LAWRENCE J. COZZENS, Ph.D., SPHR 221 W. Wayne Ave. A-2 Work: (610) 519-3968 Wayne, PA 19087 lawrence.cozzens@villanova.edu SUMMARY Learning and Organization Development professional with hands-on experience in e-learning and virtual instruction. Managed projects to design and develop blended learning solutions utilizing the latest technology based methods. Recognized for high impact, dynamic and engaging delivery, both in class and on-line. Certified in training programs for front line leadership, time and project management, problem solving, decision making and customer service. Skilled in WebEx, Connect, Wimba, Elluminate, WebCT/Blackboard. Expertise in: e-learning blended design Technology supported training Project Management Virtual/ web based delivery Group facilitation Team Building 360 Degrees Feedback/Coaching Change management EDUCATION Ph.D., Human and Organizational Systems FIELDING GRADUATE INSTITUTE, Santa Barbara CA Dissertation title: Sense of Community in a for-profit organization MS, Human Resource Development, Human Organization Science, VILLANOVA UNIVERSITY, Villanova, PA BS, Business Administration, DREXEL UNIVERSITY, Philadelphia, PA TEACHING EXPERIENCE VILLANOVA UNIVERSITY, Villanova, PA, 2000 Present Assistant Professor - MS, Human Resources Development On-Line program Curriculum development and review for entire program Teaching both on-line and campus Design & Evaluating Faculty Organization Change Organization Training Adjunct Faculty - MS, Human Resources Development (traditional) Organization Change Talent Management Adjunct Faculty Psychology Department - Bachelor's degree Memory Improvement Creativity and Problem Solving Time Management DREXEL UNIVERSITY, Philadelphia, PA, 2011 2012 Adjunct Faculty LeBow College of Business - Masters degree Strategic Human Resources - on-line ARCADIA UNIVERSITY, Glenside, PA, 2011 2012 Design & Adjunct Faculty School of Continuing Studies - On-line - Bachelor's degree Leadership Theories - blended learning model. PEIRCE COLLEGE, Philadelphia, PA, 1994 1996 Adjunct Faculty Accelerated Associate Degree Introduction to Business Organization Psychology
PAGE 2 CABRINI COLLEGE, Radnor, PA, 1999-2000 Adjunct Faculty Accelerated Degree Organization Change Learning Organization PUBLICATION/PRESENTATION Managing Quiz Challenges, 101 Ways to Make Digital Learning Active, Accepted,Wiley Publishing, (2014) Creating Emotional Attachment in Virtual Learning Communities, Poster session, National Institute for Teaching Psychology (2015) PROFESSIONAL EXPERIENCE Villanova University, Villanova PA 2012-Present Acting Director, Academic Administration- (June 2014- Present) Promoted to the newly established position and appointed to the leadership of the on-line program. Responsible for admission decisions, academic review and integrity, curriculum review and alignment with SHRM and HRCI competency models. Primary point of contact with external infrastructure supplier. Continued to function in the previous position until a replacement was hired in 2015. Integrating the HRD on-line and campus programs and ensuring consistency in curriculum. Assistant Director Faculty Development HRD On-line - (November 2012 - June 2014) Support the HRD On-line program by administering the faculty schedules, faculty development and support students with learning resources and advising. Recruited and on-boarded multiple new adjunct faculty members for a variety of new courses to balance the teaching load which met University guidelines for adjunct faculty. Reviewed and addressed cases of student performance and review academic standing to that assure that they were being fairly evaluated. Lead faculty meetings that communicate updates and provide for faculty development resulting in improved student evaluation reports. Address issues with faculty performance and revised schedules. Manage course updates by providing input to design and coordination between faculty and developers. MEA - MidAtlantic Employers Association, King of Prussia, PA (Non-profit HR Services) 2011-2012 Training and Organizational Development Consultant Leading the development of a webinar based series of courses by converting classroom content to live virtual delivery via the Adobe Connect web tool. DREXEL UNIVERSITY, Philadelphia, PA 2009-2010 Manager, Training & Development Establish a training department presence to offer courses for all staff employees. Recommend and implement an enrollment management system. MCKESSON, San Francisco, CA (Fortune 20 Pharmaceutical/Healthcare) 2001-2008 Performance Consultant (2004-2008) Interface with Senior Leaders of business units to assess needs, design and manage delivery of leadership curriculum and technical development. Managed blended learning program, using live virtual instruction and e-learning, to prepare project managers for the Project Management Professional certification exam. Instruction time reduced, no travel, more support resources, at 50% of cost and maintain 90% +pass rate on exam. Facilitated pilot web-based program converted from classroom version. Modular program was improved, and investigated use of web-cam or teleconferencing combined with computer presentations, SharePoint and application sharing to be more engaging.
PAGE 3 Designed IT management certificate curriculum, and delivered all programs for over 100 people. Managed the rollout and tracked completion via special course catalog in the company Learning Management System. All managers completed eight courses in a rolling 24 months. Created a Train-the-Manager to Coach program to support Customer Service training for all employees to shift the culture in the IT function to more customer driven. Used a blended approach of online instruction and support materials for managers to reinforce and apply concepts in the workplace. Success measures include increase in customer satisfaction scores and observed behavior change. Regional Training Manager (2001-2004) Plan and implement Leadership Development curriculum for managers and supervisors in nine Distribution Centers, aligned with business objectives. Assigned to strategic project to develop Inventory Managers in 30 US Distribution Centers. Identified competencies needed in changing role from reactive problem solver to proactive forecaster of inventory levels. Developed and provided functional training resources. Anticipated savings were $ 12.2 million over 3 years in reduced inventory while maintaining customer satisfaction ratings. Designed and delivered first line supervisory leadership development training, utilizing 360 feedback and succession planning process, resulting in improved employee relations and promotions. SAP AMERICA, Newtown Square, PA - Manager, Organization Development (Contract assignment) 2000 Designed the Leadership Development curriculum to address Gallup Q12 results. SMITHKLINE BEECHAM, Philadelphia, PA (Pharmaceutical R&D) 1990-1999 Manager, Organization Development (1996-1999) Managed the Learning Partnership, offering classroom-based training for all sectors in local area, by outsourcing to suppliers. Launched the first Human Resources Intranet site on SBNet, for course listings and registration, replacing need for glossy catalogue, saving $60,000 in printing costs and making registration more efficient. Piloted alternative learning opportunities, such as self-directed learning, video teleconference seminars and access to Internet based resources. Manager, Multimedia Education (1993-1996) Promoted and implemented SB On-line University in United States, designed to bring electronic education to the individual workstation via the computing network. Implemented SBOU within a large business sector, covering 30 sites and 11,000 employees accessing three sector specific courses and commercially available courses. Project managed six SB specific courses in conjunction with subject matter experts and external suppliers. Managed projects and relationships. Courses used internally and implemented via LAN. Collaborated with IT to integrate an internally developed Learning Management System for SBOU specific and commercially available courses. Manager, Human Resources Development (1990-1993) Supported client departments to meet Human Resources challenges by collaboration with HR Business Partner. Introduce concepts and skills that allow people to streamline their work processes to meet internal customer expectations and provide skill building development education that is business objective driven. Developed and implemented Customer Focused Continuous Improvement process education and teams including collateral training materials, e.g. group dynamic skill building, conceptual presentations. Certified 13 facilitators to support over 40 teams through consulting and education in continuous improvement methods and tools. Qualified as inaugural Coach/Trainer in the Simply Better Way culture initiative. Participated as Faculty for Leadership Forum "Getting Started".
PAGE 4 PROFESSIONAL CERTIFICATION Senior Professional in Human Resources, Human Resources Certification Institute, June 2012 PROFESSIONAL ASSOCIATIONS VILLANOVA UNIVERSITY HUMAN RESOURCES DEVELOPMENT PROGRAM, Member Alumni Advisory Board, Student Retention and Learning experience committee, 35th Year Anniversary Gala committee. PHILADELPHIA HUMAN RESOURCES PLANNING SOCIETY ASSOCIATION FOR TALENT DEVELOPMENT PA DISTANCE LEARNING ASSOCIATION
PAGE 5 TRAINING CERTIFICATIONS Exercising Influence - Barnes & Conti (2010) Situational Leadership for Teams Blanchard (2008) Reaching for Stellar Service Achieve Global (2008) Situational Leadership II Blanchard (2006) Civil Treatment for Managers - ELI (2005) Project Management Franklin Covey (McKesson) - 2007 Focus -Outlook - Franklin Covey (McKesson)- 2006 Problem Solving & Decision Making Action Management (2004) Zodiac business and finance simulation Paradigm Learning (2003) Interaction Management Series- Development Dimensions International (2001) Results Based Interaction - Development Dimensions International (2001) Maximizing Performance - Development Dimensions International (2001) Front Line Leadership, Zenger Miller (1993) - Master Certification in all programs Managing Personal Growth Blessing White E-LEARNING AND CONTINUING EDUCATION Elluminate Live! (Villanova) Centra Systems (McKesson) Adobe Connect (McKesson, MEA) Captivate 4 - (Drexel University) Hitachi, v-ilt instructor qualification program (Merrit Systems) Wimba (Villanova University) Web-CT/Blackboard Vista (Villanova University, Drexel University, Arcadia University) Podcasting (Villanova University) Raptivity for Education - Harbinger Group ADDITIONAL RELEVANT EXPERIENCE ZENGER MILLER, INC. Wayne, PA - 1987-1990 Account Manager CIGNA CORPORATION, Philadelphia, PA 1980-1987 Property/Casualty Group Organization and Human Resources Programs Manager (1985-1987) Employee Relations Manager (1983-1985) Compensation Specialist (1982-1983) Regional Personnel Director (1981-1982) Personnel Consultant (1980-1981) RJ Carroll Company, Springfield PA 1977-1980 Personnel Consultant Executive Management Search Assoc. 1975-1977 Retained Search Executive Recruiter Jim Pappas, Executive Search Consultants - 1973-1975 Retained Search Executive Recruiter