JEANETTE M. KERSTEN, EdD, SPHR

Transcription

1 JEANETTE M. KERSTEN, EdD, SPHR (C) SUMMARY Senior-level Leadership, Organizational Learning and Talent Development professional with industry experience in manufacturing, research and development, insurance, healthcare, and education. Over 15 years of experience leveraging high-quality results through a broad range of Human Resource Development and change-management initiatives. As a Thought Leader, builds trusted relationships with key decision makers to improve organization effectiveness and productivity. Areas of expertise include: Global Leadership Development Talent Recruitment and Development Coaching Organization Design and Diagnosis Needs Assessment Strategic Planning Learning Solutions Architect Training and Facilitation Six Sigma PROFESSIONAL EXPERIENCE UNIVERSITY OF WISCONSIN - STOUT, Menomonie, WI Present Wisconsin s Polytechnic University renowned for applied learning and research with over 9,500 students. Director and Endowed Chair, People Process Culture, 2012 Present Leads and manages $1.5M endowment for Talent Development, developing people-first organizations, leveraging human capital. Designed new learning agenda that increased enrollment from 50% to 85% within two semesters. Engaged executive advisory board, implementing action-learning projects with students resulting in the development of an internship program. Designed leadership competency assessments for Human-Capital development using Great Place to Work model. Facilitated employer outreach initiatives by building strategic alliances resulting in six new partnerships in seven months. Director, Masters in Training and Human Resource Development Program, 2011 Present Directs instruction and curriculum for Human Resource Development, Leadership, Organization Development, and Training for the College of Management. Two graduate programs with over 170 graduate students. Leads the learning agenda through innovative action-learning partnerships, leveraging organizational value diagnosis, design models, and assessment, increasing productivity, organizational effectiveness and employee engagement. Projected online program launch, Advisor to classroom research projects for over 25 graduate students across diversified industries resulting in 100% completion. Met budget and enrollment targets. Increased program completion rates by 70% for Assistant Professor, Leadership Development, Leverages industry leadership expertise using leading-edge content and best-in-class learning and development techniques, resulting in positive impact and culture change within organizations. Developed and implemented leadership competencies based on industry standards, improving student performance and experience. Designs effective learning solutions integrating adult-learning principles for diverse populations. UNIVERSITY OF MINNESOTA MEDICAL CENTER, FAIRVIEW, Minneapolis, MN Primary medical center division of Fairview Health Services with 1,700 licensed beds and 1,665 physicians. Quality & Organization Development Manager Directed and implemented training and performance improvement measures for the Joint Commission Survey. Developed quality metrics and process-improvement measures, decreasing error rates with the Medical School and Medical Center. Facilitated development of key messages and coaching for line staff positions and executives. Successful Joint Commission Survey audit with less than 40 findings. Resolved within six months.

2 PAGE TWO 3M, St. Paul, MN Global innovation and manufacturing organization with 84,000 employees and global sales of $30 billion. Business Analyst/Trainer/Change Agent Key change agent for corporate programs, providing guidance for global HR strategy, workforce planning, and talent development for corporate-wide infrastructure, US and international locations. Increased productivity by recruiting and creating on-boarding and Talent Development programs for over 40 professionals globally, reducing turnover by 50%. Directed cross-functional strategic planning and Six Sigma business-redesign initiatives: US, Latin America, South America, Canada, and South Africa, resulting in improved score-card performance. Created performance-improvement program metrics for disability and health benefit programs, saving 50% in litigation costs. Expertise in employment law, alternative dispute resolution, and employee relations. Corporate contact and trainer for assigned locations and acquisitions. BLUE CROSS BLUE SHIELD OF MN, Eagan, MN Operations Manager Directed daily operations of business unit with 16 direct reports. Successful forecasting and budget management. Recruited, hired, and on-boarded employees. Conducted performance appraisals, implemented employee development plans, workforce planning, and human capital initiatives. Designed quality assurance metrics, resulting in a 50% increase in closed cases. Developed Alternative Dispute Resolution process for the State of MN account to comply with MN Managed- Care rules. Decreased litigation and improved employee experience. IMATION CORPORATION, St. Paul, MN Health and Benefits Manager Transitioned Health and Benefit plans from 3M to Imation within 18 months of divestiture. Partnered with key stakeholders on strategic benefit design, execution, and deployment, resulting in $500,000 cost savings. Member Corporate Critical Incident Team, responsible for health and safety organization wide. EDUCATION EdD, Organization Development, University of St. Thomas, Minneapolis, MN, 2007 MA, Human Development, St. Mary s University, Minneapolis, MN BA, St. Catherine University, St. Paul, MN PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS SPHR Certification, 2013 EQI - 2.0, 2010 Change Acceleration Process, CAP 2008 Executive Coach, PROFILER, PDI, 2007 Six Sigma Green Belt & Coach, 2004 EQ in Action Emotional Intelligence Profile, 2004 PROFESSIONAL AFFILIATIONS ASTD, Present SHRM, Present Academy of AHRD, Present International HRD, Present MN Org Development Network, Present MN HR Professionals Network, Present

3 PAGE THREE TEACHING, RESEARCH, AND SERVICE ACTIVITIES TEACHING Undergraduate Instruction and Development: INMGT People Process Culture- Fall 2013 on campus. Spring 2014 online delivery INGMT 400 Organizational Leadership-Fall 2009-, In-person delivery, blended and online Graduate Instruction: INMGT Organization Development, in-person delivery, blended, and online TRHRD Leading the Learning Function: Delivered face-to-face and blended/hybrid structure INGMT People Process Culture, Fall 2013 on campus: delivery format changed to evening weekday format resulting in enrollment increase by 50%. online delivery INMGT 600 Organizational Leadership Graduate course, Fall Program and Curriculum Development MSTRHRD Program Learning Goals submitted 07/10/13 MSTRHRD Assessment in Major Report submitted to PARQ 07/29/13 MSTRHRD Program Review Committee, PRC draft report submitted 07/29/13 APPLIED RESEARCH WITH INDUSTRY INGMT 416 / 616 People Process Culture Fall Applied Research Topics o Role of Board of Directors on People Process Cultures o Impact of economic factors and on People Process Cultures in transition o Generational influencers on People Process Cultures o Impact of Pay-for-Performance Systems on People Process Cultures o Influence of Employee Stock Ownership Plans on People Process Cultures Faith Technologies Organizational Culture Assessment Inventory, OCAI and Analysis LLM Innovations Organizational Culture Design 2 Smart Cookies Organizational Culture Design TRHRD 740 Leading the Learning Function Graduate Course UW Stout Discovery Center Mobile Technology Applications Needs Assessment Survey for Small Manufacturers Mayo Clinic Leadership Development Training and ELearning Module Spring 2012 Refuge Farms LCC Volunteer Training Criteria for Hose Handling-needs assessment Refuge Farms LLC Volunteer Training-Fundraising project Aviators by Design-Strategic Plan Project WestCap Computer Training Project INGMT 750 Organization Development Graduate Course Mayo Clinic - Physician Orientation Training Plan project UW Stout Discovery Center Needs Assessment project Transport for Christ Needs Assessment Survey

4 PAGE FOUR Cascades Tissue and Paper Needs Assessment for TPS Training project El Centro de Conexion of Chippewa Valley Needs Assessment and Strategic Planning project Spring 2012 Women in Trucking - Cab Design Survey project Aviators by Design - Needs assessment survey Fall 2011 Refuge Farms - Volunteer Focus Group Project Women in Trucking, WIT Driver Member Needs Survey Women in Trucking, WIT Corporate Member Needs Survey WestCap - Homeless prevention survey WestCap - Computer Skills Needs Assessment and Training Survey Valley Homebuilders Business Association-Needs Assessment Spring 2011 Refuge Farms - Volunteer Safety Training Program Revision and Deployment WestCap - Business Process Redesign and Process Mapping Project Altoona School District Needs Assessment Survey 3M Healthcare Business Division Leadership Development Survey McKinley Charter School-Graduate follow up Survey Fall 2010 Eau Claire Humane Association-Internal Customer Service Focus Group Project Mensa of Wisconsin - Member Needs Survey WestCap -Task Analysis Survey and Process Mapping Project Red Cedar Medical Center - Internal Voice of Customer Focus Group Project RESEARCH People Process Culture, PPC Chair, 2013 and PPC Handbook Revision Project July 23,, 2013, Meeting with donor for endowment and Northland College on collaborative project to revision of the PPC Handbook planned for October 14, 2013, Copyright due diligence completed, project plan, and budget approved. Project approved. PPC Advisory Board-Fall meeting, 11/06/13 PPC Update Meeting with the Chancellor, 11/07/13 PUBLICATIONS AND CONFERENCES 01/17/14-Truck Cab Design: Perceptions of Women Truck Drivers. Paper accepted for presentation. Women s Issues in Transportation. 5 th International Conference on Women s Issues in Transportation-Bridging the Gap. April 14-16, 2014: Paris, France. 01/14/14: Helping Horses Sanctuary, Descriptive Case Study Submission. Teaching Note Submission. Journal of Case Studies, Society for Case Research. Publication currently under review The Vista Volunteer-A case study. Applied Research Case Study Presentation, Society for Ethics Across the Curriculum Conference, 10/04-10/06. Publication pending Summer -Truck Equipment gets a passing grade. Redefining the Road. Women in Trucking Association Magazine, pp Feature article: instructor led student research project on the design of Class 8 trucks in collaboration with Women in Trucking, Inc.

5 PAGE FIVE Opportunity to help. Graduate students in training and human resource development - conduct surveys to help non-profit. Stout Quest, 5 (28). Expose highlights innovative applied research, instructional design, student engagement, and partnership with nonprofit organizations Expectations/Motivations in the Classroom, University of Wisconsin Stout. Principal Investigator in cross functional collaboration with 8 Faculty members/ Principal Investigators. Results presented at the ISSOTL Conference, Kersten, J.M. (2011, June). Emotions in Employee-Supervisor Workplace Relationships: The lived experience of women professionals. Paper Presentation: 17 th Annual Midwest Qualitative Research Conference, University of St. Thomas, Minneapolis, MN. Kersten, J.M. (2007). Emotions in Employee-Supervisor Workplace Relationships: The lived experience of women professionals (Doctoral dissertation, University of St. Thomas, 2007). Dissertation Abstracts International, A6803. UMI No Presenter -International Administrative Assistance Professional Regional Conference April Presenter-International Administrative Assistance Professionals Eau Claire Chapter-EQ and the Workplace SERVICE Endowed Chair People Process Culture, University of Wisconsin - Stout, 2012 Present Program Director, MS in Training and HRD, University of Wisconsin - Stout, Peer Reviewer, Business Case Journal, Society for Case Research, 2012 Present Graduate Faculty and Thesis Advisor, Graduate School, Present Education Activities Committee, COM Representative, Graduate Exceptions Committee, COM, Faculty Senate, Positive Action Faculty Committee: COM, Chair, Leadership and Training/HRD Faculty Search Committee, Member, Graduate Director Search Committee, Governance Committee, COM Representative, Admissions Appeals Committee, COM Representative,