Branch Staffing: Everything has ALREADY changed and this is only. the beginning. CloudCords Forecaster. Save up to $20,000 per branch per year

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1 Branch Staffing: Everything has ALREADY changed and this is only the beginning. CloudCords Forecaster Get out in front of the dramatic changes in customer behavior to align your staff and your budget to the new normal. For retail banks that have a strategic mandate to reduce branch staffing, Kiran provides a blueprint that incorporates your strategic goals and your channel migration strategy. Your bank will immediately reduce labor costs without sacrificing sales and customer satisfaction goals. The Kiran CloudCords Forecaster solution not only gives you the strategic plan for achieving your goals, but it also offers the tactical tools to help you actually execute the plan. Save up to $20,000 per branch per year Model customer channel migration with predictive analytics Align your staff and budget to the new normal Reduce branch staffing costs Maintain target customer service levels

2 CloudCords Forecaster Challenges for Today s Retail Banks Channel Migration Tackle the strategic imperative to drive down branch staffing driven by channel migration Increase customer satisfaction without increasing staff levels Optimize the workforce by changing the workforce composition Anticipate strategic changes such as closing a significant number of branches, or executing mergers and acquisitions Utilize analytics to understand the impact of technology changes before implementation What Makes CloudCords Forecaster Different? Transaction forecasting that is 20% more accurate than industry benchmarks Integrated strategic corporate labor planning and daily branch level forecasting Teller, platform and total branch staffing Incorporated impact of channel migration Delivering both strategic and tactical planning tools 20+ years of experience in retail banking Extensive automation and what-if capabilities Fast execution of all forecasting processes

3 Benefits Summary Model Customer Channel Migration By incorporating the factors driving channel migration, you ll be able to make better business decisions about both short term and long term staffing. Reduce Staffing Cost By optimizing workforce allocation, accurately assessing capacity and adapting to changing demands, there is no excessive staffing. Improve Customer Service Level By right-sizing the workforce and allocating correct amount of staff in half-hour increments, productivity increases, wait times are significantly reduced and customer satisfaction increases. Sample Savings for a Bank with 500 Branches The Kiran CloudCords Forecaster solution is 20% more accurate than the industry benchmarks. For a typical bank with 500 branches, savings of $20,000 per branch means $10 million in cost savings for the retail bank. Increase Revenue Sales goals are achieved. Bankers can provide better service and sell more products when there is an optimum number of staff at the right time.

4 CloudCords Forecaster Features Summary Strategic Planning Long Term Forecast (12-16 Month Forecast Horizon) Your Data Feeds Incorporate Channel Migration Patterns in Forecasting The Kiran CloudCords Forecaster Solution uses a proprietary, patent pending, hierarchical forecasting technique in which the transaction forecasts are not only driven by the transaction history at the specific branch, but also the transactions at other branches in the organization. This hierarchical technique vastly outperforms traditional time-series methods, especially when the volumes of activities are low, as they often are on the platform side of retail banks. Analyze Develop Model Provide Flexibility to Conduct Quick and Reliable What-if Analyses Retail banks are often interested in understanding the impact of various branch channel transformation initiatives like new product introductions, new technology rollouts, or workforce reductions on key performance metrics such as labor requirements and customer service levels. The Kiran CloudCords Forecaster Solution provides the flexibility of conducting what-if analyses on process changes that impact transaction volumes, durations, and other service parameters. Create Forecast Tactical Forecasting Half-Hourly Branch Forecast Your Data Feeds Create Tactical Forecast Forecast Teller and Platform FTE Requirements Ready Labor Scheduling Utilizing patent pending resource-forecasting models that incorporate both strategic and budget requirements, the Kiran Workforce Optimization Solution further converts transaction forecasts to resource forecasts. At the branch level, resource forecasts are delivered with up to half-hour granularity in a format that is compatible with the existing labor scheduler. Create Operational Forecast Your Labor Scheduler

5 Why Kiran Analytics? Kiran drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran s solutions have been deployed in over 10,000 branches helping forecast branch staff levels accurately, hire better people faster, plan and schedule resources efficiently.as a result, retail banks increase sales and customer service while reducing operational costs. Our customers have annually saved tens of millions of dollars by transforming their recruiting, resource capacity planning, and branch staff optimization processes. Experts in Branch Network and Workforce Optimization We have a deep understanding of branch networks and business processes in retail banking and the complex interrelationships between customer experience, sales effectiveness, workforce productivity, and talent acquisition. We have completed field studies in thousands of retail branches, covering tens of thousands of customer session observations. Thought Leaders in Predictive Analytics Technologies for Retail Banks Our innovative predictive modeling, forecasting, scheduling, and simulation technologies have been time-tested in retail banking. We validate each implementation based on the detailed observations, process analysis and real-time data from your organization. Simplified Solution Delivery and Outstanding Customer Care We are experts in developing, deploying, and supporting Software as a Service (SaaS) solutions used by financial services organizations. We know first-hand how enterprise software deployments must pass stringent IT requirements. Our team has successfully delivered enterprise workforce planning and talent acquisition solutions that are currently used by thousands of retail branches and hundreds of thousands of job seekers every year.