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GRAND VALLEY STATE UNIVERSITY LIBRARIES APPLICATION FOR THE ACRL EXCELLENCE IN ACADEMIC LIBRARIES AWARD The Grand Valley State Unverty Lbrare operate n a tate of perpetual moton. Drven by a paon for what we do and the value we mpart to tudent and faculty, we ee ourelve a partner n creatng one of the bet emergng nttuton of hgher educaton n the country. Our job to et a von and buld an nfratructure that erve the reearch and learnng need of the campu and advance the reputaton of our unverty, whoe mon to educate tudent to hape ther lve, ther profeon, and ther ocete. Wth a campu clmate that change-orented, rk-tolerant, unwervngly tudentcentered, future-focued, envronmentally-aware, and extremely collaboratve and collegal, t remarkably eay to get thng done at Grand Valley. In uch a context, nnovaton come naturally. We prde ourelve on beng a laboratory for the profeon where talented, thought-leadng lbraran and taff challenge the tatu quo of academc lbraranhp to eek new way to upport our unverty communty. Th mean overcomng barrer, captalzng on partnerhp, and, mot of all, proceedng from a hared ntent to potvely mpact tudent learnng. In area rangng from collecton to web degn, from ytem to ntructon, from organzatonal culture to phycal pace, we are redefnng what t mean for an academc lbrary to advance t nttuton mon. An ambtou agenda requre an agle organzaton. So we have bult a trong and flexble culture n the Lbrare to enure that good dea get heard, reource are reallocated to erve our prorte, and taff and faculty get ongong, GRAND VALLEY STATE UNIVERSITY: EXTRAORDINARY BY EVERY MEASURE Etablhed by the Mchgan leglature n 1960, Grand Valley began a an educatonal experment four looely connected college co-located n a cornfeld eventeen mle wet of Grand Rapd, together dedcated to the deal of a lberal educaton. The tart-up wa fnanced by a cadre of entrepreneur who beleved Wet Mchgan would only thrve wth a unverty devoted to rang the regon educatonal and cultural engagement. Ffty year later, Grand Valley ha exceeded all of t founder expectaton. Three campue and almot 25,000 tudent 33% growth n enrollment over the lat 10 year Selectve admon tandard, wth 94% of frehmen enterng wth a hgh chool GPA of 3.0 or hgher and wth a medan compote ACT core that thrd hghet among Mchgan ffteen publc unverte Today, whle recevng fewer tate dollar per tudent and per degree than any other publc nttuton of hgher learnng n Mchgan and operatng on the mallet quare footage per tudent, Grand Valley boat: 16 year and runnng on the lt of Amerca 100 Bet College Buy A 2011 rankng by Forbe Magazne a one of Amerca top unverte One of Prnceton Revew 2011 Bet n the Mdwet Ranked econd on U.S. New and World Report Up and Comng n the Mdwet and eventh n Top Publc Regonal Unverte n the Mdwet Named bet overall NCAA Dvon II athletc program n the naton for eght year lbrary-funded acce to profeonal development. We are unafrad to break wth tradton, epecally when we beleve t tandng n the way of uer need or fnd t out-matched by the prome of a tranformatve opportunty. We are quck to hare what we learn wth other lbrare n myrad way, and ncreangly we fnd ourelve n the forefront of profeonal practce and engagement. We thnk we have a great tory to tell about our lbrare effort to upport our unverty mon, and we apprecate the opportunty to tell t n the context of ACRL Excellence n Academc Lbrare Award applcaton. It the Lbrare great fortune to lve n the heart of a relatvely young, up-andcomng unverty wth an unhakable GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 1

commtment to lberal educaton and a complementary genu for the pragmatc of plannng, expanon, and fcal management. Rather than languh n Mchgan pare economc clmate, Grand Valley ha grown and thrved. Collectvely, the Unverty ha focued on what matter mot: qualty teachng and the ervce that utan and enhance t, ncludng cholarly nqury and reearch. The Lbrare are vewed by unverty admntraton a eental to the mon, and we are well upported n term of budget and taff. UNIVERSITY MISSION Grand Valley State Unverty educate tudent to hape ther lve, ther profeon, and ther ocete. The unverty contrbute to the enrchment of ocety through excellent teachng, actve cholarhp, and publc ervce. UNIVERSITY VISION Grand Valley State Unverty wll become one of the naton premere Carnege clafcaton Mater Large nttuton of hgher educaton grounded n the tradton of lberal educaton. It wll be recognzed and acknowledged a a communty of dvere, commtted cholar engaged n collaboratve, lfelong learnng to acheve acknowledged academc excellence and potve communty mpact. By focung on the promoton of hgh qualty undergraduate and graduate degree program, the nttuton wll be the unverty of choce for tudent and faculty alke and t wll enjoy broad upport for t nnovatve partnerhp and ntatve that promote the phycal health and the ntellectual, ocal, envronmental, economc, and cultural advancement of Wet Mchgan, and ultmately, the advancement of the tate, naton, and world. UNIVERSITY VALUES Sutanablty Effectve Teachng Scholarhp Lberal Educaton Incluvene Servce Communty UNIVERSITY GOALS Grand Valley a comprehenve unverty grounded n the tradton of lberal educaton wth well-ntegrated undergraduate and graduate program approprate to t Carnege clafcaton a a Mater Large nttuton through whch tudent earn accredted degree. Grand Valley provde a rch, ncluve learnng and workng envronment that attract, retan, and upport a dvere communty. Grand Valley provde a tudent-centered lberal educaton experence that foter academc ucce and prepare tudent for career through degree program at the graduate and undergraduate level that have clearly defned learnng outcome and a rgorou level of academc challenge. Regular and rgorou aement reult nform decon-makng at Grand Valley. Grand Valley ha the human reource and the phycal and pedagogcal nfratructure t need to promote effectve learnng and teachng n all dcplne at all level. Grand Valley educate well-prepared and well-rounded graduate who potvely contrbute to Wet Mchgan, the tate, the naton, and the world. Grand Valley takeholder are aware of and upportve of the unverty fnancal decon. WHAT THE UNIVERSITY NEEDS: ORGANIZING TO MEET INSTITUTIONAL PRIORITIES In 2005 Dean Van Ordel arrved, brngng wth her a progreve vewpont that embraced change and ntated a new culture of nformed rk takng. The Lbrare had a flat organzatonal tructure wth all lbraran reportng drectly to the prevou Lbrary Drector, and upon her arrval, the Dean worked wth faculty and taff to retructure the organzaton. Team were organzed n a matrx o that ad hoc, nformal work group could be formed a needed to creatvely olve problem and addre new poblte. The organzatonal tructure wa degned to foter collaboraton and flex- GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 2

blty, and thoe charactertc have worn well over tme. In the x year nce the new tructure emerged t ha been tweaked repeatedly and our taff have, ndeed, become adept at workng n a contantly changng envronment. Even before the new organzaton wa n place, the Dean began facltatng converaton wthn the Lbrare about the role of an academc lbrary n a 21 t century unverty. We looked afreh at the need of our uer and condered how to rearrange reource to erve a larger von. Every tradtonal tak, trategy, and proce wa put on the table for dcuon. Our top-dong lt grew rght along wth our lt of emergng prorte. Over tme, we were able to make ome hard change that acheved broad conenu conoldatng our reference ervce and removng profeonal lbraran from the front lne, changng our only profeonal catalogng poton nto a laon poton, dmantlng the prnt reference collecton, replacng prnt journal wth onlne veron, and allowng patron to elect new reource. In every cae thee change were made becaue omethng more trategcally mportant, more mpactful, more central to the need of our uer needed the reource that were beng conumed by le mpactful tak. It through th hft of culture that the Lbrare programmng ha thrved and we ve been able to nculcate ourelve frmly a a contrbutor to the academc lfe of the communty. WHAT LIBRARIANS DO: A CHANGING PARADIGM We know what an academc lbrary uppoed to do: upport teachng, learnng, and reearch. We know what that work look lke tradtonally. We have quetoned the effcacy of pat practce n order to evolve wth the unverty we erve and prepare our tudent for the wder world. Nowhere that more evdent than n the work of our reearch and ntructon lbraran. FOCUSING ON STUDENT LEARNING AND ACADEMIC SUCCESS Over the lat fve year, lbraran at GVSU have radcally redefned ther work. Whle they contnue to work wth tudent or faculty ndvdually through conultaton, they no longer pend tme watng for queton to come to them at a tradtonal reference dek. Intead, ther focu on outreach, teachng, and workng wth campu partner. Workng collaboratvely to advance a core et of goal, ther effort have expanded the reach and mpact of the Lbrare acro the Unverty and have reulted n robut converaton wth key member of the GVSU communty about nformaton lteracy, tudent learnng outcome, faculty reearch, and cholarly publhng. GVSU lbraran, who are repreented on the Unverty General Educaton Commttee, have worked trategcally for a number of year to dentfy and promote nformaton lteracy throughout the currculum. Ther good work ha been realzed n the general educaton core currculum, whch currently undergong faculty revew. Much of our recent ucce can be attrbuted to a et of Informaton Lteracy Core Competence (ILCC) 1 that were developed by our laon lbraran SCAFFOLDING STUDENT INFORMATION LITERACY LEARNING OBJECTIVES about four year ago. The ILCC document defne tudent learnng objectve n a way that can be caffolded to upport almot any equence of coure from frehman year through graduate chool. The developer ued focu group wth claroom faculty to olct feedback on the language n the GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 3

ILCC to enure the document wa ncluve of dfferent dcplne and free of jargon. Profeor had to be turned away from the focu group, o keen wa the nteret n th project. The ntrument ha been ucceful n advancng the converaton of ntegratng nformaton lteracy nto the currculum at Grand Valley, and we have alo benefted from t clear correlaton to the AA- CU LEAP Goal. Informaton lteracy kll, along wth other LEAP-defned kll, wll be dtrbuted a lmted number of tme throughout the new currculum to allow claroom faculty to more deeply teach and ae the agned kll goal. We antcpate that faculty wll ak lbraran for help n degnng ntructon and aement. In fact, the General Educaton Commttee ha gven lbraran the tak of draftng an Informaton Lteracy Aement Rubrc that may be ued by faculty who teach core clae once the new currculum adopted. Clearly, our Informaton Lteracy Core Competence are the foundaton of the Lbrare developng ntructon program, and we are buldng nfratructure to upport emergent thnkng about tudent learnng and lbrary ntructon beyond the core currculum. To better connect theory wth practce, for example, the kll goal n the ILCC document have been tranlated nto pecfc teachng and learnng actvte the Lbrare can provde. Profeor pck and chooe the component they want a lbraran to teach to ther clae and may make requet by vtng an onlne Intructon Menu. 2 Whle the ILCC are the foundaton of our program, lbraran are developng addtonal upport tool for faculty. A Reearch Gudance Rubrc (RGR) 3, developed by two lbraran, functon a a elf-aement tool for faculty to at them n degnng reearch agnment for ther tudent. It advocate for agnment that gve concrete and pecfc gudance on reearch method. It ha alo erved a a tactful way for our lbraran to ntate converaton wth claroom faculty that mght otherwe be awkward. The author of the RGR have poken wdely about the new rubrc, and t ha ubequently been adopted for ue at college and unverte acro the U.S. and n Canada. On the macro level, the ILCC document provde a conceptual model and functon a a currculum document, whle the Intructon Menu and the RGR work on the mcro level to provde concrete gude for faculty on ntegratng nformaton lteracy nto ther practce. Our ntent a we move forward to cale our nformaton lteracy program to upport the entre Unverty currculum, o we wll contnue to create or adopt tool that make nformaton lteracy ntructon ealy acceble to claroom faculty. FOSTERING STRATEGIC PARTNERSHIPS AND CAMPUS ENGAGEMENT Gettng acce to faculty crucal for buldng a trong program of ntructon. It not alway eay, o we ue a lot of door. For example, we ve developed trong trategc partnerhp wth two campu unt: IT Educatonal Technology team and the Faculty Teachng and Learnng Center. Becaue of thee partnerhp, the lbrary ha been able to ytematcally promote and market profeonal development workhop for faculty va a campu regtraton ytem. We ve alo found that teamteachng wth other academc upport profeonal work well. Lbraran are vble a preenter at the on-campu Aement Conference and at the annual Fall Teachng and Learnng Conference. Opportunte uch a thee rae the Lbrare vblty and credblty wth claroom profeor, and they provde the knd of encounter that allow u to be een a equal partner n the Unverty enterpre. Laon lbraran ue ther tme to actvely eek and develop trong relatonhp wth faculty n other way that howcae the value we add n the claroom, n reearch project, and n the ntellectual GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 4

lfe of the campu. We are key partner n the annual Campu Communty Read Program, offerng book dcuon, co-currcular actvte for tudent, and reource for faculty to ue n workng wth tudent to ncorporate the book nto ther clae. Several of our lbraran practce embedded lbraranhp, holdng offce hour n ther laon department or wthn ther laon area buldng. To better undertand and connect wth teachng faculty about reearch and teachng prorte n ther dcplne, lbraran are encouraged to attend dcplne-pecfc academc conference. Over half of our lbraran have attended uch event, often preentng or co-preentng wth faculty n ther laon department. Th ha ncreaed lbraran knowledge of dcplnary ue, helped them keep up wth trend, and offered new networkng opportunte. Th alo hape the way faculty perceve u a profeonal colleague. VALUING ACTIVE RESEARCH AND SCHOLARSHIP: CORE BUSINESS FOR ACADEMIC LIBRARIES Although Grand Valley State Unverty prmarly a comprehenve teachng unverty, t hot a number of reearch center, t teachng faculty do ubtantal reearch, and undergraduate reearch a hgh prorty. Belevng that the ue embedded n the cholarly publhng reform movement apply to all unverte, regardle of type, the Lbrare have created a robut Scholarly Communcaton Program. Lat year our Provot joned other unverty provot n gnng a letter n upport of FRPPA leglaton that would make vrtually all publcly funded reearch free to taxpayer, and n November 2011 the Unverty became a gnatory to the Berln Declaraton. PROMOTING THE INSTITUTION S SCHOLARLY OUTPUT Sx year ago, the Lbrare etablhed an annual Author Recognton Recepton to rae the awarene of cholarly and creatve effort of GVSU faculty and taff. The elegant event brng together author from acro all dcplne to celebrate ther publhng achevement over the coure of the year and to rae awarene of the achevement of the body of unverty cholar. We publh a bblography n conjuncton wth the event, and each year the number of ctaton grow. The recepton ha become a not-to-be-med occaon n the eye of the Provot, the Unverty Predent and the college dean. We have been able to ue th event to rae awarene of the Lbrare role n expandng the reach of our faculty cholarhp. Lat year we ncluded profle of nnovatve faculty who are tetng new model of publhng and a a reult of th annual event we have a growng network of faculty who promote the Lbrare and who are actve partner n advocatng for our central role n the Unverty. 2009 AUTHOR RECOGNITION BIBLIOGRAPHY COVER PAGE In 2009, the Lbrare mplemented an nttutonal repotory, ScholarWork@GVSU 4, to demnate and promote GVSU faculty and tudent cholarly publcaton and other reearch output to the wder communty. Demand for the ervce grew o quckly that no formal rollout ever took place. In fact, we had a queue of department watng to be erved almot a oon a we began to talk wth takeholder about the repotory potental to ncreae acce to the cholarly work of the college and reearch center acro the Unverty. Becaue of the ucce of the ntal phae of the launch, GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 5

the Lbrare carved out two dedcated poton lat year from extng taff lne to formally etablh a Scholarly Communcaton offce. Inget capacty grew a a reult, and the number of tem n the repotory rocketed from approxmately 300 tem to over 3300, ncludng the journal and publcaton of three cholarly ocete, two unverty conference and a number of college eral publcaton. Download over the pat year topped 100,000 for the frt tme, loggng uer from 141 countre and all ffty tate. Scholarly communcaton outreach wa formally wrtten nto the laon poton reponblte three year ago. Snce emphazng th program, the number and qualty of converaton around cholarly publhng ha grown gnfcantly. Snce 2009, 91% of laon have partcpated n actvte that promote the Lbrare cholarly communcaton ntatve, ncludng upport of faculty reearch, promoton of open acce and alternatve publhng model, and the growth of the Scholar- Work nttutonal repotory to ther faculty. In that ame tme perod, 66% of department or GVSU afflated commttee and reearch center have been contacted by laon regardng ScholarWork or other cholarly communcaton ue. Of thoe department contacted, 51% reponded by creatng a ScholarWork collecton or partcpatng n a cholarly communcaton actvty. ADVOCATING OPEN ACCESS Buldng on our cholarly communcaton programmng, n 2010 the Lbrare developed t frt programmng to promote Internatonal Open Acce Week, an annual event celebratng and advocatng for open acce publhng model that allow opportunte for author to more freely hare ther work. The Lbrare took the opportunty to offer taff development on copyrght and far ue a well a hot a campu-wde event to creen and dcu the flm RIP! A Remx Manfeto, whch explore the boundare of copyrght and far ue. In 2011, the Lbrare held a wde varety of event, ncludng a lbrary-wde workhop on Creatve Common lcenng, and eparate event that targeted both faculty and tudent dcung open acce publhng and textbook. A part of our program, an Open Acce Publhng Support Fund 5 wa etablhed n the fall of 2011 to upport faculty who want to publh n open acce journal. The Lbrare partnered wth the Unverty Center for Scholarly and Creatve Excellence, whch already provde related faculty grant. The Lbrare grant fund wll cover fee to make BUTTON DESIGNS FOR OPEN ACCESS WEEK CELEBRATION journal artcle wrtten by GVSU faculty and graduate tudent freely avalable n open acce and hybrd journal. The launch of th fund ha generated an even broader dcuon of open acce and cholarly communcaton trend acro the campu. BUILDING RELEVANT COLLECTIONS: RESPONDING WITH INNOVATIVE STRATEGIES The Lbrare contnue to upport the Unverty mon of teachng and learnng by buldng utanable collecton and repondng to emergng model that trengthen and upport the Unverty educatonal and cholarly endeavor. The demand for electronc materal contnue to ncreae. We have reponded to th demand by addng ten of thouand of electronc journal and more than one mllon electronc book. Whle the major growth n collecton come from makng a broad array of electronc materal avalable to our communty, we recog- GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 6

nze that the prnted book contnue to have relevance for the foreeeable future, partcularly n the humante. BUILDING RESPONSIVE COLLECTIONS A a reult of faculty feedback from the Lbrare 2007 LbQual urvey ndcatng weaknee n our prnt humante collecton, the Lbrare commtted reource to mprove our holdng n thee area. In the 2008/09 fcal year, the Lbrare tarted revewng and purchang ttle for Englh and Htory. In ubequent year we have done the ame for Clac and Phloophy. Th project ha had a potve mpact on faculty percepton of the lbrary. CONTENT AREA PERCENTAGE INCREASE IN HOLDINGS FROM RESOURCES FOR COLLEGE LIBRARIES Afrcan Amercan Stude (nclude Htory): 78% Afrcan Htory: 180% Ancent Htory: 114% European Htory: 40% Latn Amercan Htory: 85% Mddle Eatern Htory: 126% Unted State Htory: 9% World and Comparatve Htory: 243% Chnee Htory: 19% Japanee Htory: 17% Korean Htory: 50% Amercan Lterature: 66% Brth Lterature: 69% Clacal Lterature: 48% General Language and Lterature: 22% Phloophy: 94% At the ame tme the Lbrare have been trengthenng our prnt collecton, we have alo been mplementng new method of collecton development, ncludng the ncorporaton of demand-drven acquton. Th practce allow u to make a large collecton avalable to our tudent and faculty wthout nvetng n the upfront cot of purchang thee ttle. When tudent and faculty dcover thee ttle, ether through the catalog or the Lbrare web-cale dcovery ervce, they have eamle acce to thee reource and the lbrary charged at the tme of ue. In 2010 th program allowed the Lbrare to trple t acquton rate, and aved the Unverty more than $480,000. Th practce ha alo leened the collecton development workload on our lbraran, allowng them to focu on other tak and opportunte. Today, approxmately one thrd of the Lbrare regular monograph acquton model allocated for demand-drven acquton. 6 DEVELOPING SUSTAINABLE COLLECTIONS PRACTICES A part of developng utanable collecton practce and beng reponble teward, the Lbrare have been workng wth conultant to etablh a rule-baed de-electon program. It wa teted n the prng/ummer of 2011 n our off-te torage faclty. The goal wa to lmt the ongong cot to the nttuton of torng, electroncally trackng, coolng and dehumdfyng prnt book that are no longer demontrably ueful to the GVSU communty. Th project automated and ped up the revew of ten of thouand of ttle by provdng lbraran wth lt that fltered for crculaton htory, the revew ource of the book, t appearance on tandard lt and whether t wa wdely held n Mchgan and the Unted State. Movng forward, the Lbrare hope to contnue to ue th model to automate and facltate the weedng proce n t lbrare on an annual ba. 7 OVER 86% OF TITLES IDENTIFIED WERE REMOVED GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 7

One of the many potve outcome of th de-electon project wa the dentfcaton of the need to collaborate wth lbrare n the tate of Mchgan to enure eay acce to low-ue monograph that are wdely held at lbrare throughout the tate. To that end, the Lbrare, along wth Wetern Mchgan Unverty Lbrare, ntated a dtrbuted hared torage project wth academc lbrare throughout the tate to enure the preervaton of low-ue monograph, whle elmnatng the need to retan large number of thoe ttle wthn the tate. Th project beng coordnated by the Mdwet Collaboratve for Lbrary Servce and, although t n t early tage, t already ha even partcpatng unverte. MEETING USER NEEDS: CONNECTING USERS TO INFORMATION Technology contantly changng and mpactng the work of academc lbrare. At GVSU, we actvely embrace thee change and vew them a opportunte to explore new approache, new ervce, and new effcence. We are ung technology at the Lbrare to buld capacty for a varety of ervce we beleve are eental to the Unverty ablty to thrve n th century and n the new economy, and we are currently revewng and analyzng our varou dcovery, delvery, and management ytem to enure holtc and ntegratve technology oluton. Alway lookng for opportunte to better connect our uer to our reource, the Lbrare have been n the forefront of mplementng dcovery ervce. We partcpated a beta-partner wth Innovatve Interface when Encore wa launched n 2007, whch allowed u to enhance our uer experence wth the lbrary catalog. More recently, we launched the frt lve Summon ervce te n Augut of 2009 and were the frt to begn harng data about t mpact on collecton ue. Our Lbrare are frequently contacted by other conderng mplementaton of Summon or mlar dcovery ervce and our lbraran are regularly aked to hare our experence wth web cale dcovery at conference and workhop. In addton to harng our experence, we ve alo developed and hared open ource code for creatng coped earche n Summon. Over two dozen lbrare are currently ung th tool and Summon documentaton refer to t a the oluton for creatng pecalzed faceted earche. 8 DIGITIZATION OF A PATRIOTIC ENVELOPE FROM THE CIVIL WAR Specal Collecton everal year nto an ntatve to make ome of our unque and mportant pecal collecton avalable onlne. Snce 2007, Specal Collecton ha canned and contnue to can ten of thouand of tem from a number of t collecton, ncludng Cvl War letter and dare, photograph and lde, Unverty publcaton, ncunabula leave, vdeo fle from the Veteran Htory Project, and other oral htore. The number of dgtzed tem n our Dgtal Collecton 9 ha ncreaed from about 4,600 dgtal tem n 2008 to over 30,000 n 2011. A a reult, the number of archval tem retreved by uer almot doubled between 2008 (16,434) and 2010 (27,526). Two new lbraran wll be n place by Sprng 2012 who wll help to expand our dgtal collecton whle alo provdng leaderhp at the lbrary and campu level n the curaton of the Unverty dgtal aet. GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 8

FOCUSING SERVICES: IMPROVING THE USER EXPERIENCE Freeng lbraran from long hour on the reference dek wa a trategc move. We knew that the number of reference encounter wa declnng and that the nature of the queton wa changng. Stattc and cloe trackng of patron quere over a twelve-month perod nformed u that welltraned upport taff and tudent atant could confdently anwer the vat majorty of queton beng aked. We alo knew that tudent were often confued about whch dek to go to for pecfc ervce. To mprove the uer experence, we wanted to combne ervce nto one locaton. In January 2010, we cloed the tradtonal reference dek and mplemented a ngle-ervce dek at our man Zumberge Lbrary. Snce then, we have alo mplemented a ngle-ervce dek at Steelcae, our larget downtown lbrary. The newly degned ervce report through our Technology and Informaton Servce Dvon, and we no longer have a formal front-lne reference ervce managed through the Reearch and Intructonal Servce Dvon. The ervce dek at each locaton now handle the majorty of tranacton that ued to come to the reference dek, and tudent or faculty who requre more n-depth reearch atance are drected to lbraran for one-on-one conultaton. Now, tudent and faculty have one clear path to ak all of ther queton and get ther lbrary need met. At the ame tme, lbraran now have more tme to devote to hgh-mpact outreach and ntructonal actvte. Wth the tranton to a ngle ervce pont, ervce dek taff and lbraran began to collaborate n new way and are workng to contnue to trengthen contnuty of ervce. In March 2011, a Servce Commttee wa created to work on communcaton among the varou team who are reponble for ervce to tudent and faculty. The commttee charge to dentfy and remove barrer to delverng hgh-qualty uer experence. In addton, a Reference Servce Qualty Survey wa conducted n Aprl 2011 to meaure nternal atfacton wth extng tranng, communcaton, and procedure related to reference ervce. The reult from the urvey are beng ued to degn a new tranng program for tudent worker and other taff who feld front-lne reference queton. MEETING UNIVERSITY NEEDS: INFORMED DECISION MAKING AND CONTINUOUS ASSESSMENT Drvng toward a new future ha requred contant vglance and a wllngne to reconder what eem to have only jut been decded. We do th through nternal montorng of our reource and ervce, and external feedback from our uer communty. We delberately and proactvely evaluate our nternal procee and procedure, revew uage tattc and other data avalable, and work hard to let no ervce or reource go unchecked for t value and relevance to our communty. REVAMPING TECHNICAL SERVICES The Lbrare ntal 2006 reorganzaton brought about change to tradtonal techncal ervce work. The perodcal department wa folded n wth acquton and catalogng and a dedcated electronc reource management team wa formed. Effcence were found by outourcng the majorty of the book proceng to the Lbrare book jobber, frt wth YBP Lbrary Servce, and then later wth Emery-Pratt. Addtonal effcence were found by movng to an orderng proce that wa prmarly paperle. Thee move ntally allowed the Lbrare to reallocate reource to emergng or growng program, uch a coure reerve and electronc reource management. Th revew of workflow and opportunte ha contnued followng the ntal reorganzaton, and, for example, GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 9

allowed the Lbrare to outource authorty work and reallocate a taff poton dedcated to that work to the Lbrare growng laon outreach program. Currently our Technology and Informaton Servce Dvon plannng for the move nto a new man lbrary buldng n 2013. In preparaton, they are engaged n a comprehenve revew of the work of the three team who delver a hot of both drect and ndrect mon-crtcal ervce to patron, ncludng reference, crculaton ervce, lnk-checkng, nterlbrary loan/document delvery, catalogng and acquton, coure reerve, and tack mantenance. The reorganzaton wll ultmately allow cloer ntegraton and collaboraton among the team, wth ncreaed cro-tranng to enure we reman able to repond to our uer need when we move nto a much larger faclty wth a far more complex array of uer ervce. MAKING DATA-DRIVEN COLLECTIONS DECISIONS Over the pat x year, we have developed a culture of collecton aement. Snce 2006, the Lbrare have been developng and refnng a proce that engage laon lbraran n the aement of our databae reource, placng them at the center of the proce and enurng that the ue and need for each databae examned on an annual ba. At a mnmum, each databae receve a hort examnaton, revewng the cot of the databae and uage of the reource. Lbraran are aked to dcu t relevance to the Lbrare collecton and the Unverty currculum, and to then makng a recommendaton a to whether the reource hould be renewed or canceled. In ther dcuon of uage tattc, laon are aked to provde ome analy whle alo calculatng cot per eon, earch, and full-text acce when avalable. Th data provde a meaure by whch laon can examne uage and make comparon to other mlar reource. Acro the board we employ ue and cot data to make decon on how to pend our collecton dollar, lookng for opportunte to maxmze our reource and delver qualty content. ENCOURAGING FEEDBACK Ongong aement key to our ablty to delver effectve and effcent ervce to the GVSU communty and beyond. One of our formal foray nto aement wa partcpatng n the 2007 LbQUAL urvey, whch gave u a baelne agant whch to meaure future effort to contnually mprove patron atfacton along the three dmenon of ervce, collecton, and phycal pace. In the Fall 2011, the campu wa nvted to partcpate n LbQUAL+ Lte, a horter veron of the urvey ntrument that wa ued n 2007. Jut under 5,000 uer completed the urvey, contng of a good mx of tudent, faculty, and taff. The nformaton gleaned from th ntrument wll allow u to dentfy where our ervce need mprovement or better algnment wth uer expectaton. LIBRARY STUDENT ADVISORY COUNCIL Ung ad hoc urvey, we aeed the qualty of the Lbrare laptop lendng program, reultng n upgrade to extng laptop and an ncreae n the number of laptop we crculate. Lat year, we permanently upended chargng lbrary fne for regular crculatng materal; the number of overdue tem actually decreaed a a reult of the more uer-frendly polcy. We have alo ntated a Lbrary Student Advory Councl (LSAC) wth repreentatve from both the Undergraduate Student Senate and the Graduate Student Aocaton. The Councl meet twce per month and wll be very nvolved n hapng lbrary ervce and polce. GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 10

For many tudent and faculty, the Lbrare webte the prmary gateway to the ervce and reource we provde. Recognzng that we meet ncreang number of our uer only n an onlne envronment, we have ongong uablty tude that nform mprovement to our webte. We are alo workng to make our webte ealy vewable on any devce. Wth th prncple n mnd, the Lbrare frt reponve webte 10 wa completed n Summer 2011, wth the goal of havng the entre webte converted to a reponve degn by Fall 2012. VALUING PROFESSIONAL DEVELOPMENT AND SERVICE: BUILDING A LEARNING ORGANIZATION Our lbraran and taff are dedcated to contnuou elf-mprovement and have found numerou way of developng new kll et through both nternal and external mean. We pend tme every year buldng a trong organzatonal culture and cultvatng undertandng and collaboraton acro our organzaton. We alo offer nternal program to ncreae knowledge of reource, buld ntructon kll, and learn how to ue new tool. Thee are offered through regularly cheduled retreat, targeted ere, and ad hoc programmng. Over the lat couple of year, we ve offered program for lbrary taff around a number of topc, ncludng nformaton lteracy, utanablty, weedng and collecton analy, team work, the ACRL Future report, cholarly communcaton, and a DISC (worktyle) aement n whch both ndvdual and team acqured new undertandng of ther own work-tyle communcaton preference and thoe of ther team. Lbraran are encouraged to accept commttee appontment and other leaderhp opportunte a part of ther ervce to the unverty, the communty and the profeon. Many hold commttee appontment n ALA, ACRL, REFORMA, the Mchgan Lbrary Aocaton (MLA) and n a hot of regonal or pecalzed profeonal group. The Dean a Trutee of the State Lbrary of Mchgan and former Secretary and Board Member of the MLA. She alo a member of the SPARC Steerng Commttee and ALA Ad Hoc Commttee on the Google Settlement. The Aocate Dean for Reearch and Intructonal Servce a current member of the MLA Board. She co-degned and co-led the ARL/ACRL Scholarly Communcaton Webnar n wnter/prng 2011. The Aocate Dean of Technology and Informaton ha been actve n REFORMA and wa recognzed th year a ther Outtandng Lbraran. Many of our lbraran have alo been profeonally recognzed for ther achevement, recevng award on the local, tate, regonal, and natonal level. Lbraran, lke other Grand Valley State Unverty faculty, are expected to engage n ongong cholarhp and reearch. In recent year, we have gone from a clmate that produced very few cholarly and profeonal output to one where all lbraran regularly hare experte and reearch wth colleague at conference and workhop on the local, tate, natonal, and nternatonal level. We have contently been on the leadng edge of nnovaton over the lat fve year, poneerng dea uch a rule-baed de-electon of reource, demand-drven acquton, reference taffng model, tool lke the ILCC and RGR, and dcovery tool lke 360 Search and, later, Summon. By reportng on thee nnovatve experence, we have become well-known n profeonal lbrary venue. We feel harng bet practce eental to profeonal development and to a profeon n the mdt of profound change. (See ample of publcaton) PLANNING FOR THE FUTURE: BUILDING A RICH, INCLUSIVE LEARNING ENVIRONMENT If we were to offer defntve evdence of the Lbrare perceved value to the GVSU communty, t would have to be the fact that our Admntraton and Board of Trutee decded to nvet n a $70 mllon man lbrary n the mdt of an economc cr and wthout tate ad. The Mary Idema Pew Lbrary Learnng and Informaton Common wll open n Fall 2013. It degned to upend tradtonal lbrary buldng tandard that no longer ft the way tudent learn. The new lbrary wll accommodate GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 11

MARY IDEMA PEW LIBRARY LEARNING AND INFORMATION COMMONS OPENING FALL 2013 the mey mx of ocal and academc learnng that tudent prefer, but n an enrched envronment that wll challenge ther thnkng, accommodate ther need for comfort and communty, and provde eamle upport ervce for ther agnment. At the heart of the buldng degn the Knowledge Market, modeled after the kok n a hoppng mall n both pace and concept. It wa conceved out of a convcton that unverte are not dong enough to prepare tudent for the knd of kll that vrtually all employer expect when today tudent graduate: to thnk crtcally; to fnd and then dcern dfference n the qualty of nformaton; to wrte coherently and peruavely; to peak wth poe and effectvene; to be converant n bac and pecalzed technologe that are ued n a partcular dcplne; and to be able to work wth other n a team envronment. The kll that wll be taught n the Knowledge Market cloely parallel the LEAP goal. It wll upport teachng and learnng on our campu n two nter-related way:»student» can eek peer upport n wrtng, peakng, reearch, technology, and collaboraton from the peer coache avalable n the pace telf. A uch, the lbrary become a central tudent upport unt on campu that collaboratve and technologyrch n t approach.»a» a peer coachng program, the Knowledge Market model for the campu communty how technology, nformaton, and collaboraton nterconnect a tudent engage n reearch, wrtng, and peakng tak. In other word, the peer coache themelve model for tudent and for faculty and taff acro campu bet practce n and creatve tratege for technology-rch, multmeda collaboraton n reearch, wrtng, and preentaton. The Knowledge Market peer coachng program wll be leadng, not jut facltatng, change on our campu. Plannng for the buldng wa baed on reearch on how today college tudent balance peronal, ocal, and academc need. Through a ere of obervatonal tude done by our taff, n partnerhp wth Steelcae Corporaton, we defned how our tudent ue our lbrary. After obervng dfferent type of tudent behavor n extng pace and at dfferent tme of the day, expermental furnture wa placed n a varety of locaton throughout Zumberge Lbrary. Furnture electon for the new lbrary wll be nformed by what we are learnng by watchng tudent behavor. Our new lbrary alo provdng the Unverty wth an opportunty to enhance t utanablty profle at the natonal level. The project wll contnue the Unverty commtment to utanablty by eekng the hghet poble LEED certfcaton. Addtonally, we were choen by the U.S. Department of Energy (DOE) to receve atance n plannng a buldng wth the mallet practcal energy footprnt. Scentt and engneer from Pacfc Northwet Natonal Laboratory, a DOE laboratory, worked wth our degn team to dentfy way to reduce energy conumed by the buldng. Project electon crtera ncluded the lkelhood of achevng gnfcant energy avng, the probablty of ucce and wdepread deployment potental. The new lbrary wll feature meda that gve our utanablty-concou tudent body feedback on energy ue. GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 12

CONCLUSION Over the lat x year, the Grand Valley State Unverty Lbrare have taken apart and reaembled our noton about the role of the academc lbrary n the 21 t century. We beleve we have degned a rch and promng new contruct that wll erve Grand Valley State Unverty well, both now and n the decade to come. Th acheved through our nmble, talented taff charged wth the tak of degnng ervce, program, and collecton that wll accomplh the Unverty goal. In the new lbrary buldng, we wll howcae the Unverty nnovatve and hghly trategc approach to educatng tudent for the future. We are focued on buldng capacty for opportunte, lke ue n cholarly communcaton, whch the Unverty ha only begun to addre. We are a better lbrary for ervng uch a fne nttuton; we alo beleve the Unverty a better nttuton becaue of t lbrare. GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 13

SAMPLE FACULTY AND STAFF PUBLICATIONS Beaecker, B. (2010). Ffty at Ffty: A Catalogue of Incunabula n the Unverty Lbrare Grand Valley State Unverty. Allendale: GVSU Lbrare. Beauben, S., Maelnk, L., & Tyron, J. (2009). Recatng the role of comprehenve unverty lbrare: Startng pont for educatng lbraran on the ue of cholarly communcaton and nttutonal repotore. In D. M. Mueller (Ed.), Fourteenth Natonal Conference of the Aocaton of College and Reearch Lbrare March 12-15, 2009 (pp. 95-109). Chcago: Aocaton of College and Reearch Lbrare. Bravender, P., & Long, V. (2011). Weedng an outdated collecton n an automated retreval ytem. Collecton Management, 4(36), 237-245. Bravender, P., Lyon, C. & Molaro, A. (2011). Should chat reference be taffed by lbraran? An aement of chat reference at an academc lbrary ung LbStat. Internet Reference Servce Quarterly, 3(16), 111-127. Garron, J. (2011). What do we do now?: A cae for abandonng yeterday and makng the future. Reference and Uer Servce Quarterly, 51(1), 12-14. Harr, L., Garron, J., & Frgo, E. (2009). At the croroad: Brngng the tenure and promoton proce nto the Dgtal Age. College and Reearch Lbrare New, 70(8), 4-7. Martn, H., Roble-Smth, K., Garron, J. & Way, D. (2009). Method and tratege for creatng a culture of collecton aement at comprehenve unverte. Journal of Electronc Reource Lbraranhp, 21(3/4), 213-236. Mathon, S., & Garron, J. A. (Ed.). (2008). The Thrteenth Off-campu Lbrary Servce Proceedng: Salt Lake Cty, Utah, Aprl 23-25, 2008. Mount Pleaant, MI: Central Mchgan Unverty. Ryckman, B., Long, V., & Yednak, E. (2008). Etablhng a baelne: Htory, evoluton and evaluaton of Grand Valley State Unverty off-campu lbrary ervce. In S. Mathon & J. A. Garron (Ed.), Thrteenth Off-Campu Lbrary Servce Conference Proceedng: Salt Lake Cty, Utah, Aprl 23-25, 2008 (pp. 267-278). Mount Pleaant, MI: Central Mchgan Unverty. Rodrguez, J.C., & Zhang, B. (2008). Authentcaton and acce management of electronc reource. In H. Yu & S. Brevold (Ed.), Electronc Reource Management n Lbrare: Reearch and Practce (pp. 250-274). Herhey, PA: Informaton Scence Reference. Schoof, B. (2010). Voce n teachng: Improvng your claroom ntructon. College & Reearch Lbrare New, 71(2), 143-144. Schoof, B. (2007). Abolh the perodcal department: How one lbrary retructured and redtrbuted the work. College & Reearch Lbrare New, 68(1), 17-19. Schroeder, J. L. (2008). An overlap analy of occupatonal therapy electronc journal. Journal of Electronc Reource n Medcal Lbrare, 5(4), 346-361. Sheehan, L. A. (2011). Re-nventng reference. In D. M. Mueller (Ed.), Declaraton of Interdependence: The Proceedng of the ACRL 2011 Conference (p. 384). Chcago: Aocaton of College and Reearch Lbrare. GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 14

Tyron, J., Frgo, E., & O Kelly, M. (2010). Ung faculty focu group to ae nformaton lteracy core competence at unverty level. Journal of Informaton Lteracy, 4(2), 62-77. Van Ordel, L. C. (2007). The tate of cholarly communcaton: An envronmental can of emergng ue, ptfall, and poblte. Seral Lbraran, 52(1), 191-209. Van Ordel, L. C., & Born, K. (2006). Journal n the tme of Google. Lbrary Journal, 131(7), 39-44. Van Ordel, L. C., & Born, K. (2007). Seral war. Lbrary Journal, 132(7), 43-48. Van Ordel, L. C., & Born, K. (2008). Embracng openne. Lbrary Journal, 133(7), 53-58. Van Ordel, L. C., & Born, K. (2009). Realty bte. Lbrary Journal, 134(7), 36-40. Way, D. (2009). The aement of patron-ntated collecton development va nterlbrary loan at a comprehenve unverty. Journal of Interlbrary Loan, Document Delvery & Electronc Reerve, 19(4), 299-308. Way, D. (2010). The mpact of Web-cale dcovery on the ue of a lbrary collecton. Seral Revew, 36(4),214-220. Way, D. (2010). The open acce avalablty of Lbrary and Informaton Scence lterature. College & Reearch Lbrare, 74(1), 302-309. Way, D. & Lyon, C. (2011). Good enough: The new face of reference. In K. Staunch, B. Bernhardt, & L. Hnd (Ed.), Charleton Conference Proceedng 2009 (pp. 336-346). Charleton: Agant the Gran Pre. Way, D. & Garron, G. (2011). Fnancal mplcaton of demand-drven acquton: A cae tudy of the value of hort-term loan. In D. Sword (Ed.), Patron-Drven Acquton: Htory and Bet Practce (pp. 137-156). Berln: Walter de Gruyter. Way, D. E., Beauben, S. J., & Garron, J. A. (2009). Developng a multfaceted approach to dentfy a core undergraduate browng collecton. In B. R. Bernhardt, T. Danel, & K. Stenle (Ed.), Charleton Conference Proceedng 2008 (pp. 79-86). Santa Barbara, CA: Lbrare Unlmted. Woodman, B. (2007). Promotng coure/electronc reerve to campu faculty. Journal of Inter-Lbrary Loan, Document Delvery and Electronc Reerve, 17(1-2), 183-211. GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 15

ORGANIZATIONAL CHART DEAN OF UNIVERSITY LIBRARIES Lee Van Ordel ASSOCIATE DEAN OF TECHNOLOGY AND INFORMATION SERVICES Carlo Rodrguez DIRECTOR OF PLANNING AND ORGANIZATIONAL RESOURCES Lynell De Wnd DIRECTOR OF SPECIAL COLLECTIONS AND UNIVERSITY ARCHIVES Robert Beaecker ASSOCIATE DEAN OF RESEARCH AND INSTRUCTION Jule Garron TECHNICAL SERVICES AND ELECTRONIC RESOURCE MANAGEMENT SYSTEMS AND TECHNOLOGY LIBERAL ARTS PROGRAMS INSTRUCTIONAL SERVICES OPERATIONS AND ACCESS SERVICES COLLECTIONS AND SCHOLARLY COMMUNICATIONS PROFESSIONAL PROGRAMS GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 16

ENDNOTES 1. http://gvu.edu/lbrary/lcc 2. http://gvu.edu/lbrary/menu 3. http://gvu.edu/lbrary/rgr 4. http://cholarwork.gvu.edu/ 5. http://lbgude.gvu.edu/oafund?h=a 6. More about our mplementaton of demand-drven acquton: Way, D. (2001, June). The Implementaton of a Patron-Drven Acquton Program at Grand Valley State Unverty. Preentaton at the Amercan Lbrary Aocaton Annual Conference, New Orlean, LA. Avalable at: http://work. bepre.com/doug_way/15 and Way, D. (2011, November). Patron-Drven Acquton: Tranformng Lbrary Collecton n the Vrtual Envronment. Preentaton at Mchgan State Unverty, Eat Lanng, MI. Avalable at: http://work.bepre.com/doug_way/21 7. More nformaton about our mplementaton of rule-baed weedng: Way, D., & Garron, J. A. (2011, November). A Cae Study of Rule-Baed Weedng. Preentaton at Charleton Conference, Charleton, SC. Avalable at: http://work.bepre.com/doug_way/19 8. More nformaton about our mplementaton of Summon: Ftzpatrck, S. (2010, September 15). Summon Summon 100th Cutomer. Amercan Lbrare. Avalable at: http://amercanlbraremagazne.org/new/09152010/ummon-ummon-100th-cutomer 9. http://gvu.edu/lbrary/ecollecton 10. http://gvu.edu/lbrary/newbuldng/ GRAND VALLEY STATE UNIVERSITY UNIVERSITY LIBRARIES 17