Prospectus: Facilities Management

Transcription

1 Prospectus: Facilities Management 2015/2016 April 2015, Version 2 1

2 Copyright 2015 WAMITAB Copyright in this document is owned by WAMITAB. Any person viewing, printing and distributing this document is subject to the following conditions: The document may be used for informational purposes only The document may be used for non-commercial purposes only (unless used by WAMITAB approved centres or partners) Anyone using information provided in this document should acknowledge WAMITAB Changes are made periodically to the information contained within the document so for the latest version please refer to the website: For further information on Intellectual Property matters contact Please note that all word clouds are curtsey of Tagxedo.com and all images have been sourced from I-stock. April 2015, Version 2 2

3 Contents Foreword... 4 WAMITAB Explained... 7 Our Services... 8 Our Qualifications Offer... 9 Our Approved Centre Network WAMITAB Level 2 Certificate in Facilities Services Principles WAMITAB Level 2 Certificate in Local Environmental Service Skills WAMITAB Level 2 Certificate in Property, Caretaking and Facilities Services WAMITAB Level 2 Certificate in Skills for Supporting Public Services WAMITAB Level 3 Certificate in Facilities Management Practice WAMITAB Level 3 Certificate in Facilities Management WAMITAB Level 3 Certificate in Property, Caretaking and Facilities Services Level 4 Diploma in Facilities Management Practice WAMITAB Level 2 Apprenticeship in Local Environmental Services WAMITAB Level 2 Apprenticeship in Facilities Services WAMITAB Level 3 Apprenticeship in Facilities Management WAMITAB Level 4 Higher Apprenticeship in Facilities Management April 2015, Version 2 3

4 Foreword I am proud to be the CEO of WAMITAB for many reasons, but one of the most notable is the organisation s commitment to helping people realise their potential and follow rewarding and fulfilling careers. Recognising the diverse needs of Learners within the sectors which we represent waste and resource management, recycling, cleaning and street cleansing, facilities management and parking is at the very heart of our ambition to be the benchmark for quality qualifications and training. I believe we can take pride in the progress we have made, and yet remain determined to do better. Our agenda for growth over the next few years is one that will be driven by the needs of the employer and employees working within our sectors. We will seek to innovate, renovate and professionalise industry as we work with our approved centre network to deliver the very best that the qualifications landscape has to offer. Indeed, the approved centre network is our most formidable tool in providing for the needs of individuals who engage with us a network of distinct, quality-assured and well-supported centres who are at the front line of our work. I invite you to take the time to read our prospectus, familiarise yourself with our qualifications and provide feedback to ensure that we continue to evolve and be the best that we can be. Chief Executive Officer, Chris James April 2015, Version 2 4

5 Section 1: Introduction April 2015, Version 2 5

6 WAMITAB Prospectus: Facilities Did you know? You re probably already aware that WAMITAB is the leading Awarding Organisation for the waste and resource management, recycling, parking, cleaning and facilities management industries but did you know: 100% of our customers rated our quality of services as good or excellent 95% of our customers rated the quality of our qualifications as good or excellent Over 120 qualification pathways are offered by WAMITAB 82% of our customers rate WAMITAB as good or excellent value for money 100% of our customers describe WAMITAB staff as very professional Over 70 approved centres are delivering WAMITAB qualifications across the UK April 2015, Version 2 6

7 WAMITAB Prospectus: Facilities WAMITAB Explained WAMITAB is an awarding organisation and charity that develops qualifications for those working in cleaning; street cleansing; facilities management; resource management and recycling and parking from operative through to management level. We work directly with industry leaders to shape and deliver employer-led qualifications that provide individuals with fit-for-purpose skills for the workplace. Our values are underpinned by the desire to see every individual being given the opportunity to learn. By qualifying the workforce, we aim to embed a culture of safety and progression, making the industry more attractive as a career. We are a not-for-profit organisation dedicated to supporting technical competence in the industry via regulated programmes and accreditation of in-house training schemes. Why choose us? Over 20 years of experience developing and quality assuring qualifications, training and course materials. Qualifications that have been developed around the needs of employers, providing learners with the right skills and competencies to work safely and deliver excellence in the workplace. A dedicated team who understand the needs of your business and provide industry expertise, advice and guidance. Willingness to invest time and resources into developing new and innovative programmes for the wider benefit. Our Facilities Footprint Facilities management is a relatively new sector that focuses on the co-ordination of services related to the operation of commercial or institutional buildings. To ensure that this rapidly expanding industry can access the skills it needs, WAMITAB offers a range of qualifications, training programmes and employability schemes. April 2015, Version 2 7

8 WAMITAB Prospectus: Facilities Our Services Accredit Many companies care enough about the development of their employees to offer tailored in-house training programmes, and to ensure they receive the recognition they deserve from clients and potential new customers, WAMITAB has introduced a new accreditation service. WAMITAB Accredit provides a comprehensive process, from initial consultation through to review and final accreditation of in-house company training programmes or courses. WAMITAB Accredit provides two quality assured pathways: 1. WA1 allows companies to gain a WAMITAB stamp of approval for their programme recognising that it is capable of delivering the stated objectives and learning outcomes (please note: accreditation costs 500 per day of course and we offer an optional certification service of per certificate). 2. WA2 maps their in-house training programme or course against known industry benchmarks and standards to provide formal certification (please note: prices may vary depending on the complexity and volume of course materials being mapped. Certification for this pathway is compulsory at per certificate). When achieved, accreditation provides national recognition of the added value an employer developed training programme or course brings to their workforce in terms of quality, job specific knowledge, skills and experience. Validate Validate is a new work-based assessment programme that has been developed by WAMITAB. The current suite of competence assessment modules cover: waste/recycle collection, street cleansing and driving/operation of vehicles and equipment and there are plans to expand the coverage over time. The assessment model is designed for use in-house by qualified assessors or by training providers and is ideal for companies looking for a cost-effective way to confirm staff competency on a task-by-task basis. Visit our website for further information about any of our services: April 2015, Version 2 8

9 WAMITAB Prospectus: Facilities Our Qualifications Offer WAMITAB offers a wide range of training and qualifications to suit the needs of every business, large or small, and every learner, regardless of educational background. Our flexible approach to learning is both accessible and employer-led; meaning that the benefits of taking a WAMITAB qualification or training programme are measurable against both business objectives and an individual s career path. Full Qualifications With over 120 full qualification pathways, learners and employers in the resource management sector can find a route which best suits their needs. From entry to management level, and including license to practice, our qualifications portfolio has been developed based on National Occupational Standards designed by industry, for industry. Single or Groups of Units Units are the building blocks of every qualification, representing bite sized chunks of learning that provide a stairway towards a full set of useable skills. By utilising unit achievement, WAMITAB is able to provide a truly flexible approach to skills acquisition. This is necessary because not all learners or employers need a full qualification to develop the skills, knowledge and understanding needed to do their jobs well. By choosing one or more units which support a specific job role; employers can build a bespoke programme that works for their business. Innovation WAMITAB is also able to work with employers to develop new training and qualifications, where there is evidence of market need. By utilising the industry knowledge of the employer, the educational experience of our dedicated standards team and our regulated position as an awarding organisation, we are able to work together to produce employer-led provision that is designed to improve business effectiveness and meet the needs of learners. April 2015, Version 2 9

10 WAMITAB Prospectus: Facilities Our Approved Centre Network As an awarding organisation, WAMITAB does not directly deliver training but uses a network of quality assured centres that deliver the highest standards of training, are empathic to the needs of employers and want to provide the best possible experience to their learners. The following centres are regularly audited to ensure that the quality of delivery is maintained for facilities management qualifications: Centres ABA Training Ltd Albion Environmental Ltd Blendcheck Ltd Brightwater Education Ltd DART Ltd Dudley College Enviro-Stack Ltd Envirowaste Solutions UK Ltd Leppitt Associates North Western Regional Centre Practical Waste Solutions QSP Training Serac UK Smart Development Training Limited South West Regional Assessment Centre Talbot Training Services Ltd (Bristol) TRACKSS WAMAS Watertrain Westminster Kingsway College Worldwide Waste Wise L2 Cert in Facilities Services Principles L2 Cert in Local Environmental service skills L2 Cert in Property, Caretaking and facilities services L2 Cert in Skills for supporting public services L3 Cert in FM practice L3 Cert in FM L3 Cert in Property, Caretaking and facilities services L4 Diploma in FM practice (Please note: this information was accurate at the time of publishing check the WAMITAB website for contact details) April 2015, Version 2 10

11 WAMITAB Prospectus: Facilities WAMITAB Fees and charges This section of the document details the individual WAMITAB fees and charges by qualification. Please note that these fees only cover the registration and certification element of WAMITAB facilities management qualifications. Quality assured centres will charge an additional fee for training delivery and associated assessment costs. Full QCF Qualifications Fee Level 2 Award in Facilities Services Principles Level 2 Certificate in Local Environmental Service Skills Level 2 Certificate in Property, Caretaking and Facilities Services Level 2 Certificate in Skills for Supporting Public Services Level 3 Certificate in Facilities Management Practice Level 3 Certificate in Facilities Management Level 3 Certificate in Property, Caretaking and Facilities Services Level 4 Diploma in Facilities Management Practice Funding Funding is available to support some areas of skills development and it can take a variety of forms for example, as a grant, bursary, subsidy or loan. In 2010, the Government s skills for sustainable growth strategy stated that future funding for skills would be based on the three key principles of: Fairness so that funding is targeted at those most in need, such as young people and those without basic literacy or numeracy skills. Shared responsibility ensuring that those benefitting from learning (both individuals and employers) contribute to the cost. Greater freedom supporting providers to develop learning that reflects local needs and is not weighed down by bureaucracy. Whilst the current economic climate has reduced the number of funding opportunities available, many providers and employers are exploring different ways of learning. Funding can come from a number of different sources, such as Government departments, local authorities, Local Enterprise Partnerships (LEPs) in England, FE colleges, trade associations, professional bodies and Sector Skills Councils. For further information visit the WAMITAB website: April 2015, Version 2 11

12 Section 2: Facilities Management Qualifications April 2015, Version 2 12

13 WAMITAB Prospectus: Facilities Did you know? The facilities management is a relatively new sector that focuses on the co-ordination of services related to the operation of commercial or institutional buildings. 106 billion is the estimated value of the UK facilities management industry 117 billion is the estimated value of the UK facilities management industry by % of FM employers stated that they would recruit new employees 25% of the facilities management workforce is aged over 54 17% growth is expected in the total facilities management subsector by % of the facilities management workforce across the UK is male April 2015, Version 2 13

14 WAMITAB Level 2 Certificate in Facilities Services Principles About this qualification Develop facilities services knowledge suitable for roles in the public or private sector by taking the WAMITAB Level 2 Certificate in Facilities Services Principles. The skills and knowledge you will gain throughout this programme are in high demand amongst Local Authorities, private companies and contractors responsible for operating facilities. Who is it for? New entrants to the facilities management industry Experienced workers seeking a formal qualification Team leader/supervisors There are no entry requirements for this qualification. What does this course cover? Facilities Services covers activities in relation to waste, recycling, cleansing and other areas which relate to buildings and services. This qualification covers a wide range of topics including: Working in facilities services Health and safety for facilities services Working with customers Working with others Sustainability and environmental issues for facilities services General Information Guided Learning Hours: 103 Credits: 13 Ofqual Number: 600/6308/7 Assessment: assignments or exams Available in the following countries: England Northern Ireland Scotland Wales (Please note: type of assessment may vary depending on the centre) April 2015, Version 2 14

15 WAMITAB Level 2 Certificate in Local Environmental Service Skills About this qualification This qualification will help you to develop the skills and knowledge to maintain local outside spaces safely and efficiently. The skills and knowledge you will gain throughout this programme are in high demand in both the public and private sectors. Who is it for? New entrants or apprentices Grounds men, estate management staff or outdoor cleaners Experienced workers seeking a formal qualification There are no entry requirements for this qualification, though candidates will need to be employed in a suitable position, as it is assessed on-the-job. What does this course cover? This qualification covers a wide range of topics including (refer to qualifications summary for full list): Health and Safety Working independently or as part of a team Specialist cleaning skills Landscaping and horticultural skills (e.g. planting seeds, working with power tools, maintaining sports turf and clearing/landscaping horticultural sites) Pest control skills General Information Guided Learning Hours: 140 Credits: 20 Ofqual Number: 600/1980/3 Assessment: Portfolio of evidence Available in the following countries: England Northern Ireland Scotland Wales (Please note: type of assessment may vary depending on the centre) April 2015, Version 2 15

16 WAMITAB Level 2 Certificate in Property, Caretaking and Facilities Services About this qualification Develop the knowledge and skills required to efficiently operate facilities within the public or private sectors. You will develop the skills to maintain service delivery (in areas such as cleaning, maintenance and waste management) that meets health and safety standards. Who is it for? New entrants to the facilities management industry Facilities managers, caretakers, property managers or estate managers Experienced workers seeking a formal qualification There are no entry requirements for this qualification, though candidates will need to be employed in a suitable position, as it is assessed on-the-job. What does this course cover? This qualification covers a wide range of topics including: Health and safety Promote and maintain service delivery Develop customer relationships Maintain facilities and grounds of premises Maintain site security and safety Carry out maintenance and minor repairs Deal with routine and non-routine waste General Information Guided Learning Hours: 156 Credits: 20 Ofqual Number: 600/0026/0 Assessment: Portfolio of evidence Available in the following countries: England Northern Ireland Scotland Wales (Please note: type of assessment may vary depending on the centre) April 2015, Version 2 16

17 WAMITAB Level 2 Certificate in Skills for Supporting Public Services About this qualification This qualification is ideal for individuals that are in frequent contact with the public, but receive no formal customer service training because it is not part of their core job role. It is designed to equip these staff to better interact with members of the public. Who is it for? New entrants to the facilities management and cleaning industries Cleaners, porters, facilities managers or caretakers Experienced workers seeking a formal qualification There are no entry requirements for this qualification, though candidates will need to be employed in a suitable position, as it is assessed on-the-job. What does this course cover? This qualification covers a wide range of topics including: Understand support services in the public sector Understand employment practices Work in a team and develop yourself Health and safety Give customers a positive impression Dealing with customer queries, requests and problems Communicate using customer service language General Information Guided Learning Hours: 168 Credits: 23 Ofqual Number: 501/1892/4 Assessment: Portfolio of Evidence Available in the following countries: England Northern Ireland Scotland Wales (Please note: type of assessment may vary depending on the centre) April 2015, Version 2 17

18 WAMITAB Level 3 Certificate in Facilities Management Practice About this qualification Develop the skills and knowledge needed to successfully run and maintain a facility on behalf of clients. You will gain customer service, management and leadership skills that are vital for progression within the facilities management industry. Who is it for? Apprentices Individuals working in (or hoping to progress to) a supervisory or management role Experienced workers seeking a formal qualification There are no entry requirements for this qualification, though candidates will need to be employed in a suitable position, as it is assessed on-the-job. What does this course cover? This qualification covers a wide range of topics including (refer to qualification summary for full list): Provide and monitor facilities for clients Develop working relationships with colleagues Monitor and solve customer problems Set objectives and provide support for team members Procure supplies Manage facilities management projects Provide leadership and direction General Information Guided Learning Hours: 154 Credits: 31 Ofqual Number: 600/0031/4 Assessment: Portfolio of evidence Available in the following countries: England Northern Ireland Scotland Wales (Please note: type of assessment may vary depending on the centre) April 2015, Version 2 18

19 WAMITAB Level 3 Certificate in Facilities Management About this qualification This qualification offers a range of units that cover the delivery of services within the public and private sectors. These services include: building maintenance, resource management, contract management, security, customer service and support services operations. Who is it for? Apprentices Newly appointed facilities managers, supervisors or first line managers Experienced workers seeking a formal qualification There are no entry requirements for this qualification, though candidates will need to be employed in a suitable position, as it is assessed on-the-job. What does this course cover? This qualification covers a wide range of topics including (for full list see qualification summary): Facilities management in the context of an organisation Delivering facilities management service in the workplace Energy efficiency and sustainability Procurement and contract management Maintenance and security Supervisory, leadership and management skills General Information Guided Learning Hours: 72 Credits: 21 Ofqual Number: 601/1722/9 Assessment: assignments or exams Available in the following countries: England Northern Ireland Scotland Wales (Please note: type of assessment may vary depending on the centre) April 2015, Version 2 19

20 WAMITAB Level 3 Certificate in Property, Caretaking and Facilities Services About this qualification Develop the knowledge and skills required to efficiently operate facilities within the public or private sectors. You will develop the skills to maintain service delivery by effectively managing staff, finances and resources to meet client expectations. Who is it for? Facilities managers, caretakers, property managers or estate managers Newly appointed supervisors or first line managers Experienced workers seeking a formal qualification There are no entry requirements for this qualification, though candidates will need to be employed in a suitable position, as it is assessed on-the-job. What does this course cover? This qualification covers a wide range of topics including: Leadership Professional development of self and team Assess requirements and plan service provision Coordinate equipment and supplies for maintenance/caretaking Customer service Budget management Dealing with problems, unexpected situations and emergencies General Information Guided Learning Hours: 160 Credits: 30 Ofqual Number: 600/0028/4 Assessment: Portfolio of evidence Available in the following countries: England Northern Ireland Scotland Wales (Please note: type of assessment may vary depending on the centre) April 2015, Version 2 20

21 Level 4 Diploma in Facilities Management Practice About this qualification Develop the skills and knowledge needed to successfully run and maintain a facility on behalf of clients. You will learn how to implement policies, procedures and projects that are vital for the implementation of facilities management services. Who is it for? Senior facilities managers Supervisors or line managers Experienced workers seeking a formal qualification There are no entry requirements for this qualification, though candidates will need to be employed in a suitable position, as it is assessed on-the-job. What does this course cover? This qualification covers a wide range of topics including: Manage facilities management services Develop productive working relationships Implement health and safety procedures Implement policies and operational plans Implement facilities management projects Oversee works and maintenance facilities Source products and services for facilities management General Information Guided Learning Hours: 200 Credits: 47 Ofqual Number: 600/0502/6 Assessment: Portfolio of evidence Available in the following countries: England Northern Ireland Scotland Wales (Please note: type of assessment may vary depending on the centre) April 2015, Version 2 21

22 Section 3: Apprenticeships April 2015, Version 2 22

23 Did you know? Apprenticeships are an established route people use to enter their chosen field of work by easing the sometimes difficult transition between full-time learning and employment. They also provide experienced staff with the opportunity to develop their existing skills or re-train. Apprentices earn 100,000 more than other employees during their lifetime 200,000 workplaces in England offer apprenticeship places 520,000 people started an apprenticeship in 2011/12 92% of employers believe apprenticeships motivate their workforce 2.65 per hour is the minimum wage for an apprentice (rise to 2.73 in October) One in Five employers is hiring apprentices to help in the tough economic climate April 2015, Version 2 23

24 WAMITAB Level 2 Apprenticeship in Local Environmental Services About this qualification This apprenticeship is a nationally recognised, work-based training programme designed around the needs of employers. It will provide learners with the knowledge and skills to progress in a professional environmental services career. Who is it for? Neighbourhood services operative Specialist Neighbourhood services operative Experienced workers seeking a formal qualification There are no entry requirements for this qualification, though candidates will need to be employed in a suitable position, as it is assessed on-the-job. What does this course cover? This qualification covers a wide range of topics related to landscaping and horticulture. It can be tailored to specific job roles that include activities such as (see apprenticeship framework for full details): Health and safety Working independently or as part of a team Specialist cleaning skills Landscaping and horticultural skills (e.g. planting seeds, working with power tools, maintaining sports turf and clearing/landscaping horticultural sites) Pest control skills Components 1. Level 2 Certificate in Local Environmental Services Skills. 2. Level 2 Award in Cleaning Principles 3. Employment Rights and Responsibilities (ERR) 4. Functional Skills OR Essential Skills in English and Mathematics 5. Personal Learning and Thinking Skills (PLTS) (England Only) April 2015, Version 2 24

25 WAMITAB Level 2 Apprenticeship in Facilities Services About this qualification This apprenticeship is a nationally recognised, work-based training programme designed around the needs of employers. It will provide learners with the knowledge and skills to progress in a professional facilities services career. Who is it for? Trainee / Facilities Assistant Caretaker, facilities manager or cleaning services supervisor/team leader Experienced workers seeking a formal qualification There are no entry requirements for this qualification, though candidates will need to be employed in a suitable position, as it is assessed on-the-job. What does this course cover? This qualification covers a wide range of topics related to facilities services. It can be tailored to specific job roles that include activities such as (see apprenticeship framework for full details): Health and safety Promote and maintain service delivery Develop customer relationships Maintain facilities and grounds of premises Maintain site security and safety Carry out maintenance and minor repairs Deal with routine and non-routine waste Components 6. Level 2 Certificate in Property, Caretaking and Facilities Services 7. Level 2 Certificate in Facilities Services Principles 8. Employment Rights and Responsibilities (ERR) 9. Functional Skills OR Essential Skills in English and Mathematics 10. Personal Learning and Thinking Skills (PLTS) (England Only) April 2015, Version 2 25

26 WAMITAB Level 3 Apprenticeship in Facilities Management About this qualification This apprenticeship is a nationally recognised, work-based training programme designed around the needs of employers. It will provide learners with the knowledge and skills to progress in a professional facilities management career. Who is it for? Trainee / Facilities Assistant Caretaker, facilities manager or supervisor/team leader Experienced workers seeking a formal qualification There are no entry requirements for this qualification, though candidates will need to be employed in a suitable position, as it is assessed on-the-job. What does this course cover? This qualification covers a wide range of topics related to facilities management. It can be tailored to specific job roles that include activities such as (see apprenticeship framework for full details): Provide and monitor facilities for clients Develop working relationships with colleagues Monitor and solve customer problems Set objectives and provide support for team members Procure supplies Manage facilities management projects Provide leadership and direction Components 1. Level 3 Certificate in Facilities Management Practice 2. Level 3 Certificate in Facilities Management 3. Employment Rights and Responsibilities (ERR) 4. Functional Skills OR Essential Skills in English and Mathematics 5. Personal Learning and Thinking Skills (PLTS) (England Only) April 2015, Version 2 26

27 WAMITAB Level 4 Higher Apprenticeship in Facilities Management About this qualification The apprenticeship programme in Facilities Management at level 4 has been designed and developed to enable the up skilling of the existing workforce to progress and develop within the job role. Who is it for? Caretaker Facilities Manager Building Services Manager What does this course cover? This qualification covers a wide range of topics related to facilities management. It can be tailored to specific job roles that include activities such as (see apprenticeship framework for full details): Service management Health and safety Operational performance Operational plans Budgeting and finance Implementing change and managing risk Components 1. Level 4 Diploma in Facilities Management Practice 2. Employment Rights and Responsibilities (ERR) 3. Functional Skills OR Essential Skills in English and Mathematics 4. Personal Learning and Thinking Skills (PLTS) (England Only) April 2015, Version 2 27

28 WAMITAB Peterbridge House 3 The Lakes Northampton NN4 7HE Tel: info.admin@wamitab.org.uk Web: April 2015, Version 2 28