BREAKING NEW GROUND WITH NCR ENTERPRISE AWARENESS

Transcription

1 BREAKING NEW GROUND WITH NCR ENTERPRISE AWARENESS How self-service, cash management and transaction monitoring can help your IT teams see the big picture in performance An NCR product guide For more information visit

2 More channels leading to bottlenecks and breakdowns? Online, mobile, call center, in-branch... all these channels are tough to manage. But self-service, cash management and complete transaction monitoring can help. NCR product guide: Enterprise Awareness Our intelligent banking products NCR APTRA Vision, NCR APTRA OptiCash and INETCO Insight work together to make this easier for you. Read on to find out how.

3 Better performance, across all channels There s your customer: starting a cash withdrawal on their mobile phone and completing it later at an ATM. They expect it to go seamlessly. If you make that happen, your bank could see exponential growth in electronic transaction volumes. So how can you accomplish this? By staying agile: continually improving service all without driving up costs. And there s only one way for that to happen: Break down your silos.

4 It s all about the big picture In a perfect world, your bank could anticipate emerging performance issues. We re getting there, with technology that helps us see, in real-time, the entire lifecycle of every consumer transaction. From one customer-facing technology to another, through your payment processing or core banking system, and out to a back-end banking, EFT or third-party service provider connection. You ll also get insight into how your entire technology portfolio works together: Customer-facing devices Cash demand services Critical business applications Network infrastructure Third-party response times The wider benefits of enterprise-wide awareness are: Get more from IT investments Improve customer experiences Monitor the lifecycle of every transaction, regardless of channel, service or infrastructure Break down silos with one performance window for all operational groups Understand how all customer-facing devices, cash demand services and critical applications work together Deliver a consistent customer experience across all channels and services Offer exceptional service and availability across all customer technology Quickly roll out new offerings and identify priority service risks With this kind of enterprise-wide performance awareness, your team can predict transaction patterns, prevent poor performance and deliver an excellent, consistent experience across all channels. NCR product guide: Enterprise Awareness Work smarter and faster Isolate IT performance issues 65-75% faster Enjoy better coordination among operations teams and service providers Design the best cash management for the lowest cost of operation

5 Let s redefine your environment Working together, we can help you: Take advantage of new technologies that drive more electronic transactions while keeping control over cash management, device performance and service delivery. Deliver a consistent customer experience across every channel. Isolate problems 65-75% faster. Get more from your IT investments across channels, services and operational groups. NCR is the only software provider with an all-in-one solution for cash management, self-service device management and real-time transaction management Implement the best cash replenishment strategies for the lowest cost.

6 Three technologies, working together Our three software solutions work hand-in-hand to share data and give you better visibility into performance across the enterprise. Monitor your ATMs and other self-service devices with NCR APTRA Vision, a multi-vendor management software. Enjoy sophisticated cash management, forecasting and optimization with NCR APTRA OptiCash. Get real-time transaction intelligence and cross-correlation of application, network and device performance data with INETCO Insight. NCR product guide: Enterprise Awareness

7 APTRA Vision self-service device monitoring and inventory management We designed APTRA Vision with one key goal in mind: making sure that all self-service devices, such as ATMs, are meeting the needs of your customer. APTRA Vision shows you the health of each ATM or self- service device in your network. It s ideal for monitoring ATM networks that include devices from many different vendors. You ll get metrics you can act on, such as: Availability Incidents Cash monitoring Unserved customers Total number of withdrawal or deposit transactions This data helps you continuously monitor your network s performance, speed up and automate the diagnosis of problems, reduce downtime and keep disruption to a minimum.

8 APTRA OptiCash advanced forecasting and better cash handling Cash management accounts for nearly 30% of an ATM s annual expenses, according to the ATM Industry Association (ATMIA). The group estimates that smart cash management strategies can save banks $3,000 $10,000 a year within a branch. NCR product guide: Enterprise Awareness APTRA OptiCash combines advanced forecasting with detailed contract and cost modelling. Its powerful, real-time optimization engine can help you Pinpoint the replenishment strategy with the lowest total cost of operation Save considerably through reduced cash inventories, virtually no cash outages, significantly fewer emergency cash orders and better availability Recapture staff time by automating routine tasks (which also eliminates human error) and running simulations that help teams make the best decisions.

9 INETCO Insight end-to-end transaction monitoring Fun fact: this is the fastest-deploying transaction management solution in the financial industry. And, within the first year of using INETCO Insight, banks have reported up to 26% fewer failed customer interactions and 65 75% faster isolation of performance issues. What s more, it features: An award-winning user interface Advanced protocol decoding engine. Zero overhead no agents, extra traffic loads or code changes required.

10 Summary: Your big-picture view is more powerful than the sum of its parts Your team can do its best work when you can manage the unforeseen, the changes and the exceptions without spending extra time and money. So raise the bar. From one end to another, you can see more of what happens across: All your channels All customer-focused technology All cash points and branches All transactions, service applications and network infrastructures You can do it with NCR APTRA Vision, NCR APTRA OptiCash and INETCO Insight, all working together. It s a solution that s far more holistic than any other self-service network management offering on the market today. While each of these solutions give you powerful benefits, the real wins are scored when all three are used together. NCR product guide: Enterprise Awareness

11 Product Name APTRA Vision APTRA OptiCash INETCO Insight Use Cases Self-service device management reporting: ATM availability Incidents Transactions Unserved customers ATM, branch and retail cash replenishment strategy planning and execution Business scenario planning, vendor selection and evaluation Complete transaction monitoring Runs as standalone or a real-time transaction feed into APTRA Vision, Gasper and APTRA OptiCash Cashmon ATM fleet inventory management: Profiles lifecycle of every consumer transaction, across all channels Performance Location Access hours Cash servicing Provides intraday cash positions (real-time or near real-time) at ATM, service channel and bank branch Benefits Continuously monitor ATM performance, withdrawals and deposit transactions Ensure ATM availability Report on KPIs and incidents that relate to customer experience Automate the best cash replenishment in realtime Reduce downtime, cash holdings and logistics costs Increase availability and network resiliency Isolate transaction completion issues 65 75% faster Monitor withdrawal, deposit, reversed, failed, unsupported and service transactions for every channel Run simulations to inform planning Profile customer experience, application and network metrics for every transaction

12 Why NCR? NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR Corporation 3097 Satellite Boulevard Duluth, Georgia 30096, USA NCR Corporation Patents Pending 14FIN