Vembu StoreGrid Windows Client Installation Guide

Size: px
Start display at page:

Download "Vembu StoreGrid Windows Client Installation Guide"

Transcription

1 Ser v cepr ov dered t on Cl enti nst al l at ongu de W ndows

2 Vembu StoreGrd Wndows Clent Installaton Gude Download the Wndows nstaller, VembuStoreGrd_4_2_0_SP_Clent_Only.exe To nstall StoreGrd clent on Wndows machnes, follow the steps gven below: 1. Double clck VembuStoreGrd_4_2_0_SP_Clent_Only.exe and follow the nstructons n the nstallaton wzard. Clck Next to begn the nstallaton process. 2. Vembu StoreGrd Lcense Agreement : Go through the lcense agreement, select "I accept the agreement" and proceed to the Next step. If you are updatng from an earler verson, you wll be asked to confrm ths. 3. Vembu StoreGrd - StoreGrd Identty : ( StoreGrd wll skp ths step and retan exstng settngs f t detects an earler verson nstalled) The StoreGrd ID wll be used to dentfy ths nstallaton of StoreGrd on your network / your onlne backup servce provder s network. By default, StoreGrd takes the machne name. Ideally, enter the emal ID of the clent usng ths partcular machne. Usng an emal ID ensures that your StoreGrd ID s truly unque. Note: The StoreGrd ID s case nsenstve. Hence, the ' StoreGrd ID' you have entered wll be automatcally converted to lower case. 4. StoreGrd Installaton Opton : Here you can choose an opton to go wth a Typcal nstallaton of StoreGrd or choose Custom nstallaton where you can specfy the varous optons. If you choose Typcal nstallaton, StoreGrd wll be nstalled n "C:\Program Fles\ Vembu\StoreGrd". In a desktop OS StoreGrd wll be nstalled as a "Wndows Applcaton" and n a Server OS, StoreGrd wll be nstalled as a Servce, wth default WebConsole confguraton. If you have lmted space n C: drve, choose Custom nstallaton and select a dfferent nstallaton locaton. If you choose Custom nstallaton, you can confgure StoreGrd to be nstalled as a "Wndows Servce", at a desred locaton, wth custom WebConsole confguraton. 5. Custom Installaton Opton : Follow the below steps f you choose Custom StoreGrd nstallaton.. StoreGrd Installaton Type (Wndows Applcaton or Servce): Whle nstallng StoreGrd v4.2, you can ether nstall StoreGrd as a Wndows Applcaton or as a Wndows Servce. StoreGrd can be nstalled as a Wndows Applcaton and t wll run n the background. Note that f you choose ths mode, StoreGrd wll only start f the user who nstalled t logs n to the PC. If the user logs off, then StoreGrd wll ext. Advanced users may choose to nstall StoreGrd as a Wndows Servce. Ths would enable StoreGrd to run n the background, even when no users are logged n to the systems. Ths opton s recommended for Servers where StoreGrd has to be run 24x7 wthout user logged n. To nstall as a Servce, select "Install as a Wndows servce" and proceed to the next step.. Vembu StoreGrd Servce Confguraton : By default StoreGrd Servce s selected to run from the Wndows Local System Account. If you run StoreGrd servce from the Local System Account, then StoreGrd wll not be able to automatcally collect nformaton on User specfc backup confguratons lke Outlook Emal/Outlook Express, My Documents, Desktop, and IE Settngs data for backup. You wll need to manually select the requred fles and folders. If you want to run StoreGrd servce from a Wndows User account, then select ths opton and provde the User Name and the Password for the user account n the approprate felds and clck Next. In ths case, StoreGrd Servce wll always run from ths user account. Hence, StoreGrd can correctly collect nformaton on User specfc backup confguratons lke Outlook/Outlook Express backup and IE Settngs. If your Wndows user logn s dependent on a Doman Controller, then run StoreGrd Servce from the

3 Wndows Local System Account. You can manually confgure StoreGrd to run from a User account later by gong to Control Panel -> Admnstrator Tools -> Servces and changng the StoreGrd servce optons to run as a user. NOTE : Please make sure, the User account confgured for StoreGrd Servce has 'Logon As Servce' permsson n Wndows securty polces.. Choose Installaton Locaton : ( StoreGrd wll skp ths step and retan exstng settngs f t detects an earler verson nstalled) By default, StoreGrd wll be nstalled under " Vembu\StoreGrd" n the "C:\Program Fles" drectory. Clck Next to contnue nstallaton n the default drectory. Clck Browse to choose a dfferent drectory. Note that ths wll create the " Vembu\StoreGrd" drectory under the drectory you choose. Clck Next to contnue. If StoreGrd detects exstng data left behnd from a prevous nstallaton of StoreGrd (wheren you unnstalled the prevous verson but left some data behnd) t wll prompt you for a desred acton. If no old data was found n the nstallaton drectory or f you are smply upgradng from an exstng nstalled verson, StoreGrd wll skp ths step. v. Vembu StoreGrd Confguraton : ( StoreGrd wll skp ths step and retan exstng settngs f t detects an earler verson nstalled) There are three parts to ths step. Confgure Web Server Port : StoreGrd's user nterface s browser based. You have the opton to confgure the port used by StoreGrd web server here. Once confgured you need to use ths port to start the StoreGrd Web Console from your browser. By default StoreGrd Web server s confgured to run on port Unless you are an advanced user, please leave ths as t s. Username & Password : Snce StoreGrd's user nterface s browser based, you need to confgure a username and password to logn to StoreGrd Web Console. Note that you can add addtonal users, delete users, change password etc. from the Web Console UI after the nstallaton. By default the username and password used by StoreGrd s "admn" and "admn". You have the opton to change these default settngs here. Advanced Port Confguraton (Includng HTTPS): Clck on the Advanced Port Confguratons (Includng HTTPS) lnk to confgure StoreGrd backup server port, UI communcaton port and HTTPS port. Provde vald TCP port numbers for Backup Server Port, UI Communcaton Port and HTTPS port. You wll be able to confgure 'Advanced Port Confguraton' whle upgradng StoreGrd too. a. Backup Server Port s the port through whch the nstalled StoreGrd clent wll back up the data to the backup server. The default value s b. UI Communcaton Port s the port through whch StoreGrd Apache/PHP modules communcate wth StoreGrd to serve UI requests from the StoreGrd WebConsole. The default value s c. HTTPS Port: HTTPS Port s the port used to access the StoreGrd Webconsole n a secured manner through HTTPS protocol. Default value s d. Enable HTTPS: HTTPS Port s the secure webconsole port through whch you can access the StoreGrd webconsole n secure manner. You should enable "Enable HTTPS" opton to edt ths value. If you have enabled HTTPS opton, then you can access the StoreGrd webconsole through name>:<https port> URL. And also, f you try to access the StoreGrd webconsole through name>:<webconsole port>, then you wll be automatcally redrected to name>:<https port> url. v. Select Program Folder : ( StoreGrd wll skp ths step and retan exstng settngs f t detects an earler verson nstalled) Clck Next to select the Programs Folder to add the StoreGrd shortcuts (deally, leave t as t s). Proceed to the next step to select requred cons. For ease of use, allow the StoreGrd nstaller to create a desktop con & a quck launch con. 6. Clck Next to revew your settngs. Thereafter, clck Install, and proceed to nstall StoreGrd. If you are updatng from an earler verson, you wll be nformed that StoreGrd wll now stop and restart after the nstallaton. 7. After copyng the StoreGrd fles, a page wll show the progress of StoreGrd nstallaton. If StoreGrd nstallaton completes successfully, you wll be automatcally redrected to the fnshed nstallaton page. Otherwse, the

4 Note nstallaton progress page wll show the error detals. 8. If ths s the frst tme you are usng StoreGrd, have a look at the README fle when prompted; t wll help you get started real quck. A shortcut to start StoreGrd and StoreGrd Web Console wll be created on the System Tray and n the Start > Programs > Vembu StoreGrd menu. After successful nstallaton, you can open the StoreGrd Web Console by rght-clckng the StoreGrd con n your system tray and selectng the StoreGrd Web Console from the menu, or alternatvely, dong the same through the Start > Programs > Vembu StoreGrd > StoreGrd Web Console menu. You wll have to logn to the Web Console usng the username and password you provded n the " Vembu StoreGrd Confguraton" screen durng the nstallaton. Problem Startng StoreGrd n Vsta If StoreGrd s nstalled under C:/Program Fles n Vsta, then make sure you run StoreGrd wth the opton "Run as Admnstrator". The reason beng, Vsta allows an applcaton to access the 'Program Fles' folder only when run as an admnstrator user. You can enable the 'Run as Admnstrator' opton for the < StoreGrd Home>\bn\StoreGrd.exe applcaton through t's fle propertes dalog through 'Compatblty' tab -> 'Prvlege Level' -> 'Run ths applcaton as admnstrator' opton. If you don't have admnstrator access or f you don't want to run StoreGrd under the admnstrator account, make sure you nstall StoreGrd under your user account folder or other than the 'Program Fles' folder. StoreGrd Slent Installaton 1. What s a slent nstallaton? Some servce provders prefer not to have ther customers go through the step by step nstallaton screens typcal of most nstallatons from wthn the wndows operatng system, and nstead would lke to nstall StoreGrd drectly and 'slently' from the command lne prompt. The StoreGrd 'customzed clent buld' you have been provded s capable of beng nstalled from the command lne exactly as descrbed above. The same buld wll also work from wthn Wndows(as a UI based nstallaton) wheren you just double clck the buld fle and follow the steps on the screen. 2. How do I do a 'slent nstall' from the command lne? For command lne/slent nstallaton, just follow the smple steps below: There are two optons avalable: SILENT & VERYSILENT. In a SILENT nstallaton, durng nstallaton, the Installaton Progress page s dsplayed once nstallaton has started and tll t s complete. In a VERYSILENT nstallaton, no Installaton Progress page wll be shown. Syntax to be followed: <Buld Fle Name> [/SILENT or /VERYSILENT] /AGREE_LICENSE="yes/no" /SG_ID="< StoreGrd ID>" /DIR="< StoreGrd Home Path>" /SG_Type="servce/applcaton" /SG_User=" StoreGrd webconsole user name" /SG_Pass=" StoreGrd webconsole Password" /SG_Port=" StoreGrd webconsole port" /SG_PrevDataOpton="delete/rename" /SG_BackupPort="The Backup server port." /SG_UIPort="The UI communcaton port." /SG_HTTPS="0/1" /SG_HTTPSPort="The HTTPS port." [/SG_WUser="Wndows logon user name for StoreGrd servce" /SG_WPass="Wndows logon password for StoreGrd servce"] /LOG="Installaton log fle name". Note: /SILENT or /VERYSILENT must be the frst argument mmedately after the <buld fle name> Thereafter, there s no fxed order for provdng the command lne arguments. There should be a space between <buld fle name> and each command lne arguments. Except user names and passwords, all other values are case nsenstve We recommend that you provde the /LOG opton the frst couple of tmes that you use the slent nstallaton so you can dentfy ssues durng the slent nstallaton, f any.

5 Descrpton of Arguments, etc (Arguments wth * are mandatory): Argument Descrpton Values Default Value Note */SILENT */VERYSILENT You must specfy ether one of these optons *AGREE_LICENSE Do you agree wth the Lcense Agreement? Yes / No No Hence ths argument s necessarly requred to be set to "Yes" to run the nstallaton. Please nstall StoreGrd from wthn the Wndows UI f you would lke to see the lcense agreement. You may want to copy & paste ths agreement on an html page on your webste for your customers to read, f requred. *SG_ID StoreGrd clent d. Must not be null or nvald d. Ideally, ths should be an emal ID as ths s unque and easly remembered. In fact, f you can, nsst that all your customers use emal IDs as StoreGrd IDs. As your busness grows, you'll be glad you dd! - - More on vald clent IDs: Allowed characters: [A- Z][a-z][0-9][ _.] Value must not contan more than two "@" characters Must not start or end wth specal characters Length must be 1-50 characters. DIR Installaton locaton Any vald locaton C:\Program Fles\ # Ths locaton s the StoreGrd Home. SG_Type StoreGrd nstallaton type Servce / Applcaton Applcaton (for Desktop OS), Servce (for Server OS) # If selected servce opton, please provde SG_WUser & SG_WPass also. SG_WUser & SG_WPass If StoreGrd nstallaton type (see above) s Servce, pls. provde the logon account detals. Vald Wndows User name and Password - No addtonal detals are requred for nstallng for Local System Account. SG_User & SG_Pass Authentcaton detals for StoreGrd webconsole [username & password] - User name: admn Password: admn - SG_Port StoreGrd Webconsole port number. Any vald TCP port number 6060 # - SG_PrevDataOpton Durng nstallaton, f there s exstng data from a prevous nstallaton of StoreGrd, what s to be done? Delete / Rename Rename - SG_BackupPort The port through whch StoreGrd clents wll backup the data to the backup server. Any vald TCP port number between 1 to # -

6 SG_UIPort SG_HTTPS SG_HTTPSPort SG_WValdate SG_SSL_SERVERPORT_STATUS SG_SSL_SERVERPORT The port through whch StoreGrd Apache/PHP modules communcate wth StoreGrd to serve UI requests from the StoreGrd WebConsole. You can enable the secure HTTPS web access by checkng the "Enable HTTPS" check box. HTTPS Port s the secure webconsole port through whch you can access the StoreGrd webconsole n secure manner. Opton to enable or dsable valdaton of Wndows logn detals. HTTPS Port s the secure webconsole port through whch you can access the StoreGrd webconsole n secure manner. Backup port wth SSL securty. Any vald TCP port number between 1 to # - 0 / 1 1 # 0 - Dsable 1 - Enable Any vald TCP port number between 1 to Enable - 1 Dsable - 0 Enable Enable - 1 Dsable Vald port value Must not be same as the 6061 # SG_Port / SG_UIPort / SG_BackupPort Some machnes do not valdate Wndows logn detals correctly may reject even when the logn detals are rght. In such cases, turnng ths opton off may be advsable. If ths opton s turned off and f the logn detals entered are wrong, then the user may not be aware that the logn detals are wrong tll the backup s scheduled and fals to run. Ths status tells f the clent needs to connect to the backup server through the SSL enabled backup port or not. If ths opton s enabled, vald SSL Backup port should be specfed durng slent nstallaton. If ths opton s not provded durng upgrade, then the prevous nstallaton value s taken. The backup port value wth SSL securty opton. It should be the same at backup server and clent system. If ths opton s not provded then the prevous nstallaton value s taken. # - Whle upgradng StoreGrd, f these arguments not provded, the values wll be taken from the prevous nstallaton. If t s a new nstallaton, the default values as mentoned n the table wll be used. VERY IMPORTANT: SG_ID and AGREE_LICENSE are mandatory arguments (besdes /SILENT or /VERYSILENT); all other arguments are optonal. Examples of vald Commands: a. Slent Install for a user whose SG nstallaton wll be referred by the StoreGrd ID: [email protected] ; nstall as an applcaton, the user wll use the username: bll and password: abc123 to access the StoreGrd webconsole whch must run on port Connects backup servers 3344 port for backup; The webconsole wll communcate the StoreGrd applcaton through 3355 port. The user would lke to see the progress of the nstallaton as t happens Requred command lne s: VembuStoreGrd_4_2_0_SP_Clent_Only.exe /SILENT /AGREE_LICENSE="yes" /SG_ID="[email protected]" /SG_Type="Applcaton"

7 /SG_User="bll" /SG_Pass="abc123" /SG_Port="6087" /SG_BackupPort="3344" /SG_UIPort="3355" /SG_HTTPS="1" /SG_HTTPSPort="6088" [Note: All the command lne optons should come n sngle lne.] b. Slent Install for a user whose SG nstallaton wll be referred by the StoreGrd ID: [email protected] ; nstall as an applcaton (default for Desktop OS), the user wll use the default username: admn and default password: admn to access the StoreGrd webconsole whch must run on the default port 6060/6061. The user s not bothered about seeng the progress of the nstallaton as t happens. Just nstall t! Requred command lne s: VembuStoreGrd_4_2_0_SP_Clent_Only.exe /SILENT /AGREE_LICENSE="yes" /SG_ID="[email protected]" [Note: All the command lne optons should come n sngle lne.]

8 VembuTechnol og espvt.lt d.al lr ght sr eser ved. VembuTechnol og espvt.lt d. Of f cea,i IFl oor," KaashyapEncl ave" 13A/ 209,Vel acher yma nroad,vel acher y Chenna I nd a Phone: Webs t e:www. vembu. com

Updating the E5810B firmware

Updating the E5810B firmware Updatng the E5810B frmware NOTE Do not update your E5810B frmware unless you have a specfc need to do so, such as defect repar or nstrument enhancements. If the frmware update fals, the E5810B wll revert

More information

Canon NTSC Help Desk Documentation

Canon NTSC Help Desk Documentation Canon NTSC Help Desk Documentaton READ THIS BEFORE PROCEEDING Before revewng ths documentaton, Canon Busness Solutons, Inc. ( CBS ) hereby refers you, the customer or customer s representatve or agent

More information

VRT012 User s guide V0.1. Address: Žirmūnų g. 27, Vilnius LT-09105, Phone: (370-5) 2127472, Fax: (370-5) 276 1380, Email: info@teltonika.

VRT012 User s guide V0.1. Address: Žirmūnų g. 27, Vilnius LT-09105, Phone: (370-5) 2127472, Fax: (370-5) 276 1380, Email: info@teltonika. VRT012 User s gude V0.1 Thank you for purchasng our product. We hope ths user-frendly devce wll be helpful n realsng your deas and brngng comfort to your lfe. Please take few mnutes to read ths manual

More information

ELM for Exchange version 5.5 Exchange Server Migration

ELM for Exchange version 5.5 Exchange Server Migration ELM for Exchange verson 5.5 Exchange Server Mgraton Copyrght 06 Lexmark. All rghts reserved. Lexmark s a trademark of Lexmark Internatonal, Inc., regstered n the U.S. and/or other countres. All other trademarks

More information

GENESYS BUSINESS MANAGER

GENESYS BUSINESS MANAGER GENESYS BUSINESS MANAGER e-manager Onlne Conference User Account Admnstraton User Gude Ths User Gude contans the followng sectons: Mnmum Requrements...3 Gettng Started...4 Sgnng On to Genesys Busness Manager...7

More information

EE31 Series. Manual. Logger & Visualisation Software. BA_EE31_VisuLoggerSW_01_eng // Technical data are subject to change V1.0

EE31 Series. Manual. Logger & Visualisation Software. BA_EE31_VisuLoggerSW_01_eng // Technical data are subject to change V1.0 EE31 Seres Manual Logger & Vsualsaton Software BA_EE31_VsuLoggerSW_01_eng // Techncal data are subject to change V1.0 Logger & Vsualsaton Software - EE31 Seres GENERAL Ths software has been developed by

More information

VIP X1600 M4S Encoder module. Installation and Operating Manual

VIP X1600 M4S Encoder module. Installation and Operating Manual VIP X1600 M4S Encoder module en Installaton and Operatng Manual VIP X1600 XFM4 VIP X1600 Table of Contents en 3 Table of Contents 1 Preface 7 1.1 About ths Manual 7 1.2 Conventons n ths Manual 7 1.3 Intended

More information

WEBSENSE WEB SECURITY SUITE QUICK START GUIDE

WEBSENSE WEB SECURITY SUITE QUICK START GUIDE WEBSENSE WEB SECURITY SUITE QUICK START GUIDE Websense Web Securty Sute Websense Web Securty Sute Corporate Edton Websense Web Securty Sute Lockdown Edton Websense Web Securty Sute Lockdown Corporate Edton

More information

www.olr.ccli.com Introducing Online Reporting Your step-by-step guide to the new online copy report Online Reporting

www.olr.ccli.com Introducing Online Reporting Your step-by-step guide to the new online copy report Online Reporting Onlne Reportng Introducng Onlne Reportng www.olr.ccl.com Your step-by-step gude to the new onlne copy report Important nformaton for all lcence holders No more software to download Reportng as you go...

More information

CISCO SPA500G SERIES REFERENCE GUIDE

CISCO SPA500G SERIES REFERENCE GUIDE CISCO SPA500G SERIES REFERENCE GUIDE Part of the Csco Small Busness Pro Seres, the SIP based Csco SPA504G 4-Lne IP phone wth 2-port swtch has been tested to ensure comprehensve nteroperablty wth equpment

More information

For example, you might want to capture security group membership changes. A quick web search may lead you to the 632 event.

For example, you might want to capture security group membership changes. A quick web search may lead you to the 632 event. Audtng Wndows & Actve Drectory Changes va Wndows Event Logs Ths document takes a lghtweght look at the steps and consderatons nvolved n settng up Wndows and/or Actve Drectory event log audtng. Settng up

More information

AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984

AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 984CIB_(Rev9)ml_24.05.06 5/24/06 8:07 PM Page 1 USER S MANUAL Part 2 AT&T Small Busness System Speakerphone wth Dgtal Answerng System and Caller ID/Call Watng 984 For Customer Servce Or Product Informaton,

More information

Hosted Voice Self Service Installation Guide

Hosted Voice Self Service Installation Guide Hosted Voce Self Servce Installaton Gude Contact us at 1-877-355-1501 [email protected] www.earthlnk.com 2015 EarthLnk. Trademarks are property of ther respectve owners. All rghts reserved. 1071-07629

More information

IT09 - Identity Management Policy

IT09 - Identity Management Policy IT09 - Identty Management Polcy Introducton 1 The Unersty needs to manage dentty accounts for all users of the Unersty s electronc systems and ensure that users hae an approprate leel of access to these

More information

MULTIVAC Customer Portal Your access to the MULTIVAC World

MULTIVAC Customer Portal Your access to the MULTIVAC World MULTIVAC Customer Portal Your access to the MULTIVAC World 2 Contents MULTIVAC Customer Portal Introducton 24/7 Accessblty Your ndvdual nformaton Smple and ntutve Helpful and up to date Your benefts at

More information

Student Computing Manual

Student Computing Manual Student Computng Manual Welcome to Computng at Yale Unversty! Durng your tme at Yale you wll make use of Yale s network and computng resources, not only to wrte papers and emals, but also to access mportant

More information

Alarm Task Script Language

Alarm Task Script Language Alarm Task Scrpt Language Verson 5.51 en Scrpt Language Alarm Task Scrpt Language Table of Contents 3 Table of contents 1 Introducton 4 2 Defntons 5 2.1 Actons 5 2.2 Events and states 5 2.3 Alarm Task

More information

Tuition Fee Loan application notes

Tuition Fee Loan application notes Tuton Fee Loan applcaton notes for new part-tme EU students 2012/13 About these notes These notes should be read along wth your Tuton Fee Loan applcaton form. The notes are splt nto three parts: Part 1

More information

VideoJet X20 Network Video Server. Installation and Operating Manual

VideoJet X20 Network Video Server. Installation and Operating Manual VdeoJet X20 Network Vdeo Server en Installaton and Operatng Manual VdeoJet X20 VdeoJet X20 Table of Contents en 3 Table of Contents 1 Preface 7 1.1 About ths Manual 7 1.2 Conventons n ths Manual 7 1.3

More information

Conferencing protocols and Petri net analysis

Conferencing protocols and Petri net analysis Conferencng protocols and Petr net analyss E. ANTONIDAKIS Department of Electroncs, Technologcal Educatonal Insttute of Crete, GREECE [email protected] Abstract: Durng a computer conference, users desre

More information

Schluter -KERDI-BOARD Substrate, building panel, bonded waterproofing

Schluter -KERDI-BOARD Substrate, building panel, bonded waterproofing Substrate, buldng panel, bonded waterproofng The unversal substrate for tles Flat. Level. Plumb. Square. Whether you work wth mosacs or largeformat tles, an absolutely flat substrate wth straght and precsely

More information

Trivial lump sum R5.0

Trivial lump sum R5.0 Optons form Once you have flled n ths form, please return t wth your orgnal brth certfcate to: Premer PO Box 2067 Croydon CR90 9ND. Fll n ths form usng BLOCK CAPITALS and black nk. Mark all answers wth

More information

We assume your students are learning about self-regulation (how to change how alert they feel) through the Alert Program with its three stages:

We assume your students are learning about self-regulation (how to change how alert they feel) through the Alert Program with its three stages: Welcome to ALERT BINGO, a fun-flled and educatonal way to learn the fve ways to change engnes levels (Put somethng n your Mouth, Move, Touch, Look, and Lsten) as descrbed n the How Does Your Engne Run?

More information

Hollinger Canadian Publishing Holdings Co. ( HCPH ) proceeding under the Companies Creditors Arrangement Act ( CCAA )

Hollinger Canadian Publishing Holdings Co. ( HCPH ) proceeding under the Companies Creditors Arrangement Act ( CCAA ) February 17, 2011 Andrew J. Hatnay [email protected] Dear Sr/Madam: Re: Re: Hollnger Canadan Publshng Holdngs Co. ( HCPH ) proceedng under the Companes Credtors Arrangement Act ( CCAA ) Update on CCAA Proceedngs

More information

CISCO IP PHONE 7940/7960 REFERENCE GUIDE

CISCO IP PHONE 7940/7960 REFERENCE GUIDE CISCO IP PHONE 7940/7960 REFERENCE GUIDE The Csco IP Phone 7960G or 7940G s a full-feature telephone that provdes voce communcaton over the same data network. TABLE OF CONTENTS CISCO 7940/7960 PHONE OVERVIEW...........

More information

Small pots lump sum payment instruction

Small pots lump sum payment instruction For customers Small pots lump sum payment nstructon Please read these notes before completng ths nstructon About ths nstructon Use ths nstructon f you re an ndvdual wth Aegon Retrement Choces Self Invested

More information

Introduction CONTENT. - Whitepaper -

Introduction CONTENT. - Whitepaper - OneCl oud ForAl l YourCr t c al Bus nes sappl c at ons Bl uew r esol ut ons www. bl uew r e. c o. uk Introducton Bluewre Cloud s a fully customsable IaaS cloud platform desgned for organsatons who want

More information

YIELD CURVE FITTING 2.0 Constructing Bond and Money Market Yield Curves using Cubic B-Spline and Natural Cubic Spline Methodology.

YIELD CURVE FITTING 2.0 Constructing Bond and Money Market Yield Curves using Cubic B-Spline and Natural Cubic Spline Methodology. YIELD CURVE FITTING 2.0 Constructng Bond and Money Market Yeld Curves usng Cubc B-Splne and Natural Cubc Splne Methodology Users Manual YIELD CURVE FITTING 2.0 Users Manual Authors: Zhuosh Lu, Moorad Choudhry

More information

Warranty...i. Introduction... 1

Warranty...i. Introduction... 1 USER MANUAL Contents Warranty... Introducton... 1 Gettng Started... 1 Intal Inspecton... 1 Battery Installaton... 1 Setup... 2 Keypad... 9 Man Dsplay... 11 Menu Layout... 11 Alpha/Numerc Entry... 12 System

More information

Preparing network configurations for IPv6 renumbering

Preparing network configurations for IPv6 renumbering INTERNATIONAL JOURNAL OF NETWORK MANAGEMENT Int. J. Network Mgmt (2009) Publshed onlne n Wley InterScence (www.nterscence.wley.com).717 Preparng network confguratons for IPv6 renumberng Damen Leroy* and

More information

Adept Backup Solution - Storegrid Apple Mac OS X Client Setup. Supported Apple Mac OS X Operating Systems

Adept Backup Solution - Storegrid Apple Mac OS X Client Setup. Supported Apple Mac OS X Operating Systems 201 Datavoice House, PO Box 267, Stellenbosch, 7599 16 Elektron Avenue, Technopark, Tel: +27 218886500 Stellenbosch, 7600 Fax: +27 218886502 Adept Internet (Pty) Ltd. Reg. no: 1984/01310/07 VAT No: 4620143786

More information

benefit is 2, paid if the policyholder dies within the year, and probability of death within the year is ).

benefit is 2, paid if the policyholder dies within the year, and probability of death within the year is ). REVIEW OF RISK MANAGEMENT CONCEPTS LOSS DISTRIBUTIONS AND INSURANCE Loss and nsurance: When someone s subject to the rsk of ncurrng a fnancal loss, the loss s generally modeled usng a random varable or

More information

Luby s Alg. for Maximal Independent Sets using Pairwise Independence

Luby s Alg. for Maximal Independent Sets using Pairwise Independence Lecture Notes for Randomzed Algorthms Luby s Alg. for Maxmal Independent Sets usng Parwse Independence Last Updated by Erc Vgoda on February, 006 8. Maxmal Independent Sets For a graph G = (V, E), an ndependent

More information

Recurrence. 1 Definitions and main statements

Recurrence. 1 Definitions and main statements Recurrence 1 Defntons and man statements Let X n, n = 0, 1, 2,... be a MC wth the state space S = (1, 2,...), transton probabltes p j = P {X n+1 = j X n = }, and the transton matrx P = (p j ),j S def.

More information

Nordea G10 Alpha Carry Index

Nordea G10 Alpha Carry Index Nordea G10 Alpha Carry Index Index Rules v1.1 Verson as of 10/10/2013 1 (6) Page 1 Index Descrpton The G10 Alpha Carry Index, the Index, follows the development of a rule based strategy whch nvests and

More information

To manage leave, meeting institutional requirements and treating individual staff members fairly and consistently.

To manage leave, meeting institutional requirements and treating individual staff members fairly and consistently. Corporate Polces & Procedures Human Resources - Document CPP216 Leave Management Frst Produced: Current Verson: Past Revsons: Revew Cycle: Apples From: 09/09/09 26/10/12 09/09/09 3 years Immedately Authorsaton:

More information

GMA/FPA SmartBrief. ASTA SmartBrief. The premier source of daily news delivered to the desktops of travel agents and executives.

GMA/FPA SmartBrief. ASTA SmartBrief. The premier source of daily news delivered to the desktops of travel agents and executives. GMA/FPA SmartBref ASTA SmartBref The premer source of daly news delvered to the desktops of travel agents and executves. GMA/FPA SmartBref 2011 Meda Kt Subscrber Profle Reach Travel Agency Professonals

More information

1.1 The University may award Higher Doctorate degrees as specified from time-to-time in UPR AS11 1.

1.1 The University may award Higher Doctorate degrees as specified from time-to-time in UPR AS11 1. HIGHER DOCTORATE DEGREES SUMMARY OF PRINCIPAL CHANGES General changes None Secton 3.2 Refer to text (Amendments to verson 03.0, UPR AS02 are shown n talcs.) 1 INTRODUCTION 1.1 The Unversty may award Hgher

More information

IP Telefoni. DHCP Options VLANs

IP Telefoni. DHCP Options VLANs IP Telefon DHCP Optons VLANs The Csco IP Phone attempts to contact the frst call processng server (the prmary server) lsted n ts confguraton fle to regster. If ths fals, the IP phone moves to the next

More information

CONTENTS Introduction... 3

CONTENTS Introduction... 3 Cuty ourm c r os of t Ex c hangeser v er s t or agec os t sbyupt o85% Howema lar c h v ngs ol ut onsex pand y ournat v eema lappl c at on' sc apab l t es CONTENTS Introducton... 3 Emal Storage Management...

More information

How To Get A Tax Refund On A Retirement Account

How To Get A Tax Refund On A Retirement Account CED0105200808 Amerprse Fnancal Servces, Inc. 70400 Amerprse Fnancal Center Mnneapols, MN 55474 Incomng Account Transfer/Exchange/ Drect Rollover (Qualfed Plans Only) for Amerprse certfcates, Columba mutual

More information

7.5. Present Value of an Annuity. Investigate

7.5. Present Value of an Annuity. Investigate 7.5 Present Value of an Annuty Owen and Anna are approachng retrement and are puttng ther fnances n order. They have worked hard and nvested ther earnngs so that they now have a large amount of money on

More information

One Click.. Ȯne Location.. Ȯne Portal...

One Click.. Ȯne Location.. Ȯne Portal... New Addton to your NJ-HITEC Membershp! Member Portal Detals & Features Insde! One Clck.. Ȯne Locaton.. Ȯne Portal... Connect...Share...Smplfy Health IT Member Portal Benefts Trusted Advsor - NJ-HITEC s

More information

DEFINING %COMPLETE IN MICROSOFT PROJECT

DEFINING %COMPLETE IN MICROSOFT PROJECT CelersSystems DEFINING %COMPLETE IN MICROSOFT PROJECT PREPARED BY James E Aksel, PMP, PMI-SP, MVP For Addtonal Informaton about Earned Value Management Systems and reportng, please contact: CelersSystems,

More information

University of Central Florida UCF VPN User Guide UCF Service Desk

University of Central Florida UCF VPN User Guide UCF Service Desk University of Central Florida UCF VPN User Guide UCF Service Desk Table of Contents UCF VPN... 1 Cisco AnyConnect SSL Client... 2 Installation... 2 Starting New Sessions... 4 Ending a VPN Session... 5

More information

Upgrading from MSDE to SQL Server 2005 Express Edition with Advanced Services SP2

Upgrading from MSDE to SQL Server 2005 Express Edition with Advanced Services SP2 Upgrading from MSDE to SQL Server 2005 Express Edition with Advanced Services SP2 Installation and Configuration Introduction This document will walk you step by step in removing MSDE and the setup and

More information

How To Install Storegrid Server On Linux On A Microsoft Ubuntu 7.5 (Amd64) Or Ubuntu (Amd86) (Amd77) (Orchestra) (For Ubuntu) (Permanent) (Powerpoint

How To Install Storegrid Server On Linux On A Microsoft Ubuntu 7.5 (Amd64) Or Ubuntu (Amd86) (Amd77) (Orchestra) (For Ubuntu) (Permanent) (Powerpoint StoreGrid Linux Server Installation Guide Before installing StoreGrid as Backup Server (or) Replication Server in your machine, you should install MySQL Server in your machine (or) in any other dedicated

More information

ThresPassport A Distributed Single Sign-On Service

ThresPassport A Distributed Single Sign-On Service ThresPassport A Dstrbuted ngle gn-on ervce Teru Chen 1, Bn B. Zhu 2, hpeng L 2, Xueq Cheng 1 1 Inst. of Computng Technology, Chnese Academy of cences, Bejng 100080, Chna [email protected], [email protected]

More information

CHOLESTEROL REFERENCE METHOD LABORATORY NETWORK. Sample Stability Protocol

CHOLESTEROL REFERENCE METHOD LABORATORY NETWORK. Sample Stability Protocol CHOLESTEROL REFERENCE METHOD LABORATORY NETWORK Sample Stablty Protocol Background The Cholesterol Reference Method Laboratory Network (CRMLN) developed certfcaton protocols for total cholesterol, HDL

More information

Traffic State Estimation in the Traffic Management Center of Berlin

Traffic State Estimation in the Traffic Management Center of Berlin Traffc State Estmaton n the Traffc Management Center of Berln Authors: Peter Vortsch, PTV AG, Stumpfstrasse, D-763 Karlsruhe, Germany phone ++49/72/965/35, emal [email protected] Peter Möhl, PTV AG,

More information

User guide. Business Email

User guide. Business Email User guide Business Email June 2013 Contents Introduction 3 Logging on to the UC Management Centre User Interface 3 Exchange User Summary 4 Downloading Outlook 5 Outlook Configuration 6 Configuring Outlook

More information

WhitePaper: Security "Point" Solutions are Not a 4 Letter Word:

WhitePaper: Security Point Solutions are Not a 4 Letter Word: Securty "Pont" Solutons are Not a 4 Letter Word: Why Purpose-Bult Solutons for Patch and Confguraton Management Contnue to be a Good Thng Securty "Pont" Solutons are Not a 4 Letter Word: In recent years

More information

TW-EAV510 AC v2. 3G/4G/LTE ADSL2+/Fibre Broadband Router Wireless 802.11 b/g/n ac 2,4 GHz / 5 GHz VPN. User Manual. Copyright TeleWell Oy

TW-EAV510 AC v2. 3G/4G/LTE ADSL2+/Fibre Broadband Router Wireless 802.11 b/g/n ac 2,4 GHz / 5 GHz VPN. User Manual. Copyright TeleWell Oy TW-EAV510 AC v2 3G/4G/LTE ADSL2+/Fbre Broadband Router Wreless 802.11 b/g/n ac 2,4 GHz / 5 GHz VPN User Manual Copyrght TeleWell Oy Table of Contents Chapter 1: Introducton... 3 Introducton to your Router...

More information

The purpose of this benchmark was to compare the performance of

The purpose of this benchmark was to compare the performance of Ruby on Rals Database Benchmark: Clustrx and MySQL by Clayton Cole and Nel Harkns The purpose of ths benchmark was to compare the performance of Ruby on Rals usng MySQL, an open-source database commonly

More information

Cloud Auto-Scaling with Deadline and Budget Constraints

Cloud Auto-Scaling with Deadline and Budget Constraints Prelmnary verson. Fnal verson appears In Proceedngs of 11th ACM/IEEE Internatonal Conference on Grd Computng (Grd 21). Oct 25-28, 21. Brussels, Belgum. Cloud Auto-Scalng wth Deadlne and Budget Constrants

More information

Getting Started with StoreGrid Cloud

Getting Started with StoreGrid Cloud Getting Started with StoreGrid Cloud This document describes the steps to quickly sign up and start backing up your data to StoreGrid Cloud. I. Signing Up 1. Go to http://storegridcloud.vembu.com and select

More information

The Development of Web Log Mining Based on Improve-K-Means Clustering Analysis

The Development of Web Log Mining Based on Improve-K-Means Clustering Analysis The Development of Web Log Mnng Based on Improve-K-Means Clusterng Analyss TngZhong Wang * College of Informaton Technology, Luoyang Normal Unversty, Luoyang, 471022, Chna [email protected] Abstract.

More information

DISCLOSURES I. ELECTRONIC FUND TRANSFER DISCLOSURE (REGULATION E)... 2 ELECTRONIC DISCLOSURE AND ELECTRONIC SIGNATURE CONSENT... 7

DISCLOSURES I. ELECTRONIC FUND TRANSFER DISCLOSURE (REGULATION E)... 2 ELECTRONIC DISCLOSURE AND ELECTRONIC SIGNATURE CONSENT... 7 DISCLOSURES The Dsclosures set forth below may affect the accounts you have selected wth Bank Leum USA. Read these dsclosures carefully as they descrbe your rghts and oblgatons for the accounts and/or

More information

Uncrystallised funds pension lump sum payment instruction

Uncrystallised funds pension lump sum payment instruction For customers Uncrystallsed funds penson lump sum payment nstructon Don t complete ths form f your wrapper s derved from a penson credt receved followng a dvorce where your ex spouse or cvl partner had

More information

RequIn, a tool for fast web traffic inference

RequIn, a tool for fast web traffic inference RequIn, a tool for fast web traffc nference Olver aul, Jean Etenne Kba GET/INT, LOR Department 9 rue Charles Fourer 90 Evry, France [email protected], [email protected] Abstract As networked

More information

Global innovative solutions You can rely on. www.calyon.com

Global innovative solutions You can rely on. www.calyon.com Global nnovatve solutons You can rely on www.calyon.com CALYON has developed OPTIM SWIFTNet for ts clents. By provdng an extensve range of value-added servces, OPTIM SWIFTNet offers you worldwde connectons

More information

Help is a tou ch of a button away. Telecare - keeping you safe and independent in your own home. i Personal emergency equipment

Help is a tou ch of a button away. Telecare - keeping you safe and independent in your own home. i Personal emergency equipment Help s a tou ch of a button away Telecare - keepng you safe and ndependent n your own home Personal emergency equpment 24/7 moble response - ncludng a dgnty savng lftng servce Professonal support Welcome

More information

How is StoreGrid different from other backup software?

How is StoreGrid different from other backup software? Introduction What is StoreGrid? How is StoreGrid different from other backup software? StoreGrid Features What is StoreGrid? Very simply, Vembu StoreGrid is an extremely versatile Backup Software that

More information

ADVERTISEMENT FOR THE POST OF DIRECTOR, lim TIRUCHIRAPPALLI

ADVERTISEMENT FOR THE POST OF DIRECTOR, lim TIRUCHIRAPPALLI ADVERTSEMENT FOR THE POST OF DRECTOR, lm TRUCHRAPPALL The ndan nsttute of Management Truchrappall (MT), establshed n 2011 n the regon of Taml Nadu s a leadng management school n nda. ts vson s "Preparng

More information

APPLICATION OF PROBE DATA COLLECTED VIA INFRARED BEACONS TO TRAFFIC MANEGEMENT

APPLICATION OF PROBE DATA COLLECTED VIA INFRARED BEACONS TO TRAFFIC MANEGEMENT APPLICATION OF PROBE DATA COLLECTED VIA INFRARED BEACONS TO TRAFFIC MANEGEMENT Toshhko Oda (1), Kochro Iwaoka (2) (1), (2) Infrastructure Systems Busness Unt, Panasonc System Networks Co., Ltd. Saedo-cho

More information

Instructions for Analyzing Data from CAHPS Surveys:

Instructions for Analyzing Data from CAHPS Surveys: Instructons for Analyzng Data from CAHPS Surveys: Usng the CAHPS Analyss Program Verson 4.1 Purpose of ths Document...1 The CAHPS Analyss Program...1 Computng Requrements...1 Pre-Analyss Decsons...2 What

More information

EXTENDED FUNERAL COVER USER GUIDE AND CONTRACT

EXTENDED FUNERAL COVER USER GUIDE AND CONTRACT EXTENDED FUNERAL COVER USER GUIDE AND CONTRACT CONTENTS FAMILY FUNERAL COVER Provdng a dgnfed funeral 1 Structure 2 How does t work? 3 1 STEP 1: WHO CAN YOU INSURE? Who can you nsure? 5 Watng perods 9

More information

Scalable and Secure Architecture for Digital Content Distribution

Scalable and Secure Architecture for Digital Content Distribution Valer Bocan Scalable and Secure Archtecture for Dgtal Content Dstrbuton Mha Fagadar-Cosma Department of Computer Scence and Engneerng Informaton Technology Department Poltehnca Unversty of Tmsoara Alcatel

More information

Time Value of Money Module

Time Value of Money Module Tme Value of Money Module O BJECTIVES After readng ths Module, you wll be able to: Understand smple nterest and compound nterest. 2 Compute and use the future value of a sngle sum. 3 Compute and use the

More information

Setting Up SSL on IIS6 for MEGA Advisor

Setting Up SSL on IIS6 for MEGA Advisor Setting Up SSL on IIS6 for MEGA Advisor Revised: July 5, 2012 Created: February 1, 2008 Author: Melinda BODROGI CONTENTS Contents... 2 Principle... 3 Requirements... 4 Install the certification authority

More information

How To Understand The Results Of The German Meris Cloud And Water Vapour Product

How To Understand The Results Of The German Meris Cloud And Water Vapour Product Ttel: Project: Doc. No.: MERIS level 3 cloud and water vapour products MAPP MAPP-ATBD-ClWVL3 Issue: 1 Revson: 0 Date: 9.12.1998 Functon Name Organsaton Sgnature Date Author: Bennartz FUB Preusker FUB Schüller

More information

An Interest-Oriented Network Evolution Mechanism for Online Communities

An Interest-Oriented Network Evolution Mechanism for Online Communities An Interest-Orented Network Evoluton Mechansm for Onlne Communtes Cahong Sun and Xaopng Yang School of Informaton, Renmn Unversty of Chna, Bejng 100872, P.R. Chna {chsun,yang}@ruc.edu.cn Abstract. Onlne

More information

Use Enterprise SSO as the Credential Server for Protected Sites

Use Enterprise SSO as the Credential Server for Protected Sites Webthority HOW TO Use Enterprise SSO as the Credential Server for Protected Sites This document describes how to integrate Webthority with Enterprise SSO version 8.0.2 or 8.0.3. Webthority can be configured

More information

Safety instructions VEGAVIB VB6*.GI*******

Safety instructions VEGAVIB VB6*.GI******* Safety nstructons VEGAVIB VB6*.GI******* Kosha 14-AV4BO-0107 Ex td A20, A20/21, A21 IP66 T** 0044 Document ID: 48578 Contents 1 Area of applcablty... 3 2 General nformaton... 3 3 Techncal data... 3 4 Applcaton

More information

An Alternative Way to Measure Private Equity Performance

An Alternative Way to Measure Private Equity Performance An Alternatve Way to Measure Prvate Equty Performance Peter Todd Parlux Investment Technology LLC Summary Internal Rate of Return (IRR) s probably the most common way to measure the performance of prvate

More information

1 Example 1: Axis-aligned rectangles

1 Example 1: Axis-aligned rectangles COS 511: Theoretcal Machne Learnng Lecturer: Rob Schapre Lecture # 6 Scrbe: Aaron Schld February 21, 2013 Last class, we dscussed an analogue for Occam s Razor for nfnte hypothess spaces that, n conjuncton

More information

WhatsUp Gold v16.1 Installation and Configuration Guide

WhatsUp Gold v16.1 Installation and Configuration Guide WhatsUp Gold v16.1 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.1 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines

More information

Module 2 LOSSLESS IMAGE COMPRESSION SYSTEMS. Version 2 ECE IIT, Kharagpur

Module 2 LOSSLESS IMAGE COMPRESSION SYSTEMS. Version 2 ECE IIT, Kharagpur Module LOSSLESS IMAGE COMPRESSION SYSTEMS Lesson 3 Lossless Compresson: Huffman Codng Instructonal Objectves At the end of ths lesson, the students should be able to:. Defne and measure source entropy..

More information

A Secure Password-Authenticated Key Agreement Using Smart Cards

A Secure Password-Authenticated Key Agreement Using Smart Cards A Secure Password-Authentcated Key Agreement Usng Smart Cards Ka Chan 1, Wen-Chung Kuo 2 and Jn-Chou Cheng 3 1 Department of Computer and Informaton Scence, R.O.C. Mltary Academy, Kaohsung 83059, Tawan,

More information

Assurant Employee Benefits City of Frisco Dental DHMO & Dental PPO

Assurant Employee Benefits City of Frisco Dental DHMO & Dental PPO Assurant Employee Benefts Cty of Frsco Dental DHMO & Dental PPO Dental Health Goes Beyond Your Teeth Bad dental health mpacts overall health and ncreases the rsk for dabetes, heart dsease, and poor brth

More information

sscada: securing SCADA infrastructure communications

sscada: securing SCADA infrastructure communications Int. J. Communcaton Networks and Dstrbuted Systems, Vol. 6, No. 1, 2011 59 sscada: securng SCADA nfrastructure communcatons Yongge Wang Department of SIS, UNC Charlotte, 9201 Unversty Cty Blvd, Charlotte,

More information

How To Detect An 802.11 Traffc From A Network With A Network Onlne Onlnet

How To Detect An 802.11 Traffc From A Network With A Network Onlne Onlnet IEEE TRANSACTIONS ON MOBILE COMPUTING, VOL. X, NO. X, XXX 2008 1 Passve Onlne Detecton of 802.11 Traffc Usng Sequental Hypothess Testng wth TCP ACK-Pars We We, Member, IEEE, Kyoungwon Suh, Member, IEEE,

More information

Important Notes for WinConnect Server VS Software Installation:

Important Notes for WinConnect Server VS Software Installation: Important Notes for WinConnect Server VS Software Installation: 1. Only Windows Vista Business, Windows Vista Ultimate, Windows 7 Professional, Windows 7 Ultimate, Windows Server 2008 (32-bit & 64-bit),

More information

Financial Mathemetics

Financial Mathemetics Fnancal Mathemetcs 15 Mathematcs Grade 12 Teacher Gude Fnancal Maths Seres Overvew In ths seres we am to show how Mathematcs can be used to support personal fnancal decsons. In ths seres we jon Tebogo,

More information

What is Candidate Sampling

What is Candidate Sampling What s Canddate Samplng Say we have a multclass or mult label problem where each tranng example ( x, T ) conssts of a context x a small (mult)set of target classes T out of a large unverse L of possble

More information

Enterprise Master Patient Index

Enterprise Master Patient Index Enterprse Master Patent Index Healthcare data are captured n many dfferent settngs such as hosptals, clncs, labs, and physcan offces. Accordng to a report by the CDC, patents n the Unted States made an

More information

Neoteris IVE Integration Guide

Neoteris IVE Integration Guide Neoteris IVE Integration Guide Published Date July 2015 The Secure Email Client upgrade option enables Neoteris IVE users to use standards based email clients to access corporate email from remote locations.

More information

Out n About! for Outlook Electronic In/Out Status Board. Administrators Guide. Version 3.x

Out n About! for Outlook Electronic In/Out Status Board. Administrators Guide. Version 3.x Out n About! for Outlook Electronic In/Out Status Board Administrators Guide Version 3.x Contents Introduction... 1 Welcome... 1 Administration... 1 System Design... 1 Installation... 3 System Requirements...

More information

Live@edu User Guide. Please visit the Helpdesk website for more information: http://www.smu.edu.sg/iits/helpdesk_support/index.asp

Live@edu User Guide. Please visit the Helpdesk website for more information: http://www.smu.edu.sg/iits/helpdesk_support/index.asp IITS Main Office SINGAPORE MANAGEMENT UNIVERSITY Administration Building, Level 11 81, Victoria Street Singapore 188065 Phone: 65-6828 1930 Email: [email protected] Please visit the Helpdesk website for

More information