White paper Microsoft SharePoit Upgrade Kowhow Do it right the first time The objective of this paper o Microsoft SharePoit 2010 upgrade kowhow ad best practices is to provide IT cosutats a overview of the coaboratio software ad its critica features. The paper aso aims to hep readers to uderstad the step-by-step activities ivoved i the depoymet ad upgrade process.
About the Author Dr. C. Parthiba Dr. C. Parthiba is a egagemet maager workig i TCS s Goba Cosutig Practice Ifrastructure Soutios group. He has 14 years of experiece coverig a wide rage of areas icudig IT strategy, ifrastructure optimizatio, architecture soutios, systems itegratio ad eadig arge cosutig egagemets. He hods a Doctorate i Appied Sciece from a premier uiversity i Cheai, Idia. 2
Tabe of Cotets 1. Itroductio 4 Depoymet Overview 5 Depoymet 6 Create Depoymet Admistrative ad Service accouts 7 Depoymet Scearios 7 2. Upgrade Process 8 Overview 8 Upgrade paig key cosideratios 9 3. Best Practices 11 3
Itroductio Microsoft SharePoit 2010 provides capabiities to meet the critica busiess eeds of a orgaizatio such as busiess processes maagemet, simpifyig the fid-ad-share iformatio across boudaries, ad eabig iformed decisios. Orgaizatios ca empower their users to create, maage ad easiy buid SharePoit sites that are discoverabe throughout the orgaizatio usig coaboratio features of Microsoft SharePoit Foudatio 2010, Microsoft SharePoit Server 2010 ad the desig ad customizatio capabiities of Microsoft SharePoit Desiger 2010. SharePoit 2010 system architecture aows may of the appicatio tier services to everage the same uderyig commo services, such as storage ad security. This aows for the uiform maagemet of these services across the eterprise. Simiary, the presetatio ayer compoets share compatibiity with the appicatio tier services. This esures that the etire service architecture is grouped ogicay both from the bottom up ad from the top dow. From the bottom up, the architecture is orgaized ito a set of idepedet services, whereas from the top dow, the architecture is orgaized ito a set of appicatios that use those services. SharePoit Server 2010 SharePoit Service Appicatio Search Service Exce Cac Service User Profies PowerPoit Broadcast Service Web Aaytics Service Visio Graphics Service Project Web Access FAST Search Service Ciet Appicatios Browsers (IE, Fire Fox) Office Ciet OeNote IfoPath Biz Coectio Service IfoPath Service Word Coversio Service Sadboxed Code Service Access Service Maaged Metadata Performace Poit SharePoit Foudatio Office Web App Service Third Party Services Usage & Heath Loggig Project Outook RSS Viewers SharePoit Workspace SharePoit Desiger Visio Cofiguratio Cotet Workfow Access 4
Key Eemets ad New Features The foowig schematic diagram iustrates the SharePoit 2010 key eemets ad features. Sites Cotet Commuities Search Composites Isights Coaboratio Web Parts Office Itegratio Workspace Mobie Outook Syc Aerts Approva IM Poicy Retetio Muti Web Pubishig Cotet Depoy Maaged Metadata Cotet Type Syd Doc. Coversio My Sites Peope Profies Presece Targetig Socia Search Tags Ratigs Wikis Idexig Reevace Metadata Expertise Federatio Aerts Access Services BCS Desiger Huma Workfows Forms Services Visio Services Sadboxed Soutios PerfromacePo it Rich Aaytics Exce Services Web Rederig Dashboards Charts Core Services Storage Security Maagemet Topoogy Site Mode Repository Rights/Roes Admi UX Cofig Rederig Metadata Puggabe Auth Deegatio Service App Tempates Versioig Caims Based Provisioig Mgmt Navigatio Backup Rights Moitorig Feature Poicy Visua Bueprit Trimmig Muti Extraet PowerShe APIs Fieds/Forms Web Services Ciet Object Mode Features Soutios Web Parts Persoaizatio Master Pages Provider Framework Database Services Workfow Services Operatig System Services I SharePoit 2010, the service appicatio architecture has bee competey reorgaized. The SSP cocept has bee abadoed i favour of a federated type of service appicatio architecture to eabe separate services to work together seamessy. Depoymet Overview The Microsoft SharePoit Server 2010 farms vary i compexity ad size. Hece, a combiatio of carefu paig ad a phased depoymet that icudes ogoig testig ad evauatio is required to sigificaty reduce the risk of uexpected outcomes. A fudameta uderstadig of the foowig key structura eemets i a SharePoit Server eviromet is required i order to correcty depoy ad support SharePoit Server 2010 products: Server farm: The top-eve eemet of a ogica architecture desig for SharePoit Server. Web appicatio: A IIS Web site that is created ad used by SharePoit Server 2010. Cotet database: Provides storage Web appicatio cotet. Site coectio: A set of web sites that have the same ower ad share admiistratio settigs. Site: Oe or more reated Web pages ad other items (such as ists, ibraries, ad documets) that are hosted iside a site coectio. 5
Depoymet Before istaig SharePoit Server 2010, it shoud be esured that the required hardware ad software have bee istaed. SharePoit Server 2010 provides a umber of istaatio scearios, icudig sige-server with buit-i database istaatios ad sige-server or mutipe-server farm istaatios. Hardware Requiremets For Web Servers, Appicatio Servers ad Sige Server Istaatios: The hardware requiremets give beow appy both to istaatios o a sige server with a buiti database ad to servers ruig SharePoit Server 2010 i a mutipe server farm istaatio. Processor: RAM: Hard disk: 64-bit, four cores 4 GB for deveoper or evauatio use 8 GB for productio use i a sige server or mutipe server farm 80 GB for system drive For productio use, add additioa free disk space for day-to-day operatios ad maitai twice as much free space as the RAM size for productio eviromets For Database Servers: The requiremets give beow appy to database servers i productio eviromets with mutipe servers i the farm. Processor: RAM: Hard disk: 64-bit, four cores for sma depoymets 64-bit, eight cores for medium depoymets 8 GB for sma depoymets 16 GB for medium depoymets >16 GB for arge depoymets 80 GB for system drive Hard disk space is depedet o the size of the SharePoit cotet Software Requiremets The requiremets i the foowig tabes appy to sige servers with buit-i database istaatios ad server farm istaatios that icude a sige server ad mutipe servers i the farm. Eviromet Database Server i a Farm Sige server with buit-i database Frot-ed web servers ad app services i a farm Ciet computer Miimum Requiremet Oe of the foowig: The 64-bit editio of Microsoft SQL Server 2008 R2 The 64-bit editio of Microsoft SQL Server 2008 with Service Pack 1 (SP1) ad Cumuative Update 2 The 64-bit editio of Microsoft SQL Server 2005 with Service Pack 3 (SP3) The 64-bit editio of Widows Server 2008 Stadard, Eterprise, Data Ceter, or Web Server with SP2, or the 64-bit editio of Widows Server 2008 R2 Stadard, Eterprise, Data Ceter, or Web Server The 64-bit editio of Widows Server 2008 Stadard, Eterprise, Data Ceter, or Web Server with SP2, or the 64-bit editio of Widows Server 2008 R2 Stadard, Eterprise, Data Ceter, or Web Server A supported browser 6
Create Depoymet Admistrative ad Service accouts The required credetias shoud be provided for severa differet accouts to depoy SharePoit Server 2010 o a server farm. This sectio provides iformatio about the admiistrative ad service accouts that are required for a iitia Microsoft SharePoit Server 2010 depoymet. The detais of the accout ad purpose are give beow. SQL Server service accout The SQL Server service accout is used to ru SQL Server. It is the service accout for the foowig SQL Server services: MSSQLSERVER SQLSERVERAGENT Setup user accout The setup user accout is used to ru the foowig: Setup SharePoit Products Cofiguratio Wizard Server farm accout or database access accout The server farm accout is used to perform the foowig tasks: Cofigure ad maage the server farm. Act as the appicatio poo idetity for the SharePoit Cetra Admiistratio Web site. Ru the Microsoft SharePoit Foudatio Workfow Timer Service. Depoymet Scearios This sectio describes how to depoy Microsoft SharePoit Server 2010 o oe or more servers to create differet topoogies that ca be used for testig ad impemetig Microsoft SharePoit Server 2010 soutios at differet stages of the depoymet ife cyce. Sige server with SQL Server Whe istaig SharePoit Server 2010 o a sige server farm, SharePoit Server 2010 eeds to be cofigured to meet specific eeds. The Setup ad the SharePoit Products Cofiguratio Wizard istas biaries, cofiguratio database ad SharePoit Cetra Admiistratio Web site, cofigures security permissios ad updates registry settigs. The, ru the Farm Cofiguratio Wizard to cofigure the farm, seect the services that you wat to use i the farm, ad create the first site coectio, or mauay perform the farm cofiguratio. Sige server with a buit-i database SharePoit site ca be quicky pubished by depoyig SharePoit Server 2010 o a sige server with a buit-i database. This cofiguratio is usefu whe evauatig SharePoit Server 2010 features ad capabiities, such as coaboratio, documet maagemet, ad search. This cofiguratio is aso usefu if depoyig a sma umber of Web sites ad you wat to miimize admiistrative overhead. Mutipe servers for a three-tier farm I this sceario, the farm cosists of two frot-ed Web servers, a appicatio server, ad a database server. The resutig farm cofiguratio is ot compex, but provides a fudameta ifrastructure for impemetig a SharePoit Server soutio o simiar or more compex farms. Depoy sige server i a isoated Hyper-V eviromet A isoated ad secure Hyper-V virtua machie ca be used to test the features ad behavior of SharePoit Server 2010. This approach uses miima hardware resources ad isoates the SharePoit Server 2010 test system from a productio eviromet. This isoatio is recommeded i order to eimiate potetia security threats to a corporate etwork ad server eviromet. 7
Depoy i a virtua eviromet This sectio provides guidace for cofigurig a virtua machie (VM) that uses Widows Server 2008 Hyper-V techoogy ad that is used i a Microsoft SharePoit Server 2010 farm. This icudes farm servers o the Web server tier, appicatio server tier, ad database server tier. Before cofigurig a virtua machie for a SharePoit farm, it is recommeded that oe shoud ceary uderstad the cofiguratio of Hyper-V. Because every cofiguratio decisio for a virtua machie or its ifrastructure has a impact o performace or fuctioaity (SharePoit Server 2010 ad Hyper-V) uderstadig each cofiguratio optio is importat. I a Hyper-V eviromet, there is a optio of specifyig the cofiguratio of virtua etworkig ad the cofiguratio for each virtua machie. Additioay, it ca be cofigured how the VM iteracts with the virtuaizatio host, as we as VM stop ad restart behavior if the ruig state of the virtua machie is iterrupted. Upgrade Process Overview There are two approaches to upgrade from the Microsoft Office SharePoit Server 2007 to Microsoft SharePoit Server 2010: i-pace upgrade ad database attach upgrade. A i-pace upgrade is used to upgrade a Microsoft SharePoit sites o the same hardware. A database attach upgrade is used to move the cotet to a ew farm or ew hardware. These two types of upgrade ca be combied i hybrid approaches that reduce dowtime durig a upgrade. The first step i the upgrade from Microsoft Office SharePoit Server 2007 to Microsoft SharePoit Server 2010 process is to determie upgrade approach. The brief descriptio of the various approaches, pros ad cos for each approach is give beow: I-pace upgrade A i-pace upgrade takes pace o the same hardware as previous versio istaatio. As part of the i-pace upgrade, the process upgrades the compete istaatio i a fixed order. Database attach upgrade A database attach upgrade eabes a eterprise to move to ew hardware or a ew farm. Durig a database attach upgrade, a the cotet databases are detached from a existig farm ad the the databases wi be attached to a ew server farm istaatio. Whe the databases are attached to the ew server farm, the upgrade process rus ad upgrades the data i pace. Hybrid approach 1: Read-oy databases This approach eabes the user cotiuous read-oy access to their data whie upgrade is i pace. The cotet databases i the origia farm are set to read-oy, ad copies of the databases are upgraded o a ew farm. Hybrid approach 2: Detach databases This approach speeds up the upgrade process by detachig ad attachig databases to upgrade mutipe databases at the same time. It is a i-pace upgrade because the origia farm is upgraded; however, aso aother farm ca be used to perform the upgrade ad the attach the upgraded databases to the origia farm. Note that the origia farm caot serve requests durig the upgrade process. As i a stadard i-pace upgrade, users caot access their cotet whie the upgrade is i progress. 8
Pros ad cos of the approaches Approach Pros Cos I- Pace Upgrade Database attach upgrade Farm-wide settigs are preserved ad upgraded. Customizatios are avaiabe i the eviromet after the upgrade, athough maua steps may be required to upgrade or rework them. Mutipe cotet databases ca be upgraded at the same time, which resuts i faster upgrade times overa tha a i-pace upgrade. Mutipe farms ca be combied ito oe farm. Servers ad farms are offie whie the upgrade is i progress. The upgrade proceeds cotiuousy. Cosequety, eough time must be aocated for a cotet to be upgraded i sequece. The server ad farm settigs are ot upgraded. The settigs i the od farm shoud be mauay trasferred to the ew farm. Ay customizatios must aso be trasferred to the ew farm mauay. Ay missig customizatios may cause uiteded osses of fuctioaity or user experiece issues. Copyig databases over a etwork takes time ad badwidth. Requires Direct access to the database servers. Upgrade paig key cosideratios I additio to uderstadig the eemets of a SharePoit Server 2010 eviromet ad how they have to be cofigured, oe must cosider the foowig additioa factors: Physica architecture Istaatio ad cofiguratio Stages of Upgrade Physica architecture The physica architecture cosists of oe or more servers ad the etwork ifrastructure which eabes the impemetatio of the SharePoit 2010 ogica architecture. The physica architecture is typicay described i two ways: Size Defied as the umber of users or the umber of documets which agai deotes the size of a farm as sma, medium, or arge Topoogy Defied as ogica arragemet of farm servers ad expaied i the Depoymet scearios sectio Size of farm Size uses the umber of users ad umber of cotet items as a fudameta measure to idicate whether a server farm is sma, medium, ad arge. Foowig are the factors decidig the size of a farm: A sma server farm typicay cosists of at east two Web servers ad a database server Oe of the Web servers hosts the Cetra Admiistratio site ad the other hades additioa farmreated tasks, such as servig cotet to users. The sma farm ca be scaed out to three tiers usig a dedicated appicatio server i respose to the umber of users, the umber of cotet items, ad the umber of services that are required. A medium server farm typicay cosists of two or more Web servers, two appicatio servers, ad more tha oe database servers. A arge server farm ca be the ogica resut of scaig out a medium farm to meet capacity ad performace requiremets or by desig before a SharePoit Server soutio is impemeted. 9
Istaatio ad Cofiguratio The first step after fiishig the SharePoit upgrade paig is to create the SharePoit Server 2010 farm o which the product wi be depoyed. The process of preparig the SharePoit eviromet cosists of the foowig phases: Prepare the servers Get the servers ready to host the product Domai cotroers Database servers Appicatio servers Frot-ed Web servers Create the farm Ista the product ad cofigure each server to support its roe i the farm Database server Create the cofiguratio database, cotet database, ad other required databases Appicatio server Ista ay additioa compoets that are required to support fuctios such as Iformatio Rights Maagemet (IRM) ad decisio support etc. Frot-ed Web server Ista SharePoit Server o each Web server, ista aguage packs, ad the ru the SharePoit Products Cofiguratio Wizard to add the Web servers to the farm Cofigure settigs, services, soutios, ad sites Prepare the farm to host the site cotet Cofigure goba settigs Cofigure services Depoy soutios ad customizatios Create ad popuate the sites Stages of upgrade By upgradig a SharePoit 2010 i stages, oe ca gai the beefits of systematic approach such as coectig performace ad usage data that ca be used to evauate the soutio. Additioa beefits icude verifyig the capacity maagemet assumptios ad idetifyig issues before the farm is put ito productio. Foowig are the recommeded stages of upgrade Prepare for the upgrade Desig Target State Architecture Piot upgrade Impemet ad vaidate soutio Perform post-upgrade steps Prepare for upgrade Before depoyig the farm, oe must assess the curret SharePoit portfoio ad pa a high eve soutio. At the ed of this stage, oe shoud have documeted the foowig: A detaied discovery report icusive of Detais of ivetory Curret busiess requiremets Detais of IT ifrastructure compoets Detais of appicatio to ifrastructure mappig Curret customers/cosumers, service eves Detais of faiure/icidet aaysis Detais of key idicators ifuecig capacity 10
Desig target state architecture I this stage, oe must desig the target state architecture ad determie the ifrastructure requiremets such as farm topoogy, server resources ad storage capacity etc. At the ed of this stage, oe shoud have documeted the foowig: Target state ifrastructure desig to support the soutio A detaied descriptio of how to impemet the farm ad the soutio A detaied capacity pa for the servers ad the storage A pa for testig ad vaidatig the soutio Moitorig ad sustaied egieerig requiremets to support the soutio Piot upgrade A piot is used to test the soutio o a sma scae. There are two approaches to usig a piot depoymet. 1. I the first approach, the focus is o fuctioa testig without usig rea data 2. I the secod approach, the focus is to test the productio characteristics by usig rea data ad have the piot users test differet kids of tasks. Impemet ad vaidate soutio Pre-productio eviromet is used as a trasitioa step from the piot depoymet to a productio depoymet. The orgaizatio's busiess processes determie the scope, scae, ad duratio of user accept testig. The foowig tasks have to be competed to productioize the soutio: Depoy the farm Depoy the soutio Impemet the operatios pa If required, depoy additioa eviromets Authorig, stagig, ad services farms etc. Post-Upgrade steps After performig a i-pace upgrade or a database attach upgrade to Microsoft SharePoit Server 2010, the foowig steps ca be used to verify the upgrade Reappy admiistrator permissios for services Upgrade profie properties to taxoomy data ad update the photo store for Profie Services Create ad cofigure the Secure Store service appicatio ad migrate SSO data Upgradig soutios that deped o the Busiess Data Cataogue Update iks that are used i ay upgraded IfoPath form tempates Verify upgrade ad review upgraded sites Verify upgrade status Vaidate the upgraded eviromet Review upgraded sites Best Practices Foowig are the best practices to overcome the chaeges ad issues: Eabig Office itegratio SharePoit 2010 is desiged to iteroperate with Office 2010 to a high degree. If there are users who are sti usig oder versios of Office, those egacy versios become a barrier to productivity. So depoyig the atest versio of Office to a SharePoit users, shoud be cosidered before upgradig to 2010. Prevetig site spraw Oe effective way to prevet site spraw is to imit the umber of peope who are aowed to create SharePoit sites. Aso cear guideies coud be estabished as to who is aowed to request a ew SharePoit site, ad uder what circumstaces. 11
Site ifecyce maagemet Uike typica Web sites, may SharePoit sites have a imited shef ife. For exampe, it s commo for users to create SharePoit sites that are dedicated to a specific project. Whe the project is compete, the site is o oger eeded. So it s importat to have a procedure i pace for determiig which sites are sti i use. Iformatio overoad Oe best practice to improve search capabiity is to impemet a poicy for documet ifecyce maagemet. Whie some busiess documets may eed to be retaied idefiitey, other types probaby have imited usefuess. Workig out a documet retetio poicy based o criticaity ad time-sesitivity, woud greaty reduce resource cosumptio. Goverace The subject of goverace seems to come up more ofte i regard to SharePoit tha just about ay other appicatio, sice a SharePoit depoymet ca quicky spira out of cotro. Decidig thigs such as a) who has the authority to create a site b) what types of data are aowed to be stored withi SharePoit ibraries, ad c) what types of customizatios you wat to aow, are key aspects of good goverace. Disk space maagemet Quota maagemet is a importat best practice to esure that users do t cosume a excessive amout of disk space. Aso, it is importat to reaize that mutipe ists or ibraries ca be iked to a commo database. Therefore, the quota structure eeds to be desiged to take ito accout possibe growth of other ists. Web part maagemet SharePoit sites are buit aroud the use of Web parts. This approach makes site creatio easier, but it aso meas that ay chages to Web parts resut i chages to every site that uses them. Oe best practice is to take measures to prevet Web part customizatios from beig made i a haphazard maer. A modificatio that ehaces a Web part s fuctioaity o oe site may wreck havoc o other sites that are usig that Web part. Disaster recovery paig It is best to have a recovery farm, cofigured with the same features, tempates, patches, ad software versios as your productio farm. Cea-up process Check for istaces where access to iformatio has bee grated whe it shoud ot have bee. Such accesses might eed to be revoked. Check for istaces where permissios have bee grated but ever used. Such permissios may eed to be revoked. Check for users who have bee defied i SharePoit but who have eft the compay. Such user profies might eed to be removed. Deete uused or uderused site coectios ad sites Oy the cotet that we eed to retai has to be upgraded. If they have bee uused for a og time ad wi ot be eeded i the future, it is suggested to back them up, ad the deete to free storage ad admiistrative resources towards improvig upgrade performace ad reduce upgrade risk. Remove extraeous documet versios Large umbers of documet versios ca sow dow a upgrade sigificaty. Remove uused tempates, features, ad Web Parts Firsty, it has to be verified if o sites are usig ay tempate, feature, or Web Part. The, based o the preupgrade checker (Stsadm -o preupgradecheck) ad the Stsadm -o EumAWebs operatio these customizatios ca be idetified. 12
Remove extraeous documet versios Large umbers of documet versios ca sow dow a upgrade sigificaty. Remove uused tempates, features, ad Web Parts Firsty, it has to be verified if o sites are usig ay tempate, feature, or Web Part. The, based o the preupgrade checker (Stsadm -o preupgradecheck) ad the Stsadm -o EumAWebs operatio these customizatios ca be idetified. Address arge ists If a ist is very arge, ad users use a view/perform a query that exceeds the imit/throttig threshod, the view or query wi ot be permitted. Large ists eed to be checked ad the appropriate site/ist owers eed to hep addressig the issue before the upgrade. 13
About TCS Goba Cosutig Practice TCS Goba Cosutig Practice (GCP) is a key compoet i how TCS deivers additioa vaue to ciets. Usig our coective idustry isight, techoogy expertise, ad cosutig kow-how, we parter with eterprises wordwide to deiver itegrated ed-to-ed IT eabed busiess trasformatio services. By tappig our wordwide poo of resources - osite, offshore ad earshore, our high caiber cosutats everage soutio acceerators ad practice capabiities, baaced with our kowedge of oca market demads, to eabe eterprises to effectivey meet their busiess goas. GCP spearheads TCS' cosutig capacity with cosutats ocated i North America, UK, Europe, Asia Pacific, Idia, Ibero-America ad Austraia. Cotact For more iformatio about TCS cosutig services, cotact goba.cosutig@tcs.com or visit www.tcs.com/cosutig Subscribe to TCS White Papers TCS.com RSS: http://www.tcs.com/rss_feeds/pages/feed.aspx?f=w Feedburer: http://feeds2.feedburer.com/tcswhitepapers About Tata Cosutacy Services (TCS) Tata Cosutacy Services is a IT services, busiess soutios ad outsourcig orgaizatio that deivers rea resuts to goba busiesses, esurig a eve of certaity o other firm ca match. TCS offers a cosutig-ed, itegrated portfoio of IT ad IT-eabed services deivered through TM its uique Goba Network Deivery Mode, recogized as the bechmark of exceece i software deveopmet. A part of the Tata Group, Idia's argest idustria cogomerate, TCS has over 160,000 of the word's best traied IT cosutats i 42 coutries. The Compay geerated cosoidated reveues of over US $6.3 biio for fisca year eded 31 March 2010 ad is isted o the Natioa Stock Exchage ad Bombay Stock Exchage i Idia. For more iformatio, visit us at www.tcs.com IT Services Busiess Soutios Outsourcig A cotet / iformatio preset here is the excusive property of Tata Cosutacy Services Limited (TCS). The cotet / iformatio cotaied here is correct at the time of pubishig. No materia from here may be copied, modified, reproduced, repubished, upoaded, trasmitted, posted or distributed i ay form without prior writte permissio from TCS. Uauthorized use of the cotet / iformatio appearig here may vioate copyright, trademark ad other appicabe aws, ad coud resut i crimia or civi peaties. Copyright 2011 Tata Cosutacy Services Limited TCS Desig Services M 0311