NCR BRANCH TRANSFORMATION SOLUTIONS
|
|
- Kerrie Bradley
- 8 years ago
- Views:
Transcription
1 NCR BRANCH TRANSFORMATION SOLUTIONS Maximizing the profitability of your branch network Putting the retail back into retail banking
2 PUTTING PROFITABLE, RELATIONSHIP BANKING FIRST AND FOREMOST Your branch network is the human face of your brand. For many customers, it is still their preferred method of reaching the many products and services you offer. With 80% of product sales still being closed at the branch, it is more important than ever that you offer an excellent customer experience. Customer satisfaction is what matters most, helping business growth by building long-term, loyal relationships. Empower staff and engage customers and you can increase revenue, thanks to greater product selling opportunities. NCR brings an innovative approach to developing your branch transformation roadmap, helping you to deploy technology designed to move your customers from impulse to action. Maximizing income generation, managing expenditure, controlling risk and growing customer loyalty by improving the customer experience are more important than ever. And that s how NCR Branch Transformation Solutions can help. 02
3 IMPROVING EFFICIENCY, CUSTOMER SATISFACTION AND SALES NCR Branch Transformation Solutions empower customers and enable self-service migration, which increases branch efficiency not only by improving teller staff productivity, but also by improving the productivity of your personal banking staff. This leads to an improved experience for your customers, aiding loyalty thanks to better customer satisfaction. The result is greater opportunities for increasing income through improving sales enablement and ultimately, sales per household. 03
4 TRANSFORMING YOUR BUSINESS. STEP BY STEP. At NCR, we know that sales are vital to grow your business. But we also understand that transforming your branches might seem like a massive step. Which is why our Branch Transformation Solutions let you adopt an incremental approach to help you achieve your goals of TRANSACTION AUTOMATION, CUSTOMER SATISFACTION, SALES ENABLEMENT AND ABOVE ALL, CUSTOMER RETENTION. It means you can take the most productive, effective steps possible, at a time that best suits you and your business. It s all thanks to our services led, software driven and hardware enabled branch solutions. 04
5 SERVICES LED SOFTWARE DRIVEN HARDWARE ENABLED Knowing what s best for your branches means understanding them better than anyone else. Which is why we offer a comprehensive range of consultancy services, from branch effectiveness and best practice evaluation to design and total branch remodelling, all devised to optimize branch efficiency. Our market-leading self-service platform, APTRA, supported by our global Professional Services organization brings the branch together by enabling self-service, assisted self-service, teller applications and Cash Recyclers to operate seamlessly together. The APTRA suite also delivers self-service management that puts operational performance into context with consumer experience, dramatically improving availability and maximizing effectiveness. Our intuitive, easy to use and market-leading solutions let staff serve customers more efficiently, improving customer satisfaction. Self-service solutions also empower your customers with greater choice and convenience, further enhancing the customer experience. 05
6 CONSULTANCY SERVICES HELP PUT EVERYTHING INTO PRACTICE Our branch consultancy services will help you make changes in business processes, incorporate cutting edge design and introduce new technology, to help you make the most of all your resources, your space and your staff. NCR Branch Effectiveness Modeling Services (BEM) By evaluating your customer volume, your transaction mix, service bandwidth and consumer touchpoints, we ll give you an overview of the efficiency of your branches and the best, most cost-effective ways it can be improved. NCR Branch Transaction Design Services Using all the information we gather through our Branch Effectiveness Modeling and with a comprehensive set of full-, self- and assisted-service solutions at our disposal, we ll plan the ideal branch layout based on our exclusive Customer Paced Service Model and recommend the optimum number and type of service points for your branch. 06
7 EMPOWER YOUR CUSTOMERS WITH MORE CHOICE AND CONVENIENCE Per appointment, product sales are increased by 25% NCR APTRA Self-Scheduler provides a multi-channel sales appointment scheduling tool. Customers can book their appointment using the Internet, a mobile device or a self-service terminal, with confirmation and reminders sent through SMS, or text-to-speech. The result is noticeable improvements in personal banker and customer engagement. For instance, reminded of their appointment and what they need to bring with them, customers will be met by knowledgeable, prepared staff who will know who to expect and what they want to talk about. Armed with this information, advisors can plan the meeting in advance and maximize sales opportunities. Reduce your no shows to less than 10% When booked online, more products are sold per appointment 07
8 MOVE YOUR CUSTOMERS FROM IMPULSE TO ACTION 33% reduction in transaction time compared to a teller transaction Ever wished you could replicate and deliver the personalized experience of the branch when, where and how your customer wants to bank? NCR APTRA Interactive teller lets you do just that. Through the ATM, customers have the choice of full self service or connecting to a live, centralized teller for a personalized, high quality, two-way video/audio interaction. Using unique technology which allows the teller to remotely drive the ATM transaction for the customer in real- time, the solution supports regular banking transactions, but also lets customers discuss additional financial needs, whenever and wherever they wish. Ultimately, it means you can efficiently and immediately deploy tellers as you see fit, bringing you a new level of economy and flexibility in how you extend your brand s footprint. Service availability increase to86% of up 08
9 09 DELIVER THE ULTIMATE EXPERIENCE TO YOUR CUSTOMERS Give your customers more control and choice and you re also the one that sees the benefits. NCR Financial Kiosks enable you to migrate low-value, routine transactions away from tellers to the selfservice channel. Moving transactions like bill payment, statement printing and account maintenance to financial kiosk maximizes staff productivity and branch efficiency. As an additional sales channel, NCR Financial Kiosks can also help improve sales enablement and therefore overall sales per household. With flexible deployment and tailored modular configuration options, you can match services to customer needs, giving them even greater choice. Financial Kiosk transactions cost c.75%less than teller transactions
10 10 INCREASE BRANCH AND TELLER PRODUCTIVITY Reduce cash deposit transaction times by up to 50% Want to radically improve teller productivity, reduce customer wait times and empower your staff to interact with customers? NCR Cash Recyclers achieve all these aims. NCR Cash Recyclers automate cash handling at the teller line. This enables tellers to process transactions much more quickly and efficiently, giving them more time to spend on value-add activities, like upselling and crossselling to customers. NCR Cash Recyclers provide a high level of security and can help facilitate an open-plan, modern transformed branch environment. In conjunction with APTRA Cash Connect software, NCR Cash Recyclers provide a multi-vendor solution that links seamlessly with your teller application. Cut cash dispense transactions times by up to 40% Cut average customer wait times by 50%
11 INNOVATIVE, EASY TO USE SOFTWARE DRIVES GROWTH NCR APTRA Cash Connect APTRA Cash Connect is the most widely used Teller Automation software in the world, delivering branchwide reporting to give you better visibility of your cash position. Scalable for any size of branch, it maximizes security, creates operational flexibility and allows for a full audit trail of all cash transactions, drastically reducing the need for administrative management. NCR APTRA Vision APTRA Vision delivers advanced monitoring and incident management across devices within the branch. Providing you with direct analysis of customer experience, system status and performance on demand, APTRA Vision empowers you to maintain customer satisfaction at all times. 11
12 Why NCR? With over 125 years of experience and knowledge, NCR is a leading global provider of payments, assisted- and self-service solutions. NCR has been the global number one manufacturer of ATMs for more than 22 consecutive years. We help our clients around the world improve their customer interactions, implement change quickly and proactively, and transform their businesses to become leaders and change agents. We can help you, too. Click here to Tweet This Watch the NCR Branch Transformation Video Let s Stay Connected Click Here Find out how NCR can help you incrementally transform the customer experience in your branch network, with solutions that benefit both your customers and your bottom line. NCR Corporation 3097 Satellite Boulevard. Duluth, Georgia USA Visit contact your NCR representative or financial@ncr.com. EB
WE HEAR YOU. Delivering an amazing customer experience. A retail banker s guide
WE HEAR YOU Delivering an amazing customer experience A retail banker s guide Today, bank customers are demanding much more than just good service. Banks must understand their customers and provide them
More informationDo you want to deliver the ultimate in self-service banking?
Do you want to deliver the ultimate in self-service banking? NCR APTRA Self-Service Software The world s leading financial self-service software platform. Experience a new world of interaction Do more
More informationBringing the personal branch banking experience to the ATM. Putting the retail back into retail banking
Bringing the personal branch banking experience to the ATM Putting the retail back into retail banking Customer Table of Contents The Retail Banking Customer Environment is Changing 3 Delivering a Best-in-Class
More informationNCR APTRA Suite. The world s leading financial self-service software portfolio
NCR APTRA Suite The world s leading financial self-service software portfolio DELIVER A LEAP IN CONSUMER EXPERIENCE. The banking industry tells us that the quality of consumer experience has become the
More informationDiscover what the power of one service provider can do for your bank.
N C R T O TA L AT M S E RV I C E S Discover what the power of one service provider can do for your bank. NCR TOTAL ATM SERVICES As the most touched point of interaction with customers, your ATM network
More informationNCR APTRA PASSPORT Part of NCR s enterprise hub for remote deposit capture
NCR APTRA PASSPORT Part of NCR s enterprise hub for remote deposit capture Captures images automatically for deposits while on the go NCR APTRA Passport is an omni-channel enterprise hub for remote deposit
More informationAre you ready to improve patient satisfaction and increase revenue?
Are you ready to improve patient satisfaction and increase revenue? NCR U.S. Consumer Research reveals that patients want self-service to manage healthcare interactions. An NCR White Paper 2009 Experience
More informationFOR A MORE PERSONAL TOUCH
FOR A MORE PERSONAL TOUCH 4 ways automating your telecom storefront drives customer happiness and sales An NCR White Paper You know the feeling. When long lines and busy employees make you want to walk
More informationATM Channel Management
Hosted by: Presented by: ATM Channel Management Agenda Introduction Marketing at the ATM ATM Availability Management Software Deployment Future of Channel Management Q & A Introduction ATM Channel Management
More informationExperience a world where customer interactions just keep getting better.
Experience a world where customer interactions just keep getting better. NCR SERVICES Brochure Title Goes Here Proactive management, Sub-header / descriptionmaintenance goes here and support Experience
More informationAgenda. The Banker's Dilemma Mapping Your Journey for Tomorrow Creating Meaningful Change in Branches Drivers of Successful Branch Transformation
Engineering Branch The Right of the Branch Future Experience Strategy Integrating Matters. Delivery New Technologies Matters More. Agenda The Banker's Dilemma Mapping Your Journey for Tomorrow Creating
More informationNCR APTRA EMARKETING DOES IT ALL
NCR APTRA EMARKETING DOES IT ALL Deliver personalized, relevant messages and marketing across multiple channels. For more information visit www.ncr.com or contact us at www.ncr.com/financial Create customer
More informationNCR CONNECTIONS. CxBanking
CxBanking NCR CONNECTIONS Our multi-channel solution enabling banks to rapidly deploy personalized business services across physical and digital channels. An NCR Solutions Guide Overview The mind shift
More informationCxBANKING SOFTWARE ATM CLIENT APPLICATIONS
CxBANKING SOFTWARE ATM CLIENT APPLICATIONS Assurance in a multi-vendor world An NCR brochure 7 reasons why NCR s ATM client applications exceed your consumers expectations 1 Flexibility 5 CRM and e-commerce
More informationBREAKING NEW GROUND WITH NCR ENTERPRISE AWARENESS
BREAKING NEW GROUND WITH NCR ENTERPRISE AWARENESS How self-service, cash management and transaction monitoring can help your IT teams see the big picture in performance An NCR product guide For more information
More informationAre you looking for a single solution to deliver targeted marketing campaigns across multiple channels?
Are you looking for a single solution to deliver targeted marketing campaigns across multiple channels? NCR APTRA TM emarketing For Retail Experience a new world of interaction C-Tailing Imperative Marketers
More informationSMART MARKETING GROWS LOYALTY AND REVENUES
SMART MARKETING GROWS LOYALTY AND REVENUES NCR Airline Digital Marketing helps you boost revenues and build customer loyalty An NCR Travel Brochure First look: what our customers say Initial feedback from
More information8 QUESTIONS YOU SHOULD ASK WHEN BUYING A CASH MANAGEMENT SOLUTION
8 QUESTIONS YOU SHOULD ASK WHEN BUYING A CASH MANAGEMENT SOLUTION See if your retail banking network is costing more than it should An NCR white paper Contents Keep cash flowing, customers happy and costs
More informationIntegrated Services Drive Branch Transformation
Integrated Services Drive Branch Transformation By Bernd Kraus, VP Outsourcing and Managed Services at Wincor Nixdorf and Bart Milissen, Director Managed Services Banking The retail banking sector faces
More informationManaging all your customer interactions Ambit CustomerConnect
RETAIL BANKING Customer Management Human. PRODUCT SHEET Managing all your customer interactions Ambit CustomerConnect SunGard s Ambit CustomerConnect provides banks with an integrated, centralized solution
More informationContact Center TotalCare Enhanced Services
ASSESS. PLAN. OPTIMIZE. Contact Center TotalCare Enhanced Services The Exceptional Customer Experience Customers have more options than ever and retaining or losing valued business is often a click away.
More informationBanking. Using collaborative customer knowledge to increase operational efficiency while retaining loyal, profitable customers
Banking Using collaborative customer knowledge to increase operational efficiency while retaining loyal, profitable customers In today s challenging global economy, strengthening customer relationships
More informationWant to free up your time and resources so you can focus on driving customer loyalty and growing your business?
Want to free up your time and resources so you can focus on driving customer loyalty and growing your business? Addressing self-service channel challenges with managed services and outsourcing An NCR White
More informationSTAYING ON TOP IN AN INDUSTRY ON THE MOVE NCR Travel Services has what it takes to help you deliever what your customers are asking for
STAYING ON TOP IN AN INDUSTRY ON THE MOVE NCR Travel Services has what it takes to help you deliever what your customers are asking for An NCR Travel Brochure Happy customers? It s all about being ready.
More informationTouchPoint Customer-Centric Banking: Optimizing Customer Interaction Across Your Channels
TouchPoint Customer-Centric Banking: Optimizing Customer Interaction Across Your Channels Michel Jacobs EVP New Solutions Strategy Scott Cramer VP Channels Product Management Key Retail Banking Trends
More informationNCR NETKEY Deliver and manage an interactive kiosk and digital signage experience
NCR NETKEY Deliver and manage an interactive kiosk and digital signage experience NCR Netkey NCR Netkey is a powerful management platform for enterpriseclass kiosk and digital signage networks and a total
More informationSmarter Service: The Contact Center of the Future
Smarter Service: The Contact Center of the Future Contents 2 The Contact Center of the Future 4 Out with the Old 6 In with the New 8 The Lowest TCO with Cloud-Based Contact Center Solutions 10 Oracle RightNow
More informationAre you ready to boost the effectiveness of your promotions and loyalty program?
Are you ready to boost the effectiveness of your promotions and loyalty program? Frequently Asked Questions About Enterprise Offer Management An NCR White Paper 2010 Experience a new world of interaction
More informationBanking the way we see it. A Tale of Two Banks. Focused Customer Experience Management Provides Crucial Competitive Advantage
A Tale of Two Banks Focused Customer Experience Management Provides Crucial Competitive Advantage Table of Contents 1 Overview...1 2 Loss of Faith...2 3 Customer Retention...3 4 Efficiency Ratio...4 5
More informationDigital Self Service. Reduce costs and maximize customer relationships by creating meaningful personalized self-service experiences.
Digital Self Service Reduce costs and maximize customer relationships by creating meaningful personalized self-service experiences. Give customers the answers they re looking for and you ll get the results
More informationOPTIMISING THE MULTI-CHANNEL AGENT DESKTOP: EMPOWER YOUR CUSTOMERS AND FRONTLINE EMPLOYEES
OPTIMISING THE MULTI-CHANNEL AGENT DESKTOP: EMPOWER YOUR CUSTOMERS AND FRONTLINE EMPLOYEES 2010 RightNow Technologies. All rights reserved. RightNow and RightNow logo are trademarks of RightNow Technologies
More informationHOW THEY ARE SHOPPING NOW
HOW THEY ARE SHOPPING NOW Current trends and challenges in digital retailing An NCR white paper Are you ready for today s retailing? It s not just about what consumers want to buy. It s about how they
More informationChapter. Enterprise Business Systems
Chapter 4 Enterprise Business Systems Learning Objectives Identify and give examples to illustrate the following aspects of customer relationship. Business processes supported Customer and business value
More informationNCR APTRA OptiTransport. An NCR Cash Management Solution
NCR APTRA OptiTransport An NCR Cash Management Solution Do these challenges sound familiar to you? Carrier has finite resources available to effectively manage cash routes Complicated route planning: distances,
More informationOMNICHANNEL RETAILING: MAKING MORE DOLLARS, AND MORE SENSE. An NCR White Paper
OMNICHANNEL RETAILING: MAKING MORE DOLLARS, AND MORE SENSE An NCR White Paper According to one survey, 80 percent of companies believe they deliver a superior customer experience; yet, only eight percent
More information5Ways. to Put Your CRM Data to Work. for You and Your Customers
5Ways to Put Your CRM Data to Work for You and Your Customers Customer Relationship Management (CRM) solutions are becoming increasingly prevalent in today s organizations to collect and manage information
More informationFOUR QUESTIONS TO ASK YOURSELF WHEN RESEARCHING A NEW POS SYSTEM. An NCR White Paper
FOUR QUESTIONS TO ASK YOURSELF WHEN RESEARCHING A NEW POS SYSTEM An NCR White Paper So you are looking for a new POS system. In today s complex restaurant environment, innovation and technology are moving
More informationSECURITY SOLUTIONS BANKING AND FINANCE
SECURITY SOLUTIONS BANKING AND FINANCE Pacom has developed a distinguished reputation as a global leader in the field of remote security management for the banking and financial market. Over 25 years of
More informationInteractive self-service
At the core of your business RiposteKiosk TM Interactive self-service Beautifully simple yet powerful technologies that ensure your business works together effortlessly RiposteKiosk TM at a glance > Award-winning
More informationHow To Be An Integrated Omnichannel Retailer
OMNICHANNEL RETAILING: FROM VISION TO REALITY Exploring how to meet the critical need for bringing superior anytime, anywhere shopping journeys to life For more information visit ncr.com or contact us
More informationPC/E Monitoring ProView. Efficient IT service management for self-service networks
PC/E Monitoring ProView Efficient IT service management for self-service networks PC/E Monitoring ProView The highest possible availability of self-service systems and branch services is decisive for retail
More informationNEC Contact Centres (Genesys)
Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats
More informationCustomer Lifecycle Management. A more synchronized, automated, profitable experience at every stage of the customer journey.
Customer Lifecycle Management A more synchronized, automated, profitable experience at every stage of the customer journey. Customer engagements cut across multiple products, disparate technologies and
More informationWhy Business Intelligence is Mission Critical for Winning Against Your Competition. By Stan Cowan Senior Solutions Marketing Manager
White Paper Business Intelligence Why Business Intelligence is Mission Critical for Winning Against Your Competition By Stan Cowan Senior Solutions Marketing Manager Why Business Intelligence is Mission
More informationThere is a future for the bank branches.
There is a future for the bank branches. About the research This report is based on the results of a quantitative survey of 700 branch banking customers during the summer of 2008. The aim of this research
More informationSolutions. Billing and Payment Solutions for Billers A Multi-Channel, Integrated Approach to Reduce Costs and Delight Customers
Solutions Billing and Payment Solutions for Billers A Multi-Channel, Integrated Approach to Reduce Costs and Delight Customers Solutions Are you looking to reduce costs, collect payments faster and delight
More informationNeed to be PCI DSS compliant and reduce the risk of fraud?
Need to be PCI DSS compliant and reduce the risk of fraud? NCR Security lessens your PCI compliance burden and protects the integrity of your network An NCR White Paper Experience a new world of interaction
More informationContact Center Trends and Future
Contact Center Trends and Future The Dynamic Contact Center Keith Pearce & Tamal Islam Consistent experience Internet integration Limit hold times Customer Experience New channels web, chat, SMS Differentiated
More informationEuronet Software Solutions ATM Management System Maintain and Expand Your Automated Service Offerings with a Secure, Flexible and Powerful Solution
Secure Financial Transactions Any Time, Any Place Euronet Software Solutions ATM Management System Maintain and Expand Your Automated Service Offerings with a Secure, Flexible and Powerful Solution Serving
More informationRETAIL COMMUNICATIONS
RETAIL SOLUTIONS RETAIL solutions RETAIL COMMUNICATIONS THE CHALLENGES Your employees are busy serving in-store customers, the phones are ringing unanswered; will missed calls result in missed sales opportunities?
More informationAn Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking
An Oracle White Paper October 2010 Siebel Financial Services Customer Relationship Management for Banking Executive Overview Banks are in constant interaction with customers. A winning and proven strategy
More informationYOUR GUIDE TO BRANCH TRANSFORMATION
YOUR GUIDE TO BRANCH TRANSFORMATION ADVISORY SERVICES Physical Distribution Network Management Branch Efficiency Improvement & Concept Planning Branch Technology Planning & Implementation Services Security
More informationHelping Midsize Businesses Grow Through HR Technology
Helping Midsize Businesses Grow Through HR Technology As a business grows, the goal of streamlining operations is increasingly important. By maximizing efficiencies across the board, employee by employee,
More informationConverged Retailing Roadmap Can general merchandise retailers deliver the shopping experience consumers really want? An NCR White Paper
Converged Retailing Roadmap Can general merchandise retailers deliver the shopping experience consumers really want? An NCR White Paper 02 Are retailers providing consumers with the shopping experience
More informationHow To Get A Better Atm From Windows 7 To Windows Xp (For A Bank)
Moving Forward with Windows 7 7 reasons why you should make the switch 02 When Microsoft announced that support for Windows XP would cease in April 2014, the industry asked why? Why go through the expense
More informationENABLING TODAY S WIRELESS ENTERPRISE
ENABLING TODAY S WIRELESS ENTERPRISE Whether you are an employee on the go or a customer exploring information, everyone expects instant access to information. The proliferation of mobile phones, tablets
More informationField Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery
Field Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery The ServiceMax Whitepaper Executive Summary The time has come for field service organizations to also reap the benefits
More informationMULTI CHANNEL CUSTOMERS EXPERIENCE IN RETAIL BANKING. Presented by: Kalidas Ghose, Director of Retail Banking Division, VP Bank
MULTI CHANNEL CUSTOMERS EXPERIENCE IN RETAIL BANKING Presented by: Kalidas Ghose, Director of Retail Banking Division, VP Bank Customers are not loyal to the brand They are loyal to the service 2 Factors
More informationMoving Forward. with Windows 7. 7 reasons why you should make the switch
Moving Forward with Windows 7 7 reasons why you should make the switch 02 When Microsoft announced that support for Windows XP would cease in April 2014, the industry asked why? Why go through the expense
More informationDeploy New Technologies Quickly with Cisco Managed Services for Service Providers
Solution Overview Deploy New Technologies Quickly with Cisco Managed Services for Service Providers CUSTOMER BENEFITS Cisco Managed Services Deliver a Wide Range of Customer Benefits Up to 50% ROI within
More informationCustomer Segmentation and Profitability
Customer Segmentation and Profitability Building Loyal, Profitable Customers S O L U T I O N P A P E R : FINANCIAL SERVICES SOLUTION PAPER: FINANCIAL SERVICES Customer Segmentation and Profitability Building
More informationIP COMMUNICATION SYSTEM FOR SMALL BUSINE SS
The right call for your business. High Performance for Your Business Dozens of productivity and convenience features, right out of the box. One compact server, about the size of a phone book, supports
More informationMaking Contact Centres Efficient. Meet the needs of your customers and your business
Making Contact Centres Efficient Meet the needs of your customers and your business Customers are different these days Customers today are far more demanding than five years ago. They expect you to be
More informationMulti Vendor Software in the Self-Service environment. Arindam Laha Vice President Professional Services, Asia Pacific Diebold
Multi Vendor Software in the Self-Service environment Arindam Laha Vice President Professional Services, Asia Pacific Diebold Five Financial Self-Service Trends Multi-vendor environments are the norm,
More informationHow To Use Ncr Aptra Clear
NCR APTRA CLEAR National payment hub for clearing and settlement Shifting payment dynamics: The international scope Every country has some form of unique payment system based on its own financial practices,
More informationof interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants
Experience a new world of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants 02 Experience a new world of interaction
More informationCustomer Experience in a Relationship Economy. Frank Sherlock Senior Vice President and Managing Director Convergys
Customer Experience in a Relationship Economy Frank Sherlock Senior Vice President and Managing Director Convergys Convergys Corporation A Global Leader in Relationship Management Worldwide Capabilities
More informationCisco Omnichannel Contact Center. The Digital Shift of Customer Service
Cisco Omnichannel Contact Center The Digital Shift of Customer Service Cisco Omnichannel Contact Center Ahmed Zaghmouri Strategic Product Sales Specialist Customer Collaboration Customer Service has Gone
More informationDrive Retail Sales and Enhance Loyalty by Streamlining Your Contact Center
SAP Brief SAP Customer Relationship Management SAP Contact Center Objectives Drive Retail Sales and Enhance Loyalty by Streamlining Your Contact Center Create a better retail experience across multiple
More informationContinuous Customer Dialogues
Continuous Customer Dialogues STRATEGIES FOR GROWTH AND LOYALTY IN MULTI-CHANNEL CUSTOMER-ORIENTED ORGANIZATIONS whitepaper TABLE OF CONTENTS: PAGE Overview...3 The Continuous Customer Dialogue Vision...4
More informationTOP FOUR MICR VS. OCR READ TECHNOLOGY MYTHS REVEALED: #1 MICR read of the codeline is the only valid read on a good item
#1 MICR read of the codeline is the only valid read on a good item Detecting the presence of MICR ink is no longer a fully effective fraud deterrent due to easy access to, and prevalence of, MICR ink printing
More informationBranch Staffing: Everything has ALREADY changed and this is only. the beginning. CloudCords Forecaster. Save up to $20,000 per branch per year
Branch Staffing: Everything has ALREADY changed and this is only the beginning. CloudCords Forecaster Get out in front of the dramatic changes in customer behavior to align your staff and your budget to
More informationMANAGING EVOLVING CUSTOMER EXPECTATIONS. Chinmaya Joshi Pre Sales Manager, Retail Banking. Break through.
MANAGING EVOLVING CUSTOMER EXPECTATIONS Chinmaya Joshi Pre Sales Manager, Retail Banking Break through. Table of contents 01 Operational Customer Management 02 Bank Readiness Report 03 04 How SunGard Can
More informationEPoS and Ecommerce Solutions for Independent Retailers
EPoS and Ecommerce Solutions for Independent Retailers The future of independent retail is multi-channel. Successful independent retailers will need to have a real time, single view of customers, stock
More informationTop Five Reasons to Outsource Your ATM Program
Top Five Reasons to Outsource Your ATM Program Capture greater efficiencies while maintaining technological relevance and meeting changing regulatory requirements. 2013 First Data Corporation. All rights
More informationKey Questions to Ask When Choosing an EPoS System
Key Questions to Ask When Choosing an EPoS System Contents Will the EPoS system grow with you? Will it integrate with an ecommerce website? How can it help you manage your stock? Are training, support
More informationEnhancing productivity. Enabling success. Sage CRM
Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives
More informationIP Office: Simple, Powerful Communications for Small and Medium Size Businesses
IP Office: Simple, Powerful Communications for Small and Medium Size Businesses Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and
More informationCustomer Loyalty. A multi-channel approach. 25 April 2012
Customer Loyalty A multi-channel approach 25 April 2012 Introduction Douglas Blakey, Editor, Retail Banker International Ian Walsh, Retail Banking Partner, Boston Consulting Group Arunnima B S, Principal
More informationNCR MOBILE SOLUTIONS FOR AIRPORTS
NCR MOBILE SOLUTIONS FOR AIRPORTS For more information visit www.ncr.com/travel or contact us at travel@ncr.com KEEPING IT SIMPLE FOR PEOPLE ON-THE-GO NCR delivers a better airport experience Today s airports
More informationImproving customer relationships
White paper Customer Engagement Improving customer relationships How top companies maximize lifetime value through effective customer engagement Page 2 Customer experiences help drive long-term profits.
More informationHow will technology shape the future?
How will technology shape the future? Pre-industrial Industrial revolution Early digital Recent digital What s driving the pace of change today? Continuous cloud services Consumer-driven experiences What
More informationThe case for Centralized Customer Decisioning
IBM Software Thought Leadership White Paper July 2011 The case for Centralized Customer Decisioning A white paper written by James Taylor, Decision Management Solutions. This paper was produced in part
More information2015 OUTLOOK: BANKING CHANNELS
December 2014 2015 OUTLOOK: BANKING CHANNELS Moving from theory to practice Changes in banking channels are talking hold, embodying a transition from theoretical ideas to actual implementations of such
More informationRETAIL BANKING SOLUTIONS. Enhancing Your Customer s Branch Experience. Comprehensive Services Tailored for Retail Banks. Vault-Like Security
lightly-attended, self-service kiosks equipped with the MX 800 Series to further cut costs and increase revenues by more efficiently serving customers with routine transactions. DRIVE-THRU SELF-SERVICE
More informationProduct. Galaxy Experience the Benefits of a Fully Integrated, Member-Facing Account Processing Solution
Product Galaxy Experience the Benefits of a Fully Integrated, Member-Facing Account Processing Solution Product To grow and succeed, your credit union needs to attract and retain members and enhance your
More informationVALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud
VALUE PROPOSITION FOR SERVICE PROVIDERS Helping Service Providers accelerate adoption of the cloud Partnership with Service Providers Enabling Your Cloud Services in Complex Environments Today s challenge
More informationIBM and Cisco Alliance Demo Non-Flash Version OVERVIEW. Narrative: Is your business poised for growth?
1 of 65 IBM and Cisco Alliance Demo Non-Flash Version OVERVIEW 1. Is your business poised for growth? Is your business poised for growth? 2. Is it agile enough to respond to customer demands and market
More informationSeven ways to boost customer loyalty and profitability through an empowered contact center
Seven ways to boost customer loyalty and profitability through an empowered contact center Is your bank using today s communications technology to its full potential? The financial services industry as
More informationOpenScape Contact Center Campaign Director. Creating Profitable Customer Experiences
OpenScape Contact Center Campaign Director Creating Profitable Customer Experiences From responsive to proactive customer care Customers are the core of your business. So why would you wait for them to
More informationAgilysys Hospitality Solutions. Satisfying Guests, Ensuring Profitability. Document Management. Self-Service. Property Management Solutions
Satisfying Guests, Ensuring Profitability Agilysys Hospitality Solutions Property Management Solutions Activities Management Point-of-Sale Solutions Inventory & Procurement Solution Document Management
More informationMaking the Business Case for Unifying Channels
Whitepaper Making the Business Case for Unifying Channels in Financial Services Your Customer Experience Management Strategy is Only as Strong as Your Weakest Channel Table of Contents Today s Retail Banking
More informationHow To Listen To Social Media
WHITE PAPER Turning Insight Into Action The Journey to Social Media Intelligence Turning Insight Into Action The Journey to Social Media Intelligence From Data to Decisions Social media generates an enormous
More informationDeploying Insights from Online Banking Analytics in Incremental Innovation
Universal Banking Solution System Integration Consulting Business Process Outsourcing The relevance of online analytics to banking In its 2010 report on the state of online banking in the United States,
More informationMaking Your Marketing Interactive
Making Your Marketing Interactive New Opportunities to Engage Customers with Live Chat Companies around the world are using live chat to boost online sales, reduce customer service costs and increase customer
More informationCONTACT CENTER SOLUTIONS
BROCHURE CONTACT CENTER SOLUTIONS STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface to your organization, for your most valuable asset your
More information5 THINGS YOUR CUSTOMER SERVICE APPS MUST DO
5 THINGS YOUR CUSTOMER SERVICE APPS MUST DO INTRODUCTION 5 THINGS YOUR CUSTOMER SERVICE APPS MUST DO Customer service professionals know better than anyone how fast the world is changing. New channels,
More informationIP Office: Simple, Powerful Communications for Small Business
avaya.com IP Office: Simple, Powerful Communications for Small Business Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and competitive
More information5 tips to engage your customers with event-based marketing
IBM Software Thought Leadership White Paper IBM ExperienceOne 5 tips to engage your customers with event-based marketing Take advantage of moments that matter with in-depth insight into customer behavior
More informationBank of New Zealand An NCR Case Study. Do you want to cut your ATM network s downtime and delight your customers?
Bank of New Zealand An NCR Case Study Do you want to cut your ATM network s downtime and delight your customers? NCR Predictive Services is one of the best innovations I ve seen in the last fifteen years.
More information