Agilysys Hospitality Solutions. Satisfying Guests, Ensuring Profitability. Document Management. Self-Service. Property Management Solutions

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1 Satisfying Guests, Ensuring Profitability Agilysys Hospitality Solutions Property Management Solutions Activities Management Point-of-Sale Solutions Inventory & Procurement Solution Document Management Solution Hospitality Analytics Solution Self-Service Solutions Technology Services

2 Achieve guest satisfaction and operation success with Agilysys solutions Having the right technology for your hospitality or food service operation is essential if you want to stay profitable. More and more, companies are depending on technology to help differentiate themselves in the marketplace. Technology enables better service and increased efficiency that has a tremendous impact on your bottom line. Agilysys is at the forefront of this change with guest-centric solutions that enable you to tap into new revenue streams and serve your guests in innovative ways. As one of the leading hospitality and food service technology providers worldwide, Agilysys provides powerful technology solutions to major hotels, casinos, cruise lines, sports/entertainment and managed food service operations. We develop and deliver complete business solutions including property management, point-ofsale, dining reservations, inventory & procurement, analytics, self-service, document management and much more. Our robust solutions provide unparalleled reliability, functionality, efficiency and control over every aspect of your hospitality operation from reservations, check in, point-of-sale and other guest activities to inventory and procurement management. Agilysys offers proven software, services, hardware and consultation that streamline operations and enhance guest satisfaction while maximizing profitability.

3 Property Management Solutions (PMS) Agilysys property management solutions are designed specifically to meet the unique needs of the hospitality industry, enabling you to enhance the guest experience and maximize your profits. Our solutions automate every aspect of hotel operations and are scalable across one or multiple properties. The versatile foundation of Agilysys property management solutions easily expands to incorporate additional modules for activities scheduling, attraction ticketing, food and beverage, itinerary planning, online reservations, remote check-in, sales and catering, spa and golf scheduling and more. Our PMS solutions manage over 300,000 rooms worldwide and are used by leading hotel casinos, full-service resorts, convention centers, condominiums and more. The Lodging Management System (LMS) property management solution is recognized as one of the hospitality industry s premier solutions. The LMS solution automates every aspect of hotel operations from reservations and credit card processing to accounting and housekeeping streamlining operations and improving your guests experience. The LMS comp accounting module is specifically designed to track guests receiving comp charge privileges, how much money is being designated as gratis and recording the casino employee authorizing the charges while linking to the guest folio. Visual One Property Management Solution (PMS) by Agilysys is a robust property management solution that is specifically designed for hotels ranging from 50 rooms to 1,500 rooms. Though the software is perfect for resorts and corporate hotels, Visual One PMS is especially powerful in a conference center environment when used in conjunction with the Visual One Sales & Catering System by Agilysys. The hotel and sales & catering systems are not just interfaced, they re fully-integrated, using the same database, thereby providing real-time information exchanges between your front office and sales offices. Activities Management Running a smooth operation depends on the right tools working together. Agilysys solutions for Golf and Spa Management are integrated with our Property Management Systems (PMS) giving you the functionality you need while sharing critical information between your most important technology. The Visual One Spa Management System by Agilysys covers all aspects of running a Spa business from scheduling guests for services to managing staff schedules. It is one of the most feature-rich systems, but it s the tight integration with the Visual One Property Management System (PMS) by Agilysys that makes it so unique. The Visual One Spa can be launched within Visual One PMS, so that the sleeping room reservationist can also book a spa appointment for their guest. In addition, that Spa appointment can be listed in the sleeping room confirmation that is mailed (or ed) to the guest. If a guest is on a package plan, Visual One PMS knows to automatically charge the Spa event against the package but will automatically charge incidental purchases (retail products) outside of the package plan. GolfPro by Agilysys offers the golf professional complete pro shop management beyond just sales and inventory control. Tee-time scheduling, member profile/billing, tournament management and Web and access are included in one solution to run a well-organized pro shop. GolfPro can also take your operation beyond the pro shop with optional software modules to manage sales and catering, restaurant POS, accounting and hotel front office / reservations. Working from the same database, each solution is available separately or as one powerhouse solution.

4 Point-of-Sale Solutions Your mission-critical point-of-sale system has a lot to do with the efficiency of your operation and overall profitability. Because of this, it s important to choose a point-of-sale system that is flexible enough to match your vision of how you want to operate, reliable enough to never get in the way of serving your guests and scalable enough to accommodate future growth. InfoGenesis POS by Agilysys has been designed to give you the edge in serving your guests more effectively and helping you become as efficient and profitable as possible. It does this through superior technology, flexible configuration, scalable architecture and superior integration capabilities. Have your staff easily interact with guests the way you want them to, add additional terminals without having to build out expensive infrastructure and have data seamlessly flow from one application to the next. Even eliminate downtime worries with unmatched off-line capabilities that allow you to sync up data as soon as your network connection is re-established. More than any other point-of-sale system, the InfoGenesis POS solution provides you the ability to better manage the guest experience. It helps you understand who your guests are, personalize service and capitalize on all the guest revenue you should be receiving. Visual One POS by Agilysys is designed especially for hotel restaurants/retail outlets and integrates closely into the Property Management Solutions and Visual One Accounting System by Agilysys. Visual One POS is both touch screenand barcode-controlled and can operate table service restaurants, deli and fast food outlets, bars, spas and gift shops. It is designed as a multiple outlet system operating out of one database. The average system has several table service restaurants, with room service, deli or gift shop and with one or more training outlets for new employee training. mpos by Agilysys is a flexible, reliable and scalable mobile point-of-sale (POS) solution enabling you to serve your guests in more places than ever. Our solution provides all the benefits of a standard mobile POS, plus improved order accuracy and increased speed of service, uniquely combined with powerful off-line capabilities, robust scalability and seamless integration to the InfoGenesis POS by Agilysys back-office. mpos is everything you need to provide a great guest experience in the palm of your hand.

5 Inventory & Procurement Solution You know how important inventory is to your company s bottom line. But for many companies, profits are eroded during the process of purchasing, receiving and inventory management. That s why Agilysys offers two powerful inventory & procurement solutions, tailored to meet the needs of hospitality and food service operators, from large-scale casinos and resorts, to K-12 education and stadiums. The Stratton Warren System (SWS) by Agilysys, inventory and procurement solution formerly known as Materials Management System, is the hospitality industry s leading procurement and inventory software system. The SWS solution manages the entire procurement process via e-commerce at one location or across multiple properties ranging from food and beverage to general property materials. The system s reliability and capacity for handling high-volume activities, along with the incorporation of a full-function accounting backbone in an enterprisewide paperless environment, set the SWS solution apart from the competition. In all settings, it helps to reduce labor costs and paperwork while improving controls and accuracy at the local and headquarter level. This solution is utilized in 80% of the world s 20 largest hotels. Agilysys has the experience, the technology and the commitment to enhance guest satisfaction and grow your business. Eatec Solutions by Agilysys is a leading enterprise software solution for the food service and hospitality industries. Along with its core purchasing, inventory, recipe, forecasting, production and sales analysis functions, Eatec Solutions are unique in offering catering, restaurant, concessions, manufacturing, retail/merchandising and airline catering modules in one integrated solution. This modular software structure enables you to construct the exact set of features you need to run your business, whether you require an enterprise-wide solution for multiple sites, or a single site system for multiple functions. Eatec Solutions also interfaces to any accounting or POS system, and can be seamlessly integrated with B2B exchanges. Eatec Solutions is available through direct licensing from Agilysys or through an ASP platform.

6 Document Management Solution DataMagine, our document management solution, streamlines guest services and automates account tracking, payment monitoring and more. It seamlessly integrates with any or all of your business applications, often without writing or changing a single line of code. This U.S. - patented solution helps increase staff productivity and accuracy through faster access to business critical documents and is instrumental in providing a significant reduction in administrative costs and paper records storage space. With the new DataMagine Sign & Secure solution, hotels, restaurants, casinos and other hospitality sites are able to collect electronic images of all signed transactions and import them into an archiving system for instant viewing or retrieval. No longer will property staff be required to manually scan receipts or track down paper copies of signed transactions; with DataMagine Sign & Secure, the information is at your fingertips, enabling you to avoid write-offs or charges. Analytics Solution The Hospitality Analytics Solution by Agilysys drastically improves insight into your business by consolidating data from multiple sources and allowing you to build, publish and share the reports that make a big impact on the bottom line. Hospitality Analytics Solution by Agilysys consolidates all of your data across disparate systems and multiple geographic locations, into a single, integrated source for comprehensive reporting, auditing and predictive analysis. The solution assists in identifying trends, increasing profitability, predicting consumer behavior and staying a step ahead of the competition. Self-Service Solutions Self-service Solutions by Agilysys provide you the ability to dramatically increase profits and improve guest loyalty. For hospitality operations, the LMS Guest Express solution allows guests to self check-in, enhancing overall guest service not only by shortening front desk lines, but also by reducing staff and guest frustration at peak check-in and check-out times. This solution provides hospitality venues with a value-added service, particularly to technologically savvy guests who are accustomed to electronic airline ticketing and online room reservations. InfoGenesis ecash and emenu solutions by Agilysys provide new business capabilities with web and kiosk ordering, along with cashless payment via stored-value accounts. Web and kiosk ordering with InfoGenesis emenu make it easier than ever for your customers to get what they want without long lines and wait times. InfoGenesis ecash capitalizes on the increasing customer demand for the convenience of cashless payment. By providing your customers with selfmanaged, stored-value accounts, you reap the benefits of reduced transaction costs and increased per transaction spend, all the while improving customer convenience. Dining Reservations Solution Our Dining Reservations solution, ResPAK Restaurant Management, is a powerful reservations and table management solution that enables you to enhance guest experience with increased guest preference awareness, allowing you to better allocate staff, respond more fluidly to operational and environmental changes and capitalize on guest needs and spending habits. This solution helps you maximize per guest revenue and protect revenue that comes from repeat and VIP guests. It also provides powerful table management tools that enable you to do business more efficiently. This, in turn, increases your profitability. ResPAK is a product of Analytical Systems Pty. Ltd.

7 Hospitality Solutions from Agilysys can be used to improve virtually every aspect of customer satisfaction from reservations to dining to activities to departure to streamline your operations and enhance your profitability. Technology Services Agilysys can evaluate your current infrastructure, help you plan and execute strategic IT initiatives and manage both your short and long-term IT projects. Our services are created specifically for the hospitality industry and include server and storage consolidation, business continuity, networking, high availability and much more. Whether you need to streamline front desk operations, increase online bookings or train your users on your IT infrastructure, the Agilysys technical services team can provide the support you need. Support Agilysys has developed a proven methodology for deploying solutions across multiple properties. Because of our experience in providing high-tech solutions, our seasoned professionals draw upon an extensive knowledge base, as well as best practices from leaders in the hospitality industry. Customer satisfaction and ongoing relationships are as important to Agilysys as they are to our customers in the hospitality market. Agilysys makes sure this round-the-clock industry has support 24 hours a day, seven days a week, 365 days a year. Contact Agilysys today to find out how Agilysys can enhance your processes, improve guest experience and help your organization become more profitable.

8 Who We Are and What We Do Agilysys, Inc. is a leading provider of innovative information technology (IT) solutions serving corporate and public-sector customers, with special expertise in select markets, including retail and hospitality. We provide technology solutions including hardware, software and services to help customers resolve their most complicated IT needs. Our expertise includes enterprise architecture and high availability, infrastructure optimization, storage and resource management, identity management and business continuity; along with software and services designed specifically for the retail and hospitality markets. We operate from locations throughout North America, and in the United Kingdom and China, with headquarters in Boca Raton, Florida. For more information, visit or call Agilysys, Inc. All rights reserved. Products and company names mentioned herein are trademarks and/or service marks of their respective owners /08