Digital Enterprise Unit. White Paper. Leveraging Best Practices and Recommendations for Optimal Performance Tuning of IBM Campaign

Size: px
Start display at page:

Download "Digital Enterprise Unit. White Paper. Leveraging Best Practices and Recommendations for Optimal Performance Tuning of IBM Campaign"

Transcription

1 Digital Eterprise Uit White Paper Leveragig Best Practices ad Recommedatios for Optimal Performace Tuig of IBM Campaig

2 About the Author Harshal Tejale Harshal Tejale is a Assistat Cosultat at Tata Cosultacy Services' (TCS') Digital Eterprise Software ad Services (DESS) group, with over 10 years of experiece i the IT idustry. He worked with Uica Corporatio (later acquired by IBM) for 5 years. His role i TCS is that of a Domai Cosultat resposible for providig solutios to EMM customers. His expertise lies i istallatio, cofiguratio, troubleshootig & support, upgrade/migratio of Uica tools. I his previous experiece, where he worked with a EMM customer, he performed the role of a Tech Lead for CMS itegratio with various commuicatio chaels ad was also resposible for Requiremets Gatherig & Aalysis, Impact Aalysis, SIT & UAT, leadig BIF ad Deploymet. He has also played a lead role i performig cross platform versio upgrade of Uica products for a leadig Telecom compay i the US. He has completed his Masters i Computer Sciece from Uiversity of Pue, Idia.

3 IBM Campaig, formerly kow as Uica campaig, is a popular cross-chael campaig maagemet software for outboud marketig. It helps marketers pla, desig, execute, ad evaluate highly persoalized marketig campaigs. This customer focused tool raks high o viability ad lifecycle maagemet fuctioalities. However, there are a few support issues that impede its effective implemetatio. The tool eeds to support o-time ad withibudget project completio ad itegratio more effectively. It is therefore imperative to moitor ad ehace performace, ad improve processes i IBM Campaig. A typical istallatio of IBM Campaig comes with default values for most of its cofiguratio parameters. The parameters that require fie tuig reside: Withi the IBM Campaig applicatio At the web applicatio server level At the database level This paper addresses the challeges of performace tuig of IBM Campaig. We recommed assessig applicatio performace, idetifyig the root cause of bottleecks, ad recofigurig applicatio software ad hardware parameters to achieve maximum performace. The paper aims to serve as a comprehesive guide for Uica admiistrators, ad the support team, while some iformatio might be useful for campaig desigers as well. The poiters provided i this documet ca be implemeted well before the IBM Campaig solutio is implemeted, durig upgrade, or eve whe the solutio is already i place.

4 Cotets 1. Itroductio: Uderstadig IBM Campaig 5 2. Fie Tuig Performace Parameters 6 3. Leveragig Best Practices to Optimize Performace Coclusio 16

5 Itroductio: Uderstadig IBM Campaig IBM Campaig is a eterprise marketig campaig maagemet solutio comprisig a web applicatio ad a aalytical server. The tool is supported o multiple operatig systems, web applicatio servers, ad databases. While it performs better whe deployed o distributed servers, its performace might be affected whe istalled o a stad-aloe server. I a large busiess to cosumer (B2C) eterprise settig, IBM Campaig typically delivers good performace i o-productio eviromets, where data volumes ad users do ot mimic productio scales ad trasactioal cocurrecy. However, i a typical productio eviromet, performace is impacted by the larger volumes of data ad cocurrecy. The challege is to make cotiuous ad icremetal efforts to determie the optimum settigs for esurig the best performace. Addressig Challeges that Affect Performace Campaig executio ca have a strog impact o strategic decisio makig, ad ieffective campaig executio ca delay plaig ad forecastig. It ca also hamper marketig efforts icludig plaig, budgetig, ad resource allocatio. For example, if a seasoal 'Christmas campaig' is ot executed well before Christmas, ad the offers reach people post-festivities, the the etire campaig becomes meaigless. Delayed campaigs lead to a waste of time, effort, ad moey. Critical aspects of a ed to ed campaig lifecycle, which ca be improved to boost performace iclude: a) Comprehedig campaig requiremets b) Desigig a effective flowchart to geerate target lists as per the busiess logic c) Trasferrig the target lists to the right commuicatio or fulfillmet chaels d) Broadcastig the offer message across chaels e) Trackig resposes from customers post campaig executio Sice, steps 'a' ad 'd' caot be addressed by IBM Campaig, the scope of this paper is limited to discussig oly the rest of the steps. I may istaces, ed users face certai critical issues durig a campaig such as slow executio of campaig flowcharts, ad slow respose from the campaig web applicatio. A typical stad-aloe istallatio of IBM Campaig with default settigs for its cofiguratio parameters ca serve for a small size customer base - approximately a little less tha half a millio. However, a icrease i the volume of data ad cocurret users ca overwhelm the system. This leads to slow respose due to which users are uable to complete campaigs assiged to them. 5

6 I order to mitigate the risk of such issues, it is imperative to better maage factors that affect the performace of IBM Campaig. The key factors to be cosidered iclude: Database Hardware Software ad it's parameters icludig applicatio server, ad IBM Campaig Data volume Network cofiguratio Customizatio Fie Tuig Performace Parameters To ehace IBM Campaig performace, it is essetial to resolve the challeges ad issues ecoutered for each of the parameters that ifluece performace. Oe of the best solutios is to chage the values of these parameters. Here is how you ca achieve this: Cofigure Databases Effectively IBM Campaig's performace largely depeds o both, system as well as user databases. It is therefore importat to appropriately cofigure these databases, so that they facilitate optimum performace. For istace, DB2 ca be cofigured effectively by leveragig the AUTOCONFIGURE commad. AUTOCONFIGURE shows iitial values for buffer pool size, database cofiguratio, ad database maager cofiguratio parameters. It also suggests the optimal database settigs based o available resources ad iteral statistics. Campaig performace ca also be improved by splittig table spaces across multiple data files, before the system or user database is created. The data i ay database is stored physically i data files, which correspod to tablespaces. A sigle tablespace ca comprise oe or more data files, which may reside i the same or distributed disks i the same eviromet. Splittig the table spaces across multiple data files reduces iput /output (I/O) processig ad improves overall performace. 6

7 Two Tablespaces Database System Tablespace USERS Tablespace DATA1.ORA DATA2.ORA DATA3.ORA CREATE TABLESPACE users DATAFILE DATA3.ORA Figure 1. Splittig the table spaces, which store data, helps ehace performace Ehace Hardware Capabilities Typically, performace is sigificatly ehaced if the hardware i the eviromet (applicatio server ad database servers) are high ed servers with high cofiguratios for example, RAM, core. A particular server cofiguratio might result i good performace iitially. However, over a period of time, whe there is a marked icrease i the umber of users, campaigs to be targeted, cocurret campaigs, ad overall customer base, the likelihood of performace bottleecks icreases. Regular capacity upgrades, every four or five years, esures that the system ca sustai the aticipated load. Network ad systems maagemet tools such as a HP OpeView (HPOV) ca be used every 8-10 moths to moitor the overall health of the servers, prior to a capacity upgrade. This helps to accurately assess the performace of memory, processors, ad disks at the curret load levels, ad extrapolate the coclusios to future eeds. A look at a few operatioal poiters that ca ehace hardware capabilities: i. Icrease the memory of a give server to reduce page fault, as iformatio from iteral memory ca be retrieved faster tha from the disk. ii. Determie the best data storage (iteral or SAN), such as RAID 1, RAID 5, or RAID 10 that suit the orgaizatio's eeds. The decisio must be based o a holistic assessmet of the cost, redudacy, ad performace of these storage solutios. Hardware parameters ca be better uderstood with a illustrative case that depicts the resource utilizatio tred for applicatio server ad database server. 7

8 Resource utilizatio of applicatio server % utilized /1/2013 1/2/2013 1/3/2013 1/4/2013 1/5/2013 1/6/2013 1/7/2013 1/8/2013 1/9/2013 1/10/2013 1/11/2013 1/12/2013 Date CPU Memory Figure 2. Resource Utilizatio Tred of Applicatio Server Resource utilizatio of database server % utilized /1/2013 1/2/2013 1/3/2013 1/4/2013 1/5/2013 1/6/2013 1/7/2013 1/8/2013 1/9/2013 1/10/2013 1/11/2013 1/12/2013 Date CPU Memory Figure 3. Resource Utilizatio Tred of Database Server 8

9 Figure 2 shows that the percetage of CPU ad memory utilizatio o the applicatio server is slightly high the average beig 56 percet ad 62 percet respectively. Figure 3 idicates that the utilizatio percetages o the database server are margially less tha the applicatio server the average beig 32 percet ad 16 percet respectively. I this sceario, additioal storage will be required to ru larger campaigs. For istace, a customer might wat to sustai a additioal load for the ext three to four years, as per the followig volumes: Ru 450 campaigs per moth as opposed to the curret 250 Ru 18 to 20 campaigs cocurretly as opposed to the curret 10 to 12 Cater to a additioal customer-base of over four millio To meet these demads, the customer will eed a ideal hardware sizig metrics as estimated i Table 1. Applicatio Server Database Server Reportig Server Cores/CPU Need 12 core i additio to the curret 16 core - 4 CPU Need 2 core i additio to the curret 4 core - 1 CPU 4 core 1 CPU Memory Need 16 GB i additio to the curret 16 GB Need 8 GB i additio to the curret 16 GB 4 GB Iteral Storage 150 GB 150 GB 150 GB SAN Storage Need 500 GB i additio to the curret 1 TB added 500 GB Need 750 GB i additio to the curret 1.25 TB NA Table 1. Additioal storage is essetial to meet the demads of larger campaigs Improve Software ad Its Key Parameters Due to cocers of uforesee issues with ew versios, may admiistrators avoid upgrades or patches if they do ot observe issues with the curret versio. Such a risk materializes i very few cases. Hece, it is recommeded that the applicatio ad its supportig software such as operatig systems, web applicatio server, ad Cogos are ru o the latest supported versio with ecessary patches ad hot-fixes. The latest versios result i better performaces as may patches ad hot-fixes help address performace bottleecks. Though they might ot be directly visible to the ed user, they add value to the overall software quality. Aother key aspect is the applicatio architecture. Typically, 64-bit applicatios are faster tha their 32-bit equivalets. Therefore, a 64-bit IBM Campaig istallatio o a 64-bit operatig system that iteracts with a 64-bit database is ideal. IBM Campaig v8.6 or higher already support oly 64-bit applicatios. But eve with a 32-bit applicatio of earlier Campaig versios such as 7.5.1, it is possible to upgrade to v8.5. This is doe by ruig the 64-bit istallers of v8.5, ad implemetig a i-place upgrade. Relevat guides ca help i uderstadig ad mitigatig compatibility issues. Campaig performace ca also be boosted by esurig optimum values of the differet software parameters, which iclude: 9

10 Applicatio server: For WebLogic, the INITIALCAPACITY parameter of JDBCCONNECTIONPOOL allows the user to set the umber of physical database coectios to be created. The default value for this is 1 but it is recommeded that it is set to its MAXCAPACITY parameter. This esures that all database coectios are well established durig server startup. To improve performace of the Java compoet of the applicatio, the optimum HEAPSIZE value is crucial. Heap size depeds o the size of the available mai memory, ad directly iflueces the garbage collector. Higher the heap size, lower are the chaces of triggerig the garbage collector. However, heap size is restricted by a threshold value. For istace, i theory, a 32-bit Java Virtual Machie (JVM) ca expad up to 4 GB, but oly 1.4 to 1.6 GB gets allocated effectively. May customers are satisfied with the applicatio s performace usig the default heap size rage of, miimum 512 MB to maximum 1024 MB. IBM Campaig: Improvig the performace of IBM Campaig through tuig cofiguratio parameters ivolves: Leveragig database loaders: Database loaders improve performace sigificatly. Without loaders, the isertio of a large umber of records icreases CPU utilizatio ad disk I/O. Cofigurig loaders o system data source esures faster isertio of millios of records ito history tables (through MailList, CallList, or Respose process boxes). Similarly, the user data source records are pushed ito the temporary (temp) tables, ad exported ito tables via Sapshot much faster. Creatig Temp tables ad usig I-DB optimizatio: Creatig temp tables for each data source helps sigificatly improve performace of flowchart executio as they store itermediate results. For further processig, the server retrieves rows directly from these temp tables. Further, temp tables reside i the user database, ad are ot dropped automatically after beig used. It is also helpful to draw upo the beefits of I-DB optimizatio, which relies o the creatio of temp tables. Whe dealig with large volumes of data, the burde of movig data back ad forth betwee the campaig ad database servers causes substatial bottleecks. Whe I-DB is tured o, a major share of processig is pushed to the database server as opposed to the campaig server processig it. This takes the burde off the campaig server, ad results i lower CPU cosumptio. However, eve if I-DB is tured o, it is ot always guarateed to take effect as it is decided iterally ad o-the-fly by the Campaig server. For istace, I-DB will ot be i effect if you have set limitatios o the Output Cell Size. Esurig storage of strategic segmets data i database: While usig strategic segmets ad refreshig them frequetly, the value of the donotcreateserverbifile parameter must be true for better performace. The data related to strategic segmets is stored i the database ad ot o the campaig server. Whe this property is set to false, the.bi file takes a loger time to complete ruig o the server, as it requires additioal processig. Reusig temp tables: TempTablePool eables the system to reuse the temporary tables geerated durig a flowchart ru, ad reduces the umber of temporary tables created i the database. Although this was specifically desiged for Teradata ad later DB2, it is also applicable for SQL Server ad Oracle. With Teradata, the create ad drop statemets for creatig ad droppig temporary tables ca be expesive, as it locks the system catalog every time such statemets are issued. System efficiecy ca be improved by reducig this lockig. However, this feature is ivalid if I-DB optimizatio is tured o, as the temp tables are ever released for other flowcharts to use. So, depedig o the requiremet a 10

11 choice eeds to be made betwee I-DB ad temp table pool. TempTablePool ca be eabled o versio of the 7.x lie, or o 8.2+ versio of the 8.x lie. Applyig global suppressio: Global suppressio ivolves associatio of a strategic segmet with a audiece level. A list of uique IDs (opt-outs) is automatically excluded from the cells i a flowchart. If global suppressio is applied o a particular level of audiece, all top level process boxes of a flowchart will automatically exclude the IDs i the suppressio segmet. By doig so, the extra task of selectig opt-out IDs (i [Select]) ad later excludig them (usig [Merge]) ca be skipped. Global suppressio ca be overridde for a particular flowchart. Determiig Optimum Virtual Memory: MaxVirtualMemory parameter specifies the maximum megabytes of a system s virtual memory eeded for executig a flowchart. Depedig o the server s capability, a optimum value ca be set so that flowchart rus efficietly. At times, it could take a while before a optimum value is derived depedig o the desired flowchart efficiecy. But the ideal recommeded value ca be calculated as: Recommeded value = {80% of available memory} / {Number of expected cocurret Campaig flowcharts} This ca be set globally for all flowcharts, or overridde for idividual flowcharts. The default value is 128 MB. Settig keepflowchartlogope value to True : The specific value that is set True or False, determies whether the campaig opes ad closes the flowchart log file each time a lie is writte to the log file. Performace of the flowchart executio is slightly improved whe set to True, as campaig opes the flowchart log file oly oce, ad closes oly whe the uderlyig uica_acsvr process has exited. However, i this sceario, the most recetly logged log lies will ot be immediately visible. If the log lies are of lesser sigificace, it eeds to be set to True. The default is False. Executig greater umber of simultaeous queries: The MaxQueryThreads property helps specify the maximum umber of simultaeous queries to be allowed to ru for a flowchart. I IBM Campaig, it is commo to ru multiple queries simultaeously. Oce the umber of simultaeous queries reaches the specified value, the campaig server does ot allow ay further query executio. Therefore, settig a higher value supports icreased performace, as a higher umber of simultaeous queries ca be executed. Esurig de-dupig of IDs by database: The values i the EableSelect Distict property ca be set to True or False. This allows the system to kow whether the IDs geerated usig iput processes are to be de-duped by the campaig server or the database. It is best to let the database do the de-dupig ad retur uique IDs. If the default value is True, the database performs de-dupig. The value ca be captured by viewig the SQL geerated i the log file, which will have the Distict keyword. Whe the value is set to False, the campaig server hadles the de-dupig effort, ad this impacts performace. Eablig maximum data block size: The size of the data block idicates the umber of records that the campaig server will pass to the database at a time for further processig. While the default value is 100, settig the BulkIsertBlockSize to a relatively high value ca help improve performace. Likewise, the BulkReaderBlockSize property sets the maximum size of data block i terms of the umber of records that the campaig server reads from the database at a time. The default value is 2500 ad settig this to a relatively high value ca improve performace. Settig QueryThreadSleep value to True: This property directly affects the CPU utilizatio of the uica_acsvr process. With default value set to True, the thread that the server process uses to check for query completio sleeps 11

12 betwee checks. Whe set to False, the thread does ot sleep ad cotiuously checks for completio. Sice this results i high CPU utilizatio, it is ot recommeded. Allowig database to sort IDs: The EableSelectOrderBy property lets the system kow whether the list of IDs geerated is to be sorted by the campaig or database server. With the default value of True, the database performs the sortig. The relevat log lie will have order by i the log file. The best practice is to stick to the default value, which esures that the operatio is performed by the database ad ot the campaig server. For text audiece levels, set it to False. Cosolidatig queries: If a segmet process box creates may segmets, separate queries will be set to the database for executio. Istead of separate queries, it is ideal to cosolidate them ito a sigle SQL CASE statemet. This ca be realized by settig the AllowSegmetUsigSQLCase property to True. However, for this, the segmets must be mutually exclusive, come from a sigle table, ad Uica macro laguage has to be used to set the criteria of each segmet. Leveragig TempTablePostExecutioSQL: Ay valid SQL that eeds to be executed by IBM Campaig immediately after the temp table has bee created ca be specified usig this property. The best optio is to idex a ewly created temporary table. Through the executio of the flowchart, the system creates temporary tables that store itermediate results, ad these are accessed by dowstream process boxes for further processig. By idexig the temp tables, the dowstream process boxes ca access relevat records faster. The SQL query CREATE INDEX IND_<TABLENAME> ON <TABLENAME> (<KEYCOLUMNS>) ca be used to do this. Other supported tokes ca also be used. Sedig bulk queries to database: Sedig bulk queries to the database i oe go is better tha sedig them oe by oe. At ay poit durig the flowchart executio, if the umber of IDs is less tha the value i the MaxRowFetchRecords parameter, the campaig passes the IDs to the database oe at a time, i separate SQL queries. This ca be very time cosumig ad iefficiet. If the umber of selected IDs is greater, the campaig uses temporary tables, or pulls out all the ecessary values from the table. It is therefore ideal to keep this value low. Maage Data Volumes The executio of campaig flowchart is directly depedet o the amout of data. The higher the volume of data, the slower the executio rate. High data volume could be due to poor maiteace or ieffective desig. With too much or too little database ormalizatio, fidig the ecessary data for queries ivolves additioal processig, which reduces the speed of executio. Based o the busiess logic applied i the flowchart, relevat queries are fired o the user database for the selectio of targeted IDs. These queries take a loger time to retrieve the IDs if the volume of the data scaed is very high. I such cases, cosider creatig views that will ot oly have the subsets but also the required data for the targeted query. The flowchart will the take iput from these views istead of the huge tables. Aother useful compoet is a weekly or mothly report that ca be accessed ad aalyzed by workig closely with the Database Admiistrator (DBA). Workig with the DBA facilitates the followig: 12

13 Idetifyig queries that take a loger time to execute, ad determiig ways to optimize a query through customizatio Shiftig work load to that time of a day or week whe the database is idle, ad archivig old ad uwated data Optimize Network Cofiguratio The ature of the etwork largely affects performace. Most customers do ot istall the IBM Campaig, database ad reportig tool o the same server. Eve if that is the case, there are other executio ad fulfillmet chaels that campaig maagemet itegrates with to complete the cycle. The primary cocer with etwork specificatio is its supported badwidth. The key to overcomig etwork performace issues is - do't sped too much o performace you do't eed but do t sped so little that you create a etwork that ca't meet your requiremets. Aother positive step is to work with the SA team to access regular etwork reports. They ca also esure proper authorizatio o all the server paths, so that other applicatios do ot sed uwated or large files to your applicatio, which wastes badwidth. It is importat that oly the selected ad right target lists are trasferred at the right time. If target lists are created well before the broadcastig date, the ame of the target list file ca have the broadcastig date i it. This would istruct the FTP script to trasfer the specific file oly a day before the broadcast date. Furthermore, large target list files ca be split ito multiple files before trasferrig them through commuicatio chaels such as SMS. For istace, before trasferrig, the FTP script will split the huge file ito multiple files with 50,000 records i a file. So, C00001_Flowchart1_SMS_ txt with 100,000 records ca be split i two files as C00001_Flowchart1_SMS_ _0000.txt ad C00001_Flowchart1_SMS_ _0001.txt of 50,000 records each. Aother effective way is to push other etwork related huge tasks to weekeds or after workig hours. This helps reduce etwork traffic, ad esure uiterrupted busiess durig the week. Avoid Over Customizatio Customizatio is ievitable, but it is ecessary to esure fairly simple graularity to avoid chokig the system. The overhead cost of customizatio is high ot oly durig developmet but also while scalig up. With heavy customizatios, the upgrade of baselie software ca get complicated, as these customizatios eed to be tested thoroughly. There is also the risk of overlookig the chages implemeted by the baselie software vedor. For istace, customizatio ca be doe to validate every field while creatig a object. It ca also help validate the ame of the target list, or check that oe of the fields i a target list has ay special characters. However, i these cases, istead of customizatio, regular peer reviews before the fial rollout of target lists, ad comprehesive checklists ca help idetify issues satisfactorily. Customizatio must be adopted oly whe the eed caot be addressed by peer review or use of checklists. I case of customizatio by a third party, there is a risk that vedors who customize the system might geerate less optimized code. It is therefore ecessary to test the customized code with ear real time data to idetify ad fix defects early i the cycle. 13

14 Leveragig Best Practices to Optimize Performace A few best practices that help esure the optimized performace ad effectiveess of IBM Campaig iclude: Esure busiess users use the LAN cable Ofte, ed busiess users who log i to IBM Campaig to create offers, campaigs, ad flowcharts use wireless coectivity to log o to the applicatio. Esurig that they use the LAN cable elimiates ay possibility of ruig ito performace issues due to poor wireless coectivity. Suppress IDs early I a flowchart, it is importat to start with the broadest possible ad most limitig criteria i the top level SELECT queries. It is also recommeded to use raw SQL istead of usig derived fields i flowcharts. This process helps select fewer IDs early o, reduces the umber of IDs to be retured to the applicatio server, ad results i faster rus. Ed users lack of kowledge or are reluctace to chage Campaig desigers might be traied ad coditioed to use the tool i a certai way. However, they eed to explore, brai storm ad review the tool i the Developmet eviromet o a periodic basis, to uderstad the grey areas or ew features ad ehacemets. This improves the desigers overall kowledge about the tool, ad drives them to desig better ad more optimized flowcharts. Avoid checkig mutually exclusive segmets I a [Segmet], do ot check the mutually exclusive box uless absolutely ecessary. This adds additioal processig overhead to the segmet at the time of its creatio. Additioal processig overhead ca thus be cotrolled. Use uica_acsvradm tool for moitorig I rare cases, whe a flowchart beig desiged i the edit mode is viewed i the view mode or is ruig, some uderlyig uica_acsvr processes go orpha, for reasos ukow. Uica Admiistrators ca use the uica_acsvradm tool to termiate such uica_acsvr processes that cosume memory. This ca also be used to pause or susped a low priority flowchart for a higher priority oes to take precedece. If uwated uica_acsvr processes are killed, a lot of memory ca be released that ca be utilized by other processes. Prioritize flowchart rus Whe several flowcharts ru cocurretly, it ofte leads to delay i the ru completio. A priority list helps i allowig oly top priority flowcharts to ru, ad holdig back the rest, which ca be ru o weekeds or durig o-busiess hours. 14

15 Less umber of cocurret flowcharts evetually leads to better executio of flowchart ru. Logout from the applicatio May users directly close the browser after savig chages from the flowchart edit mode. However, the uderlyig uica_acsvr process cotiues to lurk i the backgroud. Whe i the edit mode of the flowchart, users eed to save chages, ad logout from the IBM Campaig applicatio. The uderlyig uica_acsvr process is thus killed withi secods. This reduces the risk of orpha or uwated uica_acsvr processes ruig i the backgroud. Implemet housekeepig I mid to large idustries, the umber of targeted customers is so high that with each flowchart ru, there are a large umber of records that are writte ito the history tables. Over a period of time, the volume of data i the system database goes from high to tremedously high, which affects performace. The database eeds to be cleaed through housekeepig of databases ad file systems usig relevat techiques. Oe way is to have history tables o a separate database partitio to retai the required data ad drop the remaiig partitios. For example, keepig 6+1 moths data while archivig the rest. Over a period of time, may orpha temporary tables ad files start to reside i the database ad file system respectively. These should be deleted at regular itervals, by ruig the uica_accleaup utility. The umber of web applicatio log files that are geerated due to settigs i the log4j.properties file (platform.log ad/or campaigweb.log) also eed to be moitored closely. Depedig o the settig, there may be several such log files. The old logs ca be deleted with automated scripts. This might ot directly improve performace but will save disk space. Maageable sizes of data i the database ad file system result i faster retrieval of data. Set low log levels If the eviromet is stable with lesser issues, set the log levels to miimal (INFO), as oly miimal iformatio would be writte ito the log file. With log level set high (DEBUG or TRACE), the umber of I/O operatios o the disk ca be expesive, ad lead to lower performace. If you ru ito ay issues that require goig through the logs, tur up the loggig level, ad reproduce the steps that caused the issue. With INFO, the umber of I/O operatios o the disk ca be reduced to icrease performace. It also helps i utilizig disk space wisely. Specify cell size limit for test rus Settig the cell size limit for test rus provides a list of subsets of expected IDs that ca be verified to esure they meet expected result. It also esures that the records are ot writte ito the history tables durig test rus. Flowcharts will be ru oly agaist subsets of data, which leads to faster executio tha the productio ru. Reboot the servers Rebootig the servers o weekeds, oce i three or six moths, or accordig to the coveiece of the busiess results i several beefits. 15

16 With a quick reboot, zombie or defuct processes that eat ito the memory are killed. This makes way for additioal memory, ad better performace. Leverage suite-wide scheduler Schedule flowcharts usig the suite-wide scheduler. Whe scheduled usig [Schedule] process box, the flowchart is i ruig state eve whe it is ot actually ruig. This meas, the uderlyig uica_acsvr process is also ruig ad cosumig some memory. Multiple such flowcharts eat up a lot of memory uecessarily. Whe usig the suite-wide scheduler, o memory is allocated util the start of flowchart scheduled time, i.e. whe it actually starts to ru. Suite-wide scheduler helps i elimiatig the possibility of flowcharts cosumig ay memory i advace. Compute values for IBM Campaig Avoid usig derived fields for lettig the Campaig server compute values o the fly. Always have such values computed so that the campaig server ca directly take iput from them. For istace, a telecommuicatios compay might wat to select prepaid customers who, i the last six moths have had a average top-up of more tha $300. This ivolves gatherig iformatio from multiple tables to get the desired set of IDs. Istead of IBM Campaig doig this at rutime for all customers, stored procedures ca be leveraged to compute this for Campaig. Evetually, a database view may be set up that will cotai CustomerID, Name, PhoeNumber, , ad LastSixMothAverageTopUp as colums. Your flowchart will the oly select customers where LastSixMothAverageTopUp > 300 The flowchart performs well i this case as it has very little overhead. Coclusio Performace improvemet is a ogoig process, which does ot always lead to istat results. Sigificat time ad effort is required before ay tagible beefits are geerated. We do recommed that before implemetig these ideas ad recommedatios i the actual productio eviromet, they are tried i a quality assurace (QA) eviromet that closely matches the productio eviromet. Through cotiuous exploratio, it is possible to fie tue performace levels ad achieve the desired results. IBM Campaig users also eed to documet the results of chages, ad geerate accurate ad holistic reports to evaluate their efforts at each stage, ad improve their decisio makig. 16

17 About TCS' Digital Eterprise Uit TCS adapts the capabilities of the digital five forces Mobility ad Pervasive Computig, Big Data ad Aalytics, Social Media, Cloud, ad Artificial Itelligece & Robotics to the uique eeds ad opportuities of each idustry. We leverage a combiatio of these techologies to help cliets digitally reimagie their busiess models, products ad services, customer segmets, chaels, busiess processes, ad workplaces to gai sustaied competitive advatage. Our experieced global team icludes strategy experts, busiess aalysts, digital marketers, user experiece desigers, data scietists, ad egieers traied ad certified i the latest techologies. By combiig our techology vedor parterships, our pre-built customizable products ad reusable assets, ad our deep idustry expertise, we offer eterprises everythig they eed for a complete digital trasformatio from strategy ad use cases, to system implemetatio ad maiteace ad everythig i betwee. Cotact For more iformatio about TCS Digital Eterprise Uit, cotact Digital Reimagiatio is leveragig a combiatio of the Digital Five Forces - Mobility & Pervasive Computig, Big Data & Aalytics, Social Media, Cloud Computig, Artificial Itelligece & Robotics to reimagie six areas of a eterprise: Busiess Models, Products ad Services, Customer Segmets, Chaels, Busiess Processes, ad Workplaces. Subscribe to TCS White Papers TCS.com RSS: Feedburer: About Tata Cosultacy Services (TCS) Tata Cosultacy Services is a IT services, cosultig ad busiess solutios orgaizatio that delivers real results to global busiess, esurig a level of certaity o other firm ca match. TCS offers a cosultig-led, itegrated portfolio of IT ad IT-eabled ifrastructure, egieerig ad TM assurace services. This is delivered through its uique Global Network Delivery Model, recogized as the bechmark of excellece i software developmet. A part of the Tata Group, Idia s largest idustrial coglomerate, TCS has a global footprit ad is listed o the Natioal Stock Exchage ad Bombay Stock Exchage i Idia. For more iformatio, visit us at IT Services Busiess Solutios Cosultig All cotet / iformatio preset here is the exclusive property of Tata Cosultacy Services Limited (TCS). The cotet / iformatio cotaied here is correct at the time of publishig. No material from here may be copied, modified, reproduced, republished, uploaded, trasmitted, posted or distributed i ay form without prior writte permissio from TCS. Uauthorized use of the cotet / iformatio appearig here may violate copyright, trademark ad other applicable laws, ad could result i crimial or civil pealties. Copyright 2014 Tata Cosultacy Services Limited TCS Desig Services I M I 09 I 14

Digital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites

Digital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites Digital Eterprise Uit White Paper Web Aalytics Measuremet for Resposive Websites About the Authors Vishal Machewad Vishal Machewad has over 13 years of experiece i sales ad marketig, havig worked as a

More information

Domain 1: Designing a SQL Server Instance and a Database Solution

Domain 1: Designing a SQL Server Instance and a Database Solution Maual SQL Server 2008 Desig, Optimize ad Maitai (70-450) 1-800-418-6789 Domai 1: Desigig a SQL Server Istace ad a Database Solutio Desigig for CPU, Memory ad Storage Capacity Requiremets Whe desigig a

More information

On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices

On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices White Paper O-Premise CRM to Salesforce Migratio - Beefits, Challeges ad Best Practices With the advet of cloud computig, orgaizatios are lookig to move their Customer Relatioship Maagemet (CRM) applicatios

More information

Effective Data Deduplication Implementation

Effective Data Deduplication Implementation White Paper Effective Data Deduplicatio Implemetatio Eterprises with IT ifrastructure are lookig at reducig their carbo foot prit ad ifrastructure maagemet cost by slimmig dow their data ceters. I cotrast,

More information

(VCP-310) 1-800-418-6789

(VCP-310) 1-800-418-6789 Maual VMware Lesso 1: Uderstadig the VMware Product Lie I this lesso, you will first lear what virtualizatio is. Next, you ll explore the products offered by VMware that provide virtualizatio services.

More information

Configuring Additional Active Directory Server Roles

Configuring Additional Active Directory Server Roles Maual Upgradig your MCSE o Server 2003 to Server 2008 (70-649) 1-800-418-6789 Cofigurig Additioal Active Directory Server Roles Active Directory Lightweight Directory Services Backgroud ad Cofiguratio

More information

From Customer Satisfaction to Customer Advocacy

From Customer Satisfaction to Customer Advocacy White Paper From Customer Satisfactio to Customer Advocacy Impact of First Time Resolutio (FTR) o Customer Satisfactio ad Sales Performace Baks ad Fiacial Istitutios are ivestig heavily i customer-cetric

More information

An Approach to Fusion CRM Adoption

An Approach to Fusion CRM Adoption White Paper A Approach to Fusio CRM Adoptio May eterprise customers are ivestig time ad effort to evaluate how ext-geeratio Oracle eterprise applicatios will chage iteractios with iteral ad exteral stakeholders.

More information

Driving Superior Outcomes: Making Performance Engineering an Integral Part of Business Operations

Driving Superior Outcomes: Making Performance Engineering an Integral Part of Business Operations A Poit of View Drivig Superior Outcomes: Makig Performace Egieerig a Itegral Part of Busiess Operatios Abstract The core of performace egieerig is geared towards a meticulous desig of techology solutios

More information

Full Lifecycle Project Cost Controls

Full Lifecycle Project Cost Controls Full Lifecycle Project Cost Cotrols EcoSys EPC is a ext geeratio plaig ad cost cotrols software solutio deliverig best practices for full lifecycle project cost maagemet i a itegrated, easy-to-use web

More information

ODBC. Getting Started With Sage Timberline Office ODBC

ODBC. Getting Started With Sage Timberline Office ODBC ODBC Gettig Started With Sage Timberlie Office ODBC NOTICE This documet ad the Sage Timberlie Office software may be used oly i accordace with the accompayig Sage Timberlie Office Ed User Licese Agreemet.

More information

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user IT Support IT Support Premier Choice Iteret has bee providig reliable, proactive & affordable IT Support solutios to compaies based i Lodo ad the South East of Eglad sice 2002. Our goal is to provide our

More information

Business Process Services. White Paper. Smart Ways to Implement Smart Meters: Using Analytics for Actionable Insights and Optimal Rollout

Business Process Services. White Paper. Smart Ways to Implement Smart Meters: Using Analytics for Actionable Insights and Optimal Rollout Busiess Process Services White Paper Smart Ways to Implemet Smart Meters: Usig Aalytics for Actioable Isights ad Optimal Rollout About the Authors Sumit Joshi Sumit is part of the Aalytics ad Isights team

More information

The Importance of Change Management in Application Managed Services Outsourcing

The Importance of Change Management in Application Managed Services Outsourcing A Poit of View The Importace of Chage Maagemet i Applicatio Maaged Services Outsourcig Itroductio Sice its arrival i the early 1960s, IT outsourcig has evolved sigificatly. Now ofte kow as maaged services,

More information

Telecom. White Paper. Actionable Intelligence in the SDN Ecosystem: Optimizing Network Traffic through FRSA

Telecom. White Paper. Actionable Intelligence in the SDN Ecosystem: Optimizing Network Traffic through FRSA Telecom White Paper Actioable Itelligece i the SDN Ecosystem: Optimizig Network Traffic through FRSA About the Authors Sumit Kapoor Sumit is a solutio architect i the telecom busiess uit at Tata Cosultacy

More information

Business Application Services. Business Applications that provide value to your enterprise.

Business Application Services. Business Applications that provide value to your enterprise. Busiess Applicatio Services Busiess Applicatios that provide value to your eterprise. Sesiple s expertise ca help orgaizatio decode the performace issues ad trasform them ito valuable beefits that meet

More information

Mobile Application Testing

Mobile Application Testing White Paper Mobile Applicatio Testig Device ad platform diversity, short release cycles, lack of mature testig tools ad the variety of etwork coectivity optios result i frequet cost overrus ad missed deadlies

More information

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e,

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e, Busiess Itelligece Software for Retail To c o m p e t e i t o d a y s r e t a i l e v i r o m e t, y o u e e d a s i g l e, comprehesive view of your busiess. You have to tur the decisio-makig of your

More information

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs.

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs. ItelliSOURCE Comverge s eterprise software platform provides the foudatio for deployig itegrated demad maagemet programs. ItelliSOURCE Demad maagemet programs such as demad respose, eergy efficiecy, ad

More information

Managing an Oracle ERP Upgrade with Best Practices in Organizational Change Management

Managing an Oracle ERP Upgrade with Best Practices in Organizational Change Management A Poit of View Maagig a Oracle ERP Upgrade with Best Practices i Orgaizatioal Chage Maagemet The implemetatio or upgrade of eterprise-wide systems, such as resource plaig tools, creates sigificat chage

More information

Supply Chain Management

Supply Chain Management Supply Chai Maagemet LOA Uiversity October 9, 205 Distributio D Distributio Authorized to Departmet of Defese ad U.S. DoD Cotractors Oly Aim High Fly - Fight - Wi Who am I? Dr. William A Cuigham PhD Ecoomics

More information

Successful Agile Project Management

Successful Agile Project Management Poit of View Successful Agile Project Maagemet Practical Demad Maagemet for Optimizig Cost, Time, ad Quality Abstract Agile, oe of the most popular software methodologies i the IT idustry today, offers

More information

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV)

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV) Ehacig Oracle Busiess Itelligece with cubus EV How users of Oracle BI o Essbase cubes ca beefit from cubus outperform EV Aalytics (cubus EV) CONTENT 01 cubus EV as a ehacemet to Oracle BI o Essbase 02

More information

SOCIAL MEDIA. Keep the conversations going

SOCIAL MEDIA. Keep the conversations going SOCIAL MEDIA Keep the coversatios goig Social media is where most of the world is. It is therefore a ope source of cosumer data, a chael of commuicatio ad a platform for establishig relatioships with customers.

More information

Six Optimization Opportunities in Multichannel Retailing

Six Optimization Opportunities in Multichannel Retailing White Paper Six Optimizatio Opportuities i Multichael Retailig Multichael retailers are facig challeges i adoptig e-commerce stadards ad so are strugglig to stay i touch with the chagig behavior of cosumers.

More information

ion Wellness Solution

ion Wellness Solution ion Welless Solutio Overview As the competitio i the welless idustry grows more itese, players feel the eed to set i place effective systems to attract, service, ad retai customers. The focus today, is

More information

CCH Accountants Starter Pack

CCH Accountants Starter Pack CCH Accoutats Starter Pack We may be a bit smaller, but fudametally we re o differet to ay other accoutig practice. Util ow, smaller firms have faced a stark choice: Buy cheaply, kowig that the practice

More information

Document Control Solutions

Document Control Solutions Documet Cotrol Solutios State of the art software The beefits of Assai Assai Software Services provides leadig edge Documet Cotrol ad Maagemet System software for oil ad gas, egieerig ad costructio. AssaiDCMS

More information

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER optimise your ivestmet i Microsoft techology. Microsoft Cosultig Services from Microsoft Cosultig Services from MICROSOFT CONSULTING SERVICES ca help with ay stage i the lifecycle of adoptig Microsoft

More information

Total Program Management for High-Tech

Total Program Management for High-Tech Total Program Maagemet for High-Tech ORGANIZE Makig Order Out of Chaos Sortig the requiremets, fidig the right resources, aligig the capabilities, ad creatig a cohesive Team Maagemet Effort are dautig

More information

ContactPro Desktop for Multi-Media Contact Center

ContactPro Desktop for Multi-Media Contact Center CotactPro Desktop for Multi-Media Cotact Ceter CCT CotactPro (CP) is the perfect solutio for the aget desktop i a Avaya multimedia call ceter eviromet. CotactPro empowers agets to efficietly serve customers

More information

Five Effective Testing Practices to Assure Meaningful Use of Electronic Health Records

Five Effective Testing Practices to Assure Meaningful Use of Electronic Health Records Poit of View Five Effective Testig Practices to Assure Meaigful of Electroic Health Records Abstract Meaigful ' has bee the buzzword i the US healthcare commuity as every care provider is gearig up for

More information

A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT

A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT A Guide to Better Postal Services Procuremet A GUIDE TO better POSTAL SERVICES PROCUREMENT itroductio The NAO has published a report aimed at improvig the procuremet of postal services i the public sector

More information

Enabling Optimized Network Operations

Enabling Optimized Network Operations A Poit of View Eablig Optimized Network Operatios The Evictio Mechaism Approach to Maagig Data Flows based o Importace Itroductio The explosive growth i the umber of users alog with differet types of etwork

More information

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY Optimize your Network I the Courier, Express ad Parcel market ADDING CREDIBILITY Meetig today s challeges ad tomorrow s demads Aswers to your key etwork challeges ORTEC kows the highly competitive Courier,

More information

HiTech. White Paper. Adopting an Effective Strategy for Seamless Adoption of Cloud Integration

HiTech. White Paper. Adopting an Effective Strategy for Seamless Adoption of Cloud Integration HiTech White Paper Adoptig a Effective Strategy for Seamless Adoptio of Cloud Itegratio About the Author Vekata Nagedra Vekata Nagedra M. is a EAI ad Service Orieted Architecture (SOA) solutio architect

More information

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD Books Olie Software Fee Fee Protectio Cosultacy Advice Advice Lies Lies CPD CPD facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig

More information

Silver Lining of Cloud Computing

Silver Lining of Cloud Computing White Paper Silver Liig of Cloud Computig - Key Priciples ad Best Practices CXOs eed to evaluate differet deploymet models, service models ad key characteristics of the cloud to implemet the precise spectrum

More information

CCH Accounts Production

CCH Accounts Production CCH Accouts Productio accouts productio facig today s challeges Preparig statutory ad fiacial accouts is a core activity for our practice, as it is for may professioal firms. Although legislatio ad accoutig

More information

Digital Enterprise. White Paper. Making a difference with a multichannel Content Marketing strategy

Digital Enterprise. White Paper. Making a difference with a multichannel Content Marketing strategy Digital Eterprise White Paper Makig a differece with a multichael Cotet Marketig strategy About the Author Medha Shrivastava Medha Shrivastava has over 10 years of experiece i digital cotet productio ad

More information

Agency Relationship Optimizer

Agency Relationship Optimizer Decideware Developmet Agecy Relatioship Optimizer The Leadig Software Solutio for Cliet-Agecy Relatioship Maagemet supplier performace experts scorecards.deploymet.service decide ware Sa Fracisco Sydey

More information

Authentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out

Authentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out FME Server Security Table of Cotets FME Server Autheticatio - Access Cotrol Default Security Active Directory Trusted Autheticatio Guest User or Aoymous (u-autheticated) Loggig Out Authorizatio - Roles

More information

LEASE-PURCHASE DECISION

LEASE-PURCHASE DECISION Public Procuremet Practice STANDARD The decisio to lease or purchase should be cosidered o a case-by case evaluatio of comparative costs ad other factors. 1 Procuremet should coduct a cost/ beefit aalysis

More information

Domain 1: Configuring Domain Name System (DNS) for Active Directory

Domain 1: Configuring Domain Name System (DNS) for Active Directory Maual Widows Domai 1: Cofigurig Domai Name System (DNS) for Active Directory Cofigure zoes I Domai Name System (DNS), a DNS amespace ca be divided ito zoes. The zoes store ame iformatio about oe or more

More information

ANALYTICS. Insights that drive your business

ANALYTICS. Insights that drive your business ANALYTICS Isights that drive your busiess Eterprises are trasformig their busiesses by supplemetig their databases with real ad up-to-date customer data. Aalytics, as a catalyst, refies raw data ad aligs

More information

Telecom. White Paper. Automating Performance Testing of Network Virtualization Platforms

Telecom. White Paper. Automating Performance Testing of Network Virtualization Platforms Telecom White Paper Automatig Performace Testig of Network Virtualizatio Platforms About the Author Sahil Shah Sahil Shah is the Techical Lead of NextGe R&D Telecom iitiatives withi Tata Cosultacy Services'

More information

Digital Enterprise Unit. White Paper. Multi-Device & Multi-OS Enterprise Mobility Strategy: What Your Organization Needs To Plan For

Digital Enterprise Unit. White Paper. Multi-Device & Multi-OS Enterprise Mobility Strategy: What Your Organization Needs To Plan For Digital Eterprise Uit White Paper Multi-Device & Multi-OS Eterprise Mobility Strategy: What Your Orgaizatio Needs To Pla For About the Author Rahul Trisal Rahul is a seior digital strategy cosultat with

More information

Skytron Asset Manager

Skytron Asset Manager Skytro Asset Maager Meet Asset Maager Skytro Asset Maager is a wireless, pateted RFID asset trackig techology specifically desiged for hospital facilities to deliver istat ROI withi a easy to istall, fully

More information

iprox sensors iprox inductive sensors iprox programming tools ProxView programming software iprox the world s most versatile proximity sensor

iprox sensors iprox inductive sensors iprox programming tools ProxView programming software iprox the world s most versatile proximity sensor iprox sesors iprox iductive sesors iprox programmig tools ProxView programmig software iprox the world s most versatile proximity sesor The world s most versatile proximity sesor Eato s iproxe is syoymous

More information

Baan Service Master Data Management

Baan Service Master Data Management Baa Service Master Data Maagemet Module Procedure UP069A US Documetiformatio Documet Documet code : UP069A US Documet group : User Documetatio Documet title : Master Data Maagemet Applicatio/Package :

More information

E-Plex Enterprise Access Control System

E-Plex Enterprise Access Control System Eterprise Access Cotrol System Egieered for Flexibility Modular Solutio The Eterprise Access Cotrol System is a modular solutio for maagig access poits. Employig a variety of hardware optios, system maagemet

More information

TruStore: The storage. system that grows with you. Machine Tools / Power Tools Laser Technology / Electronics Medical Technology

TruStore: The storage. system that grows with you. Machine Tools / Power Tools Laser Technology / Electronics Medical Technology TruStore: The storage system that grows with you Machie Tools / Power Tools Laser Techology / Electroics Medical Techology Everythig from a sigle source. Cotets Everythig from a sigle source. 2 TruStore

More information

Unicenter TCPaccess FTP Server

Unicenter TCPaccess FTP Server Uiceter TCPaccess FTP Server Release Summary r6.1 SP2 K02213-2E This documetatio ad related computer software program (hereiafter referred to as the Documetatio ) is for the ed user s iformatioal purposes

More information

Banking & Financial Services. White Paper. Managing Enterprise Financial Risk Using Big Data Technologies

Banking & Financial Services. White Paper. Managing Enterprise Financial Risk Using Big Data Technologies Bakig & Fiacial Services White Paper Maagig Eterprise Fiacial Risk Usig Big Data Techologies About the Author Alok Bisai Alok Bisai is a Solutio Architect with the Tata Cosultacy Services (TCS) BFS Risk

More information

QUADRO tech. PST Flightdeck. Put your PST Migration on autopilot

QUADRO tech. PST Flightdeck. Put your PST Migration on autopilot QUADRO tech PST Flightdeck Put your PST Migratio o autopilot Put your PST Migratio o Autopilot A moder aircraft hardly remids its pilots of the early days of air traffic. It is desiged to eable flyig as

More information

Telecom. White Paper. Prioritizing Mice Flows in Software Defined Networks for Enhanced Monetization and User Experience

Telecom. White Paper. Prioritizing Mice Flows in Software Defined Networks for Enhanced Monetization and User Experience Telecom White Paper Prioritizig Mice Flows i Software Defied Networks for Ehaced Moetizatio ad User Experiece About the Authors Partha Datta Partha Datta has bee workig with Tata Cosultacy Services (TCS)

More information

Enabling Offshore Collaboration in German Engineering Services

Enabling Offshore Collaboration in German Engineering Services White Paper Eablig Offshore Collaboratio i Germa Egieerig Services Germa egieerig compaies, who are market leaders i their respective domais, are experiecig challeges i terms of acquirig sufficiet egieerig

More information

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do.

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do. CCH CRM cliet relatios facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig we do. That s why our CRM system ca t be a bolt-o extra it

More information

Agenda. Outsourcing and Globalization in Software Development. Outsourcing. Outsourcing here to stay. Outsourcing Alternatives

Agenda. Outsourcing and Globalization in Software Development. Outsourcing. Outsourcing here to stay. Outsourcing Alternatives Outsourcig ad Globalizatio i Software Developmet Jacques Crocker UW CSE Alumi 2003 jc@cs.washigto.edu Ageda Itroductio The Outsourcig Pheomeo Leadig Offshore Projects Maagig Customers Offshore Developmet

More information

Domain 1: Identifying Cause of and Resolving Desktop Application Issues Identifying and Resolving New Software Installation Issues

Domain 1: Identifying Cause of and Resolving Desktop Application Issues Identifying and Resolving New Software Installation Issues Maual Widows 7 Eterprise Desktop Support Techicia (70-685) 1-800-418-6789 Domai 1: Idetifyig Cause of ad Resolvig Desktop Applicatio Issues Idetifyig ad Resolvig New Software Istallatio Issues This sectio

More information

Creating an Agile BI Environment

Creating an Agile BI Environment White Paper Creatig a Agile BI Eviromet The rapidly chagig IT ecoomy has iflueced the Busiess Itelligece (BI) systems to look at iovative ways to be equally fast ad flexible. There is a eed to be more

More information

client communication

client communication CCH Portal cliet commuicatio facig today s challeges Like most accoutacy practices, we ow use email for most cliet commuicatio. It s quick ad easy, but we do worry about the security of sesitive data.

More information

Engineering Data Management

Engineering Data Management BaaERP 5.0c Maufacturig Egieerig Data Maagemet Module Procedure UP128A US Documetiformatio Documet Documet code : UP128A US Documet group : User Documetatio Documet title : Egieerig Data Maagemet Applicatio/Package

More information

InventoryControl. The Complete Inventory Tracking Solution for Small Businesses

InventoryControl. The Complete Inventory Tracking Solution for Small Businesses IvetoryCotrol The Complete Ivetory Trackig Solutio for Small Busiesses Regular Logo 4C Productivity Solutios for Small Busiesses Logo Outlie Get i cotrol of your ivetory with Wasp Ivetory Cotrol the complete

More information

Trustwave Leverages OEM Partnerships to Deepen SIEM Market Penetration

Trustwave Leverages OEM Partnerships to Deepen SIEM Market Penetration Trustwave Leverages OEM Parterships to Deepe SIEM Market Peetratio Accelerated lauch of ew security appliaces delivers reveue growth with assist from UNICOM Egieerig ad Dell OEM Solutios Itroductio Trustwave

More information

*The most important feature of MRP as compared with ordinary inventory control analysis is its time phasing feature.

*The most important feature of MRP as compared with ordinary inventory control analysis is its time phasing feature. Itegrated Productio ad Ivetory Cotrol System MRP ad MRP II Framework of Maufacturig System Ivetory cotrol, productio schedulig, capacity plaig ad fiacial ad busiess decisios i a productio system are iterrelated.

More information

Business Process Services. White Paper. Customer Lifetime Value Not Just a Marketing Metric

Business Process Services. White Paper. Customer Lifetime Value Not Just a Marketing Metric Busiess Process Services White Paper Customer Lifetime Value Not Just a Marketig Metric About the Author Arvid Mahishi Arvid Mahishi is a subject matter expert o Customer Lifetime Value. He holds a MBA

More information

One Goal. 18-Months. Unlimited Opportunities.

One Goal. 18-Months. Unlimited Opportunities. 18 fast-track 18-Moth BACHELOR S DEGREE completio PROGRAMS Oe Goal. 18-Moths. Ulimited Opportuities. www.ortheaster.edu/cps Fast-Track Your Bachelor s Degree ad Career Goals Complete your bachelor s degree

More information

Mobility. Manage Agility with Our Technology

Mobility. Manage Agility with Our Technology Mobility Maage Agility with Our Techology Smart mobile strategies are redefiig busiess performace today. Mobility as a eabler is oe of our key busiess objectives. As a radical orgaizatio, we defie comprehesive

More information

A guide to School Employees' Well-Being

A guide to School Employees' Well-Being A guide to School Employees' Well-Beig Backgroud The public school systems i the Uited States employ more tha 6.7 millio people. This large workforce is charged with oe of the atio s critical tasks to

More information

CREATIVE MARKETING PROJECT 2016

CREATIVE MARKETING PROJECT 2016 CREATIVE MARKETING PROJECT 2016 The Creative Marketig Project is a chapter project that develops i chapter members a aalytical ad creative approach to the marketig process, actively egages chapter members

More information

Benefits of CRM Going Social

Benefits of CRM Going Social White Paper Beefits of CRM Goig Social The era of the passive customer is goe ad a ew cocept, that of the social customer has evolved. The customer of today is vocal expressig his thoughts about the products

More information

Security Functions and Purposes of Network Devices and Technologies (SY0-301) 1-800-418-6789. Firewalls. Audiobooks

Security Functions and Purposes of Network Devices and Technologies (SY0-301) 1-800-418-6789. Firewalls. Audiobooks Maual Security+ Domai 1 Network Security Every etwork is uique, ad architecturally defied physically by its equipmet ad coectios, ad logically through the applicatios, services, ad idustries it serves.

More information

BaanERP. BaanERP Windows Client Installation Guide

BaanERP. BaanERP Windows Client Installation Guide BaaERP A publicatio of: Baa Developmet B.V. P.O.Box 143 3770 AC Bareveld The Netherlads Prited i the Netherlads Baa Developmet B.V. 1999. All rights reserved. The iformatio i this documet is subject to

More information

Enable Compliance, Quality, and Efficiency in Your Safety Operations with Oracle Argus

Enable Compliance, Quality, and Efficiency in Your Safety Operations with Oracle Argus Eable Compliace, Quality, ad Efficiecy i Your Safety Operatios with Oracle Argus A Complete Solutio for Cliical ad Post-Marketig Safety A costatly evolvig regulatory climate worldwide, the critical focus

More information

Make Your Dive into Big Data Rewarding with an Effective Quality Assurance and Testing Strategy

Make Your Dive into Big Data Rewarding with an Effective Quality Assurance and Testing Strategy A Poit of View Make Your Dive ito Big Data Rewardig with a Effective Quality Assurace ad Testig Strategy Data has always bee a itegral part of busiess. Techology trasformatio has further reiforced this

More information

A Rimini Street White Paper. Why Oracle Database Customers Choose Independent Support

A Rimini Street White Paper. Why Oracle Database Customers Choose Independent Support A Rimii Street White Paper Why Oracle Database Customers Choose Idepedet Support About Rimii Street, Ic. Rimii Street is the global leader i providig idepedet eterprise software support services. The compay

More information

Wells Fargo Insurance Services Claim Consulting Capabilities

Wells Fargo Insurance Services Claim Consulting Capabilities Wells Fargo Isurace Services Claim Cosultig Capabilities Claim Cosultig Claims are a uwelcome part of America busiess. I a recet survey coducted by Fulbright & Jaworski L.L.P., large U.S. compaies face

More information

ELearning courses Competition / Antitrust

ELearning courses Competition / Antitrust ELearig courses Competitio / Atitrust Clifford Chace ad Thomso Reuters elearig Regulators are takig a icreasigly tough stace o competitio / atitrust compliace. Failure to comply with the relevat legislatio

More information

Neolane Reporting. Neolane v6.1

Neolane Reporting. Neolane v6.1 Neolae Reportig Neolae v6.1 This documet, ad the software it describes, are provided subject to a Licese Agreemet ad may ot be used or copied outside of the provisios of the Licese Agreemet. No part of

More information

Creating Tomorrow s Contact Center Today

Creating Tomorrow s Contact Center Today Creatig Tomorrow s Cotact Ceter Today Cotact ceters that wat to be relevat i the era of social media eed to trasform from slow-movig, reactive orgaizatios ito real-time ad eve proactive departmets that

More information

3G Security VoIP Wi-Fi IP Telephony Routing/Switching Unified Communications. NetVanta. Business Networking Solutions

3G Security VoIP Wi-Fi IP Telephony Routing/Switching Unified Communications. NetVanta. Business Networking Solutions 3G Security VoIP Wi-Fi IP Telephoy Routig/Switchig Uified Commuicatios NetVata Busiess Networkig Solutios Opportuity to lower Total Cost of Owership ad improve Retur o Ivestmet The ADTRAN Advatage ADTRAN

More information

CHAPTER 3 THE TIME VALUE OF MONEY

CHAPTER 3 THE TIME VALUE OF MONEY CHAPTER 3 THE TIME VALUE OF MONEY OVERVIEW A dollar i the had today is worth more tha a dollar to be received i the future because, if you had it ow, you could ivest that dollar ad ear iterest. Of all

More information

Banking & Financial Services. White Paper. Basel III Capital Disclosure Requirements The Way Forward For Banks

Banking & Financial Services. White Paper. Basel III Capital Disclosure Requirements The Way Forward For Banks Bakig & Fiacial Services White Paper Basel III Capital Disclosure Requiremets The Way Forward For Baks About the Author Rekha George Rekha George is part of TCS BFS Fiace & Reportig Practice. She is a

More information

U.S.-Based Project Centers Offer Superior Effectiveness Over Offshore in CRM Implementations

U.S.-Based Project Centers Offer Superior Effectiveness Over Offshore in CRM Implementations U.S.-Based Project Ceters Offer Superior Effectiveess Over Offshore i CRM Implemetatios A Eagle Creek Software Services White Paper, 2012 Today s busiess eviromet is more competitive tha ever. I order

More information

Environmental Compliance Management Systems

Environmental Compliance Management Systems White Paper Evirometal Compliace Maagemet Systems Compliace towards Evirometal Regulatios like Restrictio of Hazardous Substaces (RoHS), Registratio, Evaluatio, Authorizatio ad Restrictio of Chemical substaces

More information

insight reporting solutions

insight reporting solutions reportig solutios Create ad cotrol olie customized score reports to measure studet progress ad to determie ways to improve istructio. isight Customized Reportig empowers you to make data-drive decisios.

More information

CCH Practice Management

CCH Practice Management 1 CCH Practice Maagemet practice maagemet facig today s challeges Every year it seems we face more regulatios, growig cliet expectatios ad lower margis o our compliace work. It s a tough time for a accoutig

More information

Desktop Management. Desktop Management Tools

Desktop Management. Desktop Management Tools Desktop Maagemet 9 Desktop Maagemet Tools Mac OS X icludes three desktop maagemet tools that you might fid helpful to work more efficietly ad productively: u Stacks puts expadable folders i the Dock. Clickig

More information

Flood Emergency Response Plan

Flood Emergency Response Plan Flood Emergecy Respose Pla This reprit is made available for iformatioal purposes oly i support of the isurace relatioship betwee FM Global ad its cliets. This iformatio does ot chage or supplemet policy

More information

Telecom. White Paper. An Abstraction of Failure-free Software Defined Network. Enhancing network performance and ensuring connectivity

Telecom. White Paper. An Abstraction of Failure-free Software Defined Network. Enhancing network performance and ensuring connectivity Telecom White Paper A Abstractio of Failure-free Software Defied Network Ehacig etwork performace ad esurig coectivity About the Authors Sumit Kapoor Sumit Kapoor is a Lead Solutios Egieer i TCS Techology

More information

End to End Service Level Management for the Entire Cisco Unified Communications Ecosystem

End to End Service Level Management for the Entire Cisco Unified Communications Ecosystem Ed to Ed Service Level Maagemet for the Etire Cisco Uified Commuicatios Ecosystem The ReliaTel VoIP ad Uified Commuicatios Maagemet Solutio is the ideal platform to moitor, maage, ad optimize the Cisco

More information

Forensic Readiness for Effective Incident Management

Forensic Readiness for Effective Incident Management A Poit of View Foresic Readiess for Effective Icidet Maagemet Abstract Bakig ad fiacial istitutios today face several iformatio security related threats. There is a visible surge i cyber-attacks, which

More information

Introducing Your New Wells Fargo Trust and Investment Statement. Your Account Information Simply Stated.

Introducing Your New Wells Fargo Trust and Investment Statement. Your Account Information Simply Stated. Itroducig Your New Wells Fargo Trust ad Ivestmet Statemet. Your Accout Iformatio Simply Stated. We are pleased to itroduce your ew easy-to-read statemet. It provides a overview of your accout ad a complete

More information

June 3, 1999. Voice over IP

June 3, 1999. Voice over IP Jue 3, 1999 Voice over IP This applicatio ote discusses the Hypercom solutio for providig ed-to-ed Iteret protocol (IP) coectivity i a ew or existig Hypercom Hybrid Trasport Mechaism (HTM) etwork, reducig

More information

Managed Services Catalogue (HE)

Managed Services Catalogue (HE) Maaged Services Catalogue (HE) New legislatio ad ew statutory requiremets come i regularly so it is essetial for us to have a flexible system which ca cope with the chages required ad the frequecy of the

More information

Product Manager. Integrated management of intellectual property and workflows from pre-acquisition to post-production

Product Manager. Integrated management of intellectual property and workflows from pre-acquisition to post-production Product Maager Itegrated maagemet of itellectual property ad workflows from pre-acquisitio to post-productio Iformatio or frustratio? Publishig processes geerate a wealth of iformatio: about works, iteratios,

More information

Comparing Credit Card Finance Charges

Comparing Credit Card Finance Charges Comparig Credit Card Fiace Charges Comparig Credit Card Fiace Charges Decidig if a particular credit card is right for you ivolves uderstadig what it costs ad what it offers you i retur. To determie how

More information

A Complete Guide for Database Technology Migration Program

A Complete Guide for Database Technology Migration Program White Paper A Complete Guide for Database Techology Migratio Program Database techology migratio programs do ot come up every year as a high priority iitiative i the IT orgaizatio. However, carryig out

More information

Platform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times

Platform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times Platform Solutio White Paper Trasactio Based Pricig i BPO: I Tue with Chagig Times About the Author(s) Raj Agrawal Curret Desigatio Raj heads the Platform Solutios Uit at TCS. I his career spaig over 19

More information