SOCIAL MEDIA. Keep the conversations going

Transcription

1 SOCIAL MEDIA Keep the coversatios goig

2 Social media is where most of the world is. It is therefore a ope source of cosumer data, a chael of commuicatio ad a platform for establishig relatioships with customers. There is o woder whe busiesses are thrivig o social media data for trasformig their operatios ad drivig their b-decisios. From sales & marketig to customer service ad PR, social media is a luxury tool ad your busiesses are laggig i case you have t put i to the right applicatios for busiess. Key Challeges As social media iflueces your busiesses i a big way, you are equally liable to balace it betwee marketig ad creatig customer experieces well. With faster coectios ad mobile devices, busiesses eed to be o their toes to respod to social media affairs. Itegratig social media data ito eterprise applicatios (like CRM, ERP) eeds serious effort. Social media moitors a multitude of chaels due to which itegratio becomes really complex. Measurig ROI of marketig activities o Social Media demads defiite metrics. 2

3 Sesiple Solutios Aalytics Busiesses i their coquest to gai actioable isights from social media, would require aalytics expertise to trasform this eormous iformatio ito actioable strategies. Sesiple s solutios for social media aalytics facilitates orgaizatios to take cotrol of this data so that they ca dramatically improve customer satisfactio, spot patters ad treds. Media & Cotet Services Social Customer Relatioship Maagemet Developmet Social Media Marketig Social Apps Developmet Social Itegratio Social Master Data Maagemet Developmet Social Apps Developmet Social Media Marketig Sesiple s Social Media services are customized to suit ay cliet-whether a small ad medium eterprise brad or a multiatioal brad. Sice cotet is the core of our service offerig, we seamlessly traslate offlie Public Relatios activities to the olie. We believe i creatig effective poits of egagemet betwee your audiece ad your brad. Social Master Data Maagemet Sesiple offers a ed-to-ed suite of Master Data Maagemet (MDM) services to address MDM eeds for every critical master data domai ad idustry. Sesiple s services rage from offerig cosultig services to buildig a busiess case for a MDM program, developig a data platform to support a trasformatio Aalytics Developmet iitiative, buildig a data goverace framework, implemetig COTS products, to udertakig susteace programs. Social Customer Relatioship Maagemet Sesiple uifies your customer data to gai actioable isights ecessary to grow loyalty ad secure profitability. Sesiple expertise i moderizig ad trasformig CRM systems ad processes is uiquely positioed to support sophisticated CRM strategies. Sesiple offers a gamut of services from advisory ad strategy cosultig to IT ladscape ad process optimizatio as well as implemetatio ad support. 3

4 Social Commerce Social Commerce is a space which has bee revolutioized through web ad mobile etwork commuicatio. Cosumers are actively usig these medium to discuss the value added by the products ad services, ad also voice their opiio. Retailers have realized the power of social commercev compoets like, referrals, ratigs, reviews, forums, blogs, videos ad social commuities, ad how they have a cumulative impact o their customer as well as the reveue stream ad bottom lie. Social Apps Developmet Sesiple execute social apps developmet strategy to address your objective to egage customers with your brad. Be it to reew, replace, cosolidate, ehace or build a ew social media apps strategy, we at Sesiple are passioate about deliverig compellig ad refreshig social apps for busiess value. Media & Cotet Services Media ad Cotet Services play a very sigificat part i the social part of social media. Targetig the right ifluecers to spread the word about your brad ad its social media presece is of prime importace ad a key strategy. It is the executio of all the strategy ad plaig that goes ito the social media campaig which Sesiple specializes ad puts your brad i the coversatios you wat. Social Itegratio Be it Social Media Listeig, Aggregatio of social cotet, Sesiple helps customers itegrate social media across chaels. Sesiple s social media itegratio ad aggregatio across chaels ad platforms helps obtai optimum potetial ad value of social media. It is through haressig the beefits of the medium of social media orgaizatios today ca add value to their products ad services. Mobility Aalytics Big Data User Experiece 4

5 Value Propositio Sesiple s social media solutios ecompass fair use of social assets to harvest data ad capture the wealth of coversatioal data. We eable a full suite of social media services with simple ad effective solutios that med your iboud marketig efforts. Sesiple is capable of covertig busiess objectives through social media efforts ad capture the flow of cosumer isights, ad facilitate isights-led busiess strategy Gai Customer Itelligece/ Uderstad the Customer from social expressios Build world class social chaels Egage Customers across Social chaels i lie with holistic chael strategy Measure ad provide 360 degree view of Social busiess objectives Maage, Automate ad Optimize Social Operatios CORPORATE OFFICE 1000 Route 9 North, Suite 303 Woodbridge, NJ Phoe : Fax : , OFFSHORE OFFICE Plot No: 9/A15, SIPCOT IT Park Padur Post Siruseri, Tamiladu , Idia Phoe : Fax : OMAHA OFFICE Scott St, Omaha, NE Phoe : Fax : SINGAPORE 662, Woodlads Rig Road #5-226 Sigapore Phoe :