Multitone Electronics Plc. delivering certainty

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1 Multtone Electroncs Plc Multtone Electroncs Plc, Multtone House, Shortwood Copse Lane, Basngstoke, Hampshre, RG23 7NL Tel: +44 (0) Fax: +44 (0) Emal: Web: Ths brochure s for gudance only. Products and servces offered are subject to avalablty and may dffer from those descrbed or llustrated n ths brochure as a result of changes. Specfcatons are subject to change wthout notce. Multtone Electroncs plc s part of Kantone Holdngs Ltd, a member of the Champon Technology group of companes. Regstered offce: Multtone Electroncs plc, Shortwood Copse Lane, Kempshott, Basngstoke, Hampshre, RG23 7NL. Regstered n England No Lterature Code: CORPORATEBROCHURE Issue number: June 2012 Image suppled courtesy of STScl and was prepared for NASA under contract NAS FM delverng certanty

2 Multtone - delverng certanty Multtone - smply communcatng Multtone prdes tself on beng able to offer customers a robust and comprehensve communcaton system developed to meet ther exactng needs. Regardless of the ndustry, communcaton smply needs to work, f t doesn t your general workng lves are more complex and understandng your busness s less precse. By beng more aware of how all your voce, messagng, montorng and alarms can work together, you can be more aware of how your organsaton s functonng, enablng you to make nformed strategc management decsons. Beng able to combne all of your communcaton systems and devces nto one overall platform ensures that your organsaton s takng proactve steps to really manage all of the dfferng processes and systems that busnesses and organsatons today have to contend wth. Brngng dsparate systems together nto one sngle pont of control and management ths wll help you n delverng certanty. Startng from the begnnng Creatng somethng new and makng t work requres a number of dfferent core elements and condtons to be brought together. When these elements work together they can create more than a dfferent way of workng, they can create a dfferent way of thnkng. As a company Multtone understands what t takes to manage your deas and develop somethng new. Ths concept s the bass on whch we lke to work wth you. We take your needs, requrements and budgets and then apply our expertse and create a communcaton system that gves you what you need to make your workng lfe smpler. We buld a platform whch s flexble enough to take nto account your mmedate requrements, but can also adapt to your future needs as your busness grows. 2

3 Technology he Technology Cloud Technology s constantly evolvng, beng able to stay ahead of the technology curve s never endng. At Multtone Electroncs we understand that t s not always possble to update all of your communcaton systems just because somethng new comes along. Multtone systems are desgned to work wth your exstng systems, and when you are ready, and your budget allows, merge wth new and futurstc capablty. Ths level of ntegraton ensures that all of your techncal capablty remans as current as you need t. Multtone systems can adapt and grow wth the requrements of your operatons, from a small busness to large nternatonal corporatons. Multtone can ntegrate, montor and control all the communcatons n lne wth your busness need. Communcaton Contnuous, effectve communcaton wthn any organsaton or busness s dffcult to acheve, however Multtone Electroncs s all about makng communcaton work for you. We offer a robust multmeda platform whch ntegrates the messagng and voce capabltes of exstng and new communcatons equpment to form a comprehensve communcaton system. The system brngs together communcatons between people and machnes and can expand to accommodate growth and the ntroducton of new technologes. Exstng telephone systems wth standard nterfaces can be brought together wth other messagng and communcaton systems to allow communcatons to pass seamlessly between one technology and another, so contactng colleagues, whether n an emergency or for standard busness, s managed securely and relably wth full traceablty from a sngle platform. Multtone brngs together all your communcatons requrements and bulds them on a reslent platform takng your communcatons devces to the future, wthout the need to replace your exstng nfrastructure.* Multtone can provde unform communcatons that work across multple stes, global or local. All stes can be accessed, controlled and vewed remotely from one central source, as well as locally. We understand how mportant certanty s when dealng wth communcaton, as such we have desgned several levels or reslence nto our communcaton systems. On the rare occason that part of a system may fal, control of that area can be automatcally transferred to another ste, wthout nterrupton, so your communcaton channels contnue to functon and your day to day busness needs are unaffected. Ths not only asssts your entre organsaton, t also gves you peace of mnd. *Where capablty allows. 4

4 Control Beng able to take proactve steps to control a stuaton keeps your busness operatng smoothly. Multtone communcaton systems not only montor stuatons they can take specfc actons accordng to the type of event beng rased. If a fre alarm goes off, Multtone s communcaton systems can send a message to key staff, automatcally swtch off the gas supply, cause IT equpment to back-up mportant data fles, open fre doors and operate lghts ndoors and outdoors. All of ths actvty happens wthout the need of human nterventon or resources. Whatever the stuaton Multtone s multmeda systems form the central control functon, actng accordng to pre-planned procedures to ensure your standard communcatons are seamless, nformng the rght people and allowng them to concentrate on resolvng the stuaton. The stuaton s montored and approprate actons are taken accordngly. When rallyng a team of fre fghters, the control centre have a fnte amount of tme to ensure that they can get the crew wth the correct skll sets, e specalsts n chemcal fres, to attend the emergency. By provdng the rght nformaton and havng vsblty of responses the control centre can be sure they have the rght team, wth the rght sklls dspatched to the rght place. Montorng Keepng a watchful eye on all systems, machnes and people s mportant. Staff workng alone or n dangerous stuatons need to be protected, and the nfrastructure and assets of your organsaton also need to be secured. Multtone systems montor devces and rases alarms so condtons requrng attenton can be attended to quckly. Alarms, such as fre, securty and personal alarms can be checked and traced. Responses can be made and actons recorded so there s never an ssue wth recevng the rght nformaton at the rght tme. CCTV cameras can be controlled automatcally and vdeo streamed to other remote devces such as offce phones* allowng staff to vew a stuaton as soon as an alarm s rased,so crtcal nformaton on the stuaton s receved and dealt wth and actoned on as soon as possble. Lnkng devces and systems allows Multtone communcaton systems to become a central hub of your communcatons network whch works to keep your busness operatng whatever stuaton may occur. If someone rngs the doorbell Multtone can stream the doorway vdeo to your phone* so you can open the door remotely or attend to the vstor accordngly. Temperature or other measurng devces can be set-up to trgger alarms, and messages sent to approprate staff on ther preferred devce. The alarm event can then be dealt wth mmedately. The audt tral ensures the stuaton and subsequent communcatons can be traced and reported for further analyss, thereby gvng you transparency n your communcatons and your management nformaton systems, especally when tmed actons are crtcal. *Where capablty allows. 6

5 Support Delverng a product or servce s only half the story. At Multtone we prde ourselves on our relatonshps wth our customers. We have been workng n the communcatons arena for over 80 years and have acheved a level of expertse whch gves you the confdence we understand how we can assst. Provdng customers wth techncal support, 24/7/365 and on-gong techncal advce s part of the essental product offerng. Multtone can remotely montor the system operatons, do regular checks on system performance to ensure ts smooth operaton, provde updates to software, and produce actvty reports or suggestons for mprovements. Not only can your communcatons systems be merged nto one managed and ntegrated system, Multtone are able to provde frst-lne support for many of your communcatons devces and systems, reducng the tme spent chasng multple supplers. Wth one call Multtone can actvely sort ssues wth your communcaton, allowng you to concentrate on the busness n hand, knowng Multtone staff are workng wth you to ensure your communcaton channels reman open and functonal. By workng wth Multtone you can beneft from: Preventatve mantenance One call for any enqury Upgrades Gudance Telephone account manager Rapd response tmes Cost ratonalsaton Sngle pont of contact Sngle contract to admnster

6 Fnance optons Multtone has developed a range of fnancal support optons, whch allows you to talor your, medum to long term communcaton plannng, so you can work wthn your defned expendture and budget requrements. Rather than a rental or a lease agreement, these packages are desgned to provde a complete facltes managed soluton over an agreed contract perod. Budgets are a serous consderaton for everyone. You need to montor not just your expendture, but need to understand f what you have purchased really does offer you the best value for money, and n most cases can offer you a return on your nvestment. Our range of fnancal support optons work n tandem wth your busness needs and can help you to maxmse your communcaton optons, whlst workng wthn a budget framework. Multtone recognses that every customer has a unque set of requrements, consequently, each soluton s desgned to meet these, however large, small or complex the applcaton. To ensure that you can beneft from the most cost effectve optons we have developed a range of products and servces, that we know are requred by the majorty of customers, and have packaged them together to produce a more cost effectve opton for you. Ease of communcaton Multtone systems are desgned for msson crtcal and non crtcal coordnaton and messagng. Our busness s bult on gettng the rght message, to the rght person at the rght tme: Maxmses response Servces are delvered promptly People are not kept watng Decsons and actons are made and taken more quckly Customer care s not compromsed Maxmses effcency, savng tme and costs Stuatons are mmedatly under control Staff are deployed effcently Informed decsons are made ntellgently based on up to date and accurate nformaton Consultancy Multtone has a long hstory n communcatons and expertse n desgnng and provdng busnesses wth ther requred solutons. Through our knowledge we are able to consult wth our customers to determne what they need from ther communcatons and how t s requred to ntegrate wth ther day-to-day busness functons, ensurng they get a talor-made soluton that suts ther envronment. All encompassng More than 80 years communcaton experence and expertse ensures that Multtone can work wth a multtude of communcaton nfrastructures. By workng wth dfferng technologes we understand how they can be combned to produce effectve and magnatve solutons for a varety of customers. 10

7 Flexble Multtone offers flexble solutons allowng your communcatons to grow wth your busness requrements. Our contnual development ensures that we can provde your current communcaton requrements and your future needs. Through our desgnated account management we ensure that t s not only our products that are flexble but our servce, offerng rental and fnance packages, as well as mantenance for your communcaton soluton. Consoldaton As senor managers wthn your organsaton, you understand how mportant t s for your communcaton system to work wth a number of future products and as far as possble utlse any exstng technologes already purchased. A cohesve communcaton, system, based on a sngle platform whch has nbult securty and system redundancy levels, could reduce the amount of tme you spend managng your communcaton. You can just communcate. Audt Management Reportng Dfferng busnesses and organsatons have dfferent audtng controls and requrements. Hosptals need to track all communcaton lnked to emergences and patent co-ordnaton. Industres need to demonstrate that ther staff and equpment are workng to pre-defned servce level agreements. Wherever calls need to be logged and analysed Multtone systems provde easy reportng structures. Irrespectve of the reason, Multtone can offer a flexble audtng system whch wll allow you to accurately report on the actvtes and ncdents between people, machnery and processes. By consoldatng your communcatons t s easy to create an audt tral to show how your organsaton s performng. You can access a varety of data whch wll gve you the level of management nformaton needed to ensure that your organsaton s mantanng or exceedng your key performance ndcators. 12

8 About Multtone Multtone Electroncs s one of the poneers of wreless messagng and has developed numerous communcaton tools to assst. As an organsaton we contnue to explore and develop relable communcatons and controls, whch ntegrate wth customers exstng systems and technologes on a multmeda platform. Multtone s, part of Kantone Holdngs, a member of the Champon Technology group of companes wth a turnover n 2011of 235 mllon. We have a global presence and have manufacturng plants n Malaysa and n the UK. For further nformaton on the company please contact us va: Telephone: +44(0) E-mal: nfo@multtone.com Or vst us on: 14