Discover what the power of one service provider can do for your bank.

Transcription

1 N C R T O TA L AT M S E RV I C E S Discover what the power of one service provider can do for your bank.

2 NCR TOTAL ATM SERVICES As the most touched point of interaction with customers, your ATM network must offer a secure and reliable experience. Today s IT Managers have a challenge: Improve the consumer experience, deliver tangible business results and increase ROI. With limited IT budgets to monitor availability and utilization, it can be difficult to provide an improved customer experience through the self-service channel. NCR Total ATM Services provide secure end-to-end management of your ATM network. As a single point of contact, NCR will drive increased uptime and lower operating costs by: Utilizing NCR Predictive Services which effectively fixes your ATM before it breaks Providing you with the information that you need to make informed decisions Identifying and closing security gaps to help protect your ATM network

3 NCR INCIDENT MANAGEMENT Utilizing industry-leading tools and processes, NCR Incident Management Services provide the comprehensive support you need to drive the best possible availability from your ATM network. NCR Incident Management Services provide the following key features: One partner managing the end-to-end incident process Automated dispatch and clear escalation processes Improved availability through increased first call resolution and remote resolution Full visibility of operational and business metrics

4 NCR Incident Management Services increases ATM availability by up to 2% and provides cost reductions of up to 17%.

5 NCR APTRA VISION DASHBOARD Access to the NCR APTRA Vision Dashboard, provided as part of the NCR Incident Management Services, presents near real-time data on the status of your ATM network. At a glance, you can identify trends on availability, incidents per location, and the number of ATMs that are out of service due to insufficient cash levels. This provides you with actionable insight to enable you to make informed decisions about your ATM network availability.

6 NCR Predictive Services can add 13.8 hours of increased availability and recovery of over 65 transactions per year per ATM which would have been lost due to downtime.

7 NCR PREDICTIVE SERVICES NCR Predictive Services fundamentally changes the way service is delivered by dispatching a technician on-site to your ATM with any required parts to fix problems, before they impact your customers. Downtime associated with waiting for technicians to arrive is minimized and the time to fix issues is greatly reduced, which ultimately translates to a superior banking experience for your customers.

8 PCI DSS requires that all system components of software have the latest vendor supplied security patches and that file integrity monitoring tools are deployed to prevent and notify personnel of unauthorized modifications to critical system files.

9 SECURING THE END POINTS NCR provides a suite of services that help financial institutions secure the software at ATMs and other end point devices by providing a reliable management process to protect your software. Once approved software is in place, these services help prevent unauthorized code from installing or running on your ATMs, helping to minimize the risks of a security event.

10 NCR Total ATM Services offers improved availability by providing you with the comprehensive support and information you need to effectively secure and manage your self-service channel.

11 Maintenance and Software Services: First Line Maintenance Managed Services: NCR Account Support Second Line Maintenance Incident Management with Help Desk Software Maintenance and Support Predictive Services with Remote Resolution Software Patch Management and Distribution Services Software Integrity Management Cash Management Services Consumables When you decide to take the management of your ATM network to the next level, we ll make the transition easy for you. NCR will provide a single point of contact to oversee and manage the migration from your current provider, allowing you to focus on core business imperatives. Visit our website at ncr.com/totalatmservices and discover what the power of one service provider can do for your bank. NCR TOTAL ATM SERVICES

12 Visit our website at ncr.com/totalatmservices and discover what the power of one service provider can do for your bank. NCR Corporation 3097 Satellite Boulevard Duluth, Georgia USA NCR continually improves products as new technologies and components become available. NCR, therefore, reserves the right to change specifications without prior notice. All features, functions and operations described herein may not be marketed by NCR in all parts of the world. Consult your NCR representative or NCR office for the latest information. NCR APTRA is a registered trademark or trademark of NCR Corporation in the United States and/or other countries. All brand and product names appearing in this document are trademarks, registered trademarks or service marks of their respective holders NCR Corporation Patents Pending EB