How To Get A Receptionist Plus Service On Receptionhq.Com

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1 Reception as a Service VIRTUAL RECEPTION SERVICES BY RECEPTIONHQ COMMERCIAL IN CONFIDENCE ReceptionHQ 2015 ReceptionHQ 2015 Page 1 of 6

2 Overview of ReceptionHQ Products & Services ReceptionistPlus Our most popular offering! The ReceptionistPlus answering service represents your businesses to give your callers a true receptionist experience. This is not just a messaging service - all calls received are answered by our friendly receptionists with your preferred greeting and transferred to you and/or your staff wherever you are in the world. You may be at home, on your cell phone, at a hotel, or at a client site. You can update your numbers at any time via our online portal, by telephone or by our smartphone apps for iphone and Android. You can also instantaneously update and add notes for your dedicated virtual receptionist. Once a caller has been greeted, the receptionist will call you on your pre-selected call transfer numbers. If for some reason you elect not to take the call, a message will be sent by text and/or , detailing the message left by the caller, and their contact information - allowing you and/or your staff to return the call at a more convenient time. This service can be configured to operate during business hours, after hours or 24x7 with free voic for after-hours messages. ReceptionistPlus Subscription Fees & Charges Plan Included Calls per Month* Monthly Subscription Call Charge ReceptionistPlus 0 $15.00 $2.00 per call ReceptionistPlus $45.00 $1.75 per excess call ReceptionistPlus $75.00 $1.75 per excess call ReceptionistPlus $ $1.75 per excess call ReceptionistPlus $ $1.75 per excess call *Unused monthly call allowance expires each month. ReceptionHQ 2015 Page 2 of 6

3 MyAssistant with MyCalendar This is our premium live reception service charged on a pay as you go (per minute instead of per call) for ReceptionHQ clients who need their business to be fronted by a friendly and efficient personal assistant. This is the ideal service for the sole trader or small business that require our receptionists to acquire additional information from callers or assist with calendar bookings. This service is popular with health services and other small business professionals. Following your agreed protocol, our receptionists will book appointments directly into your on-line calendar. MyAssistant (with MyCalendar) Subscription Fees & Charges Plan Inbound Call Charge Monthly Subscription Setup fee MyAssistant $1.20/minute* $49.00 $50.00 MyAssistant with MyCalendar $1.20/minute* $49.00 $99.00 *Charged in 30 second increments. Message Express This is our message only service - designed to give clients maximum calls with a budget price tag. We ensure calls are answered professionally in your business name and messages are sent instantly by and SMS. This service operates 24x7. All you have to do is call forward your business, cell or home office line to an exclusive number we allocate. When your clients ring your phone number your calls are seamlessly answered and your messages are sent instantaneously by to you. Message Express Subscription Fees & Charges Plan Included Calls per Month* Monthly Subscription Call Charge MessageExpress $29.00 $1.20 per excess call MessageExpress $49.00 $1.20 per excess call MessageExpress $85.00 $1.20 per excess call *MessageExpress subscriptions include notification by and text message. ReceptionHQ 2015 Page 3 of 6

4 Message Center If a voice message is all you need, you can select a local or toll free number which can be used to advertise/promote your business, special offers and marketing campaigns. You can record a custom greeting that is played to inbound callers. After a tone, the caller can record a message up to 3 minutes long. This message is then forwarded instantaneously to you and can be accessed from any client. Message Center Subscription Fees & Charges Plan Included Minutes per Month Monthly Subscription Excess Additional Minutes MessageCenter Voic 200 $9.95 $0.06 per minute Additional Charges Messaging & Transfers Service Charge Call Transfer $0.50 Message by Text $0.30 Usage Prepayment ReceptionHQ will apply a Usage Prepayment charge of $50.00 in addition to your monthly subscription on your first bill. Usage charges such as call transfer, text messages (if applicable) and inbound calls over the nominated virtual reception monthly subscription allowance are deducted from the prepaid usage credit on your account. When the balance of your Usage Prepayment reaches or goes below $0.00, we will re-charge ( topup ) your Usage Prepayment charge to restore the balance to $ Please note: ReceptionHQ reserves the right to change prices at any time with one month s notice. Our detailed Terms and Conditions are available at: Service-Terms ReceptionHQ 2015 Page 4 of 6

5 About ReceptionHQ ReceptionHQ is a premium provider of outsourced virtual reception and call answering services to clients ranging from sole traders and professionals to small business, government, not-for-profit and corporates. Established in 2003 in Australia as OfficeHQ, ReceptionHQ was launched in the US in 2007 and the UK in The ReceptionHQ solution offering is unmatched in the industry and provides a competitive edge to our clients using highly trained, locally based receptionists (multi lingual in English and Spanish as required), who deliver a professional reception service tailored to the clients requirements. Our unique live answering service is delivered utilizing proprietary, in-house developed, leading edge software to provide real-time, live answering and messaging services to clients based in Australia, the United States and the United Kingdom and enables re-directing of phone calls and forwarding messages to anywhere in the world. The technology platform and infrastructure has continued to migrate and adopt new features and functionality (voice & data) and is scalable and robust serving a global network of operators and clients. ReceptionHQ boasts an outstanding track record of client loyalty with an average tenure of a minimum of three years. While we boast a significant proportion of our current subscriber base are small businesses we continue to experience an increasing demand emerging within the enterprise sector to handle overflow or to outsource their total inbound call answering requirements to contain expenditure on overheads. We are unique in that we are not a stereotypical call center but rather employ specialist receptionist and call answering teams in hubs in various global locations where they can operate at our premises or telecommute. We are pioneers in this emerging business practice and pride ourselves in our standards of excellence for telecommuting by our employees. We are a truly virtual business! ReceptionHQ 2015 Page 5 of 6

6 Other key points of difference include: Online, real-time, local number activation across USA, Canada, UK, Europe and Australia In-house developed and maintained, proprietary leading edge software with Receptionist screen POP technology providing call metrics, call recording and whisper coaching capability Failover from the US, UK and Australia to any POP Highly trained, professional, bi-lingual, locally based receptionists, scheduled on a 24x7 roster with continuous quality standards monitoring Adherence to call pick-up times, call abandon rates and call duration metrics Fully automated real-time billing platform On-line clients access portal and iphone/android Apps for customization, reporting and case management ReceptionHQ 2015 Page 6 of 6