Interactive self-service

Transcription

1 At the core of your business RiposteKiosk TM Interactive self-service Beautifully simple yet powerful technologies that ensure your business works together effortlessly

2 RiposteKiosk TM at a glance > Award-winning user interface > High availability > Stand-alone service point > Highly secure > Comprehensive list of peripheral options > Multi-transaction service point > Flexible, scalable and configurable > Open-standard architecture > Low total cost of ownership > POS integration > Works with unlimited kiosk types RiposteKiosk TM establishes a new and powerful self-service channel. The ease of integration provides immediate transaction visibility while simplifying the management and maintenance of the self-service network.

3 RiposteKiosk / 01 TM RiposteKiosk is a reliable and always-on self-service channel delivering services and content that generate additional revenues. Retailers depend on reliability, availability and security when deploying self-service solutions for their customers. Your customer-facing interactive solutions must be easy to find, easy to use and always on. Escher Group is a world leader in providing retail point of service solutions that deliver on all of these fronts. RiposteKiosk provides a new and powerful self-service channel that is available to your customer s at the time of their choosing. The solution is highly flexible and configurable enabling the rapid deployment of new services and content. The net result is that retailers are empowered to build deeper, stronger and more profitable customer engagements. Built on industry open standards, RiposteKiosk integrates with any ERP or back-office system. Because RiposteKiosk can be easily deployed to complement your existing retail network, it enables you to maximize the return on your existing investments. This makes RiposteKiosk the most versatile and dependable self-service kiosk in the market. Financial Services Agency Payments Government Transactions Retail Travel E-Commerce Other Ticketing Information

4 02 / Interactive Self-Service RiposteKiosk TM offers a set of configurable standard applications for retail, financial services, transfer services, third- party agency and government services. Other services can be quickly developed and deployed to easily configure RiposteKiosk TM they way you need it. Additional Revenue RiposteKiosk drives additional revenues by making your existing services and content readily accessible to more people in more locations. Uniquely, RiposteKiosk compliments existing retail channels and facilitates the rapid deployment of new services and content purposely designed for the self- service environment. Maximize Operating Efficiencies By delivering your services through an efficient selfserve channel, RiposteKiosk frees up your staff to concentrate on higher- value, higher- margin services. This helps reduce labor costs and increases your profit per employee. Delivering your Services Every Hour of Every Day Our solutions are proven. Since 1992, Escher software has successfully underpinned some of the largest retail networks worldwide. RiposteKiosk is powered by dependable and resilient software architecture that ensures your services are always available. Make it Easy for your Customers Escher s award- winning graphical user interface is easy for any customer to use. Our interactive and intuitive layout makes it simple to navigate through transactions resulting in higher customer satisfaction and loyalty. Business and Customer Friendly RiposteKiosk is flexible, scalable and highly configurable to meet both your business and customer requirements. Whether delivering new services for your customers, updating existing services or deploying more kiosks throughout your retail network, RiposteKiosk makes it easy. Our self- service solutions are flexible to be deployed in any market, in any industry and for any application. Escher s award-winning software makes it easy for any customer to navigate through transactions.

5 RiposteKiosk / 03 Deeper Customer Engagement RiposteKiosk enables you to exceed customer expectations in the connected world. You are able to offer services and content to your customers whenever and wherever they are. This enables retailers of all sizes to focus on customer retention and service as key differentiators to help outperform their competition and improve long-term success. Reliability and Security Defense-in-depth architecture minimizes the risk of interference and tampering so your information is always available and your customer s information is always secure. Even if communications between the kiosk and your back-end is down, RiposteKiosk continues to run, guaranteeing service availability at all times. POS Integration Retailers can integrate RiposteKiosk with legacy POS systems to quickly extend your customer service capabilities. This ensures that existing retail investments are leveraged to enhance your service offering at minimal cost. Riposte : The proven platform behind RiposteKiosk Riposte is built on industry standards and supports secure, highly-scalable transaction processing, making it the ideal platform for rapidly developing and deploying e-business solutions. Proven Deployed in over 170,000 locations worldwide Reliable Processing more than 80 million transactions a day worldwide Supports online and offline operation with no downtime Secure Defense-in-depth architecture User authorization message authentication and digital signature Standards based Seamless integration with existing enterprise software packages Flexible A truly multi-channel platform Easy to use Award-winning graphical user interface

6 04 / Interactive Self-Service CTT Correios de Portugal self-service station running RiposteKiosk. RiposteKiosk supports postal, bill payment, financial services, pricing and labeling through multiple types of kiosks including retail vending, parcel shipping and self-checkout. With RiposteKiosk TM, it is uniquely possible to have a kiosk that integrates many different services through one service point. Deliver New Services Quickly Today customers have an immense choice of service offering to choose from. As a result customer expectations are changing rapidly. To stay relevant you need to deploy new services and content that your customers can consume easily and quickly. RiposteKiosk provides the development tools needed to deploy new value-added services as soon as you need to. Rapid Deployment With a low technological footprint RiposteKiosk is be rapidly deployed and implemented in a number of different ways. Escher works with our customers to derive the optimum roadmap for delivering new selfservice channels that meet both your business and customer requirements.

7 RiposteKiosk / 05 TM The ease of integration prevents RiposteKiosk deployments from being islands of automation, providing immediate transaction visibility and performance, while simplifying the management and maintenance of the self-service network. Escher s Hardware Partners Our hardware partners provide kiosks modified to suit the particular requirements of each organization shape, size (within operational limits), color & appearance. Ripostekiosk software can run on any kiosk that has the Microsoft operating system and is not dependent on any particular kiosk hardware. Works with Thousands of Peripherals Kiosks typically house a large number of peripherals (20+) and consumables in order to operate as a stand alone unit. RiposteKiosk s user-friendly architecture integrates with all types of peripheral devices, ensuring they all work together seamlessly to provide customers with a responsive service. From credit card readers to video screens, image printers to touch pads (PIN Pad), label dispensers to currency, RiposteKiosk supports a variety of peripherals and consumables. Works with Multiple Kiosk Types RiposteKiosk will work in any self-service environment. No matter what shape or size kiosk, no matter what type of service, RiposteKiosk is flexible enough to meet your needs. Real-world experience to transform your business At Escher, we believe it takes a solid understanding of an organization s people and processes before technology can be applied to yield the greatest return. We know that technology is only one part of your business strategy. So, whether you are looking to optimize an existing Riposte implementation or deploy new points of service, Escher is here to help. Escher provides comprehensive support, consulting and training to businesses across industries. Services include project planning and organization, system design and implementation, staff education and operational support. Our expertise lies in the development of strategic technical architectures and customized solutions for automation, data managements and message-based communications projects of all sizes.

8 Escher Group Limited 133 Federal Street Suite 801 Boston, MA USA p: f: Escher Group Limited 2650 Park Tower Drive Suite 197 Vienna, VA USA p: Escher Group Limited 111 St. Stephens Green Dublin 2 Ireland p: f: Escher Group UK 22 Long Acre London, WC2E 9LY United Kingdom p: Escher Asia Pacific Private Limited #13-03 Singapore Post Centre 10 Eunos Road 8 Singapore, Singapore p: f: Escher Group Africa (Pty) Limited Unit 36 Norma Jean Office Park 244 Jean Ave Centurion 0157 Republic of South Africa p: f: Copyright 2014 Escher Group Ltd, Boston MA, USA. All rights reserved RiposteEssential; RiposteTrEx; RiposteTrack; MobileRiposte; RiposteMC and Riposte are trademarks or registered trademarks of Escher Group Ltd in the United States, other countries or both. All product names mentioned herein are trademarks of their respective owners. vrk