PC/E Monitoring ProView. Efficient IT service management for self-service networks

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1 PC/E Monitoring ProView Efficient IT service management for self-service networks

2 PC/E Monitoring ProView The highest possible availability of self-service systems and branch services is decisive for retail banks. Our solutions help you monitor and manage your self-service network consistently and efficiently. Self-service system downtimes jeopardize business processes, lower service quality and generate high costs. YOUR CHALLENGES Focus on performance and efficiency of the self-service network In order to meet customers' demands, selfservice systems offering modern, non-stop services have been installed in bank branches, shopping centers and service stations. As a result, year after year, the number of transactions carried out on selfservice systems has been continually increasing. Only with a high-performance self-service network will you be able to achieve the process efficiency you need to retain a clear edge in this ever more competitive market. Even something as simple as a cash jam in a self-service system can lead to dissatisfied customers: if your ATM is out of order, your customers might have to go to another branch or even to another bank. The availability and efficiency of the selfservice network naturally also has an influence on operating and maintenance costs. The fewer technicians you need on site, the lower the costs. An other substantial cost factor is time re quired by staff, for example to install new software on the self-service systems. Above and beyond high availability, to day's customers are also focusing increasingly on the security of their transaction data. Permanent, fastacting protection is vital for the positive image of your financial institution, especially in response to skimming attempts. Meeting these challenges calls for an endto-end management solution that covers analysis, monitoring, fault clearance and incident management.

3 Our solution: the functions Event monitoring: transaction, error and status messages; warnings Remote operation Device queries, e.g. counter readings Service management and ticketing Job management File transfers Statistics and reports Software distribution Variable views (user interface) OUR SOLUTION YOUR BENEFIT network. Customers are no longer disappointed by empty or defective systems; instead, they are satisfied because they encounter perfectly functioning devices all the time. Overview of reports and analyses The key data in the spotlight all the time, concise and accurately filtered: that's what ProView offers you. The solution features convenient views and can be ac cessed via a Web browser anytime, anywhere. Depending on your goals, you can focus on individual systems and check their status. And naturally you can generate detailed analyses at any time. Wincor Nixdorf's central self-service management hub ProView enables optimal management of your self-service networks. The software monitors all the systems in your network regardless of their manufacturers. The multivendor solution required for this is made up of two parts: the agents that continually collect data from all software and hardware components, and the server to which the collected data is transferred. This end-to-end self-service management solution is configured both for devices from the banking environment (e.g. automated teller machines) and systems from other mar ket segments (e.g. airlines, kiosk systems). Terminals at third-party locations such as shopping centers and service stations in particular require remote monitoring, since no dedicated staff is available on site. Over 200 customers on five continents are already profiting from the benefits of ProView. Optimal availability of your self-service systems The Wincor Nixdorf management solution for self-service networks ensures a centralized, up-to-the-minute overview of the status of all your self-service systems. Event monitoring provides, among other things, current status and warning messages, details of counter readings for the cash cassettes, and online terminal configuration queries. Comprehensive functions for troubleshooting and around-the-clock remote access ensure maximum availability and, at the same time, keep personnel deployment to a minimum. Preventive main tenance allows you to avert potential incidents and optimize replenishment intervals for consumables. Your retail bank prof its from the longer operating times und enhanced profitability of your self-service Your benefits at a glance Enhanced customer satisfaction, higher transaction rates and higher profits thanks to enhanced availability Reliable protection against attempted fraud at self-service systems Time and cost savings thanks to centralized administration and fewer service calls Simplified, meaningful analyses on the basis of a comprehensive data pool Intuitive, user-friendly interfaces

4 Customer address analyses The broad database supports your bank in its strategic decision-making for example, with regard to transaction data, user frequency and site viability. You gain mean ingful marketing data that you can use to personalize the way you address your customers. Proactive security for self-service terminals and customers alike ProView lets you detect attacks on and threats to your self-service estate in good time, thus enabling you to take preventive action. For this purpose, protection devices such as anti-skimming modules are subject to constant monitoring and control. As soon as the system registers a case of fraud or an attack, it activates security measures so that the users of the system do not suffer any losses. Incident management Our incident management consists of a special software component with ad - vanced functionality. This software tracks potential incidents using ticket management and delivers reliable data on the causes. Error messages are fully documented, prioritized and passed on via or text message to the persons responsible for clearing the faults. Incident management Administration & configuration Your retail bank profits sustainably through optimization with ProView. Longer operating times and enhanced customer satisfaction are the result. EXPANDING TO MEET THE FUTURE PC/E Monitoring the PC/E Suite's network-centric solution ProView monitors and manages your selfservice networks consistently and effectively. In the future, Wincor Nixdorf will offer the network-centric solution PC/E Monitoring, which can be integrated to run on the PC/E Suite platform. The large volume of up-to-the-minute data that the self- Event monitoring Remote operation Management desktop Statistics & reports File transfer software management Device monitoring service management software provides for all the connected systems makes it an ideal basis for other solutions such as business intelligence. Comprehensive anal yses and reports which can help define usage patterns or errors and appropriate responses form a decisive basis You can enhance our solution with additional features at any time, thus achieving maximum transparency in your retail banking business. for optimization. The optimization of cash handling and forecasting is supported and provides a source of data for PC/E Cash Management. Wincor Nixdorf also offers the option of integrating PC/E Branch Device Management so that you can achieve end-to-end monitoring of all your systems, even front-office peripherals. Wincor Nixdorf's Professional Services is your ideal partner for consulting as well as developing and implementing your own individual mobile strategy.

5 Intelligent software means improved processes The PC/E Retail Banking Solution Suite offers you an IT architecture that optimizes your sales and service processes in the front office, for a decisive edge that ensures a successful future. Security offers a holistic security strategy that protects a retail bank s IT sys tems and networks as well as its internal and external communications. The PC/E architecture open to the future Our solution is based on an open, netcentric multichannel architecture that is de signed to be service-oriented. Individual modules, called Business Services, can be used in any channel. This enables you to customize your retail bank's business processes. OUR PC/E SUITE New IT concepts for retail banks The sector: The main pillars of traditional banking business are crumbling; their prof itability can no longer be regarded as stable, let alone rising. This is due in part to flex ible customers, who are quick to change banks when they have a better offer else where. Market liberalization makes this flex ibility possible; thus, the winner is the bank that succeeds in ap pealing to consumers' emotions and staying one step ahead of the competition. However, the generally complex, heterogeneous IT ar chitecture of most financial institutions does not support this strategy or the processes it requires. PC/E Retail Banking Solution Suite: new momentum for sales and service Your chances on the market hinge upon the right strategy. Front office service and sales play a key role, and here our modular PC/E Retail Banking Solution Suite covers a wide array of topics. What are the strengths of this software package? It concentrates completely on the front of - fice, enabling the transformation of your business processes and the associated IT architecture into a future-proof retail banking. The modular software suite that lets you do more Channel Delivery comprises solutions for retail banks' delivery channels, making all your processes uniform, transparent and holistic for your customers, whatever channel they use. Banking Business Enabling consists of modules for the sales and service processes of all these channels. Thanks to its mul tichannel concept, these business processes can be flexibly integrated. Management & Optimization shows you how Wincor Nixdorf manages and optimizes retail banking processes and reduces operating costs. Added value from an IT perspective... Reusability Rapid integration Expandability Added value from a business perspective... Increase in profitability Reduction in costs Investment protection and futureproofness "Emotionalization" of retail banking From the very first draft, our Professional Services support you with well-founded, precise consulting. In the case of IT integration, this can range all the way to outsourcing.

6 Published by Wincor Nixdorf International GmbH Heinz-Nixdorf-Ring Paderborn, Germany Phone +49 (0) / Fax +49(0)5251/ info.banking@wincor-nixdorf.com Wincor Nixdorf International GmbH All product names are registered trademarks of Wincor Nixdorf International GmbH. All rights reserved, particularly in relation to the grant of a patent or the registration of a utility model. Subject to availability and technical modifications. Order-No. R J-Z Printed in Germany, January 2010, w Titelbild: Space Needle Tower, Seattle