STAYING ON TOP IN AN INDUSTRY ON THE MOVE NCR Travel Services has what it takes to help you deliever what your customers are asking for

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1 STAYING ON TOP IN AN INDUSTRY ON THE MOVE NCR Travel Services has what it takes to help you deliever what your customers are asking for An NCR Travel Brochure

2 Happy customers? It s all about being ready. So... are you? Travelers know what they want and they re direct about asking for it. Let s get you set to deliver. NCR Travel has the knowledge, and the depth and breadth of services, to help make you the first choice for travelers, every time. NCR travel services and solutions. Explore more. First look what our customers say: Initial feedback from our customers has been very positive. Investing in innovative technology is a core part of our strategy to place our customers at the center of it all. An NCR Travel Brochure Jim Phoenix, Managing Director Airport Technology, American Airlines

3 So, what do travelers really want? This is what we know:* THE NEW SHOPPING TRIP Percentage of people likely to purchase ancillary items and amenities using self-service technology at various points throughout their journey While waiting to go through security on a mobile device Before arriving at airport on mobile device 38% At check in kiosk 38% Before arriving at airport on mobile device 38% 24% While waiting to go through security on a mobile device 24% While waiting at the gate using a kiosk 31% While waiting at the gate using a mobile device 32% While waiting at the gate using a mobile device 32% *2014 NCR Traveler Experience Survey They want their needs met, every step of the way They want providers that embrace the latest technologies They want service that s available 24/7, from anywhere Throughout the airport on a digital sign 28%

4 Lead the way with knowledge and service NCR Travel Services can help you become and remain the provider your customers prefer, with the profitability and efficiency your business demands. All with the power of our cross-industry knowledge and technology expertise behind you. Want to be the one customers turn to again and again? It s easy: When you have Deep industry and consumer knowledge so you can anticipate customer needs The industry s best solutions to deliver the most reliable customer service Convenient selfservice options that empower customers Travelers can Get the services and options they want, like self-service and mobile purchasing when they want them Enjoy the kind of service and experience they ve always wanted Check in, re-book, or make purchases all on their own terms And you can Strengthen your reputation for innovation, and for putting customers first Develop a customer relationship that extends long after their most recent journey Streamline operations and dedicate more time to customers needing agent assistance With NCR, you can take leadership and excellence to new heights Being the first airline to make self-service check-in available at the Macau International Airport is an important step in creating an exceptional passenger experience. NCR s leadership within the global travel industry was important to us, but their local support and expertise during the implementation process proved to us that we made the right choice. An NCR Travel Brochure Yang Jianhua, Commercial Vice President, Air Macau

5 From strategy to technology, NCR can help you succeed NCR s Travel Services portfolio offers proven solutions that will help you be the most intuitive, efficient, and responsive travel provider possible. Take advantage of NCR s consulting, deployment, and managed services for travel solutions, networks, and data centers to help you improve the way you get things done. In their words Our focus is on providing exceptional passenger experiences by giving our customers the ability to more quickly and easily access the information they need. NCR s ability to integrate all these systems helps us provide the best service for all our passengers. Joseph Mohan, Commercial and Planning Senior Vice President, Copa Airlines

6 It s not easy to stay on top, but we can help The travel business is evolving all the time. If you re prepared, it s not such a wild ride. To smooth out the bumps in the road, you need the best tools, strategies and support. And that s what NCR brings. When things change, we can help you: Design and roll out the right technologies, quickly, with Resolve technical issues faster, with Operate more efficiently than ever before, with NCR Transformation Consulting How would you make your business better? Our multidisciplinary team of consultants can help you find the solutions to resolve your biggest business challenges. NCR Deployment Services We ll manage the implementation of those solutions from start to finish, delivering them on time, on spec and on budget NCR Managed Services Giving you access to Help Desk professionals who can remotely resolve issues and make sure your systems stay up and running. NCR Support Services Our 13,000 experienced service technicians located around the world have the knowledge and parts needed to fix problems right the first time. NCR Network Services We ll give you the same expert multivendor service that drives the top telcos and technology OEMs worldwide to choose NCR to support their customers. NCR Data Center Services From assessment and design to implementation and optimization, we re here to make sure your data centers are scalable, highly available and secure. An NCR Travel Brochure

7 Moving forward with NCR There s nothing like cross-industry expertise and insight to show you what people want and how you can get the right technology to give it to them. Our decades of experience and worldwide network of service professionals have made us the leader in consumer transaction technologies, and we re trusted by top travel, hospitality, retail, financial, telco and technology brands all over the world. At NCR, we get travel going. NCR fast facts 7 of the top 10 global airlines choose NCR to help them deliver the best customer experience We re among the world s top 10 service providers, according to Gartner and IAOP 8 of the top 10 telcos and 9 of the top 10 technology OEMs worldwide rely on NCR s multivendor network and data center services We ve got travel covered When you need to operate more efficiently, better engage customers and grow revenue faster, count on NCR consumer transaction technologies, expertise and support: Digital Signage Merchandising and Retaling Mobile Solutions Wayfinding ENGAGE CONSUMERS GROW REVENUE Digital Marketing Omni- Channel Check-in TRANSFORMATION CONSULTING Cash Management OPERATE EFFICIENTLY Airport Check-in Consumables Professional and Support Services Passenger Reaccommodation

8 Why NCR? NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. Let s go places together, shall we? Call us Or send a note to travel@ncr.com NCR Corporation 3097 Satellite Boulevard Duluth GA ncr.com 2014 NCR Corporation Patents Pending 14TRVL