One to One. Support services. Excellence & Quality in Specialist Staffing. Training Prospectus. 5th Edition

Transcription

1 One to One Support services Excellence & Quality in Specialist Staffing Training Prospectus 5th Edition

2 Index 1 - Front cover 2 - Index 3 - Welcome 4 - Specialist areas 5 - What is British Sign Language 6 - Sensory Impairment 7 Health and Social Care 8 Early Years Management 9 Challenging Behaviour 10 British Sign Language - level 1 11 British Sign Language - level 2 12 British Sign Language level 3 13 British Sign Language level Sensory Impairment Awareness Communication Methods and Tactics Communication And Sensory Impairment - Supporting People in a Health or Care Setting 20 Complex Communication Needs and Systems 21 Deafblind Support Worker 22 Challenging Behaviour 23 Early Years Management 24 Introduction to Health and Social Care 25 Health and Social Care - Apprenticeship Training Course 26 City and Guilds Award in Health and Social care 27 City and Guilds Certificate in Health and Social Care 28 City and guilds Diploma in Health and Social Care 29 City and Guilds Management in Health and Social Care 30 City and Guilds - Training, Assessment and Quality Assurance 31 Bespoke Training Services 32 Key inspections - Benefits of Training 33 Consultancy 34 Who is Signature? Signature Courses Delivered by One to One Training Course Price Guide 41 Experience and Quality 42 Testimonials 43 Location of One To One Training Academy 44 Contact Details t Ser Quality only happens when you care enough to do your best

3 Welcome to One to One Support Services Melanie Ulyatt Managing Director Hello to those that have read our training prospectus before and welcome to those that are new. It s an exciting time here at the moment, we are now teaching British Sign Language and are delivering City and Guilds accredited courses in health and social care. As always we deliver a comprehensive range of training courses for those providing services for or working with people who have sensory impairments, complex needs, disabilities, or specialist communication systems. In addition to specialist sensory impairment training we offer courses in understanding & managing challenging behaviour as well as the management of early years service provision eg. Business skills of managing a nursery / early years setting. A new course that we have on offer is a free Introduction to health and social care, which is aimed at enabling unemployed people into the ever growing care sector. You may be aware that staff working in the care sector need to be qualified or training towards a care qualification. What you may know know is that we, in most cases, can provide that training for free via apprentiships that are open to anyone aged My company is an approved centre for teaching Signature and City and Guilds courses, these course are part of the Qualifications and Credit Framework (QCF). The courses you will find contained within this prospectus can be delivered at a location that is convenient to you; be that at your premises or at one of our training venues. One to One Support Services are the only specialist sensory training company in the area. Our courses are constantly being evaluated, updated and developed to ensure the latest ideas are being conveyed to you. Our consistent high standards and value for money have earned One to One Support Services a reputation of excellence in specialist training. I hope with this guide you will find the course that will assist you and your organisation to identify, understand, communicate, and meet the needs and aspirations of the people you support. I look forward to working with you! Melanie Ulyatt F.C.M.I Managing Director

4 What areas do you Specialise in? One t o One Suppo r t Se r vices 4 Educational and vocational training Sensory Impairment We offer specialist courses in sensory impairments. When we lose our sight and / or hearing communication can be a lot more challenging. Think about how you would ask for directions. Simple tasks like explaining what you want becomes frustrating. We deliver courses ranging from raising awareness to complex communication needs and systems. We offer both in-house courses through to CACDP / Signaure qualifications. So if it s raising awareness of reception staff so they can communicate with sensory impaired people, or training staff to work with individuals with sensory impairments we can help. Educational and vocational training Challenging Behaviour Challenging behaviour can be both a hazard to your staff and the person themselves. Our course covers many topics from assessment and observation, tactics and methods of reducing undesirable behaviour to writing behaviour management plans. We normally deliver this course at your premises so all your staff receive the same training. Early Years Management eg. Child Care Nurseries / Early Years Setup We offer a course based on the management of an early years provision. The trainer for this course was the head of operations for NDNA. This course can be taken as intensive single day topics or the full course over 5 days to cover all the business areas to make the most of your setting. As with many of our courses we can tailor the course to your special requirements. Ideal for brushing up! Health And Social Care Educational and vocational training One To One Support Services is also a Care Quality Commision (CQC) registered domicilary care provider. From our extensive knowledge and skills we are delivering introductory courses enabling people to gain employment in the health and social care sector. We are also a City and Guilds center approved to teach various course in the new awards in health and social care. The most common being via apprenticeships Quality only truly happens when you care enough to do your best

5 What is British Sign Language? Educational and vocational training British Sign Language or BSL is a common language in the UK. It is recognised by the government but has no legal standing. BSL is a method of communicating using hands and facial gestures. It is used when oral forms of communication cannot be used. It is not a language just for the D/deaf it is used by hearing people as well. As with spoken languages there are regional and even local variations. Often BSL can be seen being used on TV to convey what is being said. Signature qualifications start at level 1,then 2, then 3 and finally level 6. What about One to One Support Services Health and Social Care? 5 The health and care sector is in growth. As our population ages so does the reliance on care. This means there is a demand for people that are trained and qualified to work in care. The range of jobs available is wide, but as in most fields qualifications are vital to progress through a career ie. From being a carer to being a care manager. This can be in residential settings, care home, or in the person s own home, Educational and vocational tra ining domiciliary care. Or the job could be providing support out in the community, it can even be a mix of all. The job opportunities are huge so what are you waiting for? We offer training courses ranging from an introduction to health and social care which meets the eight common induction standards right through to apprenticeships, certificates, diplomas and management qualifications. We offer the full range of City and Guilds qualifications in health and social care! Quality only truly happens when you care enough to do your best

6 What is Sensory Impairment? A person may have a single sensory impairment this means a degree of sight or hearing loss. Dual sensory impairment or a person who is deafblind, describes a person with a degree of combined sight and hearing loss. Few people will be totally D/deaf and blind while others will have some residual sight and hearing. This may be from birth or develop over time later in life. Deafblindness is a disability that requires specialist services and support for coping with everyday life and tasks. It is unique to the individual and creates challenges for communication, access to information, self care skills, mobility and safety in the home and community. One to One Support Services 6 Why courses on Sensory Impairment? As our population is increasing so is the demand for quality services. These may be for our elderly gentlefolk, whose residual sight and hearing decrease with age. Who will experience communication problems, mobility difficulties and often feel isolated from their communities which often results in depression. When speech is no longer an effective method of communication frustration and misunderstanding can occur. People with a learning difficulty often have a degree of sensory impairments also. They may have a unique communication system. Education and care can present a range of challenges and can become increasingly difficult with each additional disability the person has. Some people have congenital sensory impairments (born with) this could be blind, Deaf or both. This group of people will have developed their own unique systems of communication but may still need specialist support with daily life activities and in order to interact with their environment and others around them. A person may be born with one loss and then acquire another later in life. Quality only truly happens when you care enough to do your best

7 What are the New Health And Social Care Qualifications? The new qualifications in a nutshell, cover the skills and knowledge needed to care for others in a wide range of health and social care settings. They replace the NVQ system. The core qualification is a Diploma and this can have units added on to it to provide a more tailored pathway that suits your role - for example working with people with learning disabilities, people with dementia or children and young people. The resulting qualification is proof that you have the right skills to do your job. To employers, as you know, these are the main qualifications required by the Quality Care Commission to ensure you have the correct ratio of qualified to unqualified people in your setting. What is your ratio? Could your setting benefit from the free training we have on offer? What R R about Apprenticeships? Am I to Old? Apprenticeships are a way of gaining qualifications while working. The scheme is being backed by the government therefore there is funding available to either fully pay for gaining the qualification or at least subsidise it. An apprenticeship does not have to be a young person, the scheme is open to everyone. For more details please contact us. We could fill an entire book on all the routes for apprenticeships! 7 The care sector has many roles and there is work for all abilities and ages. From sitting services to being out and about in the community. There is no age limit for care. Take One To One Support Services we have support staff from 18 to 68 we know everyone has something different to offer. Quality only truly happens when you care enough to do your best

8 What is early years Management Training? Educational and vocational training One to One Support Services The Early Years Management Training Course we deliver covers all the areas that a manager would need to know to run an efficient early years setting / service. To run a successful setting there must be planning both in the care provided and the administration of human resources. Implementation of such plans can be time and money consuming if done incorrectly. Our courses will enable you to examine your setting and make it run to its full potential from a management and business perspective. Who is early years Management Training For? 8 Our course we believe to be beneficial to anyone in the following settings:- - Day care - Nursery - Children Centres - After school clubs - Pre-school clubs - Holiday Clubs - Youth Clubs Whether new to the business or staff moving into areas of new responsibility, these courses will provide you with systems and procedures for monitoring and managing your services. We understand there are many areas and multiple tasks to remember on a day to day basis, let us provide time saving processes to support you. Educational and vocational training What are the requirements For Attending? The only requirement for attending the courses Educational is to be willing and to learn vocational and be open training to new ideas. Quality only truly happens when you care enough to do your best

9 What about Challenging Behaviour? Our course enables you to have an awareness and understanding of the reasons why a person may present behaviour that challenges. We share ways of assessing what's being presented through to writing behaviour support programmes and teaching replacement skills. We explore a range of tactics, methods and approaches to support the person, thus reducing the behaviours with short and long term strategies. Our course is designed to pass our knowledge to you and your staff with an aim of managing the situations safely and reducing stress and anxiety for all involved. What is Challenging R R Behaviour? Challenging behaviour is complex but in a nut shell it is behaviour of such intensity, frequency or duration that the physical safety of the person or others is placed in serious jeopardy, or behaviour which is likely to seriously limit or deny access to the use of ordinary community facilities. (Prof. Emerson) If not managed correctly it can seriously affect a person s health and well being. And not just those hurt by the aggression! What is the Age Range You Cover? 9 Where possible we set the content of the course to the age range that the participants would be supporting. From nurseries to adults to care homes we would make sure we cover what you need to know by talking to you to see what your staff require before the course is delivered. Do your staff comment that by attending training separately it means that their approach is different? That is why we at One To One Support Services can deliver the course at your location. All your staff receive the same knowledge and a consistent team approach to managing challenging behaviour is developed. Staff have the same shared understanding to support each other and those they are working with. Quality only truly happens when you care enough to do your best

10 One t o One Suppo r t Se r vices British Sign Language Level One Company No Who is the course for? 60 hours Training Course Offically Signature Level 1 Award in British Sign Language. This is the first step into gaining a qualification in BSL. Anyone can join the course. Aims, Learning Outcomes and information This is a level 1 award and is recognised on the Qualifications and Credits Framework (QCF), Qualification number 500/6070/3 The qualification is broken down into 3 units BSL101 - Introduction to BSL Topics covered : Meeting people, Using numbers, weather, transport and directions. Mail Address BSL102 - Converstional BSL Topics covered : at home, people, animals and objects, using numbers, interests and activities and weather. BSL103 - BSL at school, college or work Topics covered : getting around, exchanging information, refreshements, and using numbers. Candidates are assessed by practical exercises. During the course there will be workshops to put into practise what has been taught. Group size limited to max 16 people. 30 Evening classes, 6pm-8pm. 30 sessions Learn something new, learn British Sign Language Call Sasha or Rachel today on Find us on Facebook - OneToOneSupportServices

11 One to One Support Services British Sign Language - Level Two Company No Who Is the course for? 80 hours training Course Officially level 2 certificate in British Sign Language. This course is suitable for anyone who has already passed level 1 in BSL. Aims, Learning Outcomes and information Qualification recognised by QCF, Qualification number,500/6105/7 As with Level 1 it is made up of three units BSL201 - BSL Receptive Skills BSL202 - BSL Productive Skills BSL203 - BSL Conversational Skills There are four themes in this qualification : everyday conversation, eating and drinking, shopping and spending, and travel and holidays. Address level 2 is designed to enable learners to develop an ability to communicate using British Sign Language in a range of familiar contexts, participating in longer and more open ended exchanges than level 1. The course will develop functional communication in BSL about a range of real life, routine and daily experiences. The learner will be able to deal with most routine language tasks and have a sufficient grasp of BSL Grammar to cope with some non-routine tasks. Learners will also be taught a number of regional variations in sign language. Workshops during the course to make practical use of what has been taught. This qualification is assessed by a combination of multiple choice exam paper, a presentation and a conversation in BSL. 40 Evening classes, 6pm -8pm. This is about 8 months. 1 1 Learn something new, learn British Sign Language Call Sasha or Rachel today on Find us on Facebook - OneToOneSupportServices

12 One to One Support Services British Sign Language Level Three Company No Who is the course for? 150 hours Training Course At present this is officially a Level 3 NVQ certificate in British Sign Language. Open to those that already have levels 1 and 2 BSL. Aims, Learning Outcomes and information Successful completion of this qualification can be used as evidence of the language skills needed in order to be able to operate independently and at an advanced level in the target language. It is useful for those who work on a regular basis with Deaf people (for example social workers, teachers of the Deaf, communicators, voluntary workers, workers within Deaf organisations, schools, etc) or those who aspire to work in these contexts. The Unit Titles refer to work situations but the content and assessment criteria allow for evidence from a wide range of contexts. 1 2 For dates when this course is enrolling please contact us. Mail Address The course is approximately 50 sessions plus 130 hours self directed study This course is a fully recognised NVQ qualification. Number :- 500/9615/1. This qualification is made up of two units:- BSL Understand varied British Sign Language in a range of work situations. BSL Use varied British Sign Language in a range of work situations And a portfolio to evidence use of BSL. During the course there will be workshops to attend. The duration of the course is 50 classes plus workshops. It is expected 130 hours of self directed study time will also be achieved. This course is taught one afternoon a week. For more specific details contact us. Learn something new, learn British Sign Language Call Sasha or Rachel today on Find us on Facebook - OneToOneSupportServices

13 One to One Support Services British Sign Language - Level Six Company No Who Is the course for? This course is NVQ diploma in British Sign Language. Signature regulations are that participants must have levels 1,2,3 and be over 19 years old. Aims, Learning Outcomes and information Level 6 NVQ Certificate in British Sign Language (BSL) caters for the learning needs of those who already have competence in BSL at Level 3. Successful candidates must be able to demonstrate competence at Level 6 of the UK Occupational Language Standards (CILT, 2010). This means that the learner will be able to understand and use complex BSL in a range of work and social situations. The assessment criteria for this qualification are taken from the UK Occupational Language Standards at Level 6 ( Complex language use) and are equivalent to those for Modern Foreign Languages at Honours Degree level. Address The qualification is at: Level 6 on the Qualification & Credit Framework (QCF), Proficiency Grades on the Language Ladder, and Proficient User: C1 Effective operational proficiency on the Common European Framework. 1 3 Successful completion of this qualification can be used as evidence of the language skills needed in order to be able to operate at a professionally proficient level in the target language. It is useful for those who work professionally with Deaf people (for example teachers and lecturers in BSL, social workers, teachers of the Deaf, trainee interpreters, voluntary workers, workers within Deaf organisations, schools, etc) or those who aspire to work in these contexts. The Unit Titles refer to work situations but the content and assessment criteria allow for evidence from a wide range of contexts. At present we are in the planning stages with this course. However, if you are interested in this course please contact us and we will keep you informed of developments. Learn something new, learn British Sign Language Call Sasha or Rachel today on Find us on Facebook - OneToOneSupportServices

14 One to One Support Services Sensory Impairment Awareness Company No Who Is the course for? Half Day Training Course This course is suitable for people who wish to learn about sensory impairments. It provides an insight and an awareness of dual sensory impairment. Aims and Learning Outcomes This course is a half day session. It has been designed to give a brief introduction and raise awareness of sensory impairments. It is has been successfully delivered as part of conferences and for continued professional development. At the end of the session participants will- 1 4 Be able to give a definition of Deafblindness Understand the types of sensory impairment Mail Address Know the terms and definitions of Deafblindness Understand the differences between acquired and congenital dual sensory impairment Know how to recognise a person with dual sensory impairment and when sight and hearing loss change Have an insight of the issues a person with dual sensory impairment might experience Understand the psychological and emotional impact that dual sensory impairments can have upon a person Have an awareness of communication methods and tactics that may be used, such as Moon, Braille, Deafblind block, manual, large print and many more. Be aware of the technical aids and adaptations that may support communication Take the frustration out of communication Call Sasha or Rachel today on or All course participants receive an individual Certificate of Attendance.

15 One to One Support Services Sensory Impairment Awareness Company No Who Is the course for? One Day Training Course This course is aimed at those working with or supporting people with sensory impairments. It provides an introductory insight into dual sensory impairment and the foundation skills required for communication Topics Covered on Course This course has been designed to use more practical exercises and covers more topics in depth than the half day course. How we communicate - the senses Terms and definitions of dual sensory impairment, DSI. Types of sensory impairment Facts and statistics of dual sensory impairment Address Acquired and congenital Deafblindness Methods and techniques of communication clear speech, sign languages Objects of reference, Braille, moon and many more Opportunity to learn deafblind block and deafblind manual communication systems Affects and implications of DSI to the individual - life, mobility, communication, relationships, life experiences and learning Identification and assessment of DSI people Identifying changes in residual sight and hearing Approaching a Deafblind person and communication good practice Supportive communication environments Planning services and activities Technical aids and adaptations that may support communication The psychological and emotional impact that DSI can have on a person Agencies that support people with DSI 1 5 Take the frustration out of communication Call Sarah Or Rachel Today on or All course participants receive an individual Certificate of Attendance.

16 One t o One Suppo r t Se r vices Company No Who Is the course for? Communication Methods And Tactics Half Day Training Course This is a specialised course for those wishing to expand their knowledge and skills of communication for interaction with sensory impaired people. A basic awareness would be beneficial but is not essential. Topics Covered on This Course Types of sensory impairment acquired and congenital Terminology and definitions Techniques of communication with sensory impaired people. 1 6 Clear speech, sign languages, Deafblind block, Deafblind Address manual, The use of objects of reference, personal objects of reference, Braille, moon and many many more Communication training taking place - Finger Spelling Take the frustration out of communication Call Sasha Or Rachel Today on or All course participants receive an individual Certificate of Attendance.

17 One t o One Suppo r t Se r vices Company No Who Is the course for? Communication Methods And Tactics One Day Training Course This is an intensive course for those wishing to expand their knowledge and skills of communication for interaction with sensory impaired people. Topics Covered on This Course Types of sensory impairment acquired and congenital Terminology and definitions Techniques of communication Clear speech, sign languages, Deafblind block, Deafblind manual, objects of reference, personal objects of reference, Braille, Moon and many many more Address Communication with sensory impaired people Factors influencing communication Barriers to communication and how to break them down Types of communication used Language modification Good practice Communicating and guiding / mobility introduction to Supportive environments for communication Planning communication systems Professionals that support people with sensory impairments Planning services and activities 1 7 Take the frustration out of communication Call Sasha or Rachel Today on All course participants receive an individual Certificate of Attendance.

18 One t o One Suppo r t Se r vices Communication and Sensory Impairment - Supporting People in a Health or Care Setting Company No Who Is the course for? Half Day Training Course This is an awareness course for health or care staff which have contact with sensory impaired people. No prior knowledge is required. Topics Covered on This Course 1 8 Communication. What is it? How do we communicate? Types of senses. What is dual sensory impairment (DSI)? Terminology & definitions. Understanding the differences between Acquired and Congenital DSI How to recognise a person with DSI Address Approaching a person with sensory loss Maximising residual sight and hearing Supporting patient assertiveness and decision making Patient Understanding of processes of care and intervention Understanding the issues that a person with sensory loss might face. The psychological and emotional impact that DSI may have on a person Communication tactics and methods that can be used Deafblind block, manual, Braille, Moon, tactile and other systems Technical aids and adaptations for supporting communication Take the frustration out of communication Call Sasha or Rachel Today on All course participants receive an individual Certificate of Attendance.

19 One t o One Suppo r t Se r vices Communication and Sensory Impairment - Supporting People in a Health or Care Setting Company No Who Is the course for? One Day Training Course This is an awareness course for health and/or care staff who have contact with sensory impaired people. No prior DSI knowledge is required. Topics Covered on This Course Communication. What is it? How do we communicate? Types of senses. What is dual sensory impairment (DSI)? Terminology & definitions. Definitions of Deafblindness How to recognise a person with DSI Approaching a person with sensory loss Address Understanding the differences between Acquired and Congenital DSI Maximising residual sight and hearing Supporting patient assertiveness and decision making Patient Understanding of processes of care and intervention Understanding the issues that a person with sensory loss might face The psychological and emotional impact that DSI may have on a person Communication tactics and methods that can be used Deafblind block, manual, Braille, Moon and other tactile systems Language modification Technical aids and adaptations for supporting communication Where to go for further assistance and support agencies Law and legislation for supporting people with DSI section 7 Safe guiding techniques Guiding from walking to seating, stairs, around obstacles and into vehicles Planning care for Deafblind people exercises. Auditing of environmental factors for supporting communication 1 9 Take the frustration out of communication Call Sasha or Rachel Today on All course participants receive an individual Certificate of Attendance.

20 One t o One Suppo r t Se r vices Company No Who Is the course for? Complex Communication Needs And Systems One Day Training Course This is an advanced course for those wishing to enhance existing knowledge of system communication. Designed for those working with people that have complex needs or systems of communication. For staff that may need to design or implement a new system of communication. Staff working with people with congenital sensory impairments or disabilities Topics Covered on This Course Communication introduction exercises Definitions of Deafblindness Understanding the differences between Acquired and Congenital DSI How to recognise a person with Dual Sensory Impairment 2 0 Approaching a person with sensory loss Maximising residual sight and hearing Address Functional assessment of sight and hearing and changes Natural communications expressive and receptive and interpretation of these Communication systems Objects of reference, Personal objects of reference, Colour systems, Scent systems, Calendar systems, tactile, Pictorial and signs, Sign language systems, Deafblind Manual language Environment support and auditing for communication Mobility and route systems Aids and adaptations Planning for communication and care packages / services Take the frustration out of communication Call Sasha or Rachel Today on All course participants receive an individual Certificate of Attendance.

21 One t o One Suppo r t Se r vices Company No Who Is the course for? Deafblind Support Worker Two Day Training Course This is an in-depth course for those working regularly with, or supporting people with acquired sensory impairments. Prior DSI Knowledge would be beneficial. Topics Covered on Course Communication. What is it? How do we communicate? Types of senses. What is dual sensory impairment (DSI)? Terminology & definitions. Facts and statistics of DSI Types of sensory impairment - Deaf blindness- Acquired - congenital. Techniques Of Communication - clear speech - sign language- deafblind block,deafblind manual Objects of reference, Braille, moon and many more Affects and implications on life - what does this mean to an individual? Communication - Mobility - Relationships - Life experiences - Learning Address Society and culture - the medical model V social model Law and legislation - Section 7 guidance - DDA Identification and assessment of D/deafblind person Congenital Deafblind - Acquired Deafblind Identifying changes in sight and hearing. Communication with people with DSI Factors Influencing communication Barriers to communication & how to break them Types of communication methods used Language modification Good practice Enviromental auditing and supportive enviroments Guiding and mobility Barriers to mobility - Techniques - Doors - Stairs - Communication - Seating and Maneuvering Planning services and activities Assess the positives and negatives of your work environment Principals of professional practice Communicator guides Support workers Planning services and activities Agencies that support people with DSI 2 1 Take the frustration out of communication Call Sasha or Rachel Today on All course participants receive an individual Certificate of Attendance.

22 One to One Support Services Challenging Behaviour Company No Who Is the course for? One Day Training Course This is a course for anyone providing care or who comes into contact with individuals who present Challenging behaviour. From nursery nurses to teachers, carers, support workers and care home staff. Topics Covered on This Course Range From : 2 2 Definitions of challenging behaviour Types of challenging behaviour The impact of challenging behaviour External and internal influences on behaviour Assessing behaviour Teaching replacement skills Address Supporting staff and reducing stress Factors relating to causes of challenging behaviour Results and outcomes of challenging behaviour Identify a range of behaviors. Desirable and undesirable Respond to scenario based questions and situations about the possible function of behaviour and how it is managed Identify values to your approach in managing behaviour. Considerations, short and long term strategies. Positive strategies to encourage positive behaviour in your setting. Behaviour support planning. Training taking place at Lyndene Nursery Take the challenge out of behaviour! Call Sasha or Rachel Today on All course participants receive an individual Certificate of Attendance.

23 One t o One Suppo r t Se r vices Company No Who Is the course for? Early Years Management 1 to 5 Day Training Courses This course is for anyone wanting to gain or improve their management skills in early years settings, be that deputies, managers or new people coming into the business. The course can be tailored to meet your requirements. Topics Covered on This Course Day 1 Operational management and strategic planning Hierarchy and roles General paperwork and administration Pro forma Policy work Communication Stake holders Operational plans Day 3 Quality Assurance Address Day 2 Human Resource Management Recruitment and selection Induction Probation Supervision Different setup and files for supervision, personnel and clients Appraisal Staff handbooks Discipline and grievance. Day 4 Marketing and Resources 2 3 Quality Assurance for staffing Quality Assurance for operational services New child procedures New staff support Service questionnaires Self assessment systems QA tools Investigations Staff meetings - checklists Concerns, compliments and complaints Branding Brand marketing Promotional activities Marketing planning Marketing database Literature and information Service information / Prospectus Day 5 Health & Safety, IT, Data Protection And Environment Risk assessing Staff files and information Environmental checks Children s Files and information Security of information, the building / environment Guidance on person held records Days can be taken individually Add a business perspective to your early years knowledge Call Rachel or Sasha Today on All course participants receive an individual Certificate of Attendance.

24 One to One Support Services Company No Who Is the course for? Introduction to Health and social Care Three days for three weeks. This course is in high demand. It is an introduction and firm foundation to gaining employment in the health care sector. This course is free to some people. Aims, Learning Outcomes and information This course has been designed to give individuals, that have an interest in working in care, knowledge about the care sector and what an employer and client is looking for. The sessions run between school times allowing those with children to easily attend. 2 4 Topics covered include What is care? Employability skills. Address Job application forms. Preparation for and being successful at interviews. A photo from the first introduction class. The course is mapped to the eight Common Induction Standards, of which knowledge is required to work in the care sector. Standard 1 - Role of health and social care worker. Standard 2 - Personal development. Standard 3 - Communicate effectively. Standard 4 - Equality and Inclusion. Standard 5 - Principles for implementing duty of care Standard 6 - Principles of safeguarding in health and social care. Standard 7 - Person centered support. Standard 8 - Health and safety in an adult social care setting. Turn skills and knowledge you have into a career! Call Sasha Or rachel Today on All course participants receive an individual Certificate of Attendance.

25 One to One Support Services Company No Who Is the course for? Health And Social Care Apprenticeship Training Courses Apprenticeships are open to all. We provide the necessary training and assessing for both normal and advanced apprenticeships. Topics Covered on Course Apprenticeship in Health and Social Care Each apprenticeship is made up of several qualifications - a Diploma, a certificate, Functional Skills in English and Mathematics, Employment rights and responsibilities and personal learning and thinking skills. One to One Is proud to be in partnership with West Nottinghamshire college A normal apprenticeship is the equivalent of GCSE s the advanced Apprenticeship is equated to A levels. For the main qualification, the diploma, there are compulsory units along with optional units from which a selection can be made which leads the learner on pathways to gaining a qualification in care that can be either a general pathway or Adults, Dementia, Children and Young Adults or a Learning Disabilities pathways. This is all accomplished by workshops, one on one sessions,vocational and knowledge assessments. As an example, below is a selection from the list of the topics that can be chosen. Developing knowledge and practice in a health and social care setting Supporting care, protection and well-being of individuals in a health and social care setting Communication with and completing records for individuals in a health and social care setting Understanding health and safety practice in a health and social care setting. Then depending on pathway other units would be added. 2 5 As this qualification is part of the skills framework, credits gained when passing units can be counted towards other or higher qualifications. Turn the skills and knowledge you have into a qualification Call Sasha or Rachel Today on

26 One t o One Support t Se r vices Health and Social Care Company No Who Is the course for? Vocational Training Course. Award in Health and Social Care Award in Health and Social Care This is City and Guilds entry to Health and Social Care qualifications. Information about the course What are the qualifications about? 2 6 Get an insight into the key responsibilities and activities involved in working in the care sector with the Award or Certificate in Health and Social Care. These introductory qualifications cover areas such as caring for specific health needs, communication, job opportunities in the sector and promoting healthy habits in care. Who are they for? Address These qualifications are for anyone interested in working with people who need help with their physical or emotional care or daily living needs, or support to maintain their independence. You don't need any previous experience or qualifications, and you don't need to be working as a carer already. You might be a younger learner (14-19 years old) or an adult. Each learner has to complete enough units to reach at least 13 credits. Units are typically worth 2-4 credits each. These are a few examples of the units you can choose from: Health needs Communication with adults and children in health and social care Job opportunities in health and social care Promote healthy eating in care Learning from work placement Turn the skills and knowledge you have into a qualification. Call Sasha Or Rachel Today on All course participants receive an individual Certificate of Attendance.

27 One t o One Suppo r t Se r vices Health Care Qualifications Company No Who Is the course for? Vocational Training Courses. Certificate in Health and social care This is an City and Guilds level 2 / 3 Certificate in Health and Social Care. It has a city and Guilds Qualification number of Information About The Course What are the qualifications about? In a nutshell A Certificate in Health and Social Care provides you with knowledge and practical skills to help you work in the care sectors. You'll get a qualification that's relevant to a wide range of roles, from childminder to home care worker, assistant residential care worker, day care worker, residential child care worker. Address A level 2 Certificate is aimed at those wanting to work or who are working in care. 2 7 A level 3 Certificate is amied at those wanting to take a more supervisory or management role. Also for those that want to have specialisim in either working with adults or with children and young people. Like an award the certificate is made up of units which are typically worth 2-4 credits each. In this case the candidate must gain at least 13 credits. Credits gained completing an award can be used for the certificate and the diploma. Turn the skills and knowledge you have into a qualification Call Sasha or Rachel Today on

28 One to One Support Services Health And Social Care Company No Who Is the course for? Vocational Training Course. Diploma in Health and Social Care This is a city and Guilds level 2 /3 Diploma in Health and Social Care. Learner must be working in a care setting. Qualification number of Information about the course Credits previously gained maybe counted towards this qualification. 2 8 What are the qualifications about? This wide-ranging Diploma covers the skills and knowledge needed to care for others in a broad range of health or social care settings. It is flexible to suit all fields of health and social care. You can choose a pathway that suits your role - for example, working with people with a learning disability, people with dementia or children and young Address people. This is the main qualification required by the Care Quality Commission in England and the Care Councils in Wales and Northern Ireland. Who are they for? These are the recognised qualifications for care workers and senior care workers in health and social care. To take the Level 3 qualification you must be working in a care setting already. For the Level 2 qualification, you might have no previous experience, or you might be working in care and want recognition for your current skills. Because of the different pathways, different numbers of credits / units have to be gained. All this will be mapped out when enrolling for this course. Turning skills and Knowledge into qualifications! Call Sasha or Rachel Today on or

29 One to One Support Services Health and Social Care Company No Who Is the course for? Vocational Training Courses. Management in Health and social care This is a City and Guilds level 5 Diploma in Leadership for Health and Social Care qualification. It is aimed at those already working in care. Information About The Course What are the qualifications about? Show that you have the skills needed to keep a care-provision organisation running smoothly with the Diploma in Leadership for Health and Social Care. This 2-3 year qualification gives you the opportunity to build both your managerial and care skills, allowing you to help more people. It also fulfils the regulatory requirement for those looking to become managers of children's homes or adult residential and domiciliary services. Address Who are they for? This qualification is for those already working in health and social care. You might be an assistant or deputy manager, or a manager who has not yet achieved a recognised vocational qualification at this level. 2 9 What pathways are available? As with all the other health and social care qualifications there are multiple pathways. These pathways are designed to ensure that the learner gains a qualification that is relevant and beneficial to the technical working environment they are in. These pathways include :- Childrens and Young Peoples Advanced Practice; Adults Residential Management; Adults Management; Adults Advanced Practice Turn the skills and knowledge you have into a qualification Call Sasha or Rachel Today on

30 One to One Support Services Health and Social Care Vocational Training Course. Company No Training, Assessment, Quality Assurance -TAQA Who Is the course for? This Qualification is for anyone working in, or hoping to take up a role in, assessment and quality assurance. It replaces the Assessor (A1) and verifier (V1) qualification. Course Information The TAQA units and qualifications provide people who carry out assessment and internal quality assurance roles in their organisation with the opportunity to develop and improve their practice as well as achieving a professional qualification for their roles. They have been developed for those working in accredited learning, non-accredited learning, the NQF and the QCF. 3 0 There are awards and a certificate at level 3 in assessment and awards and a certificate at level 4 in internal quality assurance. Address The qualifications consist of a mix of units - some competence-based and some knowledge-based units. The knowledge-only units (which are titled 'Understanding the principles and practices of...') allow anyone who is interested in or needs to know about assessment and quality assurance - but is not a practitioner - to acquire knowledge and information about the roles. Successful achievers will understand the principles of assessment and internal quality assurance and have the knowledge to develop and improve systems at their centre. The TAQA qualification has 7 new qualifications and has been designed to be more specific to the role being carried out and assessed. This qualification is recognised by City and Guilds for centre Internal Quality Assurance staff. (IQAs previously known as IV s) Making skills and knowledge into qualifications Call Sasha Or Rachel Today on

31 One t o One Suppo r t Se r vices Bespoke Training Services Company No Who Is the course for? We offer bespoke training to meet your needs and requirements. Bespoke Training After consultation with you, we will design a specific training course to meet your organisation s training requirements. A unique menu of content will be developed. The length of the course and level of in-depth knowledge will be determined by you. The training can be designed to be delivered at your establishment, our Training Academy or other venues. Address Topics can be drawn from all of our training courses contents plus these additional elements :- 3 1 Operational services and quality auditing. Specialist care planning. Quality assurance management and standards of service. Human resources analysis of staff training needs regarding sensory impairment. We have also, in the past, been very successful in incorporating training into team building and staff development opportunities. Workshops, and seminars sessions can be professionally presented. We can also support conferences with our speakers / consultants. Tailored training, designed for you. Call Sasha or Rachel Today on All course participants receive an individual Certificate of Attendance.

32 Key Inspections recommend we improve can you help? 3 2 One to One Support Services offer you the opportunity to access training courses tailored to meet your establishment s needs. We can assist you to identify your training needs and offer courses to meet these requirements. We pride ourselves in tailoring courses exclusively to the individual company, organisation or teams needs. Courses can be delivered to you in your establishment, at our training academy or at a location convenient to you.thus reducing the costs associated with travelling expenses or time away from direct care provision. When an inspection takes place it is not uncommon for recommendations to be made that could be met by our training. We will take the time to talk with you and make sure we meet your needs and expectations. One to One Support Services What are the benefits? Your team will be promoting independence, maintaining service user s dignity, by enabling them to fully access what is happening around them and enabling them to make their own choices. Communication skills are a key to quality personalised services. Many of our courses are professionally recognised qualifications. We can teach your staff new skills and awareness. Helping you to maximise the efficiency and effectiveness for the smooth delivery of your services. Everyone can benefit from training. Even a refreshment of what is already known. Your staff will have the new skills to know they are making a difference! Quality only truly happens when you care enough to do your best

33 Do you provide any Consultancy? One to One Support Services Educational Yes we provide and consultancy vocational services trainingto care givers, professionals and service providers. Assessments We provide specialist assessments for individuals with acquired special needs or sensory impairment for D/deafblind children, adults and older people. Or for those with congenital disabilities / complex needs. Environmental Building Audits Audits of your location can be provided with the perspective of supporting communication, guiding, multi sensory impairments and individuals with complex needs. Consultancy for service providers We can provide a consultancy service to you that works from the bottom Whatever your training or organisational needs call us; we can make the difference with you. What projects have you been Involved with? 3 3 Projects that One To One Support Services has been involved with include management consultation with St Lawrence Nursery. Consultation on the design and management of a forest nursery. One to One Support Services has formed partnerships with Chesterfield College to provide British Sign Language classes and Introductions to Health and Social care. Other partnerships include Connexions, Remploy and Phonenix. Our latest exciting partnership is with West Nottinghamshire College. One to One Support Services is a representative on the following organisations meetings, The Federation of Small Businesses, Derbyshire Home Care Association and the Caring for People Liaison Committee, Chesterfield College to name a few. Quality only truly happens when you care enough to do your best