development and implementation of policy. Person must be able to provide evidence of the ability to develop and implement integrated sustainability policies and procedures within an enterprise. The review of the policy after implementation will also need to be evidenced. Demonstrates skills and knowledge: plan, develop and implement organisational policy in line with legislation implement strategy that has been devised and review showing a Workplace sample measurable improvement utilising the chosen benchmark indicators communicate with stakeholders to discuss approaches to policy development and implementation, and contribute to the resolution of disputes among stakeholders develop and monitor policies for analysing data on enterprise resource consumption Other (please use software systems for recording and filing documentation for measurement of current usage review and improve policies by identifying improvements and benchmarking against industry best practice employability skills Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 38

39 PSPGOV602B Establish and maintain strategic networks Group 2 Sub Group 1 elective unit Unit description: This unit covers establishing, expanding and utilising strategic networks. It includes identifying features of required strategic networks, identifying or establishing network links with key stakeholders and building strategic relationships. In practice, establishing and maintaining strategic networks may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government systems, managing change, managing diversity, etc. Demonstrates skills and knowledge to: identify features of required strategic networks identify or establish network links with key stakeholders build strategic relationships employability skills Workplace sample Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 39

40 PSPPROC602B Direct the management of contracts Group 2 Sub Group 1 elective unit Unit description: This unit covers management of contracts for strategic purchases to effectively minimise risks and achieve value for money to meet an organisations core objectives. It includes managing contract establishment, performance and evaluation. In practice, directing the management of contracts may overlap with other public sector generalist and specialist work activities such as acting ethically, applying government systems, managing resources, managing client services, managing risk, etc. Demonstrates skills and knowledge to: manage contract establishment manage contract performance manage contract evaluation employability skills Workplace sample Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 40

41 BSBHRM602B Manage human resources strategic planning Group 2 Sub Group 2 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to develop, implement and maintain a strategic approach to managing human resources in an organisation. The unit is critical for any human resources manager and should be undertaken after a firm grounding has been established in a range of human resources activities. This unit applies to human resources managers or policy and planning staff with specific responsibility for ensuring that the organisation has the structure and staff to meet current and foreseeable business and performance objectives. In most instances this role will be undertaken by someone from a large organisation and will support an established strategic or business plan. Demonstrates skills and knowledge to: develop a strategic human resources plan which includes relevant research and data and demonstrates a clear alignment with broader business objectives implement and review of the plan. employability skills Workplace sample of HR plan Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 41

42 BSBHRM604A Manage employee relations Group 2 Sub Group 2 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge to develop and maintain a positive and productive workplace environment. It covers all aspects of employee relations impacting on managers at the strategic level. The unit is designed for nonspecialist HR managers and covers the application of the broad range of employee relations activities. Demonstrates skills and knowledge to: implement of the full range of employee relations activities negotiate employment agreements/contracts and maintain high standards of performance in respect to equal opportunity and the management of diversity are key areas of assessment manage conflict and early intervention in respect to employee grievances/problems are also key elements of the evidence to be presented during assessment. employability skills Workplace sample of contracts Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 42

43 BSBMGT615A Contribute to organisational development Group 2 Sub Group 2 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to contribute to the creation of an organisation development plan which ensures that the organisation will become more effective over time in achieving its goals. This unit applies to senior managers with organisation wide responsibilities who are critically involved in shaping and focusing the organisation so that it can adapt to new technologies, challenges and markets. People who have this responsibility may be in a dedicated organisation design role or may be change managers, or human resources managers. They may also be employed as consultants or contractors. Demonstrates skills and knowledge to: develop detailed organisation development plan which clearly addresses what is to be developed and why, and how development will occur analyse an organisation s development process demonstrated knowledge of concepts and theory of organisation behaviour; organisation dynamics; organisation culture; organisation change. employability skills Workplace sample of plan Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 43

44 BSBMKG605B Evaluate international marketing opportunities Group 2 Sub Group 2 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to evaluate the international environment, to identify market factors and risks, and to assess the viability of international marketing opportunities. This unit applies to senior marketing or management personnel who are required to evaluate the international business environment in preparation for entering an international or export market for the first time, or to identify new marketing opportunities in markets in which their organisation already has a presence. Demonstrates skills and knowledge to: document and present an evaluation of various international marketing opportunities including: analyse the global business environment assess social, cultural, political and economic factors impacting on the selection of which market opportunities to select conduct a risk assessment for each opportunity considered analyse the financial viability of selected international marketing opportunities employability skills Workplace sample evaluation Other (please Competent Skills gap training required (please Further information required (please Sutherland College Gymea TAFE 44

45 BSBOHS608B Conduct an OHS audit Group 2 Sub Group 2 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to conduct an internal or external occupational health and safety (OHS) audit that may or may not be part of certification against a recognised benchmark. It involves systematic examination against audit criteria to determine conformance with planned arrangements and the effectiveness of the organisation's approaches to managing OHS, the conduct of an OHS audit including developing an audit plan and tools to gather OHS information and data, ensuring client/management liaison and briefing, arranging access to information, setting up entry and exit meetings, and coordinating evaluation/audit. Demonstrates skills and knowledge to: conduct of an internal or external OHS audit. ensuring underpinning knowledge of hazard identification, risk assessment and OHS risk management approaches are reflected in the audit tool/s and the methods used for collecting evidence develop products for the design and development of audit plans, tools, associated documentation and the systematic examination against defined criteria to determine conformance to planned arrangements explain how these products were developed and used knowledge of auditing methods and techniques. employability skills Workplace sample audit Competent Skills gap training required (please Further information required (please Other (please Sutherland College Gymea TAFE 45

46 BSBOHS609B Evaluate an organisation s OHS performance Group 2 Sub Group 2 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to make judgments as a consequence of an occupational health and safety (OHS) audit and to evaluate an organisation's arrangements for identifying hazards, assessing and controlling risks, and monitoring and improving the effectiveness of the management of OHS and compliance against agreed benchmarks. This unit focuses on evaluation of the effectiveness of an organisation's management of OHS. Aspects of the integration with other organisational management systems, the appropriateness of participative arrangements and OHS improvements are some components of the evaluation. The scope may cover OHS performance measures and outcomes, strategies, policies, programs, procedures and the organisation's resources. Demonstrates skills and knowledge to: apply OHS risk control within a collaborative environment develop products for effective application of knowledge and skill in Workplace sample evaluation applying OHS risk controls explain how these products were developed and used demonstrate knowledge of nature and use of information and data that provides valid and reliable results on performance of OHS management processes (including PPIs) and limitations of other types of measures. employability skills Competent Skills gap training required (please Further information required (please Other (please Sutherland College Gymea TAFE 46

47 TAEDEL402A Plan, organise and facilitate learning in the workplace Group 2 Sub Group 2 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to plan, organise and facilitate learning for individuals in a workplace. This unit typically applies to a person working as an entry level trainer, teacher or facilitator, team leader or workplace supervisor, or any employee responsible for guiding learning through work. Demonstrates skills and knowledge to: prepare and facilitate work-based learning provide evidence of a minimum of two examples of developing workbased learning pathways, that include: identifying needs for learning, analysing work practices, work environment and work activities, organising and allocating work in a way that reflects learning needs and provides effective learning opportunities through work processes provide a minimum of two examples of a learning facilitation relationship being conducted; with different individuals, demonstrating communication skills and flexibility, one or more of the processes or techniques identified. employability skills Workplace sample plans Competent Skills gap training required (please Further information required (please Other (please Sutherland College Gymea TAFE 47

48 BSBAUD501B Initiate a quality audit Group 2 Sub Group 3 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to initiate and organise a quality audit with an auditee. It covers assessing the scope and objectives of a quality audit; communicating with the auditee regarding the proposed quality audit; identifying resources required to conduct the audit; and developing and submitting a quality audit plan. The types of audit may include an external or internal systems audit or process or product/service audit. This unit applies to individuals with well established, sound theoretical knowledge base in quality auditing who are proficient in using a wide range of specialised quality auditing and managerial techniques to plan, carry out and evaluate a quality audit, their own work and that of others working under their direct supervision in a quality audit team. Demonstrates skills and knowledge to: document audit plans for auditees across a variety of contexts including the scope and objectives of the audit, proposed audit methods and techniques to be used, required resources and schedules, and allocation of individual audit team member responsibilities for conducting the proposed audit demonstrate knowledge of relevant legislation, national standards and compliance issues. employability skills Workplace sample audit Competent Skills gap training required (please Further information required (please Other (please Sutherland College Gymea TAFE 48

49 BSBHRM503B Manage performance management systems Group 2 Sub Group 3 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to design, implement and oversee performance management systems. It includes developing and managing ongoing performance feedback strategies and conducting formal performance feedback meetings. The unit also includes specific intervention associated with under-performance or misconduct. This unit applies to individuals with a well-established theoretical knowledge of human resources management and performance management who are proficient in using a range of specialised technical and managerial techniques to plan, carry out and evaluate their own work and the work of a team. They may or may not have staff who report to them, but they are authorised to establish an effective performance management system for an organisation. Demonstrates skills and knowledge to: develop and implement: o a performance management system that aligns with a human resource strategy o a formal feedback process o individual or group learning development plans. employability skills Workplace sample system Competent Skills gap training required (please Further information required (please Other (please Sutherland College Gymea TAFE 49

50 BSBHRM504A Manage workforce planning Group 2 Sub Group 3 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to plan workforce strategies to achieve organisational goals and objectives. It includes aligning workforce objectives with business plans, analysing labour market trends and predictions, and designing strategies and succession plans to ensure a competent and appropriately diverse workforce is available to meet anticipated changes. This unit applies to human resources managers or staffs who take a role in a policy or planning unit with a focus on workforce planning. Typically this work would occur in larger organisations where supply of skilled labour needs special attention. Demonstrates skills and knowledge to: develop a workforce plan which includes relevant research and specific strategies to ensure access to a skilled workforce demonstrate knowledge of labour demand and supply relevant to the specific industry or skill requirements for the organisation. employability skills Workplace sample plan and succession plan Competent Skills gap training required (please Further information required (please Other (please Sutherland College Gymea TAFE 50

51 BSBMGT502B Manage people performance Group 2 Sub Group 3 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. This unit applies to all managers and team leaders who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement. The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers. This is a unit that all managers/prospective managers who have responsibility for other employees should strongly consider undertaking. Demonstrates skills and knowledge to: document performance indicators and a critical description and analysis of performance management system from the workplace Workplace sample plan demonstrate techniques in providing feedback and coaching for improvement in performance demonstrate knowledge of relevant awards and certified agreements employability skills Competent Skills gap training required (please Further information required (please Other (please Sutherland College Gymea TAFE 51

52 BSBMGT515A Manage operational plan Group 2 Sub Group 3 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation's operational plan. This unit applies to people who manage the work of others and operate within the parameters of a broader strategic and/or business plan. The task of the manager at this level is to develop and implement an operational plan to ensure that the objectives and strategies outlined in the strategic and/or business plan are met by work teams. However in some larger organisations operational plans may be developed by a strategic planning unit. At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgment, using a range of problem solving and decision making strategies. Demonstrates skills and knowledge: to develop an operational plan with details of how it will be implemented and monitored Workplace sample plan of models and methods for operational plans. employability skills Competent Skills gap training required (please Further information required (please Other (please Sutherland College Gymea TAFE 52

53 BSBPMG507A Manage project communications Group 2 Sub Group 3 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to link people, ideas and information at all stages in the project life cycle. Project communications management ensures the timely and appropriate generation, collection, dissemination, storage and disposal of project information through formal structures and processes. This unit applies to an individual who is clearly and solely responsible for the management and leadership of a complex project, either as an employee of an organisation or an external consultant. Demonstrates skills and knowledge: to develop and implement of a range of project communications that facilitate effective outcomes for multiple complex projects Workplace sample project of the place of communications within the project life cycle. employability skills Competent Skills gap training required (please Further information required (please Other (please Sutherland College Gymea TAFE 53

54 BSBPMG510A Manage projects Group 2 Sub Group 3 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project. This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects. The unit focuses on the application of project management skills and the requirement to meet time lines, quality standards, budgetary limits and other requirements set for the project. The unit does not apply to specialist project managers. For specialist project managers, the units of competency in the Project Management competency field will be applicable. Demonstrates skills and knowledge: to develop of a project plan of details of monitoring arrangement/s and evaluation of the project Workplace sample project plan's efficacy to address time lines and budgets of project of relevant legislation. employability skills Competent Skills gap training required (please Further information required (please Other (please Sutherland College Gymea TAFE 54

55 BSBWOR501B Manage personal work priorities and professional development Group 2 Sub Group 3 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to manage own performance and professional development. Particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence. This unit applies to managers and focuses on the need for managers to be organised, focused and skilled, in order to effectively manage the work of others. As such it is an important unit for most managers, particularly as managers serve as role models and have a significant influence on the work culture and patterns of behaviour. Demonstrates skills and knowledge: of systems and processes (electronic or paper-based) used to organise and prioritise tasks, which show how work is managed Workplace sample project of personal development plan, with career objectives and an action plan employability skills Competent Skills gap training required (please Further information required (please Other (please Sutherland College Gymea TAFE 55

56 BSBWOR502B Ensure team effectiveness Group 2 Sub Group 3 elective unit Unit description: This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation. This unit applies to managers and addresses the need for managers to facilitate work teams and to build a positive culture within work teams. The unit takes a systematic and planned approach to developing teams. It includes the soft skills as well as more structured approaches to the management of teams. At this level, work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgment, using a range of problem solving and decision making strategies. Demonstrates skills and knowledge: range of techniques that can be used to build work teams, strengthen communications in the team and resolve issues Workplace sample project methods for engaging with stakeholders and obtaining advice from outside the work team, to ensure team is focused and on track knowledge of group behaviour. employability skills Competent Skills gap training required (please Further information required (please Other (please Sutherland College Gymea TAFE 56

57 Section 6 Sample Professional Conversation Questions Questions relating to work history Assessor comments Yes No N/A Explain the job roles in the company/companies you have worked for. What specifically was your area of responsibility? for how long? Describe how you developed your skills and knowledge to suit the job roles you have fulfilled. Summary of responses: Sutherland College Gymea TAFE 57

58 7.1 Cover Sheet Portfolio of Evidence Student Number: Student Name: Address: Telephone Mobile: Work: Home: Address: Qualification: Advanced Diploma of Management All Units Selected Units Selected Units: Unit Code Unit Name Student Declaration: Student Signature: Assessor Name: I declare all information contained in this portfolio is true and accurate. All evidence is my original work. Date: Department: Sutherland College Gymea TAFE 58

59 7.2 Template questions (Assessor to document questions to be asked using this template) Questions Assessor comments Yes No N/A Summary of responses: Sutherland College Gymea TAFE 59